Patient Contact Center Patient Services Representative 3
2 days ago
Sacramento
___Job ID83416 LocationSacramento Full/Part TimeFull Time ______ #CA-SS The incumbent will be working in a Call Center Environment and responsible for sustaining an environment of intrinsic good will for the practices while providing optimum services to patients. This position performs a variety of duties, providing support for the department/clinical team for which it is assigned. Providing excellent and compassionate health-based customer service is our top priority. Employees are trained to be courteous, empathetic, and efficient in resolving issues. Our contact center has a strong sense of teamwork and collaboration. Team members support each other and share best practices. We rely heavily on technology, including phone systems, customer relationship management (CRM) software, and other tools to manage calls and track customer interactions. Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs. ___3 positions within the Patient Contact Center for various teams, including: Primary Care and/or Specialty Clinics. Apply By Date April 11, 2026 at 11:59PM; Interviews and recruiting process may occur at any time (repost) Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position • High School / GED equivalent or related work experience, • Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.), • Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism on the telephone; and to effectively respond to individuals who may be angry or upset., • Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, maintenance of demographic and insurance information).Typing skills of 40WPM to use computer keyboard for timely and accurate input and production., • Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand., • Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions., • Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, billing, etc.)Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable., • Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA., • Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and worker's compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients., • At least three (3) years of customer service experience and/or call center experience, • Recent experience with EMR, such as EPIC, including In Basket and Work Queues., • Training or equivalent recent experience in billing, authorizations, referrals, medical terminology, and comprehensive insurance plans and products., • Demonstrated knowledge of Health System and UCD policies and procedures, or ability to learn., • 50% - Coordination of Medical Office Services The UCDH Patient Contact Center (PCC) is the front door for patients and families seeking medical care to heal themselves and their loved ones. Our role is to to make access to care easy and timely. PCC is a coordinated system of people, processes, and technologies providing access for the Patient, Client, and Organization. We engage with our patients and partners in a compassionate manner so as to enhance the overall image and reputation of UC Davis Health. The Patient Contact Center (PCC) is a dynamic, fast-paced environment engaging with patients both verbally and in written format. Often in a professionally demanding environment, the position requires employees to think quickly, multitask effectively, and be flexible with changing policy as our organization grows and develops. As patient support is over the phone and electronic the contact center requires skilled, engaging, and supportive verbal and written communication styles. POSITION INFORMATION • Salary or Pay Range: $29.46 - $36.63, • Salary Frequency: Hourly, • Salary Grade: 266, • UC Job Title: MED OFC SVC CRD 3, • UC Job Code: 009214, • Number of Positions: Multiple, • Appointment Type: Staff: Career, • Percentage of Time: 100%, • Shift (Work Schedule): 8am-5pm, • Location: Patient Contact Center (HSP166) - Rancho Cordova, CA, • Union Representation: EX-Patient Care Technical, • Benefits Eligible: Yes Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy ___ or ___ and our ___. If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: • High quality and low-cost medical plans to choose from to fit your family's needs, • UC pays for Dental and Vision insurance premiums for you and your family, • Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave, • Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement, • Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement, • Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement, • Access to free professional development courses and learning opportunities for personal and professional growth, • WorkLife and Wellness programs and resources, • On-site Employee Assistance Program including access to free mental health services, • Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage, • Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles, • Standing - Occasional Up to 3 Hours, • Walking - Occasional Up to 3 Hours, • Sitting - Frequent 3 to 6 Hours, • Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours, • Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours, • Bending/Stooping - Occasional Up to 3 Hours, • Squatting/Kneeling - Occasional Up to 3 Hours, • Twisting - Occasional Up to 3 Hours, • Reaching overhead - Occasional Up to 3 Hours, • Sustained attention and concentration - Frequent 3 to 6 Hours, • Complex problem solving/reasoning - Occasional Up to 3 Hours, • Ability to organize & prioritize - Frequent 3 to 6 Hours, • Communication skills - Frequent 3 to 6 Hours, • Numerical skills - Occasional Up to 3 Hours, • Constant Interaction - Frequent 3 to 6 Hours, • Customer/Patient Contact - Frequent 3 to 6 Hours, • UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space., • This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment A Culture of Opportunity and Belonging At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together. As you consider joining UC Davis, we invite you to explore our ___, our ___ and ___ for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. To view the University of California's Anti-Discrimination Policy, please visit: ___ Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere To learn more about our background check program, please visit: ___