Trabajos call center en Laurel, MarylandCrear alertas

Medical Solutions Direct Hire is seeking a Nuclear Medicine Technologist Supervisor for a job in Harmans, Maryland. Job Description & Requirements • Specialty: Nuclear Medicine Technologist, • Discipline: Allied Health Professional, • Duration: Ongoing, • 40 hours per week, • Shift: 8 hours, days, • Employment Type: Staff PET/CT Technologist Lead/Supervisor – Glen Burnie, MD Employment Type: Direct Hire | Full-Time | Monday–Friday Position Overview • Lead and/or perform advanced PET/CT imaging services in a high-quality outpatient imaging environment, • Monday–Friday schedule, 7:30AM–4:00PM, • No call. No weekends., • GE Discovery PET/CT system, • Average patient volume: 6–7 patients per day Shift Details • Monday–Friday, • 7:30AM–4:00PM, • No call requirements, • No weekend rotationCompensation & Incentives, • Sign-on bonus, • $45-55/hour based on experience and certification level, • Overtime eligible (non-exempt position; requires prior approval), • Comprehensive benefits package, • Health, dental, and vision insurance, • 401(k) retirement plan, • Perform PET/CT imaging procedures utilizing GE Discovery equipment, • Produce high-quality diagnostic images in accordance with established protocols, • Ensure proper patient preparation, safety, and comfort, • Maintain proficiency in RIS, PACS, and imaging systems, • Provide feedback to the Imaging Center Manager (ICM) regarding hiring and team performance, • Monitor performance, document evaluations, and provide coaching and development, • Promote staff retention and maintain a stable, engaged team, • Set clear expectations and objectives for team members, • Delegate responsibilities appropriately and ensure follow-through, • Support operational initiatives and act on behalf of the ICM when needed, • Promote flexibility, collaboration, and cross-team support, • Demonstrate sound judgment and professionalism under pressureRequirements, • ARRT (R) and ARRT (CT) certifications required, • Current BLS certification, • State license in Diagnostic Radiologic Technology (if applicable), • Graduate of an accredited radiology program or 2-year degree, • Advanced modality certification (if available) preferred, • Prior leadership or team management experience preferred for Supervisor role, • Strong understanding of anatomy, pathology, and PET/CT imaging techniques, • Knowledge of state and federal health and safety regulations, • Proficiency with RIS, PACS, and Microsoft Office Job Type: Full-Time | Direct Hire Work Location: In Person – Glen Burnie, MD Selected candidates will be contacted directly to discuss experience, background, and next steps in the interview process. Please contact Linda Georgiev, Recruiter, with any questions at . About Medical Solutions Direct Hire At Medical Solutions, we’re people who care, helping people who care. No matter how you look at it, there’s a whole lot of care going on in our world and that’s just the way we like it. What do we do? Medical Solutions is one of the nation’s largest providers of total workforce solutions in the healthcare industry, connecting nurses and allied health clinicians with hospitals and healthcare systems across the country and around the corner. Through our family of brands, we also serve a segment of clients outside of the healthcare space. And we’re the very best at what we do. You’ll love our culture that’s filled with heart and soul. As a company and employer, we’re sincerely and unabashedly us. We lead as humans first and believe the unique qualities of each team member make us better together. We share a purpose for helping others and the drive to make a difference. And we offer endless opportunities for personal and professional growth, throughout your career. At Medical Solutions, you’ll find a great place to work and a career home. We’ve received Best Places to Work awards, landed top industry awards, and received accolades for the impact we’ve made in business and within our community. But the only way to really get to know us, is to join us. We think you’ll fit right in.

Financial Highlights – Enjoy an Immediate Pay Raise and Professional Growth! $10k Fast Start Bonus Per Month for 12 months, $120k First Year, requires one new commercial account with at least 250 employees, every two weeks. $2,500 First Week Training Pay for the first five training days. $500 per virtual appointment bonus with food with no bonus limit. Up to $1500 per week for meeting minimum call and one qualified onsite appointment. 200% of the profit margin for the first 90 days of orders shipped. 40% to 59% of the profit margin after 90 days Up to $10k new client account credits Up to $5k new account donation credits Up to $400 of gift cards for business building activities GHA Technologies, Inc. has become the #1 Employee-Owned Value-Added Reseller in America. Past rewards have included #1 Microsoft Western Region VAR, #1 fastest growing company in Arizona, #69 on the CRN Solution Provider 500, #15 2018 CRN Fast Growth 150 List. We sell the latest AI technologies from Nvidia, Dell, HP, Microsoft, Google, Cisco, Lenovo, Apple, VMWare, Adobe, APC, IBM, Nutanix, EMC, Pure Storage, Samsung, Intel, Eaton, and all the hottest AI and Green Data Center, Virtualization, Energy Conservation, Cloud, Storage, Security, Wireless, SD Wan, Video, Identification, and Power Technologies! We also specialize in mission critical product procurement and integration services for some of the largest Corporate, Government, and Education clients in America! Our client base is a who's who of corporate America! GHA employee owners will receive stock shares every year on top of our industry’s leading commissions, bonuses, and promotional offerings! Mission critical, online, vast E Commerce distribution network coast-to-coast warehouse locations support just-in-time delivery. Super convenient, orders placed by 9:00 p.m. EST (8:00 p.m. CST) can be received the next morning for in-stock items. Secure, 24-hour access to your own personal portal customized with special pricing on more than 2 million top selling products from 3,500 manufacturers in the USA and across the globe. We are currently HIRING experienced Sales Professionals nationwide with a minimum of three years direct technology sales experience. We offer a highly lucrative earnings and benefits package with top salespeople earning between $96,000 to $2,000,000 annually. W-2 Employment, Medical, Dental, and HSA Benefits, 401K Retirement Plan, and GHA company stock ownership (ESOP) plan. Please email your resume to and schedule a strictly confidential interview. Visit us at:

Field Manager – Commercial Operations Overview: The Field Manager is responsible for overseeing all day-to-day field operations within the commercial services division. This role leads field teams, ensures safe and efficient job execution, monitors productivity and job costs, and supports customer satisfaction. You’ll be collaborating closely with dispatch, project coordination, and departmental leadership to ensure smooth workflows and operational success. This is an in the office role. What you’ll be doing: • Lead, train, and support Field Supervisors, Technicians, and Apprentices, • Set expectations for field staff and hold team members accountable to performance and safety standards, • Oversee daily field scheduling, dispatching, and workload allocation, • Conduct job site visits to ensure quality workmanship, productivity, and proper safety practices, • Monitor material usage, labor hours, job costs, and field efficiency, • Reinforce company safety protocols and assist with incident or claim investigations, • Support hiring, onboarding, training, and disciplinary actions for field staff, • Work with the coordination team to ensure proper technician assignment for each job, • Provide quick-turn estimates for small projects when necessary, • Ensure all work complies with local codes, regulations, and company standards, • Resolve customer concerns, complaints, and invoice disputes, • Participate in after-hours emergency call rotation, • Maintain strong communication with the Department Manager, Call Center, Project Coordination, and Accounting teams What we need: • 5+ years of related field experience in HVAC, Wastewater, MEP, Transportation or Fleet, • Plumbing, Wastewater or Trade background a plus, • 5+ years of supervisory or management experience, • Bachelor’s degree in Business Management or related field (preferred), • Strong leadership, communication, and organizational skills, • Ability to manage multiple field priorities and personnel, • Ability to navigate construction site environments, • Proficiency with administrative tasks and willingness to learn company software

About American Home Contractors American Home Contractors is a fast-growing, industry-leading exterior remodeling company serving homeowners across the Mid-Atlantic. We specialize in roofing, siding, windows, doors, gutters, and premium solar solutions, including Tesla Solar Roof installations. With thousands of 5-star reviews and operations across multiple states, our mission is simple: to install peace of mind for every homeowner we serve. Position Overview We are seeking a hands-on Call Center Manager to lead and support our Customer Service Representative (CSR) team across two office locations. This role is ideal for a leader who enjoys staying connected to day-to-day operations while also developing people, improving processes, and driving performance. The Call Center Manager will balance active involvement on the phones, while coaching, performance management, and cross-functional collaboration. This is a 100% in-office position, based out of either Fulton, MD or Chantilly, VA, with time spent in both offices. Our Call Center Environment • High-volume inbound and outbound call activity, • CSRs average 100–150 outbound calls per day, • Inbound calls are answered promptly, with a strong focus on customer experience, • Real-time scheduling adjustments and dispatch coordination occur throughout the day, • CRM accuracy directly impacts field productivity and revenue, • The CSR team supports multiple business lines: Tune-Up Program, Retail exterior replacements, Solar Roofing, and Solar Panels What You’ll Do • Lead, coach, and support a team of CSRs, • Stay engaged with daily call activity and assist with inbound or outbound calls as needed, • Monitor call performance, outbound productivity, and appointment-setting metrics, • Provide real-time coaching and feedback to help CSRs improve call quality and confidence, • Support accurate scheduling, dispatching, and same-day adjustments, • Partner with Marketing, Sales, and Operations to ensure lead flow and staffing are aligned, • Review dashboards and reports to track performance and identify opportunities, • Conduct 1:1s, performance reviews, and coaching conversations, • Participate in hiring, onboarding, and team development, • Ensure CRM (Zoho) data is accurate and consistently maintained, • Help refine workflows, scripts, and standard operating procedures, • Assist with resolving escalated customer issues professionally and efficiently, • Model company core values: Integrity, Hard Work, and Service What Success Looks Like • Strong, consistent call performance across the team, • High-quality appointments that align with business goals, • Reliable CRM data that supports marketing and operations, • Engaged, supported CSRs who understand expectations, • Smooth coordination with field teams and minimal scheduling disruptions, • Positive customer feedback and effective resolution of concerns What We’re Looking For • 3+ years of experience leading or supervising teams in a call center or high-volume customer service environment, • Comfort managing both inbound and outbound call activity, • A leadership style that combines coaching, accountability, and approachability, • Strong attention to detail and respect for accurate data and processes, • Experience using CRM systems and call center tools, • Ability to thrive in a fast-paced, collaborative environment, • Willingness to work fully in-office and spend time at both office locations Preferred Experience • Background in home services, construction, trades, or appointment-based sales, • Familiarity with Zoho CRM, RingCentral, Podium, or similar tools, • Experience working closely with marketing or lead generation teams Why This Role Is Unique This position offers the opportunity to lead a close-knit team, stay connected to the work, and play a meaningful role in shaping how customers experience our brand. It’s well-suited for a leader who enjoys being visible, accessible, and involved, while still driving performance and growth.

Medical, dental & vision / 401k / PTO / Equipment provided - As a Call Center Associate at Vector Security, you will: Receive inbound communications from customers via multiple channels including phone, chat, email and text and provide positive customer experiences; Enter accurate and complete docum

Customer Service / Remote] - Anywhere in U.Competitive Pay + Bonus Eligibility / Medical-Dental-Vision-HSA / 401(k) matching / PTO - As a Call Center Representative, you will: Provide excellent customer service by answering inbound calls and responding to inquiries in a timely and professional manne

Flex Schedule 7a-11p EST / Medical-Dental-Vision / 401(k) +3% / Generous PTO - As a FT - Call Center Representative - Work From Home at Lap Of Love, you will: Assist clients with their end-of-life care needs by answering phone calls and providing compassionate and empathetic support; Handle a high v

Medical-Dental-Vision-401(k) with match / Hours: 6p-2a HST - As a Call Center Specialist, you will: Answer incoming calls from clients seeking information about pet hospice services; Provide compassionate and knowledgeable support to pet owners during difficult times; Schedule appointments and manag

As a FT Call Center/Customer Service Rep [Work From Home], you will: Handle incoming calls and inquiries from customers in a professional and courteous manner; Provide accurate and efficient assistance with customer inquiries, complaints, and requests; Maintain a high level of product knowledge to e

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Knipper Health, you will: Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers (health-care providers, office staff, pat

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Planet Home Lending, you will: Respond to borrower inbound calls concerning their account, ensuring high quality service and adhering to productivity and regulatory requiremen

Competitive pay / $500 retention bonus / Medical, dental, and vision / 401K / PTO / Equipment provided / Paid training - As a Call Center Support Rep you'll: Receive a large volume of inbound phone calls; Assist with outbound call campaigns; Answer general questions and transfer calls to other depar

Call Center / Customer Service / Fully Remote] - Anywhere in U.Competitive pay - As a Customer Support Rep you'll: Manage large amounts of incoming phone calls; Identify and assess customers' needs to achieve satisfaction; Build sustainable relationships and trust with customer accounts through open

Company Match / Paid Vacation / Health Insurance (Available Immediately) - As a Call Center Representative at 160 Driving Academy, you will: Answer incoming calls and respond to customer inquiries manage a high volume of customer calls with professionalism and efficiency; Provide accurate and timely

Competitive pay & benefits - As a Call Center Rep at Jackson Hewitt Inc. Receive inbound/ make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services; Respond efficiently and accurately to client inquiries, explain possible solutions,

Locum Tenens Gastroenterologist Opportunity Near Greenbelt, MD Are you a board-certified Gastroenterologist seeking a flexible locum tenens opportunity? We have an exciting position available near Greenbelt, Maryland, starting ASAP and ongoing. This role is ideal for a dedicated physician looking to provide high-quality care in an outpatient setting with no call responsibilities. If you're ready to make a significant impact while enjoying a balanced lifestyle, this is the perfect opportunity for you. Position Overview: • Location: Near Greenbelt, MD, • Start Date: ASAP, • End Date: Ongoing, • Coverage Type: Scheduled Clinical Hours Only, • Practice Setting: This role focuses exclusively on outpatient care, allowing you to work in a stable, controlled environment with no inpatient responsibilities., • Shifts and Coverage:, • Patient Load: Expect to see 10-15 patients per shift, providing comprehensive gastroenterological care., • Board Certification: Must be board-certified in Gastroenterology., • Fellowship: Completion of a Gastroenterology fellowship is required., • Certifications: ACLS and BLS certifications are mandatory., • Licensing: Must be licensed in Maryland or hold an Interstate Medical Licensure Compact (IMLC) license. Reimbursement for licensing costs is available., • Privileges: Hospital or surgery center privileges are required, with temporary privileges available to expedite the process. This locum tenens position offers a rare combination of flexibility, high earning potential, and the chance to work in a supportive, patient-focused environment. With a straightforward outpatient focus, you can dedicate your time to providing excellent patient care without the added stress of inpatient duties or on-call responsibilities. The facility utilizes the Epic EMR system, ensuring seamless documentation and patient management. Whether you're looking to supplement your income, explore a new location, or enjoy the flexibility of locum tenens work, this opportunity near Greenbelt, MD, could be the perfect fit. Job ID: j-243444 HDAJOBSMDSTAFF

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Independence Pet Holdings, you will: Respond to 70-90 phone calls per day, providing exceptional customer service in every interaction; Answer customer emails promptly, addres

Be the first point of contact: Answer inbound calls with confidence and professionalism.

Experience in a professional call center environment. Key Responsibilities of the Call Center Representative:. Qualifications for the Call Center Representative Position:.

You will enjoy practicing in this tranquil hamlet within easy reach of Baltimore and Washington, DC. Your CompHealth recruiter will be your advocate assisting you with contract negotiation, including pay, benefits, and incentives with insights into facilities and national market trends. Contact Van Ruttley at or to learn more about this opportunity. 4-day work week with 3 clinic days 1:6 call schedule with post-call time off Faculty opportunity at prestigious medical center In-office mammography and breast oncology surgeon Robotics training available at nearby facility Part of largest women's care network nationwide Pelvic floor therapy reducing surgeries significantly Wellness med spa with aesthetic services onsite Our services are free for you We help negotiate your salary and contract We coordinate interviews and help with licenses Specialized recruiters match your career preferences Experienced support teams take care of every detail From $275000.00 to $300000.00 annual Ranges shown should be used as an estimate and are affected by many factors including the critical need of the position, your overall experience and qualifications, and other considerations. Rates shown are all-inclusive and combine an hourly base pay with other potential earnings like overtime, call, and holiday pay. Please contact your consultant for details.

We're urgently hiring a Call Center Team Lead to drive performance across our inbound and outbound demand generation team in Fulton, MD. You'll supervise 10-13 call center agents responsible for scheduling qualified sales appointments. If you've led a performance-driven team in a high-volume call ce

Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). Call Center Agent (Full-Time, Remote). VECRA is seeking remote Call Center Agents to provide support for the Maryland Health Benefits E

Requisition Number: CALLC006566. Transfer calls to appropriate physician and staff when applicable.

Job DescriptionOne Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation. DescriptionWe are looking for a Microsoft Dynamics 365 (D365) and Power Platform Application Support & Development Specialist to join our growing team. This role will focus on supporting, enhancing, and developing enterprise solutions across:· Microsoft D365 Customer Engagement (CE)· Microsoft D365 Finance & Operations (F&O)· Microsoft Power Platform (Power Apps, Power Automate, Power BI)· Ancillary Microsoft applications integrated with D365The ideal candidate has strong skills in application support, troubleshooting, and custom development, and can collaborate closely with business users to deliver scalable, high-performing solutions.Core Role Responsibilities • Provide advanced application support for D365 CE, D365 F&O, (one or both) and Power Platform solutions., • Perform custom development and implement system enhancements., • Partner with business stakeholders to analyze requirements and design solutions., • Create and maintain Power Apps, Power Automate flows, and Power BI dashboards., • Manage system integrations using Azure Logic Apps, APIs, and third-party connectors., • Lead incident resolution, root cause analysis, and performance tuning., • Support release management, upgrades, and system patches., • Document system architecture, configurations, and workflows., • Mentor junior staff and provide guidance on best practices in D365 and Power Platform., • Act as a key point of contact for vendors and Microsoft support escalation.Basic Qualifications, • 3-7 years of hands-on experience with D365 CE and/or D365 F&O., • Strong expertise in the Microsoft Power Platform (Power Apps, Power Automate, Power BI)., • Proven custom development experience, • Solid knowledge of D365 integrations (Azure Functions, Service Bus, Logic Apps, APIs)., • Experience with data migration, transformation, and reporting, • Strong problem-solving, analytical, and communication skills., • Bachelor’s degree in Computer Science, Information Systems, or related field.Preferred Qualifications, • Microsoft certifications in Dynamics 365 and Power Platform., • Experience with Field Services, Call Center modules, and Resource Scheduling Optimization (RSO)., • Exposure to ancillary Microsoft solutions (SharePoint, Outlook, Teams)., • Knowledge of Azure services (Azure Data Lake, Synapse, Functions)., • Familiarity with DevOps practices and CI/CD pipelines for D365.

Job DescriptionKickstart your career with Window Nation as a Lead Generation Representative in Fulton, MD, starting at $18.75 per hour with monthly bonus opportunities and pay growth after 12 months! At Window Nation, we believe in growth—yours, ours, and our customers’. If you’re looking for a place where your hard work pays off and opportunities to move ahead are everywhere, this is it! We're urgently hiring in our Lead Generation / Call Center in Fulton, MD (Howard County). Candidates in surrounding areas, including Columbia, Baltimore, Annapolis, Silver Spring, Laurel, Crofton/Odenton and College Park, are encouraged to apply.What You'll Do: • Call potential customers over the phone—be professional, convincing and confident, • Qualify leads and set in-home sales appointments, • Hit goals in a dynamic, team-driven environment What You Need (Minimum Requirements):, • High School Diploma, GED, or equivalent, • At least 1 year of experience in a customer-oriented role, such as retail, food service, call center, telemarketing, etc. What We’re Looking For (Preferred Skills and Experience):, • Clear and professional communication skills, • A strong work ethic and reliability—you show up and give it your all!, • Drive to meet and exceed lead quotas, • Comfort working in a fast-paced, dynamic, team-centric office environment, • Friendly and engaging personality—you enjoy talking with people and making connections, • Willingness to learn, • Tech-savvy with the ability to speak confidently with customers, while navigating a CRM system and entering data accurately in real time Paid Training Schedule (First 2 Weeks):, • February 23, 2026 (Training runs Feb 23 – March 6), • Monday–Friday, 8:00 AM – 5:00 PM, • These hours apply only during your first two weeks. After training is complete, you'll transition into your standard work schedule based on call center operating hours. Work Schedule Availability: • Monday–Friday, 12:00 PM – 9:00 PM, • Weekend shift hours vary and may rotate., • Monday–Friday, 8:00 AM – 11:00 PM, • Saturday, 8:30 AM – 8:00 PM, • Sunday, 9:00 AM – 7:00 PMWhy Window Nation?, • Growth Opportunities – We promote from within!, • Paid Training – Get equipped for success from Day One, • Supportive Team Culture – Work hard and win together, • No experience in lead generation or sales? No problem! If you’ve worked in customer service or in a fast-paced environment, we’ll train you to succeed, • Ready to launch your career? Apply today! Earning Potential: • Base pay starts at $18.75/hour • Plus performance bonuses that can significantly increase your hourly earnings!• Step progression raise after 12 months #INDCCWindow Nation cultivates a culture of inclusion that respects our employees’ individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results. At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Tier 2 On Call Support to join our dynamic team in the Ft. Meade, MD area. Responsibilities: * We are looking for technical staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently, and must be a fast learner to understand the technologies and operational environment quickly. • Experience with or knowledge of:, • Online and telephone customer support, • Public Key Infrastructure (PKI), • Attribute Based Access Control (ABAC), • Entitlements Management, • LDAP directories, • SQL and basic database querying abilities, • RESTful services, • Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow), • Linux operating systems, • Ability to:, • Analyze system applications and perform troubleshooting., • Understand and communicate complex software systems., • Modify Confluence pages and write technical documentation to support customers., • Assist with educating/training customers on software capabilities., • Assist with understanding and defining customer needs., • Bachelor's Degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline., • Seven (7) years experience as a System Engineer in programs or contracts of similar scope, type and complexity. Staff will be assigned to one of five teams that provide 24x7x365 coverage. The shifts rotate over 10 weeks in five 2-week periods as follows. Day and Mid shifts are 12 hours (5am-5pm, 5pm-5am), Straights are M-F (8 hours per day). Shift differential is available for the Mid shift (the differential is TBD). • Period 1 – Mids – 4 on, 3 off, 3 on, 4 off, • Period 2 – Days – 3 on, 4 off, 4 on, 3 off, • Period 3 – Days – 3 off, 4 on, 4 off, 3 on T-Rex Overview Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $130,000 - $170,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

Job DescriptionDescription: NOTE: This opportunity will be forthcoming in Q2 2026. It is open to full-time employment (no C2C or 1099 engagements, please). The candidate MUST be a U.S. Citizen or a Permanent Resident (Green Card Holder). This is a remote opportunity and the candidate MUST reside and have resided in the U.S. for the past 3 years. Daily Responsibilities • Perform qualify audits and review interactions across multiple service center customer support channels, including calls, emails, web cases, and chats in both English and Spanish to ensure compliance with quality standards., • Score calls and audit email responses for accuracy, professionalism, and thoroughness., • Assist in training new service center customer support team members and propose documentation updates, • Participate in calibration sessions and analyze performance trends within the service center to help drive consistency, improve productivity, and enhance overall efficiency in the organization’s service delivery., • Work with the Service Excellence Manager to design, implement, and refine the service center’s QA strategy. Requirements:, • Must be a U.S. Citizen or Permanent Resident (Green Card Holder)., • Must currently reside and have resided in the U.S. for the past 3 years., • Must be able to complete/pass/hold a Federal Public Trust Investigation., • This is a remote opportunity, and the candidate must reside in the United States, preference given to candidates residing in the Washington DC / Baltimore MD metro area., • Must be bilingual with the ability to read, write and speak both English and Spanish., • 6+ years of progressive business experience., • 5+ years of service center customer support experience., • 2+ years of direct experience in a QA role within a customer support environment., • Proficiency in Microsoft Office applications and experience with CRM systems., • Ability to work in a fast-paced, deadline-oriented environment., • Excellent analytical skills, attention to detail, and strong problem-solving abilities., • Excellent communication and collaboration skills., • BS/BA degree in Business, Information Systems, Engineering or related discipline., • Experience working with or in a federal government environment (i.e. as an employee or contractor) is preferred., • Knowledge of medical and insurance industry terminology is a PLUS Our Comprehensive Benefits Package Includes: • 401(k) Retirement Plan (Employer Match), • Health Insurance Plans (Medical, Rx, Dental, and Vision – Open Access), • Long Term and Short-Term Disability (Company Paid Benefit), • Life Insurance (Company Paid Benefit), • Employee Assistance Program (EAP), • Generous Paid Time Off (PTO), • Paid Holidays, • Voluntary Life and AD&D Insurance, • Discount Programs for Consumer Products and Wellness Services Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. The annual salary range for this position is $65,000-92,000.

Job DescriptionDescription: Oak Grove Technologies, LLC, a dynamic and fast-growing federal contractor, is seeking qualified Role Player candidates to fill part-time and on-call positions at the U.S. Secret Service (USSS) James J. Rowley Training Center (JJRTC) in Laurel, Maryland. Oak Grove Technologies is a Service-Disabled Veteran-Owned Business based in Raleigh, NC, with a Test and Training Center located near Fort Bragg and Camp Mackall. With over 20 years of expertise in training, consulting, technology, and operational support, the company provides services to the military, government, and law enforcement. Committed to excellence, innovation, and national security, Oak Grove Technologies fulfills federal defense contracts and actively supports veterans through sponsorships and events. Driven by its mission-focused approach, the company seeks top talent to develop impactful solutions. Oak Grove Technologies offers a competitive compensation and benefits package. Requirements: As a Role Player, you will play a pivotal role in enhancing the training experience by creating realistic tactical military and law enforcement training scenarios in direct support of professional instructors. Reliable, professional role players are essential in supporting a variety of dynamic training exercises, ranging from canine-related tasks, protective mission, and escalation/de-escalation scenarios, all of which require role players to possess the ability to participate in physically demanding activities. Role players are utilized as an integral part of basic training for Special Agent and Uniformed Division Officer trainees, as well as advanced training for operational agents and officers in professional development. The Role Player position is open to all genders. • Role players assist in providing realistic scenarios where students and other law enforcement entities can make a practical application of the various investigative and law enforcement skills taught at an important factor in the success of a practical exercise is the quality and depth of the role-playing. The immediacy and realism of a situation can be lost unless a role player is able to live a role and freely adapt to it in response to the way an individual student handles each situation. In each scenario, role players cannot rely on an inflexible script as an actor does., • Each role player must thoroughly understand the training objectives and their assigned role, adjusting to various outcomes and reacting appropriately to the unfolding situation. At times, role players will need to improvise in a way that aligns with the scenario, the instructor’s guidance, and the overall training goals., • The role player must thoroughly understand the training objectives of each scenario and the role they are playing; therefore, each role player shall adjust to a variety of outcomes and react in a manner most appropriate to the way in which a situation., • The role player shall improvise at times in a manner that is consistent with the scenario, the instructor’s direction, and the overall objectives of training. Role players are consistently used in training scenarios, which include surveillance, arrest situations, witness interviews, subject interrogations, blank-firing weapon exercises, and canine scenarios., • Role players are typically assigned to scenarios scheduled Monday through Friday, 7:30 AM to 10:00 PM. Additional training may occur after 10:00 PM on weeknights or on weekends, depending on training requirements and the availability of training areas at JJRTC., • Work will not be scheduled on holidays or during government closures, such as local or national emergencies, administrative closings, or similar government-directed facility shutdowns., • Candidates should possess a combination of formal education above the high school level and several years of work experience. An associate or bachelor’s degree is a plus., • Must be able to speak English at an eighth-grade level or higher., • Be capable of meeting the USSS security requirements of this solicitation and successfully pass a background check and drug screening., • Strong written and verbal communication skills are essential, with a customer service orientation, the ability to promote teamwork, and a focus on safety. Organization and attention to detail are key., • Applicants must hold a valid state-issued driver’s license with a satisfactory driving record and prior driving experience. A driver safety skills test must be passed., • Ability to read and interpret documents such as safety guidelines, operating and maintenance instructions, and policies and procedure manuals., • Candidates must demonstrate flexibility and availability to help create a weekly schedule for shifts and scenarios., • Role Players must be able to stand and walk for a minimum of 60-minute intervals., • Role Players must be able to carry up to 20 pounds of training props during this timeframe., • In certain training scenarios, Role Players should be able to run up to 100 yards., • Role Players must be capable of being handcuffed and searched in a variety of positions (e.g., standing, kneeling, prone, walking backwards on their knees). Competitive Pay, PTO, Health Benefits. If you're ready to apply your expertise in a high-impact role, we encourage you to join our mission in supporting Special Agent and Uniformed Division Officer training and operational readiness. Oak Grove Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. Oak Grove Technologies, LLC participates in E-Verify to determine an individual's identity and employment eligibility to work in the United States. E-Verify is a service of DHS and SSA.

Job DescriptionDescription: NOTE: This opportunity will be forthcoming in Q2 2026. It is open to full-time employment (no C2C or 1099 engagements, please). The candidate MUST be a U.S. Citizen or a Permanent Resident (Green Card Holder). This is a remote opportunity and the candidate MUST reside and have resided in the U.S. for the past 3 years. Daily Responsibilities • Oversee the 24/7/365 SOS Team and manage overall scheduling for the operations team., • Forecast, schedule, and plan the workforce distribution to ensure service levels are consistently met across all client interaction channels, phone, email, chat, and web submissions., • Leverage forecasted data to create agent schedules, manage intraday activities, and optimize staffing resources in line with productivity targets and business rules., • Prepare and present staffing and forecast reports, identify service level risks, and recommend corrective actions to leadership., • Design flexible and adaptive staffing plans to support staff morale while effectively responding to demand fluctuations caused by environmental or operational impacts.Requirements:, • Must be a U.S. Citizen or Permanent Resident (Green Card Holder)., • Must currently reside and have resided in the U.S. for the past 3 years., • Must be able to complete/pass/hold a Federal Public Trust Investigation., • This is a remote opportunity, and the candidate must reside in the United States, preference given to candidates residing in the Washington DC / Baltimore MD metro area., • 7+ years of progressive business experience., • 5+ years of workforce scheduling experience in a 24/7/365 contact center or customer service environment., • Experience working with or in a federal government environment (i.e. as an employee or contractor)., • Experience in HR or Workforce Management scheduling or time and attendance systems, • People management experience., • Direct customer service experience., • Excellent analytical skills, attention to detail, and strong problem-solving abilities., • Excellent communication and collaboration skills. Our Comprehensive Benefits Package Includes: • 401(k) Retirement Plan (Employer Match), • Health Insurance Plans (Medical, Rx, Dental, and Vision – Open Access), • Long Term and Short-Term Disability (Company Paid Benefit), • Life Insurance (Company Paid Benefit), • Employee Assistance Program (EAP), • Generous Paid Time Off (PTO), • Paid Holidays, • Voluntary Life and AD&D Insurance, • Discount Programs for Consumer Products and Wellness Services Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. The annual salary range for this position is $65,000-$90,000.

Job Description Position Summary: The Manager of Customer Support & Technical Services will lead the team responsible for delivering end‑to-end customer support for VMS (Vessel Monitoring Systems) devices, satellite / cellular communication services, and associated software platforms. Our Sustainable Fisheries Management solutions are provided to a variety of fisheries sectors supporting sustainable management in North and Central America. Duties and Responsibilities: Collaborate with Sales, Logistics, Billing and Parent Company in France Client Onboarding and service provisioning: • Ensure timely and professional support to fishermen, agencies, and partners - Interact with clients daily., • Act as a senior escalation point for complex technical or customer issues., • Oversee VMS beacon activation/deactivation, service plan setup and software configuration., • Ensure accurate configuration of ping rates, reporting intervals, and communication plans., • Monitors hardware and software developments that may impact company operations., • Develop, maintain and implement procedures, SOP to ensure service quality and operational efficiency., • Improve operational efficiency by reviewing, challenging, and redesigning current processes & workflows., • Guide the team in diagnosing and resolving device, satellite communication, and software issues., • Collaborate with engineering or vendors to escalate and resolve advanced technical problems., • Hire and train Technical Support staff., • Organize scheduling, workload distribution, and training – work schedule until 7pm on weekdays and weekend 8 hours on call (4 hours each day), • Define team objectives, KPIs, and performance standards., • Provides constructive and timely performance evaluations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. • Bachelor’s degree in Computer Science or related technical field required., • 5+ years in customer support or technical operations (Call center preferred), with at least 2 years in a leadership role., • Experience with hardware/software troubleshooting; familiarity with VMS, satellite communications, or IoT preferred., • Demonstrated success in process improvement or service optimization projects., • Excellent interpersonal and customer service skills., • Excellent organizational skills and attention to detail, strong leadership and coaching skills, • Strong customer-focus and excellent communication skills., • Proficient with Microsoft Office Suite or related software., • Proficient with or able to quickly learn the software and applications (Salesforce, ERP, airtime connectivity platforms) used in the organization and the industry., • Prolonged periods of sitting at a desk and working on a computer, • Standing, walking, and bending periodically, • Engaging in repetitive movements of wrists, hands, and fingers – typing and/or writing Woods Hole Group is an Equal Opportunity Employer Individuals who succeed at Woods Hole Group are pleasant, hard-working self-starters who share our passion for innovation and commitment to high quality work. * This is a salary-exempt leadership role requiring flexibility to meet operational needs. The Manager is expected to: • Work approximately 40–45 hours per week, • Maintain a primary weekday schedule (Monday–Friday, 9:00 AM – 6:00 PM), • Adjust hours periodically to overlap with late coverage (until 7:00 PM), • Provide rotational weekend oversight (remote), • This position will be filled at our Lanham, MD location., • Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer., • Benefits:, • Medical, Dental, Vision coverages with 80% employer contribution, • 401 (k) with up to 6% employer match, • STD, LTD, Life Insurance employer provided, • HSA, LPFSA, FSA, DCA, • Generous time off polices, • Flexible and hybrid work schedules available

Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Call Center Representative Agent experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session) If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Call Center Representative Agent experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session) If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Call Center Representative Agent experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session) If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Call Center Representative Agent experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session) If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Call Center Representative Agent experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session) If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Job Description Our client is seeking a Unified Capabilities (UC) Engineer Principal to join their team of passionate individuals at Ft. Meade, MD. In support of DISA, the Intel and Cyber Division is assembling a team to support a program that provides critical network capabilities to the Department of Defense. We are committed to recruiting and retaining this team for prototype development, test, and demonstration, as well as a long-term commitment for integration, deployment, operation, and maintenance as needed. Candidates interested in joining the team must be critical thinkers, have a strong work ethic, and be able to work independently or as a member of a team in a dynamic environment that supports a critical and rewarding mission. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. A successful candidate is the type of person who strives for expertise in everything they do. Responsibilities: The duties and responsibilities of the UC Engineer Principal include, but are not limited to, the following: • Responsible for contributing technical expertise and recommendations in all Unified Communications (UC) and collaboration technologies to include large-scale conferencing and session border controllers, • Lead a team of UC engineers developing a secure, scalable, and resilient UC prototype tailored for DoD use on classified networks, • Serve as a technical point of contact for all UC design and engineering activities, • Define architecture and interface specifications, ensuring compliance with DoD Unified Capabilities Requirements (UCR), STIGs, and other cybersecurity mandates, • Integrate voice (VoIP), video conferencing, instant messaging, presence, and unified messaging solutions across IP networks, • Coordinate with government stakeholders, security engineers, and network teams to ensure seamless integration with existing classified infrastructures, • Develop and execute lab-based testing, proof-of-concept demonstrations, and field evaluations, • Prepare and present engineering documentation, risk assessments, and status reports to both internal leadership and external government stakeholders, • Work closely with other team members to design, implement, and optimize UC solutions, • Collaborate with cross-functional teams, including network engineers, security specialists, and system architects, • Assess client needs, recommend architecture improvements, and ensure seamless communication across domains, • Specialize in UC technologies such as Cisco Unified Communications Manager (CUCM), Cisco Unified Computing Systems, Cisco Unified Border Element, Cisco Expressway, and Cisco Meeting Server, • Design and manage VQ Conference Manager or other conference management tools, • Advise the UC, Network, and Systems engineering teams, and cyber security experts on voice and video communications technologies, operational paradigms, and identify potential problem areas and interoperability issues., • Ensure communication tools are integrated seamlessly and meet security requirements, • Subject Matter Expert in UC design, Edge services, Endpoints and user management, Configuration, Troubleshooting, and Integration with other systems, • Expert with Microsoft Office applications such as Excel, Word, Outlook, and SharePoint., • Bachelor's degree in Electrical Engineering, Computer Engineering, Information Systems, or related technical field, or equivalent work experience, • Demonstrated experience architecting and deploying secure UC solutions in classified or DoD environments, • Understanding of Cisco IOS/IOX command line router and switch configuration as it relates to UC, • Strong understanding of protocols and technologies such as SIP, RTP, SRTP, VoIP, H.323, XMPP, TLS, and PKI, • Demonstrated experience designing and implementing general call plan concepts., • Deep familiarity with UC platforms such as Cisco Unified Communications Manager (CUCM), Microsoft Teams (GCCH/DoD), Cisco Meeting Server, Avaya Aura, or similar, • Experience implementing solutions aligned with the DoD Unified Capabilities Approved Products List (APL), • Excellent written and verbal communication skills, especially in briefing technical concepts to senior leadership and DoD stakeholders, • Ability to work both independently and as part of a team in a dynamic environment, • Experience implementing VQCM solution., • Familiarity with classified cloud environments (e.g., AWS Secret Region, Azure Government Secret), • Certifications: CCNP Collaboration, Microsoft Certified: Teams Administrator Associate, CISSP, Security+, or equivalent, • Experience working on DoD prototype or rapid acquisition programs, • Familiarity with DevSecOps, Infrastructure-as-Code (IaC), or CI/CD pipelines supporting UC deployment automation, • Knowledge of cybersecurity compliance frameworks including NIST SP 800-53, RMF, and DISA STIGs, as well as compliance software like ACAS, • Strong understanding of networking fundamentals, including LAN/WAN, QoS, and MPLS, • Experience with Cisco routers, switches, and firewalls, particularly in relation to voice and video integration, • Experience with voice gateways, SIP session border controllers, SIP trunks, and ISDN circuits, • Ability to explain technical concepts to non-technical stakeholders, • Experience developing complex design documentation, IT checklists, SOPs, guides, etc., • Cisco Certified Network Professional (CCNP) - Collaboration certification, • Subject Matter Expert of Cisco Unified Communications Manager (CUCM), Cisco Meeting Server, Cisco Unified Contact Center Express (UCCX) or Enterprise (UCCE)

Job DescriptionLentech is seeking an experienced Instrument Opto-Mechanical Systems Engineer to provide technical support to the Optical Telescope Assembly (OTA) Team for Hubble Space Telescope (HST) Mission Operations. This position requires a self-motivated, capable person with strong verbal and written communication skills, and extensive analytical skills. In addition to outstanding technical expertise, the individual must have strong customer relationship skills, possess a positive team-player attitude, be flexible and willing to take on new assignments and responsibilities as they arise, and be an articulate speaker able to confidently communicate complex technical ideas. Work Location: (NASA Goddard Space Flight Center, Greenbelt, MD) Security Clearance: Public Trust JOB FUNCTIONS AND RESPONSIBILITIES: • Perform analysis, calibration, and trending of instrument and sensor performance, • Respond to operational anomalies and provide 24x7 on-call anomaly support, • Perform fault/anomaly analysis, identify appropriate recommendations, and implement solutions and work-arounds, • Create and modify analysis and trending software tools, • Undertake requirements capture, performance trades, and design activities, • Generate technical reports and presentations, • Develop and maintain command procedures, telemetry display pages, subsystem operations procedures/documentation, and guide star acquisition logic, • Support planning and execution of ground test and spacecraft operations activities, • Requires a minimum of a Bachelor’s degree from an accredited college/university in Optical Engineering, Mechanical Engineering, Aerospace Engineering, Physics, Astronomy, or equivalent education in related discipline with combined experience, • Possess a minimum 3 years of instrument engineering experience, • Possess experience using data analysis tools/techniques (e.g., MATLAB, SQL), • Possess elevated mathematics and programming skills (e.g., Java, Python), • Possess excellent organizational, leadership, and oral and written communications skills, • Demonstrates technical expertise and application of engineering principles, concepts, theory, and practice with the ability to organize, plan, schedule, conduct, and coordinate workloads to meet established deadlines or milestones, • Possess ability to understand and apply new concepts within an evolving environment, • Ideally possess 5 or more years of relevant work experience in the aerospace industry with concentration in working with spacecraft flight hardware/instrumentation, • Ideally possess experience with optical sensors, optical mechanisms, and optical systems Lentech, Inc., provides technology-enabled IT Solutions and Mission Technical Solutions to civil, defense and intelligence customers. Through our accumulated years of experience, industry expertise, and strategic partnerships, Lentech has built mission-critical solutions for our federal and commercial customers. Lentech’s clients achieve full life-cycle support and cost-effective managed services supporting enterprise computing and applications initiatives for Government agencies. Lentech’s Mission Technical Solutions Division is focused on providing engineering, operations, I&T and technical services to civil and defense customers primarily in the aerospace fields. Lentech, Inc. is a performance-based company providing team members with challenging and interesting work, competitive pay, and comprehensive benefits such as healthcare, wellness, financial and retirement programs, family support, continuing education, and time off benefits. As an Employee Stock Ownership Plan (ESOP) company, our employees have an ownership stake in the organization and share in its long-term success. We focus on providing an environment of fun, sharing, collaboration, and connection. Our culture is team-oriented, non-hierarchical, and entrepreneurial, giving people a chance to participate and be a meaningful factor in the company’s growth and success. Lentech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, protected veteran status, or any other characteristic protected by applicable law. Please send qualified resumes to Lentech Human Resources at or visit our website . Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our team members value the flexibility at Lentech that allows them to balance quality work and their personal lives. The range shown below is the national average for the position. The proposed salary range for this position is: $90,000.00-$116,000.00 Powered by JazzHR mYf2wctsFO

Job DescriptionDescription: NOTE: This opportunity will be forthcoming in Q2 2026. It is open to full-time employment (no C2C or 1099 engagements, please). The candidate MUST be a U.S. Citizen or a Permanent Resident (Green Card Holder). This is a remote opportunity and the candidate MUST reside and have resided in the U.S. for the past 3 years. Daily Responsibilities • Act as a subject matter expert (SME), delivering high-value insights, research, and analytical support to client-facing service center teams and organization leadership., • Responsible for the development, maintenance, and continuous improvement of both internal and external knowledge bases which are assigned to various lines of business (LOBs) within the service center organization., • Drive intellectual property creation (writing and publishing technical articles, FAQs, troubleshooting guides), manage knowledge assets, and mentor junior staff to improve organizational performance., • Ensure that the agile service delivery team, comprising of Tier 0, Tier 1, SMEs, and Services and Operations Support (SOS) staff, can leverage accurate and up-to-date knowledge to assist clients effectively, while also enabling the client to perform self-service tasks through accessible knowledge resources., • Work with service desk agents and SMEs to document new solutions., • Support the organization by sharing information across the service center and streamlining availability and consolidating knowledge maintained by multiple groups.Requirements:, • Must be a U.S. Citizen or Permanent Resident (Green Card Holder)., • Must currently reside and have resided in the U.S. for the past 3 years., • Must be able to complete/pass/hold a Federal Public Trust Investigation., • This is a remote opportunity, and the candidate must reside in the United States, preference 8+ years of progressive professional business experience., • 5+ years of experience in knowledge management, technical support, and/or content management, preferably at the SME level., • Proficiency in Content Management Systems (CMS), SharePoint, and IT ticketing systems (i.e. ServiceNow, Jira, etc.)., • Experience working with or in a federal government environment (i.e. as an employee or contractor)., • Experience working in a support or call center environment., • Proven ability to analyze support trends, curate data, and identify improvements to existing solutions., • Strong skills in creating technical guides, articles, and documentation., • Excellent written and verbal communication skills for creating content and collaboration with stakeholders, SMEs, agents, etc., • BS/BA degree in Business, Information Systems, Engineering or related discipline. Our Comprehensive Benefits Package Includes: • 401(k) Retirement Plan (Employer Match), • Health Insurance Plans (Medical, Rx, Dental, and Vision – Open Access), • Long Term and Short-Term Disability (Company Paid Benefit), • Life Insurance (Company Paid Benefit), • Employee Assistance Program (EAP), • Generous Paid Time Off (PTO), • Paid Holidays, • Voluntary Life and AD&D Insurance, • Discount Programs for Consumer Products and Wellness Services Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. The annual salary range for this position is $68,000 - $92,000.

Job DescriptionMake an Impact Where It Matters Most At Intelliforce, we deliver mission-critical engineering expertise that powers the nation’s most sensitive and complex intelligence operations. As a Software Engineer on this program, you’ll help build and enhance high-performance systems that process massive datasets and enable real-time mission decisions. If you thrive on solving hard problems at scale and want your work to have direct operational impact, this role puts you at the center of it. You’ll join a collaborative team developing advanced software capabilities using Java and distributed data processing technologies to support large-scale analytics and cloud-enabled operations. Schedule and Work Details Location: NBP 410 Schedule: Full-time, on-site in a secure environment Clearance: Active Top Secret Clearance with Full Scope Polygraph (required). An in-scope polygraph within the past 7 years may be required. Here’s What Your Day-to-Day Might Look Like You’ll spend your day designing, building, and improving software systems that ingest, process, and analyze enormous volumes of data. Typical activities include: * Developing robust Java-based applications for mission systems * Implementing distributed processing solutions using MapReduce technologies * Enhancing cloud-hosted capabilities to improve scalability and performance * Integrating tools such as GhostMachine and QTA into operational workflows * Debugging complex issues across large, interconnected systems * Collaborating with analysts, engineers, and stakeholders to deliver usable solutions * Supporting production systems and improving reliability and efficiency * Contributing to architecture discussions and performance tuning efforts Minimum Qualifications Clearance: Active Top Secret Clearance with Full Scope Polygraph (required). We do not have the ability to sponsor clearances. Citizenship: Must be a U.S. Citizen. Education and Experience: * Bachelor’s degree in Computer Science or a related discipline from an accredited college or university * Relevant experience developing software for systems of similar scope and complexity * Additional experience may be substituted for a degree in accordance with program requirements Required Skills * Strong software development experience using Java * Experience with MapReduce or large-scale distributed data processing * Experience working with cloud technologies and architectures * Familiarity with GhostMachine and QTA * Experience developing software for production environments * Ability to analyze requirements and implement scalable solutions * Strong debugging and troubleshooting skills * Ability to work effectively in a team-oriented, mission-focused environment Desired Skills * Experience processing extremely large datasets * Familiarity with analytics or mission systems environments * Knowledge of distributed system design and performance optimization * Experience supporting operational software deployments * Strong written and verbal communication skills Technology Stack This role works primarily with Java-based development frameworks and distributed processing technologies such as MapReduce, operating within cloud environments that support large-scale data analytics. Engineers will also interface with mission-specific platforms including GhostMachine and QTA, along with supporting tools for debugging, integration, and performance tuning across secure systems. Compensation Range: $101,000.00 - $129,000.00 *The salary range provided reflects an estimate based on current market trends and may be adjusted based on factors such as the candidate's experience, skills, and qualifications. The final offer will be tailored after a thorough evaluation of the candidate’s background and suitability for the role. Please note that this range is intended as a guideline and is subject to flexibility. Why Intelliforce? Because you matter—your work, your growth, and your well-being. At Intelliforce, we don’t just push the boundaries of technology—we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won’t just contribute to projects—you’ll help shape outcomes that make a real-world impact. We also know that great work starts with a great environment. That’s why we invest in you: • Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because., • Multiple medical plan options, including ones with zero deductible or premium for employees., • Generous 401(k) with immediate vesting—because your future matters now., • Exciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognition. Powered by JazzHR uVOPHbn9X0

Job DescriptionMake an Impact Where It Matters Most At Intelliforce, we support mission systems that demand reliability, performance, and security at scale. As a Systems Administrator supporting the High Performance Computing Lab and Integration environment, you will help maintain the infrastructure that powers some of the most advanced computing capabilities in the intelligence community. This role places you at the center of a high-impact engineering environment where system stability, rapid troubleshooting, and operational excellence directly support mission success. Schedule and Work Details Location: NBP 140 Schedule: On-site mission schedule with call-in support Telework: Not available Clearance: Active Top Secret Clearance with Full Scope Polygraph (required) Citizenship: Must be a U.S. Citizen Here's What Your Day-to-Day Might Look Like You will support the daily operation and sustainment of a large-scale High Performance Computing environment used for development, integration, and testing of mission capabilities. Your work will focus on maintaining Linux-based infrastructure, monitoring system performance, troubleshooting operational issues, and ensuring the environment remains secure and available. You will install and configure software across clustered systems, automate administrative tasks through scripting, and support virtualization platforms and storage infrastructure. The role also involves working directly with users and engineers to resolve technical issues, optimize system performance, and maintain compliance with enterprise security standards. Expect to collaborate with engineering teams, troubleshoot complex system problems across compute, storage, and network layers, and help maintain a stable HPC development environment that supports mission innovation. Minimum Qualifications Clearance: Active Top Secret Clearance with Full Scope Polygraph (required) Citizenship: Must be a U.S. Citizen Education and Experience: Bachelor’s degree in a technical discipline from an accredited college or university and fifteen (15) years of Systems Administration experience supporting programs of similar scope, type, and complexity. Five (5) additional years of relevant Systems Administration experience may substitute for a bachelor’s degree. Certification: Security+ certification required. Required Skills Strong Linux administration experience with command line tools and system utilities Experience developing automation scripts using Bash or Python Experience installing, configuring, and supporting COTS, GOTS, and open-source software in large Linux cluster environments Experience administering enterprise Linux systems using Red Hat Satellite for provisioning and patching Experience supporting storage systems including clustered servers and Fibre Channel SAN storage Hands-on experience troubleshooting enterprise infrastructure including networking, storage, virtualization, and compute systems Experience managing Linux system components including storage configuration, networking, load balancing, memory management, and firewalls Experience supporting virtualized environments such as VMware ESXi Experience implementing Infrastructure-as-Code automation using tools such as Ansible or SaltStack Experience supporting enterprise monitoring and data analysis tools such as Splunk or Elastic Stack Knowledge of corporate STE/STN security compliance policies and SSP accreditation processes Strong troubleshooting, customer support, and incident resolution skills Desired Skills Experience with Atlassian tools such as Jira and Confluence Experience using enterprise monitoring platforms such as Nagios or HPE OneView Experience with container technologies such as Docker Experience with backup and archiving solutions such as NetBackup or tape backup systems Experience supporting system sanitization procedures according to US Government policies Experience with security management platforms such as McAfee ePolicy Orchestrator Technology Stack Linux, Bash, Python, Red Hat Satellite, VMware ESXi, Fibre Channel SAN storage, Splunk, Elastic Stack, Ansible, SaltStack, Docker, Nagios, HPE OneView, NetBackup, Atlassian Jira, Atlassian Confluence, enterprise Linux clusters, HPC environments. Compensation Range: $174,000.00 - $224,000.00 *The salary range provided reflects an estimate based on current market trends and may be adjusted based on factors such as the candidate's experience, skills, and qualifications. The final offer will be tailored after a thorough evaluation of the candidate’s background and suitability for the role. Please note that this range is intended as a guideline and is subject to flexibility. Why Intelliforce? Because you matter—your work, your growth, and your well-being. At Intelliforce, we don’t just push the boundaries of technology—we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won’t just contribute to projects—you’ll help shape outcomes that make a real-world impact. We also know that great work starts with a great environment. That’s why we invest in you: * Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because. * Multiple medical plan options, including ones with zero deductible or premium for employees. * Generous 401(k) with immediate vesting—because your future matters now. * Exciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognition. * A culture of collaboration, connection, and fun, with regular team activities that go beyond the work. Ready to grow with purpose? At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join us—and let’s build something meaningful together. You can reach us at or schedule a call with our Director of Recruitment, just visit this link to view their calendar: . Equal Opportunity Matters Intelliforce-IT Solutions Group, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions. Need accommodations during the application process? We’re happy to help. Reach out to us at with your specific request. Powered by JazzHR qdd76Ajymc

Job DescriptionMake an Impact Where It Matters Most At Intelliforce, we help modernize mission systems that protect national security and enable critical intelligence operations. As a Microservices Software Engineer, you will play a key role in transforming legacy platforms into scalable, cloud-ready solutions built on modern architectures. Your work will directly support mission capabilities by delivering reliable, secure, and high-performance services using today’s best engineering practices. If you enjoy building clean, resilient backend systems and collaborating with talented teams to solve complex problems, this role offers meaningful work with real impact. Schedule and Work Details Location: Government site in the Fort Meade area Schedule: Full-time, standard day schedule Clearance: Active Top Secret Clearance with Full Scope Polygraph (required) Here's What Your Day-to-Day Might Look Like Your day will revolve around designing and building microservices that power modern mission applications. You’ll develop Java Spring Boot services, expose secure REST APIs, and ensure those services can handle complex data filtering and processing requirements. You’ll collaborate closely with engineers, architects, and stakeholders to translate requirements into reliable software. Some days will focus on implementing new features, while others will center on improving performance, integrating services, or refining deployment pipelines. You’ll also help maintain CI/CD workflows, support Agile delivery cycles, participate in code reviews, and ensure applications meet security and quality standards before deployment. Minimum Qualifications Clearance: Active Top Secret Clearance with Full Scope Polygraph (required) Citizenship: Must be a U.S. Citizen Education and Experience: * Bachelor’s degree in a related technical discipline from an accredited college or university, or equivalent experience * At least 9 years of relevant experience, OR a Master’s degree with at least 7 years of relevant experience * Active Top Secret clearance with CI polygraph issued within the last 5 years Required Skills * Strong experience developing Java Spring Boot microservices * Experience designing and implementing RESTful APIs * Ability to build services capable of filtering and processing complex data objects * Experience working within Agile development environments * Familiarity with CI/CD principles and modern software delivery practices * Strong collaboration and communication skills for working across technical teams and stakeholders Desired Skills * Experience with microservices architectures * Proficiency in Java, Spring Boot, or Python * Experience with CI/CD tools and DevOps workflows including AWS tools, Maven, GitLab, and GitOps practices * Experience with container technologies such as Kubernetes and Docker * Experience with NoSQL databases, including MongoDB schema design and query optimization * Experience implementing OAuth or OIDC authentication mechanisms * Experience with automated testing frameworks such as Playwright and Cucumber Technology Stack This role leverages Java and Spring Boot for microservices development, RESTful APIs, AWS cloud services, CI/CD pipelines using Maven and GitLab with GitOps practices, container platforms including Kubernetes and Docker, NoSQL databases such as MongoDB, modern authentication protocols including OAuth and OIDC, automated testing tools such as Playwright and Cucumber, and Agile software delivery methodologies. Compensation Range: $169,000.00 - $218,000.00 *The salary range provided reflects an estimate based on current market trends and may be adjusted based on factors such as the candidate's experience, skills, and qualifications. The final offer will be tailored after a thorough evaluation of the candidate’s background and suitability for the role. Please note that this range is intended as a guideline and is subject to flexibility. Why Intelliforce? Because you matter—your work, your growth, and your well-being. At Intelliforce, we don’t just push the boundaries of technology—we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won’t just contribute to projects—you’ll help shape outcomes that make a real-world impact. We also know that great work starts with a great environment. That’s why we invest in you: • Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because. Multiple medical plan options, including ones with zero deductible or premium for employees. * Generous 401(k) with immediate vesting—because your future matters now. * Exciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognition. * A culture of collaboration, connection, and fun, with regular team activities that go beyond the work. Ready to grow with purpose? At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join us—and let’s build something meaningful together. You can reach us at or schedule a call with our Director of Recruitment, just visit this link to view their calendar: . Equal Opportunity Matters Intelliforce-IT Solutions Group, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions. Need accommodations during the application process? We’re happy to help. Reach out to us at with your specific request. Powered by JazzHR Qhp0Zi6Itc

Job DescriptionNASA Federal Credit Union is seeking an Assistant Branch Manager - Greenbelt, MD to share responsibility for the operation of the branch and in the Branch Manager’s absence, assume overall responsibility for the branch. The Assistant Branch Manager (ABM) will need a complete knowledge of Credit Union/Banking procedure and policy and the ability to apply this knowledge in the operation and supervision of the branch and its employees. This position will be responsible for the total quality member experience through teaching, coaching, and technical development of branch staff. It will perform all branch duties and functions such as Member Service Associate I thru Member Service Associate III, ATM support, etc. The ABM will assist other branches/departments in person or remotely to meet the business needs of the Credit Union. It will support Corporate Projects as well as lead and/or support Departmental Projects as required. The ABM may be assigned support functions for daily deposit and Call Center operations, including compliance, funding, and reconciliation of new accounts, and daily General Ledger settlements. Must have at least 3-5 years Assistant Branch Management experience in a bank or credit union managing both the teller line and the desk side. Essential Duties and Responsibilities • Standard Duties:, • Remains cognizant of, and adheres to, Credit Union policies, procedures and regulations pertaining to the Bank Secrecy Act., • Supports the analysis of sales, overtime, secret shop, cash management and other reports to continually improve the growth, efficiency, productivity, and profitability of the branch., • Supports the development of new business to expand the membership of the Credit Union and utilization of the branch. This includes contact with employees of approved FOM companies, community, and civic organizations., • Trains employees on product knowledge and provides sales coaching to assist in achieving established branch and corporate goals. Implements and trains employees on standard operating policy/procedures and regulatory compliance to ensure Credit Union-wide conformance., • Has the authority to make exceptions to policy and procedures with respect to application of check holds, waiving and refunding service fees, and other matters related to member deposit and withdrawal transactions., • Assists the Branch Manager with the preparation of employee performance documentation and recommends disciplinary action to the Branch Manager., • Audits the branch to ensure conformity with Credit Union policy, procedures, safety and security issues, regulatory compliance, and physical appearance standards., • Communicates to management recommendations for improving procedures and processes., • Ensures Core Value expectations are met, and that the member experience is courteous, attentive, and efficient., • Participate in Individual Dialogs to ensure each employee has a means to discuss both positive and negative issues affecting their work., • May conduct monthly Department Dialogs with branch personnel to explain procedural changes or practices to ensure consistent information is provided to the membership., • Monitors branch traffic flow and adjusts to ensure efficient service is provided to members., • Supports the Branch Manager in the preparation and tracking of branch budget., • May provide support to other Member Services/Operations Departments as directed or needed via email inquiries, phone support and incoming chats. Has knowledge and understanding of the Touchpoint multi-media platform., • Participates on Corporate project teams:, • Analyzes, designs, develops, evolves, and supports programs/products, service delivery processes/systems associated with an assigned project., • May assist with coordinating implementation of project plans, testing and preparing test scripts, product/program procedures, policies, and other documents., • Takes direction from the VP of Retail Services and senior management when working with other managers, departments, vendors, and project team(s) as applicable., • Recognizes and identifies process limitations and communicate recommendations for improvement to Project Lead and/or VP of Retail Services., • Updates the VP of Retail Services on project progress, changes, or initiatives taking place., • Leads and/or participates on special department projects as needed:, • Assists with upgrades, patches, consolidations, integrations, • Responsible for evaluating enhancements, releases, or new product offerings and makes appropriate recommendations to senior management., • Associate degree is preferred with one to two years related experience, • Assistant Branch Managers that are promoted from within will typically begin at the Assistant Branch Manager I level, • Assistant Branch Manager levels II and III require: additional experience, such as directing larger staffs, higher traffic volumes, more complex branch service operations, or handling operational support duties, etc. $58,240 – $70,720 / AnnuallyNASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, and more. +Insurance coverage begins the 1st day of the month, following 30 days after hire date.*100% Credit Union-Paid Full-Time Employee Benefits (Includes all Part-Time benefits listed below)Health Insurance (Choice of two nationwide PPO plans)High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+Dental Insurance: Generous employer contribution toward premium+Vision Insurance: Generous employer contribution toward premium+Long-term Disability Insurance+*Flexible Spending Medical Account (FSA)+Flexible Spending Dependent Care Account+Health Savings Account (HSA)+Voluntary Supplemental Life Insurance+Voluntary Dependent Life Insurance+Voluntary Short-term Disability Insurance+ Part-Time Employee Benefits401(k) with employer match up to 6% and immediate 100% vestingGain Sharing Bonus (eligibility rules apply)*Life Insurance/AD&D+Credit Union Membership EligibleEmployee Assistance Program+*Identity Theft Protection (Additional fee to add family members)+*Pet Health InsuranceEmployee Discount Program All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions. Work Schedule:Branch hours vary from branch to branchBranches are open Monday thru Saturday. Branches with Saturday hours are open from 9:00 to 1:00Branch Managers may be scheduled to work at other locations, as needed, including Saturdays WE’RE STRONGER TOGETHERAt NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.Posted 2/20/26 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionMake an Impact Where It Matters Most You will join a fast-paced operations team delivering around-the-clock support to mission-critical Identity, Credential, and Access Management services. These systems protect sensitive workloads and secure enterprise authentication and authorization flows. You will monitor system health, troubleshoot access issues, support customer integration activities, and keep critical identity services stable and available. You will engage directly with mission partners, development teams, and end users to resolve issues and maintain operational readiness. About This Role You will deliver Tier 1 and Tier 2 operational support for ICAM systems. You will triage incidents, resolve access problems, support REST service integrations, and maintain documentation. You will also collaborate with developers and mission customers to troubleshoot complex issues and ensure seamless operations across environments. Key Responsibilities • Monitor ICAM systems in a 24x7 Ops Center and respond quickly to issues, • Provide Tier 1 and Tier 2 support across email, chat, phone, and ticketing systems, • Support enterprise customer integrations with ICAM services, • Troubleshoot access failures, PKI issues, and attribute-based authorization problems, • Analyze logs and system alerts to triage and identify root causes, • Support REST service troubleshooting for customer applications, • Update and maintain technical documentation and Confluence pages, • Educate customers on system capabilities and requirements, • Collaborate with development teams and explain operational issues clearly, • Perform basic Linux troubleshooting and system interaction, • Execute database queries to support incident resolution, • Work independently in a high-tempo mission environmentRequired Skills and Experience, • TS/SCI with Polygraph, • 7+ years of System Engineering experience in programs of similar scope and complexity, • Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, • Five additional years of System Engineering experience may be substituted for the degree, for a total of 12 years, • Experience supporting online and telephone customers, • Knowledge of PKI, • Understanding of Attribute Based Access Control, • Experience with entitlements management, • Familiarity with LDAP directories, • Ability to execute SQL queries, • Understanding of REST services, • Experience with ticket systems including JIRA, Redmine, or ServiceNow, • Linux systems experienceDesired Skills, • Ability to troubleshoot complex software systems, • Ability to document processes and system behaviors in Confluence, • Ability to train and support customers, • Ability to understand customer needs and turn them into actions Why Intelliforce? Because you matter—your work, your growth, and your well-being. At Intelliforce, we don’t just push the boundaries of technology—we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won’t just contribute to projects—you’ll help shape outcomes that make a real-world impact. We also know that great work starts with a great environment. That’s why we invest in you: • Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because. Multiple medical plan options, including ones with zero deductible or premium for employees. * Generous 401(k) with immediate vesting—because your future matters now. * Exciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognition. * A culture of collaboration, connection, and fun, with regular team activities that go beyond the work. Ready to grow with purpose? At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join us—and let’s build something meaningful together. You can reach us at or schedule a call with our Director of Recruitment, just visit this link to view their calendar: . Equal Opportunity Matters Intelliforce-IT Solutions Group, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions. Need accommodations during the application process? We’re happy to help. Reach out to us at with your specific request. Powered by JazzHR P8rXCLbLIG

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Company parties, • Competitive salary, • Dental insurance, • Donation matching, • Free food & snacks, • Free uniforms, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development, • Vision insurance About American Home Contractors American Home Contractors is a fast-growing, industry-leading exterior remodeling company serving homeowners across the Mid-Atlantic. We specialize in roofing, siding, windows, doors, gutters, and premium solar solutions, including Tesla Solar Roof installations. With thousands of 5-star reviews and operations across multiple states, our mission is simple: to install peace of mind for every homeowner we serve. Position Overview We are seeking a hands-on Call Center Manager to lead and support our Customer Service Representative (CSR) team across two office locations. This role is ideal for a leader who enjoys staying connected to day-to-day operations while also developing people, improving processes, and driving performance. The Call Center Manager will balance active involvement on the phones, while coaching, performance management, and cross-functional collaboration. This is a 100% in-office position, based out of either Fulton, MD or Chantilly, VA, with time spent in both offices. Our Call Center Environment • High-volume inbound and outbound call activity, • CSRs average 100150 outbound calls per day, • Inbound calls are answered promptly, with a strong focus on customer experience, • Real-time scheduling adjustments and dispatch coordination occur throughout the day, • CRM accuracy directly impacts field productivity and revenue, • The CSR team supports multiple business lines: Tune-Up Program, Retail exterior replacements, Solar Roofing, and Solar PanelsWhat Youll Do, • Lead, coach, and support a team of CSRs, • Stay engaged with daily call activity and assist with inbound or outbound calls as needed, • Monitor call performance, outbound productivity, and appointment-setting metrics, • Provide real-time coaching and feedback to help CSRs improve call quality and confidence, • Support accurate scheduling, dispatching, and same-day adjustments, • Partner with Marketing, Sales, and Operations to ensure lead flow and staffing are aligned, • Review dashboards and reports to track performance and identify opportunities, • Conduct 1:1s, performance reviews, and coaching conversations, • Participate in hiring, onboarding, and team development, • Ensure CRM (Zoho) data is accurate and consistently maintained, • Help refine workflows, scripts, and standard operating procedures, • Assist with resolving escalated customer issues professionally and efficiently, • Model company core values: Integrity, Hard Work, and ServiceWhat Success Looks Like, • Strong, consistent call performance across the team, • High-quality appointments that align with business goals, • Reliable CRM data that supports marketing and operations, • Engaged, supported CSRs who understand expectations, • Smooth coordination with field teams and minimal scheduling disruptions, • Positive customer feedback and effective resolution of concernsWhat Were Looking For, • 3+ years of experience leading or supervising teams in a call center or high-volume customer service environment, • Comfort managing both inbound and outbound call activity, • A leadership style that combines coaching, accountability, and approachability, • Strong attention to detail and respect for accurate data and processes, • Experience using CRM systems and call center tools, • Ability to thrive in a fast-paced, collaborative environment, • Willingness to work fully in-office and spend time at both office locationsPreferred Experience, • Background in home services, construction, trades, or appointment-based sales, • Familiarity with Zoho CRM, RingCentral, Podium, or similar tools, • Experience working closely with marketing or lead generation teamsWhy This Role Is Unique This position offers the opportunity to lead a close-knit team, stay connected to the work, and play a meaningful role in shaping how customers experience our brand. Its well-suited for a leader who enjoys being visible, accessible, and involved, while still driving performance and growth.

Job Description Job Title: Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting firm. We specialize in helping clients drive growth, transform businesses, and innovate through proven methodologies. VECRA's experience spans innovative software applications, reporting systems, program management, facilities, and supply chain management. Our services are always: Key Responsibilities • Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf, providing information on policies, procedures, and privacy protocols., • Track and document all inquiries using the designated systems., • Complete tasks according to established guidelines and quality assurance metrics., • Assist consumers with changes to their applications and reset passwords for self-service., • Check application status and verify coverage effectiveness., • Escalate calls or issues to appropriate staff when needed., • Facilitate translation services for non-English speaking callers., • Must be a Maryland Resident., • 3+ years of call center experience., • Experience with high inbound call volumes and meeting/exceeding performance metrics., • Fast learner with the ability to work independently., • Strong multitasking and computer skills., • Excellent listening skills with the ability to understand, not just respond., • Work Hours: 8:00 AM - 6:00 PM (Assigned 8-hour shift within this timeframe), • Salary: $18.50/hour, • Location: Remote, • Paid holidays, • Paid time off Powered by JazzHR uNMdcboqyU

Job DescriptionAt Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry. We are seeking a highly motivated and experienced DevOps Engineer to join our fast-paced development team. The ideal candidate will have strong working knowledge in Kubernetes and Container Orchestration, Configuration Management, CI/CD, Automation, AWS, Linux systems administration, Scripting in Bash and Programming in Python, and a background in Big Data solutions. The DevOps Engineer will be responsible for implementing infrastructure, automating deployment processes, and ensuring the monitoring, reliability and scalability of our services. This role currently supports a customer onsite rotating schedule (during normal business hours) in Hanover, MD with some work out of our Columbia, MD office. Flexibility is key for success. If you have a passion for DevOps and are interested in working with a dynamic and innovative team, we encourage you to apply for this exciting opportunity. #LI-DS1 #Mid-Senior Level Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with agency appropriate polygraph).Capabilties • Support development and deployment of cloud infrastructure in AWS, especially EKS., • Support development and deployment of non-cloud (Edge) infrastructure of on-premise and portable equipment., • Automate deployment processes and ensure reliability and scalability of services., • Manage and maintain Kubernetes containers and cloud infrastructure on AWS., • Collaborate with development teams to integrate their applications into the infrastructure., • Monitor and troubleshoot production systems and resolve issues as necessary., • Continuously improve processes and tools to ensure high availability and performance., • Stay current with new technologies and industry trends, continuously exploring new ways to improve our infrastructure., • Other duties as assigned.Required Qualifications, • Security Clearance – A current Top Secret U.S. Government Security Clearance is required; U.S. Citizenship required. SCI eligibility is highly desired., • 9+ years of experience in DevOps Engineering or Software Development and Bachelors in related field; or 7 years relevant experience with Masters in related field; or High School Diploma or equivalent and 13 years relevant experience., • Must have a DoD 8140 / 8570 compliance certifications (i.e. Security+), • Must be able to support customer onsite rotating schedule (during regular business hours) in Hanover or Columbia, MD. Will have some ability to be working from home time to time. Flexibility is essential to accommodate any changes in the schedule.Required Technical Skills, • Strong Knowledge of AWS services (EKS, EC2, EBS, S3, Lambda) and their application to deployment and management of infrastructure., • Proficient knowledge of Linux, including system administration and troubleshooting., • Proficient in configuration management tools such as Terraform and Ansible., • Experience with application, container, and OS deployment, scaling, and management., • Ability to develop in multiple programming languages such as Python, Bash, or Go., • Familiarity with Git, Flux, and other development and deployment tools., • Excellent problem-solving skills and the ability to identify and troubleshoot complex issues., • Excellent oral and written communication skills., • Understanding of AGILE software development methodologies and use of standard software development tool suites.Desired Technical Skills, • Experience with big data technologies like: Hadoop, Spark, PostgreSQL, ElasticSearch, Hive, Drill, Impala, Trino, Presto, etc., • Experience with containers EKS, Diode, CI/CD, and Terraform are a plus, • Work could possibly require some on-call work. The Benefits Package, • A Choice of Medical Plan Options, some with Health Savings Account (HSA), • Vision and Dental, • Life and AD&D Benefits, • Short and Long-Term Disability, • Hospital Indemnity, Accident, and Critical Illness Insurances, • Optional Identity Theft and Legal Protection ServicesCompany Environment & Perks, • Employee Referral Bonus Eligibility up to $10,000, • Mobility Among Wyetech-supported Contracts, • Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS, • Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party.

Job DescriptionDescription: The candidate shall manage the administrative functions and provide support services for the FAP team at Fort Meade, MD. Candidate performs clerical tasks such as answering phones, handling mail, operating office equipment and maintaining office supplies. Gathers, compiles, and verifies information and performs data entry. A wide degree of creativity and latitude is expected. Key Responsibilities are including but not limited to: • Within 30 days of contract award Contractor employee shall become familiar with and be able to prepare, all Memorandums of Agreement (MOA), Memorandums of Understanding (MOU), Standard Operating Procedures (SOP), Information papers, policies, regulations, and laws applicable to FAP and AR 25-50., • Provide on a daily, weekly, monthly, bi-monthly, quarterly, semi-annual and or annual basis. Coordinate with and or refer more complex issues to FAP staff, • Receive customers and answer phone calls to the FAP Center. Notate calls on the daily call log. Provide information to clients and the community regarding the types of FAP services provided, availability of services, and service requirements., • Assess clients' needs providing general information; refer to FAP, ACS program staff or other appropriate resource as necessary. Documenting in Army Family Web Portal (AFWP) daily., • Assist FAPM with planning for the Incident Determination Committee and Family Advocacy Committee meetings., • Create, review and or revise FAP documents IAW with AR 25-50. Take committee meeting minutes and complete minutes to route to the Garrison Commander within three business days of meeting., • Receive and track all incoming and outgoing FAP correspondence. Routing to appropriate program staff for action., • Document work performed in the AFWP and in other formats as identified by FAPM. Data is to be entered on a daily basis., • Collect, record, organize and report a variety of data IAW AR 608-1, AR 608-18 and DA Form 7419 and as identified by FAPM., • Provide requested statistics to the FAPM no later than the second working day of the new month, utilizing the current ACS system., • Establish, maintain, and assist other FAP team members in organizing FAP certification files. Files shall be included in mandated annual certification inspection., • Assist in preparing, scheduling, coordinating, and facilitating general FAP trainings, briefings, and prevention and education classes/groups., • Establish, maintain, and assist other FAP team members in organizing training records and completing purchase request order forms., • Assist with coordinating, marketing and participate in segments of special events sponsored by the FAP and community outreach initiatives., • Organize, monitor and track FAP supplies, completing monthly FAP supply inventory using form 2062., • Provide FAP point of contact (POC) with list of needed supplies using procedures identified by and within time frames identified by FAPM., • Assist in creating and editing FAP program flyers, brochures and handouts for FAP marketing as needed., • Follow facility safety and security measures, complete closure checklist at end of business day daily., • Deliver FAP documents to ACS director and/or DFMWR for routing and approvals. Pay rate: $21.41-26.34 Requirements: Requirements: • Must be a US citizen, • Position requires a background check, • An associate or bachelor’s degree preferred, • DoD or Army experience, • Outstanding Clerical Skills, • Demonstrated experience with customer service support, • Well versed in MS Office Products (Word, PowerPoint, Excel, and Outlook), • Required to communicate in English verbally and in writing

Job Description Dispatcher Len The Plumber Heating & Air | Halethorpe, MD Join a Trusted Name in Home Services! Len The Plumber Heating & Air is a leading provider of residential plumbing, heating, and air conditioning services across the Mid-Atlantic. Built on a reputation of reliability, professionalism, and customer-first service, we continue to grow by investing in our people, our processes, and the communities we serve. Why Join Our Team? • Weekly Pay, • 401(k) with Company Match, • Comprehensive Benefits: Medical, Dental, Vision, • Short- & Long-Term Disability + Company-Paid Life Insurance, • Paid Time Off (PTO) & Holidays, • Employee Assistance Program (EAP), • Maintains the daily schedule of calls and prioritize the most urgent and profitable calls to meet departmental budgets, • Updates Service Manager throughout the day on revenue and any issues in the field, • Updates Call Center Lead with calls needed to fill schedule, • Manage the whereabouts and needs of technicians in the field, • Maintain efficient communication with field and office personnel via phone call, texts, emails and instant messages, • Learn and become competent with the CRM software, • Confirm upcoming appointments for the department, • Understand strengths and weaknesses of technician to comprehend heatmaps and batting order, • Builds rapport with technicians to foster good communication between tech and dispatcher, • Communicates with customers to keep them informed of their appointment, provide ETA/update and confirmation calls, • Manage Task Manager and complete all tasks in a timely manner, • Reviews service call and any prior customer or location history to drive revenue, • Promotes same day work and rearranges schedule to accommodate completion of job, • Schedules return visits or sold work accordingly in a timely manner, • Reschedules low priority calls to capture the urgent and high priority calls, • Reschedule jobs that were placed on hold, • Cancel calls as needed for accurate record keeping, • Updates customers account as needed with accurate information, • Reviews completed work for accuracy and ensure technicians have captured all needed information., • Provide reports on technician KPI and revenue as needed, • Participate in ongoing training to develop as a professional, • Other duties as assigned. Working Conditions/Physical Demands: Work is generally performed in an office environment. Ability to sit for prolonged periods of times at a computer Evening and Weekend Rotation Required Ability to work overtime as needed Stable Home Internet Connection for occasional remote work Qualifications/Abilities: • Ability to multi-task with a high level of accuracy and attention to detail, • Mastery of prioritization of tasks and responsibilities without oversight, • Strong communication skills, written and verbal, • Proficient with Microsoft Suite to include Word, PowerPoint, Excel, Teams and Outlook, • Goal-driven and results oriented, • Resourceful, quick thinking and adaptive, • Experience with Service Titan preferred but not required EXPERIENCE/EDUCATION: High School Diploma or GED Sales experience strongly desirable. Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. EOE