Buscar empleo: 1000+ ofertas de trabajo de customer service lead en New York, New York (octubre 2025) - page 3

ASPCA

Veterinarian, Medical Director

hace 5 días

New York City

Summary: The ARC (Animal Recovery Center) and CARE (Canine Annex for Recovery and Enrichment) are facilities dedicated to the recovery and rehabilitation of victims of cruelty and neglect admitted through NYPD and the ASPCA’s Humane Law Enforcement (HLE) and Community Engagement (CE) programs. Our dedicated team of more than 45 sheltering, medical, and animal behavior professionals work closely with the ASPCA Animal Hospital, Forensics, Legal Advocacy and Investigations, Behavioral Sciences, Shelter Medicine Services, Community Engagement, Placement, and the Adoption Center teams to ensure coordinated response and operations, and holistic, balanced, high-quality care for the animals we serve. The Director of Veterinary Services, ARC will perform all the duties of a licensed veterinarian, including providing compassionate, high-quality, practical veterinary care to a wide range of cruelty, neglect, and at-risk animals. In addition, the Director will provide a management presence on the floor to ensure efficient and effective animal flow. The Director will hold the entire team accountable to act with urgency, providing balanced, high-quality care to the animals, coordinating with departments, and practicing ___ values. This position directly manages 1-2 Licensed Veterinary Technicians. This position affords a wonderful opportunity for a veterinarian to drive forward the care and rehabilitation of animals who are victims of cruelty and neglect. ARC is comprised of medical, behavior, and direct care teams working together to recover, enrich, treat, and support a wide range of cases. *The schedule for this role is Sunday-Wednesday, 9am-7pm (flexibility on Sunday with possibility of 8am-6pm). Responsibilities: Responsibilities will include, but are not limited to: Managing Medical Cases (60%): • Ensure ARC provides high quality individualized care, considering the medical and behavioral needs of our patients while maintaining overall population medicine using shelter best practices to a wide range of cruelty, neglect, and at-risk patients., • Serve on a panel with medical, behavior, and sheltering leaders to review cases and make weekly pathway planning decisions, including humane euthanasia decisions, taking into consideration animals’ physical and psychological well-being, using organizationally aligned tools developed to assess quality of life and readiness for adoption., • Perform humane euthanasia for animals deemed unsuitable for placement, working closely with the behavior and medical teams to ensure a compassionate, low-stress procedure., • Perform medical intakes on all new NYPD and CE cases admitted to ARC and in collaboration with partner departments for animals admitted to veterinary partner hospitals, AAH, ARC, and Adoption Center as needed., • Provide medical support for large scale NYPD and CE cases., • Perform exams, diagnostic tests, and medical treatments with full utilization of Fear Free medical handling. Ensure all staff are practicing Fear Free handing., • Develop skilled and efficient diagnosis and treatment plans following ARC/CARE/AAH medical parameters and guidelines., • Provide medical care for outpatients of owned, fostered out and/or animals in transition to the Adoption Center and placement partners., • Maintain thorough, high quality medical records, documenting all exam findings, test results, and treatments., • Work with partner hospitals as needed, including referral for advanced care, and assessing medical stability of new cases at partner hospitals., • Respond to after-hours medical concerns., • Oversee and maintain the ARC animal census. People Management/Managing Patient Flow (20%): • Oversee the daily medical care and case flow of the animals housed in ARC., • Lead the Daily ARC rounds meeting., • Lead ARC LVT meetings as needed., • Develop, disseminate, and keep current the ARC Standard Operating Procedures (SOPs) and ensure their implementation. Facility-specific SOPs are developed in conjunction with CARE, AAH, Adoption Center, BST, and SMS to ensure best medical, sheltering, and behavioral practices., • Model a standard of continued commitment to improve and expand upon all aspects of ARC including, medical, behavior, housing, safety, and animal flow., • Set expectations and goals and provide consistent, high-quality feedback to direct reports, including regular 1:1s and quarterly feedback sessions to build strong relationships, provide clear direction, and encourage opportunities for development. Complete annual performance evaluations., • Practice and espouse positive, people-centric management approaches that are in line with team and organizational core values., • Recommend internal and external training opportunities as needed for direct reports in identified areas., • Respond to concerns from direct reports and selected administrative staff, addressing them promptly and accordingly., • Handle employee-relations issues with confidentiality and care, ensuring compliance with any applicable collective-bargaining agreements., • Conduct corrective actions related to performance., • Maintain proactive communication with the Senior Director as to any critical situations or issues., • Support the Senior Director of Veterinary Services in handling any adverse client or patient events appropriately and professionally., • Model a standard of continual commitment to improvement in all aspects of ARC animal care and handling of dogs and cats., • Serve as a champion in times of change management and proactively partner with the ARC and CARE Leadership team in identifying ways to improve people policies and medical protocols., • Collaborate with the AAH Office Manager and Senior Director of Veterinary Services to ensure ARC has appropriate DVM coverage 7 days per week., • In collaboration with the AAH management team, ensure the ARC veterinary team is scheduled for all required training, meetings, and lectures. Interdepartmental Communication/Administrative/Other (20%) • Collaborate and support the work of partner departments, particularly the Humane Law Enforcement, Community Engagement, and the Adoption Center departments., • Maintain strict confidentiality when dealing with criminal cases., • Attend staff meetings, doctor meetings and other requested meetings., • Provide medical information and represent ARC to the public and to media when requested., • Provide a high level of customer service to external and internal clients., • Create, model, and follow written and verbally communicated ASPCA and ARC Standard Operating Procedures., • Assist with special projects, presentations and data collection as requested., • Other duties as assigned. Qualification Requirements: • Ability to successfully work in a high-volume, fast-paced environment that combines individual patient and shelter medicine and effectively multi-task with a high degree of integrity and accountability and without loss of attention to detail., • Ability to work well within a team and communicate effectively and courteously with all levels of staff., • Maintain an open mind regarding changes and be willing to learn, implement, and teach new protocols., • Deployment opportunity with BST, Community Engagement, Community Medicine, National Field Response or Rehabilitation Services one time per year (locally and nationally)., • Able to lift and carry up to 50 pounds., • Able to work standing for 8 or more hours and bend, crouch, kneel and move freely to perform responsibilities that include handling potentially dangerous animals in stressful conditions., • Able to occasionally work in physically challenging conditions and able to wear appropriate protective gear, including a protective mask; job responsibilities may entail exposure to chemical and biological hazards, such as feces and blood, exposure to sharp objects, working in noisy environments and working in areas with uneven, wet, and slippery surfaces., • The Director may be requested and/or required to work additional hours, weekends, cover shifts and/or stay late., • May be required to work or provide medical and/or staffing support for disasters/storm coverage. Exemplifies the ASPCA’s Core Values: • Has Commitment and dedication to improving the lives of animals, • Demonstrates Ownership and feels responsible for outcomes, • Believes in Team – that we are stronger together, • Seeks to Elevate others and reimagine what is possible, • Focuses on Impact, specifically making change for animals Additional Information: • This is a full-time exempt position that works out of our 92nd Street office, but the incumbent must be flexible, as some early mornings, evenings, weekends, and holidays will be required., • To apply, please complete our application and upload a cover letter that outlines how your skills and experience meet the qualifications of this position. Applications without cover letters will not be reviewed. Compensation and benefits: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $169,500-$179,500 annually. In addition to a competitive salary, this role offers a signing bonus. For more information on our benefits offerings, click ___. Stay Connected – Join Our Talent Community If you are interested in joining our team but do not see a position listed that fits your experience or interests, please___ and stay connected to future opportunities with the ASPCA. Qualifications: See above for qualifications details. Language: English Education and Work Experience: DVM (Required) 3+ years in GP, specialty, and/or shelter setting, Fear Free certification within 6 months of hire date., Previous experience in shelters preferred but not required. Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Your Employee Rights Under the Family and Medical Leave Act: Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees’ protected leave for certain reasons. Click on the ___ to learn more. Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application. Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at . Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: | Website: . Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122.

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