Technical Support Specialist
1 day ago
Phoenix
Job Description ABOUT US At POWERX, we take pride in being the premier provider of comprehensive power services, ensuring that power systems operate efficiently and reliably. Our commitment to quality and excellence is evident in our field services, engineering and consulting expertise, and adherence to certifications and regulations. Safety and performance are at the forefront of our integrated approach. We are a people-first company, valuing integrity, respect, and teamwork. Our mission is to empower businesses by optimizing system performance, ensuring safety and compliance, and driving operational excellence with innovative solutions. At POWERX, we offer a dynamic environment where both experienced professionals and newcomers can grow, make an impact, and build a legacy. Our vision is to lead the future of power systems with cutting-edge technology, sustainable practices, and a relentless focus on customer success. We are dedicated to expanding our expertise, locations, and services while maintaining our people-first philosophy. Partnering with POWERX means gaining a trusted team of passionate experts committed to delivering value and fostering lasting relationships. Join us in making power work for our clients and the communities we serve! OUR POWERX PERKS • Competitive Pay, • Incentives for Certifications, • Referral Bonus Program, • Tuition Reimbursement, • Medical, dental, vision, LTD, STD, Basic Life/AD&D, and other ancillary products, • 401k program with a company match, • Performance Program, • Paid Parental Leave, • PTO including Wellness Days and Paid Holidays, • Serve as a technical point of contact for field personnel, providing guidance on equipment testing, protection and control (P&C), and related technical matters., • Provide hands-on technical support at job sites, including short-term field assignments to address execution challenges, staffing gaps, or urgent operational needs., • Perform technical reviews of project documentation, including test plans, procedures, reports, and other technical deliverables., • Develop and deliver technical training through classroom instruction, internal webinars, and on-the-job training (OJT) as required., • Mentor technicians and junior engineers to strengthen technical capability, confidence, and execution consistency., • Identify, document, and communicate technical skill gaps and training needs observed across field teams., • Support the development, revision, and implementation of technical standards, standard operating procedures (SOPs), and work instructions., • Reinforce organizational human performance tools and safety expectations through field engagement, training, and coaching. Workforce Development Support, • Participate in employee qualification and competency vetting in accordance with the POWERX Employee Qualification Program., • Verify personnel meet defined technical skill and qualification requirements prior to performing assigned work., • Support continuous improvement by providing structured feedback from field execution and project reviews to Workforce Development, Operations, and leadership., • Must have a satisfactory background check., • Knowledge of electrical systems, acceptance testing, commissioning, start-up, equipment maintenance, and troubleshooting., • Excellent project management skills with the ability to oversee multiple initiatives simultaneously., • Ability to assess training needs and develop targeted learning programs., • Strong communication, interpersonal, and presentation skills, with the ability to engage and motivate a diverse workforce; strong leadership and mentoring skills., • Proficient with Learning Management Systems (LMS), training software, and other tools for tracking and evaluating employee progress., • Ability to foster a collaborative, supportive, and customer-oriented work environment., • Detail-oriented with a commitment to safety and quality., • Problem-solving skills, with the ability to adapt training methods to meet diverse employee needs., • Client-focused mindset with the ability to understand and respond to the unique needs of our customers., • Results-driven with a focus on achieving both employee development and organizational goals.Experience and Education:, • Bachelor’s degree or equivalent professional experience in Instructional Design, Educational Technology, or a related field., • Minimum 8 years of experience in electrical testing, commissioning, relay testing, or protection & control., • Experience with technical training standards and certifications in electrical commissioning or similar industries., • Professional certifications in workforce development, training, or electrical services (e.g., NETA, NICET, or other related certifications) are highly desirable., • Expertise in training requirements for support services, encompassing industry standards, equipment handling protocols, and certification processes., • Strong working knowledge of apparatus testing, protection & control systems, relay testing, and utility or industrial power systems., • Demonstrated ability to teach, mentor, and communicate effectively with field personnel.Physical Requirements:, • Ability to safely lift, carry, and maneuver tools, test equipment, and materials commonly used in electrical testing and commissioning (up to approximately 50 lbs)., • Ability to climb ladders, stairs, scaffolding, and access elevated work areas in substations, industrial facilities, and construction environments., • Ability to stand, walk, bend, kneel, and work in varied physical positions for extended periods during job-site activities., • Ability to work in indoor and outdoor environments, including exposure to varying weather conditions, noise, dust, and temperature extremes., • Ability to wear required personal protective equipment (PPE), including arc-rated clothing, hard hats, safety glasses, gloves, and fall protection, as required., • Visual and auditory ability sufficient to perform technical inspections, read instruments and documentation, and communicate effectively in active work environments., • This position may require early start times, extended work hours, or overtime based on project schedules, operational needs, and site requirements.