Customer Service
29 days ago
Pompano Beach
Job Description Are you a people person with a passion for problem-solving? Do you thrive in fast-paced environments where no two days are the same? We’re looking for a Customer Service Representative to be the friendly and knowledgeable voice of our moving supply company. Our mission is to take the stress out of moving by providing top-quality supplies and outstanding service. As a key member of our customer support team, you’ll help customers find the right products, resolve issues quickly, and make their moving experience as smooth as possible. What You’ll Do: * Respond to customer inquiries via phone, email, and chat with professionalism and care * Guide customers in selecting the right moving supplies for their needs * Process orders, returns, and exchanges accurately and efficiently * Troubleshoot delivery issues and provide timely solutions * Collaborate with our warehouse and shipping teams to ensure customer satisfaction * Maintain detailed records of customer interactions using our CRM system What We’re Looking For: * 1+ year of customer service or call center experience (moving or retail experience a plus) * Strong communication and active listening skills * Comfortable using computer systems and customer service software * Positive attitude, team player, and dependable work ethic * Ability to multitask and stay calm under pressure * High school diploma or equivalent required What We Offer: * Competitive hourly wage + performance incentives * Health, dental, and vision insurance * Paid time off and holidays * Employee discount on all products * A supportive, team-focused work environment * Opportunities for growth and advancement