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  • Practice Operations Manager
    Practice Operations Manager
    3 days ago
    £21000 yearly
    Part-time
    Heathfield

    We are seeking a highly organised and proactive Practice Operations Manager to support the smooth and effective running of our veterinary practice. This is a pivotal role responsible for operational oversight, team leadership and client experience. The successful candidate will work closely with the senior leadership team to ensure high standards across all areas of the practice, from client care to internal systems and compliance. Key Responsibilities: Insurance & Clinical Administration • Manage and process insurance claims, ensuring all documentation is accurate and submitted promptly., • Liaise with insurers and ensure claims are supported with appropriate clinical evidence., • Apply veterinary knowledge to ensure correct treatments and medications are included. Team Leadership & Management: • Oversee the client care team., • Lead recruitment, onboarding, and induction processes., • Conduct performance management including appraisals, 1-2-1s, and PIPs., • Manage staff leavers and support team development. Culture & Team Wellbeing: • Foster a positive, supportive, and high-performing team culture, • Implement recognition and reward initiatives., • Organise team meetings, events, and team-building activities., • Promote wellbeing and engagement across the team. Operational Efficiency: • Ensure effective diary management and workflow across the practice., • Oversee locum coordination where required., • Maintain and update internal communication systems (e.g. Teams, daily huddles)., • Develop, review, and maintain SOPs., • Optimise use of practice management systems (Provet or similar). Compliance, IT & Data Security: • Support data protection compliance (GDPR) and privacy policies., • Monitor and report data breaches or near misses., • Oversee basic IT processes and cyber security awareness (e.g. phishing reporting)., • Ensure secure and efficient handling of client and practice data. Client Experience: • Oversee the end-to-end client journey and front-of-house standards., • Work collaboratively to ensure high-quality communication with clients., • Implement systems for follow-ups, reminders, and client communication templates., • Handle and resolve client complaints effectively., • Ensure consistency of messaging across the team., • Support compliance with CMA and RCVS requirements. Client Care Team Development: • Train, coach, and support client care staff., • Monitor call quality and conversion rates., • Support continuous improvement through feedback and coaching. Feedback & Service Quality: • Manage client feedback channels (reviews, surveys, Google reviews)., • Act on feedback to improve services and client satisfaction., • Ensure high standards of cleanliness, environment, and personalised care. About You: • Previous experience in a veterinary environment with management experience is essential., • Strong understanding of veterinary terminology, treatments, and insurance processes., • Proven experience in team leadership and people management., • Highly organised with strong attention to detail., • Excellent communication and interpersonal skills., • Confident managing multiple priorities in a fast-paced environment., • Experience with practice management systems (Provet and Vet Success) is desirable. What We Offer: • A supportive and collaborative working environment., • Opportunities to shape and improve practice operations., • Ongoing professional development., • Competitive salary and benefits package. How to Apply: Please submit your CV and a covering letter outlining your suitability for the role. We are committed to equal opportunities and welcome applications from all suitably qualified candidates.

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  • Learning Mentor
    Learning Mentor
    1 month ago
    £18.5 hourly
    Part-time
    Newton Abbot

    Are you a dedicated, compassionate and caring educator or learning mentor ? If so, why not consider joining our specialist team providing educational and therapeutic support for children and young people with SEN and SEMH needs. You will be used to working with young people with challenging behaviours as a 1:1 Learning Mentor providing specialist educational support to those that are unable to attend mainstream education. Community Support Team CIC is a well-established and respected not for profit organisation working alongside both local authorities and schools to provide children and young people with their education within a community based approach. We provide vital support to vulnerable children and young people both within schools and within the community. We have had successes in helping them reintegrate into a suitable educational settings, which has earned us a great reputation with our referring schools and inclusion teams. Ideal applicants will have experience of working with children and young people with SEND, providing a variety of educational and therapeutic support. This could have been within schools, special schools, residential homes or through youth work. You will have a proven record of providing quality support and using a variety of interventions that can be used to work both as apart of a team and as a lone worker. You will have a solid understanding of safeguarding and legislation in regards to working with children and young people. You will have excellent communication skills both verbally and written to provide quantitative feedback to our referrers and to attend meetings when required. Qualifications: • Experience in special education or related field, • Strong mentoring skills with the ability to guide and motivate individuals You may be required to work outside of your local area as we provide support throughout the Exeter, Cranbrook and surrounding areas. We do not have a fixed base and provide support within the community working with our community partners. As a not-for-profit Community Interest Company, we are committed to investing our profits into local community programs across the region and targeted specialist training for team members. Successful applicants will have access to flexible working hours with an excellent rate of pay, a comprehensive ongoing CPD package and opportunities to develop specialist areas within the organisation. Be a part of a new way of working, be a part of our inspirational team. Benefits: • Flexible working hours, • Company pension scheme, • Mileage and expenses for support session paid, • Lunch / refreshments paid for whilst on session This position offers a rewarding opportunity to make a positive impact on the lives of individuals by providing guidance, support, and educational assistance.

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