Business Analyst IT L3
hace 13 días
Torrance
Job DescriptionJob Title: Business Analyst IT L3 Location: Torrance, CA Work Model: Onsite Compensation: $117-122k Work Type: Onsite/ 4 days a week Travel: No Overtime: No POSITION OVERVIEW Expected Deliverables • Business needs, scope, stakeholder, and discovery documentation, • Current-state and future-state process maps, swimlanes, and supporting narratives, • Business, functional, non-functional, data, reporting, integration, control, privacy, and security requirements, • Epics, features, user stories, use cases, acceptance criteria, and business rules, • Requirements traceability matrix and requirement/change-control records, • Functional models, decision tables, context diagrams, data/interface mapping, and exception scenarios, • Workshop agendas, pre-reads, meeting notes, decision logs, action logs, issue/risk inputs, and follow-up materials, • Test scenarios, expected results, test-coverage reviews, defect-analysis support, and business acceptance evidence, • Readiness, cutover, training, operating procedure, and knowledge-transfer inputs, • Functional-area status, dependencies, risks, decisions, and executive-ready summaries WHAT YOU WILL BE DOING Business Engagement and Leadership • Build strong working relationships with business stakeholders and communicate in clear, practical, non-technical language when appropriate., • Lead conversations across diverse stakeholder groups, facilitate difficult discussions, resolve ambiguity, and drive issues toward decisions., • Act as the primary functional lead for one or more VSC domains and represent those areas in cross-functional design, planning, testing, and readiness forums., • Anticipate stakeholder needs, identify conflicting expectations, and recommend workable options and tradeoffs., • Operate effectively in a fast-paced, high-pressure environment while remaining collaborative, organized, and composed. Requirement Elicitation and Management • Plan and conduct interviews, discovery sessions, workshops, observation sessions, document reviews, and other elicitation activities., • Document business needs, objectives, scope, assumptions, constraints, business rules, functional requirements, non-functional requirements, data needs, reporting needs, integrations, and acceptance criteria., • Create and maintain epics, features, user stories, use cases, requirements specifications, decision logs, issue logs, and requirements traceability artifacts., • Assess requirement quality for clarity, completeness, consistency, feasibility, testability, and alignment to business outcomes., • Establish and maintain end-to-end traceability from business objectives and requirements through design, build, testing, defects, deployment, and acceptance., • Manage requirement baselines and changes, including impact analysis, stakeholder alignment, approvals, and communication of downstream effects. Process, Functional, and Data Analysis • Develop current-state and future-state process flows, swimlane diagrams, context diagrams, functional decomposition, customer or user journeys, decision trees, and operating procedures., • Analyze process gaps, pain points, handoffs, controls, exception paths, and opportunities for simplification or automation., • Translate business processes into functional solution behavior that can be understood by architects, developers, testers, vendors, and business users., • Analyze data definitions, sources, ownership, transformations, interfaces, quality issues, retention needs, and reconciliation requirements., • Maintain functional models, glossaries, business rules, and domain documentation to support consistency across the program. SDLC and Delivery Support • Apply strong knowledge of project and product delivery methodologies, including Agile, Waterfall, and hybrid approaches., • Participate across the full SDLC: discovery, planning, analysis, design, development, system integration, testing, deployment, stabilization, and transition to operations., • Partner with solution architecture and engineering teams to validate that proposed designs satisfy business intent and documented requirements., • Partner with Quality Assurance to develop test scenarios, review test coverage, support defect triage, and confirm expected functional results., • Support backlog refinement, sprint planning, estimation, release planning, dependency management, readiness reviews, cutover planning, training, and post-production stabilization., • Monitor assigned work, dependencies, risks, issues, actions, and decisions; escalate early with clear impact and recommended next steps. Compliance, Risk, and Controls • Incorporate SOX control requirements, auditability, segregation of duties, approvals, evidence, and financial-control considerations into requirements and process designs., • Identify and document Data Privacy requirements, including appropriate collection, access, use, retention, masking, and handling of personal or sensitive information., • Partner with Cybersecurity and architecture teams to address security, access control, authentication, authorization, logging, vulnerability, and risk requirements., • Ensure compliance requirements are traceable through design, test evidence, implementation, and operational procedures. Analyst Leadership Without a Manager Title • Provide day-to-day functional direction, mentoring, and coaching to business analysts assigned to related workstreams., • Coordinate analyst activities and deliverables, promote consistent methods and templates, and conduct quality reviews before stakeholder circulation., • Help decompose work, clarify ownership, resolve cross-functional gaps, and support onboarding or knowledge transfer for analysts., • Influence through credibility and collaboration rather than formal authority; this position does not require a manager title or direct people-management accountability. WHAT’S NEEDED • 8+ years of progressive Business Analysis experience supporting complex enterprise technology or business transformation programs., • Demonstrated experience operating as a senior, lead, or principal-level analyst and owning complex functional workstreams from discovery through deployment., • Experience leading, mentoring, coordinating, or managing a team of analysts. Formal manager title is not required., • Advanced proficiency in requirements elicitation, analysis, documentation, validation, prioritization, traceability, and change control., • Advanced proficiency creating process flows, swimlane diagrams, use cases, functional specifications, user stories, acceptance criteria, decision tables, and traceability matrices., • Strong technical aptitude and proven ability to translate effectively between business stakeholders and technical delivery teams., • Solid understanding of enterprise applications, system integrations, APIs/interfaces, data flows, reporting, role-based access, environments, and testing concepts., • Strong knowledge of SDLC and project-management practices, with experience working in Agile, Waterfall, and/or hybrid delivery models., • Demonstrated workshop facilitation, executive-ready communication, negotiation, conflict-resolution, and decision-driving skills., • Working knowledge of SOX, Data Privacy, and Cybersecurity requirements within enterprise solution delivery., • Exceptional attention to detail, organization, critical thinking, problem solving, and follow-through., • Ability to work onsite in Southern California as required and collaborate across business and technology teams.Preferred Qualifications, • Experience in Vehicle Service Contracts, extended service plans, warranty administration, claims, contract servicing, cancellations, refunds, dealer operations, automotive finance, or related automotive aftersales processes., • Experience supporting modernization of legacy platforms, packaged software implementation, vendor-led delivery, or complex system integration programs., • Experience with financial transactions, accounting events, reconciliations, payments, reserves, or regulatory/audit controls., • Hands-on experience with tools such as Jira, Azure DevOps, Confluence, Visio, Lucidchart, Miro, requirements repositories, or comparable platforms., • Business Analysis certification such as CBAP, CCBA, PMI-PBA, or equivalent relevant professional certification., • Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, Finance, or a related discipline; equivalent experience may be considered.Initial Success Measures, • Establishes credibility and effective working relationships with key VSC business and technology stakeholders., • Assumes clear ownership of assigned functional domain(s) and develops a reliable understanding of end-to-end processes, systems, data, and controls., • Produces consistently high-quality, traceable deliverables that reduce ambiguity, rework, missed requirements, and testing gaps., • Facilitates productive workshops that result in documented decisions, owners, and next steps., • Identifies cross-functional impacts, compliance needs, risks, and dependencies early enough for the program to act., • Improves consistency and quality across the analyst team through coaching, review, templates, and knowledge sharing. COMPENSATION & BENEFITS • Medical, dental, and vision insurance, • 401(k), • Other standard benefits as applicable ABOUT UNICON UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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