Customer Service jobs in Virginia - Page 9

You enjoy people and provide friendly, accurate service to customers as well as your teammates and managers.Age requirement: A minimum age of 16 years is required.Key responsibilities include: - Greeting customers in the restaurant or drive-thru - Taking and ringing up orders - Handling

Food Lion - Rt 29 N Seminole Dr [Department Manager / Front-End Supervisor] As a Customer Service Manager @ Food Lion, you'll: Support the management and duties of store operations to meet financial and sales goals; Build associate and customer relations and promote a strong culture in support of Fo

The Restaurant Staff team member is responsible for customer service and commitment to excellence through meeting or exceeding hospitality and service standards. Restaurant Staff responsibilities include: -Effectively communicate with management in a timely manner regarding scheduling issues, cu

No experience requited, hiring immediately, appy now.As a Customer Service Associate, you are the face of Walgreens – the person who helps fulfill our mission of making people's lives a little easier.Along with providing friendly, courteous and efficient service to our customers, Customer Service

Prior retail sales, cashier, or customer-focused experience preferred.

Supervise service of guests, being watchful of signals from guests in need of service. A Restaurant Supervisor will assist in the planning and management at Taco Bell - Edinburg in order to achieve customer satisfaction, quality service, compliance with store policies all while meeting and/or exceed

Key responsibilities include: - Greeting customers in the restaurant or drive-thru - Taking and ringing up orders - Handling payment and thanking customers. Meeting customer needs and taking steps to solve food or service issues. You enjoy people and provide friendly, accurate service to

Associates communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

General information Job Posting Title Customer Service Representative - Healthcare Date Tuesday, August 26, 2025 City Chester State VA Country United States Working time Full-time General information Job Posting Title Customer Service Representative - Healthcare Date Wednesday, July 30, 2025 City Ch

SiteOne - 8112 Shell Rd [Retail Associate / Team Member] As a Customer Sales & Service Rep at SiteOne, you'll: Assist customers with their questions and needs, either in person, via the phone or through online ordering; Pull and prepare inventory orders for customer pick up or delivery; Proactively

Dave & Busters - JobID: R-1007310 [Retail Associate / Team Member] As a Customer Service Team Member at Dave & Busters, you'll: Provide timely and accurate service while managing wait times; Assist the Guest with all requests and answer questions; Provide game assistance; Be responsible for stocking

Job DescriptionBenefits/Perks • Competitive Compensation, • Paid Time Off Responsibilities • Work directly with customers, providing proofs, bindery and delivering jobs on time., • Contribute in production meetings, • Be a team player, • At least 3 years in print related customer service., • Intermediate experience in Adobe Cloud, especially InDesign a major plus!, • Excellent verbal and written communication with customers and co-workers

Job Description Talent Tigers in Fairfax, VA is looking for one customer service to join our team. Our ideal candidate is a self-starter, punctual, and hard-working. Responsibilities • Greet customers and make them feel at home, • Answer any questions the customers may have, • Assist Customers in preparing their orders, • Clean work area as needed to maintain a tidy work environment, • Respond to all complaints in a friendly and professional manner Qualifications • Friendly attitude even when dealing with disgruntled employees, • Responsible and proven ability to maintain scheduling commitments, • Ability to problem solve quickly concerns customers may have Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job Description PRIMARY ROLE Day-to-day maintenance of Commercial Accounts and support to Account Managers. Including but not limited to: • Processing of endorsements, • Distribution of policy documents, • Processing of any renewals as assigned, • Overall support to Account Manager, • Supports and incorporates company mission and core values into daily activities, • Works as a team member to achieve department goals and overall company goals, • Consistently reports to work on time and prepared to preform duties of position QUALIFICATIONS & EDUCATION Appropriate state license(s). Minimum 3 years’ insurance brokerage or equivalent experience. Completion of insurance designation (s) preferred. • Two-year associate college degree required; four-year college degree preferred, • Knowledge of all lines of commercial insurance, • Thorough knowledge of brokerage operations including procedures, commercial lines endorsement processing, agency management system, and applicable insurance laws/codes, • Experience and expertise in operating in electronic environment; excellent, • automation skills, including MIS, Outlook, Word, Excel, document management software, carrier proprietary systems, and phone systems, • Familiarity with risk assessment and risk management techniques, • Excellent time management, organizational and verbal and written communication skills, • High degree of self-motivation and self-direction, • Possesses a supportive and responsive manner with internal and external customers, • Has the ability to perform multiple tasks in complex working environment accurately and efficiently DUTIES • Support Account Managers through servicing of existing customers, • Receive, Review, and Process policy change requests as received, • Receive, Review, and Process any renewals as assigned, • Maintain MIS client files and ensure proper documentation, by processing all policies, endorsement changes, invoices, certificates of insurance, documentation, activities, etc., according to agency procedures, and within agency timelines as assigned, • Respond to client inquiries, incoming e-mail, mail, and company requests in accordance with agency guidelines, • Review all items to be processed, to insure items were received as ordered., • Prepare billing following agency’s credit and collections policies, • Participate in courses for insurance/sales skills. Maintain current knowledge of underwriting requirements of carriers. Keep current with industry trends by reading appropriate journals and company bulletins, • Participate in any special projects at management’s request, • All additional duties as assigned

Job Description AVI Foodsystems is looking for a friendly and hard-working team member to fill the role of Customer Service Attendant. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. Duties & Responsibilities: • Receive delivery of items such as soft drinks, bakery products, snack items and specialty foods at client locations, • Fill vending machines to proper inventory levels with items such as soft drinks, pastries and packages foods, • Place stock on shelves or racks in vending machines or coolers, • Ensure the refrigeration of all cold food products, • Oversee the ordering of merchandise and control inventory, • Collect unsold and stale merchandise, • Collect money, including coins and bills, from machines, • Communicate positively with customers by making eye contact and smiling, • Perform routine maintenance and sanitation of machines, • Outgoing personality with the skills to promote products, • Ability to work both independently and as part of a team, • Excellent organization and time management skills, • Ability to speak effectively to customers and employees, • Flexible schedule with a work/life balance, • A family culture and atmosphere, • Competitive compensation, • Health, dental, vision, and life insurance for full-time team members, • 401(k) with generous company match, • Paid vacations and holidays, • Free meals and snacks/beverages

Job Description Founded in 2018, Legacy Insurance Group was built to challenge outdated processes and replace them with integrity, innovation, and unmatched client care. Our culture thrives on getting 1% better every day by pursuing mastery, learning from challenges, and acting with purpose. We hold ourselves to high standards because excellence, teamwork, and ownership define everything we do. Here, youll develop elite-level skills and expand your potential. We invest deeply in personal and professional growth because we believe careers should empower you to achieve your goals, not limit them. We are seeking an Insurance Customer Service Representative to join our high-performance team. This role is ideal for an experienced insurance professional who thrives in a client-centered environment and is motivated to grow into leadership or commercial lines roles in the future. Youll play a critical role in servicing existing clients, supporting renewals, and ensuring every interaction builds lasting trust and satisfaction. • Hybrid remote schedule, • First-year earnings of $60,000-$75,000 (base, commissions, and bonuses), • Paid time off (PTO), • Health, dental, and vision insurance, • Retirement plan, • Hands-on training and professional development, • Career growth opportunities within 18-24 months, • Monday-Friday schedule with evenings off, • Gym membership Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Work from Home Health Insurance Dental Insurance Vision Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings Off Weekends Off Gym Membership Maid Service for Your Home Office Car Wash Service Meal Delivery Program Responsibilities • Serve as the primary point of contact for clients, providing timely and professional support, • Process policy changes, endorsements, cancellations, and reinstatements accurately, • Handle billing questions, payments, and account reconciliation, • Support renewals by gathering updated client information and identifying coverage needs, • Active insurance license, • Prior customer service experience, preferably within the insurance industry, • Strong communication and relationship-building skills, • Proactive, self-motivated, and solutions-oriented mindset, • Comfortable with technology and agency management systems (e.g., EZLynx, Applied, AMS360)

Job DescriptionBenefits: • Company parties, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Parental leave, • Training & development, • Competitive Compensation, • Paid Time Off, • Health Insurance Benefits Responsibilities • Receive a high volume of inbound calls and emails, • Identify the reason for the customers call, collect relevant information, and provide solutions, • Refer to premade scripts for a variety of customer service topics, • Use best practices in customer service techniques to develop rapport and build relationships with customers, • Document all customer interactions, • Meet personal and team quotas, • Attend trainings to maintain up-to-date skills and knowledgeQualifications, • High school diploma/GED, • Previous experience as a Customer Service Representative or in a similar role is preferred, • Comfortable using computers and customer management software, • Excellent phone and verbal communication skills, • Understanding of active listening techniques, • Ability to work well under pressure, • Highly organized with the ability to prioritize projects and manage time effectively

Job Description Client Services Professional No Scripts. No Excuses. Just CARE. At AllTech Services, Inc., we don’t just answer phones — we lead the charge in transforming the home services experience. As a Client Services Professional (CSP), you’re not a receptionist or a call-taker — you’re the voice of our mission. Every call you take is a chance to prove that real customer care still exists. Every conversation is a test of your focus, empathy, and hustle. If you’re ready to step up, stay sharp, and make every interaction count — welcome to AllTech. Who We Are We’ve spent over 20 years earning Northern Virginia’s trust — and more than 35,000 five-star reviews — by putting people first. We’re not the biggest, but we’re the best because we live by one thing: CARE. C.A.R.E. means more than words on a wall — it’s how we operate: • Curiosity – Ask questions. Learn fast. Never assume., • Ambition – Be the best at what you do — and never stop growing., • Responsibility – Show up. Follow through. Own your work and your word., • Empathy – Listen first. Help people. Make their day better. We’ve been recognized as one of the Best Contractors to Work For (HVAC & Plumbing Magazine, Eastern Region) and a Best Workplace in Virginia (Inc. 5000) — and we’re just getting started. What You’ll Do – Make Every Call Count This job isn’t for the faint of heart. You’ll be the first person customers talk to when something goes wrong — and the one who makes it right. You will: • Lead with Empathy — listen like it matters, because it does., • Use Curiosity to uncover needs and match customers with the right services., • Show Responsibility by documenting every detail and doing what you say you’ll do — every time., • Channel your Ambition to educate customers about Maintenance Plans and earn commission for every one you sell., • Work with a tight-knit team that pushes for excellence and backs each other up., • Represent AllTech with professionalism, compassion, and confidence — every call, every customer. What You Bring You don’t need to have all the answers — just the drive to find them. You: • Have call center or customer service experience (preferred, not required)., • Communicate clearly, with warmth and confidence., • Thrive in a fast-paced, team-driven environment., • Handle stress like a pro — calm, focused, and reliable., • Take pride in accuracy, follow-through, and doing things the right way., • Are ready to grow in a company that invests in people who give a damn. What We Offer – CARE in Action Health & Wellness • Aetna Health Plans — low deductibles, 80% of premiums covered, • Vision & Dental — including orthodontics and eyewear, • Wellness Program — free mental health sessions, preventive diagnostics, chiropractic care, and more, • Company-paid life insurance ($25K), plus disability options Financial Benefits • Weekly pay via direct deposit, • Performance bonuses for CSPs and dispatchers, • 401(k) with a true 4% match from Day 1 (Traditional & Roth), • Tuition reimbursement — we invest in your ambition Time Off • 80 hours PTO + 8 paid holidays (including your birthday and the day after Thanksgiving) Workplace Perks • On-site gym, lockers, and showers, • Full kitchen with pizza oven, omelet bar, and air fryer, • Team events, food trucks, happy hours, birthday parties, and family fun days This Isn’t Just a Job — It’s a Career Built on CARE We’re not hiring seat-fillers. We’re hiring difference-makers — people who can think fast, stay kind, and bring purpose to every call. If you’ve got Curiosity, Ambition, Responsibility, and Empathy in your DNA — and the grit to back it up — then we want you on the team. Apply now. Step up. Let’s transform the customer experience — one call at a time.

Job DescriptionDescription: The Central Virginia Customer Service Manager will work independently, under the direction of the Regional Customer Service Manager for the Virginia East region, to ensure the local staff and processes are meeting and in alignment with our regional and corporate objectives. This position will assist in creating a culture centered around our beliefs, self-improvement (knowledge, skills and abilities), growing sales and increasing profitability. The Customer Service Manager (CSM) will have leadership responsibilities for those assigned to the Customer Service Team (KAS’s/ASRs). The CSM will assist in implementing and monitoring all processes related to our Standards of Care, emphasizing our service based, competitive advantage. The CSM will work to review the site’s bench mark analytics, assist the team with learning and development opportunities, and develop processes that will assist us in determining our goals, measuring our successes and communicating the results to the team. Position Responsibilities: • Training and development of the Customer Service staff to include business and vendor systems, product training, and soft customers services skills which include communication, conflict resolution, time management, and phone/email etiquette., • Develop and document standards for all inside sales and administrative processes and procedures., • Define measurable goals and build analytics that validate and communicate our ability to meet and exceed customer service expectations., • Consistent review of processes and bench mark analytics. Responsible for leading the team to continual growth in our overall ability to exceed customer expectations as measured by analytics., • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes., • Recruit, interview, and select employees., • Interpret and communicate work procedures and company policies to staff., • Regular user and trainer of the ERP system along with other systems the team uses regularlyRequirements:, • A Bachelor Degree in industrial distribution or other business related degree is preferred. Equivalent related experience will be considered in lieu of a Bachelors Degree., • At least five plus years of demonstrated leadership and coaching skills in a customer service department., • Previous inside sales experience., • A working knowledge of wholesale distribution or manufacturing., • Experience with Microsoft office package with advanced skills in excel., • Previous experience with Epicor P21 (ERP) preferred., • Strong communication skills., • Strong understanding of general business practices., • Ability to multi-task and make daily operational decisions., • A management style that includes integrity, dependability, leadership, self-control and attention to detail.

Job Description This listing is for Part-Time (20-29 hours per week) only. Do you love cats and dogs? Work with pets every day at our award-winning pet boarding, training, and daycare facility! Holiday Barn Pet Resorts is looking for a part-time Customer Service Associate for our Glen Allen location who is looking for a career with pets. As the face of our pet boarding, daycare, and training facility, the Customer Service Associates ensure positive relationships are developed and maintained with our furry guests and their owners! Customer Service Associates provide critical face-to-face interaction with pet owners and have the opportunity to help customers choose the best services for their pets, decide on fun playtime activities, pick an appropriate pet grooming service, and schedule boarding stays. Holiday Barn is a high-volume pet resort in Richmond, with the opportunity to discuss pet care with owners on a daily basis. Candidates for this position must be able to take care of all arrival and departure procedures for our guests, meet and greet our customers in a friendly and professional manner, work with customers during pick-up and drop-off, have the ability to multitask and handle a high volume of phone calls in a fast-paced environment with ease. Customer Service Associates are an intuitive part of our "pack" and work within our company's values and brand experience. PREFERRED REQUIREMENTS • A person who thrives on interacting with people, dogs, cats, and other animals., • Basic pet industry knowledge - we don't expect you to know every breed, but some pet experience is beneficial., • Flexibility - we are a pet boarding business; candidates must be ready to work weekends and major holidays., • Ability to use Microsoft 365. Holiday Barn is a drug free workplace. Holiday Barn is an equal opportunity employer.

Job Description Ready to Lead with Heart? Bring Your Customer Service Experience to Healthcare at Serenity. At Serenity Healthcare, we’re building high-impact teams and transforming mental wellness. You don’t need a medical background—just leadership, empathy, and a passion for people. You Know How to Serve. We’ll Teach You How to Heal. We’re not looking for clinical experience—we’re looking for influential, service-minded leaders who can connect, inspire, and guide. If you’re driven to help others and skilled at having meaningful conversations, we’ll provide the healthcare training to back it up. The Role: Customer Service Lead As a Patient Care Manager at Serenity, you’ll guide patients as they begin their healing journey, ensure they understand their treatment options, and help them take meaningful next steps. Along the way, you’ll support your clinic team, model excellent service, and foster a culture of trust and care. If you’re ready to bring your customer service leadership and influence to a mission that matters—this is your chance. What You’ll Do: • Build strong, supportive relationships with patients starting treatment, • Educate and support them to take the next step on their mental health journey, • Address concerns as needed with patience and confidence, to keep people moving forward, • Positively support your clinic team by modeling excellent service and communication, • High School Diploma or GED, • A strong customer service background—ideally with 3+ years of full-time experience, • Leadership experience or a natural ability to guide and influence others, • Excellent communication and problem-solving skills, • Strong emotional intelligence and the ability to remain calm under pressure, • Fulfillment – Make a real impact by helping patients take back their lives, • Career Growth – We promote from within and are expanding rapidly, • Competitive Pay, • Excellent Benefits – We cover 90% of medical, dental & vision, • 401(k) – Because your future deserves self-care too Serenity Healthcare uses FDA-cleared, cutting-edge technology to treat mental health conditions—offering hope when traditional treatments haven’t worked. Our patient-first approach delivers real results, and we’re changing lives every day. Serenity Healthcare is an equal opportunity employer. If you’re qualified, you’re welcome here. This position is contingent on successfully completing a background check and drug screening upon hire.

Job DescriptionDescription: Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions: • Train, explain tasks, and assist in the solution of customer problems., • Answer incoming phone calls, faxes, emails and respond to customer requests., • Identify and assess customer’s needs to achieve satisfaction., • Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution., • Go the extra mile to engage customers., • Key in new box information for all accounts., • Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts., • Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder., • At the end of each month, responsible for storing the previous month’s files in VRC boxes., • Work on special projects as required by the Customer Service Manager or Director of, • Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered., • Must have some computer knowledge., • Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management., • Ability to work with external customers, potential customers, vendors, and suppliers., • Able to retain knowledge of services lines, prices, and delivery times., • Ability to multi-task, prioritize and manage time effectively. Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material. Education and Eligibility Requirements: • One (1) years’ experience., • Knowledge and ability-English and grammar., • Pleasant telephone voice/manner., • Ability to operate simple office equipment sufficiently to perform the job., • Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy., • Must have proven customer support experience.

Job Description Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Orange, VA. This is an in-office position. Responsibilities include but not limited to: • Establish customer relationships and follow up with customers, as needed, • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification, • Use a customer-focused, needs-based review process to educate customers about insurance options, • Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... • Base pay plus Commissions, • Bonuses, • Health Insurance (after 30 days), • Retirement (after 12 months), • Paid Time Off (vacation and personal/sick days), • Reimbursement for ExamFX (study guide) and one attempt at each test, • Valuable experience, • Growth potential/Opportunity for advancement within my office Requirements • Property & Casualty license (required), • Life and Health license (required), • Excellent interpersonal skills, • Excellent communication skills - written, verbal and listening, • People-oriented, • Organizational skills, • Self-motivated, • Detail oriented, • Proactive in problem solving, • Dedicated to customer service, • Able to learn computer functions, • Pride in getting work done accurately and timely, • Ability to work in a team environment, • Ability to multi-task, • Provide timely and thorough activity reports to agent, • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Job Description Join Our Team as a Service Consultant at Safford Brown Mazda Fairfax! Due to a significant increase in customer volume, our Service Department is growing, and we’re seeking two additional Automotive Service Consultants! No prior automotive experience? No problem! We’ve successfully trained professionals from hospitality (restaurants, bars, hotels, or retail) for this role. If you bring a positive attitude, strong communication skills, and a genuine desire to help people, we’ll provide the training you need to thrive! At Safford Brown Mazda Fairfax, we are committed to fostering an inclusive and supportive environment where everyone can succeed. Whether you're a seasoned professional or looking for a rewarding career change, we want to hear from you! Why Join Us? At Safford Brown Mazda Fairfax, we: • Value work-life balance, ensuring you have time for what matters most., • Work as a collaborative and congratulatory team, uplifting and supporting each other every step of the way., • Offer opportunities to advance in your career while being part of a multi-franchise auto group. What You’ll Do: As a Service Consultant, you’ll: • Greet customers with a warm, professional attitude and check them in for service appointments., • Discuss and confirm requested services, providing clear and helpful communication., • Monitor vehicle progress, follow up with updates, and ensure customer satisfaction., • Collaborate with a full team of qualified technicians who support you in delivering excellent service. What We Offer: • Competitive pay plans with commission and guaranteed income., • Flexible work schedules to accommodate personal needs., • Paid time off, vacation, and holidays., • Health and wellness benefits including medical, dental, and 401(k) plans., • Paid training, growth opportunities, and mentoring., • Discounts on vehicle purchases, products, and services., • Team lunches every Saturday and a supportive, family-oriented culture. Who We’re Looking For: • Individuals who value customer satisfaction and have a desire to make a positive impact., • Candidates with positive energy, strong interpersonal skills, and a knack for problem-solving., • Women and men with hospitality or retail experience who are ready to transition into a growing field., • Those looking for a long-term career with a supportive and dynamic team. Why This Role Could Be Perfect for You: Are you looking for a fulfilling career where your people skills shine? Do you thrive in a team-oriented environment? This role is an excellent fit for anyone seeking growth, flexibility, and a chance to make a difference in our customers’ lives. How to Apply: As our ideal candidates are technologically adept, we accept online applications only. Apply below to take the first step toward joining our incredible team! We are an equal opportunity employer and embrace diversity in the workplace. We prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job DescriptionDescription: At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative. Our expertise spans Enterprise IT, Mission IT and Cyber. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity. Requirements: The Network Provisioning Specialist for DISN Consolidated Provisioning will support the provisioning lifecycle throughout the order entry, order preparation, solution design, and circuit activation phases. This professional will also participate in customer outreach support, quality configuration, commercial leasing support and facilities provisioning support. RESPONSIBILITIES: • Enter and update configuration and administrative changes in the configuration management database., • Identify and allocate building components, modules, ports, virtual interfaces and/or cross-connections., • Maintain non-conforming circuit lists for those circuits that do not have a viable technical solution available., • Support DISA projects using existing and/or future Government configuration management databases to develop and maintain comprehensive lists of circuits, known as Master Circuit Lists (MCLs), and trunks that are impacted by the project., • Develop Method of Precedence or Procedure (MOP) to detail how circuits are transitioned based on redundancy, hot cuts, and identifies critical dependencies., • Track the status of service requests, MCLs, and CTPs in the Government provided tracking repository., • Minimum Active Secret Security Clearance; AND,, • High School Diploma or equivalent; AND,, • 2+ years of military experience in a communications field or an applicable technical discipline; OR,, • 2+ years in an accredited technical training program, including one (1) year of experience in an applicable communication field; OR,, • On-site in Columbus, Ohio

Job DescriptionJob Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Job Description Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities include but not limited to: • Establish customer relationships and follow up with customers, as needed, • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification, • Use a customer-focused, needs-based review process to educate customers about insurance options, • Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... • Base pay plus Commissions, • Bonuses, • Health Insurance (after 30 days), • Retirement (after 12 months), • Paid Time Off (vacation and personal/sick days), • Reimbursement for ExamFX (study guide) and one attempt at each test, • Valuable experience, • Growth potential/Opportunity for advancement within my office Requirements: • Excellent interpersonal skills, • Excellent communication skills - written, verbal and listening, • People-oriented, • Organizational skills, • Self-motivated, • Detail oriented, • Proactive in problem solving, • Dedicated to customer service, • Able to learn computer functions, • Pride in getting work done accurately and timely, • Ability to work in a team environment, • Ability to multi-task, • Provide timely and thorough activity reports to agent, • Property & Casualty license (must be able to obtain), • Life and Health license (must be able to obtain), • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job DescriptionJob Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Job Description Our Customer Service Representative, also known as Director of First Impressions, is the face of our company, serving as the first point of contact for clients, partners, and agents. This person will manage front-desk operations and provide crucial administrative and logistical support to our Realtors and Vendors. The ideal candidate thrives in a fast-paced environment, is solutions-oriented, and brings positive energy to everything they do. Compensation: $17 an hour Responsibilities: Client and Agent Support • Greet clients, vendors, and guests with warmth and professionalism, • Answer and direct phone calls and emails promptly and accurately, • Provide general support to agents, sales managers, and office staff Scheduling & Coordination • Schedule client appointments and home inspections, • Coordinate signage and lockbox placement/removal for property listings, • Maintain calendars and communicate scheduling changes efficiently Administrative & Office Management • Assist in preparing sales packets and listing materials, • Keep physical and digital files organized and up to date, • Monitor and restock office supplies as needed, • Assist with basic data entry and task follow-up Technology & Tools • Use Google Workspace (Docs, Sheets, Drive, Gmail, Calendar) and Excel daily, • Support digital file management and team communications, • Learn and utilize real estate-specific software (training provided) Team Collaboration & Culture • Work closely with all members of the team to support company goals, • Participate in team meetings and contribute ideas for improvement, • You love creating a welcoming experience for others, • You’re detail-oriented and take initiative to solve problems independently, • You can handle a fast-paced, changing environment with grace, • You communicate clearly, both in writing and speaking, • You are organized, tech-savvy, and eager to learn, • You’re a team player who’s always willing to lend a hand Qualifications • Previous experience in an administrative, customer service, or real estate support role is preferred, • Proficiency in Google Workspace and Excel is required, • Excellent written and verbal communication skills, • Ability to multitask, prioritize, and work efficiently, • Real estate office or transaction coordination experience is a plus, but not requiredAbout Company We are a dynamic, collaborative real estate team that values connection, communication, and a passion for excellence. Our office is upbeat, fast-paced, and built on a strong culture of teamwork and mutual support. We believe that every impression matters, and our Director of First Impressions plays a key role in ensuring clients and team experience top-tier service from the moment they walk through the door or call our office. If you’re ready to be the heartbeat of a successful, people-first real estate office, we’d love to hear from you!

Job Description Join the team at Sengpiehl Insurance Group, an Allstate Insurance Agency in Leesburg, Virginia, where our commitment to exceptional customer service has earned us a respected place in the community and insurance industry. We are searching for a dedicated Customer Service Representative who thrives in a positive and inviting environment. You will be at the forefront of our customer interactions, playing a crucial role in maintaining our high standards of service and satisfaction. In this role, you will be the friendly face and voice that customers rely on for assistance with their insurance needs. You will be responsible for answering inquiries, resolving issues, and providing personalized service to ensure every interaction is positive and efficient. At Sengpiehl Insurance Group, we value your contribution and offer ample opportunities for professional growth and development. If you're enthusiastic, customer-focused, and ready to be part of a dynamic team committed to creating great customer experiences, we invite you to apply and join our outstanding team. Benefits Hourly Base Salary + Bonus Opportunities Paid Time Off (PTO) Dental Insurance Mon-Fri Schedule Hands on Training Life Insurance Career Growth Opportunities Retirement Plan Evenings Off Responsibilities Customer Engagement: Actively interact with clients to address inquiries, complaints, and provide accurate information regarding policies and services. Policy Updates: Assist clients with policy modifications, ensuring all changes are accurately recorded and executed. Claims Support: Guide clients through the claims process, providing necessary information and assistance as needed. Problem Resolution: Effectively resolve customer concerns through strategic problem-solving and understanding. Documentation: Maintain comprehensive and accurate records of customer interactions and transactions. Client Retention: Develop and sustain strong relationships with customers, identifying opportunities for enhancing customer satisfaction and loyalty. Requirements Education: High school diploma or equivalent required. Experience: Previous experience in customer service, preferably within the insurance industry, is highly valued. Skills: Strong verbal and written communication skills are essential for effectively addressing client needs. Technical Proficiency: Familiarity with CRM systems and basic computer skills are necessary. Problem-Solving: Ability to think quickly and resolve customer queries efficiently. Time Management: Must be able to manage time effectively and handle multiple tasks simultaneously. Client-Focused: A passion for helping others and providing exceptional customer service is crucial. Teamwork: Ability to work collaboratively with a team to provide the best service possible.

Job DescriptionSalary: ABOUT DTIS: As a FBI approved channeler, DTIS services are based on security, stability, reliability, performance, best value and extensive experience of more than fifteen years of collecting and processing biometric and biographical data. DTIS also operates the Transportation Security Clearinghouse and is a TSA Designated Aviation Channeling Service Provider, providing background checking services for more than 300 airports and 75 air carriers. Since inception, we have facilitated more than 10 Million backgrounds checks across federal, state and commercial programs and facilitated more than 7 million biometrically-based and 5 million biographical background checks and processed in excess of $150 million in electronic funds transfers. SUMMARY: We are seeking a Full-time Service Center representative to support our customer call center.In this role, you will be responsible for assisting customers via telephone and email with the transmission of fingerprint submissions for the purpose of routine background checks. You will be expected to furnish customers with the status of their submissions and account balance information and troubleshoot any issues that may arise. You may also need to perform paper and electronic filing, data entry, handle credit card and check transactions, and scan hard card fingerprint submissions. You will become familiar with the overall system operation of the Clearinghouse, state or federal regulations governing the submission of fingerprints and other personal data to state or federal agencies. You will be expected to professionally represent DTIS through all communications, both verbal and written. PRIMARY RESPONSIBILITIES: * Respond to customer inquiries over the phone and via email * Provide customers with product and service information * Data entry for applications received via mail * Identify, research, and resolve customer issues using internal tools * Follow-up on customer inquiries not immediately resolved * Provide proactive support and outreach as directed * Recognize, document and alert management of trends in customer calls * Create, maintain and update various spreadsheets in order to provide data to call center staff and/or customers * Provide administrative support to the call center or customer service operation. * Follow all standard operating procedures (SOPs) * Meet all required Service Level Agreements (SLAs) * Other duties as assigned KNOWLEDGE AND SKILL REQUIREMENTS: * Must be computer literate with the ability to learn customer service software applications * The ability to type at least 60 words per minute * Associates Degree or equivalent work experience * Minimum 1 year of experience in assisting customers in an online environment * The ability to read, write and communicate in English fluently and coherently. * Above average familiarity with the Microsoft Office suite * Excellent time and project management skills * Possesses and exhibits high level of maturity and emotional intelligence * Extremely high level of empathy and willingness to assist customers * Extremely high ability to troubleshoot difficult technical issues * The ability to sit and work at a desk for extended periods PREFERRED SKILLS AND EXPERIENCE: * Bilingual English/Spanish applicants are highly preferred * Previous experience with assisting customers over the phone * Previous experience in an office environment * A working knowledge of Jira or similar bug tracking software * A working knowledge of FreshDesk or similar ticketing software * A high level of interest in learning new procedures and tools with a focus on career growth TYPICAL PHYSICAL DEMANDS/WORK ENVIRONMENT: To successfully perform the essential functions of this job, with or without reasonable accommodation, an employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands/arms; balance, stoop, kneel, or crouch; speak or listen; lift and/or carry up to 25 pounds; use close, distance, color, peripheral, depth perception, and focused vision. While performing the duties of this job, the employee is not exposed to weather conditions and the noise level is moderate. NOTE:Employment in this role is contingent on passing stringent background checks with both the FBI and TSA. Failure to pass these background checks will result in immediate termination of employment.Background checks include credit checks, criminal history, and employment history. The candidate must be a U.S. Citizen. COVID-19 Considerations For now, this is a remote position, but given the nature of a work, being present in the office for at least one day a week could be expected dependent upon your location. DTIS is compliant with the vaccination mandate for government contractors, and it will apply to this position. You will be alone in the office on these days and not exposed to any other employees. For the days that are Work From Home, you musthave a dedicated, quiet, space to take phone calls. We will provide all hardware needed to perform the job.

Job DescriptionJOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who is career oriented. Must have excellent telephone skills, computer experience, and should be capable of using 10-key calculator "by touch." RESPONSIBILITIES • Basic accounting and data entry, • Accounts receivable, • Telephone customer service QUALIFICATIONS, • Highly professional and dependable, • High level of attention to detail, • Strong communication skills, verbal and written, • Excellent skills using Microsoft Word, Excel, and Outlook BENEFITS, • Group benefits package (Medical, Dental, Short-term Disability, Vision, Life Insurance, and 401(k) with generous company match Our company is dedicated to resource conservation and social responsibility. Part of the quality service we offer our customers is the knowledge that we are helping them achieve their business goals while reducing their impact on the environment.Virginia Linen Service, Inc. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Description We’re a mission-driven organization dedicated to creating lasting social impact through community programs, face-to-face engagement, and donor-supported initiatives. Our outreach efforts help strengthen communities and connect individuals to causes that matter. As we continue to expand, we’re seeking a Client Service Representative to serve as the direct link between our organization and the public—helping to inspire support, build relationships, and make a measurable difference in local communities. About the Role This is a face-to-face outreach position centered on in-person donor engagement and community advocacy. As a Client Service Representative, you’ll represent our organization at local events, public spaces, and community outreach sites, creating meaningful connections and delivering a positive experience for every supporter. This role is ideal for individuals who are outgoing, detail-oriented, and passionate about making a difference in their community. Key Responsibilities • Act as the in-person point of contact for donors, supporters, and community members, • Represent nonprofit campaigns at events, outreach booths, and community activations, • Engage with the public in a friendly, professional, and informative manner, • Share campaign updates and answer questions about our mission and initiatives, • Collect and process donor information accurately using mobile tools or paper forms, • Distribute brochures, flyers, and branded outreach materials, • Assist with event setup, breakdown, and logistical coordination, • Provide feedback from field interactions to improve outreach and donor engagement strategies, • Maintain accurate interaction records and support campaign performance reportingQualifications, • Genuine passion for community outreach, nonprofit work, and cause-driven initiatives, • Excellent communication and interpersonal skills; comfortable engaging with diverse audiences, • Reliable, punctual, and professional in live, public settings, • Highly organized and detail-oriented, able to track interactions and follow up effectively, • Energetic, outgoing, and approachable with a positive attitude, • Availability to work flexible hours, including some evenings and weekends, • Previous experience in customer service, fundraising, events, or retail is a plus, • Must be 18+ years old and legally authorized to work in the U.S.What We Offer, • Hands-on training in nonprofit outreach, donor relations, and event coordination, • Weekly pay with performance-based bonuses, • Career growth opportunities in donor engagement, outreach leadership, and campaign management, • A collaborative and inclusive team culture centered around purpose and community impact, • Opportunities to travel locally to participate in community events and campaigns, • Recognition and rewards for top-performing team members, • Real-world experience that enhances your resume and allows you to make a difference every day

Job DescriptionSalary: We're Hiring: Customer Service Representative Are you a natural problem solver who loves helping people? Join our growing construction and home services team as aCustomer Service Representative! We're looking for someone upbeat, organized, and ready to jump in and make a difference. What Youll Do: • Answer calls & schedule service visits, • Keep customers informed and happy, • Coordinate with field techs and project teams, • Keep things running smoothly behind the scenes What You Bring: • Solid customer service experience (phone & in-person), • Strong communication and multitasking skills, • Positive attitude and team spirit, • Construction or home services experience a plus Why You'll Love It Here: • Full-time role with benefits, • Fast-paced, team-oriented environment, • Real impact with a company that values your skills On-site position. Ready to jump in? Apply now and grow with us!

Job Description As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees. If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis. Specific Responsibilities: • Receive incoming calls in professional and courteous manner, • Prioritize and coordinate the scheduling of services, • Coordinate delays in schedule with customers and service technicians, • Perform other duties as needed which may include cross-training in related positionsJob Requirements:, • Minimum one year admin experience, • Strong written and verbal communication skills, • Detail-oriented with strong data entry skills, • Positive Attitude, • Team player who can work independently, • Must be available nights and weekends on a rotational basisThis position has the potential to move to full-time basis in the near future. Benefits: Benefits package varies by location We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Process/systems training., • Paid time off., • Paid Holidays., • Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.Job Summary, • Handle inbound and outbound calls using proper phone etiquette., • Maintain strong knowledge of products, policies, and services of the organization., • Convert customer inquiries from various communication channels into in-home sales appointments., • Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team., • Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers., • Accurately create and update customer accounts and input records of customer interactions into CRM., • Follow standard operating procedures., • Prepare customer service call reports for management., • Maintain a well-organized and professional workspace., • Provide assistance with training and orientation for other team members as assigned.

Job Description This class is slated to start on December 3rd, 2025! About defi SOLUTIONS: At defi SOLUTIONS, we partner with banks, credit unions, and finance companies to make lending easier and more efficient. Our all-in-one platform helps manage everything from loan applications to payments, using innovative technology and data tools. Backed by top investors such as Warburg Pincus, Bain Capital Ventures, and Fiserv, we combine the strengths of defi SOLUTIONS and Sagent Auto Lending to deliver trusted and flexible solutions to our clients. What’s in it for you? • Stable Pay: Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.), • Paid Training: Get set up for success from day one, • Generous PTO and Paid Holidays, • Education Support: Tuition reimbursement available, • Day-One Benefits: Health, dental, and vision coverage start immediately Duties and Responsibilities: • Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates., • Process ACH Requests and provide payoff quotes, • Perform soft collections: (1-45 days past due) and set up repayment plans, • Quality: 90% + customer interaction score, • Adherence: 92% + to scheduled shifts and breaks, • High School Diploma or GED, • Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center

Job Description At Middle Peninsula Regional Security Center, we prioritize exceptional customer service as a cornerstone of our operations. We are seeking a dedicated Customer Service Representative to join our dynamic team and serve as a vital point of contact for our clients. This role is perfect for individuals who thrive in a fast-paced environment where empathy, communication, and problem-solving skills are essential. As a Customer Service Representative, you will be tasked with supporting our clients through various channels, resolving inquiries, and enhancing their overall experience with our security services. Your ability to listen attentively and respond effectively to customer needs will help build lasting relationships and foster trust in our brand. With comprehensive training and ongoing support, you will have the opportunity to learn about our security solutions and services, ensuring that you can provide our clients with the assistance they require. We are looking for someone who is not only passionate about helping others but is also keen on growing within the company. If you are a proactive individual with a knack for communication and a desire to make a difference, we invite you to apply and be a part of our mission to provide top-notch security solutions to our community. Responsibilities • Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions., • Assist customers with troubleshooting issues related to security services and products., • Provide accurate information regarding service offerings, pricing, and policies to customers., • Document customer interactions and issues in the company database for future reference and tracking., • Resolve customer complaints and concerns in a professional and efficient manner., • Collaborate with the operations team to ensure timely resolution of customer requests and service matters., • High school diploma or equivalent; additional education in business or communications is a plus., • Proven experience in a customer service role, preferably in the security or related industry., • Excellent verbal and written communication skills, with a strong focus on active listening., • Ability to handle difficult situations with patience and professionalism., • Strong organizational skills and attention to detail., • Proficient in using customer service software and basic computer skills., • Ability to work flexible hours, including evenings and weekends as needed.

Job Description Join Angles Insurance, a customer-focused agency committed to delivering exceptional service. Based in Chantilly, Virginia, our hybrid remote model provides flexibility while keeping a personal connection with our community and clients. As a Customer Service Representative, you'll act as the face of our company, offering welcoming support and knowledgeable guidance to ensure our clients receive the highest level of service. Your role is integral to our operations, helping clients understand their insurance policies, addressing inquiries, and resolving any issues with a positive attitude. If you're enthusiastic about assisting others, motivated by a desire to make a difference, and eager to join a team that values positivity and collaboration, Angles Insurance is the place for you. Apply today and become a pivotal part of our dynamic team! Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Work from Home Health Insurance Dental Insurance Vision Insurance Hands on Training Mon-Fri Schedule Retirement Plan Responsibilities • Customer Interaction: Communicate empathetically with policyholders to resolve their inquiries and concerns about their insurance policies., • Policy Assistance: Provide assistance to clients in understanding their policy terms and conditions, as well as the claims process., • Data Management: Maintain accurate records of customer interactions, transactions, comments, and complaints using our CRM system., • Team Collaboration: Work closely with team members to ensure seamless service delivery and fulfillment of customer needs., • Problem Solving: Address and resolve customer issues efficiently, escalating complex cases to the appropriate department if necessary., • Education: A high school diploma or equivalent is required., • Experience: Previous experience in customer service is required., • Property & Casualty insurance license required (will consider assisting the right non-licensed candidate)., • Communication Skills: Excellent verbal and written communication abilities are essential., • Problem-Solving: Strong analytical and critical-thinking skills to address customer inquiries and issues effectively., • Technology Proficiency: Ability to navigate CRMs and other standard office software tools., • Customer-Focused: A genuine commitment to delivering exceptional customer experiences., • Teamwork: Ability to work well with a diverse team and contribute to team objectives., • Location: Must be able to work in a hybrid setting with a reliable internet connection for remote days.

Job Description Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position. Benefits Mon-Fri Schedule Responsibilities • Process customer policy change requests., • Secure all Trailing Documents from customers., • Handle all incoming claim calls from customers., • Complete Evidence of Insurance requests., • Document each customer contact in AMS., • Immediately greet all customers, entering the office, in a friendly and helpful manner., • Treat each customer contact as a cross and up-sell opportunity including financial products., • Verify phone numbers, addresses and email addresses with each customer contact and update customer information., • Answer incoming phone calls on the first ring., • Return all phone messages promptly., • Thoroughly understand and follow all underwriting, rating and compliance requirements., • Maintain knowledge of new products., • Develop insurance quotes, makes sales presentations, and closes sales., • Provide exceptional customer service., • Be outstanding at relationship building., • Maintain client relationships with follow up phone calls., • Obtain prospects information such as name, address, vehicle information and enter into quote sheets., • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty., • Provides on-going support to insurance clients as needed., • Presents and explains insurance policy options based upon prospective client needs and their personal goals., • Provide customers with additional information about new products and services., • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe., • Assess and identify the wants and needs of your customer(s) over the phone, • Educate clients on the insurance policies that best suit their needs, • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable., • Possess an upbeat, positive and enthusiastic attitude., • Be a great self-starter with a sense of urgency., • Proficiency to multi-task, follow-thru and follow-up., • Excellent Communication/interpersonal skills., • Must have ability to multi-task., • Professional phone etiquette., • Follow through and exceed current and prospective client expectations., • Excellent Spelling and Grammar skills., • Great Customer Service Skills., • Problem-Solving Capabilities., • Works well with other employees and is a team player with a positive attitude., • Strong work ethic and leadership skills., • Strong communication skills, both oral and written., • Ability to tactfully handle stressful and difficult situations., • Be equipped with great listening and closing skills., • A Property & Casualty license is preferred but will train good individual.

Job DescriptionBenefits: • Travel opportunities, • Life insurance, • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development Location: Lexington, VA (with travel between two offices in the Shenandoah Valley) Compensation: $75,000 $100,000 annually (based on experience and qualifications) About Us: We are a top-performing, growth-oriented State Farm agency with two thriving locations serving thousands of households across Virginia. Our team has earned industry-leading results through exceptional service, high standards, and a relentless commitment to excellence. As we continue to grow, we are seeking an experienced and highly motivated Operations Manager to help scale our business, enhance accountability, and strengthen operational performance. Position Overview: You will be the key driver of day-to-day business operations ensuring our team, systems, and processes all function seamlessly. This individual will directly manage 1520 licensed sales and service agents and serve as the primary link between agency leadership and team members. You will report directly to the Agency Owner and act as the implementer of the agencys strategic vision, executing ideas into action while maintaining a culture of accountability, productivity, and operational excellence. Key Responsibilities: • Oversee daily operations of two high-volume agencies, ensuring consistent execution across sales, service, and administrative functions., • Lead, coach, and hold accountable a team of 1520 licensed agents. Conduct performance reviews, monitor key metrics, and address underperformance constructively and professionally., • Manage contact with recruiter, onboarding, and benefit programs. Handle personnel matters objectively and maintain a healthy, professional team culture., • Track and analyze daily performance data including outbound calls, quotes, sales conversions, customer retention, and marketing sources., • Execute the Agency Owners strategic priorities by developing and maintaining efficient systems, workflows, and accountability structures., • Leverage Salesforce, Microsoft Excel, and CRM reporting tools to manage data accuracy, performance dashboards, and process automation., • Conduct daily and weekly team meetings, ensuring alignment with agency goals. Facilitate productive communication between the owner and staff., • Address team challenges proactively while keeping the owner informed of key developments without requiring their daily involvement., • Maintain operational compliance and ensure all team members are current with licensing and continuing education requirements., • Foster an environment of mutual respect, accountability, and performance balancing empathy with results.Qualifications:, • Bachelors degree required (Business, Management, Finance, or related field preferred)., • 5+ years of experience managing operations or teams in a sales, insurance, or financial services environment., • Demonstrated experience in leading people, managing performance, and fostering accountability in a results-driven culture., • Advanced proficiency in Microsoft Office, Outlook, and Salesforce (or similar CRM platform)., • Exceptional organizational, communication, and leadership skills., • Strong ability to prioritize, delegate, and execute multiple initiatives simultaneously., • Willingness to obtain insurance licenses within the first 90 days., • Integrity, professionalism, and discretion when managing confidential information and employee issues.Ideal Candidate Traits:, • A natural leader and implementer who thrives on structure, clarity, and results., • Decisive and composed able to make sound decisions under pressure., • Comfortable serving as the buffer between ownership and staff ensuring the team is managed, not micromanaged., • A strategic executor who can translate big-picture vision into daily process., • Not afraid to hold people accountable and have tough conversations when needed., • Resourceful, organized, and proactive someone who doesnt wait to be told what to do., • Excited by a fast-paced, growing business where performance and culture both matter deeply.Why Join Us:, • Opportunity to work directly alongside a top 50 nationally ranked State Farm Agency Owner in a proven, high-performance environment., • Be part of a team where your leadership directly shapes the agencys growth and culture., • Competitive compensation with performance-based growth potential., • Strong long-term career opportunity within a respected brand and entrepreneurial organization.

Job DescriptionJoin Our Customer Service Team Today! Are you passionate about providing exceptional customer service and looking to join a company that values your skills and fosters growth? McCrea Heating & Air Conditioning Services is hiring a Customer Service Representative to be the friendly and knowledgeable voice our customers rely on. We’re a family-owned business that invests in our people and creates opportunities for career advancement. If you thrive in a fast-paced, team-oriented environment, we want to hear from you! Key Responsibilities: • Customer Interaction: Respond to incoming calls, emails, and service requests with professionalism and efficiency., • Scheduling: Arrange service appointments, sales consultations, and inspections, providing detailed cost and service information., • Promotions: Educate customers about Service Agreements, membership benefits, and current specials., • Follow-Ups: Make outbound calls for scheduling, renewals, confirmations, and more., • Data Management: Maintain accurate customer records, process orders, and track service details., • Issue Resolution: Escalate unresolved issues promptly to ensure customer satisfaction., • Education and Experience: High school diploma or equivalent with at least two years of customer service experience preferred., • Communication Skills: Strong ability to interact professionally with customers, vendors, staff, and the general public., • Technical Proficiency: Skilled in Microsoft Word, Excel, and Service Titan or similar CRM software; basic mathematical skills., • Organizational Abilities: Detail-oriented, organized, and capable of multitasking in a fast-paced environment while working under pressure., • Adaptability: Ability to adapt to changes in the work environment, manage competing demands, and handle frequent changes, delays, or unexpected events., • Ability to sit, stand, walk, and lift up to 25 pounds as necessary., • Medical, Dental, and Vision Insurance, • 401(k) Retirement Plan, • Company-paid Life Insurance, • Supplemental insurance options (AFLAC), • Short-Term Disability (STD), • Paid Time Off McCrea Heating & Air Conditioning Services is proud to be part of the McCrea family of companies, a family-owned business since 1936 serving Virginia, Pennsylvania, Maryland, Delaware, and West Virginia. We offer a supportive environment that values your contribution, encourages professional growth, and provides long-term stability. Discover why McCrea is an amazing place to build your career!

Job DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities • Establish customer relationships and follow up with customers, as needed., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Maintain a strong work ethic with a total commitment to success each and every day.As an Agent Team Member, you will receive..., • Hourly pay plus commission/bonus, • Valuable experience, • Growth potential/Opportunity for advancement within my agencyRequirements, • Excellent interpersonal skills, • Excellent communication skills - written, verbal and listening, • People-oriented, • Organizational skills, • Self-motivated, • Detail oriented, • Dedicated to customer service, • Ability to work in a team environment This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job Description Our Bedford County Farm Bureau Office in Bedford, VA has an excellent Part-Time (20-25 hours per week) opportunity available for a career oriented, customer focused individual. The Customer Service Representative/ Member Service Specialist is responsible for: • Providing assistance to the county insurance staff in the solicitation, processing and servicing of our insurance products., • Working with our County Board of Directors., • Promoting Farm Bureau Bank., • Previous administrative support experience, • Outstanding technical skills including MS Office applications, • Effective verbal & written communication, • Strong customer service skills and a positive attitude., • Property & Casualty license (within 6 months of hire) Paid for by company, • Previous insurance experience preferred, • Outside/Inside sales experience a plus!, • Paid training for both licensing and standard sales training, • Ongoing development and support in all roles, • Medical and dental insurance on your first day, • Additional perks such as gym membership discounts for field employees, Legal Shield resources and flexible spending account At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more! Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.

Job DescriptionCustomer Service Representative – Entry Level GO2 Delivery – Virginia Beach, VA. Full-Time | On-Site | $17.00/hour | Monday–Friday | 9:00 AM – 5:30 PM 💡 Job Summary Join GO2 Delivery as a Customer Service Representative and be the first point of contact for customers and couriers in a fast-paced logistics environment. Earn $17.00/hour while learning the ins and outs of courier operations. This entry-level, on-site position offers hands-on training and a clear path to Dispatch, Operations Coordinator and beyond. About GO2 Delivery GO2 Delivery is a fast-growing courier and logistics company providing reliable, efficient, and customer-focused delivery services across the region. We pride ourselves on professionalism, teamwork, and a commitment to exceptional service — and we’re looking for dependable, motivated individuals to grow with us. About the Role We’re hiring an entry-level Customer Service Representative (CSR) to join our on-site operations team. In this role, you’ll be the first point of contact for customers and couriers — answering calls, handling delivery inquiries, and helping resolve issues as they arise. This is an excellent opportunity for someone looking to start a career in logistics, dispatch, or operations with room to grow into a Dispatch Operations Coordinator role and beyond. Key Responsibilities * Answer incoming calls and emails from customers and couriers professionally and courteously * Provide accurate updates on delivery status, pickup times, and order details * Serve as the main point of contact between clients and couriers when issues arise * Assist customers with scheduling new deliveries, changes, and cancellations * Document call details, order notes, and updates in the company’s dispatch or CRM system * Escalate service issues or delivery delays to dispatch or management as needed * Maintain professionalism and empathy in time-sensitive situations * Support dispatch and operations staff to ensure smooth, timely service Qualifications * High school diploma or equivalent (Associate or Bachelor’s degree a plus) * Strong verbal and written communication skills * Excellent phone etiquette and attention to detail * Ability to multitask and stay calm under pressure * Basic computer proficiency; familiarity with CRM or dispatch software a plus * Prior customer service, call center, courier, or logistics experience preferred — but not required (we provide full training) * Dependable, team-oriented, and eager to learn What We Offer * Starting pay: $17.00 per hour * Full-time, on-site position (Monday – Friday, 9:00 AM to 5:30 PM) * Paid training and hands-on support * Career advancement opportunities (next step: Dispatch Operations Coordinator) * Supportive, team-driven work environment * Opportunities to grow with a rapidly expanding logistics company Why You’ll Love Working Here If you enjoy helping people, solving problems, and working in a fast-paced, team-oriented environment, GO2 Delivery is the perfect place to build your career. We value reliability, communication, and customer focus — and we reward growth from within. Apply Today Start your career in logistics and customer service with a company that values your potential. Apply now to join GO2 Delivery as a Customer Service Representative! Powered by JazzHR zp0zs6DXdz

Job DescriptionSalary: 13 Schedule: 23 days per week, 8:00 AM 5:00 PM Availability: Must be available to work Saturdays Note: Additional hours required during major floral holidays (Christmas, Valentines Day, Mothers Day, Thanksgiving) Job Overview: We are seeking a positive, organized, and detail-oriented Part-Time Floral Customer Service Representative to join our busy floral department. This role is essential for ensuring excellent customer communication, accurate order processing, and smooth coordination with our delivery team. The majority of this role involves answering incoming phone calls, assisting customers with placing orders, and supporting our team with daily operations. You will also help coordinate with delivery drivers and occasionally field phone calls for other departments. The ideal candidate is a team player with a friendly attitude, excellent communication skills, and the ability to stay organized in a fast-paced environment. Key Responsibilities: • Answer incoming florist-related phone calls with professionalism and courtesy, • Accurately process customer floral orders for same-day or scheduled delivery, • Coordinate and communicate with delivery drivers regarding orders, • Respond promptly to floral department emails, • Occasionally answer calls for other departments and provide basic company information, • Reconcile monthly floral statements and prepare outgoing invoices, • Organize and file floral department paperwork, • Support the team during high-volume holiday weeks with extended hours Qualifications: • Prior customer service or administrative experience preferred, • Strong verbal and written communication skills, • Excellent organizational skills and attention to detail, • Ability to work independently and handle multiple tasks, • Positive attitude and a collaborative, team-oriented mindset, • Availability to work extra hours during peak floral holidays, • Familiarity with FTD systems is a plus Position Details: • Part-Time: 23 days per week, • Hours: 8:00 AM 5:00 PM (89 hour shifts), • Required Availability: Saturdays and major floral holidays

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Competitive salary, • Dental insurance, • Free food & snacks, • Health insurance, • Paid time off, • Training & development, • Competitive Pay, • Professional Development Responsibilities • Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation., • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims., • Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary., • Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals., • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation., • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution., • Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier., • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system., • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.Qualifications, • Hold the insurance license required by your state and have a minimum of two years of commercial lines insurance account management experience as well as a Bachelors Degree or comparable work experience., • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects., • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations., • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision., • Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

Job Description Customer Service Manager Company Overview At Akina Pharmacy, the shared purpose that drives us is to enrich the lives of the people in our care through compounded medications. As a people-first organization, we embrace the Entrepreneurial Operating System (EOS) to ensure our success by prioritizing the recruitment and development of exceptional talent. Joining Akina means stepping into an environment where clear communication, pragmatic decision-making, and accountability are at the forefront. We are committed to empowering our team members and fostering a culture of growth and support. If you are driven by a passion for making a meaningful impact and seek a vibrant, compassionate workplace, we invite you to discover the opportunities awaiting you at Akina Pharmacy. Together, let's build a healthier, happier community. Position Summary At Akina Pharmacy, excellence, compassion, service, and initiative are at the heart of everything we do—and the Customer Service Manager plays a key role in bringing those values to life. This role leads and manages the customer service team to ensure every customer interaction reflects Akina’s commitment to excellence, quality, and care. Through strong leadership and accountability, the Customer Service Manager creates a culture where team members are equipped, supported, and motivated to serve others with excellence. They track and analyze key performance metrics to identify opportunities for improvement, streamline processes, and elevate both individual and team performance. Above all, this role ensures that every customer experience reinforces Akina’s mission to serve with diligent responsiveness and compassion - delivering exceptional results, every time. You will love it here if you are motivated by Akina’s Core Identity Values: • Excellence Always, • Go-Getter’s Unite, • Compassion For All, • Lead + Manage = Accountability (L+M=A): Lead and manage the customer service team towards achieving exceptional service standards, holding team members accountable for their performance, and ensuring they embody the company's core values. This involves setting clear expectations, providing feedback, and fostering a culture of excellence and continuous improvement., • Metrics Management and Reporting: Track & analyze key customer service metrics (, hold time, abandoned call rate, call quality, resolution rates, CSAT/NPS). Generate regular reports to identify trends, opportunities for improvement, and make recommended changes to processes that elevate both performance and the customer experience., • Operational Excellence and System Execution: Oversee the day-to-day operations of the customer service department, including scheduling, workload distribution, and monitoring service levels. Ensure that calls, emails, and tickets are handled efficiently and within defined service standards. Execute and facilitate implementation of customer service processes to ensure they are consistently followed by all (FBA), driving consistency, efficiency, and quality across the team., • Team Development and Capability Building: Develop people as the foundation of the department’s success. Provide regular training and coaching to improve team skills, product & process knowledge, and autonomy., • Average Hold Time (Patients): <90 seconds, • Average Hold Time (Prescribers): <20 seconds, • Abandoned Calls (<5%), • Chat 1st Response Time: <60 seconds Our company runs on EOS purely. That means as a member of this team, you will have a leader who: • Gives clear directions and expectations, • Makes sure you have the necessary tools, • Delegates appropriately, • Has effective meetings, • Meets one-on-one with you quarterly or more, if needed, • Leadership and Management Experience: 3+ of experience leading and managing a customer service team, with a proven ability to foster a culture of excellence and continuous improvement, preferably within healthcare, pharmacy, or another highly regulated industry., • Strong analytical and reporting skills with experience using data to monitor service metrics (e.g., hold time, abandoned call rate, resolution rate, CSAT/NPS) and drive continuous improvement., • Proven ability to lead, train, and develop high-performing teams through coaching, accountability, and alignment with company values, strengthening product knowledge, communication, and system proficiency (e.g., eQMS, EHR)., • Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family., • Paid time off (vacation and sick time): Take advantage of generous paid time off to recharge, focus on personal priorities, and maintain a healthy work-life balance., • Paid Holidays (8 scheduled): Enjoy eight scheduled paid holidays to celebrate and spend quality time with loved ones. XQbQYqdzUR