Customer service associate jobs in Baltimore, MD - Page 4Create job alerts

Walmart - 7081 Arundel Mills Cir - [Customer Service / Retail Associate / Team Member / from $14 to $26-hr] - As a Vision Associate at Walmart, you'll: Provide great customer service; help customers see better by helping them choose the perfect set of glasses; Answer customer questions; Assist custo

Family Dollar - 2238 E Monument Street [Retail Associate / Team Member] As a Customer Service Representative at Family Dollar, you'll: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and

Sherwin Williams - 2536374 [Retail Associate / Team Member] As a Customer Service Specialist at Sherwin Williams, you'll: Assist customers in person and over the phone; Determine needs and present appropriate products and services; Ensure that sales transactions are completed accurately; Maintain ac

Advance Auto Parts - 895 E Fort Ave [Sales Associate / Team Member] As a Commercial Parts Pro at Advance Auto Parts, you'll: Create, build and maintain professional customer relationships; Achieve profitable sales and margins; Achieve personal and store sales goals and service objectives; Dispatch d

Lowe's - 8281 Gateway Overlook Drive [Sales Associate / Team Member] As a Sales Associate at Lowe's, you'll: Deliver excellent customer service by listening to customers and loading merchandise for customers; Ensure merchandise is accurately accounted for, handled, and ready for customer pick-up; En

Accurately present and demonstrate features and benefits of dealership vehicles - Develop and maintain strong relationships with clients via email, phone, internet requests, and other lead sources - Present pricing options and negotiate pricing - Provide a high level of customer service before and a

A Part-Time Sales Associate is expected to drive the selling efforts and customer relationships by excelling in customer service and selling techniques. Sales Associate (Part-Time) pay range: $16. We are looking for dedicated employees to join our team to help our customers have the best experience

Advance Auto Parts - 1066 Maiden Choice Lane [Sales Associate / Team Member] As a Commercial Parts Pro at Advance Auto Parts, you'll: Create, build and maintain professional customer relationships; Achieve profitable sales and margins; Achieve personal and store sales goals and service objectives; D

Finish Line - Security Square Mall [Retail Sales / Team Member] As a Store Associate at Finish Line, you'll: Perform sales and customer service responsibilities; Perform cashiering, stockroom upkeep and store upkeep as needed; Maintain company standards regarding personal sales metrics.

GapGap - JobID: 325094 [Sales Associate / Team Member] As a Sales Associate at Gap, you'll: Handle customer interactions and potential issues courteously and professionally; Seek out and engage with customers to drive sales and service using suggestive selling; Support sales floor, fitting room, cas

Family Dollar - 4301 Annapolis Road [Retail Associate / Team Member] As a Customer Service Associate at Family Dollar, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Ke

Advance Auto Parts - 3925 Erdman Ave [Sales Associate / Team Member] As a Commercial Parts Pro at Advance Auto Parts, you'll: Create, build and maintain professional customer relationships; Achieve profitable sales and margins; Achieve personal and store sales goals and service objectives; Dispatch

Aramark - JobID: 553663 [Sales Associate / Team Member] As a Retail Sales Worker at Aramark, you'll: Be responsible for stocking and inventorying products and maintaining the appearance and cleanliness of the retail location; Provide general customer service and assistance to guests, and process sal

ALDI - 6503A Baltimore National Pike [Store Service / Retail Associate / Checker] As a Cashier with ALDI, you will: Process customer purchases; Adhere to cash policies and procedures to minimize losses; Assist customers with sales, problems or concerns; Perform general cleaning duties; Stock shelves

Sam's Club - JobID: WD129607 [Retail Associate / Team Member] As a Frontline Member Service Rep at Sam's Club, you'll: Provide customer service by assisting members with purchasing decisions; Locate merchandise; Resolve member issues; Promote Sam's products and services; Assist members with transact

Dave & Busters - JobID: R-1005528 [Retail Associate / Team Member] As a Customer Service Team Member at Dave & Busters, you'll: Provide timely and accurate service while managing wait times; Assist the Guest with all requests and answer questions; Provide game assistance; Be responsible for stocking

JobID: REQ_617788 [Sales Associate / Team Member] As a Fragrances Sales Associate at Macy's, you'll: Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area; Sell brand fragrances and related merchandise according to customer service techniques and profe

The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associa

The Full-Time Associate is responsible for assisting the store management team with daily store operational functions which include providing excellent customer service, driving sales, merchandising, and handling other responsibilities as assigned by management. Sales Associate (Full-Time) pay range

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Baltimore, MD and help customers with their insurance and financial services needs, including: • Auto insurance, • Home insurance, • Life insurance, • Retirement planning ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Michael Doyle - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Manage client accounts and update information in the database., • Assist clients with policy changes and inquiries., • Process insurance claims and follow up with clients on claim status., • Coordinate with underwriters to ensure timely policy issuance.QUALIFICATIONS:, • Strong organizational skills and attention to detail., • Excellent customer service and communication skills., • Previous experience in insurance or a related field preferred.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Opportunity for advancement, • Paid time off If you are a professional interested in helping our business grow through value-based conversations and remarkable customer experience and a self-starter, then this is your opportunity for excellent income and growth potential. This position is with Eve Hamper Agency an independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs and pass a background check. We look forward to incorporating your energy and marketing perspective into our team as we build success together. Requirements: Have your MD Property/Casualty License and your own transportation Sales Prior State Farm sales and service experience preferred Servicing customers needs Excellent communication skills - written, verbal and listening Organizational skills Dedicated to customer service Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task and effectively relate to a customer Life and Health license (must be able to obtain) Responsibilities: Schedule appointments, identify customer needs, take payments. Maintain a strong work ethic with a total commitment to success each and every day. Set sales goals in line with the team to achieve monthly benchmarks. As an Agent Team Member, you will receive... 35,000 - $50,000 with eligible bonus Paid time off (vacation/personal/sick days) full time only Free parking Valuable experience Growth potential/Opportunity for advancement within my agency BENEFITS: • Salary plus bonus paid on performance, • Paid time off (vacation and personal/sick days), • Health Allowance, • Growth potential opportunity

Job DescriptionSalary: PHP 283.63 per hour ABOUT ENTERPRISE MANAGEMENT: Enterprise Management is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service. Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: (667) 309-5345 HUMAN RESOURCES PHONE NUMBER: (667) 309-5345 ext 10 POSITION TITLE: Security Camera Monitor ALTERNATE TITLE(S):Workforce Management Associate, Resource Allocation Coordinator, Surveillance Monitor, Loss Prevention Surveillance Agent COMPANY:Enterprise Management Solutions, Inc. (in support of all customer companies under contract) DIVISION:Human Resources DEPARTMENT:Surveillance Monitoring UNIT:n/a BENEFITS PACKAGE:Ineligible. WORK SCHEDULE:As scheduled up to 40 hours per week. ACCOUNTABLE TO: Surveillance Monitoring Department Manager (Human Resources Division Manager in the absence of the Surveillance Monitoring Department Manager) ACCOUNTABLE FOR: Live monitoring and real-time operational enforcement for all monitored sites CLASSIFICATION: W8BEN; contractual 40 hours per week paid hourly COMPENSATION RANGE: PHP 283.63 per hour, commensurate with experience and qualifications ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The Security Camera Monitor is responsible for overseeing live surveillance of all sites monitored by Enterprise Management Solutions. This role plays a critical part in reducing fraud, ensuring safety, and maintaining policy compliance across monitored properties. This position includes proactive review of staff activity, clocking out employees who leave the facility during their scheduled shifts, identifying violations of law or company policy, and ensuring proper staffing coverage by initiating calls for replacement staff when absences occur. The monitor also ensures physical security by controlling door access at high-security facilities. SCHEDULED DUTIES AND RESPONSIBILITIES: • Monitor live security camera feeds across multiple facilities, • Issue disciplinary action as needed with the approval of the CHRO, • Identify and document unauthorized staff departures and clock out employees who leave while still punched in, • Monitor entrances/exits and provide door access for staff and approved visitors at high-security locations, • Observe for theft, physical altercations, medical emergencies, or behavioral incidents and escalate appropriately, • Watch designated areas including:, • Medication carts, • Cash drawers, • Food supply rooms, • Track scheduled shifts and initiate calls for replacement staff when on-duty personnel are absent or do not show up, • Record all incidents, observations, and enforcement actions in a daily security log, • Notify supervisors and administrators immediately of any suspected abuse, neglect, theft, or policy violation, • Review and store footage needed for internal investigations or external reporting UNSCHEDULED DUTIES AND RESPONSIBILITIES: • Assist your supervisor with any work-related tasks as requested, taking initiative where possible, • Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures, • Support the maintenance of a safe work environment by participating in drills and safety trainings as requested, • Maintain confidentiality of all records, especially those relating to client treatment or financial information, • Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor, • Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance, • Respond to after-hours alerts or calls to verify and investigate security-related issues, • Assist with onboarding new monitoring tools or upgrades to surveillance systems, • Participate in periodic drills or simulations of emergency response procedures, • Test access control systems, cameras, and communication lines to ensure reliability PHYSICAL DEMANDS: • Prolonged periods sitting at a desk and working on a computer, • Remote, • Fast-paced, deadline-driven environment with collaborative teams COMPETENCIES AND SKILLS: • Strong attention to detail and excellent situational awareness, • Ability to remain calm under pressure and make quick decisions, • Familiarity with surveillance software and access control systems, • Professional communication and strong documentation habits, • High ethical standards and commitment to confidentiality LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS: • 13 AIHR certifications, • SHRM certification, • High school diploma or GED required, • Prior experience in surveillance, law enforcement, security, or residential care monitoring preferred, • Knowledge of HIPAA, mandated reporting, and basic facility operations is a plus, • Must be able to pass a background check and confidentiality agreement

Job DescriptionBenefits: • Licensing paid by agency, • 401(k), • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Catonsville, MD and help customers with their insurance and financial services needs, including: • Auto insurance, • Home insurance, • Life insurance, • Retirement planning ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Andrew Inglisa - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Manage customer accounts and update information in the database., • Assist customers with policy changes and inquiries., • Process insurance claims and follow up with customers on claim status., • Coordinate with underwriters to ensure timely policy issuance.QUALIFICATIONS:, • Strong organizational skills and attention to detail., • Excellent customer service and communication skills., • Previous experience in insurance or a related field preferred.

Job Description The Opportunity The Baltimore Regional Housing Partnership (BRHP), which operates the Baltimore Housing Mobility Program, is a 501(c)(3) that assists over 4,000 qualified families in moving from areas of concentrated poverty and obtaining quality and affordable housing in communities with strong schools, low crime, and ample job opportunities in high opportunity areas within Baltimore City and Anne Arundel, Baltimore, Carroll, Harford, and Howard Counties. BRHP seeks a Rental Assistance Associate who cares about providing the best service to low-income families and whose duties include determining and documenting applicant or participant eligibility, income, and rent for the BRHP Housing Choice Voucher (HCV) program in accordance with the Program’s administrative policies and procedures. Conducting all job functions according to BRHP’s Administrative Plan, US Housing and Urban Development regulations and other state and local requirements, the position requires full accountability for assigned cases including maintaining accurate and complete files, resolving issues, and responsiveness to all inquiries. Essential Duties and Responsibilities The below statements are intended to describe the general nature and scope of work for the Rental Assistance Associate position. This is not a complete listing of all responsibilities, duties, or skills required. • Manage an assigned caseload of HCV participants through maintaining accurate and complete applicant and participant files, • Process all transactions within a database for re-certifications, rent increases, interim changes, denials and/or terminations within the required time frames, • Conduct participant voucher briefings, • Determine program eligibility, issue vouchers, calculate tenant rent and housing assistance payments, • Process and approve requests for tenancy, • Educate participants on program requirements and family obligations, • Provide excellent customer care and the ability to act as a representative of BRHP to the public, • Meet with clients as walk-in or mediation, • Obtain certification in Housing Choice Voucher Specialist with a score of 85% or higher within 120 days of employment, • Perform other duties as assigned General Requirements • Honesty and integrity, • Professional behavior and respect for colleagues, clients and external partners, • Collaborative, supportive approach to work, open-minded to learning new process with an ability to manage change, • Track record of reliable attendance and punctuality, • Strong work ethic, • Ability to work in a fast-paced, team environment, • Ability to handle and prioritize multiple projects, deadlines, and excellent time management, • Experience working with a diverse population, • Business casual dress Rental Assistance Associate Required Knowledge & Skills • Ability to gain thorough knowledge of BRHP’s policies and procedures, • Excellent written and oral communication skills, • Exceptional customer care skills, • Strong analytical and math abilities, • Careful attention to detail Qualifications Associate degree from a regionally accredited institution in Social Policy, Public Administration, Social Sciences or a closely related field & 4 years of work experience in the related field OR Bachelor’s degree from a regionally accredited institution in Social Policy, Public Administration, Social Sciences or a closely related field & 2years of work experience in the related field OR 5-8 years of experience working with the public in a housing program, social service program, or related field Preferred Qualifications • Prior experience working with a Housing Choice Voucher program or other affordable housing program, • Housing Choice Voucher program certification, • Knowledge of Yardi software How to Apply • Submit a cover letter and resume tailored to the Rental Assistance Associate opportunity., • Job Type: Full-time, Non-Exempt Hours: Monday-Friday 8:30am-5pm, • Salary: $56,000-$58,000 Annually Additional Details • This position includes competitive pay, flexible time off, a benefits package (medical, dental, vision, STD, LTD, life insurance and Flexible Spending plans) and a meaningful 403B contribution match, • Candidates may be eligible for bonuses throughout the year, • Applications and resumes are reviewed on a rolling basis, • The estimated time to complete the recruitment process can be up to four weeks, • As in-person work is required for the first 8-12 weeks of employment (timeframes may vary), • BRHP is an equal-opportunity employer committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.

Job DescriptionROLE DESCRIPTION: State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Account Associate with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income. We look forward to incorporating your energy and marketing perspective into our team as we build success together. RESPONSIBILITIES: • Establish customer relationships and follow up with customers, as needed., • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.QUALIFICATIONS:, • Dedicated to customer service, • Able to obtain a Life/Health License, • Able to achieve mutually agreed upon marketing goals, • Interested in marketing products and services based on customer needsBENEFITS:, • Salary plus commission/bonus, • Paid time off (vacation and personal/sick days), • Health benefits, • Profit sharing, • Growth potential/Opportunity for advancement within my office

Job DescriptionBenefits: • License Reimbursement, • Salary Plus Commission, • 401(k), • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Establish customer relationships and follow up with customers, as needed., • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification, • Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred, • Experience managing client relationships is preferred, • Interest in marketing products and services based on customer needs, • Excellent communication skills - written, verbal, and listening, • Dedicated to customer service, • Able to anticipate customer needs, • Able to effectively relate to a customer

Job DescriptionSalary: PHP 283.63 per hour ABOUT ENTERPRISE MANAGEMENT: Enterprise Management is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service. Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: (667) 309-5345 HUMAN RESOURCES PHONE NUMBER: (667) 309-5345 ext 10 POSITION TITLE: Security Camera Monitor ALTERNATE TITLE(S):Workforce Management Associate, Resource Allocation Coordinator, Surveillance Monitor, Loss Prevention Surveillance Agent COMPANY:Enterprise Management Solutions, Inc. (in support of all customer companies under contract) DIVISION:Human Resources DEPARTMENT:Surveillance Monitoring UNIT:n/a BENEFITS PACKAGE:Ineligible. WORK SCHEDULE:As scheduled up to 40 hours per week. ACCOUNTABLE TO: Surveillance Monitoring Department Manager (Human Resources Division Manager in the absence of the Surveillance Monitoring Department Manager) ACCOUNTABLE FOR: Live monitoring and real-time operational enforcement for all monitored sites CLASSIFICATION: W8BEN; contractual 40 hours per week paid hourly COMPENSATION RANGE: PHP 283.63 per hour, commensurate with experience and qualifications ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The Security Camera Monitor is responsible for overseeing live surveillance of all sites monitored by Enterprise Management Solutions. This role plays a critical part in reducing fraud, ensuring safety, and maintaining policy compliance across monitored properties. This position includes proactive review of staff activity, clocking out employees who leave the facility during their scheduled shifts, identifying violations of law or company policy, and ensuring proper staffing coverage by initiating calls for replacement staff when absences occur. The monitor also ensures physical security by controlling door access at high-security facilities. SCHEDULED DUTIES AND RESPONSIBILITIES: • Monitor live security camera feeds across multiple facilities, • Issue disciplinary action as needed with the approval of the CHRO, • Identify and document unauthorized staff departures and clock out employees who leave while still punched in, • Monitor entrances/exits and provide door access for staff and approved visitors at high-security locations, • Observe for theft, physical altercations, medical emergencies, or behavioral incidents and escalate appropriately, • Watch designated areas including:, • Medication carts, • Cash drawers, • Food supply rooms, • Track scheduled shifts and initiate calls for replacement staff when on-duty personnel are absent or do not show up, • Record all incidents, observations, and enforcement actions in a daily security log, • Notify supervisors and administrators immediately of any suspected abuse, neglect, theft, or policy violation, • Review and store footage needed for internal investigations or external reporting UNSCHEDULED DUTIES AND RESPONSIBILITIES: • Assist your supervisor with any work-related tasks as requested, taking initiative where possible, • Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures, • Support the maintenance of a safe work environment by participating in drills and safety trainings as requested, • Maintain confidentiality of all records, especially those relating to client treatment or financial information, • Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor, • Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance, • Respond to after-hours alerts or calls to verify and investigate security-related issues, • Assist with onboarding new monitoring tools or upgrades to surveillance systems, • Participate in periodic drills or simulations of emergency response procedures, • Test access control systems, cameras, and communication lines to ensure reliability PHYSICAL DEMANDS: • Prolonged periods sitting at a desk and working on a computer, • Remote, • Fast-paced, deadline-driven environment with collaborative teams COMPETENCIES AND SKILLS: • Strong attention to detail and excellent situational awareness, • Ability to remain calm under pressure and make quick decisions, • Familiarity with surveillance software and access control systems, • Professional communication and strong documentation habits, • High ethical standards and commitment to confidentiality LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS: • 13 AIHR certifications, • SHRM certification, • High school diploma or GED required, • Prior experience in surveillance, law enforcement, security, or residential care monitoring preferred, • Knowledge of HIPAA, mandated reporting, and basic facility operations is a plus, • Must be able to pass a background check and confidentiality agreement

Job DescriptionSalary: PHP 283.63 per hour ABOUT ENTERPRISE MANAGEMENT: Enterprise Management is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service. Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: (667) 309-5345 HUMAN RESOURCES PHONE NUMBER: (667) 309-5345 ext 10 POSITION TITLE: Security Camera Monitor ALTERNATE TITLE(S):Workforce Management Associate, Resource Allocation Coordinator, Surveillance Monitor, Loss Prevention Surveillance Agent COMPANY:Enterprise Management Solutions, Inc. (in support of all customer companies under contract) DIVISION:Human Resources DEPARTMENT:Surveillance Monitoring UNIT:n/a BENEFITS PACKAGE:Ineligible. WORK SCHEDULE:As scheduled up to 40 hours per week. ACCOUNTABLE TO: Surveillance Monitoring Department Manager (Human Resources Division Manager in the absence of the Surveillance Monitoring Department Manager) ACCOUNTABLE FOR: Live monitoring and real-time operational enforcement for all monitored sites CLASSIFICATION: W8BEN; contractual 40 hours per week paid hourly COMPENSATION RANGE: PHP 283.63 per hour, commensurate with experience and qualifications ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The Security Camera Monitor is responsible for overseeing live surveillance of all sites monitored by Enterprise Management Solutions. This role plays a critical part in reducing fraud, ensuring safety, and maintaining policy compliance across monitored properties. This position includes proactive review of staff activity, clocking out employees who leave the facility during their scheduled shifts, identifying violations of law or company policy, and ensuring proper staffing coverage by initiating calls for replacement staff when absences occur. The monitor also ensures physical security by controlling door access at high-security facilities. SCHEDULED DUTIES AND RESPONSIBILITIES: • Monitor live security camera feeds across multiple facilities, • Issue disciplinary action as needed with the approval of the CHRO, • Identify and document unauthorized staff departures and clock out employees who leave while still punched in, • Monitor entrances/exits and provide door access for staff and approved visitors at high-security locations, • Observe for theft, physical altercations, medical emergencies, or behavioral incidents and escalate appropriately, • Watch designated areas including:, • Medication carts, • Cash drawers, • Food supply rooms, • Track scheduled shifts and initiate calls for replacement staff when on-duty personnel are absent or do not show up, • Record all incidents, observations, and enforcement actions in a daily security log, • Notify supervisors and administrators immediately of any suspected abuse, neglect, theft, or policy violation, • Review and store footage needed for internal investigations or external reporting UNSCHEDULED DUTIES AND RESPONSIBILITIES: • Assist your supervisor with any work-related tasks as requested, taking initiative where possible, • Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures, • Support the maintenance of a safe work environment by participating in drills and safety trainings as requested, • Maintain confidentiality of all records, especially those relating to client treatment or financial information, • Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor, • Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance, • Respond to after-hours alerts or calls to verify and investigate security-related issues, • Assist with onboarding new monitoring tools or upgrades to surveillance systems, • Participate in periodic drills or simulations of emergency response procedures, • Test access control systems, cameras, and communication lines to ensure reliability PHYSICAL DEMANDS: • Prolonged periods sitting at a desk and working on a computer, • Remote, • Fast-paced, deadline-driven environment with collaborative teams COMPETENCIES AND SKILLS: • Strong attention to detail and excellent situational awareness, • Ability to remain calm under pressure and make quick decisions, • Familiarity with surveillance software and access control systems, • Professional communication and strong documentation habits, • High ethical standards and commitment to confidentiality LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS: • 13 AIHR certifications, • SHRM certification, • High school diploma or GED required, • Prior experience in surveillance, law enforcement, security, or residential care monitoring preferred, • Knowledge of HIPAA, mandated reporting, and basic facility operations is a plus, • Must be able to pass a background check and confidentiality agreement

Job DescriptionSalary: PHP 283.63 per hour ABOUT ENTERPRISE MANAGEMENT: Enterprise Management is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service. Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: (667) 309-5345 HUMAN RESOURCES PHONE NUMBER: (667) 309-5345 ext 10 POSITION TITLE: Security Camera Monitor ALTERNATE TITLE(S): Workforce Management Associate, Resource Allocation Coordinator, Surveillance Monitor, Loss Prevention Surveillance Agent COMPANY: Enterprise Management Solutions, Inc. (in support of all customer companies under contract) DIVISION: Human Resources DEPARTMENT: Surveillance Monitoring UNIT: n/a BENEFITS PACKAGE: Ineligible. WORK SCHEDULE: As scheduled up to 40 hours per week. ACCOUNTABLE TO: Surveillance Monitoring Department Manager (Human Resources Division Manager in the absence of the Surveillance Monitoring Department Manager) ACCOUNTABLE FOR: Live monitoring and real-time operational enforcement for all monitored sites CLASSIFICATION: W8BEN; contractual 40 hours per week paid hourly COMPENSATION RANGE: PHP 283.63 per hour, commensurate with experience and qualifications ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The Security Camera Monitor is responsible for overseeing live surveillance of all sites monitored by Enterprise Management Solutions. This role plays a critical part in reducing fraud, ensuring safety, and maintaining policy compliance across monitored properties. This position includes proactive review of staff activity, clocking out employees who leave the facility during their scheduled shifts, identifying violations of law or company policy, and ensuring proper staffing coverage by initiating calls for replacement staff when absences occur. The monitor also ensures physical security by controlling door access at high-security facilities. SCHEDULED DUTIES AND RESPONSIBILITIES: • Monitor live security camera feeds across multiple facilities, • Issue disciplinary action as needed with the approval of the CHRO, • Identify and document unauthorized staff departures and clock out employees who leave while still punched in, • Monitor entrances/exits and provide door access for staff and approved visitors at high-security locations, • Observe for theft, physical altercations, medical emergencies, or behavioral incidents and escalate appropriately, • Watch designated areas including:, • Medication carts, • Cash drawers, • Food supply rooms, • Track scheduled shifts and initiate calls for replacement staff when on-duty personnel are absent or do not show up, • Record all incidents, observations, and enforcement actions in a daily security log, • Notify supervisors and administrators immediately of any suspected abuse, neglect, theft, or policy violation, • Review and store footage needed for internal investigations or external reporting UNSCHEDULED DUTIES AND RESPONSIBILITIES: • Assist your supervisor with any work-related tasks as requested, taking initiative where possible, • Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures, • Support the maintenance of a safe work environment by participating in drills and safety trainings as requested, • Maintain confidentiality of all records, especially those relating to client treatment or financial information, • Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor, • Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance, • Respond to after-hours alerts or calls to verify and investigate security-related issues, • Assist with onboarding new monitoring tools or upgrades to surveillance systems, • Participate in periodic drills or simulations of emergency response procedures, • Test access control systems, cameras, and communication lines to ensure reliability PHYSICAL DEMANDS: • Prolonged periods sitting at a desk and working on a computer, • Remote, • Fast-paced, deadline-driven environment with collaborative teams COMPETENCIES AND SKILLS: • Strong attention to detail and excellent situational awareness, • Ability to remain calm under pressure and make quick decisions, • Familiarity with surveillance software and access control systems, • Professional communication and strong documentation habits, • High ethical standards and commitment to confidentiality LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS: • 13 AIHR certifications, • SHRM certification, • High school diploma or GED required, • Prior experience in surveillance, law enforcement, security, or residential care monitoring preferred, • Knowledge of HIPAA, mandated reporting, and basic facility operations is a plus, • Must be able to pass a background check and confidentiality agreement

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The Full-Time Associate is responsible for assisting the store management team with daily store operational functions which include providing excellent customer service, driving sales, merchandising, and handling other responsibilities as assigned by management. Sales Associate (Full-Time) pay range

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