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We’re more than just a water company. We're dedicated to making a positive impact on the environment, sustainability, and the communities we serve. By joining us, you’ll work with the latest technologies, driving forward-thinking projects that enhance and protect national infrastructure, making a real difference to the communities we serve. With nearly 10,000 colleagues, we're looking for more brilliant people who are passionate about sustainability, eager to innovate, and ready to turn challenges into opportunities for a better future. LET’S CUT STRAIGHT TO IT We are seeking an experienced Helpdesk Manager to lead our Property Helpdesk team, ensuring responsive, efficient, and customer-focused support across the estate. This role oversees day-to-day management of service requests, coordinating with internal teams and external contractors to maintain smooth operations. Key Responsibilities • Lead and develop the Helpdesk team, ensuring high performance and clear objectives., • Manage reactive work orders and ensure SLA compliance., • Monitor KPIs, analyse performance trends, and implement improvements., • Act as the main point of contact for estate-related queries and stakeholder communication., • Oversee complaints process and maintain accurate records for audit purposes. You’ll work within our property team. With this being such a critical role, we’re looking for someone who can join us 37 hours a week. WHAT WE'ER LOOKING FOR • Proven experience managing a Service Desk or Technical Support function (Facilities knowledge desirable)., • Strong leadership and stakeholder management skills., • Excellent organisational, communication, and analytical abilities., • Familiarity with property and facilities management systems (CAFM)., • A background in property would also be desirable Why Join Us? You’ll play a pivotal role in driving service excellence and continuous improvement across a large, complex estate. Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care. How We’ll Reward And Care For You Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live. With That In Mind, Here Are Just Some Of Our Favourite's Perks That You’ll Get Being Part Of The Severn Trent Family • Salary starting from £33,000, • 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year), • Annual bonus scheme (of up to £2,250 per annum based on company performance), • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%), • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate, • Dedicated training and development with our ‘Academy’, • Electric vehicle scheme and retail offers, • Family friendly policies and two volunteering days per year LET’S GO We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.

Responsibilities Join a global organisation as a Senior Pensions Administrator and make an impact. If you have exceptional attention to detail, a passion for customer satisfaction, and thrive on meeting service level agreements, this role is for you. Aon can offer you clear career progression and ongoing development. Hybrid working – 50% from home, 50% in our Birmingham office At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. • Being a SME for processes, clients, systems, and tools and being proficient in processing and checking., • Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions., • Producing and analysing reports as required for internal and external clients and requirements., • Identifying issues with processes handled in teams and driving a process to find and implement solutions., • Implementing changes to tools and documentation needed to support effective service delivery., • Increasing the level of processing knowledge and driving continuous improvement in all areas of processing., • Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation., • Sharing best practice with colleagues through process and tool training., • Taking part in both internal and external audits., • Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager., • Coordinating and participating in projects that will impact the work of teams and domains., • Pensions administration experience, • Team player, who can work to deadlines., • Good communication skills, including verbal and written. (by phone and in person), • Numerically competent, • Attention to detail and commitment to provide ongoing quality., • Discretionary bonus, • Pension and life assurance scheme, • Private medical care, • Cycle to work scheme., • Virtual GP and employee assistance programme., • Workplace savings scheme Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

Job Title: Data Entry Clerk Work From Home - Remote Panelists Part-Time Focus Group Participants - Remote Work From Home (Up To £700/Week) Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Data Entry Clerk experience is not necessary, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home remotely., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • £55-£120 (per 1 hour session) This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists Part-Time Focus Group Participants - Remote Work From Home (Up To £700/Week) Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Customer Service Representative Agent experience is not necessary, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home remotely., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • £55-£120 (per 1 hour session) This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a customer service representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.

Job Title: Call Center Representative Agent Work From Home - Remote Panelists Part-Time Focus Group Participants - Remote Work From Home (Up To £700/Week) Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Call Center Representative Agent experience is not necessary, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home remotely., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • £55-£120 (per 1 hour session) This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a call center representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.

Job Title: Administrative Assistant Work From Home - Remote Panelists Part-Time Focus Group Participants - Remote Work From Home (Up To £700/Week) Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Administrative Assistant experience is not necessary, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home remotely., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • £55-£120 (per 1 hour session) This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are an administrative assistant or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.