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Barista / Sales Assistant

Barista

5 hours ago•274 views

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The Part-time Sales Associate role entails a dynamic and goal-oriented professional focused on maximizing sales and customer satisfaction. This individual must be likable, knowledgeable, and trustworthy to foster a positive shopping experience. The associate is deeply engaged with customers, utilizing strong selling, clienteling, and follow-up skills to build and maintain relationships. Excellent communication, interpersonal skills, and a willingness to learn about products and brands are essential to effectively guide customer choices and maximize sales. Operational knowledge of retail systems is crucial, as is the ability to spot sales opportunities and apply critical thinking in decision-making. The associate maintains store appearance, manages inventory, and handles transactions with accuracy. Creativity, a resourceful mindset, and the capacity for continual learning are key to keeping pace with industry trends and competitors. This role offers competitive hourly compensation plus commission, rewarding associates for their contributions to the brand's success.
Qualifications:
A minimum of 1.5 year of previous retail sales experience
Likable, sincere, and knowledgeable to establish trust and a positive experience.
Previous experience working as a barista
Food Handlers license ideal but not required
Tech enabled, Familiar in Slack, Shopify, Google Sheets etc.
Goal- and results-oriented, sales-driven.
Strong selling, clienteling, customer service, and follow-up skills.
Excellent interpersonal skills; friendly.
Excellent communication and writing skills.
Willingness to learn about brands and products and to use knowledge to maximize sales.
Excellent operational knowledge and ability to use the retail system.
Recognizes and capitalizes on sales development opportunities.
Creative, innovative, resourceful, and entrepreneurial mindset.
Critical thinking, judgment, and decision-making skills.
Continual learning and seeks ways to improve; ability to learn quickly and apply learning.
Knowledge of the Media industry and competitors.
Responsibilities:
Sales Associates are tasked with maximizing sales, providing excellent customer service, active clienteling, and representing Air Mail while reflecting the brand image in a positive manner.
Work both behind the Air Mail Cafe and the shop register, helping customers with both coffee and products.
Properly greet customers with friendly and attentive words and behaviors.
Determine needs by engaging with the customer; observe and converse to gather information, and ask open- and close-ended questions at appropriate times.
Actively listen.
Use product knowledge (features and benefits), company/brand information, and other knowledge to help customers make selections.
Get the product into the customer’s hands.
Create a client with each sale.
Gather client information and contact details at the point of checkout.
Ask permission to stay in touch and confirm the means of contact.
Enter information into the client "book" and effectively manage the client book, developing relationships and increasing sales.
Build a quality client book after each interaction, not just in quantity.
Provide the best brand experience in-store.
Make an excellent first impression of the store, even before the customer enters.
Effectively handle customer inquiries and complaints with good judgment and escalate to management when appropriate.
Understand that customer service must support Air Mail's business objectives.
Accurately and efficiently follow operational policies and procedures, including processing transactions, POS, invoicing, and other documentation (sales orders, transfers, returns, sales reports, etc.); managing inventory, shipping, and receiving; performing open/close activities, deposits, reports, security, and inventory control.
Understand that efficient and effective operations provide excellent customer service and strengthen client relationships.
Perform corporate and designer outreach and prospecting in a manner consistent with the brand's image.
Assist with preparing for and working at events.
Maintain the highest standard of store appearance, following visual merchandising directives and product labeling and placement.
Maintain the cleanliness of the store and products, and the orderliness of the office and stockroom.
Study provided product information to become an expert on each product in the store.
Drive in-store Air Mail subscriptions post-purchase.
Assist in receiving new inventory and entering it into Shopify.
Ensure items are prepared correctly for outgoing shipments.
Assist store managers with orders coming in through airmail.news and prepare orders for shipment.
Enter inventory data into the Shopify POS system.
Maintain the cleanliness of the store and products, and the orderliness of the office and stockroom.
Merchandise the store according to the merchandising guidelines whenever needed.
Continually learn and seek ways to improve; demonstrate the ability to learn quickly and apply learning.