Divisional Service Director
24 days ago
Pittsburgh
Job Description Divisional Service Director Benefits Benefits available on the 1st of the month, following only 30 days of employment: • Medical, Dental, and Vision Insurance, • Flexible Spending Accounts for Medical Expenses and Dependent Care, • Short-Term Disability Income Insurance – at no cost!, • Long-Term Disability Income Insurance – at no cost!, • Life Insurance – at no cost! *Additional buy-up option available, • Tuition assistance program - up to $4,000/annually, • $1,000 employee referral rewards, • 15 PTO days per year, • 1 volunteer time off day per year, • Paid holidays and 2 floating holidays Type: Full Time Minimum Experience: 8 years in Multifamily at Maintenance Manager level or beyond. Multi-site experience is preferred, but not required. HVAC certificate, general plumbing, electric, roofing, masonry knowledge required. Role & Responsibilities As the Divisional Service Director your responsibilities will include: • Provide leadership, coaching, and training to Regional Service Director to ensure excellence in facility services operations., • Align maintenance performance with company benchmarks and strategic objectives across all communities within the assigned division., • Support professional development and performance management to build a high-performing, service-oriented culture., • Champion operational consistency and a proactive service mindset focused on safety, accountability, and resident satisfaction., • Oversee the implementation and tracking of preventive maintenance programs for all communities in the division, including both in-house and vendor-executed services., • Ensure proper documentation, inspection readiness, and adherence to all internal maintenance standards., • Establish and monitor KPIs to evaluate the performance of maintenance operations, including service request completion, unit turns, and response times., • Conduct property visits and audits to assess performance, identify areas for improvement, and provide field-based coaching., • Provide technical support to diagnose and resolve complex maintenance issues, including HVAC, plumbing, electrical, and structural systems., • Conduct quality inspections of completed work orders to ensure timely completion and accuracy in documentation., • Review open and aging work orders to confirm they are appropriately managed, opened, and closed in accordance with company standards., • Identify and implement cost-saving strategies related to maintenance operations, materials, and services., • Source, evaluate, and negotiate with local and regional vendors to ensure quality service and competitive pricing., • Monitor vendor performance, purchase orders, and invoices, and enforce contractual standards and timelines., • Promote use of standardized materials and equipment across the portfolio to optimize efficiency and reduce expenses., • Write scopes of work and negotiate recurring and division-wide maintenance service contracts., • Collaborate with Project Managers and Infrastructure teams to identify capital improvement needs, assist with bid scoping, and ensure timely execution of work., • Provide insight into long-term maintenance and infrastructure needs that inform annual and multi-year capital budgets., • Support property transitions and acquisitions by conducting thorough maintenance assessments and recommending operational plans., • Collaborate with the Operations Team to develop both short-term and long-term operational budgets, ensuring alignment with strategic goals and financial targets., • Collaborate with Regional Managers to schedule property inspections and address lender requirements, as well as resolve municipal findings, city or township violations, and other regulatory issues., • Ensure compliance with all federal, state, and local codes, inspections, and regulatory requirements across assigned communities., • Lead efforts to maintain documentation and address corrective actions from code enforcement or third-party inspections., • Serve as a key responder during emergencies such as fires, floods, or major system failures; assist with coordination of restoration and communication with internal stakeholders., • Support safety training initiatives and lead safety culture through policy enforcement, audits, and best practice sharing., • Ensuring in the successful execution of all company operations policies and procedures. You might be a great fit for this role if you have: • Proven understanding and knowledge of all aspects of maintenance including electrical systems, plumbing, HVAC, appliances, construction, and carpentry., • Ability to lead and develop Service Teams of various levels of skill and experience., • Strong analytical skills with proven track record of problem-solving ability and resourcefulness, • Experience in creating and directing maintenance, facilities, capital expenditures and/or construction budgets., • Strong verbal and written communication skills, • Demonstrate excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment., • Proficient in Microsoft Excel and office suite., • Knowledge of OSHA regulations, • Valid state-issued driver's license with safe driving record