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Looking for a Manager MUST HAVE Bagel Job Experience Job Summary: The store manager is responsible for leading all team members in the efficient and profitable operation of a Bagel shop. He/she is responsible for managing the day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment, which provides consistent fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. The store manager creates the tone and personality of the store by being an advocate of training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules. Store Operations: Develops and executes sales and profit plans that are in-line with budgetary goals. Ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses. Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools. Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs. Oversees all cash and media management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary. Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures. Maintains a clean well-merchandised store, following visual presentation plans and standards. Plans, executes and communicates all sales promotions and new product information effectively and efficiently. Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates. Facilitates on-going training and development of current staff. Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment. Conducts monthly safety meetings ensuring team member compliance in all safety initiatives. Service: Is the Role Model for outstanding service and “owner” of the service initiative at his/her store. Pro-active in solving customer problems and satisfying customers in various situations. Ensures that all team members are committed to and demonstrate our Guiding Principles and House Rules. Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis. Consistently monitors, coaches and encourages team members to meet the Company’s service standards. Assesses and provides adequate staffing to provide efficient and friendly, superior service. Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment. Product: Ensures that all Company bagel recipes and procedures are followed, maintaining the highest quality and consistent product standards. Ensures that all Company food offerings maintain the highest quality. Ensures that all team members are educated on our products and services, by developing an understanding of our various types of bagel. Training & Development: Provides ongoing training and development to all team members in the areas of operating standards, customer service and product knowledge. Demonstrates the ability to lead, effectively communicate. Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued. Ensures each team member has received proper training. Continually develops team members, establishing specific performance objectives, and measuring team member performance regularly. Coaches and counsels team members for improved performance, documenting developmental plans as necessary.

Busy home care office is looking for an upbeat bilingual Spanish office support to provide exceptional customer service support to an entire team. Responsibilities: Must be familiar with a diverse platform of medical insurances Ability to handle a high volume of calls daily Communicate with potential and current agency patients Enroll and follow up with weekly case reports Duties: Receiving, reviewing referrals, and following up with all the necessary parties Exceptional communication skills (verbal & written) Ensuring smooth transition from referral to patient Continually communicating with future clients Must be highly organized and have aggressive follow-up skills. GREAT PAY AND ROOM FOR GROWTH! Job Type: Full-time What we offer: **Supportive management team **Paid orientation and training **Monthly lunches **Daily Snacks **Employee of the month incentive **Yearly Bonuses **Team building outings Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 40 per week Benefits: Paid time off Schedule: 8 hour shift Monday to Friday Experience: Customer service: 1 year (Required) Language: Spanish (Required) Work Location: In person Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 40 per week Benefits: 401(k) Health insurance Paid time off Schedule: 8 hour shift Monday to Friday Work Location: In person

Description: Sr project manager - Contingent Workforce — focused on process improvement, project management and operations Key Responsibilities Support the RFI and RFP for selection of the Contingent workforce management tool Collaborate with cross-functional teams to update and create standard operating procedures (SOP) and prepare updates to ERP playbook to address gaps or reflect process improvements and changes Facilitates cross functional meetings, tracks decisions, ensures effective communication and implementation by downstream functions to drive desired outcomes. Develops and coordinates key presentations, ensuring coherence and effective communication. Support contract administration, invoicing and reconciliation activities. Helps manage strategic, financial, and operational planning material for presentation to senior leadership, as necessary. Manages business-specific financial activities for teams and maintains critical day-to-day operational connectivity of financial tasks for teams. Demonstrates strong collaborative skills, fostering a culture of commitment and continuous improvement by aligning people, processes, and tools in the support of operationalizing strategy Basic Qualifications 7+ years of experience in the contingent workforce management Established communication, project management, problem solving, and organizational skills, including management of multiple priorities and resources while maintaining attention to detail Proactive, self-motivated, and resourceful — able to cultivate path forward in ambiguous circumstances and know when to ask for support or escalation Affinity for a collaborative, team-oriented environment, and approach; ability to appropriately interact across diverse departments, senior management, and external customers/vendors Comfortable synthesizing information to support leadership presentations and memos Knowledge and skill with Smartsheet, Microsoft Excel, Word, PowerPoint, Teams, Visio, and other collaboration, reporting, and tracking tools To discuss this opportunity further, please contact me at your earliest convenience.

Heart to Heart home is looking for an experienced professional to join our growing HR team! The position presents a wonderful growth opportunity as we continue to expand operations within our territories. Join our team and discover professional, caring and excellent service at its best. Responsibilities include: Serve as the primary contact between the NYS Department of Labor and the Company. Effectively interpret and apply state laws and regulations in response to UI documents. Prioritize claims, questionnaires, determinations, state requested audits, and other unemployment related data. Manage incoming Worker's Compensation and Disability Claims. Required: Must be fluent in conversational Spanish Advanced writing skills is a must Strong business and analytical ability with a proven ability to gather research. Exceptional administrative and clerical skills GREAT PAY AND ROOM FOR GROWTH! Job Type: Full-time What we offer: Supportive management team Growth opportunities 401K Retirement Benefit Sick day and PTO benefits Job Type: Full-time Job Type: Full-time Pay: $20.00 - $23.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday No weekends Work Location: In person

Hiring Guest Services / Front Desk Associates! Hiring for Manhattan Locations - As a Guest Service Associate, you will connect and engage with our customers by providing excellent customer service and be an expert in the EWC brand. You will use your expertise to ensure every moment is an opportunity for confidence! We seek a charismatic person who can lead with care and integrity and is committed to delighting our guests. Perks & Benefits: - This is a sales / performance-based position and you earn sales commission, in addition to an hourly wage, for hitting weekly sales targets! - 50% off waxing and 40% discount on EWC retail products - Hourly wage plus commission, resulting in typical total compensation of $20-$40/hour - 401(k) with match - Supplemented health insurance offered to associates who meet the hours criteria - Paid sick time and family leave - Flexible days and hours because work/life balance is important - Consistent schedule **Responsibilities:** - - Provide impeccable service to our guests and be a true ambassador of the brand ensuring that every guest is treated according to European Wax Center standards. - - Drive and exceed individual key performance indicators, by ensuring the highest level of customer service and guest experience. - - - lain the benefits of our savings program, products, and promotions. - - Answer phone calls professionally and respond to guest inquiries. - - Provide the best experience for customers by continuously building knowledge of company promotions, packages, products, and loyalty programs. - - Create and maintain accurate annotations of customer reservations. - - Process customer purchases and maintain an accurate cash drawer. We are looking for a person who: - Can work 24 - 35 hours per week, including one weekend day per week. - Has a friendly, eager and personable demeanor and strong communication skills - Thrives working in a team environment. - Has a collaborative spirit and proactive attitude. - Is able to manage productivity and sales to ensure goals are achieved. - Is excited to prioritize and understand customer service and satisfaction. - Responds well to coaching and performance goals. - Is able to multitask and pivot. - Has a work history that includes sales experience. Hiring for Manhattan Locations!! About European Wax Center European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 800 centers across the U.S.

Actively seeking ambitious** Salespeople** ! This is a high intensity, super fun, high yielding commission based workspace. 1. We are looking for charismatic natural born leaders with big aspirations where there is no limit in what you can make. 2. If you have a knack for finance and are funny, charismatic, and competitive, you will do extremely well with us. Premium Merchant Funding specializes in providing debt financing solutions to small-medium sized businesses. In 2023, PMF originated over $1.2 Billion in financing and continues to gain market share within the fintech industry. Through our in-house platform and with over one hundred lending relationships, our goal is to provide our clients with the most competitive financing options available to grow their top and bottom lines. This is not a job, this is a career. Responsibilities/Tasks: 1. Perform Email, Call & SMS Marketing (we provide ALL leads) 2. Qualify and interact with prospective clientele to identify their goals/objectives to recommend suitable financial solutions 3. Maintain schedule of appointments (Phone/Zoom) 4. Perform loan transactions 5. Effectively present details of our various financial instruments to clients 6. Collaborate/strategize with coworkers to create a productive and positive workplace environment Qualifications (including but not limited to): Financial/mental math skills Time management skills Entrepreneurial mindset with a strong desire to learn and earn Computer skills (Excel/Sheets, G-Suite, CRM experience) Proficient grammatical & communication skills Strong sense of humor Charismatic/assertive personality Bachelor's degree preferred Strong personality and interpersonal skills Pay Structure: 30% comm payout + $2k draw limit + Daily/Weekly/Monthly performance incentive bonuses (Payout increases achieved through set benchmarks) Job Type: Full-time in office You must be able to reliably commute to the office everyday. Pay: $80,000.00 - $240,000.00 per year expected compensation Schedule: Monday to Friday Supplemental Pay: Bonus opportunities Commission pay Performance bonus Ability to Commute: Brooklyn, NY 11205 (Required) Work Location: In person

We are seeking a dynamic and innovative Social Media Director to lead and elevate our brand’s presence across all social platforms. As the Social Media Director, you will be responsible for developing a comprehensive social media strategy, creating engaging content, managing our social media team, and driving results that align with business objectives. You’ll be the voice of our brand online, working to increase visibility, enhance audience engagement, and grow our follower base. This role requires a strategic thinker with a passion for digital marketing, creativity, and proven experience in social media management. Key Responsibilities: Develop and implement the overall social media strategy to support brand awareness, engagement, and lead generation. Lead a team of social media managers, content creators, and designers to produce compelling content across platforms (Instagram, Facebook, Twitter, LinkedIn, TikTok, etc.). Create and curate high-quality, engaging content (visuals, videos, and copy) that aligns with brand identity and resonates with target audiences. Manage day-to-day social media activity, including content posting, audience interaction, and community engagement. Monitor, analyze, and report on the performance of social media campaigns, adjusting strategies to improve results and meet KPIs. Stay current on emerging social media trends, tools, and best practices to keep the brand competitive and relevant. Collaborate with cross-functional teams, including marketing, PR, and customer service, to ensure a cohesive brand message. Manage social media advertising budgets, including campaign planning, execution, and optimization. Develop influencer marketing strategies and partnerships to extend brand reach and drive growth. Engage with followers, respond to comments, and manage any social media crises or issues that arise. Continuously analyze social media insights and data to make informed decisions and recommendations. Qualifications: Bachelor’s degree in Marketing, Communications, or related field. 5+ years of experience in social media management, with a track record of success in growing and engaging audiences. Proven leadership experience managing social media teams. In-depth knowledge of social media platforms, analytics tools, and advertising strategies. Strong understanding of digital marketing, content strategy, and audience segmentation. Exceptional communication, copywriting, and editing skills. Creativity with a sharp eye for design and attention to detail. Ability to work in a fast-paced, collaborative environment. Experience with influencer marketing and building partnerships. Strong analytical skills with the ability to interpret data and turn insights into action. Experience in managing social media ad campaigns and budgets. Benefits: Competitive salary Health, dental, and vision insurance 401(k) with company match Flexible working environment Opportunities for professional development and career growth

We are urgently seeking a talented and passionate Hair Stylist to join our busy salon! If you have a love for hair design and a flair for making clients feel and look their best, we want to hear from you. This is an exciting opportunity to work in a dynamic environment with great earning potential. Key Responsibilities: Provide a wide range of hair services, including cutting, styling, coloring, and treatments Consult with clients to understand their hair care needs and preferences Offer advice on hair care products and styling techniques Ensure high standards of hygiene and cleanliness in the salon Stay updated on the latest hair trends and techniques to offer clients modern styles Build and maintain a loyal client base by delivering outstanding service Upsell salon services and products to clients Keep track of appointments and manage your time effectively Requirements: Valid cosmetology license Proven experience as a Hair Stylist in a professional salon environment Expertise in a variety of hair cutting, coloring, and styling techniques Excellent communication and customer service skills Ability to work in a fast-paced environment and handle multiple clients Availability to work flexible hours, including evenings and weekends A passion for the beauty industry and ongoing professional development Benefits: Competitive pay with potential for high earnings (base salary + tips) Opportunities for continuing education and professional growth Friendly and supportive team environment Access to high-quality salon products and tools

Prepare and serve a variety of alcoholic and non-alcoholic beverages, including cocktails, beer, and wine, in a timely and accurate manner. Handle high-volume service tickets while keeping the bar organized, clean, and well-stocked. Provide full bar service to guests, ensuring every guest feels welcome and valued. Maintain an in-depth knowledge of the bar menu, including seasonal cocktails, specials, and ingredients, and be prepared to answer questions or make recommendations. Engage with guests in a friendly, approachable manner to enhance their overall experience and encourage repeat business. Work efficiently to meet the needs of guests, bartending staff, and the kitchen, while maintaining the quality and presentation of each drink. Follow all health and safety regulations and alcohol laws regarding service, sanitation, and cleanliness. Assist with opening and closing duties, including restocking supplies and maintaining a clean and organized work area. Foster a positive, team-oriented environment by collaborating with servers, kitchen staff, and management to ensure smooth and efficient operations. Stay up-to-date with industry trends and continuously strive to improve skills and knowledge.

Ultra Alternative Funding is dedicated to providing innovative financial solutions for businesses seeking funding alternatives. We pride ourselves on our customer-centric approach, ensuring our clients receive the best support and guidance throughout their funding journey. Position Overview: We are seeking a motivated and detail-oriented Call Handler to join our dynamic team. The ideal candidate will be the first point of contact for our clients, providing exceptional service and support while effectively managing inquiries related to funding options. Your role will be critical in ensuring a smooth and positive experience for our clients. Key Responsibilities: Handle inbound and outbound calls professionally and efficiently. Provide accurate information regarding funding products and services offered by Ultra Alternative Funding. Assist clients in completing applications and gathering necessary documentation. Address client inquiries, concerns, and requests promptly and courteously. Maintain detailed records of client interactions and follow-up actions in our CRM system. Collaborate with team members to resolve complex client issues and ensure client satisfaction. Continuously learn about our funding solutions to provide clients with the most up-to-date information. Assist in identifying opportunities for process improvements to enhance client experience.

Outside Sales Representative (Service Sales) - Stanley Access Technologies, New York, NY. Base Salary $80,000 - $90,000 plus commission structure. Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic and revolving doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. Outside Sales Representative To promote the continuation of our quality reputation and focused growth, we are currently hiring the best talent available for the position of Outside Sales Representative responsible for sales throughout the State and the surrounding area. Lead generation, qualification, and sales of service contracts to new and existing customers Maintain current technical product-related knowledge, general sales techniques, market trends, and daily sales activity Develop and implement plans, process, and strategies for improving customer service and increasing service revenue Perform other assignments in support of service sales as requested by Service Sales Regional Manager Work closely with the local branch operation team to ensure overall customer satisfaction Develop and build positive relationships with customers in an assigned geographic area promoting new account development Responsible for providing the business with increased service revenue, and service contract growth Travel (+/-5%) in an assigned geographic area may be required within NYC and Long Island for this role. Deliver and own forecast and specified annual sales target for service contracts, Master Service Agreements, and Time and Material Agreements Maintain active relationships with current SAT customer base What You Need to Succeed 5 years sales/account management experience High school diploma or GED Experience in the door hardware, manual door, or revolving door industry Proficient in M/S Office and other common workplace applications Valid Driver’s License with no restrictions Excellent interpersonal and organizational skills Previous success attaining and exceeding sales goals Strong problem-solving skills Ability to use competitive drive and determination to meet and exceed demanding sales targets Additional Preferred Skills & Qualifications Outside sales background Salesforce experience Microsoft Dynamics 365, SAP, or similar business software experience An actionable contact list of decision makers Why Work for Us? Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! What You’ll Get from Us: Health, dental and vision insurance coverage, helping you “be safe, be healthy”. A commitment to your future with a 401K plan, offering a 6% company match and no vesting period Tuition Reimbursement Unlimited PTO Employee Discounts through Perks at Work Community involvement and opportunities to give back so you can “serve others, not yourself” Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience. The expected Base Salary Range: $80,000-$90,000. The actual compensation will be determined based on experience and other factors permitted by law. Commission Eligible: Yes

**Motivated holiday market staff wanted for this seasons holiday markets! Join our fabulous team now!** Training begins immediately. We have 3 locations: Union Square Park, Bryant park, and iconic Macy's on 34th st!!! All easily accessible by subway. We sell xmas gifts made with crystals, and essential oils, and they are all affordable and positive energy themed. We are one of the most popular booths, so being good at managing multiple customers during busy times is a must. The booths are outdoors but we have many heaters. Our customers also tip based on service with a smile! Our current team is really great. We come from all backgrounds and support each other at work and beyond. Retail sales experience is required, or a strong desire to learn. The priority at this job is making conversation with the customers, with an emphasis on cross selling and up-selling. We regularly have sales competitions with cash bonuses for the winners! Knowledge of crystals is great, but we have cheat sheets everywhere for staff and customers so you can easily learn as you go. Hours are flexible, shifts are around 4-6 hours long. Can be full or part time, open 7 days per week. The Markets start oct 25 but you will be trained at our retail shop in the east village. Opportunity to continue working at the retail shop after the holidays. Pay is minimum wage plus tips! Please send a resume and 2 phone numbers of past work references I can call. If these are not sent I will not reply. Cheers, Jessy

Machine Technician – Job Profile and Description Architectural Grille, a Division of Giumenta Corporation, located at 42 Second Avenue, Brooklyn, NY, 11215 is a family-owned and operated manufacturing company that has been in business since 1945. We are currently seeking to add a member to our growing team. The hours will be either 6:30AM – 3:00PM or 9:00AM – 5:30PM. This hands-on position will be responsible for maintenance and preventive maintenance, including all machinery, equipment, and operating systems such as controls, electrical troubleshooting, and any other issues pertaining to plant production. Duties and Responsibilities · Opening or closing the facility and associated properties · Working with the Facility Maintenance Manager · Supervise staff in the Maintenance department · Assist in the repair and installation of plant machinery · Assist with hands-on daily, weekly, monthly, and yearly preventive maintenance and repair for all machinery, equipment, and tooling · Performing daily tasks including troubleshooting and repairing machinery and operating systems to ensure the smooth running of the facility · Operating a fork-lift, scissor jack, and other machinery in the moving of material or equipment · Submitting appropriate reports to the management team · Performing other duties requested by the Facilities Maintenance Manager & Factory Manager Qualifications/Requirements: · Prior experience with industrial manufacturing equipment is preferred · Ability to work independently and as a team member · Experience with overseeing staff · Possess strong: o Interpersonal and communication skills o Time management · Possess the ability to: o Pay attention to detail o Read machine and electrical schematics o Read and interpret safety rules, operating and maintenance instructions, and other manuals and documents o Problem-solve machine issues and think outside of the box o Work outside of normal work hours, including weekends if needed · Must be: o Flexible o Neat and organized · Possess experience in: o Repair methods and maintenance practices for structures and equipment o Work safety practices o Mechanical systems including relevant equipment and tools o Knowledge of production machinery and techniques · Ability to be proactive, not reactive in fulfilling maintenance and repair responsibilities · Demonstrates a desire for continuous improvement and not waiting for something to go wrong Americans with Disabilities Specifications: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary: $65,000 - $70,000 Introductory Period: 90 Days After Thirty Days: · Health Care · Paid Holidays Paid Time Off (PTO): · Beginning 1/1 after completion of six months: 10 PTO’s · Beginning 1/1 after completion of two years: 12 PTO’s · Beginning 1/1 after completion of three years: 13 PTO’s · Beginning 1/1 after completion of four years: 14 PTO’s · Beginning 1/1 after completion of five years: 15 PTO’s · Beginning 1/1 after completion of six thru nine years: 20 PTO’s · Beginning 1/1 after completion of 10 years plus: 25 PTO’s After One Year: · Ability to contribute to the company 401(k) plan · Safe Harbor Plan 3% of your salary · Profit Sharing Plan Other Opportunities: · Year-end performance bonus (if warranted) · Annual increase (if warranted) · Transit Check · Voluntary Benefits from Extensis (Dental Plan, Vision Plan, Short Term Disability, Beyond Perks, Term Life Insurance, Flexible Spending, Long Term Disability, Credit Union, Group Home/ Auto Insurance, Critical Illness Insurance, Pet Benefit Plan, Section 529 College Savings, Prepaid Legal Services and Aflac)

Job description We are looking for recent graduates looking to get sales experience! As a Sales Associate, you have an entry-level opportunity to be a key contributor to the Secco Squared Sales Team. You will target qualified leads and close deals with the goal of growing the company and your own book of business. A successful Sales Person at Secco Squared possesses a hunter mentality and has a desire to thrive in an environment where they are responsible for their focus on building new business through closing new deals and growing existing relationships This position requires the right combination of grit, curiosity and drive. In this role you will: Source new leads and identify key decision-makers through competitive research and the utilization of various prospecting and sales management tactics. Work effectively with the team to manage pipelines, schedule client meetings, efficiently track information, and bring in new business. Maintain active engagement with prospects and learn from senior team members What We're Seeking: - Someone who wants to work hard and make money - A razor-sharp, self-driven individual with an entrepreneurial spirit, fueled by the adrenaline rush of surpassing ambitious targets. - A team player with exceptional listening skills, adept at engaging clients assertively and persuasively. - Stellar communication skills, both written and verbal, to effectively articulate our value proposition. - A meticulous attention to detail, ensuring no opportunity slips through the cracks. - An infectious energy and outgoing personality, adept at making connections with people. - Exceptional organizational and a knack for staying ahead of the game. - Tech-savvy individuals ready to embrace innovative tools and platforms. What You'll Receive: - A hybrid role, offering the flexibility to work from our bustling NYC office three days a week. - Comprehensive health plans including medical, dental, and vision - Paid Time Off (PTO) - to ensure your well-being, holidays, and sick time off - An environment that fosters innovation, rapid growth, and continuous learning alongside talented colleagues. Excited to embark on this journey with us? Apply now and let's shape the future of sales together at Secco Squared!

As a Live Chat Agent, you will be responsible for providing exceptional customer service through live chat platforms. You will address customer inquiries, resolve issues, and offer support in a timely and efficient manner, ensuring a positive experience for each customer. Key Responsibilities: Customer Interaction: Respond to customer inquiries via live chat promptly and professionally. Provide accurate information about products, services, and policies. Resolve customer issues, complaints, and questions to ensure satisfaction. Problem-Solving: Identify and troubleshoot customer problems, offering solutions or escalating issues as needed. Follow up with customers to ensure resolution and satisfaction. Documentation: Record and maintain detailed notes of customer interactions and transactions in the CRM system. Update customer records and ensure all information is accurate and current. Performance Metrics: Meet or exceed performance goals related to response time, customer satisfaction, and issue resolution. Monitor and report on chat performance and customer feedback. Team Collaboration: Collaborate with other team members and departments to resolve complex issues. Participate in team meetings and training sessions to stay updated on product knowledge and customer service best practices. Continuous Improvement: Provide feedback on common customer issues and suggest improvements to processes or products. Stay informed about updates to products, services, and company policies. Qualifications: Education: High school diploma or equivalent; additional qualifications in customer service or related fields are a plus. Experience: Previous experience in customer service or a similar role is preferred but not required. Familiarity with live chat platforms and CRM systems is advantageous. Skills: Excellent written communication skills with the ability to convey information clearly and professionally. Strong problem-solving skills and attention to detail. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in typing and computer use. Attributes: Patience and empathy when dealing with customers. Strong interpersonal skills and the ability to work well both independently and as part of a team. A positive attitude and a commitment to providing high-quality customer service. Working Conditions: Schedule: May require flexible hours, including evenings, weekends, or holidays depending on business needs. Environment: [Office/Remote] environment with a need for a quiet workspace if working remotely.