Customer Service Representative AM
21 days ago
Medley
Job DescriptionDescription: Job Type: Full-time About All Florida Paper All Florida Paper is a leading privately-held distributor in the United States, which supplies over 8,000 products throughout 25 countries and across 10 key market sectors, including education, healthcare, and foodservice, lodging, supermarkets, and janitorial/sanitation, exporting, and redistribution. By far, our most valuable asset is our employees, which is why for over 30 years, they have been the primary focus of our resources. Position Description: The associate in this position is responsible for assisting our clients and drivers with exceptional service, understanding their primary needs, and ensuring their requests are addressed in a timely manner. Our goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Position Schedule: 40 hours per week as follows: • Answer customers’ calls to identify and assess their needs., • Respond to customer service requests through email., • Review and verify shipment orders., • Track shipments and input new data into the system when necessary., • Assist in reporting and resolving shipment and inventory issues when necessary., • Process orders in our system., • Maintain detailed record tracking of inventory reports., • Assist Sales Representatives with inquiries and orders., • Receive and process Drivers’ paperwork, such as signed invoices, cash, checks, etc., • Prepare accurate reports for upper management., • Excel knowledge., • Bilingual (English and Spanish)., • Excellent time management skills, with the ability to multi-task., • Able to meet deadlines in a fast-paced environment., • Excellent communication skills. Must provide exceptional customer service and display a professional attitude towards customers., • Strong phone contact handling skills and active listening, • Medical, Dental, and Vision insurance partially sponsored by the company., • Company-sponsored Life Insurance and Short-term disability coverage., • Company-sponsored employee events., • 401K program with company matching., • Paid Holidays., • PTO and Vacation.Requirements: