Patient Financial Counselor
14 days ago
Phoenix
Job DescriptionDescription: BARROW BRAIN AND SPINE JOB DESCRIPTION Patient Financial Counselor JOB TITLE: Patient Financial Counselor DEPARTMENT: Business Office REPORTS TO: Revenue Cycle Director FLSA STATUS: Non-exempt JOB SUMMARY: Position interacts with patients for the purpose of collecting outstanding patient accounts TYPICAL PHYSICAL DEMANDS: • Prolonged sitting, standing, some bending, stooping and stretching and/or walking, • Eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopier, fax machine, telephone, calculator, and other office equipment, • Work is performed in an office environment, with contact with patients, office staff, physicians, etc. · Answers and handles telephone calls pertaining to outstanding account balances · General filing as needed. · Interacts with physician and/or his/her representative regarding problem patient outstanding account. · Makes financial arrangements with patients for payment. · Interacts with collection agencies as required. · Defines and monitors budget payment programs, making sure that patients are complying with their agreements. · Composes correspondence as required. · Follows up on all Bankruptcy Accounts and Deceased Patient Account Processing, etc. · Work new status in collection module on a regular basis. · Follows up on mail return · Mails form letters to patients to encourage payment of delinquent accounts. · Confers with patients by telephone in attempt to determine reason for overdue payment, reviewing terms of credit policy · Records information about financial status of patient and status of collection efforts · Process patient receipts per BBS standards. · Return all voice mail messages within a 24 hour period · Attends staff meetings and participates in special committees · Other duties and assignments as necessary PERFORMANCE REQUIREMENTS: • Reports to work regularly without undue tardiness, • Maintains positive attitude and demonstrates the utmost in professionalism, • Dresses appropriately and professionally, • Completes work accurately and in a timely manner, • Excellent oral, written & telephone communication skills, along with tact, diplomacy, and strong customer service orientation, • Prioritizes work activities and receives and assumes multiple job duties, • Maintains effective working relationships with physicians, administration, BBS staff members, and hospital personnel, • Requires flexibility to work occasional evenings or weekends EDUCATION & EXPERIENCE: • Requires flexibility to work occasional evenings or weekends, • Prior experience in a private practice or hospital setting preferable, • Insurance billing experience utilizing CPT and ICD-10 coding, • Extensive background knowledge of the hospital admitting process