Trabajos Customer Service en New JerseyJornada parcial

Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into one of the following North American Claims offices: Addison, TX; Maitland, FL; Schaumburg, IL; or Parsippany NJ. We will consider other locations for the right person. In this role you will be responsible for collaborating with our Zurich CoverMore (Travel Guard/ Travelex) partners regarding the oversight of the TPAs that adjudicate claims on travel policies. Additional involvement with assistance providers for review/approvals on in-flight cases where a traveler needs medical assistance/medical evacuation/etc. This role will involve auditing TPA’s claim handling and ensuring service level agreements are met. They will be responsible for reviewing claims above the TPA’s authority and providing approval as well as reviewing appeals and regulatory complaints. Collaborating with our partners at TravelGuard will be a critical responsibility. In this role you will be responsible for: • Manages resolution of service issues between customers, brokers, business units and support service areas., • Drives the due diligence, technical guidance and contract development on new Third Party Administrators., • Ensures Business Unit Third Party Administrators policies and practices are aligned with the Global Claims Policy and tracks and manages audit improvement actions assigned., • Manages Third Party Administrators performance issues., • Drives continuous improvement in customer experience and cost savings., • Manages Third Party Administrators audit and oversight processes and procedures in partnership with Business Unit Claims function., • Partners with the Business Unit to provide corporate governance, assistance and control and mitigate regulatory matter, • Provides required support to Business Unit Claims operation to ensure compliance with Third Party Administrators policy and processes. Basic Qualifications: • Bachelor’s Degree and 5 or more years of experience in the Operations area within the Insurance industry OR • High School Diploma or Equivalent and 7 or more years of experience in the Operations area within the Insurance industry AND • Experience in insurance industry operations and systems, • Experience with Microsoft Office Preferred Qualifications: • Travel claims experience, • Strong verbal and written communication skills Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $59,900.00 - 98,200.00, with short-term incentive bonus eligibility set at 10%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards _.] Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033. Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal. Location(s): AM - Parsippany, AM - Schaumburg, AM - Addison, AM - Maitland Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-LC1 #LI-ASSOCIATE #LI-HYBRID

Starting hiring pay at: $16.50 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc. We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don’t have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us. Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team! Qualities of awesome Canes Customer Service Associate: • Team player, • Excellent communicator, • Happy, Courteous and Enthusiastic, • Hard working and attentive, • Responsible and dependable, • Authentic and genuine, • Takes pride in doing a good job Benefits & Perks available for hourly Crew: • Weekly Pay**, • Closed on Major Holidays*, • Flexible Scheduling, • No-Cost Therapy (In-person, Virtual, or Text Therapy), • Discounts on Entertainment and Lifestyle Purchases, • No-Cost High School Diplomas, • Paid Time Off (eligibility requirements apply), • 401(k) with Employer Match (eligibility requirements apply), • Healthcare Membership Program, • Fitness Discount Program (18 or older) **RAISING CANE’S PAYS WEEKLY, EXCEPT IN SOME STATES (E.G., CALIFORNIA) WHERE THE COMPANY PAYS BI-WEEKLY. *LOCATIONS MAY VARY ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Lift and carry, push or pull heavy objects up to 50 pounds, • Kneel, bend, twist or stoop, • Ascend or descend stairs, • Reach and grasp objects (including above head and below waistline), • Excellent verbal and written communication, • Ability to show up to scheduled shifts on time, • Cleaning tables, floors and other areas of the Restaurant, • Taking orders from Customers and processing payments efficiently, • Follow proper safety procedures when handling and/or preparing food, • Ability to multitask ADDITIONAL REQUIREMENTS: • Must be 18 years of age or older, • Provide all Customers with quick and friendly service, • Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service, • Work under pressure and at a fast pace, • Align with Raising Cane’s culture by balancing Working Hard and Having Fun, • Take initiative, • Comply with Company policies Raising Cane’s appreciates & values individuality. EOE

POSITION OVERVIEW The Account Manager maintains and expands relationships with assigned account base customers, with intentions to maximize sales/profit for every account and most importantly to expand CR market penetration within the assigned area. The Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company. This position will be required to build and sustain productive relationships and partnerships with current customers and prospects to grow sales and to expand CR penetration with Designers, Architects and Builders’ segments. JOB RESPONSIBILITIES: • Establishes productive, professional relationships with key personnel in assigned customer accounts., • Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations., • Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts, • Proactively leads a joint company account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period., • Proactively assesses, clarifies, and validates customer needs on an ongoing basis., • Develops a sales action plan to service accounts with high growth potential, collect strategic “intel”, and develop leads from existing account base to better infiltrate designers, architects, and builder’s as potential customers., • Participates actively with local professional organizations linked with CR's tactics and strategies., • Creates and executes specific plan to introduce and implement CR products in showrooms, K & B accounts to create demand within the market. Expand Pompeii brand penetration assigning more displays to qualified customers/locations., • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. ACCOUNTABILITIES AND PERFORMANCE MEASURES: • Achieves assigned sales quota in designated strategic accounts., • Meets assigned expectations for profitability., • Achieves customer objectives defined by company management., • Completes customer account plans that meet company standards., • Closely coordinates company executive involvement with customer management., • Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution, • Meets quarterly target expectations as far as CR- Display program once posted, • Visits every customer, with displays at least once per month, with mandatory report visits via email to Director of Sales., • Strategizes, organizes assigned territory/region and plan sales calls weekly., • Develops an action plan to approach designers, architects and builders, once fabricator leads are found during weekly visits., • Promotes and executes product knowledge (PKs) at customer’s location and if possible, invite customers to visit one of CR's branches., • Actively participates and leverages branch events as ways to increase sales. REQUIREMENTS/EDUCATION AND EXPERIENCE: • Bachelor’s Degree or proven track record of at least 10 years-experience in sales and marketing is required., • Prefer knowledge and experience in the building material industry, in some capacity., • Have the ability to develop a comprehensive understanding of CR's competitors, including their capabilities, past competitive history, and can assist in developing a plan to beat them!, • Must be detail-oriented and highly organized with a hunter mentality in the approach to developing and executing strategic plans., • Must have the skills to discover, create, and develop new opportunities., • Requires excellent verbal communication and writing skills, but more importantly the desire, ability, and competitiveness to succeed., • Minimum 50% Travel on a regional basis to cover territory. PERSONAL ATTRIBUTES: • Communication Skills – Verbal Communication, Listening, Negotiation, Persuasion, Writing Skills, • Critical Thinking – Adaptable, Flexible, Problem Solving, Desire to Learn, • Positive Attitude – Cooperation, Courteous, Friendly, Honest, Respectful, • Teamwork – Collaborative, Team Player, Accept Feedback, Customer Service, Emotional Intelligence, Interpersonal Skills, • Work Ethic – Drive or Will to Learn, Multi-tasking, Organization, Time management & Efficiency, Strategic Planning, Results Oriented #CRSales BENEFITS Medical Dental Vision Employer Paid Basic Employee Life and AD&D Insurance Employer Paid Long Term Disability Flexible Spending Accounts Voluntary Short-Term Disability Voluntary Life and AD&D Insurance Voluntary Accident Insurance Voluntary Critical Illness Insurance EEO At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. POSITION TYPE/EXPECTED HOURS OF WORK This is a full-time position that requires overtime as business needs dictate. OTHER DUTIES Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. PRIVACY NOTICE We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data. This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent. By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.

Job DescriptionOverview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer Customer Assistance Patrol in Atlantic City, NJ, you will serve and safeguard clients in a range of industries such as Healthcare, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As an Unarmed Patrol Officer in a healthcare setting, you will monitor assigned areas, conduct routine patrols, maintain a visible presence to help deter security-related incidents, and provide exceptional customer service and communication. You will support a caring environment through teamwork, integrity, and reliable service while using technology to document and report security-related activity. Position Type: Part Time Pay Rate: $17.00 / Hour Job Schedule: DayTimeTue12:00 AM - 08:00 AMWed12:00 AM - 08:00 AM What You'll Do: • Provide customer service to patients, visitors, staff, and contractors by carrying out security-related procedures, site-specific policies, and emergency response activities when appropriate., • Conduct regular and random unarmed patrols throughout the healthcare location, including entrances, parking areas, and perimeter locations., • Monitor access points, observe visitor activity, and assist with access-control procedures in accordance with site policies., • Respond to incidents and critical situations in a calm, problem-solving manner, notifying appropriate site contacts and emergency responders as needed., • Document patrols, observations, incidents, and other security-related activities through required reports and logs. Minimum Requirements: • A state, county, or city-issued security-related license is preferred., • Customer service experience is preferred., • Ability to lift more than 20 pounds is preferred., • Comfort using a computer or tablet is preferred., • CPR certification is preferred., • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles., • Possess a high school diploma or equivalent., • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws., • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws., • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law., • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment., • A valid driver’s license will be required for driving positions only. Why Join Us: • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more., • Career Growth: Get paid training and access to career growth opportunities., • Financial Benefits: Participate in our retirement savings plan to invest in your future., • Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program. Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID 2026-1695261

Healthcare Staffing Technology My client is a high-growth healthcare staffing technology company that has achieved 1000% growth over the past eight years and continues to expand into new markets nationwide. They are seeking a VP of Recruiting & Account Management to lead and scale two mission-critical functions. This executive will own team performance, client retention, account growth, and operational execution. Key Responsibilities • Lead and scale multi-state Account Management and Recruiting teams, • Build a performance-driven, accountable culture, • Own client satisfaction, retention, and account growth, • Establish scalable processes for relationship management and issue resolution, • Drive daily, weekly, and monthly performance targets, • Partner with Sales, Product, Technology, and Operations Qualifications • 7+ years of healthcare staffing experience, • 3+ years of people leadership experience, • Proven success managing Recruiting and/or Account Management teams, • Track record of scaling teams in high-growth environments Why Join • Profitable company with a track record of significant growth, • High-impact executive leadership position, • Direct influence on growth and operational strategy, • Competitive compensation and performance-based incentives If you are an experienced healthcare staffing leader interested in building and scaling high-performing teams, please reach out directly.

Location: NYC (Midtown) with locations also in Morristown, NJ and Long Island. Compensation: Flexible base + competitive uncapped commission structure Education: Bachelor of Arts or Bachelor of Science Experience Level: Hiring Entry Level and Experienced Recruiters Position Overview Green Key Resources is seeking an experienced 180 or 360 recruiter. We have opportunities across our F&A team, AEC, Technology, Life Sciences and Legal This role is a hybrid of account management and recruiting, focused on building strong candidate and client relationships. Green Key is very established and recruits across the following verticals: Finance & Accounting, AEC, Technology, Pro Services and Legal, Life Sciences. We are open to industry at this time. The ideal candidate is financially motivated, relationship-driven, and well-versed in the sales industry Key Responsibilities • Manage client accounts, ensuring consistent communication, satisfaction, and long-term partnership growth, • Recruiting, sourcing and cold-calling, • Build and maintain candidate pipelines using ATS, LinkedIn Recruiter, and other sourcing tools, • Parse specialized skills and qualifications for sales resumes to match client needs, • Develop creative strategies to recruit both active and passive candidates, • Provide consultative guidance to clients on hiring trends, talent availability, and workforce planning, • Balance client expectations with candidate experience to achieve successful placement, • Collaborate with internal teams to optimize recruiting workflows and meet hiring goals What We Offer • Continuous training and professional development, • Aggressive commission structure with earning potential from $25,000–$250,000 annually on top of base (depends on level and overall responsibilities regarding salary), • Full benefits: medical, dental, vision, 401k, • Paid time off: holidays, sick leave, vacation, • Employee referral program, • Advanced AI tools and technology, Laptops and desktops day 1, stipends, • Team culture: holiday parties, happy hours, outings, summer half-day Fridays, and more Qualifications • BA/BS degree, • Minimum 3 years experience in recruitment or sales, • Strong industry knowledge with ability to discuss relevant skills and companies, • Excellent communication and interpersonal skills, • Proven success in a fast-paced environment with a drive to exceed goals Green Key Resources offers eligible employees medical, dental, and vision coverage; health savings and indemnity options; life, accident, and short and long-term disability coverage; commuter benefits; an employee assistance and work-life program; a retirement savings plan; paid time off and holidays; and parental leave. This position includes incentive compensation in addition to base salary. Eligibility, plan terms, and incentive structure vary by position and location and will be provided during the hiring process.

Ventós is a global company specializing in the distribution of Essential Oils & Aroma Chemicals for the Flavors & Fragrances industry. Headquartered in Barcelona, Spain, we operate across 9 international subsidiaries, including Ventós USA Inc., based in Kenilworth, NJ. As part of our continued growth, we are looking for a Customer Service Representative to join our U.S. team. This is a key position to strengthen client relationships, ensure customer satisfaction, and contribute to the success of a global leader in our sector. Responsibilities • Act as the main point of contact for customers, providing outstanding service and follow-up., • Process and manage orders, shipping documentation, and logistics coordination., • Identify and assess customer needs, collaborating with Sales, QC, and Logistics teams., • Handle customer inquiries and complaints with professionalism and problem-solving attitude., • Support contract management, stock allocation, and basic accounting operations., • Coordinate sample and documentation requests. Profile • 3+ years of experience in customer service or related roles., • Fluent in English; Spanish or French is a plus., • Strong communication skills, proactive and team-oriented., • Organized, reliable, and able to work independently., • Knowledge of Microsoft Office (Excel), Dynamics NAV, and Google Workspace. What do we offer? • Be part of a growing global company in the Flavors & Fragrances industry., • Hybrid working model (4 days in-office, 1 day remote)., • A dynamic environment with opportunities for professional growth. 🚀 Ready to make an impact? Send us your application and tell us why you’re the perfect fit!

Company Description: B&C Industries is a packaging distribution company with over 25 years of experience in the industry. We offer a diverse line of products and have the largest inventory stock in the tri-state area. Our trained packaging specialists provide exceptional service to our customers. Key Responsibilities: • Respond to customer inquiries via phone or email in a timely and professional manner., • Troubleshoot and resolve customer complaints and issues., • Document customer interactions, track issues, and ensure follow-up where necessary., • Collaborate with other teams to ensure customer satisfaction and issue resolution., • Process orders, returns, and exchanges as needed. Qualifications: • Excellent communication skills, with competent writing skills, • Strong organizational skills, • Outstanding written and oral communication skills., • Proactive mindset and the ability to identify gaps and take initiative. Why Join Us: • Opportunity to be part of a dynamic and growing company in the packaging supply industry., • Collaborative and supportive work environment that values innovation and initiative., • Competitive compensation package and opportunities for professional development and growth.

Ready to grow your sales career? We're Looking for an Account Manager to join our U.S. Sales Team and manage a portfolio of direct generators! If you're passionate about environmental services and aim to build lasting client relationships, this is a great opportunity to make an impact. In this role, you’ll work closely with cross-functional partners—including customer experience, operations, transportation, pricing, and proposals—as well as other Sales leaders to deliver customized solutions that meet your clients’ needs. Candidates must be located or willing to relocate to New York City or North New Jersey. Key Responsibilities Strategic Sales Execution – Implement our third-party sales strategy to grow and maintain a solid customer base while acquiring new business. Achieve and exceed sales targets under the leadership of the EVP of Sales and Regional Manager. High-Impact Sales & Service Calls – Engage with customers and prospects weekly, deepening relationships and maximizing revenue potential by promoting Tradebe’s full-service solutions. Own Your Territory – Develop and execute a territorial business plan, leveraging market insights and collaboration with CSRs and Sales Leadership to dominate your region. Consultative Selling & Customer Engagement – Present our full-service capabilities, positioning Tradebe as a strategic partner in waste management and sustainability solutions. Deliver outstanding customer service, ensuring long-term client satisfaction. Sealing the Deal – Guide clients through documentation, proposals, and bids, following up to secure new business and maximize sales success. Qualifications Education: Bachelor’s degree in Chemistry preferred; other degrees and/or industry experience will be considered Experience: • Five years of experience in the environmental service industry preferred, • Proven expertise in territory management and sales experience. Skills: • Strong organizational skills, • Excellent communication proficiency, • Initiative and proactive approach, • Outstanding customer service skills, • Effective prospecting, negotiation, persuasion, and closing skills, • Ability to build and nurture client relationships, establish rapport, demonstrate empathy, and develop trust to foster long-term partnerships., • Ability to solve specific challenges clients may face., • Strategic thinking and analytical skills to interpret data trends and identify opportunities for upselling or cross-selling to existing clients, • High level of self-confidence Other Requirements: • Valid Driver’s License and reliable transportation, • Ability to travel within the assigned territory for sales calls to current and prospective customers Work Environment Homebased position with 75% travel to customer sites or Tradebe facilities. Why Tradebe is Right for You • Competitive pay and benefits, • Student loan repayment assistance, • Generous vacation and sick plans, • Medical (including telehealth), dental and vision, • 401k Retirement match, • Flexible spending accounts (FSA), • Health savings accounts (HSA), • Agency paid, basic life and AD&D insurance, • Career ladders, professional development, and promotion opportunities, • Leadership opportunities, • Great work environment and culture, • And MORE! The compensation for this position ranges from $80,000-$110,000 annually, based on location, experience, skills, and qualifications. Please note that the top end of the range is not guaranteed and does not represent a starting offer. This position is also eligible for an incentive, in accordance with company incentive policies. Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Export Customer Service Representative WHAT YOU'LL BE DOING You will provide the highest level of customer service through prompt response to all cargo enquiries, complete and accurate bookings and professional communication when following up with the customer on any missing cargo and/or documentation in order for the customers booking to be loaded as scheduled. It is the responsibility of the Export Customer Service Representative to ensure all requirements for the booking are complete so it can be handed over to Load Planning. ESSENTIAL RESPONSIBILITIES INCLUDE: • Communicate effectively to meet customer requirements, resolve customer problems or complaints expeditiously, and complete booking requests timely., • Working with the warehouse to ensure all cargo booked has been received prior to cut off., • Report any OS&D issues on cargo received to customers, follow up to determine the outcome if the cargo can be shipped, required to be re-packed or collected as it could not be exported., • Chase any missing documentation with the customer to ensure all required paperwork is received prior to cut off., • Complete booking requests, • Arrange pick-ups with trucking company, • Contact shippers and complete bookings for overseas routings received, making sure to send the booking confirmation details to the origin office/agent and continue to communicate on the status of the booking to ensure they are aware that the cargo was uplifted., • Determine if the customer requires VLS to complete export customs clearance, if so, correspond with the customs broker (if required) and complete the export entry., • Make sure Load Planning is aware of any special requirements on the handling of the cargo., • Add any additional charges to be billed and expenses for the costs on services incurred during the booking process, • Lodge any hazardous paperwork with the Haz Team to seek pre approval on VLS being able to handle the cargo MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High school or equivalent education; associate degree preferred, • Minimum 2 years of customer service experience; logistics experience preferred, • Ability to multi-task, prioritize, and manage time effectively, • Strong listening, written and verbal communication skills (English required); excellent interpersonal and teamwork skills, • Strong MS Office skills, including Excel, Word, PowerPoint WE ARE VANGUARD We are an industry stalwart and a true innovator. We work with our customers to make doing business easier and more profitable. Day-to-day, we work together to take care of our customers and each other, challenging ourselves to exceed our goals, and thinking ahead to anticipate our customers' future needs. Vanguard is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. We're working to challenge the status quo with the power of diversity, inclusion and collaboration.

Account Manager – Martindale-Avvo At Martindale-Avvo, we’re more than just a company — we’re a team of forward-thinkers, creatives, and industry experts passionate about transforming the legal marketing landscape. As a leading provider of legal marketing solutions, we empower attorneys to showcase their firms and connect with clients at their point of need. With decades of industry leadership behind us, we foster a culture rooted in collaboration, integrity, growth, and continuous learning. When you join Martindale-Avvo, you become part of a diverse, high-performing community united by a shared commitment to excellence and innovation. About the Role Martindale-Avvo is seeking a driven, self-starting Account Manager who is competitive, confident, and consultative. This role is responsible for managing, growing, and retaining an existing book of business while delivering exceptional client service. Account Managers act as trusted advisors to law firm clients, helping them maximize the value of their digital marketing investments while driving revenue growth and minimizing churn. This is a sales-focused, base + commission role with significant opportunity to expand your account list and earnings. What You’ll Do ● Manage an assigned book of business (approximately 300–400 accounts), serving as the primary point of contact for clients. ● Identify, pitch, negotiate, and close upsell and renewal opportunities across Martindale-Avvo products and services. ● Meet or exceed monthly revenue, upsell, and churn-reduction targets. ● Proactively handle and save customer cancellation inquiries through consultative problem-solving. ● Onboard and manage new customer accounts as assigned. ● Provide strategic, data-driven marketing recommendations to help clients optimize their profiles, advertising, and overall digital presence. ● Analyze performance metrics, historical trends, and reports to recommend growth opportunities and improve customer outcomes. ● Build and maintain long-term, high-level client relationships rooted in trust and value. Maintain high activity levels and accurate sales forecasts using Salesforce and internal tools. ● Develop deep expertise in Martindale-Avvo products, online marketing trends, and competitive offerings to confidently address objections and position solutions. ● Deliver a consistently high level of professionalism while complying with all company policies and ethical sales standards. What You Bring ● Bachelor’s degree or equivalent work experience. ● 2+ years of successful B2B sales experience in a solutions-oriented environment; digital marketing experience is a plus. ● Strong consultative selling, negotiation, and closing skills (phone sales experience preferred). ● Excellent written and verbal communication and presentation skills. ● Tech-savvy with experience using Salesforce, Google Workspace, and other business tools. ● Proven ability to build customer loyalty and long-term relationships. ● Exceptional organizational, time-management, and attention-to-detail skills. ● A positive, competitive mindset with a strong work ethic and desire to succeed. Compensation & Benefits ● This role starts at a base of $50,000, plus commission ● 3 weeks of paid vacation, sick time, and paid holidays ● Medical, dental, and vision coverage. Life insurance ● 401(k) with company match ● Voluntary benefits, including pet, home, and auto insurance ● Accessible, transparent leadership and employee recognition programs ● Casual dress code Martindale-Avvo is an Internet Brands Company About Internet Brands: In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process. Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus. Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

BettingJobs are working with a well-established iGaming operator from Europe who are readying their launch in the regulated US market. The operations will be based out of New Jersey, and they are currently looking to hire a customer support team to launch in early 2026. Key Responsibilities: • Provide responsive, professional assistance to customers through live chat, email, and phone., • Support players with account-related questions including registration, verification (KYC), deposits, withdrawals, and gameplay issues., • Guide customers through processes in a compliant manner following NJDGE regulations and responsible gaming policies., • Identify, document, and escalate technical or operational issues to relevant internal teams., • Maintain familiarity with our platform, games, promotions, and internal procedures to deliver accurate information., • Monitor player activity to identify potential fraud or responsible gaming concerns and escalate accordingly., • Work closely with the Compliance, Payments, and Fraud teams to resolve customer requests., • Maintain high-quality service levels and meet performance KPIs., • Contribute to a positive and supportive team environment, especially during the early launch phase. Requirements: • Previous experience in Customer Support, ideally within iGaming, online entertainment, fintech, or a regulated industry., • Strong communication skills and a customer-centric mindset., • Ability to work shifts, including evenings, weekends, and holidays (24/7 operation)., • Basic understanding of online platforms, payment methods, and troubleshooting., • Attention to detail with the ability to follow structured procedures., • Ability to work on-site in the New Jersey office. Nice to have: • Experience in a regulated iGaming market (US or international)., • Familiarity with KYC, AML, and responsible gaming principles., • Experience using customer support platforms (Zendesk, Freshdesk, Salesforce, etc.).

Job Description: We are seeking a highly motivated, entrepreneurial, and results-driven Territory Account Manager to join our growing commercial team. This role is responsible for developing and managing business opportunities across multiple industrial market segments including Water & Wastewater, Wire Rope & Lubrication, Mining & Mineral Processing, Food & Beverage Manufacturing, Offshore & Marine, Oil & Gas, and Industrial Processing & Manufacturing. This is a strategic outside sales and business development role focused on identifying, developing, and growing industrial accounts at both the local and national level. The Territory Account Manager will serve as a consultative partner to customers by delivering technical product solutions, developing long-term relationships, and expanding market share through proactive sales and customer engagement activities. Unlike traditional territory sales positions, this role is market- and opportunity-driven rather than geographically restricted. The Territory Account Manager may pursue opportunities throughout North America based on strategic alignment, customer need, and growth potential. Primary Responsibilities Business Development • Own and grow revenue across your assigned territory through a strategic sales plan., • Prospect and win new business through cold calling, networking, referrals, and trade events—targeting end users, municipalities, contractors, OEMs, engineering firms, distributors, and national accounts., • Drive specification development and product approvals., • Meet or exceed monthly, quarterly, and annual sales targets. Account Management • Manage and grow existing accounts, expanding wallet share through long-term relationships with plant managers, engineers, maintenance, procurement, and operations leadership., • Conduct regular customer visits, presentations, product demonstrations, and technical reviews. Technical & Consultative Selling • Recommend tailored solutions based on customer needs and operating conditions., • Deliver technical presentations, lunch-and-learns, and training; support field trials and evaluations., • Stay current on industry trends, competitive products, and regulatory developments. CRM & Reporting • Use CRM to track interactions, manage opportunities, and forecast revenue., • Maintain weekly pipeline and forecast reporting; track competitor and market activity. Market Segments • Water & Wastewater, • Wire Rope & Lubrication, • Mining & Mineral Processing, • Food & Beverage Manufacturing, • Offshore & Marine, • Oil & Gas, • Industrial Processing & Manufacturing Required Qualifications • Proven success in B2B industrial sales, technical sales, or business development., • Experience within industrial chemical manufacturing, industrial services, water treatment, infrastructure, lubrication, mining, offshore, marine, or related industrial sectors preferred., • Strong prospecting and lead generation experience., • Demonstrated ability to close business and exceed sales goals., • Strong negotiation and communication skills., • Self-motivated with a high level of initiative and accountability., • Experience with CRM software and Microsoft Office Suite., • Ability to travel as required. What We Offer: • $60-$80k DOE; Bonus and Commission, • Comprehensive benefits package, including health and vision insurance., • 401(k) plan, • Opportunities for professional development and career advancement., • A collaborative and supportive work environment. Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Summary: The Senior Strategic Account Manager is responsible for developing and executing strategic account plans that drive revenue growth across pharmaceutical and biotechnology customers. The role manages key customer relationships, identifies and advances business opportunities, and supports the expansion of Terumo’s primary container, CDMO fill-finish, and related injection solutions portfolios. Operating within the U.S. sales organization, the position may also serve as the global account lead for designated strategic customers, coordinating account strategies and commercial activities across regions and functional teams. The role is accountable for pipeline development, revenue growth, customer retention, contract negotiations, and cross-functional collaboration to achieve business objectives and support long-term customer partnerships. Responsibilities: • Identify, prospect, and qualify high-value new business opportunities within target and assigned pharmaceutical and biotech accounts. Drive face-to-face customer outreach, site visits, and industry networking to open doors, uncover untapped opportunities, and build an early-stage pipeline, • Own strategic account development by maintaining frequent customer engagement, building trust with technical and business stakeholders, and expanding access to customer R&D, clinical development, and commercialization pipelines. Where assigned, develop account strategies that align local, regional, and global customer priorities while coordinating with international Terumo colleagues to support customer sites across major regions., • Develop and maintain deep technical/commercial knowledge of Terumo's product platforms and services, including CDMO solutions, fill-finish services, primary container systems, and injection components. Apply a consultative sales approach to align Terumo's capabilities directly with customers' R&D pipelines, clinical needs, pain points, unmet needs and commercialization strategies., • Use Terumo PSD sales processes and CRM tools to maintain accurate, real-time pipeline visibility, lead tracking, opportunity progression, visit reporting, forecasting, highs/lows reporting, and budget follow-up., • Coordinate internal global and regional resources, including sales colleagues, technical, regulatory, quality, operations, and customer service teams, to address customer requirements, advance custom technical solutions, support customer sites across regions, and accelerate complex sales cycles., • Lead comprehensive account planning and cross-functional execution for assigned strategic, key, and potential global accounts. This includes budget development, account project follow-up, issue resolution, global account coordination where applicable, preparation of account roadmaps, and the formulation and negotiation of commercial agreements such as NDAs, MSAs, and supply agreements in cooperation with company legal and IP departments. Knowledge, Skills, and Abilities: • Proactive Hunting Mindset: Demonstrated ability to proactively open doors, uncover opportunities early in the purchasing cycle, build a cold pipeline, and drive deals to closure instead of relying on passive account management. Relationships are a key focus area and important for success in this role., • CDMO & Fill-Finish Expertise: industry knowledge of Contract Development and Manufacturing Organization (CDMO) services, clinical and commercial fill-finish services, and technical service sales workflows., • Technical Packaging Portfolio Knowledge: Working knowledge of pharmaceutical primary packaging (syringes, needles, injection devices, vials), custom injection components, and complex drug delivery systems., • Consultative Solution Selling: Elite capability to assess complex pharmaceutical technical requirements, mapping custom medical device/packaging technologies and CDMO capacities to customer clinical and commercial pipelines., • Commercial Contract Negotiation: Superior communication, presentation, and negotiation skills, with experience constructing and finalizing complex confidentiality agreements (NDAs), Master Service Agreements (MSAs), and long-term commercial supply contracts., • Cross-Functional and Global Influence: Proven ability to lead, coordinate, and drive action across sales colleagues, technical, operations, regulatory, legal, and customer service teams without direct supervisory authority, including the ability to align local and regional stakeholders around shared account objectives., • Global / Key Account Strategy: Ability to develop account strategies for large pharmaceutical customers with sites and stakeholders across multiple regions, balancing global relationship management with local account execution, regional support, and customer-specific site needs., • Market & Regulatory Insight: Knowledge of ISO9000, cGMP quality standards, and basic FDA/EMA regulatory landscapes for combination products and pharmaceutical primary packaging., • High proficiency in utilizing CRM systems for opportunity tracking, pipeline management, forecasting, and commercial reporting., • Demonstrated resilience, strong organizational agility, and a proactive, goal-oriented work ethic. Background and Experience: • Bachelor’s degree in Life Sciences, Engineering, Business, or a related field is required. A master’s degree or MBA is preferred. with a minimum of 7 years’ experience in B2B technical sales, business development, strategic account management, or commercial experience within the pharmaceutical, biotech, CDMO, medical device packaging, or related life science manufacturing industries or a combination of education, training and relevant work experience., • Documented, verifiable history of meeting or exceeding aggressive new business acquisition quotas and introducing innovative solutions to the market is required, • Experience selling CDMO fill-finish services, primary container systems, injection components, or customized combination product services required. Experience managing long-cycle, technical, multi-stakeholder sales and coordinating complex cross-regional/global accounts with international colleagues; direct global account management experience preferred, • Experience developing account plans or customer roadmaps for large key accounts, including customers with global footprints, multiple decision-making centers, and regional site-level requirements is preferred. Compensation and Benefits: We provide competitive and comprehensive benefit options that allow you to design your own plan based on your individual needs which include: paid vacation, paid holidays, health, dental and vision benefits, 401(k), with matching contributions, tax advantage savings accounts, legal plan, voluntary life and AD&D insurance, voluntary long-term disability, short term disability, critical illness and accident insurance, parental leave, personal leave, tuition reimbursement, travel assistance, and an employee assistance program. The salary range for this position is $117,000 - $167,000 per year. Employee Value Proposition: We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come. At Terumo we believe in the power of personal growth and will encourage you to get in the driver’s seat – progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what’s next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, sustainable solutions for patients. Join us, and help shape wherever we go next! Advancing healthcare with heart

Our client is growing and is looking for an Account Manager who knows how to make clients feel like VIPs. If you love branded merchandise, creative problem-solving, and managing projects from idea to delivery then you will fit right in. Do you want to work on exciting client projects and branded campaigns? Work for a business that offers room to grow as they do? Read on, this could be the opportunity you've been looking for. What you'll do as Account Manager: • Own and grow relationships with assigned client accounts, • Manage the full promo product lifecycle(sourcing, quoting, proofs, production), • Present creative product ideas for events, gifting, onboarding kits and campaigns, • Coordinate with suppliers, decorators and fulfillment partners, • Track timelines, budgets and order details with precision, • Identify upsell opportunities and seasonal programs, • Troubleshoot issues before they become client problems What you bring: • Experience in promotional products, print, marketing or agency account management, • Strong project management and multitasking skills, • Exceptional attention to detail, • Creative thinking and confidence presenting ideas, • Ability to thrive in a fast paced, deadline driven environment, • Familiarity with ASI, SAGE, or DistributorCentral is a plus Hours for this position are Monday – Friday 9am to 5pm. Excellent Salary + Bonus. Interested candidates apply today!

COMPANY OVERVIEW About Daybright Financial Simply put, we are one of the nation’s largest independent, privately held firms specializing in employee benefits, retirement plans, and all their associated compliance needs. Since 2008, we have grown by acquiring over 60 local and national firms that have been trusted members of their communities for decades. We hold the coveted “Best Places to Work – USA,” certification and serve more than 22,000 employer groups and 3.6 million plan participants nationally. Daybright Financial also operates a dedicated independent divisional team, Daybright Broker Solutions, _, to further enhance the services, support, and marketing resources to grow the businesses of benefits brokers and consultants and enable professional employer organizations (PEOs) to bring more to the table for their clients — through the seamless delivery of Fortune 500-level health and financial wellness solutions. For more information on Daybright Financial, visit daybright.com. Follow Daybright on , , , and . Be part of a team of thought leaders and seasoned benefits and retirement planning professionals. Daybright is currently seeking a Customer Service Representative to join M3 Technologies within our Broker Solutions Segment. M3 Technologies is located in Matawan, NJ. JOB DESCRIPTION The candidate will become a valued member of the call center team and will be responsible for handling both in-bound and outbound high volume customer service calls. The CSR will be responsible for answering and handling benefits questions concerning billing, form submission, claims processing, and other inquiries regarding their benefits. Most outbound calls are callbacks to clients to provide requested information. The right candidate will have experience working in a call center environment, customer service background, and great communication skills. This is a full-time in-office role. We offer competitive pay, benefits, generous paid time off, paid holidays, a 35-hour full-time work week and more! The hours are Monday – Friday 9am to 5pm with a 1-hour lunch. RESPONSIBILITIES • Answering and redirecting high volume calls., • Provide exemplary service to customers, discussing and explaining their insurance coverage, premiums, and claims., • Resolve premium and billing questions and inquiries., • Assist customers with filing claims., • Record keeping and updating customer files., • Perform other general tasks as needed. EDUCATION AND EXPERIENCE • High school or equivalent (Required)., • 1+ years of call center experience., • 1+ years of insurance experience., • Proficient knowledge of customer service, and standard office practices and procedures., • Proficient computer skills., • Proficient standard office equipment skills., • Outstanding communication skills, both written and verbal., • Strong people skills., • Excellent phone etiquette., • Outstanding organizational skills and attention to detail., • Bilingual in Spanish, a plus., • Supplemental and voluntary benefits experience a plus

Rove is one of the fastest growing premium cannabis brands in the nation. We believe in honesty, simplicity, and transparency. Our goal is to provide customers with the highest quality products that taste great and are created with them in mind. Rove is seeking a vibrant, hungry, enthusiastic, and self-motivated individual to join its brand new New Jersey Team as an Account Manager, based in Montclair, NJ. Account Managers work on a full-time, exempt, W-2 basis, typically traveling within a 100-mile radius of their home. Account Managers are expected to work up to 40+ hours a week and will be eligible for gas reimbursements, car stipend, and medical, dental and vision benefits (following a waiting period). For the right candidate, this is a great opportunity to start or continue a career path in one of the most dynamic and impactful industries of the century! As an Account Manager, you will be the face of our brand to our valued customers and in-market strategic partners. By educating customers about our brands and products, you will have the opportunity to grow your profile in the fast growing New Jersey cannabis market and gain a wealth of sales and marketing intelligence by attending industry events, networking with industry leaders, and using your charm and personality to evangelize Rove in New Jersey. The best qualified candidates will have an outgoing personality, share a genuine interest in Rove’s strains and products, and be willing to be coached by Rove’s Sales & Marketing team. If you like making money while having fun at events and leaving a real, tangible, and personal impact on the growing cannabis market in New Jersey, this role is for you! Responsibilities: • Work with the marketing and sales team to develop customer success strategies to drive sales and growth within existing accounts., • Making cold calls and reaching out to dispensaries and delivery services in your region., • Successfully executing vendor days by promoting and educating customers and users about Rove products, Rove’s company ethos, our services, pricing and events., • Make recommendations to dispensaries and other retails to improve promotional activities and ensure brand integrity., • As needed, taking care of product events kits, materials, and other visual merchandising., • Learn and perform inventory counts at dispensaries and customers carrying Rove's products while on the road., • Being the face of the brand and able to share Rove’s core values and mission., • Fostering long-term relationships with staff and retail buyers., • Develop sales strategies and meet sales quotas., • Develop and execute regional marketing/promotional strategies and tactics., • Staying current on company offerings and industry trends., • Manage and address customer needs and issues., • Help develop customer success strategies to drive sales and growth within existing accounts., • Utilize CRM to maintain a record of all activity., • Demonstrate fluency, enthusiasm, and expertise on Rove products., • Learning on the fly and proactively learning about Rove’s products to pass on knowledge to customers., • Be a role model for our values of respect, integrity, teamwork, compassion, and accountability., • Ability to work evenings and on weekends may be required (with notice)., • The ability to lift or move up to 50 pounds and perform manual tasks is required. Preferred Skills & Experience: • A commitment to excellent customer service., • 1-3 years of experience account management and/or outside sales is preferred., • Great organizational and time management skills., • Strong verbal communication and presentation skills., • Ambitious, self-motivated with a strong sense of integrity., • Proven critical thinking skills and flexibility while performing job duties., • Able to work independently and have strong follow-through., • Must have valid driver’s license and vehicle to travel to customers on a daily basis. Physical Requirements: • Light to moderate lifting (up to 25-75lbs); heavier weights with assistance., • Must be able to stand for prolonged periods of time., • Possibility of repetitive motion. and understanding of lab equipment., • Working at a fast pace, subject to many interruptions and both physical and mental demands. Compensation: • Salary Range from $65,000-$70,000 annually, depending on experience., • Bonus and/or Commission based structure of up to 20% of base salary. Our Benefits! Rove offers a competitive range of benefits that are often hard to come by in the cannabis industry! Our current benefits package for all Account Managers includes: • Reimbursement for all business expense made while on company business, which are reimbursed weekly., • Reimbursement for all gas purchased while on company business, which are reimbursed weekly., • Unlimited PTO for all salaried full time employees., • Dedicated 40 hours of both sick and bereavement leave that renews every year., • Medical coverage through Anthem Blue Cross Blue Shield with up to 80% of the cost covered by the company (following a 60 day waiting period), • Dental and vision plans (employee cost), • 401(k) and Roth 401(k) services (following a 60 day waiting period)., • Private Accident Insurance, • Private Life Insurance, • Pet Insurance

We are seeking a driven and detail-oriented Accounting Manager who is currently pursuing a CPA (parts passed ideal) to help oversee essential accounting operations, facilitate the month-end close process, and support both domestic and international audit and compliance activities. The ideal candidate will combine strong technical accounting expertise with leadership abilities, thriving in a fast-paced, asset-intensive environment. This role will drive financial accuracy, operational efficiency, and ongoing process improvement across the accounting function. Financial Close & Reporting Oversee the month-end close process, ensuring timely and accurate preparation and review of journal entries, account reconciliations, and financial reports Prepare and book payroll journal entries and associated reconciliations Record monthly direct expense accruals and reconcile related accounts Manage and reconcile financial activities for foreign office locations Analyze financial results for completeness and accuracy Prepare and review monthly cash flow statements Compile quarterly financial statements for Treasury submission Deliver weekly financial snapshots of SG&A and Direct Operating Expense revenue to support business strategy Support the Director and Controller with ad hoc projects Audit & Compliance Assist with year-end and interim U.S. audit activities, including preparing schedules and liaising with external auditors Support foreign statutory audit processes Coordinate completion of audit deliverables and provide prompt responses to auditor requests Partner with third-party vendors to manage global tax filings and ensure compliance with international regulatory standards Support company-wide internal control testing, including monitoring and evaluating specific processes for adequate design and effectiveness Leadership & Team Development Manage and mentor the accounting team, providing day-to-day oversight and support Review team deliverables for accuracy and timeliness Provide coaching, performance feedback, and professional development guidance Process Improvement & Systems Lead process improvement initiatives to increase accuracy and efficiency across accounting operations Identify opportunities for automation and scalable solutions Participate in ERP system upgrades, including user acceptance testing, data validation, and ongoing support Education & Experience: Bachelor’s degree in Accounting (required) CPA - Must be currently pursuing - parts passed 8-10+ years of progressive accounting experience Audit experience, ideally gained in public accounting Experience supporting both domestic and international audits Exposure to foreign statutory reporting and tax compliance, preferred Key Qualifications: Advanced proficiency in Microsoft Excel and business intelligence tools (such as PowerBI, Qlik) In-depth knowledge of U.S. GAAP Experience with enterprise General Ledger software (FSM preferred) Ability to manage multiple tasks and thrive in a fast-paced environment Strong organization and deadline management skills Core Competencies: Superior analytical and problem-solving capabilities High level of accuracy and attention to detail Strong ability to prioritize tasks and manage competing deadlines Excellent interpersonal and communication skills, including experience with international stakeholders Proactive approach and a solutions-oriented mindset

Title: Customer Support Location: Sam's Club Hearing Centres across US The updated description now emphasizes that the role is a retail customer service position at a hearing center located inside a retail store in Avondale, Arizona The posting highlights responsibilities including: • Welcoming and engaging with customers, • Creating awareness about available hearing services, • Scheduling appointments with hearing specialists, • Answering basic customer questions, • Maintaining accurate customer and appointment information, • Following up with customers regarding appointments, • Supporting customer service and administrative activities The posting also highlights: • Competitive pay of $17–$19 per hour, • Paid training, • Health insurance, • Career advancement opportunities, • Supportive and customer-focused work environment, • Opportunity to make a meaningful difference in people's lives

Work for one of the largest financial institutions in the world. Great opportunity to build a career within a great organization and network with like-minded professionals. Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Tampa, FL, Jacksonville, FL, or Pennington, NJ! Location: Tampa, FL, Jacksonville, FL, or Pennington, NJ- onsite Pay: $21.00 HR Temp to hire Shift availability: Mon – Sun, must have open availability (Training Mon – Fri 9a -530p ET) Our ideal candidate must have/must be able to: • Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call, • Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients, • Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk, • Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts, • Display passion, commitment and deliver an experience that improves our customers’ financial lives Education/Certification Requirements: • High School Diploma or GED Experience requirements: • 2+ years of call center/contract center experience, • Ability to work effectively in a fast-paced environment, • Proficient with de-escalating situations, • Excellent analytical skills, • Intermediate MS Office Suite skills, • Strong communication skills As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in a Customer Service Representative in Penning, NJ, Tampa, FL or Jacksonville, FL apply NOW for instant consideration! Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to _ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: _ What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry. About The Team You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. 【Job Details】 Job Title: Account Manager Location: Perth Amboy, NJ or Old Bridge, NJ Annual Base: $70,304 - $100,000 + Annual Bonus Job Type: Full-Time What You'll Do • Operational Quality Monitoring: Conduct daily monitoring of project performance metrics, identify anomalies, and perform root cause analysis. Drive rapid resolution of operational issues to ensure customer KPIs are met and enhance the end-to-end service experience., • Customer Relationship Management: Conduct regular client visits and needs assessments to deepen relationships. Build and maintain trust by resolving logistics challenges, boosting satisfaction, and increasing share of wallet., • Process Optimization & Innovation: Leverage operational data and business scenarios to design lean management frameworks. Spearhead cross-departmental process improvements and product iterations to mitigate risks and elevate efficiency., • Revenue Growth & Opportunity Conversion: Track revenue performance, diagnose shortfalls, and implement corrective actions. Identify latent client needs to drive new business initiatives and revenue expansion., • Cross-Functional Collaboration: Coordinate internal and external resources across operations, sales, and product teams. Rapidly address client requirements and standardize complex supply chain solutions. About You • Bachelor’s degree in Business, Supply Chain, Logistics, or a related field preferred, • 1-3+ years of experience in account management, logistics, supply chain, or operations roles, • Strong understanding of end-to-end supply chain or logistics operations preferred, • Proven ability to manage client relationships and drive customer satisfaction, • Strong analytical skills with the ability to interpret data and identify business opportunities, • Experience working in fast-paced, high-growth environments preferred, • Bilingual in English and Mandarin Chinese preferred At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.

Top Healthcare Provider Network The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties. Opportunity to grow as part of the Call Center Career Ladder! Job Summary: The Patient Services Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referrals/appointments, and general department information. The Patient Services Specialist II is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication. Job Responsibilities: • Schedules appointment requests. Indicates special needs as needed., • Communicates insurance participation, financial responsibility, and time of service policy to the patient population., • Obtain patients’ insurance and demographic information and ensure all obtained information is registered in EPIC., • Performs insurance verification and interprets responses. Informs patient of insurance requirements for services provided. Escalates cases for resolution as appropriate., • Helps identify and document trends., • Escalate issues/cases to Supervisor/Manager for resolution., • Supports and participates in a collaborative team-oriented environment. Facilitates team discussions about complex patient scheduling needs., • Takes ownership of resolving scheduling conflicts and communicates with the management team and care providers to resolve scheduling issues., • Collects pre-registration information to address outstanding Epic work queue accounts., • Performs outbound calls to perform Epic referral scheduling., • Ensures processing of requested record collection for patients and correspond with internal parties., • General faxing, filing, and mail sorting., • Contribute to the team by providing support and backup coverage as needed., • Works on escalated cases with higher complexity as assigned. Manage complex cases and troubleshoot as needed., • Helps to mentor other Specialists to resolve complex issues/cases. Escalated such cases to Supervisor for resolution. Ensures remedy is executed successfully., • Mentor assigned Patient Service Specialists on how to deliver excellent service to patients while accurately and efficiently retrieving patient demographic and financial information., • Provide suggestions and recommendations to improve workflow, communication, and overall protocols in an effort to better serve the needs of the patients and department., • Performs other related duties as assigned. Job Requirements: • High School Diploma or the equivalent required., • Minimum of 3 years of relevant experience including proficiency in medical terminology. The incumbent must demonstrate a strong proficiency in a wide range of scheduling complexity and related workflows., • Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations., • Excellent skills in problem assessment, using good judgment, and collaborative problem-solving in complex and interdisciplinary settings., • Excellent verbal and written communication skills including interpersonal skills, • Strong proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs., • Associate's degree or higher preferred., • Prior high volume customer service experience in a call center environment is preferred., • Bilingual (English/Spanish) is a plus, • Hybrid Work Schedule after introductory period.

We are seeking a proactive and analytical CL Account Management Specialist (Logistics Sales Specialist) to support key customer account management, sales strategy execution, and business performance improvement across our logistics and supply chain operations. This role will collaborate closely with customers, internal operations teams, and global headquarters to drive revenue growth, enhance service quality, and ensure smooth end-to-end business processes, as well as logistics operational support. The ideal candidate has strong communication skills, data analysis capabilities, customer-facing experience, and a solid understanding of logistics or supply chain operations. Core Roles • Be the point person for all of communication channel within organization, relevant statistics and planning, monthly business reviews and manage division KPIs., • Lead and manage sales planning and strategic initiatives including annual, semi-annual, quarterly, weekly operating plans., • Challenges and supports forecast assumptions based on analysis of market data, industry dynamics, statistics, and business trends., • Create long-range sales forecasts, working closely with Sales and Operations teams., • Market research (logistics, freight forwarding, warehouse)., • Execute complex quantitative and qualitative analyses of warehouse and transportation costs and metrics., • Provide specialized consulting, strategy development and systems integration services to help clients leverage technology to build effective customer relationships., • Support executive management in process development of business. Key Responsibilities Account Management & Customer Support • Support day-to-day account management for key customers, including order management, service coordination, issue escalation, and follow-up., • Maintain strong customer relationships through regular communication, service reviews, and responsiveness to inquiries and requests., • Assist in preparing customer reports, KPIs, and business review materials. Operations & Business Support • Support sales planning activities, including forecasting, pricing updates, and customer business analysis., • Prepare quotations, rate updates, and commercial documents under guidance from senior team members., • Analyze customer volume trends, operational performance, and cost structures to support decision-making., • Transportation and warehouse operation support Performance Analysis & Reporting • Generate and analyze sales performance reports, margin analysis, and operational dashboards., • Identify service or cost deviation trends and provide recommendations for corrective actions., • Support development of improvement plans with operations and transportation teams. Cross-Functional Collaboration • Work closely with warehouse, transportation, and operations teams to ensure seamless execution of customer requirements., • Communicate schedule changes, operational risks, and improvement opportunities across departments., • Coordinate with HQ/global branches for pricing, routing guides, SOP updates, and special projects. Process & Service Improvement • Support continuous improvement initiatives to enhance service quality, operational efficiency, and customer satisfaction., • Assist in SOP creation, revisions, and implementation of standardized service processes., • Participate in root-cause analysis for service failures and monitor action plan progress. Administrative & Support Duties • Maintain accurate sales and customer data in internal systems (ERP/CRM/WMS/TMS)., • Support internal audits, compliance checks, and customer requirements documentation., • Perform additional duties assigned by the Sales Manager or department leadership. Qualifications • Bachelor’s Degree in Business, Supply Chain, Logistics, or related field preferred., • 5+ years of experience in logistics, supply chain, sales support, or customer account management., • Bilingual in English and Korean., • Experience with Microsoft office, particularly Excel (VLOOKUP’s and pivot tables), • Proficient in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint, • Strong analytical skills with proficiency in Excel and PowerPoint (data analysis, reporting, presentation)., • Experience in 3PL, freight forwarding, warehousing, or transportation operations preferred., • Strong communication and coordination skills; ability to work effectively cross-functionally., • Highly organized with strong attention to detail and ability to manage multiple tasks., • Ability to thrive in a fast-paced logistics environment. Skills • Detail oriented and ability to manage multiple tasks and prioritize time sensitive situations in a fast-paced environment, • Clear and concise communication skills with good attitude and ability to work in a team setting, • Able to sense urgency and know when to escalate for assistance, • Can create and maintain professional relationships with customers and carriers Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, 401K, and generous PTOs / paid holidays Business Hours: Mon-Fri 08:00 AM to 5:00 PM (Flexibility to work extended hours or occasional overtime as required to support transportation operations) Job Type: Full-time This position is not eligible for employer-sponsored work authorization now or in the future. Applicants must be legally authorized to work in the United States without employer sponsorship. Equal Opportunity & Inclusive Workplace LX Pantos America, Inc. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value diverse backgrounds, experiences, and perspectives, and we strive to create an environment where all employees feel respected and empowered. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

Customer Service Representative with Trucking or Logistics Experience My name is Bill Stevens, and I have a new twelve month plus Customer Service Representative opportunity available for a major firm located in Kearny, New Jersey that could be of interest to you, please review my specification below and I am available at any time to speak with you so please feel free to call me. The work week schedule will be onsite. The shifts for these roles will be 11:00 AM -7:00 PM or 12:00 PM – 8:00PM. The ideal candidate should also possess a green card or be of citizenship. No Visa entanglements and no H1-B holding company submittals. This position pays $25.00 to $30.00 per hour on a w-2 basis for a forty-hour work week. Position Overview: Our client is seeking an experienced Customer Service Representative with a background in either the trucking, transportation, cargo, freight, distribution, or drayage industry. The successful candidate will serve as a primary point of contact for customers, drivers, dispatchers, warehouses, terminals, and internal operations personnel, ensuring shipments are coordinated efficiently and customers receive timely and accurate updates. This is an excellent opportunity for someone who understands the daily demands of a transportation/logistics environment and is comfortable working in a fast-paced operation where communication, follow-through, and attention to detail are essential. Responsibilities: Serve as the primary customer-service contact for transportation, trucking, freight, cargo, and drayage customers. Communicate with customers regarding shipment status, pickup and delivery appointments, delays, exceptions, and delivery schedules. Track shipments and provide accurate, timely updates to customers and internal operations. Coordinate closely with dispatchers, drivers, warehouse personnel, terminals, carriers, and customers. Enter and maintain shipment information, customer requests, delivery information, and related documentation in transportation/logistics systems. Handle customer inquiries, complaints, service issues, and shipment discrepancies professionally and efficiently. Assist with scheduling pickups and deliveries and resolving appointment or routing issues. Monitor shipments for delays, missed appointments, equipment issues, and other exceptions and communicate these issues to the appropriate parties. Review and process transportation documentation such as Bills of Lading (BOLs), Proof of Delivery (POD), delivery receipts, load information, and related paperwork. Work with operations and dispatch to resolve problems and keep customers informed. Maintain accurate records and follow established company procedures. Provide general administrative and operational support to the transportation/logistics team as needed. Qualifications: Minimum of Five years of customer service experience within the transportation, trucking, freight, cargo, distribution, logistics, or drayage industry. Strong understanding of transportation and logistics operations. Experience communicating with drivers, dispatchers, customers, warehouses, terminals, or carriers. Strong telephone and email communication skills. Excellent follow-up and problem-solving abilities. Ability to manage multiple shipments, customer requests, and priorities simultaneously. Strong attention to detail and accurate data-entry skills. Experience with transportation management systems (TMS) or other logistics software preferred. Familiarity with transportation terminology, including BOL, POD, ETA, pickup/delivery appointments, detention, demurrage, containers, chassis, freight, loads, and dispatch preferred. Proficiency with Microsoft Office, particularly Outlook and Excel. Candidate Profile: The ideal candidate will be a strong communicator. He / She should be comfortable dealing with customers while simultaneously coordinating with drivers, dispatch, warehouses, terminals, and internal operations to resolve shipment issues. The interview process will include an initial phone or virtual interview screening. Please let me know your interest in this position, availability to interview and start for this position along with a copy of your recent resume or please feel free to call me at any time with any questions. Regards Bill Stevens Senior Technical Recruiter PRI Technology Denville, New Jersey 07834 P: 973-732-5454 x21 P: 973-354-2799 Bill.Stevens@PRITechnology.com

SUMMARY Join a customer-focused sales support team where you will help keep the order process moving from initial inquiry through fulfillment. This role combines inside sales support, customer service, order coordination and cross-functional communication, offering hands-on exposure to the full customer order cycle in a fast-paced environment. RESPONSIBILITIES • Handle customer questions related to pricing, order progress, delivery timing, expedited requests and proof of delivery., • Create quotations and verify pricing, product requirements, lead times and supporting details for accuracy., • Prepare, review and enter customer orders, including order acknowledgements and packing documentation., • Coordinate with planning and other internal groups to confirm material availability, production needs and expected delivery dates., • Process order revisions, returns, credits, consignment activity and replenishment requests following established procedures., • Develop specification documentation from customer requirements, samples or survey information., • Maintain accurate customer, order and service records within applicable business systems., • Follow up with customers after selected shipments or service issues and escalate quality, delivery or order concerns when needed., • Support the sales function with customer follow-up, reporting, administrative coordination and related activities., • Build productive relationships with customers and internal partners while providing responsive, professional service. QUALIFICATIONS • 2-3 years of experience in customer service, inside sales, order management or a similar customer-facing support role; manufacturing or industrial experience preferred., • High school diploma or equivalent required; additional education in business, sales or a related discipline is a plus., • Proficiency with Microsoft Word, Excel, email and web-based business tools; ERP experience preferred., • Strong written and verbal communication skills with a professional, customer-focused approach., • High attention to detail and accuracy when preparing quotes, entering orders and maintaining documentation., • Ability to organize priorities, manage multiple deadlines and follow through in a fast-moving environment., • Strong problem-solving, time-management and interpersonal skills, including the ability to handle challenging customer situations tactfully., • Comfort working independently while collaborating effectively across departments. BENEFITS • Opportunity to build broad experience across customer service, inside sales support and order management., • Hands-on exposure to quoting, ERP-based order processing, fulfillment coordination and customer account support., • Cross-functional collaboration with sales, planning, production and other business teams., • Varied day-to-day work combining customer communication, problem-solving, documentation and order coordination., • Opportunity to strengthen commercial and operational skills in a team-oriented environment.

ProDirect Laboratory PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers. Let's redefine excellence, together. Job description Position Highlights: We are rapidly expanding our US team and are seeking an experienced Costumer Service Manager. The Customer Service Manager will oversee daily operations, coach and develop team members, resolve escalated customer concerns, and identify opportunities to improve service quality, efficiency, and customer satisfaction. The ideal candidate is an effective leader with strong communication and problem-solving skills who can balance customer needs with business objectives. About us: Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer-driven commitment to excellence. Office Based: ProDirect Dental Laboratory 160 Chubb Ave, Suite 102, Lyndhurst, NJ 07071 Position Highlights: Customer Service Manager Duties: • Supervising day-to-day operations in the customer service department., • Responding to customer service issues in a timely manner., • Creating effective customer service procedures, policies, and standards., • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis., • Maintaining accurate records and documenting all customer service activities and discussions., • Assessing service statistics and preparing detailed reports on your findings., • Hiring and training new customer service agents., • Managing the approved budget of the customer service department., • Staying informed on the latest industry techniques and methods., • Excellent and strong negotiation and persuasion skills Job Description (including but not limited to) • Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources., • Maximizes customer operational performance by providing help desk resources and technical advice., • Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees., • Manages customer service staff, communicates job expectations, and performs appraisals and job reviews., • Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures., • Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results., • Implements production, productivity, quality, and customer-service standards., • Contributes customer service information and recommendations to strategic plans and reviews., • Audits customer service procedures and trends and determines system improvements., • Enforces company policies and procedures., • Determines customer service requirements by maintaining contact with customers and visiting operational environments., • Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations. Skills and Qualifications • Bachelor’s degree in business administration or relevant field., • A minimum of 5 years of proven experience in a customer service position., • 3 years of proven experience in leadership, • Proficiency in Microsoft Office and customer service software., • Outstanding written and verbal communication skills., • Good understanding of management practices and techniques., • Excellent leadership and interpersonal skills., • Call Center experience is a plus, • Dental lab customer experience is a plus Job Type: Full-time Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Work Location: In person

Pay: $80,000.00 - $100,000.00 per year Job description: Join Merola Tile, a leader in the ceramic tile industry. We are seeking an experienced Customer Service & Order Management Manager to lead a high-volume customer service team supporting B2B customers. This role oversees daily inbound calls, email inquiries, order entry and processing, EDI transactions, customer escalations, and team performance. The ideal candidate has experience leading a customer service or contact center team in a distribution, manufacturing, wholesale, or order-management environment. This is not a retail or hospitality customer service management position. The Customer Service & Order Management Manager is a hands-on, build-and-stabilize leadership role responsible for creating dependable daily control across Customer Service. From day one, this person owns staffing and coverage, work assignment, quality and quantity assurance, training, coaching, documentation, accountability, and exception closure across locations and channels. Essential Duties • Plan and lead daily Customer Service operations across New Jersey, California, and other assigned locations, including telephone, email, chat, orders, portals/EDI, complaints, returns, credits, and open customer commitments., • Assign work with clear ownership, priorities, due times, quality and quantity standards, decision authority, and escalation expectations., • Assure accurate and on-time completion by monitoring workload, backlog, aging, productivity, quality, and customer commitments; reallocate or escalate before commitments are missed., • Inspect quality through defined audits of customer communications, orders, documentation, credits, returns, and system transactions; retain evidence and close corrective actions., • Run a consistent operating rhythm including daily kickoff, queue and exception reviews, end-of-day closure, weekly scorecards, coaching, training, staffing, and capacity reviews., • Manage attendance, schedules, coverage, cross-training, backup plans, and surge support within approved authority., • Train, qualify, coach, recognize, and correct employees; maintain role standards, training records, documented coaching, and development plans., • Own routine accountability for attendance, conduct, productivity, quality, and recurring performance gaps, escalating formal employment matters with complete documentation., • Control customer and operational exceptions through closure and coordinate cross-functional handoffs with Sales, Warehouse, Accounting, Product, Digital Commerce, Operations, Inventory, and IT., • Maintain Salesforce/CRM discipline and current SOPs, checklists, templates, training materials, reason codes, and escalation guides., • Use performance data and root-cause analysis to improve service, reduce rework and aging, strengthen processes, and recommend staffing, capacity, technology, and system improvements., • During the first year, develop Level 3.1 capability by refining KPIs, leading at least one cross-functional process improvement, developing Lead/backup coverage, and building a sustainable Customer Experience operating system. Other Duties • Stay current on operational trends, compliance requirements, and best practices., • Provide timely, fact-based reporting on results, risks, trends, open commitments, customer issues, and resource needs., • Support recruiting, onboarding, performance evaluations, succession planning, and employee progression., • Perform other duties and improvement work consistent with the responsibilities of the position. Competencies • Project Management - Organizes work, priorities, deadlines, resources, and follow-through to achieve dependable results., • Delegation - Assigns clear ownership, standards, authority, due times, and escalation expectations while retaining supervisory accountability., • Analytical - Uses facts, measures, trends, and root-cause analysis to identify risks and drive corrective action., • Managing People - Sets expectations, coaches' performance, documents outcomes, develops capability, and applies fair accountability., • Quality Management - Builds and uses standards, audits, controls, and corrective actions to improve accuracy and consistency. Requirements • Five or more years of progressive Customer Service, order management, distribution support, or closely related experience., • At least two years of formal direct people-supervision experience, including work assignment, measurement, coaching, documentation, attendance, and performance accountability., • Demonstrated experience building or materially improving daily operating discipline, quality controls, quantity measures, training, and accountability., • Experience managing customer/order work across multiple channels and coordinating with Sales, Warehouse, Accounting, Product, Operations, Inventory, and IT., • Experience with ERP, WMS, EDI/API, CRM/Salesforce, partner portals, email/chat, reporting, and order/service workflows., • Strong written and verbal communication, organization, analytical ability, judgment, problem solving, and follow-through., • Experience in wholesale, distribution, building materials, tile/flooring, e-commerce, marketplace, or another process-driven environment preferred., • Associate degree or equivalent relevant experience; bachelor's degree preferred., • Authorized to work in the United States without company sponsorship and able to travel between company locations as business needs require. Physical Demands Regularly stand/sit for extended periods, operate office equipment, perform light to moderate lifting, lift/move up to 15 lbs. occasionally, bend, twist, and maintain proper posture. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions of the role in accordance with applicable laws. Work Environment Work is regularly performed in a warehouse and manufacturing environment where temperatures may be extreme, with exposure to dust, odors, noise, and fumes. Noise levels are typically moderate. Employees may also be exposed to chemicals and cleaning agents on a daily basis. Benefits: • Medical, Vision, and Dental Insurance, • 9 Annual Paid Holidays (including New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas), • Paid Time Off — earned and accrued from your first day with the company, • 401(k) Plan with company match (eligibility after 1 month), • Employer-Paid Life Insurance, • Performance Reviews after 90 days and annually, • Quarterly Company Goals — opportunity to earn up to 4 weeks of additional bonus pay annually, • Employee Assistance Program (EAP), • Employee Referral Bonus Program, • Employee Discount on tile after 6 months, • Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily, • Weekly Company Lunches, • Company Culture Events — BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more, • Fun, Friendly, Family-Like Environment Job Type: Full-time

POSITION SUMMARY The Account Project Manager is a client-facing business and delivery owner responsible for managing both the client relationship and the end-to-end execution of assigned marketing programs. The role combines traditional Account Service and Project Management responsibilities into one integrated function, ensuring that client needs are translated into clear scope, actionable workstreams, high-quality deliverables, and disciplined execution across timelines, budgets, resources, and cross-functional teams. This role serves as the central point of coordination between the client and HSAD internal teams, with accountability from intake and scoping through delivery, financial reconciliation, and post-project review. KEY RESPONSIBILITIES Client Partnership & Business Ownership • Serve as the primary day-to-day client contact and build trusted relationships with client stakeholders., • Understand client business priorities, marketing objectives, and operational needs; translate them into clear agency workstreams and deliverables., • Lead client meetings, status updates, campaign discussions, and presentations; communicate recommendations, decisions, risks, and next steps clearly., • Anticipate client needs, identify potential growth opportunities, and proactively manage scope conversations., • Coordinate complex stakeholder requirements, including internal leadership, legal/compliance, and multi-layer approval processes., • Act as a business partner rather than a request relay by bringing solutions, recommendations, and clear ownership to client discussions. Project & Delivery Management • Own assigned projects from intake and scoping through planning, execution, delivery, and closeout., • Build and manage project plans, timelines, milestones, dependencies, workflows, and responsibilities across participating teams., • Coordinate cross-functional teams including creative, content production, media, digital, channel operations, and other specialists as required., • Maintain clear visibility into project status and ensure work remains aligned to client priorities, approved scope, and delivery expectations., • Identify delivery risks, bottlenecks, and dependencies early; develop mitigation plans and escalate issues when necessary., • Ensure client-facing deliverables are complete, accurate, on brief, and appropriately reviewed before submission., • Lead post-project or post-campaign reviews and capture key learnings for future work. Scope, Budget & Resource Management • Develop project estimates and support statements of work, change requests, and scope documentation as required., • Track budgets, actual costs, and project financials; support reconciliation and provide clear financial updates to clients and internal leadership., • Monitor out-of-scope requests and ensure scope changes are identified, communicated, and addressed before work proceeds., • Coordinate resource needs and capacity with functional leaders; proactively flag resource constraints or gaps that may affect delivery., • Maintain organized project documentation, approvals, decision logs, and status reporting. Quality, Communication & Accountability • Establish clear expectations for owners, deadlines, approvals, and deliverable standards at the start of each project., • Drive follow-through across internal and client stakeholders and ensure decisions and action items are documented., • Maintain consistent quality-control practices and ensure work meets client, brand, and agency standards., • Communicate changes in scope, timing, budget, or risk promptly and transparently., • Demonstrate a solution-oriented, organized, and accountable working style across all client and internal interactions. QUALIFICATIONS • Bachelor's degree in Marketing, Advertising, Communications, Business, or a related field, or equivalent professional experience., • Experience in account management, project management, integrated marketing, or a comparable client-service role., • Demonstrated ability to manage multiple concurrent projects, priorities, stakeholders, and deadlines in a fast-paced environment., • Strong understanding of integrated marketing workflows and the roles of creative, media, digital, production, and channel teams., • Experience managing project scope, estimates, budgets, timelines, and cross-functional delivery., • Strong client-facing communication, presentation, organization, and documentation skills., • Ability to identify issues early, make sound day-to-day decisions, and escalate appropriately., • Comfort operating with ownership and ambiguity in an evolving organization. CORE COMPETENCIES • Client Partnership & Business Acumen, • End-to-End Project Ownership, • Scope & Financial Discipline, • Cross-Functional Leadership, • Planning & Prioritization, • Clear Communication & Documentation, • Problem Solving & Risk Management, • Quality & Accountability SUCCESS IN THIS ROLE Success is demonstrated by strong client trust, disciplined project execution, clear scope and financial management, timely and high-quality delivery, effective cross-functional coordination, and proactive identification of business needs and opportunities.

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group’s Sales Team has an exciting career opportunity for a full time Strategic Accounts Manager reporting to the Director, Market Sales. This position will be working from Central & Northern NJ and Eastern Upstate NY Position Summary: The Strategic Accounts Manager at Celebrity Cruises Brand is responsible for profitable revenue generation from assigned retail travel accounts (generating a minimum of $50K in annual revenue) with a cumulative portfolio of $20M. Strategic Accounts Manager is accountable for growth of assigned accounts to meet company sales and growth goals with emphasis on account penetration. Essential Duties and Responsibilities: • Builds and maintain relationships with decision-makers, front line advisors and managing team of accounts within territory., • Conducts annual contract negotiations, including revenue/passenger growth targets and allocation of co-op marketing funds., • Analyzes sales data and business trends to conduct business reviews with assigned accounts., • Develops tactical promotion strategies for assigned accounts, with accountability for ROI analysis and practice-sharing., • Conducts and coordinates agent trainings, ensuring the development of Celebrity brand champions. Ensures that assigned accounts and advisors are kept up to date with the latest brand information including itineraries, pricing, product enhancements and trade resources., • Consistently monitors and updates customer business profiles within CRM system (ROI, cost of sale, yield, retention, automation), • Partner with Director of Sales and HQ teams to develop and implement strategies to take advantage of new sales opportunities within region., • Works with Key Account Manager handling HQ roll-up accounts to analyze and develop opportunities and targeted initiatives., • Gathers and communicates reporting on customer business profile (ROI, cost of sale, yield, retention, automation)., • Strategic Accounts Manager is responsible for complete knowledge of all Celebrity Cruises products, services, and brand representation., • Strategic Accounts Manager will perform other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications, Knowledge and Skills: • Minimum 3 to 5 proven outside sales experience required., • Travel industry preferred., • Must be able to travel and live in assigned territory., • Established success and proven proficiency in the core competencies required., • Bachelor's degree preferred, or combination of education and experience., • Must be able to work weekends., • Applies sound judgment, • Negotiation Skills, • Financial /Business acumen, • Presentation and Communication skills, • Information Management (Technology; Sales Automation), • Territory Management, • Interpersonal and Collaboration skills, • Sales Aptitude and Ability, • Strong solution selling skills, • Ability to use multiple communication and interaction methods to collaborate effectively, get results with others and develop customer champions, • Ability to display the highest level of personal integrity, takes responsibility for personal and organizational results, and proactively develops greater ability, • Fosters Collaboration and Cooperation, • Champions Change and Innovation We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. No immigration sponsorship offered. Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

Position Title: Client Relations Specialist Location: Bergen County, NJ Overview: A well-established mid-size law firm is seeking a Client Relations Specialist to act as a key point of contact for clients throughout their engagement. This role focuses on delivering high-quality service, managing communications, and supporting case progression in a fast-paced, client-facing environment. Key Responsibilities: • Serve as the primary point of contact for client inquiries via phone, email, and other channels, • Provide timely, accurate updates regarding case status, next steps, and documentation needs, • Conduct outbound follow-ups related to documentation, medical records, and case updates, • Maintain detailed and accurate records within a case management/CRM system, • Monitor and manage communication queues (calls, emails, tasks) to ensure timely resolution, • Coordinate with internal teams and external partners on referrals and case handoffs, • Escalate complex or sensitive client concerns appropriately, • Ensure compliance with confidentiality standards and firm guidelines, • Meet performance metrics including response times, call handling, and quality standards Qualifications: • Bachelor’s degree or equivalent experience preferred, • 2+ years of experience in client services, call center, or professional services environment, • Legal industry experience is a plus, • Strong written and verbal communication skills, • Experience managing high-volume calls and emails, • Familiarity with CRM or case management systems preferred Skills & Competencies: • Client-first mindset with strong interpersonal skills, • Ability to handle sensitive conversations with professionalism and empathy, • Strong organizational skills and attention to detail, • Ability to multitask and manage time effectively in a fast-paced environment, • Team-oriented with a collaborative approach

🚨 Ocean Import Professionals: We’re Hiring! 🚢 I’m looking for an experienced Ocean Import Customer Service Manager for a full-time opportunity in the Bridgewater, NJ area. The ideal candidate will bring: 🔹 5+ years of Ocean Import / Freight Forwarding / NVOCC experience 🔹 3+ years of team leadership/supervisory experience 🔹 Strong FCL/LCL and door-to-door shipment knowledge 🔹 Experience with customs clearance, documentation, carrier coordination, pricing/quoting, and tracking & tracing 🔹 CargoWise One experience is a plus This is a great opportunity for someone who knows the ocean import world inside and out and is ready to lead a team while providing outstanding customer service. Benefits: M/D/V, Vacation Time and 401K

Control Associates is a 90+ year leader in industrial process automation, partnering with Emerson Automation Solutions to deliver premier process control systems, valves, instrumentation, and asset reliability solutions across the New York tri-state area. Our work powers critical industries from pharmaceutical manufacturers developing life-saving treatments to power plants keeping communities running. https://www.control-associates.com/ \n \n \n Account Manager for Measurement Solutions \n Role: We are seeking an Account Manager for our Measurement Solutions team. She/He will drive business growth within new and established accounts across multiple industries. The Account Manager will bridge technical, interpersonal, and business domains to set a vision and collaborate to develop and deliver products, services, and integrated solutions to meet that vision. If you have an inquisitive nature, and a desire to grow the business through selling mutually beneficial business outcomes, this role is for you! \n Responsibilities: \n\n • Ownership of the external customer relationships selling our measurement instrumentation products and services portfolio through a consultative approach\n, • Develop and execute account plans to grow our portfolio within named accounts\n, • Proactively network and build strong relationships with key client stakeholders, decision makers and influencers\n, • Develop and execute pursuit strategies to win\n, • Create and maintain sales forecasts and opportunity pipeline through use of CRM tool\n, • Maintain a thorough knowledge and understanding of all our products and services within our Measurement Solutions portfolio\n, • Engage directly with clients through onsite visits within the Tri-State area\n, • Organize, coordinate, and support customer seminars\n, • Drive company, team, and individual goals\n, • Normal Working Hours: Monday through Friday 8:00 AM to 5:00 PM\n\n Prerequisites: \n\n • 4+ years of experience within our served industries in an engineering and/or sales capacity\n, • BS/BE degree in a discipline that supports a technical knowledge of the business.\n, • Demonstrated ability to interface with decision makers\n, • Problem Solver, able to uncover the true root cause, and have an open-minded approach to create a solution\n, • Strategic thinker with a propensity to connect technologies to business outcomes and to anticipate the emerging needs of customers\n, • Results driven, a professional who has consistently exceeded goals.\n, • Client facing role, must have excellent communications, interpersonal, organization, and time management skills.\n, • Excellent computer skills, Microsoft Office Suite expertise with Advanced Excel and CRM experience\n, • Please note that work visa sponsorship is not available for this role.\n, • This is a direct placement position; third party contracts are not available.\n\n Control Associates, Inc. offers a competitive base salary with a performance driven bonus. \n Base Salary range for this role is $110K-$140K, with a substantial sales bonus potential \n Excellent benefits, including multiple medical plan choices, vision, and dental insurance with coverage for both employees and dependent family members. Medical and dependent care flexible spending benefits, health savings accounts, company paid for long-term disability and life/ADD insurance plans with a buy up option. \n Paid time off including vacation days, holidays, and sick days \n Our retirement plans include a 401(k) plan (with company match) and an Employee Stock Ownership Plan (ESOP), is a company-funded benefit that provides additional retirement compensation to qualifying employees. \n Certification/Training, we provide both in-house and Client/System specific technical training \n Control Associates Inc. is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to age, creed, race religion, color, national origin, citizenship, disability, sex, marital status, sexual orientation, familial status, gender, ancestry, or liability for services in the U.S. Armed Forces, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment. Control Associates participates in E-Verify. Click here to view E-Verify Participation Poster

We are seeking a Customer Service/Order Processing Representative who will be responsible for the following. Manage customer orders, communication and timely follow up of a customer portfolio. Communicate and collaborate effectively with internal teams, sales and customers providing accurate information and comprehensive, timely updates in an effort to reduce customer effort and enhance the customer experience. Provide customers the information necessary to manage their businesses by representing standards of excellence in service and Customer Support with the goal of developing long term customer loyalty. RESPONSIBILITIES: • Within Customer Support guidelines and established processes, manage customer orders, projects and all tasks necessary for order management and follow through including data entry, establishing and communicating lead times and validating accuracy and attention to detail of orders and product required., • Manage customer projects and orders according to standard Customer Service protocols of communication., • Communicate and collaborate internally and cross functionally on all information related to customer orders and lead times. Communicate to other CSRs, Project Managers and Director, • Adhere to established processes and approval requirements for all requests outside of established lead times., • Build customer confidence and exemplify company’s commitment to excellence in service with effective communication addressing customer needs through setting accurate expectations and follow up., • Provide timely responses to customer and internal inquiries with requested information or updates as to when information will be available., • Proactively anticipate follow up and communication that will reduce customer effort., • Participate in establishing best practices for Customer Service to continually develop service excellence., • As part of team support, mentor Associate Customer Service Reps. REQUIREMENTS: • Minimum of 3+ years Customer Support Experience, • Extensive experience managing customer information, conversations, setting customer expectations and working independently delivering, • Experience processing orders from point of sale to delivery of products to customers, • Exceptional organizational and communication skills, • Experience with ERP system, • Proficiency with Excel

Job Title: Customer Service Account Specialist Location: Bridgewater, NJ The Customer Service Account Specialist will be tasked with delivering amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new customers while interacting and collaborating internally with relevant departments to meet customer expectations and needs. Responsibilities: • Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor)., • Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound), • Voice of Customer: Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions. Build customer’s trust & relationship by supporting in supply, commercial & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits., • Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. Schedule follow-up actions., • Customer Service Experience Operations: Provide a quality service to customers while identifying opportunities to secure new business or support retention via customer interaction. Responsibilities may include handling customer cases and dealing with complex queries to minimize disruption & downtime., • Collaboration: Close collaboration with internal partners/functions (CSX, Center of Excellence/CoE, Global Business Solutions/GBS+, Supply Chain), mainly via Service Cloud, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities; monitor and ensure delivery of other functions commitments., • Customer Experience Implementation: Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing. Differentiate service per customer according to Customer Segmentation, Service Levels, and customer satisfaction level., • Continuous Improvement: Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements to enhance operational efficiencies, streamline workflows or improve customer’s experience., • Performance Management: Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use KPI’s, performance management systems and reports to improve personal performance., • Supporting Systems: Utilize customer service supporting systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use)., • Time Management & Activities Planning: Plan own activities on a daily, weekly and monthly basis to ensure business continuity, enhance efficiencies and improve customer satisfaction. Actively participate in team meetings to align priorities., • Compliance: Comply with Corporate Standards, Global SHE and Sustainability requirements. Qualifications: • 2-5 years of experience in Customer Service / Supply Chain / Sales, • Customer facing operations (i.e. Customer Service, Sales), • Order to cash process knowledge, • Cloud based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications, • Supply Chain understanding, • Spanish or French speaking a plus

Shields Facilities Management, LLC, (SFM) is seeking highly motivated applicants for a Account Manager position working with our Operations Team to manage the delivery of services. This full-time position offers a competitive salary with benefits and the opportunity to grow and advance within an employee-focused organization. This role can be based out of our Blue Bell, PA or Maple Shade, NJ offices. The Account Manager will be responsible for the complete management of assigned customers, from sourcing of vendors and insurance certification, to tracking work progress at customer locations. Shields is continuously focused on expanding its roster of the finest retail clients, and the Facilities Services Manager will play a pivotal role in this growth. Shields Facilities Maintenance is a national, world-class vendor management company boasting an extensive network of vendors, customized customer relationship management software, and an operations team who possess expertise and customer service skills that are second to none in the industry. We design and deliver targeted maintenance programs for national and regional retail, food service, financial, and healthcare facilities. SFM offers a comprehensive compensation package including competitive salaries, multiple healthcare plans including supplemental coverage and a 401(k) Plan with company match. We are actively seeking motivated individuals who can actively engage in our employee focused culture and make SFM better through your valuable contributions. Shields offers a standard 5-day work week with 4 of those days working from the office and the 5th working remotely if desired. Key Job Responsibilities include: • Source and evaluate qualified competitive vendors who meet all compliance standards., • Choose the best vendors to provide needed services and manage contracts with these vendors., • Ensure compliance on an ongoing basis consistent with company and customer requirements., • Investigate issues that arise pertaining to assigned accounts, working to determine the root cause of the problem and developing a plan for resolution., • Track all open tasks and jobs, evaluating the quality of service delivery to ensure they are completed on time and to the customer's satisfaction., • Provide appropriate documentation, consistent with the scope of work and customer expectations., • Prepare relevant documentation for invoicing and manage any invoicing disputes., • Communicate with clients to ensure account satisfaction and professionally handle any customer complaints., • Available for on-call after hours and weekend snow services support.Our ideal candidate should exhibit the following:, • Self-managed, with the ability to work with and through a team., • Proficiency in Microsoft Office, Outlook, Excel, and Word with a strong emphasis on Excel., • Ability to adapt in a fast-paced environment with excellent multi-tasking skills., • Comfort in gathering information and making decisions., • Interested in learning and growing within their career and motivated by success., • Strong drive for results., • Disciplined with strong attention to detail., • Concern for delivering work on time and to the client’s satisfaction., • A creative thinker who uses outside-the-box ideas for problem solving., • Someone who understands the importance of providing outstanding customer service to our clients. Compensation details: 50000-60000 Yearly Salary PIc12b93aa9471-26276-37928515

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

Ready to step into a leadership role where your impact is measured by how smoothly the team operates, not by technical tax reviews? Join a growing firm where you'll drive workflow excellence, solve problems before they escalate, and work directly with firm leadership. • Lead and influence the daily operations of an established tax practice • Work directly with firm partners and gain high visibility across the organization, • Own process improvement initiatives and help shape how work gets done, • Empowered to make decisions, resolve issues, and reallocate workflow without unnecessary bureaucracy, • Strong long-term career growth within a respected and growing firm, • Competitive benefits, bonus opportunities, profit sharing, and professional development support Target Compensation: • Monitor team workload, deadlines, and file status using workflow management systems, • Identify and resolve bottlenecks before they impact client service or deadlines, • Lead regular check-ins with CPAs to keep projects moving and remove obstacles, • Manage client service escalations and oversee issue resolution from start to finish, • Provide partners with ongoing updates on workflow, performance metrics, and team capacity • 3+ years of team leadership experience within accounting, tax, or professional services, • Experience managing workflows, priorities, and operational processes, • Familiarity with practice management software; Canopy experience is a plus, • Proven ability to drive accountability and manage multiple priorities effectively #INSEP2026 #LI-SM1

Job Description About Agadia Agadia specializes in healthcare management technology and provides clients with a suite of utilization management software solutions. Our mission is to improve the quality of care and accelerate the delivery of healthcare services by advancing and automating utilization management processes. Based in Parsippany, New Jersey, with clients across the United States, we are growing and looking for a detail-oriented, self-motivated Account Manager who thrives in a client-facing role and enjoys driving customer success. Position Overview The Account Manager is the primary client contact for relationship management, upsell opportunities, change requests, new projects, contract coordination, communication, and client satisfaction. In this role, you will serve as a trusted advisor to clients, articulate solution value to both business and technical audiences, and partner closely with internal technology teams to ensure seamless execution and strong customer experience. Key Responsibilities • Serve as the primary point of contact for assigned client accounts and build strong, long-term relationships., • Maintain and grow client relationships through ongoing communication, annual reviews, and proactive support., • Analyze client data to identify opportunities, recommend solutions, and support business growth., • Gather client requirements and partner with internal technology teams to develop and deliver effective solutions., • Develop and deliver Professional Services statements of work for client review and approval., • Provide product guidance, training webinars, and technical information to support client success., • Act as a client advocate and project manager within Agadia, collaborating across functional teams., • Support client implementations and help ensure successful delivery within established timelines., • Support release activities, including reporting, testing, post-production verification, communication, and follow-through., • Promote the full range of Agadia products and services, and identify additional opportunities to add value. Desired Skills • Strong verbal and written communication skills, • Substantial knowledge of pharmacy benefits, managed care, or utilization management, • Familiarity with utilization management processes, preferably prior authorization across lines of business, • Strong problem-solving, analytical, and business analysis skills with attention to detail, • Ability to explain complex information clearly and simply to a variety of audiences, • Strong execution, organization, flexibility, and follow-through, • Negotiation skills and the ability to manage competing priorities, • Motivated, self-directed, and comfortable working in a collaborative environment Qualifications • Bachelor’s degree or equivalent experience, • 3–5 years of relevant experience in account management, client services, healthcare technology, pharmacy operations, or managed care, including at least 2 years in a client-facing or account management role preferred.”, • Management or business degree preferred, • Certified Pharmacy Technician certification or nursing degree with pharmacy experience preferred, • Experience in clinical programs and services such as MTM, Transitional Care, Medication Synchronization, Drug Management Program, Medication Reconciliation, and/or Specialty Pharmacy preferred, • Knowledge of CMS, regulatory, and compliance requirements, • Call center or direct patient interaction experience is a plus, • Ability to travel to customer sites on a limited basis (0–4 times per year) The listed salary range will vary based on relevant experience, skills, and location. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, Parental Leave, Paid time off, and Holidays Core Skills Client Relationship Management, Account Growth, Customer Success, Cross-Functional Collaboration, Solution Consulting, Contract and Statement of Work Coordination, Client Communication, Project Coordination, Problem Solving, Managed Care, Pharmacy Operations, Utilization Management, Prior Authorization, Training and Client Enablement, Attention to Detail Key Competencies Communicates effectively– Attentively listens to others, provides timely and helpful information, and is effective in a range of professional settings. Gives and receives feedback in a productive, professional manner. Demonstrates excellent oral and written communication skills. Manages Ambiguity - Operates effectively even when things are uncertain or the way forward is unclear. It is flexible and adaptable to changing business needs. Manages complexity -Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Has strong organizational skills and can manage multiple tasks simultaneously. It pays close attention to detail. Ensures Accountability -Follows through on commitments and makes sure others do the same. Able to work independently as part of a small team.

Job Description Title: Quality Account Manager Position Description • Reports to: Customer Experience Manager Location: Delanco, NJ – Hybrid, • Position Purpose The prime objective of this role is to respond to customer needs quickly, effectively, and in a professional manner, collaborate with internal departments to resolve issues, nurture relationships, and improve brand credibility. Essential Functions & Responsibilities, • Represent Stylex by acting as the primary point for quality/warranty related issues., • Properly communicate with the Quality Department and follow up with complaints in a timely manner, enter new complaints within 24-48 hours, • Keep a clear, concise, and organized record of all complaints using the QM Log and Quality Smartsheet, • Create all RMA’s associated with quality complaints, create FedEx call tags as needed for RMA’s, keep record of RMA’s using Smartsheet and follow up as needed, • Enter all parts orders related to Quality Issues, • Responsible for monitoring the QM and Warranty inbox., • Work cross-functionally and collaboratively with necessary departments to find answers to satisfy a customer’s needs in a timely manner., • Be a problem solver, and know when to escalate high-priority issues, • File all labor requests and credit memos related to quality complaints in a timely manner. Perform all secondary Lounge Audits daily supporting the other account managers., • Skills & Qualifications • Bachelor’s degree and/or Associates degree with 3-5 years customer facing experience; Knowledge of the furniture industry a plus • Strong interpersonal skills • Excellent time management skills to meet deadlines, and must have the ability to manage multiple projects at once • Must be detail-oriented with a solid understanding of the importance of accuracy and precision in work • Exceptional verbal and written communication skills Must be able to communicate, both verbally and in writing, through phone, email, and virtually. • Previous experience working with Quality, returns, claims • Ability to solve practical problems and deal with many variables • Proficiency in Microsoft Office Suite (Excel, Word, and Outlook) and Smartsheet. • Must love design! Join us as we uphold the highest standards of product excellence! This role is ideal for professionals passionate about elevating manufacturing quality through innovative practices and rigorous compliance adherence. Your expertise will help shape our commitment to delivering safe, reliable products that meet global industry benchmarks. \nCompany Description Flokk is one of the fastest growing office furniture manufacturers globally. You may not have heard of us yet, but you have likely seen or sat on our products. If not, you will soon. In just a few years, through a bold M&A strategy, the US has become our largest market, representing over 40% of Flokk's global revenues. We operate under a strong portfolio of premium brands including HAG, RH, Offecct, Giroflex, Profim, Connection, 9to5 Seating, Via Seating, and Stylex. We design beautiful, functional workplaces in partnership with some of the world’s leading designers. We care deeply about building great businesses and empowering people to do their best work – and we have big ambitions for the future. Flokk is one of the fastest growing office furniture manufacturers globally. You may not have heard of us yet, but you have likely seen or sat on our products. If not, you will soon. In just a few years, through a bold M&A strategy, the US has become our largest market, representing over 40% of Flokk's global revenues. We operate under a strong portfolio of premium brands including HAG, RH, Offecct, Giroflex, Profim, Connection, 9to5 Seating, Via Seating, and Stylex.\r\n\r\nWe design beautiful, functional workplaces in partnership with some of the world’s leading designers. We care deeply about building great businesses and empowering people to do their best work – and we have big ambitions for the future.

Job Description Job Summary We are seeking a highly experienced Account Manager to oversee a portfolio of community associations throughout New Jersey. This role serves as the primary point of contact for Boards of Directors, owners, and key stakeholders and is responsible for overall operational oversight, financial review, regulatory compliance, and client relationship management. The ideal candidate is CMCA certified, possesses 10+ years of community association or property management experience, and is capable of managing complex portfolios with minimal supervision while maintaining exceptional service standards. Key Responsibilities • Serve as the primary liaison to Boards of Directors, ownership groups, and residents, • Prepare for and attend Board, annual, and special meetings, • Oversee day-to-day property operations and vendor performance, • Conduct routine property inspections and ensure timely follow-through on action items, • Review and approve invoices, contracts, and financial statements for accuracy and compliance, • Ensure compliance with governing documents and all applicable New Jersey laws and regulations, • Coordinate maintenance, repairs, capital improvement projects, and emergency response efforts, • Collaborate closely with internal accounting, maintenance, and administrative teams, • Provide strategic guidance to Boards regarding operations, budgeting, and long-term planning Required Qualifications • CMCA (Certified Manager of Community Associations) certification – Required, • Minimum of 10 years of property management or community association management experience, • Strong knowledge of Board governance, budgeting, and fiduciary responsibilities, • Excellent written and verbal communication skills, • Proven ability to manage multiple properties, deadlines, and priorities, • Proficiency with property management software and Microsoft Office, • Valid driver’s license with the ability to travel to properties and meetings throughout New Jersey, • Strong problem-solving, negotiation, leadership, and decision-making skills Work Environment & Expectations • Field-based with regular travel to managed properties and meetings, • Ability to respond to urgent issues outside of standard business hours as needed

Looking for a role where you'll be at the center of operations and make an immediate impact every day? Join a growing, stable organization where you'll work directly with leadership, support multiple departments, and enjoy exceptional benefits from day one. Salary: $55,000 - $60,000 + Overtime Eligible • 100% employer-paid medical coverage from day one for employees and families, plus dental and vision benefits. • Join a well-established 53-year-old company focused on long-term employee retention and continuous improvement., • Gain exposure across Customer Service, Dispatch, Operations, Sales, and Finance, building valuable cross-functional experience., • Work closely with leadership, including the Dispatch Lead and COO, in a highly visible position., • Be part of a business undergoing modernization, including a future ERP system upgrade., • Opportunity to earn overtime in a high-volume, fast-paced environment., • Play a critical role in supporting service operations and driving customer satisfaction., • Collaborative team culture where accountability, communication, and teamwork are highly valued., • Consistent full-time, in-office schedule with stable business demand year-round., • Additional perks include 401(k) with company match, paid holidays, PTO, sick time, and office amenities. • Handle a high volume of inbound customer calls, emails, and service requests., • Coordinate customer communication regarding appointments, service updates, schedule changes, and technician arrivals., • Support the Dispatch team by gathering, documenting, and updating service information., • Maintain accurate records and customer information within company systems., • Assist with follow-ups, problem escalation, and ensuring service requests are completed efficiently., • Collaborate with multiple departments to support daily operations and customer satisfaction. • 2+ years of customer service, call center, administrative support, or service coordination experience preferred., • Experience working in a high-volume customer service environment., • Strong computer skills, including data entry and basic spreadsheet proficiency., • Ability to manage multiple priorities in a fast-paced environment., • Experience supporting dispatch, field service, or operations teams is a plus., • Comfortable learning new systems and technology.

Job Description Position Summary: The Corporate Fleet Account Manager has overall responsibility for the successful execution of Excel Facility Services Group's fleet-washing program. The Account Manager serves as the primary liaison between the corporate client, individual client locations, Excel management and field fleet-washing crews. Key Responsibilities: • Serve as the client's single point of contact for the fleet-washing program., • Manage approximately 6,000 scheduled vehicle washes per month across assigned markets., • Develop weekly and monthly washing schedules., • Coordinate vehicle availability with individual client locations., • Provide schedules and daily assignments to Crew Leads., • Monitor production throughout the week rather than waiting until month-end., • Track companywide target of approximately 1,386 washes/week., • Track individual crew target of approximately 462 washes/week., • Identify crews or locations falling behind schedule and implement recovery plans., • Coordinate make-up service for vehicles that were unavailable., • In office position Maintain reporting distinguishing: • Scheduled vehicles, • Available vehicles, • Completed vehicles, • Client-unavailable vehicles, • Missed vehicles, • Rescheduled vehicles, • Review daily Crew Lead production reports., • Verify vehicle/unit documentation and service records., • Manage client complaints and quality concerns., • Coordinate re-washes when appropriate., • Perform periodic field visits and quality inspections., • Monitor safety and wastewater-compliance procedures., • Review chemical, equipment and supply requirements., • Coordinate equipment repairs and backup equipment., • Coordinate relief staffing for callouts and emergencies., • Monitor overtime and labor utilization., • Review Crew Lead performance incentives., • Prepare weekly/monthly client KPI reporting., • Conduct client operational meetings and performance reviews., • Coordinate with Excel accounting to verify monthly billable vehicle counts., • Identify opportunities for operational efficiencies and additional fleet/facility services. Flexible Schedule with start time as early as 4am

Job Description The Opportunity Kapsons is partnering with a Fortune 1000 industry leader and one of the largest providers of commercial landscaping services in the United States to hire an experienced Account Manager – Commercial Landscaping. This is a highly visible, field-based role responsible for managing a portfolio of commercial landscape maintenance clients. The Account Manager serves as the primary client relationship owner, with responsibility for customer satisfaction, retention, enhancement sales, service quality, and the overall financial performance of assigned accounts. This position is ideal for someone who combines strong client relationship skills with hands-on landscape operations experience and enjoys being in the field working directly with customers and operational teams. Key Responsibilities • Serve as the primary point of contact for an assigned portfolio of commercial landscape maintenance clients., • Build and maintain strong, long-term relationships with key client contacts and decision-makers., • Conduct regular site walkthroughs with clients to evaluate service quality, identify concerns, and ensure expectations are being met., • Identify and pursue opportunities to sell enhancement and ancillary landscape services within existing accounts., • Develop accurate estimates and takeoffs for enhancement projects and other client needs., • Prepare and deliver timely proposals and designs for enhancement projects., • Proactively identify landscape improvement and enhancement opportunities during site visits., • Generate referrals and new business opportunities from existing client relationships and communicate qualified leads to the Business Development team., • Lead and facilitate the resolution of client concerns, service issues, and escalations., • Manage the account renewal process and support strong client retention across the assigned portfolio., • Partner closely with the Operations Manager to ensure service delivery consistently meets or exceeds client expectations., • Conduct regular site and quality reviews with operations leadership., • Support the hiring, training, coaching, and development of field crews supporting assigned accounts., • Promote and enforce company safety policies and procedures., • Maintain accurate client information, account activity, and documentation within the CRM system., • Monitor accounts receivable and help maintain satisfactory payment levels across assigned customers., • Partner with branch administration to ensure client records and contact information remain accurate and current., • Support the Branch Manager with overall branch leadership and participate in relevant operational and business meetings., • Perform additional responsibilities as required to support the branch and its customers. Financial & Business Responsibility The Account Manager plays an important role in both customer retention and profitable account growth. Responsibilities include: • Maintaining acceptable gross margins across base maintenance contracts., • Growing revenue through enhancement and ancillary service opportunities., • Supporting timely contract renewals., • Monitoring the financial health of assigned accounts., • Balancing customer expectations with operational and financial objectives., • Identifying opportunities to expand relationships and increase account value. Qualifications • Associate's or Bachelor's degree in a business-related discipline, or equivalent professional experience in a customer-focused service environment., • 5+ years of experience in account management, customer service, operations, or leadership, preferably within commercial landscaping., • Commercial landscape maintenance experience is strongly preferred., • Experience managing multiple commercial customer relationships or a portfolio of accounts is highly desirable., • Strong understanding of customer service, retention, and relationship management., • Experience identifying and selling landscape enhancements or ancillary services is a plus., • Ability to develop estimates, takeoffs, proposals, and recommendations based on client and property needs., • Demonstrated leadership and coaching capabilities., • Ability to work effectively with field crews, operations management, branch leadership, and customers., • Strong written and verbal communication skills., • Strong problem-solving skills with the ability to resolve customer concerns effectively., • Ability to manage multiple priorities and customer relationships in a fast-paced environment., • Collaborative, accountable, customer-focused, and results-oriented. Physical Demands & Requirements • Regular operation of computers and other office and operational equipment, including laptops, mobile phones, and sales/operational software and tools., • The position involves a combination of mobile and sedentary work and requires the ability to remain in a stationary position for extended periods., • The role regularly requires spending more than half of the working time away from company locations, including walking properties and jobsites, meeting customers, supporting operations, and identifying additional service opportunities., • Ability to travel by car, train, and plane as required., • Ability to traverse uneven terrain and walk jobsites with customers and branch teams for periods of up to four hours., • Ability to maintain possession of any required personal medications needed to address known allergic reactions should they occur. Work Environment • This is a field-based position combining office responsibilities, customer interaction, and regular jobsite visits., • Work is performed in both indoor and outdoor environments., • The Account Manager regularly participates in branch and field activities, including team safety and stretch-and-flex meetings approximately 3–4 days per week., • Significant time will be spent visiting customer properties, conducting site walkthroughs, interacting with field teams, and meeting directly with clients., • Travel within the assigned territory is required, with additional travel based on business needs. Why Consider This Opportunity? This is an opportunity to join a Fortune 1000 industry leader with a significant national presence, an established customer base, and the resources of one of the country's leading commercial landscape organizations. For an experienced landscape professional, this role offers the opportunity to own key customer relationships, manage a portfolio of commercial properties, influence field operations, grow existing accounts, and directly contribute to branch performance. It is an excellent opportunity for someone who enjoys being close to both the customer and the operation and wants to build their career with a large, established organization.

At Business Experts, we believe great sales professionals are developed, not just hired.We’re growing fast and looking for motivated, competitive individuals who are ready to learn, earn, and grow into successful B2B sales careers.You don’t need years of experience to succeed here.What matters m

Job DescriptionCall Center Representative We are expanding and hiring 2 motivated Call Center Representatives to handle inbound calls from customers already interested in our products and services. This is a sales-focused customer service role, where your job is to confidently guide callers through the purchase process and help them choose the best solution for their needs. No cold calling. No outbound dialing. What You’ll Be Doing Answer inbound calls only from warm, interested customers Provide clear, professional information about our products and services Walk customers step-by-step through the purchasing process Ask the right questions to identify needs and recommend solutions Close sales while delivering excellent customer experience Accurately document customer interactions and orders What We’re Looking For Strong communication and listening skills Comfortable selling while servicing customers Confident, friendly, and professional phone presence Ability to follow scripts while sounding natural and conversational Coachable, reliable, and goal-oriented Prior customer service or sales experience is a plus (but not required) Why This Role Is a Great Opportunity Inbound calls only – no cold calling Warm leads who are already interested Structured training and clear sales process Stable, full-time position Opportunity to earn based on performance Supportive team environment Schedule Full-time position Set schedule (details provided during interview) How to Apply Apply today if you enjoy helping people and closing deals. We are actively interviewing and hiring immediately.

Job Description Join The WorkPlace Group’s Call Center Talent Pool! Are you a passionate professional in the call center industry looking for your next career opportunity? The WorkPlace Group is excited to invite you to join our exclusive candidate talent pool! Why Join Us? • Exclusive Opportunities: As a leading Recruitment Process Outsourcing (RPO) and Executive Search provider, we know about job openings before they become public. We also have direct access to the company’s hiring managers and serve as their exclusive and in-house recruiter., • Priority Consideration: When a job needs to be filled, our recruiting teams first look for candidates in our database and candidate network. By sharing and uploading your resume, you can gain access to a wide range of job openings in leading call center companies., • Call Center Recruiting Specialists: The WorkPlace Group® has deep expertise in call center and customer service recruiting. We have hired for virtually every position in call center organizations. Who We’re Looking For: • Call Center Professionals: Whether you’re in customer service, technical support, sales, or management, we want to hear from you!, • Common Job Titles: We frequently fill positions such as Customer Service Representative, Technical Support Specialist, Call Center Manager, Sales Representative, and more. Visit our website to see a complete list of job titles., • Experienced and Entry-Level Candidates: We welcome candidates at all stages of their careers., • Passionate and Driven Individuals: If you’re committed to providing excellent customer service and support, you fit our talent pool perfectly. How to Join: • Upload Your Resume, • Stay Connected: Follow us on LinkedIn, Instagram, and X., • Our Recruiters Will Be in Touch: As soon as we have a potential job opening for you to consider, our recruiters will reach out. Contact Us: For more information, visit our website at www.workplacegroup.com

Job Description Planet Honda, the #1 Honda Dealer in NJ, is looking for motivated and enthusiastic individuals to join our Business Development Center (BDC) team to help drive sales and enhance our customer experience. We are committed to providing everyone with quality vehicles, service, and exceptional customer satisfaction. Job Description: As an Call Center Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, text, and email. Our BDC team plays a crucial role in ensuring our customers have a positive experience from their first point of contact with our dealership. Key Responsibilities: • Respond promptly to customer inquiries via phone, email, and chat, • Schedule appointments for customers to meet with our sales team, • Follow up with previous customers to maintain relationships and encourage repeat business, • Maintain an accurate database of customer information and all interactions, • Provide exceptional customer service by addressing customer concerns and questions, • Collaborate with the sales and service departments to ensure a seamless customer experience, • Achieve consistent weekly and monthly performance targets Requirements: • High school diploma or equivalent, • Previous experience in a customer service or sales role, • Excellent communication and interpersonal skills, • Strong organizational skills and attention to detail, • Ability to work in a fast-paced environment and handle multiple tasks simultaneously, • Must be able to work on Monday – Saturday (day off during the week and Sundays), • Positive attitude and a team player We Offer: • Medical/Dental/Vision Plan, • 401k, • Employee Assistance Program, • Proven Sales & Product Training, • Opportunities for Advancement, • Dealership Gym, • Employee Purchase Program, • Dealership Café, • Base salary with performance-based bonuses, • Paid time off and holidays, • Opportunities for career advancement and professional development, • Employee discounts on vehicles, parts, and services

Job DescriptionDescription: Position Summary The Call Center Representative uses their knowledge of health center services and policies to assist patients with scheduling appointments, complaints and/or problems and any other miscellaneous inquiries. They speak with patients/the public and listen to them to gain a better understanding of their needs and offer information and possible solutions. The Call Center Representative will handle a high volume of inbound calls and should always maintain a positive attitude with each caller. Most importantly, the Call Center Representative supports the mission and vision of the Zufall Health Center. Essential Functions, Duties and Responsibilities • Consistently adheres to all departmental policies and procedures and maintains compliance with all rules and regulations as required by Zufall Health, HIPAA, NJ state Ambulatory regulations, Medicare and Medicaid, and any other legal requirements., • Conducts all aspects of the job in a professional and ethical manner., • Works as a team with little supervision and uses available resources for problem resolution as indicated by circumstance or need., • Maintains high level of confidentiality., • Works collaboratively with team members to assure the optimal outcomes of care and service., • Utilizes departmental resources prudently and appropriately., • Uses communication methods that create and foster a positive image of the organization, upholding the values of Zufall Health Center., • Communicates appropriately both verbally and in writing; uses appropriate mechanisms for identifying and resolving work related issues., • Always keeps Manager/Supervisor informed of work-related issues., • Performs any additional duties as determined by Manager/Supervisor. Specific Duties: Interaction with Patients • Answers the telephone promptly when calls are presented., • Efficiently manages large amounts of inbound calls., • Greets callers in a pleasant and helpful manner., • Assists patients with making appointments., • Responds to inquiries from callers or via text messages and provides the best information available., • Engages in active listening with callers, confirming or clarifying information and diffusing angry callers, as needed., • Reminds patients of items needed to bring for their visit., • Communicates with the medical staff regarding patient’s visits/concerns., • Identify and escalate issues to Manager/Supervisor., • Route calls to appropriate sources., • Document all call information according to standard operating procedures., • Follow-up customer voicemails where necessary., • Keep their personal areas and their surrounding public areas neat and clean., • Keep appearance neat and clean using business casual attire. Communication • Maintains patients’ confidentiality in compliance with HIPAA and other federal, state and local regulations as stated in the ZHC policies and procedures manual., • Answers inquiries of patients via telephone or text messages regarding regulations and services; when necessary, refers inquiries to appropriate person or department., • Reads, writes, speaks, understands, and communicates in English and Spanish sufficiently to perform the duties of this position. Call Center Representative I and II Call Center Representatives are hired as Call Center Representative I. They remain at this level during their initial training and after 3 months of employment are required to take an exam which covers all the material that is necessary to perform the duties of a Call Center Representative. It includes but is not limited to customer satisfaction, telephone encounters, refill processes, insurances, registration of patients, special population definitions, HIPAA, compliance, and Zufall policies and procedures. Staff will have three opportunities to pass the exam. Upon passing the exam they will then be classified as a Call Center Representative II. If they do not pass on their first or second try, they will be given additional training. If they fail three times, employment will be terminated. Requirements: Knowledge, Skills and Abilities • Has knowledge of computer software programs such as Microsoft Office and Outlook; confident in navigating multiple screens simultaneously in the Windows operating system environment and call center software; ability and willingness to learn and gain proficiency in new software systems., • Has excellent customer service skills., • Be able to work with very little supervision., • Be able to work closely in a team environment., • Be able to adapt quickly to unanticipated changes in workflow or work process, or frequent changes in insurance rules and coverage changes., • Be able to understand, carry out, and remember verbal and written instructions., • Ability to work multiple projects simultaneously, meet deadlines, adjust to changing priorities, and at times work under pressure., • Ability to work in a fast-paced environment., • Ability to accurately read, analyze, interpret, and apply process and direction using general business concepts and methodologies., • Excellent attention to detail., • Bi-lingual: Spoken and written English and spoken Spanish required. Education, Training, and Experience • High school diploma required, college credit or additional education in medical field or insurance preferred, • Have minimum of 1-year experience in customer service or in a call center, • Experience in a clinical/ambulatory care setting preferred