Director, Principal Business Platforms Lead - Commercial IT
13 days ago
Princeton
Job SummaryThe Director, Business Platforms and Tools will provide oversight and leadership across all technology systems as well as lead the center of excellence across Otsuka’s critical platforms that support business operational outcomes and strategic goals. The Director role will lead the Otsuka operations platform team by providing superior operational and program delivery across all technology initiatives. The position will be responsible for overseeing all operational aspects of the execution of the roadmap but also the prioritization and oversight across the associated projects and capital planning process and manage the operations support team.The Director will work closely with various business partners across IT to ensure a holistic approach is aligned across the organization including prioritizing key business processes, establishing deployment strategies, and working with IT partners to ensure successful executionThe Business Platform Lead core responsibilities include: • Deliver key programs across roadmap, • Oversee and lead Center of Excellence/Managed Service Provider across platforms, • Vendor Management, • Financial Management and oversight, • IT Leadership, • Career DeveloperAt Otsuka, we defy limitation, so that others can too. We have an unwavering belief in doing more. In transcending expectations. In going above and beyond—under any circumstances—for patients, families, providers, and for each other. It’s this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day. We believe that the bigger the challenge, the bigger the opportunity. We are doing everything in our power to live up to our mission of creating new products for better health worldwide in two important therapeutic categories: neuroscience and nephrology.Job DescriptionCore Responsibilities include but not limited to the following: • Deliver key programs across roadmap: Effectively manage the technical team, providing oversight to deliver on strategic engagements and program deliverables, ensuring the team delivers against its commitments with the highest quality in a timely fashion. Accountable for the creation and ownership of appropriate business-aligned implementation plans, timelines, milestones, etc., • Oversee and lead Center of Excellence teams as well as Managed Service Providers across platforms: Defines priorities for the team aligned with business priorities. Coordinates with the IT Business partners to develop an IT strategy and roadmap that addresses operational contingencies. Identifies technology opportunities to address process ‘pain points’, enable leading practices and technology-enabled improvement opportunities. Builds business case for implementation IT initiatives. Manages the service provider resources to ensure SLA’s are being met., • Vendor Management: Oversee vendor selection, financial and performance management for assigned area, as well as direct relationship management with supplier’s executive team to influence the direction of the supplier’s growth to align with Otsuka needs. Builds and manages working relationship with service providers and software vendors. Coordinates with MSPs to assure proper coverage exists for all applications and all off-shore/on-shore resources, • Financial Management and Oversight: Review/create annual budgets, periodic forecasts and re-plans for assigned area, including investments and expenses for assigned projects, platforms, and services. Work closely with share services functions and Finance to maintain alignment on costs and timing., • IT Leadership: Actively participates and influences internal IT strategies surrounding operating models, technology platforms, career growth, and diversity, equity and inclusion. Volunteer to lead internal initiatives that shape the future of IT at Otsuka. Continuously seek ways to optimize the IT operations and manage service providers without jeopardizing the service levels or impacting critical business events., • Career Developer: Provides mentoring, coaching, and professional direction to direct reports. Builds and actively drives an environment for a well-balanced, healthy and prosperous careerQualificationsKnowledge/ Experience and Skills:, • Minimum of years 15+ years of experience providing solutions for business, developing and managing implementation of global platforms, with 5+ years of experience in Life Sciences or adjacent industries experience, and 3+ years in a leadership role., • Working knowledge of key processes within the relevant business area and various regulations governing the pharmaceutical industry., • Superior presentation skills with the ability to influence, drive action and strategy including ability to effectively interface with all levels including senior leadership with demonstrated executive presence., • Organizational change management, issues & conflict management, business-technology innovation and transformation experience., • Up to 10% travel is required, based upon business needs., • Experience working with globally distributed business and IT teams, especially in Japan, EU and India., • Broad business and IT capability awareness with hands on experience using or implementing functional area specific application., • Multiple success in delivering new capabilities using system development life cycle (SDLC) practices and managing a complex portfolio using portfolio and project management (PPM) methodologies., • To be successful in this Principal Platforms Lead role, a strong background and past technical engineering experience in working with the Commercial Pharma Sales Technology platforms and solutions is required. The following key skills are also deemed essential for success in this role. This leader partners closely with Sales Operations, Commercial Excellence, Finance, Compliance, Medical, and Data & Analytics to ensure robust, compliant, scalable, and user-centric solutions that accelerate commercial performance and align with global standards.Here are the key skills required:Key Technical Skills RequiredSales Force Automation (SFA) & CRM PlatformsDeep, hands‑on expertise with:, • Veeva CRM (Field, KAM, CLM, Sampling, Remote Engagement), • Alignment Functions (roster, segmentation & targeting, territory alignment), • Salesforce Sales Cloud / Service Cloud, • What “expert” means:, • Ability to define platform architecture, understand data flows, govern global templates, and guide technical teams on release planning, configurations, integrations, and validation., • Integration Architecture & Data Flows, • Hands-on skills in:, • APIs, ETL/ELT pipelines, and enterprise integration patterns, • Real-time and batch integrations for CRM → MDM → Data Lake → Analytics, • Managing integration tools (Mulesoft, Boomi, Informatica, Azure Integration Services), • Key concepts:, • Reference data mapping, • HCP/HCO master data flows, • Identity, affiliation, roster data models, • Data lineage and stewardship, • Data, Reporting & AnalyticsWorking knowledge of:, • Customer 360 models, • Field insights dashboards (Power BI, MyInsights), • KPI frameworks: reach/frequency, call plan adherence, content utilization, • Data warehouses / lakes (Azure, AWS, Databricks), • Not expected to build, but must direct analytics teams and validate designs.Key Past Experiences NeededLeading Large-Scale SFA / CRM ImplementationsAt least one major global or multi-market deployment that includes:, • CRM/CLM rollout, • Field operating model transformation, • Alignment platform implementation, • Change management for multiple field user groups, • Experience should include both build and steady-state operations.Managing Field-facing Technologies in a Regulated Pharma ContextReal experience with:, • PDMA-compliant sampling management, • Digital signature capture, • Vendor & Partner Management at ScaleExamples:, • Managing Veeva, Salesforce, Varicent, IQVIA, or SI partners, • Negotiating contracts & renewals, • Running QBRs, SLAs, compliance reviews, • Leading multi-vendor delivery ecosystems, • Experience in Data-Driven Field Performance OptimizationExamples include:, • Rolling out next-best-action or recommendation engines, • Building field insights dashboards, • Implementing new call planning or targeting algorithms, • Reducing alignment cycle time, • Minimum of years 15+ years of hands on experience providing solutions for business, designing, developing and managing implementation of Life Sciences Technology platforms, and 8+ years in a leadership role., • Broad business and IT capability awareness with hands on experiences in developing and implementing Commercial pharma domain functional area specific applications, • Multiple success in delivering new capabilities using system development life cycle (SDLC) practices and managing a complex portfolio using portfolio and project management (PPM) methodologies, • Working knowledge of key processes within the relevant business area and various regulations governing the pharmaceutical industry., • Superior presentation skills with the ability to influence, drive action and strategy including ability to effectively interface with all levels including senior leadership with demonstrated executive presence., • Strong interpersonal skill and proven high emotional quotient focused on issues & problem management, • Organizational change management, issues & conflict management, business-technology innovation and transformation experience., • Experience in delivering solutions using Agile methodologies, Project Management, IT SDLC and DevOps framework, • Accountable: Owns technical deliverables and outcomes., • Innovative: Challenges the status quo and champions new ideas., • Collaborative: Builds strong partnerships across disciplines and cultures., • Ethical: Demonstrates integrity and aligns with Otsuka’s corporate values., • Resilient: Adapts quickly to new challenges and shifting priorities., • Ability to manage others within the team and provide oversight and guidance as needed, • Up to 10% travel is required, based upon business needs., • Educational Qualifications, • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience)., • Preferred certifications: Veeva CRM, Salesforce – Life Sciences, Cloud ( Azure, AWS) DevOps (Azure), • Compliance audit cycles, • Promotional content governance (PromoMats/CLM)DisclaimerThis job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to their protected veteran or disabled status, or any protected status.
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