Customer care manager jobs in Albuquerque, New Mexico - Page 2Create job alerts

Job Description Reports to: Brand Manager Location: Store Location Does a dynamic, exciting and results driven fast-paced environment catch your attention? Are you ready to join a company with tremendous growth opportunities? At Stanton Optical our Sales Consultants create an easy and memorable experience for all of our patients and customers when assisting them throughout our unique sales process to fulfill their eyewear needs. We are looking to match self motivated individuals with a role where they are ultimately in charge of their earning and career potential. About us: Stanton Optical is among the nation’s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation's most desirable optical brands Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include: Vision: Modernizing the eye care experience for all people Mission: Making eye care easy Values: iCARE * Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments. * Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas. * Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results. * Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy. * Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve. Why join our winning team? • We are the fastest growing, founder-led, and privately owned eye care provider in the United States. We believe quality eye care should be easy, accessible, and affordable for all people. Stanton Optical, consistently rank among the nation’s top optical retailers., • We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business., • Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more., • Paid time off that increases with seniority, • Professional development and promotion opportunities, • Employee recognition programs, • Employee Assistance Program (EAP), • Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products!, • We offer competitive variable compensation opportunities and commission on sales. Greet our patients and customers as they enter the store, identify patients’ needs to ensure an easy and memorable experience while providing promotional products and services available. * Assists patients and customers to choose eyewear that best fit their budget requirements as well as eye care needs. * Troubleshoot and identify problems related to prescription. * Resolve customer complaints, diffuse unsatisfied patients, and provide solutions to remedy situations. * Attain sales goals established while complying with company and local policies and procedures. * Adhering to quality control standards including OSHA and other safety requirements. * Ensure brand standards by performing basic housekeeping duties when necessary. * Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time. * Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc. * Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance. * Other duties as assigned and required. Key Qualifications * You have 1+ year of proven track record of delivering outstanding customer service while exceeding sales goals in a fast paced retail environment * You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment * You have the skills necessary to communicate effectively with a diverse group of people Are you the perfect fit? * Do you share our vision of modernizing eye care for all people and making eye care easy? * Do you have a high school diploma or equivalent required? * Are you passionate about outstanding customer/patient care and eager to share that passion with others? * Do you have schedule flexibility? Work hours will be determined based on business needs. * Optical experience is a plus Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Job DescriptionJob Description: Location: Power Ford – 1101 Montaño Rd NE, Albuquerque, NM 87107 Department: Sales Employment Type: Full-Time Join the Esteemed Team at Power Ford – Automotive Sales Consultant Opportunity! Position Summary: Join one of the most respected and consistently top-performing automotive dealerships in the nation. Power Ford has been repeatedly recognized as New Mexico’s premier dealership, earning multiple Cars.com Ford Dealer of the Year awards, being named a Top Workplace by the Albuquerque Journal year after year, and receiving Best of the City honors from Albuquerque The Magazine on numerous occasions. Nationally, Power Ford stands among Ford’s top dealerships for sales performance, customer satisfaction, and team culture. We’re seeking an enthusiastic and customer-driven Automotive Sales Consultant to join our award-winning Sales Department. In this role, you’ll help guests find the right vehicle for their lifestyle while delivering a transparent, friendly, and pressure-free buying experience. The ideal candidate is motivated, confident, and thrives in an environment that rewards integrity, effort, and exceptional service. Key Responsibilities: Greet customers in a professional and welcoming manner, establishing trust and rapport. Listen carefully to customer needs to identify and recommend suitable vehicles and options. Provide in-depth product knowledge on Ford vehicles, features, and financing options. Conduct test drives and explain vehicle performance, features, and safety technologies. Follow up with potential customers through phone, email, and text to build lasting relationships. Collaborate with the Sales Manager and Finance team to ensure a smooth, efficient purchase process. Achieve and exceed sales and customer satisfaction goals. Maintain an organized, clean, and professional appearance of the showroom and lot. Stay current on product updates, manufacturer programs, and market trends. Uphold Power Ford’s values of integrity, transparency, and exceptional guest care. Job Requirement:Job Requirements: High school diploma or equivalent required; college coursework in business or marketing preferred. Previous experience in automotive sales or customer service strongly preferred. Excellent communication, interpersonal, and negotiation skills. Professional appearance and positive attitude. Self-motivated, goal-oriented, and capable of working in a performance-based environment. Strong computer and CRM software skills. Must possess a valid driver’s license with a clean driving record. Working Conditions: Fast-paced showroom and outdoor environment. Frequent standing, walking, and vehicle demonstration activities. Flexible schedule including evenings, weekends, and holidays as required What We Offer: Competitive pay structure (base salary plus commission and bonuses) Health, dental, and vision insurance 401(k) plan with company match Paid time off and holidays Employee discounts Ongoing training and career advancement opportunities Advance Your Career at Power Ford! If you’re passionate about helping customers, enjoy working with a high-energy team, and want to grow your career with one of the best dealerships in the region, apply today to join Power Ford as an Automotive Sales Consultant.

Job DescriptionJob Description: Service Concierge We are currently seeking an experienced, motivated, and energetic professional to manage initiatives in our Customer Service Department. The Service Concierge’s primary goal is to be the Chief Customer Care Advocate; experience and interpret each customer touchpoint through the eyes of the customer to promote customer loyalty and grow business. The Service Concierge ensures that no stone is left unturned as we seek to provide the top level of care for our customers both before, during and after visiting our stores. He or she will be the direct link from the customer to the correct manager or department lead in ensuring that the customer receives the highest level of care if an issue arises. He or she will schedule follow-up calls with new and used vehicle purchasers and service customers. The Service Concierge will have the ability to adjust transactions and give reimbursements to increase customer retention and eliminate problems that may arise from customer interactions and experiences that fall below Victory's high standards. The ideal candidate has experience in a large-volume dealership, and some supervisory or management experience. He or she must have a strong sales aptitude, excellent communication, and interpersonal skills. This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position. Responsibilities Manages customer experience and makes the proper adjustments to facilitate the highest level of customer satisfaction. Maintains strong communication with customers to eliminate problems before, during and after a sale or service visit. Maintains a solid customer follow-up system to encourage repeat and referral business. Develops action plans to rectify problems and acts as the bridge between the customer and the applicable department. Attend department meetings and share feedback as it pertains to customer experience. Take the initiative to be back up support as needed to ensure customer experience is seamless and not compromised. Performs other duties as assigned. Job Requirement: High school diploma or GED Always promote and embody company vision to exceed the expectations of our customer every day. Proven interpersonal skills demonstrating a commitment to strengthen the dealership brand through building and maintaining a loyal long-term customer base. Excellent written and verbal communication skills. Proven ability to think strategically and evaluate performance metrics to identify trends. Outgoing and upbeat personality that exhibits the highest level of professionalism, work ethic and dependability. Ability to effectively communicate with dealership management and coworkers. Working knowledge of the automotive industry a plus Must be technologically adept to help communicate in a clear and efficient manner using customers' preferred method of communication. Strong computer and internet skills, including Microsoft Office suite. Basic knowledge using elead CRM system and Reynolds & Reynolds a plus. Keen eye for attention for detail. Professional appearance Strong organizational and time management skills Ability to multi-task and be flexible in an ever-changing environment. Compensation Competitive Pay Based on Experience Medical Benefits Paid Vacation Holidays Professional Workplace Non-Smoking Workplace Drug Free Workplace Opportunity for Advancement Direct Deposit 401(k) with Company Match The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. It’s time to make the most important move of your career! Apply Now!

Job Description Status: Non-Exempt Position Location: Great Livin' II LLC Facility / Homes and Community Reports to: Great Livin' Nursing(s), Program Director/Administrator Supervises: N/A Position status: Full time or Part time Transportation: Required Job Requirements Summary: The Certified Medication Aide roles is to assist the licensed nurse in providing safe and ethical care for clients-that is, administering prescribed drugs and completing other delegated nursing tasks allowed by New Mexico Nurse Practice Act. Essential Functions • Administer oral, inhalation and topical medications to patients under direct supervision of a licensed nurse unless otherwise allowed by state law., • Observe patients for drug reactions and report any problems to the, • Performing tasks associated with medication administration, including patient vital signs, calculate medication dosages and stock the medication cart., • Recording medication administration according to agency procedure, • Assists the nurse in providing care to clients, which includes observation and reporting of client needs, • Recognizes and performs tasks according to level of education and training, • Accepts responsibility and accountability for own performance according to state laws and, • Performs tasks in an ethical, legal and caring manner, • Performs tasks safely and effectively to assure client comfort and welfare, • Respects client rights, • Protects confidential client information unless otherwise required to promote client safety and welfare, • Follows federal, state, regulations, and agency policies and procedures., • Seeks guidance from the nurse as needed to perform tasks safely and efficiently, • Support and assist the Individual with ISP Outcomes and Action Steps, • Utilize Teaching and Support Strategies as outlined in the Individuals ISP, • Provide the opportunities and support to the Individuals to engage in completing their identified ISP Outcomes, • Participate with the Individual in the planning and implementation of the ISP, • Assess the appropriateness and usefulness of the Individuals treatment plans and Outcomes and notify the Residential Manager of successes and/or concerns, • Support and assist the Individuals with ensuring their health and safety needs through, • Implementing the applicable plans including, but not limited to: Health Care Plans; Comprehensive Aspiration Risk Management plans; Meal Time Plans, • Ensure completion of the Individuals Therap Consultation Form for all appointments Complete Required Documentation • Ensure that all required, applicable documentation has been completed before leaving your shift, including, but not limited to: T-Logs; ISP Plan form; GERs; MARs; Therap Consultation Forms; Vehicle Checklist, facility checklist, etc. Complete Required Administrative Responsibilities • Ensure that you have clocked in/out properly using the Electronic Time System and/or Alternative Documentation of Hours Worked forms as applicable, • Attend all mandatory meetings, agency and required trainings, • Maintain confidential information Competencies Customer/Client Focus; Ethical Conduct; Flexibility; Initiative; Personal Effectiveness/Credibility; Stress Management/Composure; Teamwork Orientation; Technical Capacity; Multi-tasking; Medical Teamwork; Bedside Manner & Compassion; Infection Control; Health Promotion and Maintenance; Creating a Safe, Effective Environment; Informing Others; Judgment; Pain Management. Knowledge and skills: • Must be able to speak, read and write in English, • Proficient in use of a personal computer and various software packages, • Must have working knowledge of Therap, Time IPS and other agency systems as applicable, • Knowledge of agency positions and responsibilities, and who to go to with specific questions and/or concerns, • Must be of good integrity and possess adequate physical, mental and emotional stability so as to meet job duties in a safe and responsible manner, • Must have good organizational and time management skills, • A general understanding of the DD and Mi Via Waivers, and a working knowledge of Standards for which you are directly responsible (e.g., Supported Living, Customized Community Supports), • Able to communicate in a professional, knowledgeable and well-organized manner with co-workers, Individuals and Team members (e.g., Case Manager, Guardian, Family Member, BSC, SLP), • Able to establish priorities, work independently, and proceed with objectives without hands-on supervision, • Able to handle and resolve recurring problems Work Environment While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and some mechanical equipment. The employee is occasionally exposed to a variety of patient conditions and elements. The noise level is moderate to quiet. Physical Demands • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this While performing the duties of this job, the employee is regularly required to talk and hear., • This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift or move objects and patients weighing over 50 pounds., • Certified Medication Aid as required by New Mexico Board of Nursing, • High school diploma or GED, • Must be 18 years old, • At least one of health care industry experience, • CPR, • Agreeable to additional job-related training and keep CMA in good standingAdditional Eligibility Qualifications, • Pass required background checks, • TB Test, • Job Related Certification(s)/Trainings, as and when deemed necessary by Great Livin'II LLC and / or the state of New Mexico. (Current), • Demonstrated experience with production of specialized materials and, • Proofreading and editing, • Ability to use the Company's software (i.e., Therap, MS Word, excel), • Valid New Mexico Driver's Licenses, • Valid Auto Liability Insurance

Job DescriptionCOMPENSATION Starting at $18.00 - Depends on Location WHO WE ARE Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 12 states, and we have over 1,600 team members. • Bruckner’s is more than just a place selling parts and working on trucks, • We are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it, • We contribute to our local communities, • We care about our people OUR CORE VALUES, • We act with Honesty and Integrity., • We value our people and communities., • We are customer focused., • We do what it takes. WHAT WE OFFER, • Competitive Compensation, • Holidays, • Family and Team Oriented Environment, • Engaging and Challenging Assignments JOB SUMMARY Under the direction of the General Manager, the Summer Intern will complete a 9 week rotational program to gain exposure and an understanding of basic dealership management principles. This role will work closely with the Parts, Service and Sales teams to assist with daily operational tasks, provide customer support, and to plan and execute one or more department specific projects. This position performs a variety of routine duties within established policies and procedures and receives detailed instructions on new projects and assignments. ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIESPlanning Plan and execute one or more department projects and/or customer events. Operations • Gain exposure and understanding of basic dealership management principles., • Become involved and participate in daily operation tasks including but not limited to:, • Parts & Service Sales, • Customer Interactions, • Inventory Management & Control, • Logistics, • Truck and Equipment Sales, • Vehicle Financing, • Business Office Operations, • Plan, execute and report on one or more department projects and/or customer events. POSITION REQUIREMENTSEducation & Experience • Currently enrolled in a four-year undergraduate program at an accredited college., • Junior or Senior level preferred., • Must be able to work 40 hours a week in a 8-week internship program.Competencies, • Strong organizational skills and the ability to multitask., • Strong team worker cable of effective interactions with clients, peers and dealer management., • Customer-focused mindset., • Strong verbal and written communication skills, • Track record of delivering academic team projects successfully and on time Want to know more about our family-owned company,proud that our 1500+ employees view us as the employer of choice! YouTube - Come Join The Family -Video YouTube - Since 1932 -Video Do not forget to Like and Subscribe!

Job Description Three Sisters Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. Three Sisters Federal is seeking a Contact Center Lead. The Contact Center Lead manages operations for the IHS Digital Contact Center, overseeing staff, workload distribution, and performance metrics to ensure timely, high-quality customer support. The position is responsible for quality assurance, process improvement, and the integration of new technologies that enhance customer experience and service availability. Location: Remote with occasional travel to Albuquerque, NM Key Responsibilities · Supervise contact center representatives and daily queue management. · Track KPIs, response times, and customer satisfaction metrics. · Develop and update training materials, scripts, and SOPs. · Implement AI-based routing and reporting tools for efficiency. · Coordinate escalations and cross-functional communication. · Monitor service and policy changes that may impact customer interactions and proactively communicate with leadership. Basic Qualifications: • Associate's or Bachelor's degree in Communications, Business, or IT., • Minimum 5 years of experience managing contact center operations., • HDI Support Center Manager certification preferred., • Knowledge of CRM and omni-channel platforms. Desired Skills: • CRM Systems, • Workforce Management, • Omni-Channel Routing, • Customer Experience (CX), • AI Chat Tools, • Performance Analytics, • Quality Monitoring, • Microsoft Power BI. Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

Job Description Clinical Services Manager Reports to: Brand Manager Location: On-site store location Do you have a passion to train and coach team members to deliver a remarkable patient experience? Are you a role model and leader that advocates for your sales team? You will ensure that patients receive quality care by ensuring the store team that provides clinical services follow operational processes and meets their goals daily. About us: Stanton Optical is among the nation’s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients. As a leading optical retailer, we offer some of the nation's most desirable optical brands. Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include: Vision: Modernizing the eye care experience for all people Mission: Making eye care easy Values: iCARE • Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments., • Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas., • Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results., • Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy. Goals include: • Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information on products and services available, • Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience., • Resolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team on troubleshooting techniques., • Provide supervision, direction and guidance to the Doctor’s Technicians regarding but not limited to Diagnostic Pre-Testing, Local Mode and Digital Refraction, Contact Lens care and executing all PEG clinical standards., • The role is responsible for ensuring all training guidelines, procedures, protocols, and certification requirements, and clinical standards developed by the Physicians Eyecare Group are being executed at the highest level., • Maintain accurate, detailed patient records while ensuring confidentiality and compliance with HIPAA standards., • Ensure store brand standards by performing basic housekeeping duties when necessary., • Coach and train Doctor Technicians and their cross-trained counterparts on the proper insertion and removal of contact lenses for new and existing contact lens wearers., • At least 1 year of retail management experience or experience in a clinical leadership role., • High school diploma or equivalent., • Strong communication skills and ability to work in a fast-paced, team environment., • Passion for exceptional customer/patient care and a willingness to mentor and train others., • Flexibility to adapt to changing business and schedule requirements., • Knowledge of MS Word, Google Docs, and other basic office tools. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.