Southern Water Customer Service Advisor
11 days ago
Rotherham
Salary: 24043 per annum Location: Hybrid working from our Dearne Valley (Rotherham) site you will be required to work 2 days in the office and 3 days at home. Contract: Permanent Hours: Full-Time 37.5 hours per week Shift pattern: working shifts between the hours of 7am - 11pm Monday to Friday and 7am to 10:30pm Saturday & Sunday including Bank Holidays Training: 4 weeks training which will be Monday to Friday 9am to 5:30pm the training will be carried out on site Start date: Monday 22nd September 2025 As a Customer Service Advisor at Capita youll be part of our dynamic Southern Water client team. Become the frontline force for customers facing urgent water-related issues. From sudden loss of supply and pressure drops to the rare but critical home flooding emergencies youll be the calm in the storm the voice of reassurance and the problem-solver they count on. If you thrive under pressure love helping people and want to make a real impact every single day this is your moment. We are committed to delivering a personalised premium service that continually enhances our customers experience. With advanced technical support tools our platinum service ensures our experts thats you can assist customers whenever and wherever they need it. Bring your can-do attitude and passion for customer service and well provide you with the tools and training to excel in your role. Join us and be part of a team that values excellence and customer satisfaction. Job title: Southern Water Customer Service Advisor Job Description: What youll be doing: • Supporting with inbound calls, • Taking ownership of each call you will be delivering a service which makes Southern Water customers feel valued and supported, • Taking calls from Southern Water customers to support with a wide range of high priority/emergency enquires. Customers may be experiencing instances of no water a drop in pressure discoloured water or in extreme circumstances flooding in their homes., • Many of these customers may be vulnerable or in distress so your empathy and ability to remain calm under pressure will be essential., • Creating a positive experience for both customer and client Who are we looking for: • Confidence and the ability to communicate clearly and effectively, • An ability to learn new skills quickly including adopting new processes and technology, • An ability to think on your feet and adapt to different situations maintaining emotional stability and staying motivated with a drive to continuously improve, • A good listener who can be empathetic show patience and adapt their behaviours to suit different callers, • Good attention to detail ensuring all gathered information is accurate and maintaining a strong focus on delivering exceptional work., • Ideally experience working within a customer service environment., • A quiet space to work at home with a strong WIFI connection Whats in it for you • A competitive salary of 24043 per annum, • 22 days holiday, • The opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice, • Company matched pension life assurance 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two weeks and plenty more, • Voluntary benefits designed to suit your lifestylefrom discounts on retail and socialising to health & wellbeing travel and technology, • Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform What will happen next: • Choose apply to submit a short application ensuring you add your contact number and email address so we can reach you easily., • The team will then reach out to discuss the role in more detail. Equal Opportunities Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email ___ Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email ___Salary: 24043 per annum Location: Hybrid working from our Dearne Valley (Rotherham) site you will be required to work 2 days in the office and 3 days at home. Contract: Permanent Hours: Full-Time 37.5 hours per week Shift pattern: working shifts between the hours of 7am - 11pm Monday to Friday and 7am to 10:30pm Saturday & Sunday including Bank Holidays Training: 4 weeks training which will be Monday to Friday 9am to 5:30pm the training will be carried out on site Start date: Monday 22nd September 2025 As a Customer Service Advisor at Capita youll be part of our dynamic Southern Water client team. Become the frontline force for customers facing urgent water-related issues. From sudden loss of supply and pressure drops to the rare but critical home flooding emergencies youll be the calm in the storm the voice of reassurance and the problem-solver they count on. If you thrive under pressure love helping people and want to make a real impact every single day this is your moment. We are committed to delivering a personalised premium service that continually enhances our customers experience. With advanced technical support tools our platinum service ensures our experts thats you can assist customers whenever and wherever they need it. Bring your can-do attitude and passion for customer service and well provide you with the tools and training to excel in your role. Join us and be part of a team that values excellence and customer satisfaction. Job title: Southern Water Customer Service Advisor Job Description: What youll be doing: • Supporting with inbound calls, • Taking ownership of each call you will be delivering a service which makes Southern Water customers feel valued and supported, • Taking calls from Southern Water customers to support with a wide range of high priority/emergency enquires. Customers may be experiencing instances of no water a drop in pressure discoloured water or in extreme circumstances flooding in their homes., • Many of these customers may be vulnerable or in distress so your empathy and ability to remain calm under pressure will be essential., • Creating a positive experience for both customer and client Who are we looking for: • Confidence and the ability to communicate clearly and effectively, • An ability to learn new skills quickly including adopting new processes and technology, • An ability to think on your feet and adapt to different situations maintaining emotional stability and staying motivated with a drive to continuously improve, • A good listener who can be empathetic show patience and adapt their behaviours to suit different callers, • Good attention to detail ensuring all gathered information is accurate and maintaining a strong focus on delivering exceptional work., • Ideally experience working within a customer service environment., • A quiet space to work at home with a strong WIFI connection Whats in it for you • A competitive salary of 24043 per annum, • 22 days holiday, • The opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice, • Company matched pension life assurance 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two weeks and plenty more, • Voluntary benefits designed to suit your lifestylefrom discounts on retail and socialising to health & wellbeing travel and technology, • Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform What will happen next: • Choose apply to submit a short application ensuring you add your contact number and email address so we can reach you easily., • The team will then reach out to discuss the role in more detail. Equal Opportunities Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email ___Salary: 24043 per annum Location: Hybrid working from our Dearne Valley (Rotherham) site you will be required to work 2 days in the office and 3 days at home. Contract: Permanent Hours: Full-Time 37.5 hours per week Shift pattern: working shifts between the hours of 7am - 11pm Monday to Friday and 7am to 10:30pm Saturday & Sunday including Bank Holidays Training: 4 weeks training which will be Monday to Friday 9am to 5:30pm the training will be carried out on site Start date: Monday 22nd September 2025 As a Customer Service Advisor at Capita youll be part of our dynamic Southern Water client team. Become the frontline force for customers facing urgent water-related issues. From sudden loss of supply and pressure drops to the rare but critical home flooding emergencies youll be the calm in the storm the voice of reassurance and the problem-solver they count on. If you thrive under pressure love helping people and want to make a real impact every single day this is your moment. We are committed to delivering a personalised premium service that continually enhances our customers experience. With advanced technical support tools our platinum service ensures our experts thats you can assist customers whenever and wherever they need it. Bring your can-do attitude and passion for customer service and well provide you with the tools and training to excel in your role. Join us and be part of a team that values excellence and customer satisfaction. Job title: Southern Water Customer Service Advisor Job Description: What youll be doing: • Supporting with inbound calls, • Taking ownership of each call you will be delivering a service which makes Southern Water customers feel valued and supported, • Taking calls from Southern Water customers to support with a wide range of high priority/emergency enquires. Customers may be experiencing instances of no water a drop in pressure discoloured water or in extreme circumstances flooding in their homes., • Many of these customers may be vulnerable or in distress so your empathy and ability to remain calm under pressure will be essential., • Creating a positive experience for both customer and client Who are we looking for: • Confidence and the ability to communicate clearly and effectively, • An ability to learn new skills quickly including adopting new processes and technology, • An ability to think on your feet and adapt to different situations maintaining emotional stability and staying motivated with a drive to continuously improve, • A good listener who can be empathetic show patience and adapt their behaviours to suit different callers, • Good attention to detail ensuring all gathered information is accurate and maintaining a strong focus on delivering exceptional work., • Ideally experience working within a customer service environment., • A quiet space to work at home with a strong WIFI connection Whats in it for you • A competitive salary of 24043 per annum, • 22 days holiday, • The opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice, • Company matched pension life assurance 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two weeks and plenty more, • Voluntary benefits designed to suit your lifestylefrom discounts on retail and socialising to health & wellbeing travel and technology, • Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform What will happen next: • Choose apply to submit a short application ensuring you add your contact number and email address so we can reach you easily., • The team will then reach out to discuss the role in more detail. Equal Opportunities Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email