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Reports to: Distribution Director Europe Permanent contract Tamworth Staffordshire UK Start date: at the earliest convenience OUTGROWN YOUR OWN BACKYARD COME PLAY IN OURS. At Columbia Sportswear were as passionate about the outdoors as you are. And while our gear is available worldwide were proud to be based in the Pacific Northwest where natural wonders are our playground. Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: Its perfect. Now make it better. As pioneers of relentless improvement we are constantly evolving Discover a world of diversity within our team of 700 across 13 European countries united by the common goal of elevating Columbia to the pinnacle of outdoor brands in Europe. Our omnichannel approach seamlessly integrates Columbia and Sorel brands engaging in-store and online experiences. We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest. And we believe in you. ABOUT THE MISSION To support our fast-growing business in the UK we are opening a new Distribution Centre in Tamworth (Birmingham Area) in partnership with Maersk (3PL). This site will serve both wholesale and e-commerce customers reinforcing our ability to deliver best-in-class service and flexibility in one of our most dynamic markets. This is a new position created to ensure operational excellence and service reliability at our future 3PL-run Distribution Centre in Tamworth. As our 3PL Operations Manager you will be Columbias on-site representative and the key interface between Columbias European logistics organization and Maersk our logistics partner operating the facility. You will report to the Distribution Director Europe based in Cambrai (France). Your mission: • Ensure our 3PL delivers best-in-class service quality and efficiency aligned with Columbias standards;, • Build a strong and trustworthy partnership with Maersk;, • Anticipate and resolve operational issues; HOW YOULL MAKE THE DIFFERENCE • Act as Columbias operational representative on-site monitoring 3PL performance on service cost and quality metrics., • Ensure Maersks daily operations (receiving storage picking packing shipping) run smoothly and according to contract and service level agreements., • Lead daily/weekly performance reviews track KPIs and ensure corrective action plans are implemented when needed., • Proactively communicate with internal teams (Planning Customer Service Transportation Finance) to align priorities and solve issues., • Participate in project preparation and go-live activities for the Tamworth DC launch in 2026., • Support seasonal ramp-ups and ensure readiness for peak periods., • Identify process improvement opportunities and drive continuous improvement initiatives with the 3PL., • Ensure health safety and compliance standards are met at all times. YOU ARE • A strong communicator and relationship builder capable of collaborating effectively with external partners and internal teams., • Assertive structured and solution-oriented able to challenge the 3PL constructively and ensure commitments are met., • Autonomous organized and accountable comfortable working independently while keeping your manager informed., • Analytical and pragmatic combining operational understanding with data-driven decision-making., • Proactive and curious eager to contribute to the success of a new logistics site and make an impact from day one. YOU HAVE • 7 years of experience in warehouse operations or logistics management ideally within a 3PL or distribution environment with strong knowledge of warehouse processes (inbound outbound fulfillment returns)., • A background in retail apparel or consumer goods distribution is a strong plus it will help you navigate fast-moving seasonal operations, • Solid understanding of performance management KPIs and continuous improvement methodologies (LEAN Kaizen)., • Excellent communication skills in English (French is a plus)., • Proficiency with WMS/ERP systems and data analysis tools (e.g. Excel Power BI)., • The ability to travel occasionally to France for training and collaboration with the European DC team. PERKS & BENEFITS Unlimited access to LinkedIn Learning A monthly Learning Hour for training discovery and learning Unlock your potential: access to in-house training courses (feedback leadership Insights...) DEI initiatives to exchange and strengthen our involvement around these themes ABOUT THE CULTURE • At Columbia Sportswear we value an inclusive and open culture that emphasizes the absence of barriers between team members. We are committed to fostering a sense of belonging by encouraging personal connections at all levels which creates a cohesive and supportive work environment., • Team members serve as ambassadors for our brand finding motivation in being part of an organization dedicated to activities they are passionate about. This dedication reflects our commitment to building a team that takes pride in our products and values., • We offer the opportunity to work for a US-based company within a multicultural environment where your job has an impact across different countries., • Our Always Be Learning culture of continuous learning enables our employees to identify and develop skills that will enable them to continue to grow within the company.

Department: Facilities Location: Leeds Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UKs leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare and more. Our Vision: Changing Lives through Education The Role: The Multi Skilled Maintenance Engineer will maintain, install, and refurbish fabric and the equipment across the GBS UK estates portfolio. They will monitor the condition of GBS buildings, undertake repairs and renovations, and assist Estates and Facilities in the planning of refurbishment projects. This role may require travel to other GBS UK campuses and demands flexible working to accommodate business operations. They will work a 40-hour week, covering campus operating hours from Monday to Sunday, 7:00am to 9:30pm, with occasional out-of-hours work as required to minimise disruption and ensure the smooth completion of maintenance tasks. What the role involves: • Preventative and Reactive Maintenance, • Building and Equipment Maintenance, • Health, Safety, and Compliance, • Documentation and Inventory Management, • Refurbishment and Fit-Out Projects, • 18th Edition Wiring Regulations certification, • City & Guilds Level 2 and/or Level 3 in Electrical Installations, or equivalent NVQ, or demonstrable experience to the same standard., • Previous experience in building maintenance including M&E systems., • Manual skills, knowledge of refurbishment techniques., • A flexible and proactive approach to work with can do attitude., • Familiarity with COSHH requirements for the equipment and chemicals being used., • Interpersonal skill and ability to work on your own but at the same time part of the facilities wider team, • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • 500 award employee referral scheme Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Facilities Location: Leeds Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UKs leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare and more. Our Vision: Changing Lives through Education The Role: The Multi Skilled Maintenance Engineer will maintain, install, and refurbish fabric and the equipment across the GBS UK estates portfolio. They will monitor the condition of GBS buildings, undertake repairs and renovations, and assist Estates and Facilities in the planning of refurbishment projects. This role may require travel to other GBS UK campuses and demands flexible working to accommodate business operations. They will work a 40-hour week, covering campus operating hours from Monday to Sunday, 7:00am to 9:30pm, with occasional out-of-hours work as required to minimise disruption and ensure the smooth completion of maintenance tasks. What the role involves: • Preventative and Reactive Maintenance, • Building and Equipment Maintenance, • Health, Safety, and Compliance, • Documentation and Inventory Management, • Refurbishment and Fit-Out Projects, • 18th Edition Wiring Regulations certification, • City & Guilds Level 2 and/or Level 3 in Electrical Installations, or equivalent NVQ, or demonstrable experience to the same standard., • Previous experience in building maintenance including M&E systems., • Manual skills, knowledge of refurbishment techniques., • A flexible and proactive approach to work with can do attitude., • Familiarity with COSHH requirements for the equipment and chemicals being used., • Interpersonal skill and ability to work on your own but at the same time part of the facilities wider team, • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • 500 award employee referral scheme Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Facilities Location: Leeds Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UKs leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare and more. Our Vision: Changing Lives through Education The Role: The Multi Skilled Maintenance Engineer will maintain, install, and refurbish fabric and the equipment across the GBS UK estates portfolio. They will monitor the condition of GBS buildings, undertake repairs and renovations, and assist Estates and Facilities in the planning of refurbishment projects. This role may require travel to other GBS UK campuses and demands flexible working to accommodate business operations. They will work a 40-hour week, covering campus operating hours from Monday to Sunday, 7:00am to 9:30pm, with occasional out-of-hours work as required to minimise disruption and ensure the smooth completion of maintenance tasks. What the role involves: • Preventative and Reactive Maintenance, • Building and Equipment Maintenance, • Health, Safety, and Compliance, • Documentation and Inventory Management, • Refurbishment and Fit-Out Projects, • 18th Edition Wiring Regulations certification, • City & Guilds Level 2 and/or Level 3 in Electrical Installations, or equivalent NVQ, or demonstrable experience to the same standard., • Previous experience in building maintenance including M&E systems., • Manual skills, knowledge of refurbishment techniques., • A flexible and proactive approach to work with can do attitude., • Familiarity with COSHH requirements for the equipment and chemicals being used., • Interpersonal skill and ability to work on your own but at the same time part of the facilities wider team, • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • 500 award employee referral scheme Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Facilities Location: Leeds Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UKs leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare and more. Our Vision: Changing Lives through Education The Role: The Multi Skilled Maintenance Engineer will maintain, install, and refurbish fabric and the equipment across the GBS UK estates portfolio. They will monitor the condition of GBS buildings, undertake repairs and renovations, and assist Estates and Facilities in the planning of refurbishment projects. This role may require travel to other GBS UK campuses and demands flexible working to accommodate business operations. They will work a 40-hour week, covering campus operating hours from Monday to Sunday, 7:00am to 9:30pm, with occasional out-of-hours work as required to minimise disruption and ensure the smooth completion of maintenance tasks. What the role involves: • Preventative and Reactive Maintenance, • Building and Equipment Maintenance, • Health, Safety, and Compliance, • Documentation and Inventory Management, • Refurbishment and Fit-Out Projects, • 18th Edition Wiring Regulations certification, • City & Guilds Level 2 and/or Level 3 in Electrical Installations, or equivalent NVQ, or demonstrable experience to the same standard., • Previous experience in building maintenance including M&E systems., • Manual skills, knowledge of refurbishment techniques., • A flexible and proactive approach to work with can do attitude., • Familiarity with COSHH requirements for the equipment and chemicals being used., • Interpersonal skill and ability to work on your own but at the same time part of the facilities wider team, • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • 500 award employee referral scheme Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Facilities Location: Leeds Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UKs leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare and more. Our Vision: Changing Lives through Education The Role: The Multi Skilled Maintenance Engineer will maintain, install, and refurbish fabric and the equipment across the GBS UK estates portfolio. They will monitor the condition of GBS buildings, undertake repairs and renovations, and assist Estates and Facilities in the planning of refurbishment projects. This role may require travel to other GBS UK campuses and demands flexible working to accommodate business operations. They will work a 40-hour week, covering campus operating hours from Monday to Sunday, 7:00am to 9:30pm, with occasional out-of-hours work as required to minimise disruption and ensure the smooth completion of maintenance tasks. What the role involves: • Preventative and Reactive Maintenance, • Building and Equipment Maintenance, • Health, Safety, and Compliance, • Documentation and Inventory Management, • Refurbishment and Fit-Out Projects, • 18th Edition Wiring Regulations certification, • City & Guilds Level 2 and/or Level 3 in Electrical Installations, or equivalent NVQ, or demonstrable experience to the same standard., • Previous experience in building maintenance including M&E systems., • Manual skills, knowledge of refurbishment techniques., • A flexible and proactive approach to work with can do attitude., • Familiarity with COSHH requirements for the equipment and chemicals being used., • Interpersonal skill and ability to work on your own but at the same time part of the facilities wider team, • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • 500 award employee referral scheme Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Facilities Location: Leeds Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UKs leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare and more. Our Vision: Changing Lives through Education The Role: The Multi Skilled Maintenance Engineer will maintain, install, and refurbish fabric and the equipment across the GBS UK estates portfolio. They will monitor the condition of GBS buildings, undertake repairs and renovations, and assist Estates and Facilities in the planning of refurbishment projects. This role may require travel to other GBS UK campuses and demands flexible working to accommodate business operations. They will work a 40-hour week, covering campus operating hours from Monday to Sunday, 7:00am to 9:30pm, with occasional out-of-hours work as required to minimise disruption and ensure the smooth completion of maintenance tasks. What the role involves: • Preventative and Reactive Maintenance, • Building and Equipment Maintenance, • Health, Safety, and Compliance, • Documentation and Inventory Management, • Refurbishment and Fit-Out Projects, • 18th Edition Wiring Regulations certification, • City & Guilds Level 2 and/or Level 3 in Electrical Installations, or equivalent NVQ, or demonstrable experience to the same standard., • Previous experience in building maintenance including M&E systems., • Manual skills, knowledge of refurbishment techniques., • A flexible and proactive approach to work with can do attitude., • Familiarity with COSHH requirements for the equipment and chemicals being used., • Interpersonal skill and ability to work on your own but at the same time part of the facilities wider team, • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • 500 award employee referral scheme Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Facilities Location: Leeds Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UKs leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare and more. Our Vision: Changing Lives through Education The Role: The Multi Skilled Maintenance Engineer will maintain, install, and refurbish fabric and the equipment across the GBS UK estates portfolio. They will monitor the condition of GBS buildings, undertake repairs and renovations, and assist Estates and Facilities in the planning of refurbishment projects. This role may require travel to other GBS UK campuses and demands flexible working to accommodate business operations. They will work a 40-hour week, covering campus operating hours from Monday to Sunday, 7:00am to 9:30pm, with occasional out-of-hours work as required to minimise disruption and ensure the smooth completion of maintenance tasks. What the role involves: • Preventative and Reactive Maintenance, • Building and Equipment Maintenance, • Health, Safety, and Compliance, • Documentation and Inventory Management, • Refurbishment and Fit-Out Projects, • 18th Edition Wiring Regulations certification, • City & Guilds Level 2 and/or Level 3 in Electrical Installations, or equivalent NVQ, or demonstrable experience to the same standard., • Previous experience in building maintenance including M&E systems., • Manual skills, knowledge of refurbishment techniques., • A flexible and proactive approach to work with can do attitude., • Familiarity with COSHH requirements for the equipment and chemicals being used., • Interpersonal skill and ability to work on your own but at the same time part of the facilities wider team, • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • 500 award employee referral scheme Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Facilities Location: Leeds Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UKs leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare and more. Our Vision: Changing Lives through Education The Role: The Multi Skilled Maintenance Engineer will maintain, install, and refurbish fabric and the equipment across the GBS UK estates portfolio. They will monitor the condition of GBS buildings, undertake repairs and renovations, and assist Estates and Facilities in the planning of refurbishment projects. This role may require travel to other GBS UK campuses and demands flexible working to accommodate business operations. They will work a 40-hour week, covering campus operating hours from Monday to Sunday, 7:00am to 9:30pm, with occasional out-of-hours work as required to minimise disruption and ensure the smooth completion of maintenance tasks. What the role involves: • Preventative and Reactive Maintenance, • Building and Equipment Maintenance, • Health, Safety, and Compliance, • Documentation and Inventory Management, • Refurbishment and Fit-Out Projects, • 18th Edition Wiring Regulations certification, • City & Guilds Level 2 and/or Level 3 in Electrical Installations, or equivalent NVQ, or demonstrable experience to the same standard., • Previous experience in building maintenance including M&E systems., • Manual skills, knowledge of refurbishment techniques., • A flexible and proactive approach to work with can do attitude., • Familiarity with COSHH requirements for the equipment and chemicals being used., • Interpersonal skill and ability to work on your own but at the same time part of the facilities wider team, • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • 500 award employee referral scheme Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Facilities Location: Leeds Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UKs leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare and more. Our Vision: Changing Lives through Education The Role: The Multi Skilled Maintenance Engineer will maintain, install, and refurbish fabric and the equipment across the GBS UK estates portfolio. They will monitor the condition of GBS buildings, undertake repairs and renovations, and assist Estates and Facilities in the planning of refurbishment projects. This role may require travel to other GBS UK campuses and demands flexible working to accommodate business operations. They will work a 40-hour week, covering campus operating hours from Monday to Sunday, 7:00am to 9:30pm, with occasional out-of-hours work as required to minimise disruption and ensure the smooth completion of maintenance tasks. What the role involves: • Preventative and Reactive Maintenance, • Building and Equipment Maintenance, • Health, Safety, and Compliance, • Documentation and Inventory Management, • Refurbishment and Fit-Out Projects, • 18th Edition Wiring Regulations certification, • City & Guilds Level 2 and/or Level 3 in Electrical Installations, or equivalent NVQ, or demonstrable experience to the same standard., • Previous experience in building maintenance including M&E systems., • Manual skills, knowledge of refurbishment techniques., • A flexible and proactive approach to work with can do attitude., • Familiarity with COSHH requirements for the equipment and chemicals being used., • Interpersonal skill and ability to work on your own but at the same time part of the facilities wider team, • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • 500 award employee referral scheme Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Contek Recruitment are currently working with a specialist manufacturing company, located in Tamworth , who are looking for an experienced Service Manager to join their team on a full-time, permanent basis. Company Overview: Our client are a leading provider of mist extraction and coolant management solutions to the manufacturing and engineering sectors in the UK and Europe. Their innovative products ensure safe and efficient working environments whilst offering the most advanced sustainable solutions by effectively managing oil-mist, fumes and coolant management. Alongside their advanced technologies, they provide a full-service offering including testing and certification, supporting their clients, helping them maintain optimal performance and compliance. Job Summary: Our client are seeking a highly organized and proactive hands on Servicing Manager to oversee their installation and servicing operations. Based at their Tamworth Office, this role involves managing schedules, resources, customer relationships, and internal stock to ensure seamless service delivery. The successful candidate will be hands-on, you need to be able to understand the technical and mechanical side of the business whilst managing the administrational responsibilities (Must be able to use Outlook, Word & Excel) You will be required to assist with both service and installations when required, and lead by example in delivering exceptional technical and customer service. Key Responsibilities: Installation and Servicing Management : Coordinate and oversee all installation projects and servicing activities, ensuring they are completed on time, within budget, and to the highest standards; personally perform installations and servicing as needed to support the team or meet urgent demands. Diary and Scheduling Control : Maintain and manage the service diary, prioritising tasks, allocating jobs to engineers, and adjusting schedules as needed to accommodate urgent requests or changes. Resource Management : Supervise Installation and service engineers, including training, and performance management, while optimising resource allocation to maximise efficiency. Customer Liaison : Act as a point of contact for customers, handling inquiries, providing updates on service progress, resolving issues, and ensuring high levels of customer satisfaction through proactive communication. Stock Control : Monitor and manage internal stock levels of parts, tools, and equipment, including ordering supplies, conducting inventory checks, and minimizing waste to support uninterrupted operations. Compliance and Reporting : Ensure all activities comply with health and safety regulations, industry standards, and company policies; prepare reports on service metrics, stock usage, and team performance. Process Improvement : Identify opportunities to streamline processes, reduce costs, and enhance service quality, implementing changes where appropriate. Required Skills and Qualifications: Proven experience in a similar role within the engineering, manufacturing, or service sector, ideally with knowledge of mist extraction or related equipment. Demonstrated willingness and ability to personally carry out technical installations and servicing tasks in the field. Strong organisational and time-management skills, with the ability to handle multiple priorities in a fast-paced environment. Excellent interpersonal and communication skills for effective customer and team interactions. Proficiency in using scheduling software, inventory management systems, and Microsoft Office suite. Full UK driving license and willingness to travel as required. A knowledge of health and safety regulations in the machine tool industry is advantageous. What We Offer: Salary : £45,000 £50,000 per annum, depending on experience. Performance-related bonus scheme. Company pension contribution. 25 days annual leave plus bank holidays. Opportunities for professional development and career progression. Supportive team environment in a growing company. Company vehicle, fuel card, and tools provided. If you are a motivated individual with a passion for delivering exceptional service, both personally and through your team, we encourage you to apply. Please apply, and I will be in touch to discuss the next steps. TPBN1_UKTJ