Customer Service Manager
10 days ago
Miami
Customer Service Manager Miami, FL | On-site Full-Time | Confidential Search We are partnering with a well-established, industry-leading organization to identify a Customer Service Manager to lead and elevate a high-performing customer support operation. This is a confidential opportunity with a large, fast-paced manufacturing company offering strong stability and growth potential. This role is ideal for a hands-on leader who thrives in a call center environment, enjoys developing teams, and is passionate about driving operational excellence and customer satisfaction. Key Responsibilities: • Lead, coach, and develop a team of Customer Service Representatives and Call Center Agents, • Oversee daily operations to ensure timely and accurate processing of customer requests, orders, and inquiries, • Monitor and drive performance against key KPIs (service levels, response times, order accuracy, customer satisfaction, etc.), • Identify and implement process improvements to enhance efficiency and service quality, • Partner cross-functionally with internal teams including operations, logistics, and sales, • Manage hiring, onboarding, and ongoing training of team members, • Proven experience managing teams in a call center or high-volume customer service environment, • Strong leadership and team development skills, • Experience working within manufacturing, distribution, or related industries is a plus, • Data-driven mindset with the ability to track, analyze, and improve KPIs, • Excellent communication and problem-solving abilities, • Join a stable and growing organization with strong market presence, • Opportunity to make a direct impact on operations and customer experience, • Collaborative leadership team and supportive culture, • Clear path for growth and advancement If you're interested in learning more, feel free to apply directly or message me for a confidential conversation.