Regional Director, AIC Operations
hace 5 días
Plantation
Job Description See your work in a new light. At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. We're looking for a Regional Director, AIC Operations who wants their work to mean something — someone who brings care, accountability, and purpose to what they do every day. Why This Role Matters This role plays an important part in helping LUX Infusion deliver a patient‑first experience by ensuring our ambulatory infusion centers operate with excellence, consistency, and compassion. In this role, you'll contribute to work that: • Helps patients access timely, safe, and reliable infusion care across multiple locations, • Supports clinicians and site teams through clear workflows, strong operational support, and dependable leadership, • Lead regional operational performance across multiple ambulatory infusion centers to improve patient access, treatment growth, efficiency, and profitability, • Oversee daily multi‑site operations using a hybrid leadership model, combining remote management with regular on‑site presence, • Collaborate closely with clinical leadership, finance, revenue cycle, intake, pharmacy, scheduling, HR, compliance, and business development teams, • Drive performance across key metrics such as treatment volume, referral conversion, chair utilization, labor productivity, patient satisfaction, and margin performance, • Analyze dashboards and financial reports to identify opportunities for improvement, scalability, and growth, • Develop and implement standardized workflows that improve consistency, quality, and efficiency across sites, • Support staffing models, workforce development, performance coaching, and succession planning, • Maintain accountability for regional P&L performance, budget adherence, and expense control, • Ensure compliance with regulatory, accreditation, and medication‑handling standards while partnering with clinical leaders on quality and safety, • Support new site openings, acquisitions, and regional expansion through operational planning and readiness, • Deep care about the human impact of healthcare operations and patient experience, • Clear communication skills and the ability to collaborate across clinical, operational, and corporate teams, • Strong ownership and accountability for operational and financial performance, • Comfort leading distributed teams in a dynamic, multi‑site environment, • Strong analytical and problem‑solving skills grounded in data and outcomes, • Experience growing, stabilizing, or scaling healthcare operations Here, you'll find: • Purpose‑driven work with direct impact on patient access and care delivery, • A patient‑first, clinician‑led culture grounded in compassion and excellence, • Supportive, collaborative teammates across clinical and operational teams While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER REQUIREMENTS Employees are expected to: • Participate annually in required legal and ethical compliance training, • Consistently act in compliance with LUX Infusion's legal, ethical, and compliance policies, • Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion's services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.