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Job DescriptionDescription: Position Title: Clinical Supervisor of 988 Crisis Services Reports to: Director of 988 Crisis Services Type: Full-Time, Non-Exempt Wage: $91,000-98,000 annually depending on shift and experience Location: Fully Remote, candidates must be located in WA state, Arizona, Ohio or Texas to be considered. Schedule: Tuesday-Saturday, 12:00 am-8:00 am PST PROGRAM SUMMARY: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support. POSITION SUMMARY: The Clinical Supervisor of 988 Crisis Services is responsible for oversight of the daily operations of the 988 Suicide and Crisis Lifeline phone, or chat and text teams. Working under the supervision of the Clinical Director of 988 Crisis Services, this position plays a key role in supporting the ongoing growth and development of our clinical contact center team. The Clinical Supervisor will lead hiring and onboarding efforts, support ongoing clinical training and development of staff, and assist in the implementation and process improvement of new technologies to enhance service delivery. This role provides direct supervision of a multi-disciplinary team working across a 24/7 shift schedule, in close collaboration with other members of the Clinical Leadership Team. The ideal candidate brings strong clinical expertise in crisis intervention, de-escalation, mental health assessment, and clinical supervision. Key responsibilities include hiring, training, and supervising staff; overseeing high-quality service delivery across phone, chat, and text platforms; and ensuring that all individuals who contact the 988 Suicide and Crisis Lifeline receive appropriate safety assessments, emotional support, safety planning and referral to the correct level of care, including mobile crisis teams, designated crisis responders, and other community mental health resources. JOB DUTIES SUPERVISOR RESPONSIBILITIES • Ensures contract compliance including providing consistent quality assurance, monitoring contact center operations, and ensuring timely, appropriate call and chat/text response., • Maintains in-depth knowledge of staff functions to be able to fulfill those responsibilities in case of absence/vacancy., • Supervises the staff of the assigned shift, to include MA level, BA level, and Certified Peer Specialist staff. Ensure staff receive supervision and contact monitoring to adhere to the 988 Suicide and Crisis Lifeline operational best practices, guidelines, and operational requirements., • Participates in interviewing and screening candidates for these positions., • Provide quality assurance oversight to the 988 Suicide and Crisis Lifeline, which will include close monitoring and coaching of all staff on shift., • Works as a member of the Crisis Connections leadership team to ensure efficient and effective integration with other Crisis Connections department programs., • Maintain an accurate and up to date list of current employees, their FTE status, and schedule to ensure coverage needs are met., • Conduct formal evaluations of all assigned staff., • Ensures that all policies and procedures are followed by 988 staff., • Responsible for oversight and handling of 988 Suicide and Crisis Lifeline contacts, assessing for risk of harm, addictions, mental illness and ensuring that best clinical intervention practices are implemented., • Ensure there are appropriate state-wide referrals and dispatches across WA State., • Ensure there are appropriate phone, online chat, and/or SMS text crisis interventions to clients using 988. Meets Call standards: • Call Abandonment rate 5% or less., • Call Answer Rate within 20 seconds 95% or higher., • Staffing vacancy rate less than 5% for the 988 team., • All Chat/Text metrics as assigned., • Effectively evaluates team and individual performance through review of metrics and data to interpret both past, present, and future performance to ensure contractual requirements are met., • Supports Clinical Director of 988 Crisis Services in onboarding and supervision staff that incorporates contractual requirement, clinical best practices, and recommendations from the 988 Suicide and Crisis Lifeline., • Maintains required credentials and/or licensure and keeps updated on current professional literature and trends in the mental health and chemical dependency field., • Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed., • Participates in pager duty shifts as assigned by the Clinical Director of 988 Crisis Services., • Follows personnel policies and procedures., • Written and verbal communication is clear, concise, accurate and thorough., • Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback. Shows respect to co-workers, volunteers, and customers/clients., • Makes appropriate use of Supervisor., • Promotes a healthy work environment by demonstrating collaborative decision-making and team-building behaviors; provides peer support, and motivates staff and volunteers to outstanding performance., • Suggests solutions to identified problems., • Attends all internal staff meetings as assigned. · Master’s degree in psychology/counseling or social work or related field required. · Mental Health Professional (MHP) status as defined by Washington Administrative Code (WAC 246-341-0515) and Revised Code of Washington (RCW 71.05 and 71.34). · Independent or associate licensure in counseling, or social work preferred. · Individuals must hold one of the following active credentials or licenses in the State of Washington: · Licensed Mental Health Counselor (LMHC) or Associate (LMHCA) · Licensed Independent Clinical Social Worker (LICSW) or Associate (LSWAIC) · Licensed Marriage and Family Therapist (LMFT) or Associate (LMFTA) · Certified or Licensed Agency Affiliated Counselor (per RCW 18.19.210) • Two years’ experience working with individuals in crisis preferred., • One year leadership experience preferred., • Telephone assessment or help line experience preferred., • Excellent verbal, written, and typing skills., • Ability to learn and use multiple software platforms, and technology systems., • Experience providing training both in person and virtual preferred. Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates. • High speed internet (wired ethernet connection preferred). No Cellular or Hotspots. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities. • Excellent medical, dental, and vision coverage, • Annual wage increases, • Generous Paid Time Off & 12 Paid Holidays, • Discount on ORCA transit pass, • Free Parking & Flexible Schedules, • Growth opportunities, • Short-term and long-term disability, • Flexible Spending Accounts (FSA) DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics. EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law. In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Job DescriptionWorking with Meru Health as a Remote Therapist fully licensed in the USA, you will be part of a mission to make mental health care more holistic, effective, accessible and outcome-driven. Watch this brief animation to learn more. We are currently adding providers to our Standby Network, with a goal to onboard into our network as demand increases.A few reasons WHY therapists are joining our company: • Opportunity to reach new client's using innovated technology, • To be part of a great community of like-minded therapists who take a holistic approach to treating the whole person, • The opportunity to join a growing company that is innovative and tech-based and offers people another option for therapy when talk therapy might not be the right fit., • They want to be part of something greater that is not only challenging our current system but also creating a whole new, non-traditional, and highly effective, research-backed solutionYour responsibilities will include:, • 70% of the role consists of facilitating 30-40 minute intake calls via Zoom video and brief 30 min in program calls, • 30% of the role consists of connecting with your participants through our online dashboard via clinical chat throughout the duration of the 12 week program, • Track participant progress in our care program by reaching out to them M-F via our chat dashboard, spending no more than 10-15 minutes total per participant per week, • Work collaboratively with our care team, other therapists, founders, and health care professionals to foster effectiveness, high levels of engagement, growth, and global change, • Keep appropriate records as dictated by ethical and legal standards, • Provide feedback to the product team to improve our solution. Working with an app product team developing and improving our treatment modality., • Doctoral or Master's Degree in Psychology, Counseling, Marriage and Family Therapy, Social Work or another relevant field, • Fully licensed (Licensed Psychologist, LCSW, LMFT, LPC) in any USA state, • 3+ years of independently licensed clinical experience working directly with the adult population inclusive of diagnosing and helping them navigate moderate to severe depression, anxiety, burnout and stress, • A computer that meets the system requirements to run Venn, • Mindfulness & CBT training, • 10h/week minimum time commitment to start with the desire to grow, • Cultural competence when it comes to diversity and inclusion, • Clinical Competence in actively practicing evidence-based care, • Compassion and an approach rooted in mindfulness, • A desire to use the power of latest technologies to improve your care, • Tech-savviness: familiarity with latest remote working tools and a 'can-do' attitude when it comes to learning new technologies, • Adaptability, flexibility, solutions-oriented and resourcefulness when it comes to navigating change and/or uncertainty Other Perks:, • Flexible working schedule: work anywhere and whenever you have pockets of time, • Ability to expand your reach as a therapist and be part of the foundation building of our Therapist team, • An opportunity to learn and grow extremely fast with a world-class team & partners, • A multi-cultural, inclusive, and passionate team, • Access to a community of brilliant, kind, compassionate, driven, and humble clinicians, • Monthly free continuing education live webinars As one of our Remote Therapists, you will be empowering people with a scalable and effective treatment solution. Our solution is a comprehensive tool for participants (the name we use for patients) to manage their symptoms of burnout, depression, and anxiety. Our 12-week mobile treatment program includes mindfulness and CBT practices, Biofeedback, sleep medicine, nutritional psychiatry, and daily remote therapist support on weekdays. We've proven the efficacy of our approach in 4 peer-reviewed studies and we have two additional papers in peer-review. From an organizational perspective, Meru Health is a flat and non-hierarchical company with Scandinavian/Nordic roots and with a high degree of independence and trust. This means that we look for people to join the company who are highly self-driven and act like entrepreneurs. This also means we expect a lot and also give a lot of freedom and room for creativity. At Meru Health, we don't just accept differences — we celebrate, support, and thrive on them as a source of human creativity and richness of life, for the benefit of our employees, our customers, and our community. Meru Health is proud to be an equal opportunity workplace and an affirmative action employer.

Engaging with customers via chat and encouraging them to place an order. You can close the sale directly on the chat and by sending an invoice using the company's system. This position is fully remote, and all you need is a strong internet connection and a phone or a laptop to be able to chat with c

Engaging with customers via chat and encouraging them to place an order. You can close the sale directly on the chat and by sending an invoice using the company's system. This position is fully remote, and all you need is a strong internet connection and a phone or a laptop to be able to chat with c