Customer Service Supervisor
6 days ago
Dallas
Job Description Customer Service Supervisor Location: Dallas, TX Company: Barnsco Texas Employment Type: Full-Time Barnsco Texas is seeking an experienced Customer Service Supervisor to lead our Customer Service and Inside Sales team. This role supports our customers, inside and outside sales teams, and multiple operational departments to ensure accurate order processing, exceptional service, and on-time delivery. If you thrive in a fast-paced environment and enjoy developing strong teams, we want to hear from you. What You’ll Do • Lead and support Customer Service Representatives to ensure accurate order entry, processing, invoicing, and on-time delivery., • Collaborate closely with detailing, estimating, production, shipping, and outside sales teams to exceed customer expectations., • Coordinate new customer requests such as product samples, pricing, specifications, and availability., • Provide coaching, training, and guidance to staff—including hiring, evaluations, and disciplinary action., • Continuously improve customer service standards and support company goals and quality initiatives., • Investigate and resolve customer concerns, billing issues, and credit requests., • Recommend improvements to products, services, policies, and processes., • Supervise the Dallas CSR & Inside Sales Team and help standardize procedures across multiple locations., • Maintain daily/weekly/monthly reporting and build systems to track service performance., • Generate quotes, manage assigned accounts, and align customer goals with company solutions., • Oversee showroom layout, stocking, organization, and cycle counting., • Interpret business data, analyze trends, and prepare reports or presentations as needed., • Perform additional duties as assigned. What We’re Looking For • 1–3 years of experience in customer service management or supervisory roles., • Experience in building materials or construction supply preferred., • Strong knowledge of Microsoft Office Suite; Epicor BizTrack experience is a plus., • Excellent written and verbal communication skills., • Bilingual (English/Spanish) preferred., • Strong problem-solving skills and ability to interpret a wide range of instructions. Physical Requirements • Ability to sit, stand, walk, and use hands for extended periods., • Occasional lifting of up to 25 lbs., • Occasional entry into the shop environment and adherence to required safety protocols. Work Environment • Office environment with regular computer use., • May occasionally interact with production or warehouse settings., • Reasonable accommodation available for individuals with disabilities. About Barnsco Texas Barnsco Texas, part of the Kodiak Building Partners family, has served the concrete construction market since 1984. We provide rebar fabrication, post-tension services, construction supplies, engineering support, and equipment sales and rentals. We pride ourselves on a culture that encourages professional growth, values hard work, and fosters open communication. If you’re seeking a long-term opportunity with a stable and trusted Texas-based company, Barnsco Texas is the place for you. Barnsco Texas is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, sex, age, national origin, disability, marital status, sexual orientation, or any other protected status. Company DescriptionBarnsco Texas, a member of the Kodiak Building Partners family, has been serving the concrete construction markets in Texas since 1984. We are a Texas-based company that offers equipment sales, rentals, and maintenance services. Additionally, we provide concrete constructions supplies, equipment sales, rental, rebar fabrication, full service post-tension, and engineering services. At Barnsco Texas, our core values are at the heart of everything we do. We provide a unique environment that encourages individual growth and recognizes individual performance and hard work. Our management team is visible and accessible, ensuring effective communication. If you are seeking growth opportunities in a stable company, look no further than Barnsco Texas.Barnsco Texas, a member of the Kodiak Building Partners family, has been serving the concrete construction markets in Texas since 1984. We are a Texas-based company that offers equipment sales, rentals, and maintenance services. Additionally, we provide concrete constructions supplies, equipment sales, rental, rebar fabrication, full service post-tension, and engineering services.\r\nAt Barnsco Texas, our core values are at the heart of everything we do. We provide a unique environment that encourages individual growth and recognizes individual performance and hard work. Our management team is visible and accessible, ensuring effective communication. If you are seeking growth opportunities in a stable company, look no further than Barnsco Texas.