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Job Description We are hiring Registered Behavior Technicians Company Overview We’re on a mission to create a world where every child can thrive and reach their full potential. We provide high-quality Applied Behavior Analysis (ABA), Speech, Occupational, and Mental Health therapies to our clients. Join our team as a Behavior Analyst and be a part of shaping a brighter future for children. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Purpose of Position As a Registered Behavioral Technician, you will engage directly with clients in a home-based environment, adhering to treatment plans established by the BCBA Supervisor. Your responsibilities will include but are not limited to, creating program materials, executing treatment procedures, fostering transparent communication with supervisors, accurately collecting and managing data, and engaging in continuous training and assessments. Additionally, you will support parent training and clinical evaluations, promoting ethical conduct and compliance accordingly to our policies. Responsibilities • Work 1:1 with clients in the home-based setting., • Consistently follow and implement treatment plans set up by the BCBA Supervisor and prepare program materials; and treatment protocols that include a wide variety of domains such as toilet training, communication, social, and adaptive living skills., • Maintain open communication with the BCBA Supervisor to review program goals and procedures for each client., • Collect and maintain accurate data and notes utilizing data collection software., • Review and implement consultation/supervision note recommendations., • Participate in ongoing training, evaluations, and meetings, as required.., • Assist with parent training and clinical assessments, as needed., • Communicate appropriately and effectively with colleagues and families, as needed., • Track supervision hours and annually renew the RBT certification as mandated by the regulatory body to maintain the certification., • Work ethically and with integrity while following the BACB Ethical Code., • Understand and adhere to HIPAA policies as well as the company policies and procedures., • Adhere to time and attendance policies and maintain a record, in good standing, of regular and reliable attendance and punctuality, to provide quality and consistent patient care. Reliable transportation and timely arrival to the session is a requirement for this role., • Perform other duties as assigned. Qualifications • High School Diploma or GED Equivalent, • Registered Behavior Technician; Or willing to obtain before the start date (we can help with this!)- Required, • Technical Proficiencies: Data collection and analytical reporting - Required, • Ability to travel between homes- Required, • Experience working 1:1 work with clients In-school/in-home experience addressing and navigating challenging behaviors - Preferred, • Experience working with children/adults (between ages 3-18) - Required, • knowledge of direct, professional ABA Experience - Preferred, • Central Reach ABA Software experience - A plus!, • Obtain knowledge of addressing challenging behaviors or stereotypes of children/adults with Autism - Required Physical Requirement: • Exerting up to 50 pounds of force, and lifting as needed, including but not limited to climbing up flights of stairs, and other tasks as needed., • Excellent communication skills, both written and verbal, with the ability to collaborate effectively with team members, parents, and other professionals when necessary. Obtains the ability to work independently, manage multiple priorities, and meet deadlines., • CPR certification or willing to obtain Why Choose us? • Make a Lasting Impact: We pride ourselves on our ability to make a difference in our children’s lives by staying focused on our mission, prioritizing ethical practices, and working with the utmost integrity and consistency., • Opportunities for Career Advancement: We believe in promoting from within and providing opportunities for career growth. As a member of our team, you will have opportunities to expand your role as our business continues to grow! If you are not already an RBT, we can help you become one!

Infor Application Security Analyst Position Summary The Infor Application Security Analyst is responsible for the design, administration, monitoring, and support of application security across the Infor CloudSuite ecosystem. This role ensures appropriate user access, segregation of duties (SoD) compliance, security governance, and audit readiness across Infor applications including Financials, Supply Chain Management, Human Capital Management, and related integrated systems. Key Responsibilities Security Administration & User Access Management • Administer user accounts, roles, permissions, and security configurations within Infor CloudSuite applications., • Design and maintain role-based access controls aligned with organizational policies., • Process and validate user provisioning, modifications, and deprovisioning requests., • Ensure timely onboarding, transfers, and termination access updates., • Monitor privileged access and enforce least-privilege security principles. Governance, Risk & Compliance • Perform Segregation of Duties (SoD) analysis and identify access conflicts., • Support internal and external audits by providing security documentation and access reports., • Conduct periodic access reviews and certification processes. Security Monitoring & Risk Management • Monitor security-related events and investigate application access issues., • Identify and mitigate security vulnerabilities and unauthorized access risks., • Partner with IAM/cybersecurity teams to implement security best practices and controls. Infor Application Security Configuration • Configure and maintain security roles, business classes, and authorization frameworks within Infor applications., • Support security design during implementation projects, upgrades, and system enhancements., • Evaluate security impacts of new functionality, integrations, and business processes. Reporting & Documentation • Develop and maintain security reports, dashboards, and audit documentation., • Document role definitions, security designs, approval workflows, and operating procedures., • Provide recommendations for continuous improvement of application security processes. Required Qualifications Education • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Business Information Systems, or related field., • Equivalent combination of education and experience may be considered. Experience • Experience supporting Infor CloudSuite, or other enterprise ERP platforms., • Experience with user access management, role design, and audit compliance activities. Technical Skills • Strong knowledge of Infor CloudSuite security architecture., • Experience with:, • Infor OS, • Landmark Security, • FSM Security, • HCM Security, • IPA (Infor Process Automation), • Security role administration, • User provisioning and access governance, • Understanding of:, • Role-Based Access Control (RBAC), • Segregation of Duties (SoD), • Identity and Access Management (IAM), • Single Sign-On (SSO), • Two-Factor Authentication (2FA), • Active Directory / LDAP integration, • Audit and compliance frameworks Preferred Qualifications • Infor CloudSuite implementation experience., • Healthcare ERP security experience., • Experience with SailPoint, (Azure AD) or other IAM solutions. Core Competencies • Security Governance and Compliance, • Access Control Administration, • Risk Assessment and Mitigation, • Problem Solving and Troubleshooting, • Communication and Stakeholder Management, • Documentation and Process Improvement, • Attention to Detail Success Measures • Timely processing of access requests and role changes., • Successful completion of audit reviews with minimal findings., • Reduction in segregation-of-duty conflicts and security risks., • Accurate and compliant role design supporting business operations., • Improved security governance and access management processes., • Effective collaboration between teams' members. Reporting Structure Reports To: ERP Director Work Environment: Hybrid with 2 remote days after 90 days from start date Work Location: Garden City, NY Salary: $105,000 - $130,000

Job Description This is an on-site position located in Roslyn, NY General Summary: A Claims Analyst Trainee will join an entry‑level program that provides structured training and hands‑on experience to prepare participants to review, investigate, and process insurance claims. Trainees learn claims procedures, systems, and regulations while developing analytical and decision‑making skills under supervision Important Note: The Claims Analyst Trainee role is a temporary-to-hire employment opportunity. During the three-month trial period, skills, performance, and compatibility with the organization will be evaluated. If both parties find the role suitable after this period, an offer may be extended for regular full-time employment. Essential Duties & Responsibilities: • Accept incoming calls and assist Insured (s) who are calling about a claim, incident or summons., • Obtain all pertinent information from Insured (s) regarding the service of legal papers and medical data involved, • Establish/maintain a claim file when appropriate for reported claims to include but not limited to; verify coverage before opening new file, obtain legal papers and/or medical records appropriate to claim, assign defense counsel,, • When appropriate send necessary documentation, prepare reinsurance report when appropriate and complete all necessary forms and documents neatly, legibly and thoroughly, • Maintain a diary for assigned files for follow up, • Complete all processes/procedures as outlined by the Claims Department in support of claims handling, • Report accurately and appropriately in compliance with all State and Federal requirements (medical coding and statuary requirements), • Review and analyze all monthly legal bills from assigned law firms, both hard copy and electronic, for compliance with Claims Department policy for the legal handling of claim files and legal billing guidelines, • Ensure that all hard copies from law firms are received and obtain any missing information from law firms, if necessary, • Maintain department standard turnaround time for processing invoices, • Prepare electronic check requisition for accounting, • Collaborate with Claims Analyst / Management on the review of legal and vendor invoices received from defense counsel, • Conduct billing audit within specified time frames to maintain timely payment of vendor fees, • Participate in claims conferences, mentoring meetings and trial observations, • Assigned projects (either individual or on a team) and complete projects by deadlines provided, • Ability to maintain high degree of confidentiality especially regarding information in files, • Adhere to timeline of training development program as outlined and approved by Claims Department, • All other duties deemed appropriate by management Education & Qualifications: • College graduate or progression toward a degree with related work experience in the following areas: Medical, Legal or Insurance field., • Demonstrate proficient knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), • Demonstrate ability to quickly learn and adapt to new software programs, • Excellent verbal skills with the ability to convey information clearly and professionally in a business setting, • Ability to maintain a cooperative, courteous, and professional relationship while interacting with other departments, employees, management and insureds; ability to communicate effectively with diplomacy and professionalism, • Strong business writing skills required, communicate clearly and professionally while ensuring communication aligns with company standards and branding, • Display strong problem-solving abilities, with the capacity to perform effectively under pressure and adapt to shifting priorities in a dynamic office environment, • Ability to work onsite in the Roslyn, NY office from 9:00am to 5:00pm, Monday – Friday, • Meticulous with strong time management, multitasking, and organizational skills, • Ability to function in a professional office environment and utilize standard office equipment, • Ability to multi-task and prioritize tasks and deadlines, • Ability to work independently or in a team atmosphere The actual compensation for this position will be determined by experience and other factors permitted by law.

Simone Development is a full-service, privately held commercial and residential real estate investment and development company with a distinguished resume and reputation established over five decades. As a full-service developer, we have the ability to rapidly move any project from site selection, acquisition, financing, construction, leasing, property management and maintenance. The core principles that define the Simone organization are the stability, creativity and professional expertise of our management team; an aggressive long-term business plan; a commitment to excellence and tenant service; our close relationships with strategic partners, tenants, lenders, municipalities, and real estate professionals; a consistent ability to add value; and most importantly, our unwavering pursuit of visionary development. For more than 25 years, Simone Healthcare Development has been designing, building, financing and managing successful medical office and healthcare facilities for some of the New York Metropolitan Area’s largest and most prestigious hospitals and medical practices. Simone specializes in creating custom-designed leading edge healthcare facilities including Ambulatory Surgical Centers, Cancer Treatment Centers, Radiology Centers, Urgent Care Centers and Medical Specialty Offices. The Senior Accounting Analyst is responsible for overseeing all accounting, financial reporting, budgeting, forecasting, compliance, and analytical functions for a portfolio of complex commercial, healthcare, mixed-use, and development properties. Reporting directly to the Vice President of Accounting, this position serves as a senior accounting resource and subject matter expert within the Accounting Department. This role independently manages sophisticated ownership structures, lender reporting requirements, lease and escalation analyses, acquisition and disposition accounting, development projects, partnership reporting, and year-end financial reporting. The Senior Accounting Analyst is also expected to promote a strong culture of accountability, collaboration, professionalism, and continuous improvement while supporting the organization's commitment to operational excellence and financial integrity. Financial Reporting & Accounting • Manage all accounting and financial reporting activities for assigned entities and properties., • Prepare and review monthly financial statements, ownership reporting packages, and supporting work papers., • Review and approve journal entries and account reconciliations., • Maintain fixed asset schedules and debt amortization schedules. Tenant Billing & Lease Administration • Review lease agreements and ensure proper accounting treatment of tenant activity., • Review annual CAM reconciliations, tax escalations, insurance recoveries, and tenant billings., • Manage security deposit reconciliations and related reporting. Budgeting, Forecasting & Financial Analysis • Assist with the annual budgeting processes., • Prepare forecasts and cash flow projections., • Prepare financial models and pro forma analyses. Acquisitions, Dispositions & Development Accounting • Prepare accounting entries related to acquisitions, dispositions and refinancings., • Coordinate accounting for development and construction projects. Lender Reporting & Compliance • Review loan agreements and maintain compliance., • Prepare lender reporting packages and monitor covenants. Tax & Audit Responsibilities • Coordinate tax return preparation and audits., • Prepare year-end workpapers and regulatory filings. Leadership & Process Improvement • Provide guidance and mentorship to Staff Accountants and Property Accountants., • Review work prepared by accounting staff., • Identify opportunities for process improvements, workflow efficiencies, automation, and standardization across accounting functions., • Support management in monitoring compliance with company policies, accounting procedures, and internal control requirements., • Manage and oversee the work performed by third-party resources., • Review deliverables prepared by third-party resources to ensure completeness, accuracy, timeliness, and compliance with company standards. Qualifications • Bachelor's Degree in Accounting, Finance, or Business Administration required., • CPA preferred., • 7-10 years of commercial property accounting experience., • Advanced Yardi Voyager and Excel skills. It is the policy of Simone Development (SIMDEV) to provide equal employment opportunities to all qualified individuals without regard to race, color, creed, religion, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity or expression (including transgender status), age, marital status, familial status, citizenship status, disability or genetic information or handicap or status as a Vietnam-era or special disabled veteran in accordance with all applicable federal, state and local laws. Recruiters need not reach out. The organization is sourcing candidates directly at this time.

About the Role 1-800-FLOWERS.COM, Inc. is seeking a curious, analytical, and customer-focused Analyst, Customer Experience & Insights to join our Enterprise Customer Care team. In this role, you will bring together customer feedback, behavioral data, and operational metrics to help us better understand the end-to-end customer experience. You will analyze Voice of the Customer data from surveys, Customer Care interactions, reviews, social channels, bot and chat experiences, and other sources to uncover patterns, identify customer pain points, and recommend meaningful improvements. The ideal candidate is comfortable working with complex or unstructured data and can translate findings into clear, actionable insights for both technical and non-technical audiences. This is an excellent opportunity for an early-career analyst who wants to strengthen their technical skills while gaining exposure to customer experience strategy, modern analytics tools, and cross-functional business leadership. What You’ll Do • Analyze customer feedback, operational metrics, and behavioral data to identify trends, experience challenges, and improvement opportunities., • Combine multiple Voice of the Customer sources to create a more complete view of the customer journey., • Use SQL to query, analyze, and validate data from Snowflake or comparable cloud data platforms., • Develop and maintain reports, dashboards, presentations, and data visualizations., • Translate quantitative and qualitative findings into clear business insights and actionable recommendations., • Analyze surveys, customer comments, contact-center interactions, reviews, transcripts, and other structured and unstructured data., • Partner with Enterprise Customer Care leaders and cross-functional teams to gather and document analytics and reporting requirements., • Define and document business metrics, reporting logic, data definitions, transformation rules, and mapping requirements., • Monitor customer experience and Customer Care KPIs, including customer satisfaction, service level, response time, handle time, quality, productivity, and contact volume., • Identify data gaps, inconsistencies, anomalies, and quality issues, and work with business and technical partners to determine root causes., • Support recurring and ad hoc reporting needs across Enterprise Customer Care., • Help modernize reporting by moving manual and legacy processes toward automated, scalable, and self-service analytics solutions., • Use AI-assisted tools and analytical technologies to improve text analysis, research, reporting, and insight generation., • Present findings in a clear and persuasive way to stakeholders at multiple levels of the organization. What You’ll Bring • Bachelor’s degree or an equivalent combination of education and relevant experience., • One to three years of experience in data analysis, reporting, business intelligence, customer insights, or a related field., • Strong SQL skills and experience independently querying and validating data., • Strong Microsoft Excel skills and experience working with large or complex datasets., • Experience with Snowflake or another cloud data warehouse., • Experience with Sigma, Power BI, Tableau, or a comparable reporting and visualization platform., • Strong analytical and problem-solving skills with close attention to data accuracy and consistency., • Ability to explain what the data means, why it matters, and what action the business should consider., • Strong written and verbal communication skills, including the ability to present insights to non-technical audiences., • Ability to manage multiple priorities in a fast-paced, cross-functional environment., • Willingness to learn new technologies, data sources, and Customer Care processes., • Comfort using AI-assisted tools in analytics, research, text analysis, or workflow improvement. Preferred Qualifications • Experience analyzing Voice of the Customer data, surveys, customer feedback, contact-center data, reviews, social feedback, or customer interactions., • Familiarity with customer feedback platforms such as Sprinklr, Qualtrics, Medallia, or SurveyMonkey., • Experience identifying themes and patterns within unstructured data, including customer comments, call notes, case narratives, reviews, or transcripts., • Familiarity with text analytics, sentiment analysis, natural-language processing, speech analytics, or AI-assisted insight tools., • Experience with Python, R, VBA, or another analytical or programming language., • Working knowledge of SQL Server Management Studio and Microsoft Dataverse., • Understanding of data-modeling concepts, including fact and dimension tables., • Familiarity with sampling, confidence intervals, significance testing, correlation, regression, or other applied research concepts., • Experience supporting the transition from manual reporting to automated or self-service analytics. What Success Looks Like Success in this role means becoming a trusted analytical partner who helps the organization move beyond understanding what happened to explaining why it happened and what should happen next. You will help ensure that Customer Care reporting and metrics are accurate, clearly defined, and actionable. Most importantly, you will turn the voice of the customer into compelling insights that help our teams improve the customer experience and overall business performance. Why Join Us? • Work with a modern analytics ecosystem that includes Snowflake, Sigma, Power BI, SQL, Excel, and AI-assisted tools., • Gain exposure to customer experience analytics, Voice of the Customer programs, and the technical foundations supporting modern reporting., • Partner with Customer Care leaders, business stakeholders, analysts, and technical teams across the enterprise., • Help shape how the organization defines, measures, and acts upon customer experience insights., • Make a visible impact on decisions affecting the customer journey across our family of brands. The expected salary range for this position is $60,000 to $70,000 annually, which will be determined based on experience, skills, internal equity, and other factors permitted by law. To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service. Benefits may include*: • Medical, dental, vision, life, and disability insurance for the associate and eligible dependents, • Flexible Spending Account (FSA), • Health Savings Account (HSA), • 401(k) retirement savings program, • Mental health resources and Employee Assistance Program (EAP), • Paid vacation time (accrued based on hours worked and tenure), • Paid company holidays, • Employee discount across our family of brands, • Potential eligibility for annual merit-based compensation increases, where applicable *Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.

Job Description Safavieh is an upscale global home furnishing, rugs & accessories company. Based in the United States since 1978, Safavieh combines rug and home furnishings showrooms with a varied wholesale business. Supplied by its own production lines from the classical rug weaving centers of the world. The company is headquartered in Port Washington, New York. Permanent showrooms are open year-round in Las Vegas and High Point, NC. For four generations, the family behind the Safavieh brand has dedicated its talents and resources to providing uncompromising quality. Safavieh is looking for a proactive, personable, highly motivated, and organized Credit Analyst. This is a great opportunity for an ambitious, responsible, and detail-oriented self-starter with a strong passion for continuous learning and professional development, as this position will provide the basic foundation and necessary skill set for a great career. Responsibilities: • Processing credit card orders, • Opening new accounts, • Reconciliation of accounts, • Answering any customer inquiries, • Work closely with sales manager and assistants, • Sending monthly statements to customers, • Releasing daily orders based on credit balances and pay history, • Collect past due accounts Qualifications: • Entry Level - Will train the right candidate, • Bachelor’s degree preferred, • Proficient in Microsoft Excel and Outlook, • Excellent written and verbal communication skills, • Ability to multitask and work under deadlines, • Must be professional and have good job stability Compensation: • $25.00-$27.00/hour, • Benefits – 401k (with 2% match), medical, vision, dental, paid holiday, vacation, and sick time, • Company shuttle service available to transport commuters to/from the Port Washington LIRR station, • Employee Discount Employees can also take advantage of a casual dress code, free parking, corporate discounts, fruits every day, and bagels every other morning.

Location: Jericho, NY or Manhattan, NY Work Arrangement: Hybrid – 4 days onsite / 1 day remote About the Role 1-800-FLOWERS.COM, Inc. is seeking a Customer Experience Quality & Insights Specialist to join our Customer Experience team. This role is ideal for someone who enjoys working with data, identifying trends, understanding what drives customer experiences, and translating findings into meaningful business insights and recommendations. Unlike a traditional Quality Analyst position, this role has a strong emphasis on business analytics and Voice of the Customer (VoC) while also supporting quality operations, customer satisfaction measurement, AI-enabled quality tools, and cross-functional initiatives. You’ll work closely with Operations, Product, Technology, external business partners, and other stakeholders to better understand customer experience performance and identify opportunities for continuous improvement. What You’ll Do • Analyze customer experience data, Voice of the Customer feedback, and operational metrics to identify trends, performance drivers, and opportunities for improvement., • Translate data and findings into clear, actionable recommendations for business partners and leadership., • Monitor customer satisfaction (CSAT) and other customer experience measures to identify emerging trends and areas of opportunity., • Evaluate customer interactions across voice, chat, messaging, and digital channels using AI-enabled and manual quality evaluation methods., • Support the administration, validation, and ongoing optimization of AI-enabled quality evaluation tools., • Validate AI evaluations, prompts, scoring logic, and performance to help ensure accuracy and consistency., • Conduct quality spot checks, dispute reviews, Audit the Auditor activities, and escalations as needed., • Develop and maintain reporting, dashboards, and insights used to support business reviews and decision-making., • Support Voice of the Customer programs and customer survey administration, including survey logic, deployments, enhancements, and governance., • Participate in calibration sessions to promote consistency across quality evaluations and business partners., • Partner with Operations, Technology, vendors, and external BPO partners on quality and customer experience initiatives., • Support quality governance, compliance activities, and continuous improvement efforts., • Communicate customer experience, quality, and VoC findings clearly to stakeholders and leadership. What We’re Looking For • 2+ years of experience in Business Analytics, Customer Experience, Contact Center Operations, Quality Assurance, Quality Operations, or a related area preferred., • Strong analytical and problem-solving skills with the ability to interpret data, identify trends and understand performance drivers., • Ability to translate data into clear insights, recommendations, and business actions., • Excellent written and verbal communication skills., • Strong organizational skills with the ability to manage multiple priorities., • Advanced proficiency with Microsoft Office 365, particularly Excel., • Collaborative approach and ability to work effectively across teams and business functions., • Associate degree or equivalent combination of education and relevant experience. Preferred Experience Experience in one or more of the following areas is a plus: • Voice of the Customer (VoC) programs and analytics, • Customer satisfaction (CSAT) measurement, • AI-enabled quality evaluation platforms, • Sprinklr, • Microsoft Dynamics 365, • Qualtrics, • Decagon or similar customer experience/AI platforms, • Contact center or customer experience operations, • Business Process Outsourcing (BPO) or outsourced contact center environments, • Quality calibration and governance, • Survey administration and reporting, • Operational or business analytics Who Will Thrive in This Role We’re looking for someone who is analytical, curious, collaborative, and comfortable digging into data to understand the story behind the numbers. You should enjoy identifying trends, asking thoughtful questions, communicating findings clearly, and partnering with others to improve the overall customer experience. Candidates with varying levels of relevant experience are encouraged to apply. We’re especially interested in individuals who demonstrate strong analytical capabilities, communication skills, and the ability to learn and grow within an evolving customer experience environment. The expected hourly pay for this position is $28.00 per hour. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law. To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service. Benefits may include*: • Medical, dental, vision, life, and disability insurance for the associate and eligible dependents, • Flexible Spending Account (FSA), • Health Savings Account (HSA), • 401(k) retirement savings program, • Mental health resources and Employee Assistance Program (EAP), • Paid vacation time (accrued based on hours worked and tenure), • Paid company holidays, • Employee discount across our family of brands, • Potential eligibility for annual merit-based compensation increases, where applicable *Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.

1-800-FLOWERS.COM, Inc. is seeking a collaborative and curious Analyst, Reporting & Analytics to support our Enterprise Customer Care organization. This role is ideal for someone who enjoys working with data, building meaningful dashboards, troubleshooting reporting issues, and uncovering the “why” behind the numbers. You will join a highly collaborative analytics team that supports business leaders and stakeholders through recurring reporting, dashboard development, data investigation, and actionable insights. The successful candidate will bring strong SQL skills, hands-on experience with business intelligence tools, and a natural “data detective” mindset. What You’ll Do • Prepare and distribute recurring reports while ensuring data is accurate and delivered on time., • Troubleshoot report, dashboard, and table-update issues., • Build new dashboards and enhance existing dashboards based on business needs., • Use SQL to query, investigate, and analyze data., • Perform reporting and dashboard development primarily within Sigma., • Work with data stored in Snowflake, the team’s primary data warehouse., • Investigate discrepancies across reports, teams, and data sources., • Conduct root-cause analysis to determine why conflicting numbers or reporting issues are occurring., • Translate data into clear insights and recommendations for business stakeholders., • Partner with analysts, senior analysts, leadership, and Enterprise Customer Care stakeholders., • Balance recurring reporting responsibilities with ongoing analytics projects., • Clearly communicate findings and help stakeholders understand the story behind the data. What We’re Looking For • Strong, hands-on SQL experience., • Experience creating, maintaining, or enhancing dashboards and reports., • Proficiency with a business intelligence or data visualization tool., • Strong analytical, problem-solving, and root-cause analysis skills., • Understanding of databases, data warehouses, and reporting structures., • Proficiency with Microsoft Excel., • Ability to troubleshoot data and reporting issues with accuracy and attention to detail., • Strong communication skills with the ability to explain findings to technical and nontechnical audiences., • Collaborative, team-oriented working style., • Curiosity, accountability, and a willingness to dig into data to find answers. Preferred Qualifications • Experience with Sigma or a comparable BI platform., • Experience with Microsoft Power BI or Tableau., • Experience working with Snowflake or another cloud data warehouse., • Advanced Microsoft Excel skills., • VBA experience., • Experience reconciling conflicting data across multiple reports or sources., • Creative, outside-the-box approach to solving reporting and analytics challenges., • Experience supporting customer care, operations, or other business stakeholders. What Success Looks Like The strongest candidate will be a technically capable and collaborative analyst who can move beyond simply producing reports. You will be comfortable investigating discrepancies, identifying root causes, communicating what the data means, and helping stakeholders make informed decisions. Direct Sigma experience is not required. Candidates with strong SQL skills and transferable experience using Power BI, Tableau, or another dashboard platform are encouraged to apply. Ready to turn data into meaningful business insights? Apply today to join the Enterprise Customer Care team at 1-800-FLOWERS.COM, Inc. The expected salary range for this position is $60,000 to $70,000 annually, which will be determined based on experience, skills, internal equity, and other factors permitted by law. To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service. Benefits may include*: • Medical, dental, vision, life, and disability insurance for the associate and eligible dependents, • Flexible Spending Account (FSA), • Health Savings Account (HSA), • 401(k) retirement savings program, • Mental health resources and Employee Assistance Program (EAP), • Paid vacation time (accrued based on hours worked and tenure), • Paid company holidays, • Employee discount across our family of brands, • Potential eligibility for annual merit-based compensation increases, where applicable *Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.

Simone Development Companies, a full-service, privately held real estate Investment and Development Company, with a distinguished resume and reputation, is in need of a Development Analyst. Simone has the ability to rapidly move any project through site selection, acquisition, financing, construction, leasing, property management and maintenance. The core principles that define the organization are the stability, creativity and professional expertise of the management team; an aggressive long-term business plan; a commitment to excellence and tenant service; close relationships with strategic partners, tenants, lenders, municipalities, and real estate professionals; a consistent ability to add value; and most importantly, an unwavering pursuit of visionary development. Analyst The Analyst is responsible for assisting in the management and execution of development and redevelopment projects as well as acquisitions. The Analyst will assist with aspects of real estate development and investment, including financing, budgeting, entitlement and government approvals, consultant coordination, design, leasing, due diligence, marketing, and construction oversight. Key Responsibilities: • Assist in all aspects of development management including budgeting, financing, planning, design, land use, permitting and construction, • Create detailed, dynamic and complex financial underwriting models for investment opportunities including modeling capital structures, direct cap and DCF valuations, debt sizing, sensitivities, and feasibility analyses of potential developments, redevelopments and acquisitions, • Create and monitor detailed project budgets and draw schedules including tracking all project costs, invoices and all payment and draw applications for active developments, • Ensure projects are completed within established budgets, scheduled milestones and standards of quality, • Participate in regular project meetings and maintain project tracking reports, • Work with in-house legal, accounting, property management, and leasing teams as well as third party consultants such as land use attorneys, architects, engineers and contractors, • Review purchase and sales agreements, loan documents, leases, construction contracts and other documentation for new and existing investments, • Conduct property-level due diligence for new acquisitions, • Assist in preparation of monthly reports and investment return analyses, • Create and issue RFPs for consultants, including but not limited to engineers and architects, • Effectively communicate relevant financial and project information to senior management, • Draft and review term sheets and memo’s for lease and purchase transactions Key Attributes • Strategic, creative thinker with a track record of using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, • Ability to work independently, present recommendations and interact with senior management and partners in the decision making process, • Highly motivated, assertive and driven, • Keen attention to detail with ability to work on multiple projects simultaneously, • Able to prioritize, organize and manage multiple deadlines, • Self-starter with positive attitude and strong work ethic Qualifications • BA/BS degree in finance, real estate, engineering, architecture or related field, • 1-2 years of relevant commercial real estate work experience in development, finance, banking, acquisitions, commercial brokerage, underwriting or valuation, • Strong quantitative, financial analysis and modeling skills and demonstrated analytical ability, • Advanced knowledge of Microsoft Excel, • Knowledge of Argus Enterprise a plus, • Knowledge of Yardi Enterprise a plus, • Excellent written and verbal and communication skills

The Opportunity A growing insurance firm is hiring a Sr. Analyst, Finance Operations & Analytics to serve as a hands-on analytical partner across its Finance function. This is an individual contributor role for someone who wants to go beyond completing the task in front of them, someone who validates the data, understands the process behind it, and leaves every workpaper and analysis better than they found it. You'll work across policy billing, cash application, accounts receivable, collections, and claims-payment workflows, with real visibility into how Finance decisions get made. What You'll Be Doing • Analyzing end-to-end Finance activity (billing, refunds, cash application, AR, collections, claims payments), monitoring volumes, aging, turnaround times, and exception rates to catch issues early, • Reconciling operational reports and source-system data to the general ledger, investigating discrepancies, and supporting month-end and quarter-end close with accurate schedules and variance explanations, • Building and improving KPIs, dashboards, and recurring reporting packages that increase visibility and speed up decision-making, • Partnering with Financial Reporting, Treasury, Internal Controls, IT, and business teams to resolve data and process gaps, and supporting Finance system implementations through requirements gathering, testing, and reconciliation Who You Are • Bachelor's degree in Finance, Accounting, Economics, Business, or a related field., • At least 5 years of progressive experience in finance operations, accounting, FP&A, or finance analytics (ideally with exposure to insurance, regulated financial services, or high-volume transaction environments.), • Advanced in Excel, comfortable in PowerPoint, and you understand financial statements, GL data, close processes, and internal controls at a level that lets you spot what's wrong, not just what's asked., • Experience with Power BI, SQL, or ERP systems is a plus, as is a CPA, MBA, or Lean Six Sigma background., • You work independently, communicate clearly, and you close the loop on things instead of letting them drift. Hoxton Circle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Programmer Analyst Brighton Health Plan Solutions Westbury, NY – Hybrid Full Time About The Role We are looking for a motivated and energetic Programmer Analyst who possesses a basic understanding of the software development lifecycle, working knowledge of SQL and database concepts, and familiarity with AI technologies, including the use of agents to assist with code prototyping and development. The successful candidate will join our application support team supporting critical healthcare claims processing applications. Primary Responsibilities • Be able to gather and analyze requirements to build solution designs, • Effectively handle the data transformation activities, • Analyze business requirements and translate them into technical specifications, • Program new provider physician rate builds, hospital contracts and manages ongoing rate changes, • Program new benefit configuration and manage ongoing benefit changes, • Troubleshoot, debug, and resolve application issues in a timely manner., • Interact with system vendors to enhance applications with new features and functionality, • Collaborate with IT and non-IT personnel to complete required tasks, • Participate in application upgrades, releases, and deployment activities., • Collaborate effectively with offshore development and support teams to deliver projects, coordinate development activities, review deliverables, resolve issues, and ensure adherence to project timelines and quality standards. Essential Qualifications • Preferred 1-3 years of experience in application development, programming, or systems analysis., • Strong understanding of software development lifecycle (SDLC) methodologies., • Familiar with use of AI for code generation; Agent’s usage preferred, • Experience with SQL queries that includes but not limited ability to extract the data, triaging, update and insert functions, • Preferred prior experience in Healthcare TPA or insurer environment working with the claims adjudication and ancillary applications., • Preferred familiarity with Healthcare EDI transactions including 800 and 200 series, • Self-motivated and capable of independently learning new technologies, business processes, and technical skills with minimal supervision., • Ability to understand complex HealthCare payment rules and design, build and implement system accordingly, • Communicate effectively with internal and external stakeholders, • Strong attention to detail and perform consistent work product validation/QA, • Strong analytical skills Educational Qualifications • Undergraduate degree in IT, Healthcare IT and/or progressive experience. Technical Qualifications • Familiar with MS Office suite products, • Proficient on Excel and MS Access, • Proficient in MS SQL Server Managed Studio, • Familiarity with newer technologies with AI. About At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities. Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions. Come be a part of the Brightest Ideas in Healthcare™. Company Mission Transform the health plan experience

Full-time Description US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services. Are you the person your team turns to when technology needs to just work? US Signal is looking for a Sr. Help Desk Analyst who combines strong technical troubleshooting skills with genuine care for the people they support. You will be the friendly, capable voice on the other end of the ticket, and the go-to resource for our Help Desk Analysts when issues need an extra level of expertise. In this role, you will keep our employees productive by supporting their computers, mobile devices, and peripherals, while also partnering with our System Administrators on Active Directory, Microsoft Exchange, Veeam Backup and Replication, and other enterprise systems. If you enjoy solving problems, helping people, and being part of a team that takes IT seriously without taking itself too seriously, we would like to meet you. What you'll do • Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers, and serve as an escalation point for our Help Desk Analysts, • Handle user administration in Active Directory, VPN, Microsoft 365, and Exchange, • Configure and deploy laptops (PC and Mac) for new hires, manage our cell phone plans and devices, and guide new employees through our core IT systems, • Collaborate with System Administrators to escalate technical issues and support enterprise applications, • Manage inventory, including receiving shipments and keeping our asset tracking system current Requirements What you bring to the team: • 4+ Years Experience desktop configuration and support of MS applications, including Windows, Office, Outlook, anti-virus software, PC backup software, and other vendor supplied applications and tools., • Experience with desktop imaging, inventory, and reporting tools., • Experience supporting, file servers, and printers in a Microsoft Active Director infrastructure., • Understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN, etc.), • Simplify: Problem Solving, Strategic Thinking, • Put the Customer First: Customer Focus, Service Orientation, • Be Transparent: Integrity, Communication, Trustworthiness Education: • Associates Degree or 2+ Years Professional Experience Information Security or Computer Science What We Offer: In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits: • Generous paid time off policy, including vacation, and 10 paid holidays, • Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care, • 401(k) retirement plan with a generous contribution, • Group Term Life Insurance covered 100% by employer, • Wellness incentive to promote overall employee well-being, • Paid volunteer time, • Business casual dress code Working Conditions and Physical Demands: This position may be performed in either a standard office setting or a home office environment. It requires prolonged periods of sitting, frequent use of a computer and other office equipment, and effective time management in a self-directed work environment. Occasional lifting of items up to 25 pounds may be required. All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time. US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The anticipated salary range for this position is $63,000 to $85,000 per year depending on location, skills, experience, and other job-related factors. This role is also eligible for an annual performance-based bonus. Actual compensation will be determined based on a variety of factors, including but not limited to candidate qualifications, experience, geographic location, and internal equity. Salary Description $63,000 to $85,000

Position Summary\n RockFarmer Properties is seeking an experienced Real Estate Acquisitions Associate to help source, evaluate, structure, and execute investments across a diverse range of property types and strategies. This is a hands-on role for a transaction professional who can move fluidly between relationship-driven sourcing, rigorous underwriting, investment judgment, and closing execution. \n The Associate will take meaningful ownership of transactions from initial screening through closing, partner closely with senior management on investment strategy, and serve as a day-to-day leader for analysts and external deal teams. The successful candidate will be comfortable forming an independent view, communicating it clearly, and advancing multiple complex opportunities at once. \n Key Responsibilities\n · Source and evaluate acquisition opportunities through brokers, owners, lenders, operating partners, and other market relationships; build and maintain an actionable pipeline. \n · Lead initial screening and develop clear investment theses, including fit with the firm’s return objectives, strategy, risk parameters, and capital plan. \n · Own underwriting and financial modeling across acquisition, development, and value-add scenarios, including cash flows, debt and equity structures, sensitivities, waterfalls, and downside cases. \n · Manage transaction diligence from launch through closing, coordinating legal, tax, engineering, environmental, zoning, insurance, financing, and other third-party workstreams. \n · Prepare investment committee memoranda and presentations; synthesize key opportunities, risks, mitigants, returns, and open items, and present recommendations to senior decision-makers. \n · Support and, where appropriate, lead negotiations of letters of intent, purchase agreements, joint venture terms, financing documents, and other transaction materials alongside senior management and counsel. \n · Develop capitalization strategies and evaluate debt, preferred equity, joint venture, and other partnership structures; cultivate relationships with lenders and capital partners. \n · Partner with asset management, development, construction, accounting, and legal teams to validate business plans and ensure a disciplined transition from acquisition to execution. \n · Review and guide analyst work product, establish clear deadlines and quality standards, and contribute to the continued improvement of underwriting tools, diligence processes, and market intelligence. \n · Support investor materials, portfolio-level analysis, and evaluation of new markets, asset classes, and investment strategies. \n Qualifications & Experience\n · 4–7 years of relevant experience in NYC multi-family real estate acquisitions, investment banking, private equity, principal investing, development, or a closely related transaction-focused role. \n · Demonstrated experience underwriting and executing real estate transactions; direct exposure to sourcing and closing investments is strongly preferred. \n · Advanced financial modeling skills, including property-level cash flows, development budgets, debt sizing, return sensitivities, and joint venture waterfalls. \n · Strong command of real estate valuation, capital markets, due diligence, transaction structuring, and investment risk analysis across one or more property sectors. \n · Experience with institutional investors, family offices, lenders, operating partners, or other sophisticated capital providers. \n · Working knowledge of development economics, zoning, pre-development analysis, construction budgeting, and entitlement considerations. \n · Experience with affordable housing, public subsidies, tax incentives, or other governmental programs is a plus. \n · Established industry relationships in New York City and the broader tri-state market are highly valued; experience in additional U.S. markets is a plus. \n · Bachelor’s degree in finance, real estate, economics, accounting, or a related field; advanced degree or relevant professional designation is a plus. \n · Advanced proficiency in Excel and PowerPoint; experience with ARGUS Enterprise and relevant market data platforms preferred. \n · Proficiency in various AI software What Success Looks Like\n · Consistently advances well-vetted opportunities supported by thoughtful, defensible underwriting and a clear investment point of view. \n · Anticipates issues, drives diligence and documentation proactively, and keeps internal and external stakeholders aligned through closing. \n · Builds trusted relationships across the market and expands the firm’s access to proprietary and selectively marketed opportunities. \n · Raises the quality and efficiency of the acquisitions function through sound judgment, strong communication, and constructive leadership of junior team members. Core Attributes\n · Commercial judgment and intellectual curiosity, with the ability to identify both value-creation opportunities and material downside risks. \n · Ownership mindset: organized, accountable, responsive, and comfortable operating with appropriate autonomy. \n · Persuasive written and verbal communication, including the ability to present complex analyses succinctly to senior audiences. \n · Relationship-oriented and credible with brokers, owners, lenders, partners, consultants, and colleagues. \n · High standards for accuracy and detail, balanced with the ability to prioritize and make decisions in a fast-moving environment. \n · Collaborative, an abundance mind-set and a genuine interest in coaching and developing more junior professionals.

Job Description This role is onsite at our Roslyn, NY, Rochester, NY, or Hamilton, NJ office, with the option for a hybrid schedule after the training period. General Summary: A Senior Claims Analyst will investigate, evaluate, and resolve claims while ensuring compliance with regulatory and company policies. Essential Duties & Responsibilities: • Follow standard claims protocols for documentation, coverage investigations, and file management., • Maintain accurate and organized claims files., • Investigate and document incident particulars, setting appropriate indemnity and expense reserves, • Negotiate and bring to resolution directly and through defense attorneys, • Attend trials and mediations when necessary., • Adhere to industry Best Practices for effective claim management., • Expand skills through participation in training and professional development courses., • Ensure exceptional data integrity, • Proactive communication with insureds, other departments and claims leadership., • Perform additional duties and responsibilities as assigned. Education & Qualifications: • Bachelor’s degree or JD required, • Three years’ claims handling experience, • NY adjusters license required within the first 6 – 12 months of employment., • Strong analytical and problem-solving skills with attention to detail., • Proficient business writing and oral communication skills, • Ability to work independently as well as collaboratively within a team., • Strong ethical judgement and a commitment to maintaining confidentiality., • Must be able to work on site, • Travel required as needed; may include overnight travel The actual compensation for this position will be determined by experience and other factors permitted by law.

Job Description Role Overview Specialty Capital is seeking a Compliance & BSA Analyst to support the execution and ongoing maintenance of our compliance and BSA/AML programs as we partner with a regulated bank sponsor. This role plays a critical part in ensuring regulatory readiness, supporting bank examinations and audits, and maintaining strong controls across lending, servicing, marketing, and third-party relationships. This is a hands-on, execution-focused role, ideal for a candidate with foundational experience in bank or fintech compliance and BSA/AML, who understands regulatory expectations and thrives in a fast-growing environment. Key Responsibilities: Compliance Management System (CMS) • Support the day-to-day operation of Specialty Capital’s Compliance Management System (CMS)., • Maintain and update compliance policies, procedures, risk assessments, and applicability matrices., • Assist with preparation of materials for bank partner due diligence, audits, and ongoing monitoring. Regulatory Compliance • Support compliance oversight across applicable laws and regulations, including:, • ECOA / Regulation B, • FCRA / FACTA, • TILA / Regulation Z, • UDAAP / UDAP, • CAN-SPAM, TCPA / TSR, • E-SIGN, ADA, • SCRA, • Applicable state lending and disclosure requirements, • Track regulatory changes and assist in assessing applicability and operational impact. Support execution of compliance monitoring and testing plans, including documentation of results and remediation tracking. BSA / AML / OFAC Support • Support the execution of Specialty Capital’s BSA/AML/CFT program, including:, • Customer Identification Program (CIP), • Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), • Beneficial ownership documentation, • OFAC screening support, • Assist in maintaining BSA/AML policies, procedures, and risk assessments., • Support SAR-related documentation and escalation processes (as applicable)., • Maintain BSA training records and assist with employee training coordination., • Support bank partner and auditor requests related to BSA/AML controls. Applicant & Customer-Facing Disclosures • Assist with review, maintenance, and version control of:, • Loan agreements and promissory notes, • Adverse Action Notices, • Privacy Notices, • Applicant and guarantor disclosures, • Help validate the accuracy and consistency of disclosures generated by internal systems and third-party vendors. Complaints & Issues Management • Support the complaint management program, including logging, tracking, and trend analysis., • Assist with issues management, ensuring corrective actions are documented, tracked, and completed., • Help incorporate prior audit findings and regulatory feedback into ongoing monitoring activities. Third-Party Risk & Vendor Oversight • Support compliance aspects of third-party risk management, including:, • Vendor due diligence and onboarding documentation, • Review of SOC reports, certifications, and compliance artifacts, • Tracking ongoing monitoring requirements, • Coordinate with Operations, Legal, and IT on vendor compliance obligations. Training & Reporting • Assist in coordinating compliance and BSA/AML training for employees and contractors., • Maintain training schedules, logs, and completion records., • Prepare compliance summaries and reporting for internal leadership and bank partners. Qualifications: Required • 1+ year of experience in compliance, BSA/AML, risk, audit, or regulatory support within:, • Banking, • Fintech, • Consumer or small-business lending, • Working knowledge of core U.S. financial-services regulations and BSA/AML fundamentals., • Strong organizational skills and attention to detail., • Ability to work cross-functionally with Operations, Credit, Product, and Technology teams., • U.S.-based and authorized to work in the United States. Preferred • Experience supporting bank sponsor relationships or regulatory examinations., • Exposure to Compliance Management Systems (CMS)., • Familiarity with complaint management, monitoring/testing, or audit support., • Bachelor’s degree in Business, Finance, Risk, Compliance, or related field.

Job Description BE/B. Tech candidates who acts as a business analyst for requirement gathering. Capacity to prepare and draft functional requirement specifications and integrate frs into business logics. Creating MIS reports and dashboards and hands on experience in front end design. Willing to work in scrum and agile. Good at conversing and collaborating with stakeholders. Business Analyst Duties And Responsibilities • Evaluating a business’s operations to analyse their cost and efficiency, • Helping to develop project plans and ensuring their timely completion, • Analysing an organisation’s large data sets to provide actionable insights, • Budgeting and conducting financial analysis, • Recommending process improvements to increase a business’s efficiency

Job Description Who is Drive Medical… Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 80 countries around the world. “Leading the World with Innovative Healthcare Solutions that Enhance Lives” Summary (Major Purpose of the Role): The Digital Marketing Specialist will play a key role in growing and optimizing Drive Medical's B2B/professional email marketing and marketing automation program. This is an exciting opportunity for a marketing professional eager to take ownership of a growing initiative to shape how Drive Medical engages customers through data-driven marketing. Working closely with the Manager, Digital Marketing & Communications, this role will help execute email campaigns, build marketing automation workflows, maintain audience segmentation, and analyze campaign performance to support lead generation and customer engagement initiatives. The role will also support digital marketing initiatives by assisting with website updates and coordinating marketing-related enhancement requests. Key Responsibilities: Email Marketing & Marketing Automation • Execute B2B email marketing campaigns that support lead generation, product launches, sales initiatives, customer communications, and business growth., • Build emails, landing pages, forms, and workflows in HubSpot., • Assist in developing targeted email programs for key customer segments, including distributors, dealers, providers, retailers, and other strategic audiences., • Own the email marketing calendar and ensure timely execution across multiple business units and product categories. Perform QA testing and campaign validation prior to launch., • Provide monthly reporting and campaign optimization recommendations. Audience Segmentation & Analytics • Build and maintain audience lists and segmentation within HubSpot to support targeted email campaigns and marketing automation workflows., • Partner with Channel Marketers and the Sr. Business Analyst to analyze customer purchasing patterns, CRM data, and Power BI insights to identify new audience segments and campaign opportunities., • Analyze campaign performance and customer engagement to continuously improve targeting, personalization, and marketing effectiveness. CRM & Data Management • Maintain contact lists, suppression lists, and CRM data quality., • Support lead scoring, campaign attribution, tracking, and reporting within HubSpot., • Collaborate with the development team to identify continuous improvements to marketing automation processes and CRM functionality. Digital Marketing Support • Support website updates, landing pages, forms, and campaign content that align with lead generation initiatives., • Work with the development team to ensure seamless integration between the website, HubSpot, CRM, and marketing campaigns. Competencies: • Hands-on experience with an email marketing and CRM platform (HubSpot Marketing Hub preferred)., • Experience supporting marketing automation campaigns, from workflow creation through performance analysis and optimization., • Basic design competency for email and asset creation., • Knowledge of B2B lead generation, audience segmentation, and marketing automation best practices., • Familiarity with user engagement metrics across email and web., • Confidence in using AI to streamline workflows, identify opportunities, and enhance the quality and effectiveness of marketing campaigns., • Experience with Excel; familiarity with Power BI is a plus., • Understanding of digital marketing strategies, including best practices and emerging trends., • Growth Mindset: A positive attitude with a commitment to continuous improvement and innovation. Reporting Relationships: • This position has no direct reports but involves significant collaboration across team members and the organization. Education and Experience: • Education: Bachelor's degree in Marketing or a related field or equivalent experience., • Experience: 2+years of hands-on experience in digital marketing. Pursuant to New York law, Drive medical provides a salary range in job advertisements. The salary range for this role is from $65,000 to $85,000 annually. Actual salaries may vary depending on factors such as the applicant’s experience, specialization, education, as well as the company’s requirements. The provided salary range does not include bonuses, incentives, differential pay, or other forms of compensation or benefits which may be offered to the applicant, if eligible according to the company’s policies. Drive Medical is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment. Drive Medical strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered person because of race, color, religion, gender, sexual orientation, gender identity, pregnancy and/or parental status, national origin, age, disability status, protected veteran status, genetic information (including family medical history), or any other characteristic protected by federal, state, or local law. Drive Medical complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Description . ABOUT US New York Edge is the largest provider of after-school and summer camp programs in New York City public schools. Each year, academic programs, including STEM, the arts, sports and wellness, and college access, help 40,000 students develop leadership skills and succeed in school. Working parents count on our programs to provide safe and enriching environments for their children. Summary: New York Edge is seeking a highly organized, knowledgeable and focused individual to fill the role of Budget Analyst. In this full time role, you will be responsible for ensuring that New York Edge is in compliance with the negotiated budgets of a portfolio of government contracts. The analyst also ensures data integrity, timely funder invoices, and budget monitoring. Salary: $55,000/year Schedule: Monday-Friday, 9am - 5pm Essential Job Functions: • Provide financial reports and analysis to ensure Program Managers have the information and understanding needed to make effective decisions., • Liaise with Program Managers to confirm actuals and discuss future plans/expenditures., • Support Program Managers by providing financial performance measures and analysis for their site portfolios., • Conduct financial reviews of Program Managers monthly spending for the Senior Management Team, Executive Director and others as needed., • Work with the Program Managers and Management team on creation of annual budget and monthly forecasts., • Provide financial analysis, variance analysis, and budgeting support to Program Managers., • Understand fiscal reporting procedure and requirements of public/private contracts as outlined by funding agencies to ensure compliance and timeliness, • Develop and implement financial and operational reports to monitor and evaluate performance., • Develop and maintain financial reports to optimize forecasting, tracking and analysis of spending rates compared to budget., • Utilize financial systems to extract data to develop and update key financial reports., • Highlight contracts with potential problems/over under spending and recognize possible solutions., • Communicate effectively with program staff., • Develop a working knowledge of fiscal policies of contracting agencies, so as to ensure accuracy in recording expenses and translate to correct line items on required reporting documents to funding sources., • Assist Manager of Billing in preparation and review of financial reports (PERS) for funding agencies., • Prepare budget modifications for review by Manager of Contracts & Reports., • Review vendor invoices for proper coding prior to entry into Sage Software (MIPS). Education Requirement(s): • BA or BS in Finance, Economics, Business, or Public Administration Experience Requirement(s): • 2+ years related experience for a non-profit Organization, • Experience working with cross-functional and inter-department teams. Required Knowledge, Skills, & Abilities: • Strong organizational and project management skills, with the ability to manage multiple tasks and deadlines effectively., • Excellent communication and interpersonal skills, with the ability to engage and collaborate with diverse stakeholders., • Detail-oriented mindset, with a focus on accuracy and quality in all tasks performed., • Proficient in using productivity tools and software, such as MS Office Suite, Google Docs, Salesforce, and contract management platforms., • Ability to work independently, take initiative, and problem-solve. Work Environment & Physical Demands: • Work is performed mostly within an office setting but may be required to interact with the community at-large during events, outreach, and meetings., • May be required to walk up and down stairs, lift or move objects/materials as needed., • Work hours will be consistent Monday through Friday during regular business hours. At time of offer and acceptance, the job requires safety and security clearances through the Department of Education and Department of Health. New York Edge is an Equal Opportunity/Affirmative Action Employer. We encourage candidates from all backgrounds and communities to apply. Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Job Description This is an on-site position located in Roslyn, NY. Position Summary: The Sr. Analyst - Finance Operations & Analytics will serve as a hands-on analytical partner responsible for improving the accuracy, efficiency, visibility, and performance of Finance's operational workflows across the company’s entities. This experienced individual contributor will analyze financial and operational data, strengthen reporting and workpapers, investigate exceptions, and support high-priority process and system initiatives across the Finance organization. The ideal candidate is intellectually curious, highly accountable, and comfortable working through ambiguity. This individual will not stop at completing the requested task; they will validate the data, understand the underlying process, identify root causes, and pursue related risks or opportunities. The role requires sound judgment, strong execution, and a demonstrated habit of leaving each analysis, workpaper, and process better than they found it. Essential Duties & Responsibilities: Finance Operations Analysis & Support • Analyze end-to-end Finance activity across policy billing and invoicing, refunds, cash application, accounts receivable, collections, and claim-payment workflows., • Monitor transaction volumes, aging, turnaround times, exception rates, backlogs, accuracy, and other operational measures; identify emerging issues and recommend action., • Reconcile operational reports and source-system data to financial records and the general ledger; investigate discrepancies and coordinate timely resolution., • Support month-end and quarter-end close activities through accurate schedules, accrual support, operational reporting, and clear variance explanations. Reporting, Analytics & Decision Support • Develop and improve key performance indicators, dashboards, recurring reports, and analytical workpapers that increase visibility, accountability, and decision-making speed., • Combine and analyze large data sets from multiple systems; validate completeness and accuracy before communicating findings., • Perform ad hoc financial and operational analysis, quantify business impact, explain root causes, and present practical recommendations to Finance and business leaders., • Support forecasts, budgets, business cases, staffing and workload analysis, and other cross-Finance initiatives with timely, decision-ready insights. Process Improvement & Finance Transformation • Understand the purpose, inputs, controls, handoffs, and users of existing processes before recommending improvements to accuracy, clarity, efficiency, or repeatability., • Redesign workpapers, templates, reconciliations, and reporting packages; automate manual activities where practical while maintaining appropriate controls., • Support Finance system implementations and enhancements through requirements gathering, process mapping, data mapping, testing, reconciliation, issue resolution, and documentation., • Establish clear data definitions, procedures, ownership, version control, and audit trails for recurring operational and analytical processes. Business Partnership, Controls & Execution • Partner across Finance Operations, Financial Reporting, Treasury, Internal Controls, Information Technology, and business teams to resolve data and process gaps., • Independently structure and execute loosely defined assignments, manage competing priorities, communicate progress, and close the loop on follow-up items., • Ask thoughtful questions, challenge assumptions constructively, and pursue additional analysis when the facts indicate a broader issue or opportunity., • Support internal controls, audit requests, and remediation efforts by maintaining organized support and following issues through resolution. Education & Qualifications: • Bachelor's degree in Finance, Accounting, Economics, Business, Data Analytics, or a related field., • Minimum of 5 years of progressive experience in finance operations, accounting, Financial Planning & Analysis ("FP&A"), finance analytics, finance transformation, insurance finance, or regulated financial services., • Advanced Microsoft Excel skills, including the ability to structure complex analyses and build accurate, repeatable workpapers; strong Microsoft PowerPoint capabilities., • Strong understanding of financial statements, general ledger data, monthly close, reconciliations, internal controls, and transaction-based Finance workflows., • Demonstrated ability to analyze large data sets, validate results, identify root causes, and convert findings into actionable recommendations., • Excellent organization, communication, and business-partnership skills, with the ability to work independently and deliver high-quality results in a lean Finance team., • Demonstrated initiative, intellectual curiosity, attention to detail, and a consistent record of improving work beyond the initial assignment., • Must demonstrate ability to maintain an effective working relationship with other departments, employees, management, and clients. Preferred Attributes: • Insurance, reinsurance, premium, claims/loss, cash-flow, investment reporting, or other regulated financial services experience., • Experience with billing, cash application, accounts receivable, collections, refunds, claim payments, or other high-volume financial transaction processes., • Experience with Power BI, Power Query, Structured Query Language (SQL), data visualization tools, enterprise resource planning systems, policy or claim administration systems, or process automation., • Experience supporting system implementations, data conversions, user acceptance testing, reconciliations, reporting redesign, or Finance transformation initiatives., • Certified Public Accountant, Master of Business Administration, Lean Six Sigma certification, or progress toward another relevant credential preferred. The actual compensation for this position will be determined by experience and other factors permitted by law.

Job Description Title: Financial Analyst Employee Status: Regular Full Time Work From Home Option: Hybrid - 2 Days/Week (40% Remote) FLSA Status: Exempt Job Overview: Partner with the CFO, Senior Manager of Financial Planning and Analysis and the Manager of Financial Planning & Analysis in analyzing the overall financial performance of the New York Racing Association, Inc. In addition, this role will analyze and project the impact of business strategies as well as evolving economic and competitive conditions. Partner with the accounting team in the preparation and filing of periodic reports. Be the liaison with various department heads on key department projects related to revenue generating and cost cutting initiatives. Manage the escheatment process to ensure timely filing. Essential Functions: • Analyze business activity and trends versus budget and prior year and perform trend analysis;, • Prepare financial reporting and periodic reports as required (i.e., departmental forecast updates, etc.);, • Collaborate with the executive team and department heads in analyzing revenue generating and cost cutting initiatives;, • Work with the FP&A and executive team in preparation of the annual budget and participate in monthly forecast meetings;Prepare state parimutuel taxes, certain IRS, state withholdings, and foreign tax returns;, • Manage escheatment and source market fee processes to assure timely submission and compliance;, • Responsible for treasury functions as a backup;, • Support the accounting team as necessary including SAP stabilization and optimization projects;, • Maintain FP&A department scheduling and important due dates;, • Perform other ad hoc tasks as assigned (i.e., new business ventures, etc.). Qualifications: • Minimum Requirements:, • Education (minimum): Bachelor’s Degree required, preferable accounting or finance major., • Experience: A minimum of 1-2 years of experience in accounting/finance preferred., • Other Requirements: General understanding of finance principles., • Knowledge/Skillsets Required:, • Analytical and creative minded when it comes to interpreting data and trends;, • Ability to complete tasks within set deadlines;, • Excellent computer skills, including excel spreadsheet. SAP knowledge is a plus;, • Strong organizational skills, sound judgment and the confidence to take initiative;, • Excellent attention to detail, • Excellent written and verbal communication skills;, • Outstanding interpersonal skills. Summary of Physical Requirements and Work Environment: Standard Office Environment Pay Range / Salary: $66,300-$75,000

Revenue Cycle Analyst (Tableau) - 100% Remote / Fortune 500 / Great Benefits This Jobot Job is hosted by: Joseph Sipocz Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $70,000 - $90,000 per year A bit about us: This is a national multi-billion dollar healthcare organizations with an AMAZING culture. This department is responsible for all of the generation, billing, and follow-up of claims for company's patients to their insurance providers. Their mission is to ensure that every claim gets on file timely and accurately. To do so, they've continued to evolve the billing landscape over the years through operations excellence and transformation. As an Analyst on this team, you will join a dynamic, growing team at the center of the revenue cycle, and help them continue to drive operations and strategy through data management, project management, a deep understanding of how challenging our revenue cycle can be, and an eye for the future in helping them continue to transform billing. Get ready to take your career to the next level with our exciting opportunity! We are in search of a dynamic and experienced Tableau Developer to join our team on a full-time, permanent basis. This is a 100% remote position, offering you the chance to work from the comfort of your home while making a significant impact in the finance industry. Why join us? • Top benefits, • 401K / match, • Strong Bonus, • Great compensation package, • Great time off package, • The best Work life balance, • 100% remote Job Details Responsibilities: As a Tableau Developer, you will be responsible for the following: 1. Translating existing recurring reports into innovative and insightful Tableau Dashboard visualizations., 2. Developing and designing new Tableau dashboards as requested by revenue operations partners to address key business challenges., 3. Meeting with stakeholders to ensure developed dashboards are meeting the business needs and expectations., 4. Utilizing your SQL/ETL experience to manage data extraction, transformation, and loading tasks., 5. Collaborating with cross-functional teams to develop solutions that optimize the use of data and analytics., 6. Maintaining and supporting data analytics platforms while ensuring performance, security, and availability., 7. Training and supporting end-users to maximize the value of the implemented dashboards and tools. Qualifications: To be considered for this role, you should have: 1. A minimum of 5+ years of experience as a Tableau Developer or in a similar role., 2. Proficiency in SQL and ETL tools for managing and manipulating data., 3. Strong experience in developing, maintaining, and managing Tableau driven dashboards & analytics and working knowledge of Tableau administration/architecture., 4. Excellent understanding of the business operations in the finance industry., 5. Proven ability to translate business problems into actionable Tableau-driven solutions., 6. Exceptional problem-solving skills and attention to detail., 7. Excellent communication skills, with the ability to effectively liaise with stakeholders at all levels., 8. Bachelor's degree in Computer Science, Information Systems, or a related field. If you are passionate about data visualization, possess a problem-solving attitude, and are ready to drive change within our organization, we would love to hear from you. Apply now and start your journey with us! Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

Property and Casualty Insurance.Nassau County, New York - Hybrid after 90 days / 3 days in office / 2 days remote.Collaborate with various departmental and team leaders to guarantee that all elements of operations adhere to applicable regulatory standards and industry best practices.In the planning

Who We Are We are a team of motivated, engaged, and exceptionally talented self-starters, willing to roll up our sleeves and do what is necessary to get the job done. If you are interested in joining this dynamic team and have a passion to learn, develop, and want your experience to make an immediate impact, please apply. To find out more about us, please visit our website: www.lipower.org What We Offer We offer an environment of continuous development and growth with a thriving company culture, exceptional colleagues, and exceptional benefits. Our benefit package includes: • Hybrid work options available and flexible hours, • Excellent health insurance, • No employee cost for dental and vision insurance, • Paid holidays and generous paid time off, • Professional development opportunities, • Educational assistance opportunities, • Multiple retirement plan options with company contribution, • Short-term and long-term disability coverage, • Flexible spending account with company contribution, • Life Insurance, • 529 College Savings Program, • $300 Wellness Reimbursement What You’ll Do At LIPA The IT Senior Analyst, Operational Technology (OT) and Cyber is responsible for the oversight of Industrial Control Systems (ICS), Supervisory Control and Data Acquisition (SCADA) environments, and the protection of operational technology assets from cyber threats. This role focuses on identifying vulnerabilities, monitoring security events, supporting incident response, and ensuring the resilience of critical infrastructure systems in use by the Operating Services Company. The IT Senior Analyst works closely with internal and Operating Company engineering, IT, operations, and compliance teams to strengthen cybersecurity across industrial environments while maintaining system availability, safety, and regulatory compliance. Essential Job Functions include: • Monitor the Service Provider’s performance of managing the OT environments for cyber threats, anomalies, and suspicious activity using security tools and platforms and consult with, and advise, the Service Provider’s OT group for any issues observed., • Analyze alerts and incidents affecting industrial systems, including SCADA, PLCs, HMIs, DCS, and related infrastructure., • Conduct 3rd party risk assessments and vulnerability reviews for OT assets and industrial networks. Partner with the OT Cyber group to ensure all incidents are fully investigated, and appropriate response measures are taken to remediate risks., • Support incident response efforts for cybersecurity events impacting operational environments., • Assist in reviewing OT cybersecurity policies, standards, and procedures to minimize system risks and vulnerabilities., • Collaborate with engineering and operations teams to resolve issues, recommend security controls and assist in the annual testing for the OT environments with minimal disruption to production., • Ensure that the Service Provider maintains accurate and current asset inventories, network diagrams, and system baselines for OT environments., • Evaluate and recommend security technologies for Energy Management and SCADA systems., • Participate in security audits, compliance assessments, and regulatory reporting., • Track emerging OT cyber threats, vulnerabilities, and industry best practices and provide recommendations on what practices should be modified to ensure LIPA and the service provider align with best practices., • Support disaster recovery, business continuity, and resilience planning for operational systems., • Perform daily operational cyber duties for LIPA’s business environments., • Perform other related duties, as necessary. What We Need • Bachelor’s degree in Cybersecurity, Information Technology, Engineering, Computer Science, or related field (or equivalent experience)., • Five (5) years of experience in cybersecurity, industrial control systems, or operational technology environments., • Experience in critical infrastructure sectors such as utilities, manufacturing, transportation, or energy., • Experience with threat intelligence and industrial cyber risk management., • Experience conducting risk assessments, incident response, and forensic analysis in operational environments., • Must possess at least one (1) of the following industry certifications: GIAC GICSP, CISSP, Security+, or ISA/IEC 62443 certifications., • In depth knowledge of Windows, Linux, and embedded industrial systems., • Familiarity with network segmentation, zero trust principles, and secure remote access solutions., • Strong knowledge of OT/Industrial Control Systems (ICS) protocols such as Modbus, DNP3, OPC, IEC 61850, or similar., • Familiarity with SCADA systems, PLCs, Remote Terminal Units (RTUs), and industrial networking concepts., • Understanding of cybersecurity frameworks such as NIST, ISA/IEC 62443., • Familiarity with NERC CIP regulations., • Experience with SIEM platforms, intrusion detection systems, vulnerability management, and endpoint protection tools., • Strong analytical, problem sensitivity, and problem-solving skills., • Skilled in analyzing and evaluating systems, • Critical thinking skills, • Excellent written and verbal communication skills., • Interpersonal and collaboration skills and the ability to work well with others., • Knowledge of regulatory requirements and audit processes related to critical infrastructure protection. Preferred Qualifications • Advanced degree in Cybersecurity, Computer Science, Engineering, Information Technology, or a related field., • Seven (7) years of experience in cybersecurity, with at least three (3) years supporting Operational Technology (OT), Industrial Control Systems (ICS), or SCADA environments., • Possess multiple professional certifications such as: CISSP, GICSP, Security+, CISM, or ISA/IEC 62443 credentials., • Hands-on experience with industrial protocols including Modbus, DNP3, OPC, or IEC 61850Understanding of industrial network architecture, segmentation strategies, and secure remote access controls., • Knowledge of cloud-connected industrial environments and IIoT security considerations., • Familiarity with scripting or automation tools such as PowerShell, Python, or Bash for security operations., • Demonstrated ability to balance cybersecurity priorities with operational uptime and safety requirements. Salary Range $103,500 - $126,500 How You Can Apply: Interested parties should submit their cover letter and resume to Gary Martens, Director, Human Resources and Administration, at LIPA is an equal opportunity employer. All people with disabilities are encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Gary Martens, Director, Human Resources and Administration.

Business Analyst Salesforce - Intermedio. Buscamos Business Analysts Salesforce de nivel medio que se unan a nuestro equipo.

Monitors and evaluates workflow against goals and targets for new business development. Establishes, maintains and cultivates relationships with new prospects, business members, sponsors and partners. Serves as a liaison and primary contact between Business Development Office and existing/potential

Leesel Transportation Corp. The Staffing Analyst supports daily and long?term staffing operations in a fast?paced, high?pressure environment. This role requires strong analytical skills, sound judgment, and the ability to manage multiple priorities simultaneously. The Staffing Analyst partners closely with Operations, Recruiting, and Leadership to ensure adequate staffing coverage, regulatory compliance, and continuity of service across all assigned locations. Key Responsibilities Analyze daily, weekly, and seasonal staffing needs to ensure sufficient coverage across all operations. Monitor staffing levels in real time and respond promptly to call?outs, shortages, and last?minute operational changes. Coordinate staffing assignments across multiple routes, shifts, locations, and service needs while balancing operational priorities. Maintain accurate and up?to?date staffing records, rosters, and employee data within HR and scheduling systems. Track and analyze trends related to absenteeism, overtime, turnover, and coverage gaps; provide insights and recommendations to leadership. Collaborate with recruiting and onboarding teams to align hiring pipelines with operational demand. Communicate clearly and professionally with employees, supervisors, and management regarding assignments, changes, and expectations. Ensure compliance with company policies, labor requirements, and applicable regulatory standards. Support onboarding, credential tracking, and workforce readiness initiatives as needed. Handle sensitive employee information with discretion, confidentiality, and professionalism. Perform additional duties assigned to support staffing and operational needs. Required Skills & Competencies Strong analytical and problem?solving skills with the ability to assess multiple variables quickly. Proven ability to perform effectively in high?pressure, time?sensitive environments. Exceptional organizational skills and attention to detail. Ability to prioritize and manage multiple staffing demands simultaneously without sacrificing accuracy. Strong verbal and written communication skills. Sound decision?making abilities and the capacity to remain calm under pressure. Proficiency with scheduling systems, HRIS platforms, and Microsoft Office tools (Excel, Outlook, Teams). Ability to work independently while collaborating effectively within a team environment. Qualifications Minimum of two (2) years of experience in a dispatch, staffing, or operations?driven environment. Prior experience in a customer servicefocused role, with the ability to communicate clearly, professionally, and calmly under pressure. Comfortable using technology and staffing/scheduling systems, including: • Scheduling or dispatch software, • HR or workforce management systems, • Microsoft Outlook, Excel, and Teams (or similar tools) Reliable, well?organized, and capable of working independently with minimal supervision. Consistent attendance with flexibility to support operational needs, including early mornings, evenings, or weekends as required. Bilingual (English/Spanish) strongly preferred, with the ability to communicate effectively with a diverse workforce and customer base. Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time. Leesel Transportation is a Special and Regular Education Transportation provider in the New York City area. Headquartered in The Bronx, we serve the NYC Department of Education, as well as some other NYC pre-K and private school programs. Our caring and passionate team makes a difference every day in our students' lives because we truly love what we do.

Must have a clear understanding and experience with the statutory and compliance reporting requirements and best practices for multi-jurisdictional Workers' Compensation claims. Extensive experience with integrating multiple vendors needed for Workers' Compensation claim handling. Proven track recor

Senior Enterprise Business Analyst.Support the Westbury, NY office.We are seeking a passionate, results-oriented Senior Enterprise Business Analyst who can collaborate effectively with internal and external stakeholders to analyze, define and manage requirements to launch new product and services.Th

Technical Business Analyst + EnglishEstamos en búsqueda de un Technical Business Analyst con un sólido nivel de inglés y experiencia participando en proyectos tecnológicos.Buscamos un profesional con capacidad para comprender necesidades de negocio, traducirlas en requerimientos funcionales y co

We are seeking a dynamic and results-driven Product Success Analyst with 3-5 years of experience in healthcare IT. Collaborate with cross-functional teams (engineering, operations, product, and executive leadership) to ensure product adaptability and alignment with business goals. This role is pivot

Business Data AnalystSomos Spark Foundry, una agencia de medios que destaca en data y tecnología, contenidos, experiencias y commerce. Overview En Bogotá – Colombia, estamos en búsqueda de una persona para el cargo de Business Data Analyst. QualificationsMicrosoft Office Avanzado Manejo en herr

Amazon Data AnalystThe Amazon Data Analyst will support data-driven decision-making across our Amazon business. Partner with Amazon Business, Finance, Marketing, and Supply Chain teams to drive data-informed decisions, while improving reporting automation and data accuracy. This role is responsible

Junior Business Analyst (Ba)Junior Business Analyst (BA) to join the Sales & Operations Management Unit supporting our POS and payment processing platform for beauty supply and food & beverage retail merchants. Working alongside the unit's Business Analyst, you will provide hands-on support across c

Job Description As part of IPRO’s Managed Care Department, the Senior Data Analyst performs complex analyses using advanced technical expertise and translates analytical results into clear, actionable written summaries. A primary responsibility of this role is to ensure the quality, accuracy, and integrity of programs, measures, rates, and analytic deliverables through established quality assurance and validation processes. The Senior Data Analyst is also responsible for identifying opportunities to improve efficiency, streamline workflows, and enhance analytical processes across the department. Duties to include but not limited to: • Analyze MCO encounter data for accuracy, completeness and consistency., • Conduct quality assurance and validation activities for programs, measures, rates, reports, and analytic deliverables to ensure accuracy, completeness, consistency, and compliance with established specifications and methodologies., • Identify and develop queries using complex data analyses to support program evaluation, quality measurement, and operational decision-making., • Collaborate with management, analysts, programmers, and subject matter experts to ensure deliverables meet business requirements, regulatory standards, and client expectations., • Identify opportunities to automate processes, streamline workflows, and improve the effectiveness of analytic and quality assurance activities, • Translates internal/external client business requirements into actionable instructions for meeting client needs., • Represent department leadership on customer and client calls for specific areas of subject matter expertise, as needed., • Ensures all analyses use high-quality data. Develops strong understanding of data sources and works with IPRO and client data management staff to ensure complete, accurate, and timely data., • Demonstrates the ability to multitask and manage many simultaneous projects and last-minute emergencies to meet deadlines while still maintaining a strong attention to detail., • Supports continuous quality improvement. Contributes regularly to improving data and analytics sophistication and efficiency within the department and across the IPRO enterprise., • Design analytics (reports, Tableau dashboards) to respond to very complex requests. Develops advanced quantitative approaches (drawing on a range of methodologies) to address client needs. This position is office based at our Jericho, NY office. QUALIFICATIONS: • Strong healthcare analytical skills. Creates solutions that broadly support the business across clients., • Demonstrates advanced expertise in healthcare data domains, including claims, encounters, eligibility, provider information, and electronic health records (EHR), with the ability to interpret and analyze complex datasets to drive actionable insight., • Ability to solve complex business problems and opportunities through the design and development of efficient, high-quality and customer-centric analytic solutions., • Ability to distill complex technical content and issues into audience-specific and layperson-friendly terms., • Ability to work independently and as a member of a team., • Strong time management skills with the ability to meet deadlines and client deliverables., • Possesses stellar communications skills, both written and oral; able to produce effective written summaries outlining the results of complex analyses, with strong people skills with the ability to interact effectively with external customers., • Demonstrates mastery in the following toolsets: MS Excel, MS PowerPoint, and MS Word., • Experience with SAS programming., • Familiarity with HEDIS, CMS Protocols or HIPAA encounter file formats strongly preferred. EDUCATION & EXPERIENCE: • Bachelor’s degree in an analytical, research or health-related field, required. Master’s degree in public administration, public policy, public health or related social science with course work including both statistical and process analysis, preferred., • Two (2) years experience working in the health care field or equivalent experience in an MCO, preferred. Will consider a Master’s degree ans one (1) year of experience., • Previous experience working with healthcare data (HEDIS and/or CMS Adult & Child Core Set performance measures), preferred., • Two (2) years of SAS programming experience related to data manipulation and reporting. Knowledge of SAS Macros and PROC SQL strongly preferred., • Previous experience working with Tableau, Python and/or MS Power Automate is strongly preferred. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. The annualized salary range for this position is $75,000.00 – $85,000.00. Actual salary range and /or hourly rate depends on a variety of factors including experience, education, credentials, location, and budget. The salary range and/or hourly rate listed does not include other forms of compensation or benefits. IPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or military status, or any other category protected under applicable law.

Job Description As part of IPRO’s Data and Analytics team, the Sr. Data Analyst will perform complex analyses using advanced technical knowledge as well as interpret and provide written summaries of analysis output. The Sr. Data Analyst will also be responsible for the identification and response to efficiency-promoting opportunities within the department. Duties to include but not limited to: • Translate data analysis requests into actionable solutions., • Design analytics (reports, dashboards, models) to respond to complex requests. Develop quantitative approaches (drawing on a range of methodologies) to address client needs., • Conduct basic statistical analyses (e.g., creating standard normal distributions)., • Write reports with charts and graphs; present to internal and client leadership; and summarize findings and recommendations for technical/clinical and nontechnical/ nonclinical audiences, as appropriate., • Demonstrate the ability to multitask and manage many simultaneous projects and last-minute emergencies to meet deadlines while still maintaining a strong attention to detail., • Support continuous quality improvement. Contribute regularly to improving data and analytics sophistication and efficiency within the department and across the IPRO enterprise., • Produce all agreed upon deliverables on or ahead of schedule., • Represent department leadership on customer and client calls for specific areas of subject matter expertise., • Serve as resident expert on technology(ies); train and support department staff. QUALIFICATIONS: • Possesses a deep understanding of relational databases and their use characteristics., • Ability to solve complex business problems and opportunities through the design and development of efficient, high-quality and customer-centric analytic solutions., • Ability to distill complex technical content and issues into audience-specific and layperson-friendly terms., • Ability to work independently and as a member of a team., • Possesses stellar communications skills, both written and oral; able to produce effective written summaries outlining the results of complex analyses., • Demonstrated mastery in the following toolsets: MS Excel., • Intermediate proficiency in the following toolsets: MS PowerPoint, MS Word., • Proficiency with Matillion, Tableau, MS Access strongly preferred., • Proficiency with statistics and statistical models strongly preferred., • Experience with building predictive models strongly preferred., • Serve as a technical assistance resource to junior level peers EDUCATION & EXPERIENCE: • Bachelor’s Degree and two (2) years of related experience, required OR, • Master’s degree and one (1) year of related experience, required The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. The annualized salary range for this position is $75,000.00 – $85,000.00. Actual salary range and /or hourly rate depends on a variety of factors including experience, education, credentials, location, and budget. The salary range and/or hourly rate listed does not include other forms of compensation or benefits. IPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or military status, or any other category protected under applicable law.

Interview junior clinical business analysts, clinical business analysts assigned at Level I, consultants, and/or other appropriate project team members. A Masters degree or advanced clinical degree from an accredited college or university and one (1) year of experience gathering and documenting busi

Underwrite business credit cards and overdraft lines of credit, small business loans and retail credit applications, and simple to moderate commercial real estate loan requests. Minimum of three (3) years of experience in commercial banking, two (2) of which has been in a credit analyst or underwrit

Analyzes, verifies, tracks and reports on the viability of business development opportunities. Works with the leadership to develop and monitor strategic plan for new business development and marketing. Analyzes, verifies, tracks and reports on the viability of business development opportunities; li

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. The Wealth Relationship Mgmt. (Branch) Sr. Analyst SAFE Act is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area directly affected by the performance of the individual. Responsibilities : • Identify, build and deepen relationships to gain incremental wallet share of the affluent and High Net Worth segment with financial planning and excellent discovery and profiling skills., • Anticipate the complex financial needs of the client and offer solutions through a wide range of products, services and tools based on client profiling., • With the support of product specialists, intuitively recognize and understand a client's banking, credit and investment needs and goals to provide holistic financial solutions., • Provide regular value-added engagement with clients- High touch, face-to-face meetings at client's preferred location, consistent communication, access to seminars, etc., • Master referral opportunities to grow portfolio., • Proactively source, acquire and expand high value customer relationship by maximizing sale and service opportunities., • Refer opportunities to segment partners where appropriate (including, but not limited to Lending Consultants and Financial Advisor, Small Business Partners, Relationship Manager, etc.), • Organize client events to enhance client bonding., • Acquire new clients through converting referral leads, • Manage client follow-up and adhere to all Regulatory and Compliance operating procedures., • Ensure that KYC/AML and other compliance norms are strictly adhered., • Partner with all roles on branch team to ensure all clients have a positive in-branch experience., • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications : • 5-8 years of experience., • Strong analytical and financial skills., • Strong verbal and written communication skills., • Organized with strong attention to details., • Knowledge of Microsoft Office (Excel, Outlook, and Word) and experience using Money Guide Pro, or NaviPlan Select, or similar financial planning software preferred., • Basic understanding of investment and financial planning strategies preferred., • Must be a self-starter, problem solver and a goal-oriented team player able to work without direction., • Required current US FINRA Registration: SIE, Series 6, 63, and 65 OR Series 7 and 66 or equivalent., • Insurance Group 1 required., • This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before referring interested clients to Citibank for their mortgage needs, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures. Education : • Bachelor's/University degree or equivalent experience Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Specifically, collect and transform large quantities of information into meaningful business requirements; develop and modify requirements documentation for the design and implementation of clinical information systems; critically evaluate information from various sources; distinguish user needs fro

Claims Business Analyst - Workers Comp. Must have a clear understanding and experience with the statutory and compliance reporting requirements and best practices for multi-jurisdictional Workers' Compensation claims. Strong experience with claims management and medical bill review solutions.

Property and Casualty Insurance Claims.

Business Analyst Salesforce - Senior. We are looking for Senior Business Analysts Salesforce to join our team. Mentoring and supervising junior and mid-level Business Analysts.

The Claims Business Analyst is responsible for developing detailed business and functional requirements for claims processing and administration systems, as well as ensuring proper integration with downstream systems for reporting purposes. Lead review sessions for completed business / functional re

Job Description This is a remote position. Paradigm is seeking an experienced Client Services Senior Project Manager – Class Action & Remediation to support our client’s Remediation and Class Action administration practice. This is a senior, highly client-facing role responsible for leading complex projects, managing project financials and resources, developing project teams, and ensuring exceptional service delivery. The ideal candidate is an accomplished project manager who combines strong client relationship skills with financial acumen, operational discipline, and the ability to lead cross-functional teams. This position requires sound judgment, analytical thinking, and the ability to manage multiple priorities with minimal supervision. The Senior Project Manager will also provide leadership and development to Project Coordinators and may oversee Associate Project Managers, Supervisors, Project Attorneys, and other project personnel. Type: Contract Duration: 3-month* Pay Rate: $45.00 - $75.00/hour Benefits: Medical, dental, vision, life, 401(k), PTO, and sick leave Location: Remote – approved U.S. locations, Eastern Time Zone preferred Job No.: Para_1501 • Assignment lengths are estimated based on the expected workload and scope of work. The assignment may be extended or conclude earlier than anticipated based on business needs. Approved Hiring Locations: Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Washington DC, and Wisconsin. As a Quality Assurance Data Analyst, you will: • Serve as a primary operational point of contact for clients, building strong relationships and ensuring project requirements and expectations are clearly understood and met., • Lead complex Remediation and Class Action administration projects from planning through completion, ensuring deliverables are completed on time, within budget, and according to established quality standards., • Manage project financial performance, including budget and estimate review, monthly revenue forecasting, invoice review, and achievement of established financial objectives., • Provide guidance to other Project Managers regarding project forecasting, budgeting, and invoice accuracy., • Coordinate cross-functional resources, including sales representatives, data analysts, web developers, call center teams, disbursement specialists, claims analysts, and other operational personnel., • Continually monitor project progress, identify potential issues, establish contingency plans, and adjust resources and priorities as necessary., • Delegate responsibilities effectively and ensure project assignments and internal requests are completed accurately and within required deadlines., • Develop and maintain effective internal communication strategies that keep project teams and management informed of project status, priorities, risks, and issues., • Manage and resolve difficult or sensitive client situations using sound judgment, professionalism, and a solutions-oriented approach., • Recruit, train, supervise, coach, and evaluate project staff while fostering a collaborative, high-performing team environment., • Develop team members through ongoing coaching, training, and guidance., • Support succession planning and the development of a strong internal talent pipeline., • Identify opportunities to improve processes, controls, workflows, and procedures to increase efficiency, quality, profitability, and client satisfaction., • Partner with business and operational leaders to develop and implement best practices and streamline service delivery., • Use data and analytical methods to identify issues, evaluate performance, solve problems, and support sound business decisions., • Collaborate across Client Services, Sales, and operational teams to maintain high service standards while supporting revenue, efficiency, and profitability goals. Requirements Our ideal candidate will have: • Extensive project management and client-facing experience, including responsibility for complex projects, competing priorities, and cross-functional teams., • eDiscovery and significant hands-on experience with Relativity and/or RelativityOne., • Bachelor’s degree in management or a related discipline, or equivalent relevant industry experience, preferred., • Juris Doctor (JD), Master of Business Administration (MBA), or similar advanced degree preferred., • Project Management Professional (PMP) certification through the Project Management Institute (PMI) preferred., • Prior experience in banking or financial services preferred., • Demonstrated experience managing project budgets, forecasts, timelines, resources, deliverables, and client expectations., • Strong leadership and people-management skills, including experience coaching, developing, and supervising team members., • Excellent planning, organizational, analytical, and critical-thinking skills., • Ability to manage multiple complex and shifting priorities while maintaining attention to detail and quality., • Strong problem-solving skills with the ability to anticipate risks, evaluate alternatives, and develop contingency plans., • Ability to delegate effectively and ensure work is completed on time, within scope, and according to quality standards., • Strong technical aptitude and excellent computer skills., • Outstanding written and verbal communication skills, including the ability to communicate complex project information clearly to clients, project teams, and senior stakeholders., • Ability to work effectively with a high degree of independence, judgment, and accountability. Benefits Paradigm offers medical, dental, vision, life, 401K, PTO, and sick days. About Us, Paradigm Paradigm Information Services is an established staffing company that has been connecting talented people with great opportunities for more than 25 years. We work with clients across a variety of industries and positions, giving our recruiting team the opportunity to work on interesting and sometimes challenging searches. Paradigm Information Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Hands-on experience writing business requirements, functional requirements or user stories, business process diagrams, and data rules is required. Knowledge and experience in reviewing, reengineering or developing IT solutions for business process/improvements automation. General Qualifications: Exp

Job Description The IT Support Analyst provides technical support to employees by troubleshooting hardware, software, network, and system issues. This role serves as the primary point of contact for end-user technology support, ensuring timely resolution of incidents, excellent customer service, and minimal disruption to business operations. The IT Support Analyst supports desktop systems, enterprise applications, user accounts, and IT equipment while contributing to continuous improvement of IT service delivery. CORE RESPONSIBILITIES: • Provide first- and second-level technical support for onsite and remote end users via phone, email, chat, and ticketing systems., • Diagnose and resolve hardware, software, operating system, network, and connectivity issues., • Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals., • Provision, modify, and deactivate user accounts, permissions, and access rights., • Support enterprise applications, including troubleshooting user access and functionality issues., • Manage and prioritize support tickets to meet established service level agreements (SLAs)., • Document incidents, resolutions, procedures, and technical knowledge articles., • Assist with onboarding and offboarding activities, including equipment setup and account management., • Perform software installations, upgrades, patches, and system updates., • Support conference room technology, audio/visual equipment, and collaboration tools., • Escalate complex issues to appropriate IT teams or vendors as needed., • Monitor recurring issues and recommend process improvements to reduce support requests., • Maintain IT asset inventories and assist with equipment lifecycle management., • Participate in disaster recovery, business continuity, and cybersecurity awareness initiatives., • Support IT projects, system implementations, and technology rollouts. QUALIFICATIONS Education • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred., • Equivalent combination of education, training, and experience may be considered. Experience • 1-3 years of experience in IT help desk, desktop support, or technical support roles., • Experience supporting Microsoft Windows environments and common business applications., • Experience using IT service management (ITSM) or ticketing systems. Technical Skills • Knowledge of Windows operating systems and Microsoft 365., • Familiarity with Active Directory, Entra ID (Azure AD), and user account administration., • Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi., • Experience with endpoint management and device deployment tools., • Knowledge of cybersecurity best practices and endpoint security tools., • Ability to troubleshoot hardware, software, and connectivity issues efficiently. Competencies • Strong customer service orientation and communication skills., • Excellent problem-solving and analytical abilities., • Ability to prioritize multiple requests and manage competing deadlines., • Strong documentation and organizational skills., • Ability to work independently and collaboratively within a team environment., • Continuous learning mindset and adaptability to changing technologies. Physical Requirements • Ability to lift and transport IT equipment up to 30 pounds., • Ability to work at a computer workstation for extended periods., • Occasional travel between company locations may be required., • Dependable mode of transportation, • Work on a warehouse/production floor KORE VISION, MISSION, AND VALUES VISION To be the trusted global leader in IoT Connectivity Solutions for over 100,000,000+ connected devices, enabling a smarter, more connected world for all. MISSION To empower our customers to deliver transformative solutions that deliver impactful outcomes to the communities and customers they serve. KORE VALUES • Customer Obsession: We earn trust through deep understanding and relentless commitment. We earn the trust of our customers and aim to delight them through our solutions – we want to be loved by our customers., • Be the Spark: We lead with energy, creativity, and urgency. We don't wait for change – we ignite it. We listen, engage, and encourage others to participate., • Own the Outcome: We take accountability seriously – delivering on our promises to customers, teammates, and ourselves. We finish what we start. We think like owners and we’re frugal where it makes sense., • Grit & Positivity: We face challenges head-on – with resilience, optimism, and determination. We look at these situations as an opportunity to create a positive outcome. When we make a commitment, we deliver. We challenge those in a respectful way that do not meet their commitments., • Challenge. Debate. But Be Human: We speak up, question assumptions, and challenge ideas – not people. We aim for the best outcomes through respectful, direct, and open dialogue, keeping in mind we’re all on the same team. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision. KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.

Job Description Title: Customer Service Manager Employee Status: Regular Full Time Work From Home Option: Hybrid - 2 Days/Week (40% Remote) FLSA Status: Exempt Job Overview: The Customer Service Manager directs and oversees the operations in the customer service call center. He/she is responsible for the strategic planning of this department and for maintaining policies and procedures that enable and encourage the optimum performance of the department ensuring that our staff delivers a world class Customer Experience on every interaction. Essential Functions: • Directs and supervises the customer service supervisors and their respective teams., • Maintains all NYRA Bets Customer records and ensures AML follows all laws, regulations and demonstrates “best practices” regarding customer information., • Performs a variety of managerial duties, which include organizing, planning, and assigning work to be done; collaborating with our reporting analyst to determine appropriate staffing levels and schedule needs; ensures that all work is done in accordance within established policies and procedures; maintains attendance records, conducts performance reviews; addresses and resolves performance and/or behavioral issues with corrective actions; trains and develops staff; communicates changes in the operation with other departments to ensure a smooth workflow; develops and implements improvements to existing operating policies and procedures; and hires new employees;, • Handles escalated issues with customers in a professional and timely manner., • Coordinates, develops, and implements improvements to existing policies and procedures while ensuring that said updates are approved by senior NYRA Customer Service leadership., • Oversees the weekly payroll for the customer service team., • Maintains a strong relationship with other departments and vendors., • Enhances job performance by applying up-to-date professional and technical knowledge gained by attending seminars, conferences, training, and reviewing professional publications., • Stays up to date and in compliance with employment-related laws and regulations in the states our employees reside., • Leads by example by embodying our core values and actively driving a culture where the Customer Experience is the top priority., • Performs other duties as assigned by senior management. Qualifications: • Education: Associate Degree or High School Degree or GED and equivalent experience, • Experience: 10 Years of Customer Services and Hospitality Experience 3 Years Managerial Experience Strong customer service experience, preferably in a call center environment Other Requirements: On call availability outside of scheduled work hours required to liaise with corresponding support departments to resolve emergencies including but not limited to: • Communications outages (Agents unable to receive calls/chats because of technology issues), • Tool outages/issues (wagering issues, cohort/customer specific access issues, platform issues), • Employee/Contact Center emergencies (fire, threats, medical, etc.) Knowledge Required: Customer Service Call Center tools and programs Workforce Management – scheduling/staffing MS Office/Google workspace (Gsuite) Summary of Physical Requirements and Work Environment: This position is primarily office-based and sedentary, requiring prolonged periods of sitting, computer use, and frequent operation of telephones and customer service systems. Occasional standing, walking, bending, twisting, and lifting of materials up to 10 pounds may be required. The work environment is a professional call center setting that requires effective communication, multitasking, and availability to respond to operational, technology, and employee emergencies, including outside of normal business hours. Pay Range / Salary: