IT Support Technician
3 days ago
Preston
?? Preston?? Full-time | Permanent We are a market leading, family run wholesaler/manufacturer supplying specialist retailers, contractors and interior designers with window furnishing products, both off the shelf and made to measure. Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure. The Role... • To provide 1 st & 2 nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary., • To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people., • Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date., • To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures., • To create user accounts for new starters on AD, Email systems and ERP systems, • Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA’s., • To install and configure operating systems and other software to agreed standards., • Assist in the compilation and maintenance of an accurate inventory of hardware and software., • Good analytical and problem-solving skills., • Ability to manage own workload and prioritise jobs appropriately., • Ability to research unfamiliar topics and to keep knowledge up to date with current technology., • Ability to handle confidential information., • Good communication skills, even when under pressure., • Attention to detail., • Ability to follow established IT policies and procedures., • Willingness to develop role as business grows., • Good analytical and problem-solving skills., • Ability to manage own workload and prioritise jobs appropriately., • Ability to research unfamiliar topics and to keep knowledge up to date with current technology., • Ability to handle confidential information., • Good communication skills, even when under pressure., • Attention to detail., • Ability to follow established IT policies and procedures., • Microsoft Windows Server, • Active Directory, • Office 365, • Microsoft Windows 11/10, • iOS, • PC/laptop hardware, • Multifunction, plotter, laser and label printers, • Server/storage hardware, • Virtualisation technology, • Networking - switches, routers, wireless and VPN, • £28,000 - £30,000, • 25 days holidays plus bank holidays, • Monday - Friday 08.30am - 5pm - in office role, • Free on site parking, • Pension scheme, • Cycle to scheme work, gym onsite, • Hardship fund If you’re looking for some more information, then please give us a call Speak to Amy Hutcheson Principal Consultant T:E: