San Antonio
Job DescriptionDescription: POSITION SUMMARY: Performs comprehensive Navigation services per The MAC Policy and Procedure and adhering to the MAC Core Values. The position is a center-based position and involves developing and maintaining long-term interaction with MAC Members, their families, and MACers for medical, therapeutic, community support services, and related service needs. Requirements: MAC COMPETENCIES: • Active Listening Skills – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times., • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems., • Stress Tolerance – Requires accepting feedback and dealing calmly and effectively with high stress situations., • Concern for Others – Requires being sensitive to others' needs and feelings and being understanding and helpful on the job., • Education:, • Have a bachelor's or advanced degree from an accredited college or university;, • An associate degree in a social, behavioral, human service or health-related field including, but not limited to, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice; or, • A high school diploma or certificate recognized by a state as the equivalent of a high school diploma, • Navigator Experience:, • Two years of related experience working with individuals with special needs and/or vulnerable populations who have chronic or complex conditions., • Specific expertise in related area (specific diagnoses, Medicaid, Social Security, legal, healthcare, etc.)., • Family member of an individual with special health care needs with successful and extensive experience serving as their child/youth’s case manager/advocate and documented appropriate education or training related to case management. Qualifications must be specific to the job description and may be reviewed., • Experience in case management or social services work., • Experience with electronic health records or content management systems., • Knowledge of medical terminology/diagnoses., • Proficiency in Microsoft Office., • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form., • Perform effectively under conditions of fluctuating workload and systems change., • Ability to work collaboratively and effectively in a close team environment., • Ability to interact with all visitors and fellow employees in responsible, courteous manner to ensure a positive and professional environment. Responds promptly to client’s and coworker needs., • Ability to work with a diverse population of cultures and varied socioeconomic status., • Review MAC Pre-Screening and MAC Intake Process for assigned MAC Member with special needs (and/or family, legal guardian) to identify the needs and address all identified social determinants of health in a private setting to ensure privacy and confidentiality., • Ensure all collected data is accessible in the MAC Navigation System and maintain MAC Member record., • Determine needs/referrals for MAC Member and send referral through MAC Navigation System to MACers and/or community partners., • Assist in identifying and seeking resolution to areas that are barriers to services for MAC Member., • Facilitate appointments for MAC Members, as needed., • Create and provide MAC Care Plan to MAC Member; assist assigned MAC Member with paperwork if requested., • Serve as an essential link between MAC Member, families and MACers for all services needed., • Performs follow-ups with assigned MAC Members, per timeline identified in MAC Policy and Procedures., • Participate in MAC interdisciplinary team meetings as a MAC Member advocate providing relevant information to all MAC stakeholders and asking relevant questions on behalf of assigned MAC Member., • Stays current on community agencies and resources to provide accurate, timely information., • Conduct MAC pre/post surveys, per timeline identified in MAC Policy and Procedures., • Adhere to established productivity benchmarks., • Discuss MAC Member grievances with leadership and develop action plans to address and correct., • Obtain MAC Member feedback and provide Leadership with appropriate recommendations to improve MAC navigation services., • Participate in trainings/community networking meetings., • Participate in all meetings and education sessions regarding MAC Navigation System., • Participates in Alamo Area Community Network (AACN) meetings, education and ensures AACN authorizations and specified data is entered in their specific database., • Position based in a standard office environment with possible travel to meetings and outreach events., • Core business hours are Monday through Friday, 8 a.m. – 5 p.m., • Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative to work within specific timelines., • Uses best practices and demonstrates up-to-date knowledge and skills in technology., • Must present a neat, clean, well-groomed, professional appearance., • Must have a receptive and retentive mind and a memory for details., • Must exhibit good judgment, adaptability, persuasiveness, self-confidence, and an optimistic attitude., • Must have a valid Texas driver’s license and a reliable vehicle with the minimum auto insurance required by the State – must keep license and insurance current or have reliable transportation.