Store Lead (Store Manager)
6 days ago
Denver
Job Description The Way We Live. We strive for excellence in everything we do in life. Our crafted drinks are a way we show respect for our customers and ourselves. They are the beginning of a relationship built on trust and care that through time grows to see our stories unfold in our city. As part of local communities, each Black Rock Coffee Bar team finds ways to serve their neighborhoods. And by doing so we help raise the bar for relationship and compassion. As relationship grows, so does accountability. We hold each other to higher standards for the good of all. Whether it be care for nature, care for those in need, or just a sincere desire to see others do well, we learn to expect a lot from each other and a lot for our customers. Our priority at Black Rock is not for others to know who we are and what we do... but for others to allow us to know them, to add fuel to their story, and to share in the journey. Job Title and Reporting: Store Lead, reporting to the Multi-Store Lead Hourly Wage: Starting at $20.81 per hour + up to $9 per hour in tips FLSA Status: Hourly / Nonexempt / Full-Time Location: CO236--120th & Claude (2135 E 120th Ave, Northglenn, CO 80233) Position Overview. As the Store Lead, you are self-driven and capable of thriving in a fast-paced environment, while consistently demonstrating servant leadership toward all team members. Your primary responsibility is to cultivate a positive atmosphere that offers fast, efficient, and friendly service. You will facilitate training, customer service, product knowledge, and education, promote safe work practices, and uphold Black Rock Coffee Bar’s values, policies, and procedures. Store Leads oversee daily operations and lead by example, setting the tone for the success of each team member and location. Services and Duties. As the Store Lead, you are responsible for ensuring day-to-day success across your location through operational execution, Team Member development, and guest experience. You embody Black Rock’s standards and values while creating an environment where people can grow and thrive. Your essential duties and key responsibilities include, but are not limited to: • Oversees the store’s daily operations with full ownership of store performance across SPOC., • Leads and communicates Black Rock’s values, policies, and expectations while modeling accountability, professionalism, and servant leadership., • Executes hiring, onboarding, and training processes in partnership with your Multi-Store Lead., • Approves timecards, ensure accurate labor reporting, employee approvals and disputes, and manages meal and rest period compliance., • Creates and publishes the store’s schedule in accordance with availability, time-off policies, and operational needs., • Delivers consistent coaching and performance feedback, including issuing corrective action when necessary., • Facilitates 1:1s and quarterly store meetings with your Team Members to provide clarity, support, and alignment., • Organizes quarterly team outings to foster morale, engagement and culture., • Maintains appropriate shift coverage, including covering gaps due to call outs or scheduling needs., • Leads daily off-bar responsibilities including task lists, money management, Nexonia submission, operational walkthroughs, etc., • Ensures store safety and incident reporting procedures are followed and communicated promptly to Multi-Store Lead and HR., • Take proactive steps to resolve equipment issues and general store concerns quickly., • Attends and actively participates in required leadership meetings as scheduled., • Leads by example, working a minimum of 32 hours per week on bar to stay close to the operations of the store and connection with your team., • Warmly welcomes customers and Team Members to create a positive, engaging environment., • Maintains speed-of-service expectations without compromising beverage quality or guest interaction., • Prepares and serves coffee, espresso, and non-coffee beverages using standard equipment., • Ensures a clean and organized workspace and customer area, following all health and safety guidelines., • Accurately processes cash and digital transactions, including third-party orders., • Promotes seasonal offerings and new product launches., • Assists in inventory management and restock product displays as needed., • Mentors new Team Members during training, ensuring adherence to standards., • Supports with daily, weekly, and monthly cleaning and operational tasks., • Addresses customer concerns and complaints with professionalism and urgency., • Participates in line busting and mobile order execution, including outdoor or drive-thru settings., • Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion Professional Development. At Black Rock Coffee Bar, professional development is a key driver of success. We are looking for individuals who embody business maturity, embrace innovation, and confidently recommend ideas while assessing risks and benefits. Accountability is fundamental, and we encourage team members to proactively address and escalate issues while closely monitoring business performance to align with strategic initiatives. You are tasked with identifying innovative opportunities and proposing ideas while carefully evaluating risks and potential outcomes. You will take accountability by promptly addressing and escalating issues and by communicating the strengths and weaknesses of the department and/or its functions, emphasizing their impact on organizational initiatives. Modeling collaboration and thoughtful participation is essential for both the growth of the company and the development of your direct reports. You will consistently and effectively present updates on ongoing projects to cross-functional teams and leadership, demonstrating exceptional clarity and contagious enthusiasm. You will exhibit a proactive drive for improvement, constantly seeking learning opportunities and effectively applying lessons learned through reflection, adjustment, and continuous improvement efforts. Work Environment. This position operates primarily on-site within a retail store environment. Store Leads are expected to be active participants in the day-to-day operations, including leadership duties and barista responsibilities. The essential duties of this role require the ability to perform the following physical tasks: • Constant standing and walking throughout shifts to support store operations and guest interactions., • Prolonged periods of sitting or standing while completing administrative tasks such as scheduling, approving timecards, and submitting documentation., • Effective verbal and written communication skills for coaching, team collaboration, and completing written records or reports., • Manual dexterity to operate POS systems, mobile devices, laptops, and other office or kitchen equipment., • Visual acuity to review schedules, inventory, performance metrics, and written documentation., • Auditory ability to actively listen and respond to Team Members and guests in a fast-paced environment., • Mobility to navigate all areas of the store, including front of house, back of house, and storage., • Occasional lifting, carrying, pushing, or pulling of objects weighing up to 50 pounds. Skills and Competencies. To excel in this role, you should bring a strong combination of leadership skills, customer service mindset, and operational discipline. The essential competencies and qualifications for success as a Store Lead include: • Strong communication and interpersonal skills to lead and support team and guest engagement., • Ability to thrive in a fast-paced environment while managing competing priorities., • Experience fostering a positive team culture through accountability and recognition., • High attention to detail, accuracy, and follow-through on assigned tasks., • Flexibility to work varied schedules, including weekends and holidays., • Self-motivated and dependable, capable of independent decision-making., • Understanding of safety procedures and commitment to a clean, safe working environment., • Must have been employed at Black Rock Coffee Bar for at least 6 months unless otherwise approved. Benefits. Black Rock Coffee Bar offers a comprehensive benefits package including: • Paid Time Off, • Performance-based bonus opportunities, • 401(K) Retirement Savings Plan with company match for eligible* team members, • Health insurance (medical, vision, dental) options for you and your family, • Pet insurance and Discount Programs because we know pets are family too!, • Long-Term Disability, Life, and AD&D coverage options, • Paid holidays, • Employee Assistance Program, • Ongoing professional development and training opportunities, • Discount program on childcare, recreation, lifestyle brands, and more Additional Information. By submitting your application and/or resume, you are indicating that all information is true and correct. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. Black Rock Coffee Bar is an at-will employer. If you are hired, this means your employment is for an indefinite period and it is subject to termination by you or Black Rock Coffee Bar, with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Black Rock Coffee Bar shall be interpreted to conflict with or to eliminate or modify in any way, the at-will employment status of Black Rock Coffee Bar employees. Black Rock Coffee Bar values diversity in its workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or based on disability. All team members undergo a 90-day introductory period upon hire or promotion, or any other employment change, during which performance, adherence to policies, and teamwork are closely evaluated. This period allows assessment of long-term suitability, with guidance, training, and support provided. Those meeting or exceeding expectations will continue employment opportunities within Black Rock Coffee Bar.
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