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This is a fully remote role for candidates who are based outside of the New York Metropolitan area. For those located in the area, we encourage you to consider our hybrid work arrangement (1-2 days a week in our NYC office). That said, we value flexibility and if you have a different preference, please do not let that deter you from applying – let’s talk about it! Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of any employment-based visas at this time. (e.g., H-1B, TN, visa transfer, green card sponsorship, etc.) Energy storage is the key to unlocking a future where our world is powered by renewable resources. At Convergent Energy and Power, our mission is to make the electrical grid cleaner, more reliable, and less expensive by leveraging state-of-the-art energy storage and distributed generation technologies. The Senior Engineer I, Interconnection drive project success and optimize resources across diverse markets and utilities by leading the utility interconnection process for both Front-Of-the-Meter (FTM) and Behind-The-Meter (BTM) projects across various Regional Transmission Organizations (RTOs). This role involves evaluating transmission and distribution tariffs, costs, and timelines, while managing interconnection efforts with utilities and Independent System Operators (ISOs). This role oversees consultants, ensuring compliance with utility requirements and improving internal design standards. This is an individual contributor role and therefore does not have any direct reports but will exercise informal mentorship and guidance to junior level staff. What You’ll Do Interconnection Strategy and Analysis (30%) o Understand interconnection process, timelines, and cost structures for key utilities and ISO's and communicate requirements with the Development and Engineering teams. o Identify optimal interconnection strategies based on pre-application reports, system impact study reports and grid/hosting capacity to develop the best interconnection plan. o Lead data analyses to forecast future system conditions for optimal siting, IA, PPA, financing, and M&A processes. o Evaluate interconnection system cost upgrades and work with all stakeholders on necessary adjustment of the project development schedule. o Develop interconnection strategies that directly align with the company's long-term financial and operational goals. o Occasionally support interconnection applications by preparing 10% single-line drawings, building transient stability models, and performing project feasibility analyses for submittals. Project and Portfolio Management (25%) o Manage and track the project portfolio of interconnection related studies, applications, and follow-up requirements. o Coordinate the completion of all interconnection applications with internal stakeholders, external consultants, utilities, and other external stakeholders as applicable o Work with the Sales and Land Acquisition teams to identify site selection issues by reviewing interconnection queues and providing feedback. o Research and provide interconnection process overview and timelines related to various markets for bid proposals. Stakeholder Collaboration and Leadership (20%) o Serve as the primary point of contact and the technical lead with ISOs, RTOs, TSPs, third party consultants, and utilities for all interconnection activities o Lead the technical information exchange between the Sales, Pre-Construction, and Engineering teams to ensure timely processing of interconnection applications and devise optimal strategies. o Communicate on a regular basis with manager and team members, including in person meetings at the NYC headquarters as needed to foster strong collaboration amongst team. Technical Review and Guidance (15%) o Perform peer-review of engineering designs and technical data in preparation of interconnection application packages and Pre-Construction design sets (10%, 30%, and 50%) o Lead the review, analysis, and interpretation of interconnection results, and provide technical insights and guidance. o Act as interconnection SME during in supporting project financing and project hand-offs to the Project Execution team. Consultant and Agreement Management (10%) o Identify, contract, and manage consultants as necessary to support the interconnection process including injection analysis, technical design, models, and other application deliverables in addition to engineering review of utility schedules and cost estimates. o Support negotiations of technical terms & conditions of interconnection agreements and subcontractor MSA’s and work orders. Required Qualifications o Bachelor’s degree. o Minimum 6+ years’ experience with transmission and distribution planning, managing the interconnection of renewable energy power facilities, with experience in the PJM, NYISO and ISO-NE markets. o Previous experience in a role that directly impacted on the success of projects across diverse markets and utilities, influencing long-term company strategy. o Proficient understanding of AC/DC fundamentals and three-phase Power systems. o Advanced working knowledge of Power flow modeling and analysis. o Foundational knowledge of RTO and utility tariffs, business practices, protocols, procedures, and guidelines. o Expert knowledge and understanding of U.S. power markets, with a focus on solar and battery energy storage distributed and transmission interconnections. o Advanced knowledge of storage and solar project development, utilities, interconnection, permitting, and contracting. o Proficient in identifying and resolving complex problems both independently and collaboratively, delivering comprehensive solutions that meet the needs of all stakeholders. Proficient in independently analyzing and interpreting complex interconnection study results and proactively resolving technical, financial, and strategic challenges. o Proven experience of mentoring junior engineers and fostering cross-functional collaboration between internal and external stakeholders. o As applicable, this role may involve physical activity, including but not limited to standing, walking, or lifting up to 50 lbs. o Alignment with Convergent’s mission and values: Continuous Improvement, Diversity Equity and Inclusion, Ethical Governance, Safety, Sustainability and a strong interest in the Clean Energy Transition. o 20% travel expected, primarily for team events, project sites, and company-wide meetings. Travel to remote sites may be required, which could involve driving or air travel. Preferred Qualifications o Degree specialized in Electrical Engineering. o PE is preferred. o Experience working for both utility(s) and developer(s) is preferred. o Experience with power system software packages such as PSCAD, SKM, AutoCAD, PSS/e, TARA, Aspen One-Liner is preferred. o Experience in modeling Battery Energy Storage System for transient stability analysis using PSCAD and feasibility analysis using SKM software is plus o In-depth understanding of the protection principles and practices for transmission lines, distribution feeders, and major substation equipment. o Experience or training in Lean and/or Six Sigma concepts preferred. We're dedicated to fostering a welcoming and inclusive culture that prioritizes the safety and well-being of all our clean energy professionals. We embrace and learn from our diverse backgrounds, encouraging open dialogue and growth. Through resources like our active Employee Resource Groups, DEI Working Group, and comprehensive training and workshops, we're continuing to build a supportive community that celebrates the convergence of our identities. Our priority is to ensure that every team member feels valued and supported to have a healthy balance between work life and personal life. We believe a full life outside of the office makes for a happier, healthier team. We support that by offering robust benefits such as but not limited to, the following: • Medical, Dental, and Vision insurance, • Vacation, Sick, and Volunteer days, • 401K with an employer safe harbor match, • Special Vendor Discounts on programs for:, • Identity theft and fraud prevention Base Salary Range: $135,000 - 150,000; Salary Commensurate with Qualifications and Experience. We encourage people from minority or marginalized groups to apply. If you don’t meet 100% of the above qualifications, but see yourself contributing, please submit an application. Convergent is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, height, weight, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements in the country where we operate. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Location: Remote (U.S.-based, U.S. Citizens Only) Type: Full-Time GovWorx is a mission-driven technology company dedicated to supporting public safety agencies—including 911 Emergency Communications Centers, law enforcement, and fire/EMS departments—through responsible AI solutions. Our platforms, such as CommsCoach, BluAssist, and MedAssist, leverage operational data to enhance training, quality assurance, and performance evaluation, aiming to improve staffing, morale, and efficiency across public safety sectors. As a Software Engineer at GovWorx, you will be contributing on a team through the design, planning, and implementation phases of our Software Development Lifecycle. This includes participating in software design and architecture for the team’s projects, directly contributing to the development work, and providing peer review and guidance for the other engineers on the team. You will be expected to be self-driven and adhere to our quality, security, and architecture standards. Note: This role is open exclusively to U.S. citizens due to the sensitive nature of the data and regulatory compliance requirements. * Software Design & Architecture: * Produce clear architectural diagrams, documentation, and implementation plans. * Follow company architectural guidelines and industry best practices whether developing software for distribution as Software as a Service or on-premises. * Software Development: * Ability to write code across the entire stack; front-end, backend, and database. * Ability to write meaningful automated tests including Unit Tests, integration tests, and functional automation (e.g. Selenium, Playwright, etc). * Collaboration and Support: * Work closely with cross-functional teams, including engineering and customer success. * U.S. Citizenship required. * Bachelor’s degree in Information Technology, Computer Science, or a related field. * Minimum of 5 years of experience as an individual contributor working in software development, preferably within SaaS or technology-driven organizations. * Expertise in .NET and/or Java (Spring Boot experience a major plus). * Experience with React, Angular, or other modern javascript frameworks. * Experience writing and documenting public & private APIs. * Experience with Amazon Web Services and Infrastructure as Code. * Experience with Relational Databases such as MySQL, Postgres, etc. * Alternative datastores such as OpenSearch, Redshift, etc. are a major plus. * Strong understanding of web development frameworks and architectures. * Excellent problem-solving skills and the ability to work independently in a remote environment. * Strong communication and interpersonal skills, with the ability to collaborate effectively across teams. * Experience with CJIS compliance is highly preferred. * Background in public safety, emergency communications, or related fields. * Familiarity with AI-driven platforms and their security considerations. At GovWorx, you'll be part of a team committed to making a meaningful impact on public safety through innovative technology solutions. We offer a collaborative, remote-friendly work environment where your contributions will directly influence the safety and efficiency of first responders nationwide. If you're interested in this opportunity or know someone who would be a great fit, please reach out to us. We're excited to find a dedicated professional to lead our IT and security initiatives as we continue to grow and support our public safety partners.

At Chromatic, our mission is to improve the UX of the internet and safeguard the world's pixels. We're building tools that make it impossible to ship broken pixels. Thousands of front-end teams—including BBC, Shopify, and Adobe—use Storybook and Chromatic to map every state of their applications and ensure each one is tested and approved before reaching the billions of people who interact with them daily. We're seeking an engineering manager to be responsible for a full-stack feature team building customer-facing capabilities for our platform. Thousands of developers and stakeholders use this application to interact with our UI Tests, UI Review workflows, and other features—all to ensure their front-ends are regression-free. These powerful customer-facing workflows are built with React (Next.js), GraphQL, Emotion, and TypeScript. Over the past year, highlights from our team's work include: * Launched accessibility regression testing to help customers continuously improve the accessibility of their front-ends. * Shipped a new Dashboard that provides a project-wide, component-level view of accessibility issues. * Built workflows for handling inconsistent UI rendering in UI tests. * Implemented new enterprise account management features. * Improved the performance and accessibility of the Chromatic front-end. We're at a significant moment in our company's history. We're running a successful business at tremendous scale, and your work will immediately impact customers worldwide. We need your expertise to evolve our product and architecture. Shipping with momentum matters, but we also make space to think ideas through carefully and ship the right things. Our diverse team is full of passionate, curious people who can learn, grow, and feel supported in taking on new challenges. We dive into complex problems and create simple, high-quality, delightful solutions. If you're energized by the idea of building systems that prevent bugs from reaching millions of users daily, this is the perfect job for you. This is a fully remote position on a cross-functional team for individuals based in the mainland US or Canada. * Lead a team of 6-10 engineers and consistently deliver projects that align with our business objectives. * Collaborate with the rest of the engineering management team to continually evolve our culture and processes. * Work cross-functionally at Chromatic to ensure feature continuity between Chromatic and Storybook and ship work that delights developers. * Collaborate with the Product team, your peer managers, and other stakeholders to prioritize upcoming projects. * Take responsibility for successful execution of projects in your domain. * Meet regularly with your team to manage tasks and help remove blockers. * Mentor and support the growth of our engineering team. * Establish onboarding procedures for new hires to the team (or other staff beginning to contribute to Storybook), and help grow the team through hiring as needed. * 3+ years of professional experience as a manager of a software engineering team. * Clear written and verbal communicator who can share thoughts and ideas productively in our distributed, asynchronous environment. * Excellent interpersonal skills with the intuition and empathy to effectively lead a team of folks across time zones and physical locations (the team you’ll be leading is primarily based in North America, but our teams are distributed globally). * Strong opinions, weakly held—someone who pushes back on ideas to drive better outcomes, handles critique without defensiveness, and demonstrates a growth mindset. * Focused executor who stays accountable to commitments, contains distractions, and ensures the team delivers consistent progress even when things don't go as planned. * Genuinely invested in developer experience, whether you've shipped tools for developers or spent years deeply understanding front-end teams' pain points. * Have 5+ years of professional experience as an engineer in web development. * Have managed an engineering team in the developer tooling space. * Have experience with Storybook or Chromatic. * Have worked effectively in a distributed, remote-first team environment. * Have followed a non-traditional path into software and bring insight from experiences beyond engineering. We understand that even the best candidates might not meet all the above qualifications on day one. That's okay. If you’re excited about Chromatic’s mission and want to grow your skills, we’d love to hear from you. Salary Range: US$185K - US$207K + equity. Learn more about our compensation philosophy ___. For a list of our other benefits & a peek into life at Chromatic, visit our careers ___.

Standard Bot’s mission is to significantly lower the barrier to entry to real-world automation, bringing the power of bits to the world of atoms and unlocking productivity for entire new industries and users. Our user-facing applications and APIs directly empower individuals and developers to jump directly into solving their challenges without the need for a background in robotics or automation. A relentless focus on simplicity and ease of use brings this revolutionary potential to new users and industries. We are looking for an exceptional Staff Software Engineer to serve as a technical force multiplier across the organization. This role focuses on tackling the most ambiguous, complex, and high-leverage engineering challenges that span multiple teams and domains. Your impact will be measured not just by the code you write, but by your ability to define the future state of our systems, drive massive, cross-cutting projects to completion, and significantly elevate the technical capabilities and standards of the entire engineering department. * Define the Future: Own the long-term technical vision and strategy for major components of our platform, anticipating future scale, security, and product needs a year or more out. * Decouple and Scale: Design and champion new system architectures that focus on clear, stable interfaces and domain decoupling to accelerate the velocity of multiple feature teams. * Standard Setter: Establish and improve engineering excellence standards, including best practices for code quality, documentation, and the non-functional requirements (performance, reliability) that systems must meet. * Drive Multi-Team Programs: Proactively identify, define, and lead complex, ambiguous, and high-risk technical programs (e.g., major platform refactors, organizational-level reliability efforts) that require coordination across 2-3 engineering teams. * Pragmatic Trade-Offs: Cut through organizational and technical complexity, making clear, pragmatic technical trade-offs that balance long-term vision with timely delivery against business goals. * Hands-on Delivery: Deliver technically deep, cross-cutting software solutions, primarily focusing on back-end systems but maintaining the necessary full-stack perspective to drive end-to-end integration. * Systemic Reliability: Drive deep-dive root cause analyses (RCA) for critical, cross-domain production issues, transforming immediate crises into concrete, prioritized engineering work that prevents recurrence across the fleet. * Technical Multiplier: Mentor and coach Senior and Mid-Level engineers across the organization, significantly contributing to their technical growth and thereby increasing the overall efficiency and quality of the engineering department. * Influence & Accountability: Reliably improve and hold others accountable for a higher quality standard (e.g., reliability, performance, security) across the entire software team. We are looking for a highly self-driven, resourceful, and technically deep engineer who can operate with complete independence across domains. * Experience: 8+ years of professional software engineering experience, including a proven track record of successfully leading large-scale, complex projects that span multiple engineering teams. At least 1 year of experience as a staff engineer in a large software organization. * System Design: Deep expertise in architecting, developing, and operating distributed, highly-reliable, and scalable systems. * Cross-Functional Influence: Proven ability to influence technical direction without direct authority and successfully partner with product management, hardware engineering, and executive leadership. * Clarity of Communication: Exceptional written and verbal communication skills, capable of synthesizing complex technical risks and strategies for non-technical leadership. * Proactive Simplicity: A relentless drive to reduce complexity, improve operational simplicity, and proactively identify organizational-level technical risks and address them before they become crises. * Tech Stack Expertise: Fluency in our core stack is preferred (React, Typescript, Node.js, Python, C++, Kubernetes). This role is hybrid with 3 days/week onsite in our NYC office, centrally located near Grand Central Station. * Direct Access to Robotics: Work alongside our physical products with dedicated demo and testing cells, allowing you to validate your work on real robots daily. * Collaborative & Modern Space: Enjoy open collaborative spaces for team problem-solving and focus zones for deep work. * Customizable Workstations: We provide ergonomic and customizable setups to ensure a comfortable and productive work environment. * Amenities: Daily catered lunch, fully stocked kitchens with snacks and beverages, and regular team events. The salary range for this role is $210,000 to $300,000, depending on experience. Base salary is just one part of the overall compensation at Standard Bots. All Full-Time Employees are eligible for Employee Stock Options. We also offer a package of benefits including paid time off, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees.

We’re a startup with big ambitions: to make estate planning modern, visual, and intelligent. ___ is the first AI-powered estate advisory platform, built by advisors, planners, and attorneys to transform how wealth is transferred across generations. Our technology unifies scenario modeling, client visualization, and document creation into one seamless, digital experience. Our team brings together diverse subject matter expertise across estate planning, wealth management, and scaling SaaS startups. We’re distributed across the U.S., with a mix of fully remote and hybrid roles, and we embrace flexibility while staying closely connected. At Vanilla, you’ll join curious builders and problem-solvers who thrive on speed, autonomy, and impact. Here, you won’t just join a company, you’ll help create it. If you’re excited to tackle hard problems, move quickly, and see your work shape both an industry and a growing startup, we’d love to meet you. This role is a remote position, you must be based out of one of the following states: Arizona,California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Maine, Massachusetts, Minnesota, New Jersey, New York, Ohio, Pennsylvania, Texas, Utah or Washington We're looking for a deeply experienced Senior Frontend Engineer to raise the bar for frontend architecture and quality in our AI team, align it with the broader application best practices, and help promote frontend excellence across teams. This is not a feature factory role. This is a high ownership, cross team leadership role. * Own frontend architecture and quality for all AI features. * Align AI frontend implementation with wider application standards, including shared components, service API patterns, and design system usage. * Partner with organization frontend leaders to learn, internalize, and propagate best practices across teams. * Contribute to and evolve our shared design system and atomic component architecture. * Drive consistency across shared components, service APIs, and UI patterns. * Lead large, complex frontend initiatives end to end. * Work closely with Product and Design to translate ambiguous ideas into scalable, high quality UI systems. * Provide strong technical direction and mentorship to frontend contributors. * Establish frontend observability and tracking standards, including analytics and instrumentation. * Ensure performance, accessibility, and maintainability across the UI surface area. * Collaborate with backend and ML engineers to integrate AI powered experiences into a production grade frontend. Senior Level Frontend Depth * 5+ years of frontend engineering experience. * Deep expertise in React and TypeScript. * Strong understanding of atomic design principles and scalable component architecture. * Proven experience contributing to or leading a design system. * Experience maintaining frontend quality across multiple teams or product surfaces. * Experience with GraphQL and/or RESTful APIs. Technical Leadership * Communicates blockers and concerns early, with clear reasoning and a focus on business impact. * Able to advocate for quality and architectural direction with concrete examples and data. * Experience mentoring engineers and raising frontend standards. * Experience using AI tools to assist in development and design. Product & Quality Mindset * Experience implementing analytics and tracking. * Familiarity with tools like Datadog or similar observability platforms. * Preferred experience running or implementing A/B tests and using experimentation to inform product decisions. * Strong collaboration history with product designers using Figma and wireframes. * Comfortable resolving design inconsistencies proactively, not passively. Cross Functional Strength * Experience working across teams and bringing alignment to shared patterns. * Able to embed temporarily with another engineering group to internalize best practices and bring them back. * Experience integrating AI or ML driven features into production UIs. * Familiarity with GraphQL and service oriented frontend architecture. * Experience working in fast growing startup environments. * Experience with Rails or Python is a plus. * VAI is at an inflection point. We need a frontend leader who can elevate quality, align with application frontend standards, and confidently deliver large scale UI projects. * This role will directly influence how AI powered features are experienced by advisors and ensure frontend excellence across the platform. The salary range for this role is $130,000 to $160,000 Our compensation packages also include a performance based bonus and equity. Compensation is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Candidates must be legally authorized to work in the United States without the need for sponsorship now or in the future. Vanilla is unable to provide visa sponsorship at this time. * Flexible paid time off policy and 10 company-wide paid holidays * Parental leave, 4 weeks for all full-time employees and up to 12 weeks for birthing parents * Medical, dental, and vision benefits coverage for employees and their families * 401K eligibility after one month of employment * Free estate planning documents * Budget for learning & development and home office setup * Paid parking or transit for hybrid and in office employees Vanilla Technologies Inc. (dba "Vanilla") provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Vanilla participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

At Wayve we're committed to creating a diverse, fair and respectful culture that is inclusive of everyone based on their unique skills and perspectives, and regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, veteran status, pregnancy or related condition (including breastfeeding) or any other basis as protected by applicable law. Founded in 2017, Wayve is the leading developer of Embodied AI technology. Our advanced AI software and foundation models enable vehicles to perceive, understand, and navigate any complex environment, enhancing the usability and safety of automated driving systems. Our vision is to create autonomy that propels the world forward. Our intelligent, mapless, and hardware-agnostic AI products are designed for automakers, accelerating the transition from assisted to automated driving. In our fast-paced environment big problems ignite us—we embrace uncertainty, leaning into complex challenges to unlock groundbreaking solutions. We aim high and stay humble in our pursuit of excellence, constantly learning and evolving as we pave the way for a smarter, safer future. At Wayve, your contributions matter. We value diversity, embrace new perspectives, and foster an inclusive work environment; we back each other to deliver impact. Make Wayve the experience that defines your career! As the Engineering Manager of Collision Avoidance, you will lead a development team focused on preventing and mitigating safety-critical collision scenarios. This team develops models that tackle fundamental questions about how we can guarantee the high bar of safety for end-to-end systems, and enable configurability, interpretability, and validation at scale. These models play a significant role in enabling L2+, L3, and beyond, requiring innovation in both algorithms and validation strategies. We are looking for a system-oriented leader with cross-functional experience that is able to bring the worlds of machine learning, controls, and safety together. Key responsibilities: • Help define and drive the Collision Avoidance roadmap, lead technical discussions and guide direction where needed., • Build a resilient team which prioritises effectively, anticipates the needs of the business, and maintains a culture of impact., • Understand Wayve’s end-to-end approach and how it maps to AV 1.0, drawing parallels in our development story and highlighting key advantages. This may include external engagements where necessary., • Dive into data analytics, constructing evaluation suites, and get in-vehicle experiences from time to time to ground your understanding of the system., • Drive cross-functional initiatives through effective communication, working through organisational boundaries when necessary to deliver on company goals and priorities. In order to set you up for success as an Engineering Manager at Wayve, we’re looking for the following skills and experience. Essential • Proven track record of managing engineering teams., • Solid understanding of machine learning fundamentals., • Experience with roadmap planning, stakeholder management, requirements gathering and alignment with peers towards milestones and deliverables., • Track record of promoting software engineering best practices and excellence within the team., • Demonstrated ability to manage software engineers and grow their careers., • Good foundational coding knowledge and experience. Desirable • Experience with planning, control, and systems integration for autonomous vehicles., • Experience with performance evaluation of embodied AI systems., • Development experience in C++., • Experience with generative AI and simulation platforms., • Experience developing ML systems., • Knowledge of automotive safety regulations and their development processes. This is a full-time role based in our office in Sunnyvale. At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home. We operate core working hours so you can determine the schedule that works best for you and your team. We understand that everyone has a unique set of skills and experiences and that not everyone will meet all of the requirements listed above. If you’re passionate about self-driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply. For more information visit ___ To learn more about what drives us, visit ___ DISCLAIMER: We will not ask about marriage or pregnancy, care responsibilities or disabilities in any of our job adverts or interviews. However, we do look to capture information about care responsibilities, and disabilities among other diversity information as part of an optional DEI Monitoring form to help us identify areas of improvement in our hiring process and ensure that the process is inclusive and non-discriminatory.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: We are hiring a Customer Success Engineer to support our Gig vertical, working directly with high-growth platforms that rely on real-time, API-driven background screening and identity workflows to onboard and manage their workforce. This role is designed for someone with strong engineering fundamentals and a teacher mindset. Someone who enjoys translating complex technical concepts into clear, actionable guidance for customers. Customer Success Engineers serve as the primary technical resource for our gig customers and prospects. You will work closely with customer engineering teams to guide API integrations, help them design scalable workflows, and ensure they are able to move from evaluation to production efficiently and confidently. Many of our gig customers operate in fast-paced environments with unique onboarding and compliance needs, and this role plays a critical part in enabling those workflows through our platform. Prior experience working with gig or marketplace platforms is helpful but not required. We are equally excited about candidates who bring strong API experience, curiosity, and a willingness to learn new business models While the role is 100% remote, individual must be located in the United States. This Is The Job For You If You: • Are cool-headed problem solver who enjoys working at the intersection of technology and customer outcomes., • Are comfortable engaging directly with customer engineers and technical stakeholders, explaining concepts clearly and adapting your approach based on audience and use case., • Can take abstract requirements and translate them into practical, scalable API-based solutions., • Thrive in environments with ambiguity and evolving requirements and proactively ask questions to drive clarity., • Enjoy collaborating closely with engineers, product managers, client success partners, sales teams, and customer technical teams., • Are interested in supporting modern, API-first platforms, including those operating in high-volume or on-demand workforce environments, even if you have not worked in the gig economy before. Responsibilities: • Act as a subject matter expert on First Advantage’s API capabilities, with a focus on supporting gig and high-volume onboarding use cases., • Work directly with prospects and customers to understand their technical requirements and guide them through API integration design and best practices., • Deliver technical demonstrations and walkthroughs for new and existing customers, clearly explaining how our APIs can be used to support their workflows., • Partner with internal teams to capture customer feedback, document integration challenges, and influence improvements to API functionality and developer experience., • 4+ years in software engineering or similar role; API experience required skill, • Strong familiarity with RESTful APIs., • Backend experience with Postman, Java, Node.js, Python, • Strength writing production-ready, scalable code, • Technical support experience strongly preferred., • Ability to translate technical concepts into business concepts and vice-versa; strong communication skills., • Develop tools, processes and best practices to ensure customers are realizing the best possible value from the API solution and the platform., • Strong project management skills and experience working in an agile development environment. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel, • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays The salary range for this position is approximately $130,000-$140,000 annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are seeking a Principal Product Manager, Agentic QM to lead the future of AI-driven quality management at Five9. In this pivotal role, you will shape the strategy and execution of groundbreaking agentic AI solutions that transform how contact centers evaluate, optimize, and elevate customer interactions at scale. As a principal-level product leader, you will drive innovation at the intersection of artificial intelligence and quality management, building autonomous AI agents that don't just analyze interactions but continuously learn, adapt, and recommend improvements. You'll position Five9 as the undisputed leader in intelligent quality management, delivering products that fundamentally change how organizations approach quality assurance. We're looking for a visionary product leader who combines deep technical expertise with exceptional strategic thinking and stakeholder influence. The ideal candidate brings a proven track record in AI/ML product management, demonstrated expertise in agentic AI architectures, and a passion for solving complex problems through autonomous intelligent systems. You should be equally comfortable discussing LLMs, RAG architectures, and multi-agent systems with engineers as you are presenting strategic roadmaps to executive leadership. This position is based in the US. You will lead and collaborate with a global team spanning the United States, Portugal, and India. What You'll Do Strategic Leadership • Define and drive the end-to-end product vision and strategy for Five9's agentic quality management platform, aligning with company objectives and market opportunities, • Own the product roadmap, balancing innovation with customer needs, competitive positioning, and technical feasibility, • Serve as the internal and external thought leader on agentic AI applications in contact center quality management, representing Five9 at industry events and with key customers, • Conduct deep competitive and market analysis, identifying emerging trends in automated quality management, agentic AI, and contact center technologies Product Development & Execution • Lead cross-functional teams across engineering, design, data science, and GTM to translate strategy into innovative AI agent capabilities, • Design and oversee the development of autonomous AI agents that perform sophisticated quality management tasks: interaction evaluation, pattern recognition, root cause analysis, coaching recommendations, and continuous improvement, • Define detailed product requirements for complex agentic systems, including agent planning, tool use, decision-making logic, and learning mechanisms, • Drive forward deployment engagements with enterprise customers, working hands-on to optimize AI agent performance and ensure successful adoption, • Balance high-level strategic thinking with tactical execution, diving deep into technical details when needed Go-to-Market & Business Impact • Develop compelling product positioning, packaging, and pricing strategies that highlight Five9's differentiated agentic QM capabilities, • Partner closely with customers, ISVs, system integrators, and partners to gather insights, validate solutions, and drive measurable business outcomes, • Lead beta programs and customer pilots, managing feedback loops and iterating rapidly based on real-world usage, • Build business cases and ROI models that demonstrate the value of agentic quality management solutions Team Development & Leadership • Mentor product managers and associate product managers, elevating the team's capabilities in AI/ML and quality management, • Champion best practices in AI product development across the organization, including responsible AI principles, evaluation frameworks, and user-centered design, • Foster a culture of innovation, experimentation, and continuous learning within the product organization What You Bring Required Qualifications • Bachelor's degree in Computer Science, Engineering, or related technical field; MBA or advanced degree is a strong plus, • 9+ years of experience in B2B SaaS product management, with significant focus on AI/ML-powered products, • Deep, hands-on understanding of AI technologies and their evolution: machine learning, natural language processing, Large Language Models, and agentic AI systems, • Proven track record of successfully launching and scaling AI/ML products from conception through growth, • Exceptional analytical and problem-solving skills, with demonstrated ability to make data-driven decisions in ambiguous situations, • Strong business acumen with experience in product positioning, pricing, and go-to-market strategy, • Outstanding communication skills, able to influence senior stakeholders and translate complex technical concepts for diverse audiences, • Experience leading through influence in matrixed, global organizations with distributed teams, • Track record of managing beta programs, running experiments (A/B testing), and leveraging customer feedback to drive product iterations Preferred Qualifications • Deep domain expertise in Automated Quality Management (AQM), contact center quality assurance, or workforce optimization technologies, • Hands-on experience designing and building agentic AI platforms, including autonomous agents with planning, reasoning, and learning capabilities, • Experience with forward deployment models, working directly with customers during implementation, onboarding, and optimization phases to drive adoption and value realization, • Strong understanding of contact center operations, quality frameworks (COPC, Six Sigma, Lean), and performance management best practices, • Technical proficiency with LLM applications, prompt engineering, RAG architectures, and agentic design patterns (ReAct, Chain-of-Thought, tool use, multi-agent orchestration), • Knowledge of AI evaluation methodologies: quality scoring, hallucination detection, bias assessment, performance monitoring, and continuous improvement, • Experience with AI agent orchestration frameworks and platforms, • Background working in fast-paced, high-growth SaaS companies serving enterprise customers, • Previous experience managing products in global, distributed teams across multiple time zones Why Five9 Join Five9 at a transformative moment as we pioneer the next generation of AI-powered contact center solutions. You'll have the opportunity to work on cutting-edge agentic AI technology, shape products used by thousands of contact centers worldwide, and make a meaningful impact on how organizations deliver exceptional customer experiences. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching., • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents., • Generous employee stock purchase plan., • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $135,300—$398,200 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: ___. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Marqeta is hiring for a Group Product Manager – Fraud role to join the Risk, Fraud and Disputes Team. As a Senior Product Leader, you will own the entire Real Time Decisioning product suite and 3D Secure authentication solutions. You will be in charge of challenging the status quo and creating a revolutionary suite of fraud management and authentication products at Marqeta. You will strike the right balance between stopping fraud, enhancing security, and protecting legitimate transactions — all while minimizing customer friction. You will be an experienced AI leader with a deep understanding of AI, fraud product development, and modern authentication protocols. You will partner with a diverse set of teams including engineering, data scientists, risk operations, legal, GTM and marketing. We work ___. This role can be performed remotely in the United States, only in one of our Premium or National locations, which you can review ___. The Impact You’ll Have • Define and execute a clear, actionable strategy that aligns with the company's overall growth objectives, • Lead and inspire others with a compelling product vision and roadmap, driving alignment and seeking consensus among leadership, peers, and teams, • Deeply understand fraud, risk, and authentication ecosystems to identify the impact of initiatives or features across the platform. This includes understanding the competitive landscape, AI-based fraud tools, rules-based fraud engines, EMV 3DS specifications, issuer and merchant requirements, and strong customer authentication (SCA) requirements — particularly for regulatory compliance like PSD2 in Europe, • Develop AI-powered products and frictionless authentication solutions that directly address customer pain points, balance security with user experience, and drive business outcomes. Work cross-functionally to ensure optimal implementation and customer success, • Own the complete P&L for your suite of products and drive the adoption and optimization of Real Time Decisioning and 3D Secure solutions — balancing fraud prevention, authentication approval rates, customer experience metrics, regulatory compliance, and financial outcomes, • Collaborate across customer-facing and technical teams to collect inputs for prioritization of features, including value, effort, usability, and priority, • Create well-defined Product Requirement Documents focusing on customer and business value and defining metrics to quantify success, • Act as technical advisor to educate and evangelize features with customers via meetings, presentations, and other forums, • Collaborate with go-to-market partners to develop product collateral, presentations, trainings, and other tools to bring products to customers and prospects, • Leverage hands-on AI and prototyping skills to rapidly validate product concepts, build proof-of-concept models, and accelerate the path from idea to production, • Stay current on the latest AI/ML research, foundation models, and tooling — and proactively identify opportunities to embed AI capabilities across the Risk Decisioning and 3D Secure product suites Who You Are • 10+ years in product management roles designing and delivering fraud, risk, and/or authentication solutions that have delighted customers and driven business growth, • Proven track record of setting vision and strategy for a portfolio of products and translating it into a roadmap with rigorous end-to-end execution, • Experience recruiting and growing top talent and building high-performing teams, with strong EQ and leadership skills, • Passion for AI, demonstrated through hands-on building, prototyping, or side projects, and a habit of staying current on the latest research, models, and tools, • Fluency with modern prototyping tools (e.g., Cursor, Replit, Claude Code) and the ability to use them to rapidly explore and validate product ideas, • Strong written and verbal communication skills with a talent for precise articulation of customer problems for both technical and business audiences, • "Roll up your sleeves" mentality to make your products and team successful, seeking root causes, assigning ownership, and driving accountability to get things done Nice-To-Haves • Strong understanding of the payment industry ecosystem: card brand regulations, ISO 8583, EMV, and digital wallets, • Deep knowledge of 3D Secure protocols (especially EMV 3DS 2.x), card network authentication programs, and regulatory requirements like PSD2's Strong Customer Authentication (SCA) mandates, • Knowledge of biometric authentication methods, tokenization, and modern identity verification techniques, • Experience applying machine learning or AI models in production fraud or authentication systems Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: • National: A baseline tier that applies to most of the geographic territory of the United States., • Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA, • Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. Visit ___ or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: • National: $174,700 - $218,400, • Premium: $189,000 - $236,300 We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers • Multiple health insurance options, • Flexible time off – take what you need, • Retirement savings program with company contribution and after tax contributions, • Equity in a publicly-traded company and an Employee Stock Purchase Program, • Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave, • Free therapy sessions, financial and professional coaching, and legal advice, • Monthly stipend to support our remote work model, • Annual “development dollars” to support our people growth and development, • Through Flex First, the freedom to live and work wherever you and your family thrive

About Us: Positron.ai specializes in developing custom hardware systems to accelerate AI inference. These inference systems offer significant performance and efficiency gains over traditional GPU-based systems, delivering advantages in both performance per dollar and performance per watt. Positron exists to create the world's best AI inference systems. Senior Software Engineer – Machine Learning Systems & High-Performance LLM Inference We are seeking a Senior Software Engineer to contribute to the development of high-performance software that powers execution of open-source large language models (LLMs) on our custom appliance . This appliance leverages a combination of FPGAs and x86 CPUs to accelerate transformer-based models . The software stack is written primarily in modern C++ (C++17/20) and heavily relies on templates, SIMD optimizations, and efficient parallel computing techniques . Key Areas of Focus & Responsibilities Design and implement high-performance inference software for LLMs on custom hardware. Develop and optimize C++-based libraries that efficiently utilize SIMD instructions, threading, and memory hierarchy . Work closely with FPGA and systems engineers to ensure efficient data movement and computational offloading between x86 CPUs and FPGAs. Optimize model execution via low-level optimizations , including vectorization, cache efficiency, and hardware-aware scheduling. Contribute to performance profiling tools and methodologies to analyze execution bottlenecks at the instruction and data flow levels. Apply NUMA-aware memory management techniques to optimize memory access patterns for large-scale inference workloads. Implement ML system-level optimizations such as token streaming, KV cache optimizations, and efficient batching for transformer execution. Collaborate with ML researchers and software engineers to integrate model quantization techniques, sparsity optimizations, and mixed-precision execution . Ensure all code contributions include unit, performance, acceptance, and regression tests as part of a continuous integration-based development process . Required Skills & Experience 7+ years of professional experience in C++ software development, with a focus on performance-critical applications . Strong understanding of C++ templates and modern memory management . Hands-on experience with SIMD programming (AVX-512, SSE, or equivalent) and intrinsics-based vectorization . Experience in high-performance computing (HPC), numerical computing, or ML inference optimization . Experience with ML model execution optimizations , including efficient tensor computations and memory access patterns . Knowledge of multi-threading, NUMA architectures, and low-level CPU optimization . Proficiency with systems-level software development , profiling tools (perfetto, VTune, Valgrind), and benchmarking. Experience working with hardware accelerators (FPGAs, GPUs, or custom ASICs) and designing efficient software-hardware interfaces . Preferred Skills (Nice to Have) Familiarity with LLVM/Clang or GCC compiler optimizations . Experience in LLM quantization, sparsity optimizations, and mixed-precision computation . Knowledge of distributed inference techniques and networking optimizations . Understanding of graph partitioning and execution scheduling for large-scale ML models. Why Join Us? Work on a cutting-edge ML inference platform that redefines performance and efficiency for LLMs. Tackle challenging low-level performance engineering problems in AI and HPC. Collaborate with a team of hardware, software, and ML experts building an industry-first product. Opportunity to contribute to and shape the future of open-source AI inference software .

THE ROLE: We are looking for a motivated and results-oriented Product Manager to own two critical product domains: our marketing technology stack (email communications, attribution, promotional tools) and payments infrastructure (checkout optimization, payment processing, fee presentation). Reporting to the VP of Product, you'll partner closely with engineering to evolve these systems while navigating compliance requirements and enterprise client needs. This role demands a strong foundation in product management best practices, a keen understanding of user experience, and the ability to work effectively across teams to deliver exceptional value to users and achieve measurable business goals. • Required:, • Bachelor's degree in a technical, business, or design-related field., • 3-5 years of experience in product management, preferably within a fast-paced or scaling environment., • Demonstrated experience managing features through the entire product development lifecycle (ideation, development, launch, and iteration)., • Ability to engage effectively with engineering teams on technical trade-offs and complexity., • Strong passion for understanding and solving customer problems, with experience in user research and analysis. Proficiency in defining product metrics, analyzing data, and using insights to inform decisions., • Excellent verbal and written communication skills, with the ability to clearly articulate product concepts to technical and non-technical audiences., • Preferred:, • Experience with email platforms (SendGrid, Pardot/Salesforce Marketing Cloud Account Engagement, or similar) and marketing automation tools., • Familiarity with payment processing systems, checkout optimization, or payment gateway integrations (Braintree, Shift4, Stripe, Apple / Google pay etc) digital banking / payments experience highly desirable., • Familiarity with Tax and settlement systems (Avalara, Vertex, Tax Jar etc) highly desirable., • Understanding compliance considerations (PCI-DSS, FTC regulations, accessibility standards)., • Experience with attribution systems or marketing analytics (GA4, HEAP, Amplitude)., • Background in ticketing, live events, e-commerce, or marketplace platforms preferred., • Experience using AI to increase productivity in a variety of situations from requirements to design to dev and implementation., • KEY RESPONSIBILITIES:, • Product Feature Ownership: Own the definition, prioritization, and execution for features within the marketing technology and payments product areas., • Requirements and User Stories: Write clear, detailed, and prioritized product requirements and user stories, ensuring alignment with the product vision and customer needs., • Market and Customer Insights: Conduct focused market research, competitive analysis, and gather customer feedback to inform product iterations and identify opportunities for improvement., • Development Collaboration: Serve as the primary product contact for Engineering and Design teams, participating in daily scrums, clarifying requirements, and ensuring the product is built to specification., • UX/Design Partnership: Work closely with the Design/UX team to ensure features deliver an intuitive and superior user experience., • Go-To-Market Support: Collaborate with Product Marketing and Sales on feature readiness, internal training, and developing launch materials., • Performance Analysis: Track and analyze key feature metrics (KPIs), using data to drive continuous optimization and identify areas for iteration post-launch., • Compliance Awareness: Partner with legal and engineering to ensure payment flows and marketing communications meet regulatory requirements (FTC, PCI-DSS, CAN-SPAM)., • Stakeholder Communication: Manage communication with cross-functional stakeholders regarding feature status, trade-offs, and expected delivery timelines., • Other Duties: Perform other duties, as assigned., • Exempt, Base salary of $100,000 per year., • Remote work environment, • Comprehensive benefits package, including health, dental, vision insurance, and supplemental benefits options, • 401(k) retirement plan, • Flexible Paid Time Off, • Opportunities for professional growth and development within an innovative and forward-thinking organization$100 - $100 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: Remote - United States only. About the role: Ottimate is building the AI-native future of accounts payable. Our platform processes millions of invoices across hundreds of enterprise customers, powered by a suite of ML models and agentic workflows. As Director of AI Engineering, you will own the full AI and ML layer of our product — from invoice understanding and vendor intelligence to our conversational AP Copilot and the next generation of autonomous AP agents. This is a hands-on leadership role. You will spend at least half your time writing code, architecting systems, and driving technical decisions alongside your team. You will also set the AI roadmap, partner cross-functionally with Product, Data, and Platform Engineering, and manage a distributed team of 8–10 engineers across Data and ML. We are looking for a senior technical manager or director — ideally someone who has thrived at a smaller company and is ready for a career step up into broader ownership. If you are energized by shipping real AI products, working with noisy real-world financial data, and building the systems that will define how enterprises automate AP, this role is for you. Responsibilities Technical Leadership • Architect and ship production AI/ML systems — you write code, not just review it, • Own the AI roadmap end-to-end: prioritization, trade-offs, delivery, • Set technical standards for model quality, evals, observability, and reliability, • Drive adoption of agentic coding tools to multiply team velocity, • Claude Code, Cursor, Copilot, or equivalent — measure and improve PR throughput, • Manage a distributed team of 8–10 engineers across Data and ML disciplines, • Hire, develop, and retain engineers at all levels; build a high-trust remote culture, • Partner with Product on roadmap sequencing and scope trade-offs, • Work directly with customer-facing teams to close feedback loops on model quality, • Own model performance metrics and drive continuous improvement pipelines, • Build and maintain evals frameworks — regression suites, human review, A/B testing, • Oversee training data collection, curation, and labeling operations, • Manage the full ML lifecycle: experimentation, deployment, monitoring, iteration, • Define and enforce quality bars for agentic workflows entering production Applied AI & Agentic Systems • Production agentic pipelines using frontier models, • Anthropic SDK · OpenAI SDK · tool use, function calling, multi-agent orchestration, • Reliable agent loop design — planning, memory, tool execution, error recovery, • RAG pipeline design — chunking, embedding models, retrieval tuning, reranking, • Evals frameworks built from scratch — correctness, regression, semantic similarity, • Fine-tuning frontier or open-source models for domain-specific tasks, • LoRA, QLoRA, instruction tuning — not just off-the-shelf API calls, • Training data collection, curation, cleaning, and labeling at scale, • LLM inference and serving optimization, • vLLM, TGI, or equivalent, • Hands-on Python — comfortable writing, reviewing, and shipping production code, • PostgreSQL — schema design, query optimization, indexing strategies, • Distributed systems — async workers, queues, retries, state machines, • Celery or similar async task frameworks is a bonus, • Public-facing API design — REST, versioning, developer experience, • MCP server development — tool-accessible APIs for AI agent integration, • Engineering Manager ready for director-level ownership, • Has led technical teams at a startup or growth-stage company — knows how to move fast, • Hands-on contributor who has also managed small high performance teams., • Finance and/or AP domain — invoice workflows, GL coding, vendor management, • Hospitality — high-volume, multi-location AP operations, • Noisy, unstructured text data — OCR outputs, inconsistent supplier formats, entity resolution at scale ★ Industry experience above is a bonus Exceptional AI engineering skills are the primary bar. We will teach the domain. We care deeply about making Ottimate an incredible place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a generous level of support whilst inspiring them to do their best work. The specific benefits/perks we offer are continually evolving, but currently include: • Compensation: 200,000-225,000 + 15% Annual Bonus, • Competitive salary based on skills & experience., • Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family., • Employer sponsored 401(k) with company match., • Paid Time Off (and the encouragement to use it)., • Annual company retreats., • Promote from within philosophy. Beyond the tangible benefits though: • You will be part of a growing team, at a pinnacle moment of scale for the business, and experience the excitement of working in a startup where each action makes a huge difference., • You will have the agency to solve difficult problems creatively, the freedom to explore work that inspires you, and infrastructure to ensure you're constantly challenged and developing., • You will work with sharp, passionate teammates solving some of the most unique challenges and positioning our product as a premier finance automation solution., • Our commitment to empowering a diverse and inclusive workforce, celebrating differences, and creating a safe space for our employees to bring their whole selves to work is second to note., • We are transforming entire industries using innovative technology including Artificial Intelligence, Payment Tech, and Neural Networks., • Our leaders lead with a people-first approach; inspiring excellence, nurturing ideas, and finding creative ways to eliminate obstacles for cultivating growth., • We truly love what we do and who we do it with - and we think you will too! Ottimate is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.

We're creating a new AI operating system that has the potential to change the way companies operate. Our mission at Dust is to transform how work gets done by letting any team and employee shape the exact agents they need to accelerate their work. With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We already are a core part of their jobs. We're at an exciting stage of our journey and growing fast. We're serving ___ like Cursor, Clay, Whatnot, and Persona, and aim to 5x our growth by the end of 2026. Dust is a ___ with an experienced and determined team of optimists (coming from companies like Stripe and OpenAI) that likes to focus on users, getting great things done by shipping fast, and doesn’t take itself too seriously while doing so. Dust is seeking a Founding Partnerships Lead to build our partner ecosystem in the UK from scratch. This is a business development role at its core: your job is to identify, engage, and activate the partners who will become a meaningful source of pipeline and revenue for Dust in the UK market. We've proven the partner motion in France (€1.5M+ ARR in under a year, strong SI and reseller traction). Now we need someone to figure out what works in the UK, where the landscape, buyer expectations, and partner ecosystem are fundamentally different. This is a 0-to-1 role. There is no existing UK partner program, no playbook, no team. You'll be the first person on the ground, responsible for building relationships, closing early partnership agreements, and proving that partners can generate real pipeline for Dust. You'll work cross-functionally with Sales, Field Marketing, Growth, Community, the France Partnerships team, and the Executive Team to make this happen. All types of partnerships are in scope: resellers, system integrators, consultancies, agencies, tech alliances, affiliates, community partners, and anything else that drives results. We care about what works, not what fits a predefined category. This role has a path to leadership. As you prove out partner-market fit and demonstrate impact, there will be opportunity to build and lead a UK partnerships team. We're looking for someone who can start as a hands-on builder with the ambition to grow into a team leader. * Build Dust's UK partner ecosystem from zero. Identify, qualify, and recruit the partners best positioned to reach B2B SaaS and Fintech buyers in the UK, across any partner type * Drive partners to pipeline. This isn't about signing logos. Your success is measured by partners generating qualified opportunities, co-selling with Dust AEs, and closing deals. Own the full journey from first conversation to first partner-sourced deal * Develop and test partnership models that work for the UK market. Leverage what exists from France (program tiers, enablement, Wesype as distributor) but be willing to reinvent where the market demands it * Create activation playbooks that take partners from signed agreement to actively selling. Build the training, enablement, and co-selling infrastructure needed to make partners effective * Own UK partnership pipeline and revenue targets, with latitude to experiment with creative deal structures, incentive models, and go-to-market approaches * Work hand-in-hand with UK Sales (AEs and BDRs) to ensure partners are pipeline accelerators. Build deal routing, co-selling motions, and account mapping that the sales team actually uses * Collaborate with Field Marketing (Events, Content, Community) to build joint events, co-branded content, and community activations that serve both partner development and demand generation * Stay tightly connected with the France Partnerships team to share learnings, adapt proven playbooks, and maintain consistency where it matters * Partner with Growth Marketing to turn partner activity into scalable demand: co-hosted webinars, joint case studies, partner-led content, and event-driven pipeline * Coordinate with Product and Engineering on integration priorities, partner feedback, and joint solution development where relevant * 5+ years in partnerships, business development, or channel sales in B2B SaaS. Experience in fintech, developer tools, productivity platforms, or AI/ML is a strong plus * Proven 0-to-1 builder. You've built partner programs or BD motions from scratch, not just managed existing ones. You know what it takes to go from a blank page to real pipeline * Track record of driving revenue through partners. Specific examples where partnerships you built directly drove measurable pipeline, customer acquisition, or closed revenue * Experience working with B2B SaaS and/or Fintech ecosystems in the UK. You understand the landscape: who the key SIs, consultancies, agencies, and ecosystem players are * Cross-functional operating experience. You've worked effectively across Sales, Marketing, Product, and leadership teams in a fast-moving environment * Entrepreneurial and scrappy. You thrive in ambiguity, create structure from scratch, and move fast with limited resources. You're comfortable being a team of one before you're a team of many * Familiarity with the AI/ML landscape and enterprise AI deployment is strongly preferred * Business development instinct. You naturally think about how to turn a relationship into a pipeline source. You're not just a relationship manager; you're a dealmaker * Strategic thinker. You can zoom out to design a program with long-term vision while executing tactical partnerships today * Exceptional relationship builder. You build trust quickly with partners, internal stakeholders, and executives across cultures and time zones * Data-driven. You use metrics to prioritize, make decisions based on evidence, and can clearly report on impact * Strong communicator. Excellent written and verbal skills, comfortable presenting to executives, partners, and cross-functional teams * Existing network in the UK B2B SaaS and Fintech ecosystem (SIs, agencies, consultancies, VCs, community leaders) * Background in AI, developer-first, or API-first companies * Prior experience hiring or mentoring partnerships team members * Understanding of the competitive landscape * Competitive OTE compensation + significant equity package at a Sequoia-backed startup * Health benefits for you and your dependents * New MacBook Pro or Linux machine, monitor, keyboard, etc. * Opportunity to travel to Paris HQ regularly * Regular team events and off-sites We're prioritizing building our team with an in-person culture at our offices in Paris and San Francisco, because we value the magic that happens when talented people work closely together. We're not building yet another enterprise SaaS tool. We’re creating an AI OS that will fundamentally change how companies operate. We believe existing AI models are powerful enough to have a tremendous impact on the world (and will keep getting better). The key is building the infrastructure so they have the right context, and building the best interfaces for humans to interact with them. We have the unique opportunity to explore and shape the way humans interact with machines while building a product we use ourselves every day. If you're excited about crafting products that reinvent B2B software and want to join a team that combines the best of startup culture with the backing of top-tier investors, we'd love to talk. 👋 Even if you don't check every box in our requirements, we encourage you to apply. We value diverse perspectives and backgrounds, and we're more interested in your potential and passion than a perfect match to our checklist. * ___: a story about our mission * ___ - Latent Space podcast with our cofounder, Stanislas Polu (2024) * ___ - dotAI podcast with Stanislas Polu (2024)

ShopMy is a platform used to effortlessly integrate all aspects of creator marketing, from talent discovery to brand collaboration and monitoring. The world’s leading brands have established robust creator marketing programs with us because we enable brands to discover new creators, execute gifting campaigns, provide commissionable codes, and manage communications all in one (beautiful) place. Additionally, ShopMy has attracted the attention of today’s most popular talent- These creators utilize ShopMy to build digital storefronts from a catalog of millions of products, chat directly with top brands via ShopMy’s mobile app, and generate commissionable links for their audience. To date, ShopMy creators have earned tens of millions in commissions. ShopMy is committed to finding the strongest candidates who share their passion for delivering exceptional product solutions to elevated brands and creators. About the role... We are seeking a talented and experienced Senior Full Stack Engineer to join our growing team. In this crucial role, you will work directly with our CTO on a variety of full stack projects, including API design, UI implementation, data pipeline scaling, and the expansion of internal tools. This is a unique opportunity to make a significant impact on our innovative platform and shape the future of influencer and affiliate marketing. Key Responsibilities... • Collaborate with the CTO to develop and implement full stack projects, • Design and implement APIs using NodeJS, • Develop and maintain user interfaces using React and Redux, • Ensure optimal performance, scalability, and maintainability of the platform, • Create and optimize data pipelines and internal tooling, • Deploy production-ready projects on AWS using containerization, ALB, and ECS, • Monitor platform performance and implement necessary improvements, • Maintain a high standard of code quality and structure Your skills and qualifications... • Strong proficiency in React, NodeJS and Relational Databases, • Deep understanding of JavaScript language nuances and best practices, • Intermediate knowledge of UI design, including SCSS and animations, • Experience deploying production-ready projects on AWS, including containerization, ALB, and ECS, • Familiarity with logging and alerting using CloudWatch or alternative monitoring technologies, • Keen attention to detail in code structure and style, • Bachelor's Degree in Computer Science or Engineering, • 5+ years of experience with JavaScript-based front-end languages, • 3+ years of experience with React and Redux, • 3+ years of experience developing APIs in NodeJS The compensation for this role will be between $165,000-$225,000 annually. ShopMy offers a bundle of benefits on top of being a great place to work. Our teammates are provided benefits such as: • Medical & Dental Coverage at 70%, • Equity in ShopMy, • Flexible PTO, • 14 weeks of parental leave, • Reimbursements up to $200/month to spend on teammate outings, • 401k program (3% automated contribution from ShopMy!), • ClassPass Membership, • Company retreats, • Opportunity to monetize your influence- all employees build out a ShopMy page!, • Birthday PTO

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living ___ and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. Our engineering organization consists of many talented Android and iOS app developers distributed across the EU and US. All app developers collaborate closely on each platform, regardless of location or specific feature squad. For day-to-day feature work, our engineers are organized into smaller cross-functional feature squads or teams. Our squads have a great deal of autonomy and are responsible for the development and architecture of their features. Squads take full ownership of their code and handle everything from concepting, design and implementation to release, maintenance and bug fixes. We are looking for Senior iOS Engineers (minimum 5 years of experience) to join one of our app development teams. There are several roles available covering different feature areas, such as activity and movement, women’s health, or new member onboarding. This is a remote US position with a preference for candidates based in the US-Pacific timezone. We have offices in San Francisco and San Diego for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations. What you will do: • Design, build, and maintain high quality code for projects on the team’s roadmap, • Push projects forward by closely aligning with PMs and Designers, • Collaborate with other teams such as backend, firmware, data science, research, science, or QA to deliver complex mobile app features, • Work with iOS colleagues across the US and EU, to improve the health of the iOS codebase, • Minimum 5+ years of professional development experience shipping iOS apps, • Proficiency in Swift programming, UIKit, modern iOS app architectures (MVVM, MVC, TCA, VIPER, etc.) and common third-party libraries and frameworks, • Experience with collaborative development on complex shared codebases with proficiency in git, branching, and standard code review workflows, • Focus on quality through unit tests and manual testing, • Strong computer science fundamentals and design patterns, • Ability to take ownership of projects, design technical solutions, drive implementation, and deliver results with limited guidance, • Ability to mentor other engineers and increase developer productivity across teams, • Experience with Agile or Scrum processes We also appreciate if you have: • 7+ years of professional development experience shipping consumer iOS apps or enterprise apps and SDKs, • Previous experience in tech lead or team lead roles, • Experience with any of the following: Swift structured concurrency, Combine, SQLite/GRDB, SwiftUI, CoreAnimation, CoreGraphics, PyTorch, TypeScript, Kotlin Multiplatform, BLE, SDK development, • Experience with functional programming, • Experience with systems architecture and performance optimization, • Experience working asynchronously across countries and time zones, • Experience working with firmware teams on projects involving hardware, • Experience with app release management and CI/CD, • Experience developing software related to health, wellness, fitness, women’s health, or wearable products What we offer: • Competitive salary and equity packages, • Health, dental, vision insurance, and mental health resources, • An Oura Ring of your own plus employee discounts for friends & family, • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off, • Paid sick leave and parental leave, • Region 1 $162,000- $200,000, • Region 2 $150,000- $185,000 Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics. We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Disclaimer: Beware of Fake Job Offers! We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note: • Our jobs are listed only on the ŌURA Careers page and trusted job boards., • We will never ask for personal information like ID or payment for equipment upfront. To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.

Job DescriptionWho Are We Derivative Path empowers institutions across the capital markets with innovative, AI-driven technology and expert advisory solutions. Our award-winning cloud platform supports banks, credit unions, private equity firms, hedge funds, asset managers, and insurance companies in managing interest rate, FX, and commodity risks, optimizing hedging strategies, and streamlining cross-border payments. With a client base spanning over 250 financial institutions and leading private equity firms, we deliver scalable solutions that enhance risk management and drive operational performance. Through strategic partnerships with Goldman Sachs, Wells Fargo, FNBO, Q2, and Jack Henry, we provide best-in-class capabilities to help clients achieve their financial objectives in an ever-evolving market. With a team of seasoned professionals comprised of decades of industry experience, Derivative Path offers a flexible, hybrid work environment to its 125+ employees with the ability to work remotely and from one of four offices in San Francisco, New York, Chicago, and Manila. The Company is dedicated to building a diverse environment and has an unwavering commitment to creating a sense of belonging for all employees. The Opportunity We're looking for a talented and driven Associate Director to provide day-to-day support to our client success team. The candidate plays a critical support role in assisting the Head of Client Success, managing operations, executing strategy, and driving performance. This position helps guide daily workflow, projects, and data and quality analysis while aligning activities with organizational objectives. The candidate must demonstrate strong communication, analytical thinking, business acumen, and commitment to the organization's vision. What You’ll Do • Work closely with the client success team on the analysis and resolution of client inquiries related to Derivative Path platform usage and client business processes., • Serve as a first response contact for client and internal operations-related inquiries., • Collaborate with development and product teams to resolve client-related technical issues, contributing to setting up business specifications., • Develop knowledge base documentation related to Derivative Path platforms and procedures., • Implement operational efficiency improvements., • Contribute to projects integrating the derivative portfolios and business processes of clients into Derivative Path platforms., • Develop and maintain internal reporting and dashboards to track client success metrics, operational performance, and service trends, supporting data-driven decision-making, • Motivate team, develop personnel, and help deliver.Qualifications, • Prior experience in client relationship management or client-facing roles (preferred)., • 5+ years of relevant professional experience in finance, fintech, or capital markets., • Background in finance or accounting, with a strong emphasis on capital markets and derivatives, including knowledge of derivative products, trade structures, and trade lifecycle concepts., • Strong analytical and problem-solving skills, with exceptional attention to detail when working with financial data., • High level of comfort working with data-driven tools, platforms, and reporting systems to analyze and resolve issues., • Ability to quickly learn and adapt to new technologies, financial platforms, and evolving workflows., • Excellent written and verbal communication skills, including the ability to explain complex financial or technical concepts to diverse audiences., • Proven ability to work independently, manage multiple priorities, and execute with urgency in a fast-paced, client-facing environment., • Strong collaborative mindset, with the ability to work effectively across Client Success, Product, Engineering, and Operations teams., • Team-oriented approach with a commitment to organizational objectives and long-term client success.Location, • NYC | Walnut Creek, CA | Remote (U.S) Benefits, • Base salary, equity, and annual bonus as part of the compensation package, • 40 hours of sick leave, • 18 days of PTO, • Paid parental leave, • 401K contribution at 3% Derivative Path is an equal opportunity employer and does not discriminate based on any of the following: race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression or gender characteristic, national origin, religion, marital status, medical condition, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Derivative Path offers a comprehensive benefits package, including health, dental, vision, retirement plan contribution, and a generous paid time off policy. Powered by JazzHR Gur1mHKZd4

Threat Intelligence Analyst - Hybrid in Charlotte, NC or Manhattan, NY Optomi, in partnership with a leading enterprise client, is looking to add a Threat Intelligence Analyst to their team! This is a build-focused role, not a passive monitoring position. The selected candidate will be responsible for establishing and maturing a threat intelligence program in early stages, with a strong emphasis on the healthcare threat landscape. You will play a critical role in shifting the organization from a reactive security posture to a proactive, intelligence-driven defense strategy. What You’ll Be Doing • Build and operationalize a threat intelligence program tailored to healthcare-related threats (ransomware, PHI targeting, etc.), • Monitor and analyze adversary behavior, including TTPs and attack patterns, • Perform threat hunting and proactive investigations, • Aggregate and automate intelligence from multiple sources (OSINT, internal telemetry, threat feeds), • Conduct malware analysis to understand behavior and impact, • Identify vulnerabilities and provide actionable mitigation strategies, • Translate technical findings into clear, executive-level reporting, • Develop security standards, processes, and best practices around threat intelligence, • Drive adoption of threat intelligence into detection and response workflows What They’re Looking For • Hands-on experience with threat hunting, incident analysis, or detection engineering, • Ability to translate intelligence into real-world security outcomes, • Strong communication skills with the ability to present to leadership, • Experience building or maturing a threat intelligence capability preferred (not just consuming intel), • Strong understanding of adversary behavior and threat frameworks (e.g., MITRE ATT&CK) Required Experience • 2-3+ years in Threat Intelligence, Incident Response, Threat Hunting, or similar, • Experience analyzing threats, attack patterns, and adversary techniques, • Familiarity with SIEM or security analytics tools (Splunk, Sentinel, Sumo Logic, etc.), • Experience creating reports and presenting findings to stakeholders

Ettinger Engineering Associates (EEA), a leader in sustainable MEP/FP and civil engineering design, is seeking a mid- to senior-level Passive House Specialist to lead and deliver high-performance building projects across our growing portfolio. This role goes beyond modeling – you’ll lead projects from early design through construction, driving performance, coordinating teams, and ensuring what gets built meets Passive House certification and energy targets. Key Responsibilities • Manage large-scale multifamily high-performance and Passive House projects from design through construction., • Lead Passive House (PHI/PHIUS) certification efforts, including documentation, modeling, and QA/QC., • Advise project teams on Passive House and sustainability strategies, including building systems, enclosure assemblies, materials, constructability, and site improvements., • Recommend energy efficiency and resiliency strategies supported by engineering analysis, building science, and simulation tools., • Perform and/or oversee energy modeling (PHPP, WUFI Passive, THERM, Flixo, or equivalent) to evaluate and validate design decisions., • Track and manage multiple projects simultaneously, coordinating with internal staff and external design and construction teams to maintain schedule and performance targets., • Conduct architectural and engineering design reviews and provide clear, actionable feedback to project teams., • Review drawings, specifications, and construction submittals for compliance with Passive House, energy codes, and program requirements., • Advise on certification pathways and requirements, including Passive House, ENERGY STAR, Enterprise Green Communities, and LEED., • Perform construction-phase services including site inspections, field verification, and performance testing oversight., • Maintain working knowledge of evolving technologies, materials, and best practices in high-performance building design., • Stay current with ASHRAE standards, NYC/NYS energy codes, and incentive programs (e.g., NYSERDA, HPD, HCR)., • Prepare and manage documentation for program compliance and coordinate with certifiers and program administrators., • Contribute to improving internal tools, workflows, and deliverables through proactive problem-solving and process refinement. Minimum Qualifications • Bachelor’s or Master’s degree in architecture, engineering, building science, or a related field., • PHIUS CPHC or PHI Certified Passive House Designer required., • 5+ years of experience in high-performance building design and project management., • Proven experience delivering Passive House or equivalent high-performance projects through construction., • Strong understanding of building enclosure systems, air barriers, thermal bridging, and mechanical systems integration., • Ability to manage multiple projects and communicate effectively with diverse teams., • Experience with PHPP, WUFI Passive, THERM, or similar tools. Preferred Qualifications – Field Testing and Verification • Hands-on experience with blower door testing (whole-building and compartmentalization)., • Experience with enclosure air leakage testing and ASTM and Passive House protocols., • Familiarity with duct leakage testing and airflow verification., • Experience conducting or interpreting infrared thermography (IR scanning)., • Knowledge of ventilation commissioning and balancing (ERV/HRV systems)., • Experience performing construction inspections to verify air barrier continuity, insulation quality, and system installation., • Ability to diagnose and resolve field performance issues to meet certification targets. Come join Ettinger Engineering and work in a growing, fast-paced, open/friendly environment where your contributions are always recognized. Send resume labeled with first and last name Candidates must be authorized to work in The United States No Phone Calls Visit our website at: Equal Opportunity Employer Job Type: Full-time Pay: $75,000.00 - $130,000.00 per year Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Parental leave, • Professional development assistance

Write clean, efficient, and well-documented code, following best software engineering practices. Contribute to the full software development lifecycle, from concept and design to testing and deployment. Join our customer's team as a Software Developer, where innovation, ownership, and technical expe

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Principal Customer Success Manager to join our team to manage our largest payer customer. Reporting to the Head of Customer Success for Payers and Partners, you will serve as a dedicated relationship owner, advocate, and leader overseeing Spring's largest and most strategic, integrated payer. You will spearhead critical cross-functional initiatives, retention, growth, and serve as a trusted consultant to key stakeholders. This role requires deep expertise and tenure managing jumbo, complex customer relationships. More specifically, we are seeking a customer success professional with extensive experience managing and navigating national payer relationships. This is a full time, fully remote position with approximately 10 to 15 percent travel required. What you'll do: • Serve as the senior leader and dedicated strategic partner for Spring Health's largest payer customer, • Develop collaborative working relationships with payer leadership to spearhead initiatives that drive meaningful impact, retention, and growth, • Consistently demonstrate Spring Health's value proposition and link to customer's defined success metrics, • Own the customer lifecycle from implementation to engagement strategies to contract upsells and renewals. This will include:, • Timely action plans and account planning, • Engagement communication ideation, strategy & execution, • Ongoing reporting and insights to deliver data-driven recommendations, • Business review creation and presentation to senior executives, • Spearhead cross-functional initiatives to present key customer feedback and process improvements, • Drive variable revenue through targeted engagement strategies, • Customer Retention and Renewal Rate: High retention and renewal rates, securing long-term growth with key customer relationships., • Bachelor's degree or higher preferred, • 10-15 years of experience in account management/customer success/healthcare management, preferably with National Accounts/Jumbo Payer Customers, • Extensive experience managing and expanding relationships with national and regional health plans; proven ability to influence executives and key business stakeholders., • Demonstrated success achieving renewal, upsell, and revenue growth targets within jumbo accounts., • Experience in upselling and retaining customers to drive additional revenue (recurring and variable), • Exceptional project management skills and organization, • Innate ability to thrive in fast-paced environments, • Outstanding communication skills with a thoughtful and collaborative approach to relationships, • Humility, resourcefulness, directness, ambition, professionalism, • Proven ability to question, probe, and challenge partners to ensure their ultimate needs are met, • A deep passion for transforming the U.S. healthcare system, especially mental health, • Previous exposure to the complexities and challenges in US healthcare, • Demonstrated passion for, and understanding of, mental illness and the broader U.S. healthcare system, • Experience using data visualization techniques to present key findings, • Experience with member communication strategies, • Proven track record of portfolio retention and growth across national and regional health plans Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Title: GEN AI Architect Location: Edison, NJ / New York, NY Duration: Full Time Job Description: Must Have Technical / Functional Skills • Architecture-level expertise in Python for enterprise GenAI solutions, • Design and implementation of large-scale GenAI platforms, • API and microservices architecture using FastAPI / Flask, • Deep experience with LLMs, Prompt Engineering, RAG, and Agentic AI, • Hands-on experience with LangChain, LlamaIndex, Hugging Face, • AI-enabled data pipelines and workflows, • Model lifecycle management, observability, and monitoring, • Responsible AI, data privacy, security, and compliance Good to Have Skills • Gemini LLM and multi-LLM orchestration, • ML frameworks: PyTorch, TensorFlow, Keras, • NLP and vector databases, • Cloud-native AI (AWS / Azure / GCP), • Docker, Kubernetes, • Presales and client-facing solutioning Roles & Responsibilities • Define end-to-end GenAI architecture, • Lead solution design and technical strategy, • Architect RAG and Agentic AI solutions, • Govern architecture standards and best practices, • Mentor engineers and review designs and code

Job Description Dealpath is hiring a Manager, Customer Success, to lead and develop a team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships. You will be responsible for driving retention, growth, and customer satisfaction, and for building scalable processes and success metrics that help the Customer Success function scale. This is a people-leadership role for someone who is customer-obsessed, product-focused, and energized by coaching others, improving team performance, and partnering cross-functionally to deliver customer value. What You'll DoPeople leadership, and team development • Manage, coach, and develop a team of Customer Success Managers—setting clear expectations, driving performance, and building a high-feedback culture., • Support hiring, onboarding, and enablement to grow a high-performing Customer Success team., • Create team operating rhythms (1:1s, performance reviews, pipeline/account reviews, best-practice sharing) to increase effectiveness and consistency.Own retention, growth, and customer outcomes, • Ensure the retention, growth, and satisfaction of a portfolio of customer accounts; support CSMs in executing strong account plans and renewal motions., • Partner with customers to build a customer journey that helps them reach business goals and realize measurable value from Dealpath., • Identify risks early, lead escalation management when needed, and drive resolution plans to protect renewals and customer trust.Partner with Implementation and deliver onboarding excellence, • Collaborate with Implementation during onboarding to understand each customer's success criteria and system configuration, and ensure a smooth transition to Customer Success., • Build and improve onboarding programs for enterprise and strategic accounts, including new-hire enablement for customer teams.Training, support, and customer enablement, • Oversee the production and delivery of web-based and in-person training programs for customers to drive adoption and workflow mastery., • Support the team in handling customer inquiries via phone and email, ensuring high-quality responses and consistent follow-through.Cross-functional collaboration and scaling the function, • Work cross-functionally with Sales, Marketing, and Product to relay customer feedback, develop case studies, and resolve product escalations., • Lead the development of Customer Success processes, playbooks, and success metrics to accelerate scaling and improve predictability.Required Qualifications, • Bachelor's degree or higher., • 6–9 years of experience in customer success, account management, consulting, and/or commercial real estate-related roles, with experience managing enterprise relationships., • 2+ years of people management experience (or strong team-lead experience with clear coaching and performance ownership)., • Strong written and verbal communication skills, including comfort presenting to senior executive audiences., • Demonstrated ability to manage ambiguity, problem-solve, and drive outcomes in a fast-paced environment., • close attention to detail and accuracy; strong proficiency in Excel / Google Sheets., • Ability to effectively partner and collaborate with technical and non-technical colleagues., • Experience with software renewals, strategic upsell processes, and conflict resolution, • Experience servicing commercial real estate firms, asset managers, private equity, private credit, or investment managers; commercial real estate background. Nice to Have, • Experience building and scaling a commercial Customer Success program, • Medical, dental, and vision insurance., • Health Savings Account (HSA) & Flexible Spending Account (FSA) options., • 401(k) retirement plan., • Paid Parental Leave., • Flexible Time Off (FTO) policy., • Commuter benefits program., • Monthly wellness reimbursement to support physical and mental well-being., • Hybrid Work Policy., • Base salary: $138,000–$148,000. Eligible for variable incentive compensation with a target incentive equal to 20% of OTE. OTE range: $172,500–$185,000. This position is also eligible for Dealpath's equity plan., • Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer. Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world. Today, Dealpath is the industry's leading cloud-based deal management platform and expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, AEW, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the "Top Technology" at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!

Job Responsibilities As an Electrical Engineer IV, you will be responsible for providing trade-specific system design: layout, calculations (utilizing appropriate software), and coordination with the designs of other trades (architectural, engineering / internal, and external) Additional responsibilities include: • Participate in various trade organizations and prepare presentations., • As appropriate, manages CAD/BIM and other technical staff that is assigned for particular project or tasks as directed by the senior engineer and/or senior designer., • Assists with employee reviews as requested., • Estimates construction costs and to evaluate feasibility of construction using ROM (Rough Order of Magnitude), • Writes engineering proposals under the direction of a senior engineer or senior designer for projects Job Requirements • Bachelor’s degree from accredited university in Mechanical, Plumbing or Electrical discipline is required., • 3.5+ to 7+ years of relevant experience in the MEP field, • EIT certification is required, • PE is preferred or alternate certification (Plbg – CPD, BMS – CEM, FLS – NICET & NFPA)., • Demonstrates ability to make proper system selections with/without supervision of senior designer/senior engineer., • Demonstrates ability to understand the work of the other trades., • Exhibits thorough understanding of applying LEED principles to building design., • Possesses expertise in trade specific design and calculation software., • Possesses good dispute resolution skills., • Possesses sufficient knowledge in Revit Benefits As an employee, you will be part of a global firm with an amazing history! We are committed to being the best, advancing engineering design practice, and supporting our clients with integrity. To make all of that happen, we rely on the talent, drive, enthusiasm, and total job satisfaction of the great people who work here. As a member of our highly collaborative team, we provide you with a flexible benefits package that reflects our respect for your workplace contributions, professional goals, and personal priorities. The personal benefits program includes: • Robust, comprehensive medical, dental, vision, life insurance and supplemental benefit plans, • 401(k) plan with a generous employer matching program, • Training and professional development courses, • Professional development incentive bonuses, • Dynamic Employee Resource Groups, • Competitive Paid Time Off (PTO) policy, • Transit/parking employer stipend, • ½ day work from home Fridays all year long

Job DescriptionWant to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we're just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business-in-a-box platform to help operators start, manage, and grow their businesses. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We're adding great talent to help achieve this mission, and that's where you come in! Customer Success at our company is working—and working well. Customers are onboarding successfully, relationships are strong, and retention is solid. But we are entering the next phase of growth where we need: • Onboarding is measurable, scalable, and efficient, • Product readiness and activation are clearly defined, • Customer health is predictive, not reactive, • CSM time is spent where it creates the most value, • Customers are segmented intentionally, not accidentally, • Success is measured by Net Revenue Retention (NRR) across software and payments This includes: • Establishing clear definitions of product readiness, activation, and ongoing adoption, • Designing onboarding with measurable outcomes and clear exit criteria, • Ensuring onboarding outcomes set the foundation for long-term success, • Aligning Customer Success, Product, Sales, and Support around shared definitions of customer progress and end-to-end customer experience, • Clarifying ownership across teams—what CS handles, what Support handles, and where Product must improve, • Expand the scope of Customer Success to include broader Customer Experience, spanning Onboarding, Customer Success, and Support alignment, • Own Onboarding and Customer Success outcomes directly, with clear accountability for activation, adoption, and retention, • Maintain a dotted-line partnership with Support—not a direct management responsibility, but accountable for ensuring customers have the right channels, responsiveness, and resolution pathways You will design and implement a segmentation model that defines: • Customer tiers based on revenue, complexity, payment volume, and strategic value, • Engagement models for each tier (high-touch, tech-touch, pooled, automated), • Which customers receive a named CSM, • Objective, not intuition-based, • Predictive, not reactive, • Actionable for CSMsThis includes:, • Identifying leading indicators of churn and expansion, • Integrating both software usage and payments data, • Translating health signals into clear operational actions, • Partnering with Product, Engineering, and Data to surface these insights directly in the tools CSMs use every day You will: • Align CS metrics and incentives around NRR, • Integrate adoption, expansion, and payments growth into CS workflows, • Ensure CSMs are rewarded for long-term customer value, not short-term saves You will: • Coach and develop the Customer Success Director, • Create clear career paths, expectations, and performance frameworks, • Introduce scalable processes and operating rhythms, • Build reliable reporting, forecasting, and executive visibility into the health of the customer baseWhat Success Looks Like:, • Clear definitions of product readiness, activation, and success, • Onboarding that is measurable and scalable, • A trusted customer health model used daily by CSMs, • Account tiering that aligns effort with customer value, • Data-driven digital CS programs that enable scalable one-to-many customer engagement, • AI embedded in CS workflows to surface insights and automate routine actions, • Systems that support account planning, activity tracking, whitespace analysis, and expansion forecasting, • Improved Net Revenue Retention across software and payments, • CSM time focused on the right customers at the right moments, • A Customer Success organization built to scale with the companyWho You Are:, • 10+ years of experience, • You’ve built or scaled Customer Success and onboarding organizations before, • You’ve designed segmentation, health scoring, and NRR models from the ground up, • You’re comfortable operating at both strategic and operational depth, • You know the difference between activity and impact, • You bring structure without bureaucracy, • You respect what’s working—and know when it’s time to evolve itBonus if you have:, • Led CS in a multi-product environment, • Owned revenue-adjacent outcomes, • Partnered closely with Sales, Product, and FinanceThis role offers a base salary range of $200-230K plus a performance-based bonus, bringing on-target earnings (OTE) to approximately $275k. In addition, the role includes a meaningful equity grant. Final compensation will depend on experience and impact.We offer great compensation packages, and comprehensive health benefits, & believe in a strong cohesive team atmosphere. Work from-home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point.

Job DescriptionSamba is a media intelligence company. We know what the world is watching, reading, and thinking about — in real time, at scale, across every screen. Our data exists with the consent of over a billion people, organized into the most complete picture of consumer attention ever built. The biggest brands in the world use that picture to make smarter decisions. We think it’s the most interesting data asset on the planet, because it’s the most culturally relevant. We are looking for a Senior Enterprise Customer Success Manager to own and deepen client relationships within Samba TV’s Enterprise team, serving as the primary point of contact for a group of our most strategic accounts. The ideal candidate brings proven experience managing Enterprise DaaS, SaaS, or similar background, with a bias toward action and a track record of driving measurable value for customers. In this role, you will be responsible for account retention, revenue growth, and delivering a level of service that expands and strengthens long-term client partnerships. You will work cross-functionally with Sales, Solutions Engineering, Product, and Data Science teams to advocate for client needs and influence internal initiatives that improve the customer experience. Strong communication skills are essential — particularly the ability to translate complex data and measurement concepts for both technical and non-technical stakeholders across advertising technology platforms. This is a high-impact opportunity for a strategic, operationally excellent client lead who can balance individual account goals while supporting the broader vision for a best-in-class Enterprise Customer Success practice.Responsibilities • Executive relationship management – serve as the Samba Client lead and strategic advisor for middle management to VP stakeholders across your book of business of 7+ accounts., • Cross-functional orchestration – lead complex, multi-quarter engagements involving Product, Engineering, Data, Legal, and Sales teams., • Strategic account planning – execute multi-year success plans aligned with client business transformation initiatives for your book of business., • Cross-departmental alignment – partner with Sales, Product, and Marketing leadership to ensure seamless customer experience and revenue optimization., • Data-driven insights – support reporting frameworks and business intelligence capabilities to drive strategic decision-making., • Drive expansion strategy – identify and execute systematic approaches to account growth, including whitespace analysis and expansion planning., • Renewal excellence – lead complex, high-stakes renewal negotiations and ensure predictable revenue retention., • Commercial partnership – collaborate closely with Sales leadership on enterprise deals, transitions, and strategic account development., • Executive Engagement: Conduct bi-annual strategic business reviews with 100% of Tier 1 accounts, including C-level participation., • Renewal Excellence: Maintain >98% gross dollar retention across Your portfolio.Requirements, • Minimum 5+ years in Customer Success roles with minimum 2+ years serving as the direct client lead, preferably in enterprise B2B, SaaS, Ad-Tech environments., • Enterprise account management expertise – personal experience managing $1M+ ARR accounts and leading complex, multi-stakeholder engagements., • Executive presence and gravitas – comfortable presenting to and influencing C-level executives and boards on strategic initiatives and business outcomes., • Data analytics and business intelligence expertise – specific emphasis on Data Analytics, Cloud, Collaboration, or Identity solutions with ability to drive technical and business value conversations., • Commercial sophistication – experience with complex contract negotiations, multi-million dollar renewals, and strategic partnership development., • Cross-functional leadership – proven ability to influence and coordinate across Product, Engineering, Sales, and Marketing teams without direct authority., • Deep domain knowledge in DaaS, SaaS, and IaaS business models (TV and Streaming), including data collaboration, identity resolution, and cloud ecosystems., • Scaling expertise – experience managing concurrent portfolios of 7+ enterprise accounts totaling $2M+ in ARR., • Process and systems thinking – demonstrated ability to design and implement scalable customer success operations and methodologies., • Bachelor's degree required; MBA considered a plus., • Customer Success or Account Management certifications (Gainsight, Totango, or equivalent) preferred., • Prior Senior CSM or above experience in Customer Success, Account Management, or related customer-facing functions., • Industry expertise in adtech/martech, television/media, or data analytics ecosystems., • Technical background with ability to engage in deep technical conversations with engineering and data science teams., • Consulting or professional services experience in enterprise technology implementations.Samba TV expects to offer a base salary between $140,000 - $150,000 per year for roles to be performed in New York or California; actual base salary offered will depend on various factors, including but not limited to, location, experience, and performance. Base salary is just one component of Samba TV’s total compensation package for employees. Other rewards may include bonuses, short-term incentives, and long-term incentives. In addition, Samba provides health insurance, wellness offerings, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO), and other employee benefits.Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy. For residents of the EU , Samba Inc. is the data controller.

Job Description • Seeking Remote Candidates As a Senior Customer Success Manager (CSM) at ENow, you will serve as the primary strategic partner for a portfolio of enterprise customers, owning the post-sale relationship from onboarding through renewal and expansion. This role is designed for a customer-focused professional who is equally comfortable building trusted relationships and driving measurable commercial outcomes. Customer Success at ENow is directly accountable for retention, expansion influence, and long-term account growth. You will be empowered—and expected—to proactively identify risks and opportunities, align ENow’s solutions to customer objectives, and ensure customers realize tangible business value. A meaningful portion of total compensation is tied to performance outcomes such as renewal success, net revenue retention (NRR), and customer adoption. This is a fully remote role within the United States, with close collaboration across Sales, Product, Engineering, and Support. Key Responsibilities • Own customer retention and renewal outcomes across a defined book of enterprise accounts, with performance measured against gross and net revenue retention targets., • Serve as the primary point of contact and trusted advisor for customers, building strong relationships with IT, security, and business stakeholders., • Lead onboarding and adoption efforts, ensuring customers achieve value quickly and continue to expand their usage of ENow’s solutions., • Develop and execute account success plans that tie customer goals, usage, and milestones directly to renewal and growth outcomes., • Proactively identify expansion opportunities, partnering with Sales and leadership to drive incremental revenue aligned to customer value., • Conduct regular health checks, success reviews, and executive touchpoints to anticipate risks, surface opportunities, and reinforce ROI., • Act as the voice of the customer internally, advocating for customer needs and providing feedback to Product and Engineering to influence roadmap decisions., • Manage escalations and complex issues with urgency and empathy, partnering cross-functionally to deliver timely resolution., • Forecast and report on account health, renewal risk, and expansion opportunities, maintaining clear visibility into revenue performance. You’ll be successful in this role if you: • Are motivated by clear goals, measurable outcomes, and performance-based incentives., • Take personal ownership of customer revenue outcomes—not just activity or engagement., • Balance strong customer advocacy with commercial accountability., • Are comfortable operating in a role where compensation meaningfully reflects impact., • Thrive in a remote-first environment, communicating clearly and proactively across distributed teams. Required: • 3–4+ years of experience in Customer Success, Account Management, Technical Account Management, or a similar customer-facing role within SaaS or enterprise software., • Strong familiarity with Microsoft ecosystems, including Microsoft 365, Entra ID, Azure, and related identity, security, or infrastructure concepts., • Experience working directly with—or selling into—IT and Information Security teams, with an understanding of their operational and security priorities., • Demonstrated success in roles where performance was tied to retention, expansion, or revenue-related outcomes., • Proven ability to manage executive-level relationships and influence decision-makers in a remote setting., • Strong written and verbal communication skills, with excellent organization and follow-through., • Comfort working cross-functionally with Sales, Product, Engineering, and Support teams in a distributed environment., • Bachelor’s degree in Business, Information Technology, Computer Science, or related field., • Experience in a high-growth or early-stage SaaS environment., • Familiarity with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, Totango). The salary range for this role is $90,000 - $100,000. This position also offers significant earning potential through on-target earnings (OTE). ENow offers a competitive total rewards package which includes base salary and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process. In addition to the salary range listed, this role offers a meaningful, performance-based variable component. A significant portion of total compensation (typically around 30%) is tied to measurable outcomes such as customer retention, net revenue retention (NRR), adoption milestones, and strategic account impact. Top performers are rewarded for ownership, execution, and delivering real value to customers. #hc226652

Job DescriptionIndustry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology. So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you! We are seeking a Customer Success Engineering (CSE) Manager to lead, grow, and enable a high-performing CSE organization. This leader will oversee delivery execution, customer outcomes, capacity planning, and operational excellence — while driving adoption, value realization, retention, and strategic impact across enterprise accounts. The CSE Manager will set the bar for solution advising excellence, evolving a proactive methodology where engineers leverage insights, anticipate risks, reduce escalations, and accelerate customer success. This role blends people leadership, delivery oversight, enablement strategy, and cross-functional partnership.What You'll OwnTeam & People Leadership • Manage, mentor, and develop a team of CSEs — improving technical depth, advising skills, and business understanding., • Build a culture of proactivity, ownership, continuous improvement, outcome focus, and customer value creation., • Ensure CSEs demonstrate core IC competencies: solution advising, implementation, enablement, reporting/AI insight usage, and proactive risk identification., • Run structured coaching, 1:1s, shadow programs, learning paths, and development planning., • Lead hiring, capability leveling, career pathing, and talent calibration., • Drive the hiring and development of a new CSE team in 2026 — building foundational capabilities, onboarding structure, and the operating rhythm for a growing organization.Delivery & Execution Management, • Oversee customer engagements focused on configuration, implementation, enablement, optimization, and ongoing impact delivery., • Maintain visibility into assignment timelines, capacity, blockers, and outcomes., • Ensure best practices in solution design, build, rollout, testing, and production readiness., • Validate that CSEs understand customer business cases and translate them into high-impact WalkMe solutions., • Engage directly with customers — particularly for critical, strategic, or high-risk engagements — to ensure the right plan, approach, and solution has been delivered., • Guide CSEs in delivering workshops, training sessions, office hours, and ongoing learning programs that accelerate adoption and maturity.Customer Value, Adoption & Retention, • Drive CSAT, feature utilization, time-to-value, expansion influence, and renewal outcomes., • Ensure the team monitors usage signals, reports, workflows, and AI insights to identify risks early., • Support escalations for complex or strategic accounts while coaching IC ownership and self-resolution., • Promote a value-focused advising approach rather than task-focused execution.Operational Excellence & Methodology Ownership, • Build and scale playbooks, documentation, frameworks, and delivery patterns for repeatable success., • Reinforce proactive work methodology — structured communication, early risk flagging, mitigation planning., • Optimize tooling, reporting, assignment intake, forecasting, and utilization workflows., • Collaborate with CSM, TAs, Sales, Support, and Product to strengthen cross-functional alignment and execution., • Translate field learnings into product feedback, feature requests, and usability improvement recommendations.Enablement & Scaling Content, • Create and expand knowledge assets: guides, workflows, documentation, best-practice standards., • Support customer and internal enablement programs such as training, workshops, and learning series., • Define skill frameworks, expectations, and development tracks for CSE professional growth.What You Need to SucceedQualifications, • 5+ years in customer-facing technical roles (CSE, Solutions Engineer, Technical Advisor, PS/Enablement roles, etc.), • 2+ years of people management or leadership experience preferred., • Strong technical understanding of SaaS/web technologies (HTML/CSS/JS), integrations, and data workflows., • Ability to understand business needs and translate them into effective WalkMe solutions., • Skilled in report interpretation and AI insight usage to drive decisions and actions., • Excellent communication and stakeholder management across business and technical teams., • Strong organizational skills with ability to manage multiple workstreams and priorities., • Passion for coaching talent, improving operational maturity, and driving measurable outcomes.Nice to Have, • Experience with WalkMe or digital adoption platforms., • Familiarity with SAP, enterprise integration patterns, IDP/SSO configuration, extensions/snippet deployment., • Background in customer enablement, advisory programs, or technical training., • Experience scaling self-serve maturity and knowledge resources.Success in the role, • CSE team delivers consistently and with high quality across strategic work., • Customer adoption grows through proactive insights, advising maturity, and business alignment., • Escalations decrease as risks are identified and mitigated early., • Playbooks, documentation, and repeatable delivery assets reduce variability and accelerate execution., • CSEs operate with proactive rhythm — leveraging data/AI signals to drive outcomes rather than respond to issues.

To apply, please send the following to • Your resume / CV, • A short blurb introducing yourself and explaining why you are a good fit for the Hive, and confirming which location your're applying to (New York or London). Keep it short & real, no need for a fancy cover letter!, • Links to anything cool you’ve built with AI for work, school, or even just on your own time Position Overview The AI Hive is TowerBrook’s new fellowship for applied AI builders. This is not an analyst program and it is not a consulting role. Fellows do not produce slides about what AI could do. Fellows train intensively inside TowerBrook for six months, with the opportunity to progress into a twelve-month embed inside one of our portfolio companies as an Applied AI Engineer, working directly with CEOs and operating teams to ship AI-native solutions that move real numbers. The fellowship runs in two phases. In Phase 1 (six months), fellows are based at TowerBrook in New York or London, training with leading external AI partners and shipping high-priority internal projects across the firm. Fellows who excel in Phase 1 are considered for Phase 2 (twelve months): a full-time, onsite embed inside a TowerBrook portfolio company, working in person alongside the management team and reporting to the CEO, CTO, or Head of AI, and delivering milestone-based work with measured business outcomes. Fellows in this first cohort will have a unique opportunity to shape how TowerBrook builds and deploys AI talent across the portfolio Responsibilities Phase 1. Inside TowerBrook (Months 1 to 6) • Complete a three-week intensive training program with a leading AI-native training partner, covering prompt engineering, agent architecture, Claude Code and other coding assistants, workflow automation (n8n, Lovable), Python, and enterprise AI governance., • Pair with internal devs and senior engineers from best-in-class applied AI firms on live TowerBrook projects, shipping working prototypes within the first six weeks., • Lead at least two internal builds with named senior sponsors as business owners. Projects may span front, middle, or back office (investment teams, operations, finance, IR, compliance, knowledge management) depending on firm priority. Deliver shipped output, not recommendations., • Contribute to the shared Hive knowledge base (reusable agents, templates, playbooks) that compounds across future cohorts. Phase 2. Portfolio Company Assignment (Months 7 to 18) • Match into a portfolio company across TowerBrook verticals based on fit, and relocate as needed to work onsite at the company’s primary office for the duration of the twelve-month embed. Matching is jointly led by the Program Lead, the senior program sponsor, and TowerBrook’s Technology Operating Partners., • Run a four-week diagnostic sprint: map workflows, validate pain points, and produce a twelve-month build roadmap signed off by the company CEO and the TCP sponsor., • Execute three to five milestone-based build sprints of eight to twelve weeks, each delivering measured output (hours saved, revenue uplift, cost reduction, new capability shipped)., • Report directly to the company CEO, CTO, or Head of AI, while retaining ongoing connectivity to TowerBrook for the duration of the engagement., • Attend monthly Hive-wide cross-pollination sessions with other fellows and coordinators. Document learnings for the Hive knowledge base., • At the close of the twelve-month deployment, transition into one of four paths: a full-time role at the portfolio company, redeployment to a second company, a role at TowerBrook, or release into the TCP alumni network. Professional Qualifications & Experience • One to three years of post-university experience in a builder role. We read “builder” broadly: software engineering, data, product, operations with automation exposure, quantitative research, consulting with hands-on implementation, or early-stage startups. Candidates with fewer than one year or more than three years of experience are out of scope for the pilot cohort., • A technical or quantitative undergraduate background is welcome: computer science, engineering, physics, applied mathematics, statistics, computational biology, industrial engineering, operations research, information systems, or quantitative economics. We will also consider non-technical majors with visible builder evidence such as a GitHub portfolio, shipped side projects, or published technical writing., • Fluency with modern AI tools. You already use Claude or ChatGPT daily as a core part of your workflow, not as a novelty., • Working proficiency in Python or another scripting language is a plus — enough to prototype end-to-end without supervision is ideal, but not required. Formal ML engineering or data science experience is not required and is not what we are optimizing for., • Demonstrated evidence of shipped work outside a structured environment: a side project, an automation built at a previous role that nobody asked for, a product used by real users, or published writing with an audience. What you built matters more than where you built it., • Right to work in the United States (for New York candidates) or the United Kingdom (for London candidates) is preferred. Visa support may be available for exceptional candidates. Personal Qualifications • Stakeholder presence. At ease working with a company CEO or a TowerBrook partner, approaching business problems with curiosity and humility., • AI-native instinct. You reach for AI tools naturally during ideation and problem solving., • Builder disposition and bias for action. You try things rather than endlessly plan, and you pick up new tools quickly, including things outside your formal training., • Written communication. You can produce a crisp one-pager that a senior partner or a company CFO will actually read. Compensation & Benefits of working at TowerBrook • The base salary range for this role is $130,000 – $150,000. Compensation also includes eligibility for a discretionary annual bonus and a competitive benefits package, • Intensive applied AI training with a curated set of leading external partners across AI-native education and applied engineering, • Direct mentorship from senior TowerBrook partners, Technology Operating Partners, and portfolio company CEOs, • Guest seminar program featuring frontier AI lab teams, applied AI practitioners, and high-signal technical writers, • Clear post-fellowship pathways: full-time hire at the portfolio company, full-time role at TowerBrook (Applied Engineer, investment associate, or Hive coordinator), redeployment to a second portfolio company, or release into the TCP alumni network, • Access to cutting-edge AI tooling and early-access relationships with leading AI labs through TowerBrook’s partner networks, • A collaborative, entrepreneurial culture within a globally respected investment firm

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022) This role goes beyond people management — we're seeking a true fertility benefits expert who can take ownership of complex financial and insurance escalations. You will serve as a key subject matter expert on fertility-related billing issues, out-of-network claims, insurance coordination, and member financial tracking, driving timely and equitable solutions for our members, employers, and payer partners. You'll play a pivotal role in shaping team culture and building scalable processes that ensure we continue delivering high-quality, empathetic care to members on their family-building journeys. We're looking for someone who is ready to roll up their sleeves, solve problems alongside their team, and inspire high performance through compassionate leadership. The Member Services team supports members seven days a week; therefore, occasional weekend coverage is expected. This position is Monday through Friday, 9:00 AM–5:00 PM EST, with occasional weekend coverage as needed As a Manager, Member Benefit Services at Maven, you will: • Be the ultimate people manager. Conduct regular one-on-ones, performance reviews, and development planning to promote employee growth and high-impact performance across a team of Member Services Associates and Senior Associates., • Act as the primary escalation point for member issues and complex fertility-related financial and billing issues, driving problems to resolution while managing communication with key stakeholders., • Learn the ins and outs of Maven's business and the day-to-day Member Benefit Services team responsibilities, diving in to directly master our various communication channels and reimbursement processes., • Lead by example to ensure a culture focused on empathetic care, ensuring that the needs of our members are met in an exceptional manner., • Directly answer member inquiries on inbound/outbound calls and Zendesk messages in times of high volume or during staffing gaps., • Use your continuous improvement mindset to define and iterate on processes, making positive enhancements to drive efficiency, value, and accountability toward KPIs., • Ensure team performance metrics are met; including but not limited to: productivity, response time, NPS, and CSAT., • Report on MBS team metrics, KPIs, OKRs, to the director of MBS as well as cross functionally., • Facilitate the team's alignment with broader organizational objectives and effectively lead through change., • Review, maintain, and create MBS team SOPs, workflows, and communications to the team to ensure understanding and alignment on MBS team processes., • Collaborate cross-functionally with our Care Delivery/Advocacy, Support, Operations, Product, Data, Provider Operations, Payment, Engineering, and Client Success teams., • Coordinate new hire training and take an active role in the success of new employees during onboarding and training., • 5–7 years of experience in Customer Service Operations, including team leadership roles, • 3+ years of experience managing teams of 10+ in a service/support environment, • 2+ years of direct experience resolving complex fertility financial and benefits billing issues, including coordination with payers and employer-sponsored benefit plans., • 1–3 years of experience in managed healthcare, insurance, or employer benefits., • Strong track record of mentoring and coaching team member, • Flexibility and experience managing in fast-paced, high-growth environments., • Experience managing inbound and outbound call support, email or app-based written support., • Track record of driving improvement with impactful and measurable results., • Demonstrated ability to analyze performance metrics to identify trends, root causes, and improvement opportunities; uses data-driven insights to proactively solve problems and drive operational excellence., • A strong sense of empathy applied to direct reports, members, and cross functional business partners., • Savvy business judgment and the ability to support data-driven, results-oriented decision-making., • Experience in motivating a team to achieve KPIs, drive efficiency, and managing change., • Experience working in a fast-paced startup environment., • Experience in Zendesk is a plus., • Prior experience managing payments., • Bachelor's degree or equivalent experience., • Verbal and written fluency in Spanish. This role requires active work authorization in the US. Maven embraces a flexible and inclusive work environment. This role is open to candidates in: AZ, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, UT, VA, VT, WA, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g ). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: . For general and additional inquiries, please contact us at .

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022) The Client Success Manager will be the main point of contact for employer accounts introduced through Maven's channel partnerships - driving enrollment and engagement while taking direct accountability for net revenue retention, renewal health, and expansion readiness. You'll translate member outcomes into quantifiable business value for clients, orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics, and build the strategic account plans that protect and grow Maven's revenue. This is not a reactive support role, it's a commercial position that requires equal parts relationship depth, analytical rigor, and business acumen. This person will be on the front lines as a trusted advisor to our clients and a key partner to our channel partnership teams. As Client Success Manager at Maven, you will: • Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement, • Collaborate with channel/payer partner client executives to manage broader strategic client relationships and unlock additional business opportunities within your portfolio, • Assist in building and maintaining account plans, tracking renewal milestones, and identifying opportunities for growth., • Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans., • Identify potential opportunities for client expansion and collaborate with Sales to build business cases and handoffs., • Partner with Sales and Renewals teams to ensure smooth account transitions and handoffs, contributing to clear narratives and data-supported recommendations., • Support client enrollment and engagement initiatives that drive measurable business outcomes, such as employee utilization, satisfaction, or program adoption., • Participate in Quarterly Business Reviews and other client-facing presentations, sharing data insights and supporting renewal or expansion discussions., • Consult clients on program optimization using Maven's expertise, benchmark data, and program resources, ensuring measurable business impact., • Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate., • Collaborate with cross-functional teams (product, engineering, analytics, marketing) to support client projects, timelines, and deliverables., • Manage client inquiries, issues, and escalations, coordinating with partner teams as needed to resolve challenges., • Share client insights internally to help improve products, processes, and marketing initiatives., • 5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS companies, with demonstrated ability to manage client relationships and contribute to commercial outcomes., • Experience working with enterprise employer clients through channel/payer partners (5,000+ employees) preferred., • Proven ability to support and execute marketing or engagement strategies that drive measurable client outcomes., • Passion for healthcare and supporting organizational change., • Collaborate with internal teams to deliver a seamless experience for clients, providing insights that inform product, process, or market improvements., • History of contributing to client retention, renewal management, and account growth opportunities., • Ability to build and maintain relationships with multiple stakeholders (HR, Benefits, Finance), navigating client environments effectively., • Experience partnering with Sales or Renewals teams to support commercial opportunities and account growth., • Strong interpersonal, verbal, written, and presentation skills, with the ability to communicate clearly and influence internal and external stakeholders., • Ability to prioritize and manage multiple tasks while ensuring deadlines and deliverables are met., • Analytical skills and strategic thinking – able to translate data and client performance into actionable insights in collaboration with clients., • Experience supporting the full lifecycle of customer success post-sales (implementation, adoption, product training, renewals, and account management)., • Comfort operating in a growing and evolving environment, adaptable to changing processes and ambiguity., • Experience at a digital health company in health, wellness, or family health space., • Experience with managing high volume of clients is preferred, • Experience supporting health benefit programs for employer or payer clients. New York, NY; Remote, US (Hub cities) Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. This role is exclusively open to candidates in these locations. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA or Seattle, WA we encourage in-person collaboration by requiring team members to attend Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. Remote Mavens in a commutable distance (~90 minutes driving or on public transit) to our hub cities with more than 20 employees (currently Boston, DC, Chicago, Seattle, and San Francisco) are expected to attend local Maven hosted Work Together Days. This role requires active work authorization in the US. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g ). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: . For general and additional inquiries, please contact us at .

Job DescriptionWho we are Findigs is on a mission to make renting work for all of us. Renting is one of life’s most critical experiences, yet the process is often slow, opaque, and unfair. We’re changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters. We’re growing fast – fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we’re not just improving the rental process; we’re setting the new standard for the entire industry. We’re aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you’re ready to modernize one of the most essential industries, we’d love for you to be a part of it. The Team The core function of the Customer Success team is to ensure our clients have a seamless experience and get the most out of the Findigs platform. We are the voice of the customer internally, and the face of Findigs externally. Beyond day-to-day support, our team’s insights are the foundation for customer retention, product strategy, and long-term growth. This role will touch all parts of the customer lifecycle and collaborate closely with our Product, Engineering, and Sales teams to build a best-in-class customer experience. The Role We are looking for a Customer Success Associate who can serve as a trusted and effective front-line partner to our customers. This person will be a critical part of managing our SMB segment and support function. The ideal candidate is an empathetic problem-solver, a clear communicator, and is willing to get their hands dirty in the day-to-day details of helping our users succeed. Direction will be ambiguous at times, so a high degree of ownership, creativity, and a bias for action are crucial. Fundamentally, this role is about understanding our customers' needs and championing their success. Please note, we are unable to sponsor or take over sponsorship of an employment Visa at this time. Where you will make an impact: • Serve as the escalation point for our SMB customers, managing inbound inquiries via email, chat, and phone., • Triage, troubleshoot, and resolve customer issues, documenting and escalating technical bugs to our Engineering team with clear and concise tickets., • Conduct periodic, proactive client outreach to ensure ongoing engagement, monitor product usage, and share best practices., • Become a product expert and contribute to our customer-facing Knowledge Base, creating articles, tutorials, and guides that empower users and enable self-service., • Serve as the voice of the customer, translating their feedback into actionable insights for our Product and Engineering teams to drive product improvement., • Collaborate with the Implementation team to ensure a seamless post-sale handoff and onboarding experience for new clients., • Monitor customer health to proactively identify and address potential issues, driving platform adoption and mitigating churn., • Identify potential upsell and cross-sell opportunities., • Contribute to the continuous improvement of our customer success processes, tools, and playbooks., • Maintain accurate client documentation, including training records, escalations, and engagement historyWe’d love to hear from you if you have:, • 1+ years of experience in a customer-facing role (e.g., Customer Support, Customer Success, Account Management), preferably in a B2B SaaS environment., • Bachelor’s degree or equivalent practical experience., • Exceptional written and verbal communication skills, with a knack for clear, empathetic, and efficient correspondence., • A high degree of technical aptitude and the ability to learn new software quickly., • Experience with customer support platforms (e.g., Zendesk, Intercom, Jira) and/or CRMs (e.g., HubSpot, Salesforce)., • Strong problem-solving skills and the ability to navigate ambiguous customer situations., • Willingness to embrace the unstructured, fast-paced environment of a high-growth startupNice-to-haves:, • Prior startup experience., • Experience in Proptech or Fintech., • Experience creating content for a knowledge base (articles, videos, FAQs)., • Familiarity with tracking and influencing customer success metrics (e.g., NPS, CSAT, Time to Resolution)What we offer:, • Location: We operate on a hybrid schedule (3-4x times in-office per week), with in-office days at our newly renovated NoHo office., • Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change., • Competitive Compensation: Competitive OTE + Pre-IPO equity., • Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a flexible Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all company holidays.

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values – proximity, teamwork, diversity, excellence – our 1000 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore. About the Role Our client, a leading global investment bank based in New York City, is hiring a Senior Front Office Fixed Income Developer to join the technology team supporting the Repo & Bonds trading desk. You will work on a critical in-house trading application used daily by Front Office stakeholders, with high visibility and direct impact on trading workflows, pricing, risk and execution. This is a hands-on role for an experienced developer who is comfortable operating in a fast-paced Front Office environment, partnering closely with Traders, Sales, and Desk Strategists. Key Responsibilities • Design, develop, and enhance an in-house Fixed Income trading platform supporting Repo & Bonds activity, • Build new features and improve performance, stability, and user experience of Front Office tools, • Partner directly with traders and desk stakeholders to capture requirements and deliver solutions quickly, • Contribute to core components such as:, • trade booking & lifecycle workflows, • pricing / curve & analytics integration, • real-time monitoring dashboards, • risk and P&L views, • automation of manual desk processes, • Own the full development lifecycle: architecture, development, testing, release, and production support, • Work closely with cross-functional teams (Risk, Middle Office, Quant, QA, Infrastructure) to ensure end-to-end delivery Required Skills & Experience • 7+ years of software development experience (or equivalent), ideally in capital markets, • Strong expertise in C# / .NET in a production environment, • Proven experience supporting Front Office users (trading desk exposure is required), • Excellent understanding of software engineering best practices:, • OOP / SOLID principles, • performance optimization, • system reliability and maintainability, • clean architecture and design patterns, • Strong communication skills, able to translate business needs into technical delivery, • Ability to work in a high-pressure environment with short delivery cycles Fixed Income / Markets Knowledge (Expected) • Strong familiarity with Fixed Income products, ideally:, • Repo (GC / specials, triparty, funding workflows), • Bonds (government, corporates, IG/HY basics), • Understanding of key Front Office concepts such as:, • trade lifecycle & confirmations, • market data & curves, • risk measures, • P&L drivers, • pricing / yield / spreads

Job Description The Customer Success Manager (CSM) is responsible for managing a set of Fortune 500 company relationships (brands, publishers, data providers) under the guidance of the Director of Customer Success, working with solutions engineering, support and commercial teams to understand and guide client implementation of a varied set of use cases. The CSM manages the day-to-day client interactions across a range of levels to ensure they receive the highest value possible from the InfoSum platform and are always engaged. Core Responsibilities: • Independently lead day-to-day interactions with clients, • Act as the clients’ go-to advocate and navigate internal processes at InfoSum and the client to provide a high level of customized service for the client, • Build the client’s ability to operate the InfoSum platform for more complex use cases, • Track performance and success of client’s data collaboration strategy to ensure InfoSum is driving towards the best possible outcome for the client / their partners, • Develop a perspective on the viable use cases of InfoSum for each client, seek alignment from the client with support of manager to achieve leadership buy-in, and develop a plan for implementation of new use cases, • Initiate and lead discussions regarding renewal of contracts, with support from manager to establish appropriate commercials and achieve client senior leadership buy-in, • Align on success metrics with the client and build a shared plan to align resources and resolve barriers to growth, • Run a reliable and organized account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives, • Work closely with Solutions Engineering to design use cases to achieve client goals, and in identifying and resolving technical issues blocking customer operations, • Additional responsibilities as and when required by the business Requirements The main skills needed to deliver the core responsibilities: • Background in advertising technology (4-6 years), ideally with exposure to a technology start-up environment, • Growing understanding of how data and identity is activated in the digital media ecosystem, • Clear written and oral communicator with emphasis on precision, • Demonstrable track record of growing revenue within complex partnerships, • Ability to build and cultivate new relationships with potential and existing partners within all parts of an organization, • An organized self-starter that can diversify their skill set to meet business priorities., • Excellent interpersonal and customer-facing skills, • A high level of curiosity and willingness to understand complex solutions designed to service customer needs, • Experience presenting and managing communications with senior leadership at brands, agencies and publishers, • Interest in and ability to represent and advocate for InfoSum’s core philosophy of privacy by default in your day to day interactions with clients, • A start-up attitude with a willingness to flex across roles to support peers in adjacent roles and fill gaps in service Benefits As well as working as part of an amazing, engaging and collaborative team, we offer our staff a wide range of benefits to motivate them to be the best they can be! Here's an overview of everything we offer right now! • Competitive commercial bonus plan, • Up to $100k base salary (based on experience), • Healthcare benefits, • 401k, • Mental wellbeing and support For this role, we would ideally like for someone to be based locally and come into the office 2-3 times a week for team syncs, however, if you require more flexibility, we can discuss a solution that works for everyone.

Role Scope and Responsibilities Data Foundations and Metrics • Partner with technical and data stakeholders to help define and maintain a scalable workforce data model, • Translate business questions into clear, consistent workforce metrics and reporting logic, • Establish and document metric definitions and data standards to ensure long-term consistency and accuracy, • Validate workforce data across systems to ensure integrity and reliability Governance and Alignment • Define and maintain core workforce metrics including headcount, attrition, hiring, and forecasting, • Support the development of governance practices across HR and people-related systems, • Drive alignment on workforce reporting across People, Finance, and senior leadership Analytics and Reporting • Design and deliver dashboards and reporting for headcount, hiring, and workforce planning, • Support workforce forecasting in partnership with Finance and business leaders, • Provide actionable insights that inform talent decisions and operational planning, • Ensure reporting is clear, intuitive, and executive-ready, with a strong emphasis on data visualization best practices Qualifications Experience • Approximately 6 to 10 years of experience in People Analytics, HR Analytics, or Workforce Analytics, • Proven experience building or significantly evolving workforce reporting and analytics frameworks, • Experience partnering with Finance, Engineering, or Data teams, • Background in financial services, fintech, or technology environments preferred, though not required Technical and Analytical Skills • Strong proficiency in SQL, • Experience with data visualization platforms such as Tableau, Power BI, Looker, or similar tools, • Familiarity with workforce-related systems including HRIS and ATS platforms, • Exposure to tools such as DAX, Python, or Alteryx is highly valued, • Experience working with UKG is a plus but not a requirement Core Competencies • Ability to translate complex business questions into structured analytical solutions, • Strong written and verbal communication skills with experience presenting to senior stakeholders, • Systems-oriented thinker who anticipates scale, governance, and future reporting needs, • Comfortable operating independently and prioritizing work in a fast-paced environment

Job DescriptionOur Company Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes. Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch. Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of ‘portals’. Our purpose is to save investors’ time while empowering them to make more informed investment decisions, leading to better financial outcomes. We are a fast-growing, dynamic team of 200+, serving over 400 clients, including several of America’s largest banks, families, and financial institutions. We’ve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale. Client Support Specialist As a Client Support Specialist, you will be a key liaison between our users and our product, playing a pivotal role in delivering a seamless and supportive client experience. You will respond to inbound inquiries, solve user issues, share product expertise, and collaborate cross-functionally to enhance the overall user experience. This is a great opportunity for someone who is enthusiastic about solving problems, eager to learn, and excited about working at the intersection of technology and finance. In this role, you will: * Perform in-depth troubleshooting to efficiently identify and resolve client inquiries via email and instant message, escalating to the Operations team when appropriate. * Serve as the primary escalation point for complex or high-priority client inquiries, working alongside the Operations and Engineering teams to drive resolution on the most nuanced issues. * Provide an exceptional experience for clients through effective communication, proactive learning, and deepening relationships. * Ensure client satisfaction by taking ownership of inbound client inquiries, providing updates, and ensuring that all open items are resolved in a timely manner. * Investigate user-reported issues and collaborate with our Engineering team to identify and resolve any bugs. * Own and evolve the team's training materials and internal documentation over time, ensuring resources stay current and reflect the latest product and process changes. * Translate recurring client friction points into structured, actionable feedback for Product and Operations - going beyond flagging issues to proposing solutions. * Mentor and support junior team members (Associates and Senior Associates), providing guidance on troubleshooting approaches, client communication, and best practices. Reach out to us if you: * Have 2-5 years of experience in a client-facing or support role, preferably in a B2B, fintech, SaaS, or startup setting. * Have demonstrated experience in a senior support or team lead capacity, and are ready to take on greater ownership beyond your individual workload. * Have a product first mentality and are excited to become a product expert. * Are a driven, positive, and proactive problem-solver with the ability to think on your feet while providing excellent customer service. * Are an excellent communicator - both written and verbally - with the ability to explain complex topics in a clear and approachable way. * Feel a strong sense of pride and ownership in your work and always follow through to deliver results. * Thrive in a stimulating and fast-paced environment. * Want to learn more about financial technology, investing, and alternative assets (previous exposure to private investments is a plus but not required). A Note about us: All of our full-time roles are based onsite at our New York City office, where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, collaborate effectively to solve challenges, and foster an engaging environment focused on shipping product and delivering exceptional service to our clients. We encourage applicants currently located in or willing to relocate to the NYC area to join us in this exciting, hands-on workspace. Some perks of working for Arch include: * Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly. * Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning. * Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth. * Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help. * Great office - we’ve invested in a great space for the Arch team to come together, at 18th and Park in Manhattan (the old Buzzfeed / NYT headquarters). * Lunch is on Us - Grab lunch on us while you’re in the office and take a break to laugh, brainstorm, or just hang out with your teammates over a meal. Compensation Range: $95K - $110K

Vice President of Construction 📍 Location: New York City 🏢 Company: MicroGrid Networks 💼 Employment Type: Full-Time | Executive Leadership About MicroGrid Networks MicroGrid Networks is driving the transition to decentralized energy infrastructure. We design, build, own and operate distributed energy systems and public EV Chargers in New York City. MGN is entering a major growth phase with 10 new projects which broke ground in December and expanding our leadership team to ensure quick execution and scalable growth. The plan is to build many more such facilities in the years to come. Position Overview The Vice President of Construction will lead the full spectrum of construction activities for MicroGrid Networks’ rapidly growing project portfolio. This leader will be responsible for establishing scalable construction processes, building out a high-performing team, and ensuring safe, efficient, and on-time delivery of projects. The ideal candidate brings a blend of strategic vision, operational rigor, and hands-on field experience, capable of scaling a construction organization while remaining deeply engaged with project execution. Key Responsibilities • Lead and scale all construction operations as the company ramps up to deliver ~10 concurrent projects., • Establish standardized procedures for scheduling, budgeting, procurement, safety, and quality to support growth and repeatability., • Oversee project delivery from pre-construction through commissioning—ensuring adherence to design, schedule, and budget., • Build and mentor a construction management team, including project managers, superintendents, and site leaders., • Develop and manage relationships with contractors, subcontractors, and vendors to secure reliable, cost-effective capacity., • Partner cross-functionally with Development, Engineering, and Operations to ensure constructibility, cost efficiency, and alignment with business goals., • Drive accountability for safety, quality, and performance across all active sites., • Implement systems and tools for project tracking, reporting, and continuous improvement as the organization scales. Qualifications • Bachelor’s degree in Construction Management, Civil/Electrical Engineering, or related field (Master’s degree preferred)., • 15+ years of experience in construction management, including at least 5 years leading multi-site projects., • Strong leadership, communication, and negotiation skills with the ability to motivate and manage cross-functional teams., • Proven track record of scaling a construction program or organization through rapid growth., • Experience in large high-voltage electrical installations, distributed energy resources, solar, and battery storage preferred., • Financial and contractual acumen, including experience with GC/EPC contracts, project controls, and cost management systems., • Commitment to safety, quality, and environmental best practices., • Willingness to travel to active project sites as required. Why Join MicroGrid Networks • Play a key leadership role in shaping and scaling a company at the forefront of the energy transition., • Lead a construction organization building critical clean energy infrastructure, • Competitive executive compensation, performance incentives, and comprehensive benefits. 💼 Salary: $260,000–$350,000 (based on experience) Join us in building the infrastructure powering NYC’s clean energy future.

Our client is a startup AI company that is on a mission to help healthcare providers spend more time with patients and less time on burdensome administrative workflows. Having achieved product-market fit, doubled revenue in each of the last two quarters, and secured $22M in Series A funding from BCV & Accel, they're poised for rapid growth. Ideal fit for someone who has built recruiting functions from scratch at Series B–D stage companies The Role We're hiring our first in-house Recruiter to own hiring across engineering, go-to-market, and operations. You'll be both a strategic partner and a hands-on sourcer, building pipelines, closing top talent, and shaping the processes that will scale our team from 30 to 50+ people. In this role, you'll shape our talent narrative, design scalable processes, and build a brand that consistently attracts top performers. Why Join Us • Ground-floor opportunity to build the recruiting function from scratch, • Mission-driven impact: Help healthcare providers spend more time with patients, • Unprecedented growth: Series A backed, doubling revenue quarter over quarter, • Cutting-edge technology transforming healthcare operations, • High-visibility role with direct access to the CEO and C-Suite, • Collaborative culture: Smart, passionate, in-office team committed to excellence Key Responsibilities: Full-Cycle Recruiting Excellence • Own the end-to-end recruiting process from sourcing to offer negotiation across all functions and roles., • Actively source top talent through LinkedIn outreach, referrals, events, and creative channels., • Tailor messaging to reflect evolving company needs and inspire interest in our company., • Collaborate with hiring managers to deeply understand role requirements, team dynamics, and ideal candidate profiles., • Deliver a best-in-class candidate journey that reinforces our values — even for those we don't hire., • Initially focus on sourcing and closing; evolve into building scalable processes, tools, and metrics to reduce reliance on external sources, • Track and report on key metrics using data to support recruitment strategy Required Qualifications • 4+ years of full-cycle recruiting in high-growth technology companies., • Proven success hiring across multiple functions, with strong technical recruiting skills, • Track record of sourcing and closing passive candidates in competitive markets, • Experience building recruiting processes and systems in fast-paced environments, • Data-driven, analytical mindset — uses metrics to optimize strategy and execution, • Exceptional communication and stakeholder management skills, • Proficiency with ATS platforms (Ashby, Greenhouse, etc.) and sourcing tools Preferred Qualifications • Built recruiting functions from scratch at Series B–D stage companies (under 250 employees), • Experience in VC-backed SaaS environments, • Background in companies that doubled headcount within 18–24 months, • History of winning top talent from outside well-known employers What We Offer • Competitive salary + equity, • Comprehensive benefits package, • 401(k), • Unlimited PTO, • Collaborative, high-energy work environment, • Opportunity to make a significant impact and define a new market category Location: Fully on-site in New York, NY.

As a member of WideOrbit’s Professional Services team, reporting to the Principal Consultant, Digital Practice Lead, the Solutions Consultant is responsible for delivering implementation projects and professional services engagements, with a primary focus on WideOrbit Digital solutions including digital order management, integrations, and ad tech workflows. In this role, you will lead the design and execution of client onboarding, architecting customized solutions that support both linear and digital workflows and align with each client’s unique business and operational needs. You’ll ensure seamless compatibility of solutions within the broader WideOrbit ecosystem, maintaining alignment across products and services. The ideal candidate has a blend of media, ad tech and technical consulting experience, with the ability to collaborate effectively with internal teams, including Product, Engineering, and Sales. If you’re passionate about understanding client goals, proactively addressing challenges, and are comfortable taking a hands-on approach to ensure successful project delivery and maximize the value clients derive from WideOrbit solutions, please apply today. Here’s what success will look like: • Manage end-to-end implementation and professional services projects, ensuring alignment with both WideOrbit and client objectives, delivered on time and within scope., • Drive the gathering of business requirements, mapping workflows, design and tailoring configurations to client needs and ensuring effective project execution., • Partner closely with teams across Product, Engineering, and Sales to align technical and business strategies, facilitating effective and efficient project delivery and client satisfaction., • Engage with clients in a proactive, consultative manner to understand their business objectives, recommend best practices, and troubleshoot configuration., • Plan and deliver training sessions for new clients during implementations and existing clients during professional services engagements, ensuring effective adoption of the WideOrbit platform., • Demonstrate flexibility and initiative when working on solutions that are still in development, contributing feedback and creative problem-solving., • Identify opportunities to enhance processes and best practices as the WideOrbit platform evolves., • Coordinate with project managers to develop high-level timelines, manage resources, and prioritize multiple projects, seeing each through to completion., • Identify, document, and communicate software defects or enhancement requests, collaborating with internal teams and keeping clients informed., • Stay current on new WideOrbit products, features, and industry trends., • As needed, travel to client sites to support onboarding, discovery sessions, and onsite training. To thrive in this role, we’re looking for: • 4+ years of experience in a media-focused software environment, with digital advertising, programmatic media or ad tech integrations preferred., • Hands on knowledge of ad servers (Google Ad Manager, Freewheel, Adswizz/Audiomatic, etc.), DSPs (DV360, The Trade Desk, etc.), and platforms for ad buying/selling., • Strong technical aptitude and comfort working across evolving solutions and systems., • Comfort using AI-powered tools to support daily work (e.g., analysis, documentation, troubleshooting, knowledge discovery, or process automation)., • Bonus: Understanding of linear TV, audio, and cross-platform media workflows is a plus., • Strong interpersonal skills with a proven ability to build trusted relationships with clients and internal teams., • Comfortable serving as a primary client point of contact and collaborating effectively across functions., • Demonstrated problem-solving skills with a consultative, solutions-oriented mindset., • Highly organized with strong time management skills and the ability to balance multiple priorities., • Passion for delivering exceptional client experiences., • Excellent written and verbal communication skills. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift up to 15 pounds at times. Location: This role can be based in any of our offices or remote, with a preference for candidates working in the Eastern Time Zone. Pay Range: $95,000 - $110,000 + Annual Variable Bonus Compensation: The compensation range listed, and a general description of other compensation and benefits will apply to this position. Various factors are considered to determine compensation ranges including market data, location, experience, qualifications, and skills. WideOrbit reserves the right to pay more or less than the salary and benefit information posted. Benefits & Perks: Besides a great work environment with smart and friendly coworkers, direct access to leadership and knowledge about how your work impacts company success, here are some of our benefits and perks: A competitive salary, health insurance, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, 401(k) match, and plenty of opportunities to grow! Equal Opportunity Employer: We are committed to treating all applicants fairly, WideOrbit is an equal opportunity employer that prohibits unlawful discrimination based on race, color, religion, sex, national origin, age, physical or mental disability, medical condition, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. Additionally, we consider qualified applicants whose histories are impacted by our justice system, consistent with applicable federal, state, and local law.

Job Description This role is intended for Mandarin fluent speakers, including reading and writing. Are you ready to go uP? • We are named in Top Workplaces NYC for 2024, • We are one of the winners of USPAACC’s Fast 100 Asian American Business awards, • We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies, • We were a finalist for Best ISO of the Year by ETA in 2024 Why Should You Join Universal Processing? • You want to work at a minority owned Fintech company that empowers small to medium-sized businesses, • You are passionate to serve and support our local community and their growth, • You get on-the-job training to get you familiar with the industry and the role, • You get medical, vision, and dental coverage, generous PTO, 401k, • We offer periodic performance review for potential salary increaseCompensation: This is a non-exempt position, with a monthly salary of $3,600 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $4,000 per month. Role Summary: The Client Support - Point of Sale role is a fully onsite position 5 days a week in our Flushing, NY office. This position is a critical role that interacts directly with our clients, supports our sales effort, and troubleshoots our systems. This role requires a technical background. You will be expected to perform client-facing work, alongside troubleshooting for our clients. A Day in the Life of a Technical Support Responsibilities: • Prepare, install, and configure software & hardware for deployment, • Onboard and train new users for newly deployed software and hardware, • Perform remote troubleshooting over the phone and through remote control tools, • Identify and analyze issues for software and/or hardware, • Partner with the Operations and Sales departments to provide the best solution for POS inquiries, • Collect feedback from end-users and work with the Development team for future product improvement, • Assist in inventory tracking and management Qualifications: • Must be authorized to work in the US at the time of hire. We are an E-Verify employer!, • Bilingual proficiency in Mandarin is required, both reading and writing included., • Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Network Administration, or related field is a plus, • Strong communication skills, critical thinking, detail-oriented, and analytical abilities., • Able to actively listen to clients and interact with clients in a friendly and patient manner, • Able to take initiative to solve problem effectively, • Self-motivated to learn new systems and installation of products, • Able to accomplish tasks before deadlines and be detail-oriented, • Able to work efficiently as part of a team and as an individual, • Proficient with Excel and Word About uP: Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution. At Let’s Go uP, we are an equal employment opportunity employer. To learn more about us, please visit us at: . Let's Go uP Together! Powered by JazzHR 6m9goESD99

Job DescriptionWho you are You’re a customer-focused problem solver who enjoys working in technical environments and building strong relationships with customers. You’re curious, adaptable, and comfortable learning new technologies quickly. You take ownership of your work and care about helping customers achieve real value. You’re confident working with a range of stakeholders—from engineers to team leads—and are continuing to build your ability to navigate more complex customer environments. You thrive in fast-moving environments where priorities can shift, and you’re excited to grow your skills while contributing to a team that’s building and scaling. At Copia, you’ll work with industrial and engineering teams to help them adopt modern tools that improve how they collaborate, manage code, and operate critical systems. Copia is growing quickly, and this role is ideal for someone who is excited about being part of a fast-paced startup and looking to develop into a more senior Customer Success leader over time. What You'll Do: * Manage a portfolio of customer relationships, supporting them from onboarding through renewal * Build strong relationships with customer stakeholders, particularly engineering and operations teams * Lead regular customer engagements including onboarding sessions, check-ins, and business reviews (with support as needed) * Help customers adopt Copia and guide them toward best practices * Identify adoption risks and work with internal teams to proactively address them * Partner with Sales on renewal and expansion opportunities * Collaborate closely with Product, Engineering, and Support to resolve customer issues and improve the overall experience * Translate customer feedback into clear insights for internal teams * Track customer health, engagement, and key success metrics * Contribute to improving Customer Success processes as the team scales What you'll need: * 3–6 years of experience in Customer Success, Account Management, Consulting, or another customer-facing role * Experience working with customers in a SaaS or technical environment * Ability to learn new technologies and workflows quickly * Strong communication and relationship-building skills * Good organizational skills with the ability to manage multiple customers and priorities * Comfort working in a fast-paced, evolving startup environment * Experience collaborating cross-functionally with teams like Sales, Product, or Support * Willingness to take ownership and continue developing as a Customer Success professional Nice to have: * Experience working with industrial automation environments or engineering-heavy organizations * Familiarity with PLC systems, manufacturing technology, or hardware engineering workflows * Experience working in high-growth startup environments * Background supporting technical product adoption or complex software deployments * Familiarity with Git or modern engineering collaboration tools * Familiarity with Hubspot CRM This position is hybrid out of our New York City HQ.Benefits include unlimited PTO, employer-subsidized healthcare through Aetna, commuter benefits, in-office lunches, and more! Full-time, permanent employees also receive generous equity packages.Come join us!Copia is growing extraordinarily fast! Join a best-in-class start-up with huge amounts of upside and impact. Our headquarters is in New York City.

Job Description Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth. We're looking for a strategic and experienced Customer Success Manager to join our Upmarket team and lead relationships with some of the world's most recognized eCommerce brands. In this role, you'll act as a trusted advisor—owning relationships end-to-end, driving measurable business outcomes, and ensuring customers achieve success and growth across Yotpo's platform. • Own customer relationships post-onboarding through renewal, developing success plans that align with business goals and measurable outcomes, • Deliver a true consultant perspective in every interaction—creating tailored strategies based on each customer's goals, challenges, and opportunities, • Partner closely with Account Managers to drive retention, expansion, and accurate revenue forecasting, • Proactively track adoption and performance metrics, managing risk through regular engagement and leading resolution strategies when challenges arise., • Lead strategic QBRs and executive-level conversations that align Yotpo's roadmap to customer objectives., • Build and maintain strong, multi-threaded relationships with stakeholders across enterprise organizations, from day-to-day operators to C-suite executives., • Collaborate cross-functionally across global teams with Product, Sales, Marketing, and R&D to deliver a seamless, high-impact customer experience., • Independently pilots client escalations, framing issues constructively, and aligning stakeholders on resolution paths., • Advocate for customer needs internally, influencing product innovation and roadmap priorities. Ability to translate complex customer needs into actionable solutions for our product and engineering teams., • 3-5 years of CS or Account Management experience required (ideally from a MarTech company), • A strategic advisor skilled in managing complex customer relationships and engaging C-suite leaders., • Analytical and data-driven, using insights to measure performance and demonstrate business impact., • Commercially savvy, with a strong understanding of renewal, retention, and expansion levers., • Collaborative and effective at aligning cross-functional teams toward shared goals., • An exceptional communicator and storyteller with strong presentation and executive engagement skills., • Solutions-oriented, with excellent problem-solving and analytical capabilities. About Yotpo US: • 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums., • 100% coverage of employee dental + vision premiums., • Comprehensive life and disability insurance., • Flexible Time Off (FTO) policy, sick time, and paid holidays., • Equity in options., • Company sponsored 401K matching., • Pre-tax Commuter and Healthcare benefits., • Comprehensive paid leave for new parents and Dependent Care FSA., • Individualized career development, rewards and recognition., • Wellness and philanthropic programming and events. Yotpo is for everyone, and we're committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong. Base salary $100,000- 120,000 In addition to base salary, this role includes a variable compensation component. Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks. Artificial Intelligence (AI) Disclosure If AI is used to screen, assess, or select applicants, employers must disclose this in the publicly advertised job posting. "AI" is broadly defined to mean "a machine-based system that, for explicit or implicit objectives, infers from the input it receives in order to generate outputs such as predictions, content, recommendations or decisions that can influence physical or virtual environments." #LI-Hybrid

Job Description Who We Are Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our 600+ employees work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world's most premium platforms. Taking a creative science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Now 20+ years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Who We Hire Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn't stop to ask what's next, because they're already building it. Mission The Publisher Partnerships Manager exists to protect and grow revenue for Kargo's most valuable publisher relationships. This role owns the day-to-day health of a portfolio of premium digital media partners — monitoring performance, solving technical issues, and delivering the kind of consultative service that makes Kargo indispensable. When this role is firing, publishers are hitting their revenue goals, churn risk is low, and Kargo is the partner they call first. This is a hybrid role requiring onsite presence 4 days per week. Outcomes — What Success Looks Like in 6–12 Months • Portfolio health is proactively managed, not reactively patched — Performance data is monitored consistently across all accounts; revenue trends are flagged and addressed before partners raise them, • Publisher retention is strong across the book — Assigned partners renew and expand their relationship with Kargo; escalations are rare and resolved quickly when they do occur, • QBRs are delivered with depth and strategic value — Quarterly business reviews are prepared and presented with competitive insights, performance analysis, and forward-looking recommendations that partners cite as genuinely useful, • Technical issues are resolved with speed and ownership — Supply-side issues — header bidding, integration bugs, reporting discrepancies — are triaged independently and closed in partnership with product and ops without hand-holding Required • 3–4 years in a publisher-facing role at an SSP, DSP, or ad tech platform — understands the supply side of the ecosystem from the inside, • Fluency in programmatic fundamentals — supply/demand dynamics across mobile, video, and CTV; knows how inventory quality and fill rates are driven, • Hands-on experience with header bidding, VAST, OpenRTB integrations, and/or Amazon TAM, • Proficiency in Excel for performance analysis — pivot tables, lookups, and functions used regularly, not occasionally, • Ability to generate, interpret, and present reporting that surfaces actionable insights for publisher partners, • Existing book of publisher relationships and contacts that can accelerate trust-building from day one Proactive Account Ownership • Monitors performance data regularly and surfaces issues or opportunities before partners ask — doesn't wait for inbound to drive the relationship, • Troubleshoots integration and supply issues independently before escalating; understands enough of the stack to ask the right questions and speak credibly with product and engineering, • Stays solutions-oriented when multiple accounts have competing urgent needs; prioritizes without dropping balls or losing tone, • Works fluidly across internal teams — ops, product, sales — to get things resolved without territoriality or drama, • AdAge Best Places to Work, • ThinkLA Partner of the Year, • Built In Best Places to Work, • Cynopsis 2025 Top Women in Media - Jeannine Shao Collins, • Martech Breakthrough Awards - Best Overall Adtech Company, • Digiday Media Awards Best Event, • Cynopsis Media Impact Awards-Best CTV Platform, • Martech Breakthrough Awards-CTV Innovation, • Big Picture: kargo.com Pursuant to applicable fair chance laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Kargo will consider qualified applicants with arrest and conviction records for employment.

Job Description Who is Atominvest Atominvest is the operating system for modern private markets asset managers. Our modular, flexible SaaS technology underpins key investor- and portfolio-management workflows. Our customers are sophisticated private equity, growth equity, and private credit firms managing billions in assets globally. We aim to deliver ongoing high-quality outcomes for them through a long-term partnership mindset. At Atominvest, you’ll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world’s best investors and delivering a positive impact through this. Based on the growth we are experiencing, we think we’re on to something big. It won’t be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You’ll move quicker than feels comfortable and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SaaS companies on the planet. We’ve gone from zero to ten, now we’re looking to go from ten to one hundred! Role Overview: As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world’s leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You’ll Be Doing * Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. * Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go-live, and post-deployment adoption. * Shorten time-to-value by proactively managing timelines, dependencies, and client expectations. * Analyze client datasets, workflows, and reporting structures to configure optimal solutions. * Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. * Deliver white-glove support, ensuring issues are escalated, prioritised, and resolved quickly. * Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you’re excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we’d love to hear from you. Requirements * Prior experience in Customer Success, Implementation, or a client-facing role in a high-growth B2B SaaS environment. * Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. * Exceptionally organised, with strong project management instincts and attention to detail. * Analytical, structured thinker with experience interpreting and working with client datasets. * Advanced Excel skills. * Clear, concise written and verbal communication—you can simplify complexity for senior stakeholders. * Proven ability to deliver best-in-class client service in fast-moving environments. * Collaborative team player who contributes ideas and learns quickly. * Ambitious, entrepreneurial mindset with resilience and a bias toward action. * Bonus: hands-on project management experience or formal PM frameworks. Interview Process * Initial screening call * Conversation with our US Customer Success Lead * Case study * Interview with our Global Head of Customer Success * Conversation with US team member * Offer and onboarding at Atominvest What we offer * Competitive compensation (fixed base salary + performance incentives) * 25 days of holiday per year + bank holidays * Hybrid working style (a minimum of 3 days in our central London office is required) * Cycle2Work scheme * Employee Assistance Programme (EAP) to support employee wellness * A culture of trust, ownership, responsibility and autonomy in your work * An incredible team of smart and mission-driven people to work with * Fun working atmosphere * Significant growth opportunities * Company-wide socials and events Compensation Range: $80K - $100K

About DGA DGA Security protects some of the world’s most recognized brands. With over 50 years of market leadership, we combine a proven foundation with a relentless drive to evolve. We don’t chase trends. We solve real problems with measurable impact. We are making a significant investment in video and AI as core pillars of our next phase of growth, and we are looking for the leader who will turn that investment into market leadership. The Role This is a true build-and-lead opportunity. You own the video business end-to-end—product strategy, system architecture, vendor ecosystem, and advanced technical execution. Your mandate is clear: transform video into a scalable, high-performance, high-margin business that wins complex opportunities and delivers flawlessly in the field. You will play the lead role in defining the technical vision for our video portfolio and operate beyond the scope of traditional sales engineering or support - owning the hardest problems and setting the standard for excellence. Responsibilities • Build and scale a structured, repeatable video and live monitoring offering, • Architect advanced surveillance systems for commercial and multi-site environments, • Own and solve non-standard, high-complexity system designs, • Establish best-in-class standards for design, deployment, and lifecycle support, • Own, lead and optimize key vendor partnerships (OpenEye, Axis, Speco, others), • Identify, evaluate and onboard next-generation technology, • Integrate AI analytics to elevate detection accuracy and response outcomes, • Partner with Sales to win high-value, technically complex deals, • Serve as the escalation point for the most challenging technical issues, • Drive system reliability, performance, and scalability across the installed base, • Reduce install friction and long-term support burden, • Create clarity and consistency through strong documentation and standards Success • Video becomes a major, accelerating revenue engine for DGA, • Systems are consistent, scalable, and operationally efficient, • AI meaningfully improves detection, response times, and differentiation, • DGA consistently wins more complex, high-value opportunities, • Installed systems are stable, high-performing, and easy to support Requirements • 5–10+ years in commercial security, video, or related technology, • Strong IP networking and remote connectivity, • Proven experience designing multi-site, high-availability systems, • Advanced troubleshooting across hardware, software, and networks, • Experience integrating video with monitoring or security platforms, • Strong vendor management and product evaluation experience, • Demonstrated success building or scaling technical programs, • High ownership, strong judgment, and ability to create structure Nice to Have • Deep experience with video surveillance systems (VMS, cameras, infrastructure), • Experience leveraging video system data and analytics to proactively identify issues, improve performance, and enhance monitoring outcomes, • Hands-on experience with AI-based video analytics tools and platforms, • Experience with platforms like OpenEye, Axis, Speco, or similar, • Remote guarding or live video monitoring experience, • Access control or intrusion background This is a high-impact leadership role with the mandate—and visibility—to shape DGA’s next phase of growth. Success in this role opens the door to broader product and technology leadership across the organization. From the moment you walk into our beautiful offices, you get the right entrepreneurial vibe with all the excitement and benefits you would expect. However, DGA is serious about fostering a healthy work/life balance and time spent with the team will confirm that. Most importantly you will have the chance to surround yourself with some of the best and brightest people around. What's In It for You • Competitive compensation with an excellent comprehensive benefits package., • Join a team of experienced, driven professionals who are passionate about what they do., • Make meaningful contributions to our products and company vision, with clear visibility and opportunities for career advancement., • Vibrant company culture that believes in working hard and celebrating together., • Work from our conveniently located office in the heart of Hell’s Kitchen. Benefits and Perks • Comprehensive health insurance includes medical, dental and vision coverage., • 401(k) Retirement Savings Plan with Employer Match, • Exclusive Corporate Discounts, • Commuter Benefits, • Company Paid Life Insurance, • And much more! DGA Security is proud to offer a comprehensive total rewards package. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is between $150,000 and $170,000 dollars, which represents our good faith and reasonable estimate of the starting salary range at the time of posting. The actual rate offered for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity DGA is an Equal Opportunity Employer. Here, we believe that embracing innovation is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where differences are celebrated, and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.

About The Company This is a high-growth, venture-backed company building an AI-driven platform focused on modernizing finance and back-office operations. The product helps organizations automate core workflows across billing, payments, reporting, and financial processes, enabling teams to reduce manual work and improve operational visibility. The company is early-stage, well-funded, and based in New York, with a strong technical and domain-focused founding team. About The Role The company is hiring a Head of Implementation to build and scale its customer delivery function. This is a player-coach role where you will lead the implementation strategy while staying close to complex, high-impact customer deployments. You will define how the platform is delivered, partner cross-functionally with Product, Engineering, and Operations, and build the systems, processes, and team needed to support rapid growth. What You’ll Do Own the Implementation Function • Build and scale the implementation team, including hiring, onboarding, and development, • Define team structure, roles, and performance expectations, • Establish delivery standards and best practices Lead Strategic Implementations • Stay hands-on with complex or high-priority customer implementations, • Oversee end-to-end onboarding, including process mapping, system configuration, and integrations, • Ensure successful and efficient go-lives for key accounts Build Scalable Processes • Design and implement repeatable playbooks and workflows, • Improve internal tooling, data visibility, and operational efficiency, • Drive consistency across implementations as the company scales Act as a Functional Expert • Translate business and operational requirements for customers, • Ensure alignment between platform capabilities and client workflows Partner Cross-Functionally • Work closely with Product and Engineering to surface insights from implementations, • Influence product direction based on customer needs and delivery experience Drive Performance and Accountability • Track delivery metrics and team performance, • Identify bottlenecks and implement solutions to improve speed and quality, • Ensure a high standard of customer experience What They’re Looking For • 6–10+ years of experience in implementation, onboarding, or professional services within SaaS or fintech, • Experience leading and scaling an implementation or delivery team, • Strong understanding of business process workflows, systems, and integrations, • Experience working with ERP or financial systems (e.g., NetSuite, QuickBooks), • Proven ability to manage complex customer implementations end-to-end, • Strong leadership, communication, and cross-functional collaboration skills, • Background in finance, accounting, or business systems is a plus, • Based in NYC and comfortable with an in-office environment Why This Role This is an opportunity to take ownership of a critical function at an early-stage company operating at the intersection of AI and business operations. You’ll have a direct impact on how the product is delivered, how the team is built, and how the company scales its customer base.

Ettinger Engineering Associates (EEA), a leader in sustainable MEP/FP and civil engineering design, is seeking a mid- to senior-level Passive House Specialist to lead and deliver high-performance building projects across our growing portfolio. This role goes beyond modeling – you’ll lead projects from early design through construction, driving performance, coordinating teams, and ensuring what gets built meets Passive House certification and energy targets. Salary: $75,000.00 - $130,000.00 per year Key Responsibilities • Manage large-scale multifamily high-performance and Passive House projects from design through construction., • Lead Passive House (PHI/PHIUS) certification efforts, including documentation, modeling, and QA/QC., • Advise project teams on Passive House and sustainability strategies, including building systems, enclosure assemblies, materials, constructability, and site improvements., • Recommend energy efficiency and resiliency strategies supported by engineering analysis, building science, and simulation tools., • Perform and/or oversee energy modeling (PHPP, WUFI Passive, THERM, Flixo, or equivalent) to evaluate and validate design decisions., • Track and manage multiple projects simultaneously, coordinating with internal staff and external design and construction teams to maintain schedule and performance targets., • Conduct architectural and engineering design reviews and provide clear, actionable feedback to project teams., • Review drawings, specifications, and construction submittals for compliance with Passive House, energy codes, and program requirements., • Advise on certification pathways and requirements, including Passive House, ENERGY STAR, Enterprise Green Communities, and LEED., • Perform construction-phase services including site inspections, field verification, and performance testing oversight., • Maintain working knowledge of evolving technologies, materials, and best practices in high-performance building design., • Stay current with ASHRAE standards, NYC/NYS energy codes, and incentive programs (e.g., NYSERDA, HPD, HCR)., • Prepare and manage documentation for program compliance and coordinate with certifiers and program administrators., • Contribute to improving internal tools, workflows, and deliverables through proactive problem-solving and process refinement. Minimum Qualifications • Bachelor’s or Master’s degree in architecture, engineering, building science, or a related field., • PHIUS CPHC or PHI Certified Passive House Designer required., • 5+ years of experience in high-performance building design and project management., • Proven experience delivering Passive House or equivalent high-performance projects through construction., • Strong understanding of building enclosure systems, air barriers, thermal bridging, and mechanical systems integration., • Ability to manage multiple projects and communicate effectively with diverse teams., • Experience with PHPP, WUFI Passive, THERM, or similar tools. Preferred Qualifications – Field Testing and Verification • Hands-on experience with blower door testing (whole-building and compartmentalization)., • Experience with enclosure air leakage testing and ASTM and Passive House protocols., • Familiarity with duct leakage testing and airflow verification., • Experience conducting or interpreting infrared thermography (IR scanning)., • Knowledge of ventilation commissioning and balancing (ERV/HRV systems)., • Experience performing construction inspections to verify air barrier continuity, insulation quality, and system installation., • Ability to diagnose and resolve field performance issues to meet certification targets.

Job title: • Quantitative Researcher (Systematic Equities). Salary: • Up to £350,000 starting base + industry-leading guaranteed bonus and package., • TC of up to £1M+ GBP in annual compensation. Location: • Chicago/New York/London., • Hybrid (3days). Client: • Globally leading quantitative proprietary trading firm founded in the late 2000s., • Strong reputation in HFT and automated-market making coupled with MFT., • Multidisciplinary team of highly accomplished scientific, academic and industry subject matter experts, including ACM-ICPC/Hackathon Winners, IOI/IMO/IPhO Medallists., • Developing and deploying systematic strats across an array of asset classes including Equities, Futures, Options/Vol, and ETFs. Role: • Quantitative Researcher for Alpha Gen (Systematic Equities)., • Responsible for full lifecycle research from data curation/validation, feature engineering, model development and signal generation., • Role is sitting in a Global Sys Equities team across the US, Europe and APAC. Required skills: • 1yr+ alpha signal generation experience from a competitor fund, market-maker or proprietary trading firm only., • Advanced degree in a highly scientific, quantitative or computational discipline (examples include STEM and Machine Learning)., • Innovation in your field including strong publication records/best papers., • Capable across topics in statistical modelling, algorithms, data structures, and/or ML., • Working proficiency in one of the main OO programming languages: C++, Python., • Extraordinary accomplishments in high school and university-level programming competitions including but not limited to: Olympiad Medallists, ACM-ICPC finalists and winners, and Industry-sponsored Hackathon finalists and winners. If this opportunity is of interest, please apply direct or email me at .

Job Title: Senior Technical Agile Project Manager Location: New York, NY (100% Remote Role) Duration: 12+ Months Contract Pay Rate: $56-$66/hr (W2), depending on experience Interview Mode: 1st round via Teams. 2nd round onsite in NYC (despite being remote rote) NOTE: MUST BE ABLE TO ONBOARD FOR FIRST WEEK ONSITE IN NYC. REST OF ROLE IS REMOTE Position Overview Our Fortune 500 client located in New York, NY is seeking a Senior Technical Agile Project Manager to support enterprise Customer Engagement initiatives within the clients' Business Systems Delivery (BSD) organization. This role will lead the delivery of complex, cross-functional technology projects focused on Pega-based platforms, customer operations, and digital transformation initiatives. The ideal candidate will bring strong experience in Agile and hybrid delivery environments, with the ability to manage full project lifecycles from planning through implementation. This individual will work closely with Product Owners, engineering teams, and business stakeholders to drive execution, ensure alignment, and deliver high-quality solutions that meet both business and regulatory requirements. Key Responsibilities Project & Program Delivery • Plan, organize, and manage large-scale, cross-functional IT projects with significant business impact, • Develop and maintain project roadmaps, schedules, and work plans, ensuring alignment with business objectives, • Balance scope, schedule, budget, quality, and risk to drive successful project outcomes, • Lead and facilitate Agile ceremonies including daily standups, sprint planning, backlog grooming, and retrospectives, • Support Agile, Scrum, SAFe, and Waterfall delivery models as required, • Ensure adherence to SDLC and DevOps best practices, • Act as the primary point of contact for business stakeholders, product owners, and leadership teams, • Communicate project status, risks, and key decisions through reports, dashboards, and executive presentations, • Ensure compliance with Azure DevOps processes for tracking tasks, defects, and progress, • Define release scope and schedules, ensuring timely and reliable delivery of business value, • Identify and remove delivery impediments, escalating risks when necessary, • Lead and mentor project teams, defining roles and responsibilities to optimize performance, • Coordinate activities across internal teams, vendors, and subcontractors, • Identify opportunities for process improvement, reuse, and efficiency gains, • Define and maintain project management processes, standards, and best practices, • Strong experience as a Technical Project Manager / Agile Delivery Lead in enterprise environments, • Deep knowledge of Agile, Scrum, SAFe, Waterfall, SDLC, and DevOps methodologies, • Proven experience managing complex, cross-functional IT projects, • Experience with Azure DevOps for project tracking and delivery management, • Strong experience with API integrations and cloud-based project delivery (Azure preferred), • Demonstrated ability to manage stakeholders, risks, and competing priorities, • Excellent communication, facilitation, and leadership skills Must Have • Agile Delivery Leadership, • Technical Project Management, • API Integration, • Cloud Migration / Cloud Delivery Management, • Azure DevOps, • Product Roadmap Development & Communication, • Strong Stakeholder Management, • Experience with Pega platforms, • Experience in Customer Engagement or Utilities domain At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.