MSP & Cybersecurity Practice Lead (Business Development & Operations)
hace 28 días
Houston
Job DescriptionBenefits: • Competitive salary, • Opportunity for advancement, • Paid time off, • Profit sharing Position Summary Binyod LLC is building a Managed Services & Cybersecurity practice from the ground up and is seeking a Practice Lead to own that effort. This role combines: • Technical leadership, • Business development, • Early-stage operations management The right candidate will design MSP and cybersecurity offerings, sell them, and ensure they are delivered correctly in the early phase. This is a hands-on builder role, not a mature MSP caretaker position. What You Will Own • Design and launch Binyods MSP & cybersecurity service portfolio, • Act as the primary technical and commercial owner for MSP clients, • Drive early revenue while building repeatable delivery processes, • Serve as the bridge between sales, operations, and executive leadership Core Responsibilities I. MSP & Cybersecurity Service Development (25%) • Define and package MSP offerings:, • Managed IT (per user / per device models), • Backup & disaster recovery, • Endpoint security (EDR/MDR), • Identity & access management (MFA, SSO), • Security awareness & phishing protection, • Build cybersecurity offerings aligned with:, • NIST / CIS Controls, • Education and SMB compliance needs, • Select and integrate MSP tools:, • RMM, PSA, EDR, backup, SOC partners, • Create SOPs, service definitions, and pricing modelsII. Business Development & Solution Selling (45%), • Identify and pursue MSP and cybersecurity opportunities, • Lead discovery conversations focused on:, • Risk, • Downtime, • Compliance gaps, • Translate client pain points into scoped MSP/security solutions, • Own the sales cycle from first meeting to contract execution, • Build pipeline and recurring revenue (MRR)III. Early-Stage MSP Operations Management (30%), • Oversee onboarding and delivery for initial MSP clients, • Define escalation paths, SLAs, and response workflows, • Ensure services sold are operationally viable and profitable, • Coordinate with internal teams and third-party partners Required Experience • 5+ years in MSP, IT services, or cybersecurity, • Direct experience with:, • MSP operations (RMM, ticketing, monitoring) - ConnectWise is preferred, • Cybersecurity tools and services, • Selling recurring IT/security services, • Experience building or scaling an MSP practice, • Strong understanding of SMB and education IT environmentsTechnical Competencies, • Networking fundamentals (LAN/WAN, firewalls, VPNs), • Endpoint and identity security, • Backup, DR, and business continuity, • Cloud services (Microsoft 365, Azure, Google Workspace), • Familiarity with security frameworks (NIST, CIS, HIPAA preferred)Commercial & Leadership Skills, • Comfortable owning revenue targets and delivery outcomes, • Able to communicate risk and value to non-technical executives, • Strong documentation and process-building mindset, • Capable of wearing multiple hats in an early-stage practiceKPIs for Success, • MSP monthly recurring revenue (MRR), • Client onboarding success and retention, • Profitability of MSP services, • Time-to-resolution and SLA adherence, • Pipeline growth and close rateCompensation & Upside, • Base Salary: Competitive, based on experience, • Commission / Bonus: Tied to:, • MRR growth, • Gross profit, • Client retention, • Long-Term Upside: Opportunity to grow into:, • Head of MSP, • Director of Cybersecurity, • Business Unit LeaderWhy Join Binyod LLC, • Opportunity to build, not inherit, an MSP practice, • Direct influence on service design and go-to-market strategy, • Engineering-backed organization with real delivery capability, • Long-term leadership growth as the practice scales