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Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria. This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients. • Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat., • Respond to inquiries regarding products, services, and company policies with accuracy and professionalism., • Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction., • Document all customer interactions thoroughly in our CRM system to aid continuous improvement., • Coordinate with different departments to enhance customer experience and address specific needs., • Stay updated on product knowledge and industry trends to provide informed assistance., • Fluency in Dutch (both spoken and written) is essential; knowledge of English is a plus., • Experience in customer service or support roles is highly preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving abilities and a proactive approach to customer inquiries., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently and collaboratively within a team-oriented environment., • A willingness to relocate to Sofia, Bulgaria, and embrace its rich culture and lifestyle., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Harper is a high-performance distributed application platform. It combines a database, in-memory cache, and real-time message broker to allow users to create enterprise-grade solutions with fewer moving parts, fewer lines of code, and a superior developer experience. Job Description: Harper is looking for a Denver-based, Business Development Representative (BDR) to join our growing sales team. This role will primarily work in-office at our Denver headquarters, with some remote work flexibility. We believe in the power of in-person collaboration, mentorship, and leadership, especially for early-career team members. You’ll work closely with experienced sales and leadership professionals who are passionate about helping you grow. This is a fantastic opportunity for someone with 0–3 years of BDR or SDR experience who is eager to level up their career, learn from a high-performing team, and be part of an innovative and fast-growing Denver tech startup. Responsibilities: • Pursue new business opportunities through high-volume cold calling, cold emailing, social outreach, and rapid follow-ups., • Jump on inbound leads quickly and follow through diligently, ensuring no opportunity slips through the cracks., • Conduct initial discovery calls to understand pain points and spark interest in Harper’s platform., • Partner closely with Strategic Account Executives and Sales Leadership to fuel a qualified and engaged pipeline., • Research and target ideal customer profiles, tailoring outreach by industry, persona, and use case (e.g., gaming, digital commerce, media)., • Maintain meticulous records of outreach activity, meeting notes, and pipeline status in Salesforce., • Collaborate cross-functionally with marketing to improve messaging, campaign targeting, and event lead conversion., • Hit or exceed weekly and monthly KPIs: meetings booked, opportunities sourced, and overall outbound activity., • Actively engage in product training, sales coaching, and feedback sessions to continuously sharpen your skills and market knowledge., • Bring tenacity, organization, and consistency to every single workday—you’re on top of your tasks, your goals, and your follow-ups. Qualifications: • Live in Denver and be able to work in-office a minimum of several days per week., • 0–3 years of experience in a BDR, SDR, or sales support role (preferably in tech)., • Experience in a highly competitive and collaborative environment such as collegiate sports, • Strong written and verbal communication skills, with the ability to deliver compelling messaging., • Grit, curiosity, and a drive to exceed targets., • High comfort level with cold outreach and handling objections., • Ability to work independently and collaboratively in a fast-paced environment. Bonus Qualifications: • Prior success meeting or exceeding outreach, pipeline, or quota-based goals., • Experience with CRM platforms and sales engagement tools., • Familiarity with infrastructure software or developer-centric solutions. Salary: $75,000 + Commission | OTE: $90,000 – $115,000 Hiring Process • Interview 1: 30 minute Zoom interview with Head of People, • Interview 2: 45 minute Zoom interview with Leadership Team Member, • Interview 3: 60 minute Zoom interview with members of the Harper Sales Team, • Interview 4: 30 minute Zoom interview with Harper Co-Founders Please note that this process may be updated as needed based on the candidate's skills and qualifications. If an additional interview is added, we will communicate this proactively. Why Join Us: • Opportunity to be part of a high-growth startup with a collaborative and supportive team culture., • Flexible work environment with remote work options and a focus on work-life balance., • Competitive compensation package including base salary, commission, and benefits., • Room for career advancement and professional development opportunities. If you are a motivated self-starter who thrives in a fast-paced environment and shares our values of transparency, authenticity, and empowerment, we want to hear from you!

Full-time Description Work from Home (WFH) - Remote work must be performed while residing in New Mexico, Florida or Massachusetts CIAT Location: San Diego, CA and Albuquerque, NM Reports to: VP of Information Technology Status: Exempt Employment Type: Full-time Summary The Full Stack Web Developer at CIAT is responsible for designing, building, and maintaining modern web applications that power our student experience, marketing funnels, and internal operations. They work across the entire stack (front end, back end, databases, and integrations) to deliver secure, scalable, and responsive solutions that support CIAT’s growth and innovation goals in career-focused higher education. This role collaborates closely with the CIAT Marketing department and IT stakeholders to translate business requirements into reliable web-based solutions, continuously iterating based on data and user feedback to improve performance, usability, and conversion outcomes. Responsibilities: • Develop, maintain, and optimize web applications using PHP/Laravel, WordPress, and NodeJS, • Collaborate with business stakeholders, graphic designers, QA, and other team members to define requirements, design solutions, and deliver new features, • Troubleshoot, profile, and optimize code to ensure high performance, stability, and security, • Write clean, well-structured, and well-documented code; actively participate in code reviews, • Monitor application health, identify bottlenecks or bugs, and implement timely fixes, • First point of contact for change requests and enhancements on ciat.edu and CIAT web properties including content updates, images, menu changes, digital assets, new page layouts, new features, and accessibility features, • Create responsive and interactive web pages that align with CIAT brand guidelines, • Ensure all ciat.edu website pages and content remain editable in version control tools for collaborative team maintenance, • Collaborate closely with our in-house and third-party development team members to triage, delegate, and test new web changes, • Gather project requirements outlined by department stakeholders and provide time estimates to scope web projects for implementation, • Accurately implement design specifications and work collaboratively with the marketing team to optimize the user experience within time, budget, and business constraints, • Monitor web analytics and real-time visitor monitoring tools to recommend improvements in web accessibility, functionality, or new feature deployment, • Communicate effectively and professionally with internal teams and vendors, • Utilize critical thinking and problem-solving skills to outline programmatic solutions for solving critical business challenges, • Stay up to date with emerging tools, libraries, frameworks, and industry trends; proactively suggest improvements, • Adhere to CIAT’s compliance requirements to ensure all Federal, State, accreditation, and institutional policies and procedures are being met, • Contribute to team effort by accomplishing results as needed, • Embody CIAT’s mission, vision, purpose and values, • Bachelor’s degree in software development, web development, computer science, or related industry experience, • 7+ years of web programming experience in professional business environments, • 7+ years of experience with version control tools such as Git, to collaborate with a multi-person development team, • Advanced expertise in PHP/Laravel, including complex Eloquent relationships, service container usage, event-driven design, and queue orchestration required, • Experience with backend languages, such as Rust, or exposure to systems-oriented development in Go or Python preferred., • Familiarity with Microsoft Power Pages preferred, • Strong proficiency in WordPress, building and maintaining scalable solutions such as multisite or headless implementations, with deep REST API customization and effective caching strategies, • Strong proficiency in Node.js, including service-oriented architecture, real-time features (WebSockets), and performance profiling in production environments, • Strong proficiency with front-end development, with deep knowledge of JavaScript (ES6+) and CSS (including preprocessors such as SASS or LESS), and production experience with at least one major framework (React or Vue.js), • Demonstrable experience designing and optimizing relational database schemas (MySQL or PostgreSQL), with working knowledge of NoSQL systems (Redis or MongoDB) for caching and high-throughput workloads, • Demonstratable experience with containerization and delivery pipelines, including Docker and CI/CD workflows, and familiarity with orchestration platforms such as Kubernetes, • Strong proficiency with API design, including RESTful and GraphQL systems, authentication and authorization flows (OAuth2, JWT), and real-time communication patterns, • Experience with automated testing, including unit, integration, or end-to-end testing using tools such as PHPUnit, Jest/Mocha, or Cypress, • Familiarity with security best practices, including OWASP guidelines, content security policies, and secure development practices across the stack, • Ownership mindset around code scalability, and reliability, with a proactive approach to identifying and resolving issues before they impact users, • Confident use of Git as an engineering tool, with attention to clear history, ownership, and long-term maintainability, • Familiarity with responsive web design, mobile compatibility, UI/UX best practices. Familiarity with SEO requirements and the impact of website performance, URL structures, and the impacts of compliance and search engine friendly code, • Eagerness to learn and adapt to new web programming tools and methodologies, • Ability to work independently, estimate effort accurately, and deliver reliably within structured development cycles., • Willingness to participate in regular team check-ins and provide clear, proactive progress updates, • Self-motivated, goal-oriented, assertive, results-driven, high energy, and highly ethical., • Team player with a positive, can-do attitude, • Strong organizational skills with the proven ability to prioritize, • Possess high ethical standards, being an example of professionalism to others, • Ability to problem solve while maintaining compliance with all policies, procedures, and regulations, including those related to integrity, conduct, and professionalism Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required. Supervisory Responsibility This position has no supervisory responsibilities. Values Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company. • We are passionate about education and student success, • We value integrity and excellence in our employees and students, • We treat ourselves and our students with dignity and respect, • We believe in and encourage innovation at our school to better help our students succeed, • We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student’s success, • We are accountable for our actions and focus on improvements moving forward, • We have a growth mindset with a sincere belief that every student can do better and achieve their goals, • We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues, • We commit to fostering an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectives, • We foster lifelong learning and professional development Physical Demands These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. • Essential functions of this role require sitting for extended periods of time., • Ability to type, use a computer to search for information and input information while speaking on the phone is required., • The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role. While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment, as the company will for employees working on campus. Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to. The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work-related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws. This remote work policy is designed to comply with all relevant local, state, and federal laws. AAP/EEO Statement California Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. California Institute of Applied Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice. Salary Range The starting salary range for the Full Stack Web Developer is $85,000-$95,000 yearly/DOE. We base salary offers on a variety of considerations, such as education, experience, equity and other business and organizational needs. #ZR

About KariusKarius is a venture-backed life science startup that is transforming the way pathogens and other microbes are observed throughout the body. By unlocking the information present in microbial cell-free DNA, we're helping doctors quickly solve their most challenging cases, providing industry partners with access to the microbial landscape to accelerate biomarker discovery and clinical trials, discover novel microbes, to ultimately reduce patient suffering worldwide. Position SummaryKarius is on a mission to help clinicians do more for their patients by bringing the genomic revolution to infectious disease diagnosis. The Customer Success Representative is responsible for providing top-notch support to all of Karius customers including physicians, laboratory personnel, and hospital administrators as well as providing support to field sales team members. ***Ability to work from 7:00 AM to 4:00 PM, Pacific Time, Friday to Saturday. Why Should You Join Us?Karius aims to conquer infectious diseases through innovations around genomic sequencing and machine learning. The company’s platform is already delivering unprecedented insights into the microbial landscape, providing clinicians with a comprehensive test capable of identifying more than a thousand pathogens directly from blood and helping industry accelerate the development of therapeutic solutions. The Karius test we provide today is one of the most advanced solutions available to physicians who aim to deliver better care to many otherwise ineffectively treated patients. Our test is the result of some incredible work done by our scientists, statisticians, engineers, and physicians, all driven by the same mission. You, as part of the Karius team, will be able to see how directly your work has a life-changing impact on people, and at scale. Reports to: Manager, Customer Success Location: Redwood City, CA (Hybrid) or Remote (USA) Primary Responsibilities• Provide high-quality support via phone, email, and help tickets for any inbound customer requests• Communicate with laboratory personnel and physicians to obtain necessary information regarding samples processed by Karius and provide status updates• Liaise with the Medical Affairs team for escalations regarding Karius test results• Liaise with production laboratory personnel regarding sample processing and reporting issues• Liaise with Sales and Business Development teams to provide support for customer needs What’s Fun About the Job?Karius is operating at the edge of what is now known to be possible in infectious disease diagnostics. With that, comes a wave of new and incredible challenges and opportunities. To deliver on that value, you will be tapping into some of the most advanced technologies, architecting and innovating where the current solutions simply don't suffice. You will get to see how much your work really matters. Travel: No travel required. Physical RequirementsSubject to extended periods of sitting and/or standing, vision to monitor, and moderate noise levels. Work is generally performed in an office, lab, or clinical environment. Position Requirements• Bachelor’s or higher degree in Biological Sciences preferred.• 3+ years of customer support/service experience in healthcare or related industry - telephone-based support experience, required• Experience working with hospital laboratories and clinicians preferred.• Experience with ticketing systems (Zendesk) and Salesforce, preferred. Personal Qualifications• Ability to handle customer contacts in a professional and knowledgeable manner.• Ability to work independently.• Excellence in the handling of Personal Health Information (PHI).• Excellent verbal and written communication skills.• Basic Office and G Suite skills. DisclaimerThe above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Responsibilities and duties may change or be adjusted to meet the needs of the company, and additional duties may be assigned as necessary. The job description is subject to change at any time at the discretion of Karius. Equal Opportunity EmployerAt Karius, we value a diverse and inclusive workplace and provide equal employment opportunities for all applicants and employees and are committed to honor and invest in the full diversity of people, in our hiring, recruiting and development of employees across the Company. All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual’s race, color, sex, gender identity and gender expression, including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application due to a disability, please contact us at and we will accommodate qualified individuals with disabilities. $20.88 - $31.33 an hour

Quantum PRM (Patient Relationship Management) is an innovative healthcare SaaS and communication platform transforming how providers engage with patients. Our cloud-based patient engagement software helps healthcare organizations: * Increase patient participation and satisfaction * Improve compliance and treatment outcomes * Streamline operations for medical teams * Generate more 5-star reviews and grow practice reputation We work with medical practices, dental specialists, and healthcare organizations/DSOs across the U.S. and globally to deliver smarter, automated communication that drives better healthcare experiences and stronger business results. Creating a successful software company starts by building the right team. We’re always looking to connect with people who want to do the best work of their lives—alongside smart, supportive teammates who build great things. As a Customer Support & Success Representative, you’ll be a front-line champion for our clients—helping them get answers quickly, resolve issues confidently, and get more value from the WUWTA platform. This is a non-technical role: you don’t need to code or configure complex systems, but you do need to be comfortable working in a SaaS product, following playbooks, and communicating clearly with healthcare professionals. You’ll support clients primarily through Zendesk/ZOHO (email/tickets) and via phone/Zoom. Your work will directly impact customer satisfaction, retention, and the success of our healthcare customers. Location: Remote (U.S.-based) considered; San Francisco Bay Area candidates welcome Travel: Not required; occasional travel may be possible but is not occurring currently * Provide friendly, accurate, and timely support through Zendesk/Zoho and other channels (email/phone/Zoom). * Troubleshoot common “how do I…?” questions and basic issues using internal guides and checklists. * Guide customers through platform usage, best practices, and next steps. * Identify patterns (recurring questions, friction points) and surface them to the team with clear examples. * Proactively follow up with customers who show low usage or may need coaching. * Help clients improve outcomes such as patient responses, campaign performance, and review generation through simple recommendations and enablement. * Assist with basic onboarding reinforcement: confirming setup details are understood, scheduling refresher trainings, and ensuring early wins. * Triage and escalate technical/product issues to Product, or Engineering with complete, well-documented ticket details (steps tried, screenshots, customer impact, urgency). * Communicate updates to customers clearly and calmly, setting expectations and timelines. * Maintain accurate ticket notes and customer context so anyone can pick up the thread. * Contribute to and improve internal knowledge base articles, macros, and standard operating procedures. * Help refine support workflows so the team can scale (tagging, routing, templates, and FAQs). * Participate in continuous learning about new features, healthcare communication best practices, and customer needs. * Customers feel supported, respected, and confident after interacting with you. * Tickets are handled efficiently with strong documentation and thoughtful triage. * Customers adopt key features and see measurable value (usage improvements, better engagement, more reviews). * Your insights help reduce repeat issues and improve product experience. * 1–3+ years in customer support, customer success, account coordination, or client services (SaaS experience is a plus, Experience in healthcare a plus). * Excellent written communication (you can explain steps clearly and professionally). * Strong listening, empathy, and de-escalation skills—especially with busy healthcare teams. * Organized and reliable: can manage multiple tickets/tasks and follow up proactively. * Comfortable learning tools and workflows (Zendesk, CRM, basic reporting dashboards, Google/Microsoft Office). * Self-starter mindset with good judgment and a positive, solutions-oriented attitude. * High discretion with sensitive information; comfort working in a healthcare-adjacent environment. * Experience supporting healthcare, dental, or medical practices (or similarly high-touch service industries). * Familiarity with Zendesk, Salesforce (or similar CRM), or project/task tools (Wrike, Asana, etc.). * Experience with review/reputation tools, patient engagement platforms, or messaging automation. * Comfort presenting short trainings or walkthroughs on Zoom. * Calm under pressure; you don’t get rattled by urgency. * Detail-oriented; you catch the small things that prevent big problems. * Friendly and professional; you represent Quantum's brand in every interaction. * Collaborative; you partner well with Implementation, Product, and Leadership. * Friendly, supportive, and adventurous environment with engaged colleagues * Casual, comfortable, professional work culture * Comprehensive, benefits package * Diverse, inclusive workplace where we learn from each other * Equal opportunity employer and a great place to work

The Customer Success Manager (CSM) owns the success of a portfolio of Enterprise and Growth ClearPoint customers. The job is not to host meetings or run a checklist of touchpoints. The job is to deeply understand what each customer is trying to accomplish—their real goals, not just the ones on the contract—and to help them get there. We see ourselves as expert coaches and advisors. Our customers should walk away from every interaction smarter, more confident, and better positioned to be the hero inside their organization. That sometimes means saying no, pushing back, or redirecting a request that won’t actually serve them. It always means showing up as a partner who knows the work, not a vendor managing an account. This is also an AI-first role. You will work side-by-side with Agency’s Kai, our AI teammate, and we expect you to use AI as the default lever for any repeatable workload—prep, research, drafting, analysis, follow-up. Your time should go to the high-judgment work that actually moves customers forward. You will partner closely with Customer Success Engineers (CSEs) on technical projects and operate at both the tactical and strategic levels. Exceptional communication, judgment, and relationship skills are required. So is comfort with ambiguity—the ground shifts often here, and you need to keep up. • Develop a deep understanding of what each customer is trying to accomplish—the goals on the contract and the goals behind them—and build the plan to help them get there., • Act as an expert coach and advisor: bring strategy execution expertise, ClearPoint expertise, and a clear point of view to every customer conversation., • Push back, redirect, or say no when a customer request won’t actually serve their goals. Help them see what they’re missing, not just give them what they ask for., • Run structured business reviews with customers when they add value—not on a fixed cadence for their own sake. The format should serve the relationship, not the calendar., • Manage onboarding and adoption; coach customers on the structure and habits that will compound value over time., • Own renewals, expansion, and customer satisfaction—watching for both positive and negative trends and turning insights into action., • Use Agency and other AI tools as the first lever for any repeatable workload. Continuously raise the floor on what AI handles so your time goes to high-judgment work., • Provide structured feedback to Product on what customers need; partner cross-functionally with Sales, Marketing, and Product as the voice of the customer., • Contribute to the strategic direction of the team by leading or participating in internal initiatives., • Bring a team-first attitude, a can-do spirit, and high standards every day.This job description is not a comprehensive list of duties. Responsibilities and activities may change at any time, with or without notice—often quickly.We are moving away from traditional CSM metrics like seat counts, ticket volume, and number of QBRs hosted. Those are inputs. We care about outcomes:, • Strategic Coaching: Customers see you as an expert advisor on their strategy execution, not as a software contact. They bring you the hard problems, not just the support tickets., • Onboarding: Customers reach first value quickly and feel heard along the way. You set expectations clearly and protect timelines., • Adoption: Customers realize quantifiable value from ClearPoint and adopt new features as they ship. You can point to the evidence., • Retention: Your customers renew, and they renew because they want to - not because switching is hard., • Expansion: You grow account revenue by helping customers do more, not by pushing them., • AI Leverage: You consistently demonstrate that AI is multiplying your output. Your portfolio is larger, your responsiveness is faster, or your insights are sharper with AI., • We Care About The Customer: A time you made your customer the hero, where they walked away looking smart to their organization because of how you showed up. We are partners, not vendors., • We Play To Win: A time you held yourself or your team accountable for great work, and what you did when the bar wasn’t being met., • We Are Passionate: A time you worked hard, got stuff done, and still made the work fun. Bonus if you can describe a culture you helped build, not just lived in., • We Are Exceptionally Open: A time you flagged a problem early, asked the awkward question, or surfaced something uncomfortable instead of letting it sit., • We Are Welcoming: A time you helped build an environment where people with different backgrounds or perspectives could do their best work., • Hungry. You want the work. You want to learn. You want to be good at this, • Humble. You ask questions, you take feedback, and you don’t pretend to know things, • Fast. You move quickly, write clearly, and don’t need a lot of structure to make progress, • Comfortable with ambiguity. Priorities shift, processes change, and that’s okay, • Direct. You say what you think, you push back necessary, and you don’t hide bad news, • AI-fluent or AI-curious. You already use AI in your day-to-day, • Clear communicator. You write well, you listen, and you can explain things well, • Organized. You can juggle a big task list and prioritize without dropping balls, • Curious. You read. You poke at the edges. You want to understand why, not just what, • 2–5 years in Account Management or SaaS Customer Success required., • Customer-facing experience at a subscription technology company required., • Working fluency with Microsoft Office Suite required., • Bachelor’s degree, or seven years of relevant work experience, preferred., • Background in strategy or performance management preferred., • Hands-on experience using AI tools (Claude, ChatGPT, Agency, Copilot, custom agents, etc.) in a professional context preferred., • Experience working with local government customers preferred., • $70,000 - $90,000, • Performance-based bonus program, • Competitive salary commensurate with your experience, • Performance-based bonus program, • 100% paid health insurance & dental insurance, • 401(k) program, • Open vacation policy, • Professional development, training, and mentorship programs, • Chance to get in on the “ground floor” of a tech company with startup energy, • Ability to make a difference from day one, • Fantastic colleagues and customers, • Employee referral bonuses to encourage the addition of great new people to the team, • Team events and offsite retreats, • Company organized volunteer days, • Candidates must live within ~100 miles of Arlington, VA and lives in the following states: VA, DC, MD, PA., • Employment is contingent upon successful completion of the I9 Federal work authorization verification. We don't offer visa sponsorship or work permits. Please read this posting carefully, visit our website, learn about us, and then apply. To be considered, please fill out the form and attach your resume. We needed someone yesterday, and we are excited to grow our team, so if you're a good fit, expect this process to move quickly. Pre-Employment Background Checks All offers of employment are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary and may include: Social Security Verification, Criminal History, Credit History, Personal and Professional References, social media, Prior Employment Verification, Educational Verification, and Motor Vehicle Records. ClearPoint reserves the right to modify this policy at any time without notice. EEO Statement ClearPoint Strategy provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or genetics. We seek to build a diverse staff representative of the communities we serve. All qualified applicants are strongly encouraged to apply. Physical Requirements This is sedentary work requiring typing and other and repetitive motions. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels. Visual acuity is required for operation of a computer and for observing general surroundings and activities. The worker is not subject to adverse environmental conditions.

A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click ___ for important notices that may be applicable to you. For more information about our privacy policy, please click ___. The Account Manager directly oversees one Tier 1 or 2 Towne accounts and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. Financial and Business Systems Management • Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance., • Demonstrates the ability to improve the financial performance and profitability of the account, • Understands the contractual agreement and recognizes ways to maximize opportunities, • Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover, • Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping, • Ensures that forecasts, payroll and accounting reports are on time and accurate, • Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures Human Resources • Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location, • Fosters an environment that retains talented associates, • Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews, • Sees that new associates get off to the right start through proper orientation and on-the-job training, • Recognizes great performance and provides opportunities for top performers to learn and grow, • Recognizes where the team and individual performers need to improve and properly trains and coaches, • Identifies talent and helps develop future leaders for the organization, • Conducts regular performance appraisals and provides feedback and coaching for all direct reports, • Holds effective associate meetings and ensures that shift huddles happen on every shift, • Practices positive discipline and provides accurate and timely performance documentation, • Delegates by allocating decision making and other responsibilities appropriately and effectively Service Management • Ensures that the guest/patient service experience is delivered consistently on all shifts, • Efficiently allocates labor resources to support service delivery, • Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels, • Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them, • Is knowledgeable of the client’s service metrics/measurements and ensures Towne is helping to drive results Client Relations Management • Develops cohesive working relationships with the clients’ staff members, • Maintains regular meeting rhythms and communication channels with the client and follows through on commitments, • Knows when to be present at the site and maintains a high level of visibility, • Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations, • Capitalizes on opportunities to grow Towne's business by building client loyalty and creates a net promoter of Towne. Systems and Standards • Fully understands and utilizes the systems provided by Towne to control assets and expenditures, • Trains others or sees that they are trained to properly use the systems provided, • Maintains a clean, neat work environment, • Completes all tasks in a timely manner as instructed by the Area/District Manager, • Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers, • Treats clients and associates with courtesy, respect and dignity, • Maintains strict confidentiality related to associate and client information Safety and Risk Management • Understands and follows safety and security procedures, • Practices preventative safety procedures as set forth by Towne, • Reports all accidents and incidents to the Area/District Manager immediately, • Uses only equipment trained to use and operates all equipment in a safe manner, • Reports all potential high risk areas and safety concerns to the Area/District Manager, • Ensures all associates have been adequately trained in safety and loss prevention procedures, • Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims, • Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations, • Promptly responds to any concerns regarding workplace safety, • Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker’s compensation cases, • Adheres to Towne employment and payroll policies and procedures to limit exposure to employment claims and litigation Sales Responsibilities: • Maintains relationships with present client to obtain references and leads for new opportunities, • Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes, • Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going, • Monitors existing client’s business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities., • Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines, • Demonstrated work ethic, drive, energy, and persistence to achieve goals, • Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations, • Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications, • Written and verbal communication skills to effectively address all levels within the organization, • Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures, • Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications, • Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails, • Associate’s degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience, • Knowledge of general business practices including accounting, human resources and customer service, • Must be able to drive manual transmission, • Must have and maintain a valid driver’s license and clean driving record, • For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen Compensation: Towne is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $65,000 - $75,000. Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan. Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear., • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus., • Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally., • Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances, • Working extended hours, including evenings and weekends are required., • Travel of up to 10% may be required.

Are you a fluent German speaker with a passion for travel and exceptional customer service? Mercier Consultancy MD is thrilled to offer an exciting opportunity with Booking.com as a German Speaking Customer Service Representative. This remote role, based in beautiful Greece, allows you to work from the comfort of your home while helping travelers around the globe enjoy seamless booking experiences! • Engage with customers via phone, email, and live chat to assist with their booking inquiries, changes, and concerns in German., • Provide personalized recommendations for accommodations, travel options, and experiences to enhance the customer journey., • Resolve issues creatively and efficiently to ensure maximum customer satisfaction., • Document inquiries and solutions within our CRM system to maintain accurate records., • Collaborate with team members to improve service delivery and share valuable insights., • Stay updated on the latest promotions, destinations, and travel trends to offer informed support., • Fluency in German (both written and spoken) is a must; knowledge of English is an advantage., • Experience in customer service, particularly in the travel or hospitality sector, is preferred., • Exceptional communication skills with a friendly, engaging attitude., • Strong problem-solving abilities and a passion for helping others., • A keen interest in travel and the ability to provide recommendations based on customer preferences., • Proficiency in customer service software and general computer skills., • Willingness to work flexible hours, as required, to cater to our international customer base., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Exciting Opportunity as a Customer Service Representative in Greece - Work Remotely! Are you a friendly and helpful individual looking for a rewarding job that allows you to work from the comfort of your home in the beautiful country of Greece? If you enjoy assisting customers and providing top-notch support, we have the perfect opportunity for you! Tasks As a Customer Service Representative, you will assist customers by phone and/or chat, addressing account management, and billing issues, and providing support with content and basic site and app navigation. You will offer accurate and real-time responses to customer requests, ensuring their satisfaction and resolving any inquiries related to their orders or refunds. Requirements Languages we are looking for Native or C1/C2 level: • Swedish, • Danish, • Finnish, • Norwegian, • Dutch, • German, • Italian Spanish You must be native or C2 level in one of the languages mentioned above and have an English level of B2/C1. This requirement is mandatory! Valid EU Passport Benefits • Salary: 1.100 to 1.300 gross per month x 14 (2 extra salaries per year)., • Performance Bonus: Opportunity to earn up to 250 in gross monthly bonus based on project performance., • Office Location: Work from home anywhere in Greece, including the picturesque Greek islands., • Schedule: Enjoy a 40-hour workweek with 8-hour rotating shifts, allowing for a good work-life balance., • Holiday: You will have 22 days of paid holidays per year., • Contract length: Initially, a 6-12 month contract that can be extended., • Health insurance.

As a Manager of Customer Care you will provide support to all internal and external customers ensuring a high level of customer satisfaction. This individual must work with staff to employ a team approach. Managing customer/patient support staff and overseeing corporate initiatives and local projects assigned by leadership. You will also collaborate with various teams and departments to resolve key issues and enhance internal processes, ultimately improving the overall customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Provide day-to-day supervision of assigned staff, including work assignments, and ensures timeliness and accuracy of all work. Assesses employee performance, including writing and conducting of annual performance evaluations and goal setting, • Project Management: Lead and manage specific projects or initiatives to drive process improvements and operational enhancements within the Customer Care Department., • Demonstrate an understanding of compliance policies related to test ordering, test requirements, rejection criteria, and general CAP/CLIA requirements, • Track and trend customer complaints, internal and external errors and report deficiencies per protocols, • Responsible for training, coaching, supervision, and on-boarding of new hires and career development of staff, • Development of SOPs and best practices to meet client satisfaction in all areas of responsibility, • Work with leadership teams to develop strategic plans to meet commercial and operations goals and objectives, • Business Travel: Up to 10% of travel required for business purposes. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND EXPERIENCE • A bachelor’s degree (B.A. or B.S.) is preferred. Relevant experience may be considered in lieu of the education preference., • 5-10 years of experience in people leadership and/or customer service within healthcare, biotech, or laboratory settings; oncology experience is preferred., • 3+ years of relevant experience as a people leader in a team lead, supervisor, or similar role #LI-Remote For candidates based in our San Diego office, the salary (or hourly range is $XX - $XX. For candidates based in our South San Francisco office, the salary or hourly range is $XX - $XX. For candidates working remote (US), the salary or hourly range is $XX - $XX.

Hi, we're Oscar. We're hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures. You will report to the Concierge Operations Manager. Work Location: This is a remote position, open to candidates who reside in: Georgia. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote Pay Transparency: The set pay rate for this role is $19.00 per hour. You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year. Responsibilities: • Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model., • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs, • Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations, • Form working relationships with all partners., • Support the leadership team by identifying issues through established escalation pathways, • Monitor and track the health of all assigned work-in-progress issues., • Escalate and resolve issues to ensure appropriate turnaround times, • Participate in process improvement projects, • Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI), • Compliance with all applicable laws and regulations, • Other duties as assigned Requirements: • Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking., • 1+ years of experience in a high-volume or customer-focused setting., • 6+ months of healthcare experience, • High school diploma or GED Bonus points: • Strong quantitative or analytical skills focused on identifying or solving problems, • Experience manipulating and entering accurate data, • Advanced Google Suite or Microsoft Office capabilities This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud___. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our ___ outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our .

TruRoots Company is a Boston-based natural & organic food and beverage platform company operating in Chico, CA and Havre de Grace, MD. We manufacture organic Santa Cruz Organic and R.W. Knudsen fruit beverages along with TruRoots ancient grains. We aim for authenticity by accurately & clearly doing our part to make the world a better place through wholesome product offerings and sustainability efforts. Our mission is to cultivate brands you cannot live without, and our Vision is to Nourish families from Root to Fruit. “Nourishing Roots to Fruits” Summary: We are seeking a detail oriented and experienced Logistics and Customer Service Specialist to join our growing Customer Service Team. Join a team where you have ownership in your role and an opportunity to make a positive impact on the process and our customers. Logistics and Customer Service Specialist The Logistics Customer Service Specialist/Representative is responsible for day -to-day execution of order shipments, acting as a liaison between customers, transportation management, carriers, warehouse and order management teams. Duties include planning and tracking shipments, resolving deliveries issues, and maintaining relationships with shippers and receivers. This role demands a strong customer service orientation, quick resolution of order-related issues, and the ability to analyze and interpret data to support decision making. The position plays a critical role in maintaining and strengthening relationships with customers and business partners by delivering exceptional service and communication. Duties and Responsibilities: • Own order shipment execution for customers, ensuring on-time shipment and delivery, • Monitor orders, providing tracking updates and communication of delays, proactively identifying issues and implementing solutions to maintain customer satisfaction, • Work with CPU customers and carriers to improve and maintain on-time order pick ups, • Responsible for coordinating routing for weekly Walmart orders, with a focus on efficiency and OTIF. Ensuring schedule is maintained and shipments are delivered timely, • Partner with warehouse and transportation teams to ensure on-time shipments, pick-ups and delivery with a focus on internal KPI’s, • Serve as the primary point of contact for shipment-related inquiries, providing timely and professional responses, • 3+ years of experience in logistics and/or order management, customer service preferably in the consumer-packaged goods (CPG) industry., • Experience with Walmart order fulfillment, logistics, and compliance, • Understanding of freight, shipping, and supply chain processes, • Working knowledge of EDI; experience with SPS Commerce is a plus, • Proficiency in ERP systems, preferably NetSuite, • Strong customer service skills with a commitment to timely communication., • Effective troubleshooting and problem-solving abilities with a focus on root cause resolution, • Ability to identify and implement process improvements, • Excellent prioritization, time management, and organizational skills with a high sense of urgency, • Strong analytical skills for data management and reporting TruRoots Company provides equal employment opportunities (EEO) to all employees and applicants without regard to race, sex, color, religion, gender, sexual orientation or preference, gender identity or expression, national origin or ethnicity, age, marital status, pregnancy, genetic information, disability, or veteran status, in accordance with applicable federal, state, and local laws. Equal Employment Opportunity TruRoots is an equal-opportunity employer. We are committed to ensuring equal employment opportunities for all employees and applicants for employees and applicants for employment without regard to race, color, religion, sex, natural origin, age, disability, sexual orientation, gender identity, or any other characteristics protected by applicable law. In compliance with federal and state employment laws, TruRoots prohibits discrimination against employees and applicants based on these protective characteristics. This policy applies to all aspects of employment including recruitment, hiring, promotion, transfer compensation, benefits, training, and termination. We are dedicated to creating a diverse and inclusive work environment where all employees are treated with dignity, respect, and fairness. Our commitment to diversity extends beyond compliance with the law. It is integral to our culture and central to our success as an organization.

Job Description TECHNICIAN Handyman - Commercial – (General Carpentry, Electrical, Plumbing) Company Provided Vehicle & Phone JOB DESCRIPTION The Facility Maintenance Technician position is responsible for performing diversified duties to install, troubleshoot, repair, and maintain facilities according to safety, predictive, and productive maintenance systems and processes to support the achievement of the customer’s business goals and objectives. We are looking for candidates with excellent attitudes and someone who is willing to take care of the customer. We furnish a company vehicle, all fuel, vehicle maintenance, and a company Phone. We offer paid vacations, sick days, and paid holidays, and have voluntary plans in health insurance and ancillary insurance. If you are passionate about what you do and looking for a job then we want to talk to you. Essential Functions • Perform diversified duties to install and maintain facilities., • Provide emergency/unscheduled repairs to facilities and scheduled maintenance repairs of facilities., • Perform service repair duties and responsibilities., • Perform service skills including, but not limited to, carpentry, plumbing, electrical, troubleshooting, and repair of facilities., • Read and interpret equipment manuals and work orders to perform required maintenance and service., • Diagnose problems, replace or repair parts, test, and make adjustments., • Perform regular preventive maintenance on facilities., • Perform a variety of electrical, plumbing, carpentry maintenance functions., • Use a variety of hand and power tools, meters, and material handling equipment in performing duties., • Detect faulty operations, defective material and report those and any unusual situations to proper supervision., • Comply with safety regulations and maintain clean and orderly work areas., • Be able to effectively communicate and use phones (phones company provided), • Must be able to use apps in phone (phones company provided), • Must be able to turn in all applicable paperwork for each work order (ie. before and after photos, signed and stamped work orders, etc.), • Must maintain regular work attendance habits / good work attendance habits., • Have availability for work., • Technical Capacity., • Ethical Conduct., • Communication Proficiency., • Results Driven. Work is regularly performed in a combination of office, warehouse, outdoor, and shop environments and is regularly exposed to dust, odors, oil, fumes, and noise. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Position Type/Expected Hours of Work • You must possess a strong background in at least two of the following skill sets:, • Plumbing, Electrical, Drywall Repairs, Painting, Flooring, Carpentry, Locks As an equal opportunity employer, ACS Commercial Services, L.L.C. does not discriminate in its employment decisions on the basis of race, religion, color, national origin, gender, sexual orientation, age, military status, disability, or on any other basis that would be in violation of any applicable federal, state, or local law. Furthermore, ACS Commercial Services, L.L.C. will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship, safety, and/or health risk. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Job Type: Full-time Company DescriptionACS is a Full-Service Facility Maintenance Commercial Services Company. We are not just another, maintenance company; we are the best in the industry and have the best retail clients in the industry.ACS is a Full-Service Facility Maintenance Commercial Services Company. We are not just another, maintenance company; we are the best in the industry and have the best retail clients in the industry.

At JetBrains, we create intelligent tools that help developers work smarter. For more than 25 years, our products—IntelliJ IDEA, PyCharm, WebStorm, Rider, TeamCity, Space, AI-powered tools, and many others—have been shaping the global software ecosystem. Millions of developers and thousands of companies worldwide rely on JetBrains to build, ship, and scale their software. We’re looking for an Account Development Representative to support engagement and relationship development across JetBrains’ strategic accounts in the US. In this role, you’ll work closely with Account Managers and cross-functional teams to build understanding of customer organizations, support meaningful outreach, and help maintain strong relationships with developers, technical stakeholders, and decision-makers. Your work will contribute to improving account visibility and supporting long-term collaboration with our customers. This role focuses on thoughtful outreach, account research, and coordination of engagement activities. * Support Account Managers with outreach and engagement across strategic accounts. * Research customer organizations to identify developers, technical stakeholders, and decision-makers. * Maintain and update account and contact information in Salesforce and other systems. * Contribute to outreach activities using email, LinkedIn, and other tools. * Help coordinate customer participation in events, briefings, and feedback programs. * Assist with planning and organizing Developer Days, meetings, and account engagement activities. * Collaborate with Sales, Marketing, Product, and technical teams to support customer engagement. * Contribute to improving and maintaining outreach and engagement processes. * 3–5 years of experience in Account Development, Sales Development, or a similar role. * Experience supporting outreach, prospecting, or meeting coordination in a B2B environment. * Strong organizational and research skills, with attention to detail. * Familiarity with Salesforce and outreach or prospecting tools. * Clear and thoughtful written communication skills. * Ability to work independently while collaborating closely with others. Nice to have: * Experience working with SaaS or developer-focused products. * Familiarity with software development environments or developer tools. * Experience supporting enterprise or strategic accounts. #LI-HYBRID #LI-REMOTE #LI-JP1 We process the data provided in your job application in accordance with the ___

Mercier Consultancy MD is thrilled to offer a unique opportunity for Italian Speaking Customer Service Representatives looking to work in Greece. This position comes with a fully paid relocation package, making it an exciting chance to immerse yourself in a new culture while providing exceptional customer service. As a representative, you will assist Italian-speaking customers, ensuring they receive top-notch support and service. • Manage inquiries from Italian-speaking customers across various channels including phone, email, and chat., • Provide information about products and services while assisting customers with their queries and concerns., • Resolve issues effectively and promptly, ensuring a satisfactory customer experience., • Document customer interactions accurately in the CRM system for future reference., • Work collaboratively with other team members to enhance customer satisfaction and support., • Stay informed about company offerings and industry trends to provide accurate assistance., • Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus., • Previous experience in customer service is preferred., • Strong communication skills with a focus on customer needs and satisfaction., • Ability to resolve problems efficiently and professionally., • Strong organizational skills and the ability to multitask in a fast-paced environment., • Familiarity with CRM software and general computer proficiency., • Willingness to relocate to Greece and work flexible hours, including evenings and weekends, if necessary., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Hi, we're Oscar. We're hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures. You will report to the Concierge Operations Manager. Work Location: This is a remote position, open to candidates who reside in: Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote Pay Transparency: The set pay rate for this role is $19.00 per hour. You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year. Responsibilities: • Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model., • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs, • Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations, • Form working relationships with all partners., • Support the leadership team by identifying issues through established escalation pathways, • Monitor and track the health of all assigned work-in-progress issues., • Escalate and resolve issues to ensure appropriate turnaround times, • Participate in process improvement projects, • Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI), • Compliance with all applicable laws and regulations, • Other duties as assigned Requirements: • Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking., • 1+ years of experience in a high-volume or customer-focused setting., • 6+ months of healthcare experience, • High school diploma or GED Bonus points: • Strong quantitative or analytical skills focused on identifying or solving problems, • Experience manipulating and entering accurate data, • Advanced Google Suite or Microsoft Office capabilities This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud___. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our ___ outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our .

Job Summary: The Senior Product Manager – Marketing Technology (MarTech) Platforms will own the strategy, roadmap, and execution of iHerb’s core marketing technology ecosystem. This role is responsible for leading the integration, evolution, and optimization of third-party and in-house MarTech platforms that power customer data, personalization, content, and lifecycle marketing experiences. This role will partner closely with Engineering, Marketing, Data, and external vendors to deliver scalable, reliable, and future-ready platforms such as Customer Data Platforms (e.g., Simon AI), orchestration and messaging platforms (e.g., Braze), and additional capabilities including CMS, PIM, DAM, and Language Service Providers (LSPs). The Sr. PM will also drive strategic decisions around build vs. buy, platform consolidation, and long-term architecture to support global growth and marketing innovation. Job Expectations: * Own the strategy, roadmap, and execution of iHerb’s core Marketing Technology (MarTech) platforms and integrations. * Lead build vs. buy decisions for current and future capabilities, including CDP, orchestration, CMS, PIM, DAM, LSP, and related platforms. * Serve as the product owner for key third-party MarTech platforms (e.g., Simon AI, Braze), including roadmap alignment and feature adoption. * Partner with Engineering to design and deliver scalable, reliable integrations between MarTech platforms and iHerb’s core systems. * Translate marketing and business needs into clear technical requirements, data flows, and platform capabilities. * Act as a strategic partner to Marketing, enabling personalization, lifecycle marketing, content operations, and experimentation through technology. * Balance near-term marketing needs with long-term platform scalability, maintainability, and technical health. * Define success metrics and KPIs to measure platform performance, adoption, and business impact. * Drive cross-functional alignment across Marketing, Engineering, Data, and external vendors to ensure successful delivery. * Participate in agile development processes, including backlog prioritization, sprint planning, and reviews. The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice. Knowledge, Skills, and Abilities: Required: * Strong experience leading complex platform or infrastructure-adjacent products * Hands-on experience working with or integrating MarTech platforms such as CDPs, marketing automation/orchestration tools, CMS, PIM, DAM, or similar systems. * Solid understanding of APIs, event-driven architectures, data flows, and system integrations. * Proven ability to drive build vs. buy decisions and evaluate third-party vendors and technologies. * Experience defining and managing product roadmaps with multiple stakeholders and dependencies. * Excellent communication skills with the ability to translate technical concepts for marketing and business audiences. * Strong collaboration skills and comfort operating in highly cross-functional environments. * Experience working in an Agile/Scrum development process. * Customer-first and outcomes-driven mindset. Preferred: * Experience with CDPs (e.g., Simon AI, Segment) and lifecycle platforms (e.g., Braze). * Familiarity with global content and localization workflows, including LSP integrations. * Experience supporting international or multi-brand e-commerce platforms. * Understanding of data privacy, consent management, and compliance considerations in marketing systems. * Background in e-commerce, marketplace, or consumer digital products. Experience Requirements: Generally requires seven (7) or more years of Product Management or Product Ownership experience within a consumer software, e-commerce, or platform-focused environment. Education Requirements: Bachelor’s Degree required. A Computer Science, Engineering, Information Systems, or similar technical degree is preferred. #LI-JC1 The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations. Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents. Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies. For more information on iHerb benefits, visit us at ___. Anticipated Pay Scale: $176,534 - $264,801 USD Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to ___. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. About iHerb iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries. Our vision is to become the #1 destination for health and wellness across the world. With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team: Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity iHerb Benefits At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit ___. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

Full-time Description Job Title: Customer Care Specialist Reports to: Customer Care Director FLSA Status: Non Exempt Travel: Travel requirement 10-15% Job Summary The Customer Care Specialist (CCS) is expected to be knowledgeable in all aspects of the order to cash process. This entails order processing, obtaining scheduling information, coordination of shipments, order expedites and processing of customer inquiries. The CCS will act as a liaison between respective departments to investigate and resolve non product complaints. This position will perform standardized processes, complete ERP (NetSuite-Plex) and supplemental trainings to align with department and company guidelines. Work Location Requirements This role operates on a hybrid schedule and will require periodic onsite attendance. Candidates must reside within commuting distance of our Chesterfield, MO to meet business and operational needs. Essential Duties and Responsibilities • Customer Assistance: Primary point of contact for an assigned geographical section or market specific account base. Provide product or service information relative to Altor’s product portfolio. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information and assistance regarding products, services, and policies., • Problem Resolution: Handle customer complaints and concerns effectively, aiming for a swift resolution while maintaining a positive customer experience. Escalate issues to appropriate channels when necessary., • Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or replacements. Ensure accuracy and efficiency in order management procedures., • Product Knowledge: Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns. Knowledgeable on product features, pricing, and entire Altor product portfolio., • Customer Relationship Management: Build and maintain strong customer relationships by demonstrating empathy, professionalism, and reliability in every interaction. Customer sites visits may be required to support customer or business requirements., • Documentation and Reporting: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. Provide regular reports i.e. Open Order Reports, Scorecards, and feedback to management in regard to service level agreements., • Team Collaboration: Collaborate with departments such as Sales, Operations, Scheduling, or Marketing to ensure seamless communication and resolution of customer issues. Contribute to team goals and initiatives. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Requirements/Work Experience • Bachelor’s Degree or equivalent work experience, • 3+ years of experience in customer service; preferably in a manufacturing environment, • Experience with ERP Systems is desired Computer Skills • To perform this job successfully, an individual should have knowledge of Microsoft Suite – Word, Excel, PowerPoint., • Essential requirements include computer literacy; proficiency in office software products, with the ability to create PowerPoint or Excel presentations, and effectively utilize Teams, SharePoint, and Salesforce., • Proficiency in use of ERP systems (Oracle, SAP, NetSuite, etc.) required. Core Values Our core values define how we work and what we expect from every associate. The ideal candidate will consistently demonstrate these values in performing the responsibilities of this role. Each core value represents essential behaviors and competencies aligned with the duties and qualifications of the position. • Accountability – We take full responsibility for our actions and outcomes, ensuring transparency and trust with our stakeholders, customers, associates, and the environment. Competencies: Problem Solving, Decision Making, Planning & Organizing, Resilience, Time Management/Prioritization and Learning Agility, • Innovation – We champion creativity and collaboration, continually striving to deliver groundbreaking solutions that transform our industry and exceed expectations. Competencies: Creativity & Curiosity, Continuous Improvement, Vision & Strategic Thinking, and Collaboration & Teamwork, • Integrity – We uphold the highest ethical standards of honesty, transparency, and ethical behavior in every decision and action, fostering trust at all levels in our organization. Competencies: Honesty, Consistency & Dependability and Commitment to Excellence, • Adaptability – We embrace change agility and resilience, staying flexible and proactive in a constantly evolving world. Competencies: Communication, Results Oriented and Flexibility, • Caring – We prioritize the well-being of our people, communities, and business partners, recognizing that their success and happiness are vital to our own. Competencies: Organizational Savvy, Risk Management, Compliance, Diversity, and Empathy, • Passion – We are driven by a relentless pursuit of excellence, demonstrating determination to succeed while maintaining humility and respect for others. Competencies: Commitment, Persistence & Tenacity, Humility and Respect Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of most office environments. The noise level in the work environment is usually low to moderate level. Disclaimer The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. This document in no way states or implies that this is as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to change, modify, amend, add to or delete from, any section of this document as it deems, in its judgment, to be proper. MR1

Harness is led by technologist and entrepreneur Jyoti Bansal, founder of AppDynamics (acquired by Cisco for $3.7B). The company has raised ~$240M in Series E venture funding, is valued at $5.5B, and backed by top investors including Goldman Sachs, Menlo Ventures, IVP, Google Ventures, J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures and more. Harness is building the industry’s leading AI-powered software delivery platform, enabling teams worldwide to build, test, and deliver software faster, safer, and more reliably. Writing code is only 30–40% of the engineering lifecycle — the rest involves testing, deployments, security, compliance, and optimization. Harness brings AI and automation to this outer loop, turning complex, time-consuming workflows into streamlined processes at massive global scale. The platform includes industry leading products in CI/CD, Feature Flags, Cloud Cost Management, Service Reliability, Chaos Engineering, Software Engineering Insights, Internal Developer Experience, and API discovery, observability, governance, and runtime protection. Over the past year, Harness powered 128M deployments, 81M builds, 1.2T API calls protected, and $1.9B in cloud spend optimized, helping customers like United Airlines and Choice Hotels accelerate releases by up to 75% and achieve 10x DevOps efficiency. With employees in over 25 countries, Harness is shaping the future of AI-driven software delivery — and we’re looking for exceptional talent to help us move even faster. We are seeking a Principal Customer Architect (Forward Deployed Engineer) to join our Customer Success team. In this role, you will act as a technical expert embedded with our customers to ensure they realize maximum value from our platform. You will configure and optimize platforms for client use cases, build workflows around real user needs, drive product adoption, and keep customer deployments healthy. As a strategic technical advisor, you will enable customers through hands-on support and guidance, helping them achieve their business outcomes while maintaining high satisfaction. This role reports directly to the Director, Customer Architect and will collaborate closely with Customer Success Architects, Product, Engineering, and other cross-functional teams to deliver results. • Technical Enablement & Customer Adoption: Lead technical onboarding and enablement programs to drive high customer adoption and satisfaction. Provide best-practice guidance and hands-on support so customers fully leverage our solutions, aiming to maintain over 90% product adoption in each account., • Strategic Advisory: Serve as a trusted technical advisor to customer teams, understanding their goals and challenges. Influence key stakeholders by articulating how our platform aligns with their business objectives, and guide them on strategic infrastructure improvements to achieve desired outcomes., • Business Value Reviews (BVRs): Plan and deliver regular Business Value Reviews to demonstrate progress toward customers’ goals, product usage, and realized value. Prepare compelling presentations (using Google Slides and other tools) to highlight ROI, technical achievements, and next-step recommendations., • Churn Analysis & Customer Success: Proactively monitor customer health and usage metrics. Perform churn analysis to identify at-risk accounts and technical pain points. Work with customers to resolve issues, optimize their implementations, and ensure technical success — thereby maintaining an Annual Gross Retention Rate (AGRR) above 90%., • Infrastructure as Code Management (IaCM): Deliver hands-on support in the Infrastructure-as-Code module. Help customers implement and manage IaC solutions to automate their cloud infrastructure on platforms like AWS and GCP., • Internal Developer Platforms (IDP): Guide customers in building and improving Internal Developer Platforms on Kubernetes. Assist with setting up CI/CD pipelines, container orchestration, and developer self-service workflows., • Emerging Technology Enablement: Contribute your expertise to new domains such as Software Engineering Intelligence (SEI), Cloud Cost Management (CCM), and Customer Engineering (CE). Help customers adopt these emerging solutions by providing architectural guidance and hands-on assistance., • Cross-Functional Collaboration: Act as the voice of the customer internally. Work with Product and Engineering teams to translate feedback into improvements, influence roadmaps, and troubleshoot complex issues. Partner with Customer Success Managers and Sales to strategize on account plans, renewals, and expansion. We are looking for candidates with a strong technical foundation in modern DevOps practices and tools, particularly in areas related to Infrastructure as Code and Internal Developer Platforms. Infrastructure as Code (IaC) • Hands-on experience with Terraform for managing cloud infrastructure, • Design and reuse of IaC modules across environments, • Proficiency with AWS and GCP, including networking, compute, IAM, and security, • Familiarity with Terragrunt, CDK, Cloud Formation or similar IaC automation frameworks, • Familiarity with Ansible or similar configuration management frameworks Internal Developer Platforms (IDP) • Deep understanding of Kubernetes (EKS, GKE, or self-managed clusters), • Experience with Helm, Kustomize, and other K8s tools, • Workflow orchestrations using CI/CD tools, • Knowledge of developer self-service workflows and platform engineering principles Automation • Proficiency in Python, Bash, or Go for scripting and automation, • Experience setting up comprehensive logging, alerting, and performance dashboards Security & Governance • Understanding of security best practices for infrastructure and DevOps tooling, • Exposure to tools like OPA/Gatekeeper, HashiCorp Vault, or equivalent Soft Skills • Strong customer empathy and consultative mindset, • Ability to explain complex technical architectures to a non-technical audience, • Excellent collaboration and documentation habits, • Senior-level experience (typically 5+ years) in DevOps, SRE, or related engineering roles, • Strong communication and presentation skills with the ability to influence stakeholders, • Experience in customer-facing technical roles (e.g. Solutions Architect, CSE, Professional Services) is a plus, • Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience), • Relevant certifications (e.g. AWS, GCP, Kubernetes, Terraform) are advantageous, • Success in this role will be measured by high customer adoption, AGRR above 90%, and the quality of enablement and strategic guidance delivered. Remote - U.S. • Competitive salary, • Comprehensive healthcare benefits, • Flexible Spending Account (FSA), • Flexible work schedule, • Employee Assistance Program (EAP), • Flexible Time Off and Parental Leave, • Monthly, quarterly, and annual social and team building events, • Monthly internet reimbursement Pay transparency$165,000—$195,000 USD All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at , or you can contact your local law enforcement agency.

Clever is on a mission to connect every student, worldwide, to a world of learning. With our identity platform for education, we serve 77% of U.S. schools and over 1 million K12 students internationally. As a trusted partner for schools and educators, we provide secure, seamless access to digital learning tools that empower students everywhere. Clever, a Kahoot! Company, is headquartered in San Francisco, CA, but our impact extends far beyond. Learn more about us at ___. We are looking for Contract Customer Support Representatives to help us deliver outstanding customer experience for our school district and application partners through fast, friendly, and personalized technical support. If you’re interested in connecting with customers via email and phone calls, growing knowledge of the EdTech industry and Clever’s product, and creatively solving technical issues, this is a great opportunity to do all that while connecting every student to a world of learning. We have a highly collaborative and supportive team. We invest in our people. We have a robust 3-week onboarding program, and then you’ll be in our Quality Assurance program for ongoing development. We want to make you successful and have structures in place to support you! This is a contract opportunity that begins on May 18 or June 15 and concludes on September 25, 2026 A DAY IN THE LIFE: • Independently manage and prioritize high seasonal volume of customer support requests via phone and email from your individual queue (handle around 40+ phone and email cases a day)., • Communicate with District Administrators and our Application Partners to resolve product-related issues as our customers are getting their Clever accounts ready for the new school year., • Utilize analytical and problem-solving skills to investigate, test, and troubleshoot system features., • Navigate and contribute to internal and external product documentation., • Collaborate and support the team by sharing ideas and knowledge, being a reliable team member, and willing to help others when needed. Interested to learn more? Check out our blog post on ___ WHAT WE’RE LOOKING FOR: • Experience in fast-paced customer-facing positions: you have worked email or phone support before and can independently assess, manage and prioritize support requests based on need (i.e. priority levels, deadline) and risk., • Passion for solving technical problems to help others: you work deeply to understand customers' perspectives to assess their needs and define technical solutions to help them achieve their goals.., • Comfort navigating ambiguity: you may encounter problems or situations that we have not seen before – you are comfortable with partnering with the customer to find a solution and document learnings., • Excellent communication skills: you can explain technical concepts to both technical and non-technical audiences and can communicate and empathize with stakeholders to drive issues to resolution., • Technical Prowess: You pick up new technology quickly and love learning how things work., • Team player: You are passionate about uplifting and collaborating with others to ensure the team and customers are successful., • Interest in education: You believe in Clever’s mission of making it easy to bring great software to the classroom., • Bonus:, • Experience handling issues related to data imports and integrations, • Experience working with Single Sign On (SSO) or have a basic understanding of SSO, • Experience working with or in K-12 schools or districts, • Experience with industry tools such as Salesforce, Slack, Guru, Confluence, Chartio, etc, • Ability to work during one of the following shifts (Monday - Friday):, • 7am - 3:30pm PT, • 9am - 5:30pm PT, • Ability to work overtime: during mid-August through mid-September, it is expected to work up to 2-4 hours of overtime a day (overtime paid at 1.5x hourly rate). SALARY TRANSPARENCY: Compensation for this role for candidates living in the United States, excluding NYC, NY and San Francisco, CA, is $28 per hour. Compensation for this role for candidates living in NYC, NY and San Francisco, CA, is $31 per hour. INCLUSION AND BELONGING: Clever believes classrooms and our company should be diverse and inclusive. We celebrate actions that build diverse teams, include every voice, and create safe spaces for everyone to bring their authentic selves to work. NOTICE OF ARTIFICIAL INTELLIGENCE USE IN HIRING Please note that Clever Inc. (“Clever”) uses artificial intelligence (AI) tools as part of our hiring process for certain positions. AI Systems Used: • Willo.ai (developed by Willo) - Used for candidate assessments, • BrightHire Screen (developed by BrightHire) - Used for initial phone screening, • Granola.ai (developed by Granola) - Used for AI-powered transcription and note-taking. Employment Decisions Affected: Recruitment and hiring Purpose and Data Collected: • The assessment tool evaluates candidate responses to [e.g., skills questions, situational judgment scenarios] and generates scores that are reviewed by human recruiters, • The conversational bot conducts initial phone screenings, collecting candidate responses to preliminary qualification questions, which are then reviewed by human recruiters, • The AI Note-Taking tool allows our interviewers to focus entirely on our conversation rather than manual typing. These transcripts are used solely for internal evaluation and are handled in accordance with our data privacy policy. Human Review: All AI-generated outputs are reviewed by human decision-makers before any hiring decisions are made. Contact: For questions about our use of AI in hiring, contact our Talent Acquisition Team at ___. Accommodation Requests: If you require a reasonable accommodation related to our use of AI tools or if you are applying from a jurisdiction which gives you specific rights to opt out of AI review and you would like to use that right, please contact our Talent Acquisition Team at ___ to request an alternative assessment process. Non-Discrimination Statement: Clever does not use AI for any employment decision that has the effect of subjecting employees or applicants to discrimination on the basis of any class protected under the Illinois Human Rights Act, nor do we use zip codes as a proxy for protected classes. Clever does not conduct interviews via text or Telegram. We will never ask for your financial information or reimbursement of equipment of any kind. If you receive any communications regarding employment with Clever that you think might be a scam, please email ___ If you are a resident of Colorado, please note you have the right to redact your age-related information like age, birth date, or dates of schooling.

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest. MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDERED Join Our Team as a Remote Customer Service Representative! As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service. Responsibilities • Respond to customer inquiries via phone, email, or chat in a timely and professional manner., • Assist customers with troubleshooting issues and provide accurate solutions., • Process orders, amendments, and returns efficiently., • Escalate unresolved issues to senior staff when necessary., • Provide feedback to improve customer service processes., • High school diploma or equivalent required., • 1-2 years of customer service experience preferred., • Excellent communication skills, both verbal and written., • Strong problem-solving skills and an ability to think critically., • Ability to work independently and manage time effectively in a remote setting., • Reliable internet connection and a quiet home office environment., • Previous experience in a call center or remote support role is a plus. Required Equipment: • A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher, • Hardwired internet connection (ethernet) required, • USB headset (not wireless) with noise-canceling features, • Webcam (external or integrated), • Minimum internet speeds for WFH programs is now a minimum of 50 mbps download and 25 mbps upload, • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Training & Development, • Work From Home

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. The External Support Representative will develop an understanding of AssetWatch products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions. What You'll Do: Who You Are: • 2+ Years of some form of technical support or equivalent experience, • 2+ Years of customer service interaction, in person or virtual, • Experience with high volume support ticketing systems, • Experience with CRM platforms (Salesforce strongly preferred) What We Offer: AssetWatch is a remote-first rapidly growing startup providing a game changing condition monitoring platform and mobile experience in the industrial manufacturing space. • Competitive compensation package including equity options., • Flexible work schedule, • Full benefits and 401K Match, • Opportunity to make a real impact every day, • Opportunity to grow as a leader and build a team, • Unlimited PTO We have a distributed team that works remotely across locations in the United States. We are open to candidates from most states as long we all can closely collaborate within core working hours. #LI-Remote What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. • Competitive compensation package including stock options, • Flexible work schedule, • Comprehensive benefits including retirement plan match, • Opportunity to make a real impact every day, • Work with a dynamic and growing team, • Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

We’re hiring a Customer Support Representative in Bloomington, MN—help clients with insurance benefits, provide top-tier support, and grow your career with a Fortune 500 company Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families. Qualifications: You’ll love this job if you’re: • 🗣️ An advocate – You care deeply about the customer experience and stop at nothing to deliver value., • 🧠 A creative problem solver – You can think outside the box and find the best solution using available tools., • ✍️ A wordsmith – You’re clear, concise, and approachable in both written and verbal communication., • 🤝 A helper – You’re patient and understanding, committed to creating positive interactions., • 📋 An organized multitasker – You juggle tasks with ease and maintain high productivity., • 👥 A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed. Responsibilities: • Serve as the first point of contact for customer support (primarily via email, phone, and live chat)., • Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey., • Update and maintain accurate support documentation and FAQs., • Collect and route customer feedback for internal improvement., • Demonstrate perseverance and empathy in resolving client concerns., • Learn continuously and share your knowledge with teammates. What We’re Looking For: • Excellent written and verbal communication skills., • Commitment to working hard to grow., • A customer-first mindset with a strong desire to assist others., • Previous customer service or soft sales experience is a plus., • Comfort with live chat, email communication, and CRM platforms., • Ability to learn quickly, stay organized, and handle multiple priorities. What We Offer: • 💵 Weekly pay plus performance-based bonuses, • 🩺 Health, life, and retirement benefits, • 🚀 Merit-based promotions and opportunities for advancement into leadership roles Customer Support Representative jobs in Bloomington, MN – Apply today for remote-friendly insurance roles with career growth, training, and competitive pay.

Clever is on a mission to connect every student, worldwide, to a world of learning. With our identity platform for education, we serve 77% of U.S. schools and over 1 million K12 students internationally. As a trusted partner for schools and educators, we provide secure, seamless access to digital learning tools that empower students everywhere. Clever, a Kahoot! Company, is headquartered in San Francisco, CA, but our impact extends far beyond. Learn more about us at ___. We are looking for Contract Customer Support Representatives to help us deliver outstanding customer experience for our school district and application partners through fast, friendly, and personalized technical support. If you’re interested in connecting with customers via email and phone calls, growing knowledge of the EdTech industry and Clever’s product, and creatively solving technical issues, this is a great opportunity to do all that while connecting every student to a world of learning. We have a highly collaborative and supportive team. We invest in our people. We have a robust 3-week onboarding program, and then you’ll be in our Quality Assurance program for ongoing development. We want to make you successful and have structures in place to support you! This is a contract opportunity that begins on May 18 or June 15 and concludes on September 25, 2026 A DAY IN THE LIFE: • Independently manage and prioritize high seasonal volume of customer support requests via phone and email from your individual queue (handle around 40+ phone and email cases a day)., • Communicate with District Administrators and our Application Partners to resolve product-related issues as our customers are getting their Clever accounts ready for the new school year., • Utilize analytical and problem-solving skills to investigate, test, and troubleshoot system features., • Navigate and contribute to internal and external product documentation., • Collaborate and support the team by sharing ideas and knowledge, being a reliable team member, and willing to help others when needed. Interested to learn more? Check out our blog post on ___ WHAT WE’RE LOOKING FOR: • Experience in fast-paced customer-facing positions: you have worked email or phone support before and can independently assess, manage and prioritize support requests based on need (i.e. priority levels, deadline) and risk., • Passion for solving technical problems to help others: you work deeply to understand customers' perspectives to assess their needs and define technical solutions to help them achieve their goals.., • Comfort navigating ambiguity: you may encounter problems or situations that we have not seen before – you are comfortable with partnering with the customer to find a solution and document learnings., • Excellent communication skills: you can explain technical concepts to both technical and non-technical audiences and can communicate and empathize with stakeholders to drive issues to resolution., • Technical Prowess: You pick up new technology quickly and love learning how things work., • Team player: You are passionate about uplifting and collaborating with others to ensure the team and customers are successful., • Interest in education: You believe in Clever’s mission of making it easy to bring great software to the classroom., • Bonus:, • Experience handling issues related to data imports and integrations, • Experience working with Single Sign On (SSO) or have a basic understanding of SSO, • Experience working with or in K-12 schools or districts, • Experience with industry tools such as Salesforce, Slack, Guru, Confluence, Chartio, etc, • Ability to work during one of the following shifts (Monday - Friday):, • 7am - 3:30pm ET, • 9am - 5:30pm ET, • Ability to work overtime: during mid-August through mid-September, it is expected to work up to 2-4 hours of overtime a day (overtime paid at 1.5x hourly rate). SALARY TRANSPARENCY: Compensation for this role for candidates living in the United States, excluding NYC, NY and San Francisco, CA, is $26 per hour. Compensation for this role for candidates living in NYC, NY and San Francisco, CA, is $29 per hour. INCLUSION AND BELONGING: Clever believes classrooms and our company should be diverse and inclusive. We celebrate actions that build diverse teams, include every voice, and create safe spaces for everyone to bring their authentic selves to work. NOTICE OF ARTIFICIAL INTELLIGENCE USE IN HIRING Please note that Clever Inc. (“Clever”) uses artificial intelligence (AI) tools as part of our hiring process for certain positions. AI Systems Used: • Willo.ai (developed by Willo) - Used for candidate assessments, • BrightHire Screen (developed by BrightHire) - Used for initial phone screening, • Granola.ai (developed by Granola) - Used for AI-powered transcription and note-taking. Employment Decisions Affected: Recruitment and hiring Purpose and Data Collected: • The assessment tool evaluates candidate responses to [e.g., skills questions, situational judgment scenarios] and generates scores that are reviewed by human recruiters, • The conversational bot conducts initial phone screenings, collecting candidate responses to preliminary qualification questions, which are then reviewed by human recruiters, • The AI Note-Taking tool allows our interviewers to focus entirely on our conversation rather than manual typing. These transcripts are used solely for internal evaluation and are handled in accordance with our data privacy policy. Human Review: All AI-generated outputs are reviewed by human decision-makers before any hiring decisions are made. Contact: For questions about our use of AI in hiring, contact our Talent Acquisition Team at ___. Accommodation Requests: If you require a reasonable accommodation related to our use of AI tools or if you are applying from a jurisdiction which gives you specific rights to opt out of AI review and you would like to use that right, please contact our Talent Acquisition Team at ___ to request an alternative assessment process. Non-Discrimination Statement: Clever does not use AI for any employment decision that has the effect of subjecting employees or applicants to discrimination on the basis of any class protected under the Illinois Human Rights Act, nor do we use zip codes as a proxy for protected classes. Clever does not conduct interviews via text or Telegram. We will never ask for your financial information or reimbursement of equipment of any kind. If you receive any communications regarding employment with Clever that you think might be a scam, please email ___ If you are a resident of Colorado, please note you have the right to redact your age-related information like age, birth date, or dates of schooling.

Who we are Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training, and medical staffing. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage. You are As a Sr. Accountant you will assist with the day-to-day transactional accounting operations of the organization. Reporting to the Director of Finance & Accounting, in this position, you will primarily engage with the month-end and year-end closing processes, reconcile assigned general ledger accounts, review expense reports and ensure all accounting policies of the organization are followed. Responsibilities • Compiles and analyzes account data to create capital, liability, and asset account entries, • Enters account details to document financial transactions into general ledger and assigned subledgers, such as billing, accounts payable, accounts receivable, • Audits records to substantiate financial transactions, • Prepares and recommends procedures and policies for maintaining accounting controls, • Coordinates various activities and responses for annual audits, new contract award and annual compliance reporting to various agencies, including SBA, tax agencies, etc, • Collects and examines account information necessary to reconcile financial discrepancies, • Completes database backups to secure financial information, • Follows internal controls to ensure financial security, • Verifies documentation, requests expenditures, and prepares disbursements for accounts payable and travel expenses, • Research and interpret accounting regulations and policies to resolve procedural questions, • Advises management on necessary operations to enforce adherence to legal requirements, • Gathers, interprets, and compiles account trends and data to create specialized financial reports, • Ensures client confidentiality by keeping financial information secure, • Review and validate monthly transactions entered all ledgers and subledgers and enter any adjusting entries required, • Manage general ledger and assist month-end and year-end close processes, • Monthly reconciliations general ledger account balances, bank statements, and request corrections for any reconciling items, • Gather documentation, prepare reports, assist with budgeting, and assist Finance Director in interpreting complicated financial information for managers, executives, and auditors, • Updating financial system including contracts, billing, projects, accounts payable and receivables etc. according to customer requirements and reporting associated budget amendments, • Extensive experience in project invoicing and billing, • Prepare and update contract and project budgets, financial forecasts, and tax reports., • Generate and distribute invoices and purchase orders, to customers, • Review contracts and create new projects for government contracts, subcontractors, vendors, etc., • Assist with monitoring receivable income and supporting project managers with collections, • Data entry transactions related to contracts, billing, project, A/P & A/R, travel expenses etc., • Strong leadership and communication skills, with the ability to work collaboratively across departments.Education and Experience, • Bachelor’s degree in accounting, Finance, or a related field from an accredited University or College; Master’s degree is a plus., • 5-7 years of accounting experience, with at least 2-3 years in a senior accounting role., • Extensive experience with Deltek software is highly desired, • Through understanding of government contracting and compliance requirements., • Strong knowledge of GAAP and financial reporting principles., • Proficiency in Microsoft Excel and other MS Office applications., • Excellent analytical, organizational, and problem-solving skills., • Ability to work independently, prioritize tasks, and meet deadlinesBenefits, • A competitive compensation package, • Comprehensive health and wellness benefits, including medical, dental, and vision plans, • Access to company-provided retirement savings options with matching contributions, • Opportunities for professional growth and continued learning, • Additional perks such as discounts on various services and productsCompetencies, • CORE, • Problem Solving/Analysis, • Personal Effectiveness/Credibility, • Fostering Teamwork and Building Collaborative Relationships, • Ethical Practice Work Environment This position will be a hybrid role (office and home) with work primarily from the Chantilly, Virginia office location. The employee should ensure that the appropriate home office equipment is available to satisfy the requirements of the positions. This job operates in a professional office environment during travel. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Must be able to remain in a stationary position 70% of the time., • Occasionally moves about inside the home or office location to access file cabinets, office machinery, etc., • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer., • Expresses or exchanges ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly., • May move office equipment up to 30 pounds., • Must be able to work indoor conditions 90% of the time.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Position Type/Expected Hours of Work This is a full-time position that will require a minimum of 40 hours per week. Hours of work can be set by the individual; however, they should fall within the core hours of 8 AM to 5 PM Monday through Friday. Attendance at meetings or other events may necessitate a change in standard hours. Travel Travel will be required on an as needed basis to Chantilly, VA and for business and client needs as necessary. The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered. Lawelawe Management Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.

Regional Sales Representative (B2B | Electrical Testing Solutions) Location (Remote / Home Office): United States (Central or Midwest territory preferred) Travel: Regular regional travel (day trips + overnights as needed) Employment Type: Full-Time/Permanent Reports To: Head of Sales & Marketing About the Opportunity: We’re partnered with a long-established, highly respected manufacturer in a specialized electrical testing niche supporting customers who build, process, and test electrical cables and wire harnesses. This organization is known for a customer-first, long-term approach—products are used for decades, and many customer relationships span years. This is not a “hard sell” environment. Customers rely on technical guidance, responsiveness, and trustworthy support. The team is looking for a sales professional (or technically skilled industry professional who loves working with people) who can build relationships, solve problems, and grow a territory through consultative selling. What You’ll Do: As a Regional Sales Representative, you will own an assigned territory and drive growth by combining consultative selling with exceptional customer care. Core responsibilities include: • Build and execute a strategic territory plan to achieve sales goals, • Identify, qualify, and pursue new opportunities within manufacturing, MRO, government, and OEM customer segments, • Maintain and expand relationships with existing customers to support repeat business and long-term partnerships, • Assess customer needs and recommend appropriate electrical testing products and solutions, • Deliver professional product presentations, demonstrations, and proposals, • Negotiate pricing and commercial terms within established guidelines, • Manage the full sales cycle: lead generation, pipeline management, forecasting, and order coordination, • Partner with internal teams (marketing, engineering, customer support) to ensure customer satisfaction before/during/after sale, • Keep accurate CRM records of activity, customer interactions, and forecasts, • Monitor market activity, customer trends, and competitor insights to inform sales strategy, • Represent the company at trade shows, customer meetings, and industry events Travel & Work Style: • Regular travel within the assigned territory (some overnight stays), • Attendance at trade shows, sales meetings, and trainings may require additional travel, • You build trust quickly and become a go-to advisor for customers, • You create consistent pipeline activity and manage deals through to close, • You’re organized, responsive, and follow through—customers feel supported, • You collaborate well with internal teams and represent the company professionally, • You can learn and communicate technical product value clearly (or you already know the industry) Education: Bachelor’s degree in business, engineering, or related field or equivalent experience Strongly Preferred Backgrounds (High-Value Targets): Because this is a niche industry, the client strongly values candidates with cable/harness and electrical manufacturing context. Candidates from the following backgrounds often ramp faster: • Electrical Engineer, Test Engineer, Manufacturing Engineer, • Production Supervisor (manufacturing environment), • QA / Manufacturing Quality (inspection, test, process) This team prioritizes: • Customer-first mindset (service > pressure tactics), • Integrity and professionalism, • Problem-solving and follow-through, • Collaborative “team coverage” culture (team supports accounts when someone is away) If your style is “hard close / transactional,” this may not be the right fit. If you’re relationship-driven, solution-oriented, and technically curious, you’ll likely thrive. • 5+ years of progressive B2B sales experience with ownership of results (territory, quota, or comparable accountability), • Ability to operate autonomously, prioritize effectively, and manage a pipeline end-to-end, • Strong communication skills: written, verbal, presentation (executive + technical audiences), • CRM proficiency and disciplined documentation of activity and forecasting, • Comfort learning technical concepts and translating them into customer value, • Valid ability to travel regionally (car and/or commercial travel as needed), • Dental care, • Extended health care, • Life insurance, • Paid time off, • RRSP match, • Tuition reimbursement, • Vision care, • Wellness program

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as ___ and ___ bank accounts, we offer ___, ___, a ___ and ___ in the UK, with more exciting things to come beyond. Our UK customers can also ___, ___and ___ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍Remote (US) | 💰 $47,000 - $51,200 +___ |___ ✨ At Monzo, we’re building the future of digital banking — one that puts people first, not fees. We believe money should work for everyone, helping you grow, save, and spend in ways that actually fit your life. We started in the UK and became one of the most loved digital banks, trusted by millions. Now, we’re bringing that same energy, innovation, and heart to the U.S. — empowering people to take control of their finances with clarity, simplicity, and confidence. Our U.S. team is on a mission to make digital banking that grows your money, your way. Whether it’s cashback rewards that fit your real habits, high-yield savings with no hidden catches, or smart budgeting tools that simplify life, everything we build is designed to lift people up, not trip them up But what truly sets Monzo apart isn’t just our product — it’s our people. We’re a team of builders, problem-solvers, and big thinkers united by a shared belief that finance can (and should) be fair, transparent, and empowering. We care deeply about the work we do and the impact it has on real people’s lives. If you’re ready to make a difference and help build a bank that rewards people for being themselves, come join us. Let’s grow together. About Us Monzo Group is a leading financial technology company, with over 13 million customers in the UK, committed to providing modern banking solutions. In the last few years, we’ve built a banking app that our customers love – with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. We’ve raised over $1 billion from Capital G, Google’s growth fund, Ribbit Capital, TenCent, YCombinator, Stripe, Coatue, and others - most recently at a $5.9 billion valuation in 2024. We’re just getting started in the US. We’re an agile full stack team operating like an early stage startup but with the financial, operational, and engineering platform muscle of a larger company. We’re focused on building an amazing US product, shipping and iterating quickly, and deepening our product market fit. We’re looking for highly driven, enterprising people to help us achieve our mission to make money work for everyone. About You: You're keen to get involved in an early stage startup and excited for the opportunity to build Monzo in the US. You see customer support as central to the product we are building, and might use the knowledge you develop in this role to scale an operational area at Monzo in the future. You’ll be a problem solver and a strong advocate for customer experience We're looking for someone who isn't afraid to troubleshoot tough problems. When something comes up that no one has seen before you'll work directly with the rest of the team to solve the issue, and help build a process to tackle the same problem in the future. You'll listen to customers' concerns with positivity, empathy and patience. You'll fix whatever's up and help us stop it from happening again. Customers are the heart of Monzo In the UK we're known for our outstanding customer support. We're looking for help building the foundation for our Customer Operations team in the US. You'll be the first point of contact for some of our early US customers. You'll be tackling questions, identifying bugs, and feeding back directly to our product and engineering teams. Our mission is to make money work for everyone, and while having a great app is part of that, having access to world class customer service is another. By solving customers' problems, treating them fairly and being transparent, we believe we can make banking better. This is a unique opportunity to help us shape what customer service will look like as we expand into the US. 💬 Your day-to-day: • You know what great customer support looks like and you're passionate about delivering it at scale, • Investigate and resolve customer complaints and disputes in a professional and empathetic manner, • Providing the best customer support by talking directly and honestly with our customers through a variety of different mediums, focusing on calls and in-app chat, but can include social media platforms and email when needed, • Developing a deep understanding of what our community really wants from a digital banking product and helping us prioritize what we build accordingly, • Proactively spotting patterns in customer feedback to see where we can make positive changes to our processes, tools, or product, • Working closely with our financial crime team to act as the first line of defence to help spot and investigate trends, • Dealing with tricky payments-related queries; investigating when things go wrong and making sure we set it right, • Supporting other members in the customer support team by being a point of escalation and mentoring new joiners. Making sure the rest of the company stays customer-focused and fixated on building the best banking product in the world ✅ You should apply if: • You’re willing to work hours between: 9 am-6pm EST Tuesday - Saturday, • You know what great customer support looks like and you're passionate about delivering it at scale, • You're great at explaining things to people, and have flawless written English, • You delight in investigating complex problems, getting to the root cause, and fixing them, • You're friendly, focused, and super organized, • You're comfortable working in a fast-paced environment and adaptable to constant change, • You're comfortable with ambiguity and able to work independently, • You're excited for a challenge and want to be part of the team that makes Monzo! 🧰 In addition to the above, we'd also love to hear from anyone with: Experience in a support/service role for a financial services company or technical support organization • Interest in financial technology, • Previous experience in a training or coaching role or experience managing cross-functional projects The interview process: Our interview process involves a few main stages: • A quick call with a Recruiter, • A role specific task (written exercise), • Behavioural Interview with a member of the Operations team, • Role specific Interview with a member of the Operations team Our average process takes around 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process where you can ask any specific questions you might have. What’s in it for you: 💰 $47,000 - $51,200 📍This role is fully remote. We can only consider candidates who work from one of the following states: Florida, Pennsylvania, Kansas, North Carolina, New Jersey, Nevada, Tennessee, Utah, Idaho, Virginia, and South Carolina. 🏥 Great Health, Dental and Vision Insurance 📈 Stock Options 💰 Generous 401k with 4% employer match 🏝 32 days of vacation and public holidays per year (and we require that you take all of your days each year as we believe that well rested employees are more effective!) 🏡 Maternity / Paternity leave ➕ much more, see our full list of benefits___ #LI-REMOTE #LI-FA1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our ___, 2024 ___ and 2024 ___ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Company Overview Help Shape the Future of Music Creation and Education at MakeMusic At MakeMusic, we believe music has the power to inspire, connect, and transform lives. For over three decades, we’ve been at the forefront of music technology, building tools that help musicians compose, teach, learn, and perform. Our products are trusted by Grammy-winning composers, world-class educators, and students in classrooms and homes around the globe. With MakeMusic Cloud, we’ve reimagined music practice for the digital age by offering students real-time feedback, access to an extensive repertoire library, and seamless tools for educators to track progress and personalize instruction. If you’re passionate about music, driven by innovation, and eager to create tools that empower musicians and educators around the world, then MakeMusic is the stage you’ve been looking for! As part of the Peaksware portfolio, consisting of brands like TrainingPeaks, MakeMusic, Alfred Music, TrainHeroic, we’re united by a shared mission: to create software that transforms deliberate practice into performance. At Peaksware, we don’t just build products. We build communities of motivated people chasing progress, including athletes, musicians, performers, and the teams that support them. General Overview As Manager,Customer Success, you will play a pivotal role for MakeMusic by leading a high-performing team of Customer Success Account Managers, while directly managing your own book of strategic accounts. This player-coach role blends customer advocacy, team leadership, and operational rigor. You’ll ensure customers have a world-class experience across their lifecycle, while mentoring your team to do the same. Your work drives retention, expansion, and deep customer engagement. You will collaborate closely with the Director of Sales, to ensure our customers have an incredible experience through their journey with MakeMusic. You'll bring strategy, structure, and inspiration to your team—fostering a culture of accountability, continuous improvement, and customer obsession. You thrive in fast-paced environments, take ownership of outcomes, and bring energy, empathy, and curiosity to everything you do. You're not just a manager—you’re a coach, mentor, and player ready to roll up your sleeves. This role sits on our Customer Success, Account Management team and reports directly to the Director, Sales. • Lead the Team - Manage, coach, and inspire your team to deliver exceptional customer outcomes and meet retention and expansion goals., • Drive Results - Own and improve strategies that increase renewal rates, product adoption, and account expansion - aligned with MakeMusic customer success metrics., • Pipeline Forecasting - Own team pipeline tracking and forecasting in close partnership with sales leadership to ensure accurate projections and strategic planning., • Strategic Collaboration - Partner cross-functionally with leadership, marketing, sales, support, adoptions, and product to champion the voice of the customer and drive continuous improvement across the customer journey. Assist with refinement and development of customer onboarding processes and training programs with cross-functional teams, to ensure smooth product adoption and value realization., • Customer First Focus - Develop and implement customer success strategies to enhance customer loyalty/stickiness, satisfaction, and ultimately long-term value (LTV) realization., • Process Improvement - Refine customer success playbooks, tooling, and reporting to drive efficiency, consistency, and customer satisfaction. Collect and analyze customer feedback to provide actionable insights to the product development team, driving innovation and improving our product and customer experience., • Team Coaching and Development - Provide regular feedback, mentorship, and professional growth opportunities for your team. Empower them to own outcomes while building trust and accountability., • Player-Coach Mentality - Balance leadership duties with hands-on work managing your own book of business. Step into customer conversations as needed to support your team and demonstrate best-in-class success practices., • Operational Excellence - Ensure accurate tracking and reporting of pipeline, activities, account health, and performance metrics using our CRM. Use data to inform team priorities and customer strategy., • Other Duties as Assigned - You’re a team player and ready to step in wherever needed to support company-wide goals., • Proactive Engagement - Proactively engage with customers to address challenges, understand their evolving needs, and ensure they are fully utilizing the benefits of MakeMusic as well as cross-sell potential into our other Music Brands offerings, • 3+ years SaaS Customer Success/Account Management experience, including managing a book of business and driving customer outcomes., • 2+ years of experience leading or mentoring customer-facing teams, • Deep understanding of music and music education in K-12 market., • Proven track record of building customer relationships that lead to high retention and account growth, • Excellent communication, interpersonal, and organizational skills, • Strategic thinker with strong problem-solving and critical thinking abilities, • Metrics driven; ability to create and hold teams accountable to meaningful KPIs and goals, instilling ownership and proactive communication, • Data and analytical expertise; ability to analyze complex datasets to identify patterns, trends, and key drivers that influence forecasting accuracy, going beyond simple historical analysis, • Proficient in Google Workspace, HubSpot (or equivalent CRM), and other sales and support tools, • Comfortable in a dynamic, fast-paced, and collaborative environment, • Ability to manage multiple projects and priorities with minimal supervision, • Experience using MakeMusic Cloud (formerly SmartMusic) as a music educator or music student, • Experience managing CSM teams and scaling customer success processes, • Fluency in Spanish or other foreign languages Don’t meet every single requirement? Don’t worry. We still want to hear from you and encourage you to apply. Compensation: We are committed to fair and equitable compensation practices. The annual salary range for this role in Colorado is $68,550-$114,250. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications. This role is eligible for variable compensation including bonus. Benefits and Perks: Health • We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program., • We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D., • We offer a 401(K) including a company match., • We observe 12 paid holidays annually and provide discretionary Flexible Time Off. Employees also receive free access to our products, corporate discounts, and professional development resources., • Access to the Performance and Recovery Center (PARC), our on-site fitness facility, as well as employee only access to on-site locker rooms and showers., • Employee only access to secure, indoor bike storage and access to e-bikes exclusively to Peaksware employees. Peaksware adheres to the FLSA Exemption Threshold for minimum wage in all states. Work Environment This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources. Physical Demands While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. To view the Peaksware Privacy Policy, click ___. By submitting an application, you acknowledge and agree to the Peaksware Privacy Policy.

Shape the future of innovation as we tackle cutting-edge projects that make a difference. We’re not just in the business of engineering—we’re building a brighter future. Driven by creativity and a culture of excellence, we believe in the power of engineering to solve today’s challenges and create opportunities for tomorrow. What we do matters. Quest Defense Systems and Solutions is seeking a highly skilled Sr. Software Engineer to support development, integration, and sustainment of a multi-module Air Vehicle Computer (AVC) platform. The successful candidate will work across the I/O, core processing, networking, 2D/3D graphics, and video/merge subsystems, integrating FPGA-based hardware, real-time operating systems, middleware services, and application interfaces to deliver deterministic, safety-critical avionics capabilities. Due to the nature of this role- all candidate MUST be a U.S. citizen or US Person. Location: Cedar Rapids, IA or Remote Key Responsibilities: * Platform & Operating Systems • Support VxWorks 653 and LynxOS-178 guest operating systems., • Configure and manage partitioned, multi-core environments aligned with FACE profiles., • Support secure boot, system initialization, and health monitoring., • Maintain BIT and SNMP-based health services. I/O & FPGA Integration • Develop and sustain device drivers for Avionics I/O Node and Module Manager FPGAs., • Support avionics and general-purpose interfaces:, • MIL-STD-1553B (BC/RT/BBC), • ARINC 429, • RS-422/485, • GPIO, discrete, and analog I/O, • Implement low-latency I/O routing and bypass paths., • Integrate shared memory and network-based data transport. Video & Graphics Processing • Develop and maintain merge and video device drivers., • Integrate MerVE3 FPGA-based video processing and merge functionality., • Support ARINC 661, ARINC 818, SDI, SMPTE, DisplayPort, and STANAG 3350 interfaces., • Implement and maintain video and merge APIs., • Optimize low-latency video pipelines and graphics overlays., • Support multi-input/multi-output video routing and synchronization. Middleware & Application Services • Maintain I/O server frameworks and distribution services., • Support deterministic networking with traffic shaping and partition isolation., • Integrate secure NVMe file systems and persistent storage., • Support ARINC 615/615A data loading and DevSecOps automation., • Implement zeroization and cybersecurity services. System Integration & Verification • Perform hardware/software bring-up on OpenVPX platforms., • Conduct system-level debugging across compute, I/O, and video subsystems., • Optimize performance on NXP QorIQ multicore architectures., • Integrate hardware acceleration engines and DMA paths., • Support verification, qualification, and acceptance testing., • Perform root cause analysis and corrective actions. Collaboration & Documentation • Collaborate with hardware, FPGA, systems, cybersecurity, and test teams., • Develop and maintain software design descriptions, ICDs, and test artifacts., • Participate in Agile development and configuration management., • Support customer reviews and program milestones. Required Skills & Qualifications: • Bachelor’s degree in Computer Science, Electrical Engineering, or related field., • Minimum of 5 years of embedded software development experience., • Strong proficiency in C/C++ and Python., • Full SDLC experience (requirements, design, implementation, integration, and test), • Experience with real-time operating systems (VxWorks, LynxOS, or equivalent)., • Experience working with ARINC 653 partitioned systems., • Experience developing embedded device drivers., • Familiarity with FPGA-based peripherals., • Experience with avionics data buses (MIL-STD-1553, ARINC 429, RS-422/485)., • Strong system-level debugging and integration skills., • U.S. citizenship required. Preferred Qualifications: • 7+ years of aerospace/defense embedded systems experience., • Experience with Wind River 653 and FACE-aligned platforms., • Knowledge of DO-178C and DO-297 processes., • Experience with OpenVPX and modular avionics architectures., • Experience with video processing and display systems., • Familiarity with ARINC 661, ARINC 818, SDI, and graphics pipelines., • Experience with hardware acceleration engines., • Prior technical leadership or mentoring experience. Why QDSS Solutions: We’re a family-like-company. We are collaborative. We believe in embracing change. We believe in doing consistent good work. QDSS houses smart, curious and passionate about “making a difference” people. Our company culture sets us apart from others as well as: • 401k with Employer-Match Contributions, • Medical, Dental, and Life coverage, • Disability Benefits, • Generous compensation structure, • Significant opportunities for advancement, • Next Generation / Cutting Edge Technology Projects, • Certification Assistance Available (Approval Required), • Flexible, Friendly and Fun work environment About Us At QDSS, we are more than an engineering company—we are a force for innovation and positive change. With over 25 years of proven expertise in solving mission-critical challenges, we empower our team to push boundaries, combining deep industry knowledge, cutting-edge technology, and a collaborative "think tank" approach. Our vision is to be the trusted partner of choice for our defense and aerospace clients, delivering secure, sustainable, and world-class solutions that build a brighter future. Full compensation package is based on candidate experience and certifications Pay Ranges$70,000—$150,000 USD At Quest Defense Systems and Solutions, we don’t just build technology — we engineer the future. From next-generation aerospace solutions to cutting-edge defense systems, we tackle the toughest, mission-critical challenges that keep people safe and push the boundaries of innovation. This is where problem-solvers, innovators, and visionary thinkers come together to shape the future. With over 25 years of aerospace and defense engineering expertise, our commitment to delivering high-quality, transformative solutions sets us apart — not just as an industry leader, but as a driving force for impactful change. Together, we’re not just leading the industry — we’re revolutionizing it. Quest Defense provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a dedicated Inside Sales Support Representative. Recognized for over a decade as one of the Phoenix Business Journal's "Best Places to Work" in Arizona, iT1 offers a vibrant work culture where teamwork and support are paramount. As an Operational ISR at iT1, you will provide support covering a wide scope of responsibilities, including pricing, sourcing, and quoting to customers, order entry, shipment tracking, accounts receivable assistance, and general data entry, among other tasks. • Provide overall excellent customer service to help complete any customer requests and resolve potential issues, • Support the sales team by overseeing the order process within our internal systems, • Providing shipment tracking information to customers and Account Managers, • Work with the Accounting department in supporting accounts payable and receivable processes, • Work with customers and manufacturers to facilitate return requests Order modifications/changes, • Produce and distribute internal and external reports as needed, • Pricing, sourcing, quoting, and deal registrations, • Process shipping label request, • Perform other duties as needed Job Qualification Requirements • Experience in pricing, sourcing, quoting, and deal registrations at a Value Added Reseller within the Channel required, • Excellent communication skills, both written and verbal, • Possess high-level organization and time-management skills, • The ability to work quickly and accurately in both independent and team situations, • Strong computer skills, including Microsoft Office and Excel, • The aptitude for learning new systems and software quickly, • Financial skills and background, • The ability to juggle a variety of tasks at the same time, • Demonstrated consistency in values, principles, and work ethic Physical Demands: • Sit at a computer for up to 8 hours per day, • Keyboarding for 8 hours per day, • Near Vision (working with small objects or reading small print), • Speaking (communicating information to clients/coworkers), • Hearing Requirements (In person speech, telephone, other sounds), • Engage in effective communication via phone and in-person conversations, • Ability to handle both routine and challenging customer interactions Job Location: • Hybrid if local to the Tempe, AZ, • Remote if located outside of a reasonable commute, • Mon - Fri 8 am - 5 pm, • Medical, dental, and vision benefits with highly subsidized premiums, • Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off, • 401(k) Plan with employer match, • Onsite Fitness Center, • Onsite Monthly Massages *iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. Flock Safety is seeking an experienced and passionate UAS Flight Test Engineer to join our team dedicated to advancing Drone as First Responder (DFR) programs. The ideal candidate will play a crucial role in building out and conducting technical testing of different necessary components for DFR systems. In addition to this the candidate will be piloting drones, supporting logistics, and conducting research and development to enhance our DFR capabilities. This position offers a unique opportunity to contribute to cutting-edge technology that saves lives and improves public safety. This position is an on-site position in our facilities located in Atlanta, GA and will require up to 25% domestic travel. The Flight Test Engineer will be an individual contributor responsible for ensuring the reliability and performance of our drone systems, and providing critical insights and improvements for our technology. * FAA Part 107 Remote Pilot Certificate: Required to operate drones for commercial purposes. * Hardware integration experience: Understanding of standard steps for assessing a new component for integration into a larger system. Preferably into an aircraft. * Software familiarity: Ability to work with custom software through a terminal interface. Preferred experience in Python for the ability to write and modify custom testing applications. * Strong Problem-Solving Skills and Attention to Detail: Ability to efficiently identify issues, troubleshoot, and implement effective solutions. * Strong Research Skills: Ability to stay current on emerging drone technologies and industry best practices. * Effective Communicator: Ability to convey technical information clearly to various stakeholders. * Physical Stamina: Ability to stand and be on your feet for extended periods during testing, field operations, and maintenance tasks. Capable of lifting and transporting equipment and hardware weighing up to 55 lbs. * Travel and Outdoor Work: Ability to travel as required for testing, training, and operational missions (estimated 25% travel). Ability to work outdoors over 70% of the time. * Independent and Collaborative Work: Ability to work independently and collaboratively in a startup team environment. * Customer-Focused Mindset: Ability to support internal and external stakeholders effectively. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. We prescribe to 90-day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days * Meet the team you will be working with and learn about the safety procedures and flight testing environment for your location * Review current standard testing procedures and documentation * Learn about current equipment, aircraft, and systems * Demonstrate UAS piloting capabilities and become a confident Pilot in Command with Flock aircraft The First 60 Days * Identify ways to improve current integration and testing efforts, and develop plans for those improvements * Begin effectively communicating test results to team members and other stakeholders * Display appropriate problem-solving and risk management skills in line with more sophisticated tasks and experimental endeavors 90 Days & Beyond * Contribute more broadly to testing write-ups, and be confident in your ability to generate reports based on longer-term accrued testing data * Contribute continuously to the testing and evaluation of new integrations and systems In this role, you’ll receive a starting salary between $70,800 and $97,350 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid ___ plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with ___, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with ___ to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at . This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level. Flock Safety is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock Safety will come from an email address ending in @___. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock Safety role, please report it to ___

Location: UK, US, or Canada (Remote) Department: Customer Success Soutron Global is an internationally recognized provider of cloud-based information management systems, trusted by law firms, corporations, government agencies, and cultural institutions worldwide to manage their archives, libraries, and knowledge hubs. Our mission: help organizations transform how they access, manage, and preserve their most valuable information assets. We're building a modern, low-touch / high-engagement support function—one that leverages great knowledge, smart automation, and a customer-first team to deliver fast, relevant, and accurate outcomes at scale. We're looking for an L1 Customer Support Representative who is curious, sweats the details, has a solutions mindset, brings a positive outlook, and genuinely puts customer needs first. You'll be the face and first line of Soutron support—and the Support Leader's right hand in building the knowledge base, workflows, and automations that raise the bar for every customer interaction. • Triage and resolve omni-channel support requests (email, portal, chat, phone) against SLAs., • Leverage the knowledge base, documentation, and internal tooling to deliver fast, relevant, and accurate responses., • Escalate complex issues with complete context so downstream teams can move quickly., • Draft, edit, and maintain knowledge base articles, FAQs, and how-to content., • Identify patterns, process gaps, and automation opportunities—and help implement them., • Partner with the Support Leader on projects that improve first line support and the overall customer experience., • Collaborate cross-functionally with Implementations, Training, Customer Success, Product, and Engineering., • 1–3+ years in a customer-facing support, service, or success role (SaaS or technology environments preferred)., • Curiosity, detail orientation, and a solutions mindset—reaches for the docs and the logs before reaching for an escalation., • Positive, customer-first attitude with excellent written and verbal communication skills., • Systems thinker—sees beyond a single ticket to identify patterns, process improvements, and automation opportunities., • Comfort with ticketing systems, knowledge bases, and modern SaaS applications., • Self-starter who can work independently in a remote environment., • Bachelor's degree in a related field (Information Science, Library Science, Computer Science, Communications, Business, or similar)., • Experience authoring knowledge base / help center content., • Exposure to workflow automation, macros, chatbots, or low-code tools., • Familiarity with APIs, integrations, SSO, or browser-based troubleshooting., • Prior support experience with library, archive, knowledge management, or information management systems., • Join a company with 35+ years of industry leadership in library and information management., • Support mission-critical systems used by prestigious organizations worldwide., • Help build the next generation of our support experience—knowledge, automation, and low-touch / high-engagement workflows., • Clear growth pathway into specialized technical support, implementations, training, and customer success roles.

About Avolve: Avolve is the global market leader in electronic plan review for local governments. We made the INC 5000 2025 list as one of the fastest‑growing private companies in the US, and our government expertise has been recognized for the second year in a row with our inclusion in Government Technology’s GovTech 100 list for both 2025 and 2026, a summary of 100 innovative companies making a significant contribution to the public sector. At Avolve we digitalize the review and approval of plans for permit applications, for both citizen and commercial planning developments. This enables government jurisdictions to improve efficiency and processes, as well as optimizing the experience for both permit applicants and plan reviewers. We have over 350 customers globally and are expanding fast, because we have a suite of best-in-class solutions that offer choice to cities, counties, municipalities, and states. We partner with some of the leading technology providers out there, including Microsoft, Google, and Esri – in fact, we are the only vendor that has Esri GIS functionality embedded in the plan review solution, which has earned us the Esri State and Local Government Specialty in recognition for our innovation. It is an exciting time to join Avolve - we are expanding into new territories and have great vision for our technological solutions. As a team we take enormous pride in the quality of our work, and our people come to work because they enjoy being part of the Avolve family and helping our customers to create safe and thriving communities. Position Summary: We are looking for someone who loves GIS, maps, spatial analysis, Esri products and is looking for a fulfilling career in product management that sits at the cusp of GIS, spatial data and delivering unparalleled value to the customers. This role will help inform and manage the roadmap and GTM strategy for GIS & Esri-focused product enhancements. With Avolve’s strong partnership with Esri, we are developing a growing roster of collaborative product-level initiatives that will enhance the value of Avolve data for GIS specific use-cases in the Esri product stack. This role has the opportunity to oversee these projects in close collaboration with the Director of Product, from the ground up and help build the next set of value-generating solutions for the Avolve product suite. Responsibilities: The following list outlines key responsibilities and day-to-day activities associated with this role. While it’s not an exhaustive list, it should give you a strong sense of what to expect. Responsibilities may evolve over time based on team needs, individual strengths, and organizational priorities. * Be the Subject Matter Expert for GIS & Esri Toolsets such as but not limited to ArcGIS Pro, AGOL, ArcGIS Living Atlas, ArcGIS Urban, ArcGIS Enterprise, ArcGIS Developer Account and Experience Builder. * Be the driver of product changes keeping our tech stack and the Esri stack in mind, to develop optimal solutions that can work in an array of Esri tools and scale as we grow. * Align Avolve functionality with Esri GTM strategy and licensing to maximize co-selling opportunities. * Oversee our Esri-compatible Feature Service and other derivative Esri-focused solutions. * Gain a deep understanding of customer experience, foresee customer use cases, identify and fill product gaps, and generate new ideas that grow market share, improve customer experience, and drive growth. Be the representative of the customer's needs and communicate workflows to the Product & Engineering teams. * Become an expert on our client use case and gain deep understanding of all of our spatial datasets - being able to understand how our project data will work in GIS use cases, a penchant for spatial analysis using multiple relevant datasets joined at the parcel level. * Work with Director of Product and the sales team to drive more product and solution opportunities with our Esri partners. * Translate product strategy into detailed technical requirements and prototypes. * Work closely with engineering teams to deliver quick time-to-market and optimal resources. * Work closely with support on client issues on relevant products and be able to QA/QC and solve problems with the technical teams. * Drive product launches including working with external partners, executives, Engineering, and other product management team members. * Act as a product champion to build awareness and understanding. * Represent the company by collecting customer and partner feedback on company products and services. * Create buy-in for the product vision both internally and with key external partners. Qualifications: We recognize that no candidate will meet every single qualification listed below. If you’re excited about this role and believe you bring a strong combination of relevant skills and experience, we encourage you to apply. We value diverse perspectives and are committed to building a team that reflects a variety of backgrounds and strengths. * Bachelor's degree in business or related field, or the equivalent combination of education, training, and experience. * 6-8 years (minimum) of hands-on technical experience using Esri tools. Primarily ArcGIS Pro, AGOL, ArcGIS Living Atlas, ArcGIS Enterprise, ArcGIS Developer account and their suite of widgets. * 1-3 years of product management or project management experience. * Understanding Esri licensing requirements and GTM best practices. * Ability to work with various feature services and spatial datasets, load them into ArcGIS, run spatial joins, analysis and geoprocessing workflows within the Esri environment. * Comfortable working with large datasets and file-based GIS analysis * Ability to be a liaison between sales & technical teams for their relevant products * Strong organizational & prioritization skills - ability to manage & straddle multiple projects & priorities, timelines & ad hoc projects in a fast-paced environment. * Flexibility for approximately 15% travel. * Strong communication and collaboration skills to work across cross-functional teams. Benefits: We offer a competitive salary along with a generous and comprehensive benefits package designed to support your well-being, growth, and work-life balance. * Group Medical, Dental, Vision and Life insurance * 401k * Unlimited Vacation * Paid Sick Leave & Holidays Compensation: Avolve is committed to fair and equitable compensation practices, and we strive to provide employees with total compensation packages that are market competitive. The exact base pay offered for this role will depend on various factors, including but not limited to the candidate's geography, qualifications, skills, and experience. * $115,000 to 130,000 annual salary *This is a fully remote position that can be performed out of the following states: AL, AZ, CA, CO, FL, GA, IN, MA, MI, MN, MT, NC, NV, NY, OH, OK, PA, TN, TX, UT, VA, WA, WI Avolve is an equal opportunity employer committed to promoting an inclusive environment. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances. We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At Murj, we do what we love and love what we do! Murj was founded in 2014 to solve a problem witnessed first-hand. Founder and CEO, Todd, worked with cardiology practices as an implantable cardiac device sales representative for Medtronic. He watched clinicians struggle to manage these sophisticated devices using outdated and inadequate tools. Having previously worked in product management at Apple, Todd knew that brilliant design can profoundly impact the user experience -- so why not design a better way to care for patients with implantable devices? In Murj, Todd created an enterprise SaaS cardiac device management software solutions company that reimagines and transforms patient care through thoughtful design and a passion for quality and a commitment to customer satisfaction. Today, Murj continues this transformative innovation with intuitive, elegant, and imaginative technology solutions that improve the lives of cardiac care professionals and their patients. What Murj offers. Murj is for people seeking a fast-paced, ever-changing environment surrounded by a supportive team that works hard and strives for innovation and professionalism, with a steady diet of humility and camaraderie. Every employee is treated like family, with love, respect, and responsibility. The individual and collective success of every employee is at the forefront of what we do and believe. And in joining Murj, you are joining a community that believes in evolution and promotion from within; there is a high degree of opportunity for progression, creativity, and ownership. From your first day at Murj, you are eligible for full medical, dental, and vision insurance along with an open vacation policy, more than 10 annual company holidays, and competitive compensation and equity participation, and a 401(k) after 3 months of service. How We Work at Murj Murj is the right place for people who excel in fast-paced, dynamic environments. Murj embodies a high-performance culture where every team member is expected to exceed expectations and take ownership beyond their role to drive our collective success. Employees should be comfortable working independently and taking initiative to identify and address needs. This proactive approach is essential to thriving at Murj. We believe in working hard together, with a shared sense of purpose and drive. We’re not afraid to ask tough questions, and we support each other in reaching for bold new ideas. Let us leave you with this. If this role sounds intriguing - we encourage you to apply. And we encourage applicants to embrace new challenges, as the right fit at Murj is often more about the person and the challenges they seek, not just what they have accomplished in the past. About The Role. The best way to master a complex platform is to understand its nuances. As a Software Engineer I at Murj, you’ll be the primary investigator of our ecosystem. You will focus on resolving customer requests, squashing bugs, and clearing backlog items. This role is designed to give you a 360-degree view of the Murj platform, preparing you for deep-level feature development by making you an expert in how our system lives and breathes. Candidates based in Eastern or Central timezones are preferred. In this role, you should be comfortable working independently, and taking the initiative to identify and address work needed but not necessarily assigned. While your initial focus will be mastering our frontend application, you will have the opportunity to gain exposure across the entire stack as you grow. What You’ll Do. • Investigate & Resolve: Tackle bug reports, feature enhancements, and frontend maintenance tasks, ensuring a seamless experience for clinicians., • Customer Impact: Directly address customer-requested tweaks and improvements, seeing the immediate impact of your work on their daily workflows., • Collaborate: Work closely with our QA team to reproduce issues and our Product team to understand the "why" behind the "what.", • Modernization: Learn how to manage third-party dependencies, keeping our codebase up-to-date and free of vulnerabilities., • Continuous Improvement: Identify patterns in recurring bugs and suggest long-term architectural improvements to prevent them., • Deployment: Become proficient with our GitLab CI/CD pipeline and release process., • Feedback: Iterate over your implementation by receiving feedback through code reviews or pair programming., • Automated Testing: Write and maintain unit tests using Vitest to ensure bug fixes are durable and don't cause regressions. What Makes You a Great Fit. • Curiosity First: You aren't satisfied with just "fixing" a bug; you want to understand the root cause and ensure it doesn't happen again., • Adaptability: You are excited by the prospect of starting in the frontend but eventually expanding the scope of your work as the team evolves., • Ownership: You take pride in the small wins—a UI polish or a resolved edge case—knowing they lead to a better experience for the doctors using our tools., • Detailed Communicator: You enjoy documenting your findings and can translate complex technical bugs into clear status updates for the broader team. What You Bring. • React Proficiency: You’ve built projects or worked professionally with React and understand its core principles., • The Modern Tooling Kit: Experience with (or a strong desire to master) TypeScript, Vite, and MobX., • Problem-Solving Mindset: You enjoy the "detective work" of debugging and aren't afraid to dig through logs and documentation., • Communication Skills: You can explain technical issues clearly to non-technical stakeholders (like Product or Support)., • Quality First: You believe that code isn't finished until it's tested and verified. Nice To Haves. • Backend Exposure: Familiarity with PHP or API design (REST/GraphQL)., • DevOps Interest: A desire to learn more about Docker, Terraform, or cloud infrastructure., • Healthcare Tech: Experience working in a HIPAA-compliant environment or with medical data., • CSS Mastery: A keen eye for layout, accessibility (a11y), and responsive design., • Secure Coding Practices: Knowing best practices and/or exposure to SAST, etc. What Success Looks Like (First 90 Days). • In 30 Days: You have completed your first several bug fixes, successfully navigated the GitLab CI/CD pipeline, and feel comfortable navigating the frontend codebase., • In 60 Days: You are taking ownership of "investigative" tickets independently, collaborating directly with QA to validate fixes, and contributing to code reviews for your peers., • In 90 Days: You have a 360-degree view of the application's current frontend state. You are beginning to suggest architectural improvements and are starting to pick up "cross-over" tasks that touch our APIs or infrastructure. Travel expectations: 0%: No travel required

JOB SUMMARY With over 50 years of proven performance, Zonatherm Products and ThermFlo provide complete, end-to-end solutions for essential and mission critical power and cooling systems—serving industries from data centers, hospitals, and municipalities to industrial and commercial facilities. From initial planning and expert guidance to custom equipment, system design, installation, and ongoing support, we deliver a fully integrated approach that keeps operations running smoothly. The Customer Success Coordinator serves as the primary pre/post-sales contact for clients, responsible for precise equipment and service order administration and efficient data entry. This role functions as the primary liaison to sales, operations, manufacturers, and customers, executing order and service activities to support a positive customer experience. The Customer Success Coordinator manages all supporting activities before the sale close and after to prepare for delivery. They provide wrap around support that ensures the customer and Commercial Team receive a consistent, high-quality sales experience. The ideal candidate brings a strong customer service orientation, exceptional attention to detail, and proficiency with customer record management (CRM) systems to maintain accurate records and support excellent service delivery. ESSENTIAL RESPONSIBILITIES Customer Order Administration • Process and review customer orders, acknowledgements, and/or service requests for accuracy., • Enter equipment or service order activities into CRM and/or manufacturer portals and ensure correct costing and seller attribution., • Track shipment and/or work status and coordinate with sales, warehouse/parts, service coordination, and manufacturers to expedite or resolve issues., • Act as the primary point of contact for pre-sale (inbound service leads) and post-sale (equipment) customer inquiries, including quotes, order status, pricing, credits, mis-shipments, and routine complaints., • Serve as first point of contact for customer onboarding and accurately capture all entry and order execution requirements for communication to Service Delivery Teams., • Escalate complex or unresolved issues to appropriate teams and coordinate cross-functional follow-up to ensure timely, end-to-end resolution., • Maintain accurate CRM records and detailed interaction notes to support forecasting and account management for Commercial Team., • Perform regular portal audits and data cleanup to ensure data integrity for reporting and account management., • Recommend improvements to standard processes to streamline workflows., • Assist Sales Operations with ad hoc campaigns, simple quoting, and administrative tasks., • Enter equipment and service orders into CRM and manufacturer portals accurately, verifying product codes, quantities, shipping information, and supporting documents to prevent errors., • Update customer records and interaction logs promptly, recording calls, emails, and notes to keep account history complete., • Communicate order and service status to customers within agreed timelines, clearly stating next steps and expected delivery or service dates., • Prepare concise escalation summaries and handoffs for complex issues, including incident details, actions taken, and recommended next steps internal and external team members. QUALIFICATIONS • Education: High School Diploma or GED., • Experience: 0- 2 years’ experience in sales support, customer service, or office administration., • Technical Skills: High competency with Microsoft Office and competency in basic Excel functions., • Communication Skills: Excellent reading, writing, and communication skills with exceptional professional phone, email, and text etiquette. Comfortable collaborating across teams and translating team specific tasks into clear inter-team communication and reporting., • Education: Associates Degree in Business Administration, Marketing, or related field., • Experience: 2+ years’ experience in sales support with experience reconciling vendor/customer data and working with sales processes and sales process development., • Physical Demands: This position requires the ability to operate within an office environment and occasionally lift and/or move up to 10 pounds. Reasonable accommodations will be provided aligned with current federal and state regulations upon request., • Work Environment: This job generally operates in a professional clerical, office setting. This role routinely uses standard office equipment such as computers, phones, mobile devices, and photocopiers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$55,000

We are currently seeking an experienced Project Accountant to join our Richmond, VA office location. Essential Duties and Responsibilities of a successful candidate include but are not limited to: • Create projects in the accounting system and define the billing terms based on contract, • Maintain project-related accounting records, including contracts, purchase orders and change orders, • Work with project managers to prepare monthly invoices, prepare client payment applications, lien waivers and submit invoices per the contract instructions, • Process labor and expense transfers to accurately reflect project costing, • Investigate project costing variances and resolve/explain discrepancies, • Investigate and reconcile variances that occur in the application of cash receipts from clients, • Monitor accounts receivable and support project managers with collection efforts, • Write off any uncollectible receivables, labor or expenses, as directed by the senior management, • Monitor remaining funding available for projects and report to project managers, • Support client relationship and reply to client requests as necessary, • Ensure consistent billing and financial reporting at project levels, • Limited travel to outside offices (less than 5%) is required, • Ideal candidates will have a bachelor’s degree in finance or accounting, • Minimum of 3 years of work experience in project accounting and understanding of project costing, • Experience in engineering/construction firm or other service industry is preferred, • Excellent customer focus, analytical, communication and interpersonal skills, • Organization and time management skills are essential, • Excellent MS Office suite skills including Excel, Word and Outlook, • Deltek Vision/Vantagepoint experience a plus The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are looking for high energy, creative, flexible, patient, self-starters who are willing to work at a dynamic pace. Candidates must share a commitment to our company’s Vision, Mission and Shared Values. Timmons Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status. Timmons Group is a full-service engineering and technology firm recognized nationally as a “Best Firm to Work For” by CE News. With over 15 offices throughout the Mid-Atlantic and Southeast, we provide civil engineering, environmental, economic development, GIS/geospatial technology, landscape architecture, and surveying services to a diverse client base. As one of Engineering News Record’s (ENR) Top 500 Design Firms for over 30 years, we are dedicated to being an employer of choice and providing our people with the best resources, technology, and culture to help them thrive in an engaging career development setting. For more information, visit ___. #LI-KH1

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Support Representative, complete with paid relocation to Sofia, Bulgaria. This role is essential in maintaining our high standards of customer service and providing outstanding support to our Dutch-speaking clientele. Join our diverse and dynamic team, and make a significant impact on customer satisfaction! • Offer exceptional customer support to Dutch-speaking clients via phone, email, and chat., • Respond to inquiries regarding products and services with accuracy and professionalism., • Efficiently resolve customer issues and complaints to ensure maximum satisfaction., • Document each customer interaction thoroughly for quality assurance., • Collaborate with internal teams to provide effective solutions and enhance service delivery., • Stay updated on our products, services, and industry trends to provide knowledgeable assistance., • Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus., • Proven experience in customer support or service roles is preferred., • Excellent communication skills with a focus on building positive customer relationships., • Strong problem-solving skills and a proactive approach to customer service., • Experience with CRM systems and customer support software is beneficial., • Ability to work both independently and collaboratively in a team setting., • Willingness to relocate to Sofia, Bulgaria, and embrace a new cultural environment., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • Welcome bonus, • Performance bonus, • And Much More...

The Sr Program Financial Analyst demonstrates deep expertise in contract financial management. They lead and administer overall budget preparation/estimating and tracking expenditures against large complex contracts/programs. They are key members of the program management team and works directly with the Program Manager in defining the Contracts goals and objectives; and leads recommended actions to improve financial progress and performance. They have significant interface with the Program Manager, senior technical staff on the contract, as well as other functional organizations including Contracts, Subcontracts, Finance, Accounts Receivable, and Procurement. They will interface, provide direct analysis and or lead financial discussions with external clients such as the Contracting Officer and the Contracting Officer Representative. They oversee and manage work assignments of other Financial Analyst(s) but are not career managers of staff. Essential Duties and Responsibilities: • Lead the financial management of a large contract or multiple complex TDL(s) by providing cost, schedule and funding planning, reporting, monitoring and analysis support to the Program Manager. This includes developing Work Breakdown Structures (WBS), Basis of Estimates (BOEs) and development of time-phased budgets and schedules., • Lead contract setup in compliance with contractual terms, conditions, and requirements., • Prepare overall Contract financial Estimates at Complete (EAC) and meet deadlines for submission requirements., • Identify Contract risks, profit improvement opportunities and analytical analysis in working resolution with PM, Contracts, Procurement and Finance/Accounting., • Review and assess all contract modifications. Advise the program management team of impacts as necessary., • Monitor overall costs and manpower ensuring that actuals are within CLIN ceiling, CLIN budget and charged correctly., • Perform analytical review and arithmetic checks of contract level cost reporting documentation., • Prepare accurate and complete contract variance analysis and reporting., • Monitor financial trends of multiple subcontractors and multiple tasking, • Work closely with procurement and subcontracts department to provide funding input to multiple subcontractors and vendors., • Lead the development of Internal Program Review (IPR) presentations for management., • Prepare financial Contract Data Requirements (CDRL) for programs. Ensure contractual requirements are met and customer financial deliverables are accurate and on time., • Perform ad-hoc financial analysis on the contract as requested by PMO and others., • Monitor funding status, providing reliable and timely notification of funding status by line-item detail as required., • Represent Finance Team in leadership meetings, providing financial insight, risks, and recommendations., • Drive continuous improvement initiatives, including process improvement/automation, dashboarding, and standardization across the FA team., • Support account receivables as required during the billing processing. Monitor billing status and unbilled issues, working with Finance, Contracts, Accounting and PMO to resolve issues in a timely manner., • Prepare subcontractor and vendor accruals as services/goods are received in accordance with GAAP and internal policies to ensure that the project’s cost/commitment is accurately captured and reported internally and externally., • Ensure program revenue and profit is recorded in compliance with the EAC., • Analyze profit risks and opportunities and advise management on the optimal path forward., • Ensure adherence to Generally Accepted Accounting Principles (GAAP), Sarbanes-Oxley, FAR and all company policies and procedures related to contract performance and financials. Required Skills: • Deep knowledge and functional understanding of contract types, execution methods, CAS, FAR, and Joint Travel Regulations (JTR) rules and regulations, • Ability to build relationships across functional teams and internal Business Partners., • Deep knowledge and experience with Microsoft Office Suite, including Excel, PowerPoint, Word and SharePoint., • Possession of excellent oral and written communication skills., • Possession of excellent data management, problem solving and critical thinking skills., • Possession excellent organizational, time and multitasking skills., • Clearable, if required based on contractual requirement, • 10 years’ experience with project cost control or financial management and contract interpretation, budget development, including financial data, analysis., • Functional knowledge of contract types and project control methods., • High School Diploma. Desired Skills: • Desired Experience BA/BS in Finance, Accounting and or Business., • Prior experience with GSA AAS/FEDSIM contracts, • Experience of international policies, expatriates, DOD allowances (housing and cost of living), • Strong experience with multiple funding activities US citizenship required for work under DOD contract Application deadline: April 30, 2026 #LI-REMOTE The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement. The proposed salary for this position is: $101,300 - $168,700 USD At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success. We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration. SMX is an Equal Opportunity employer including disabilities and veterans. Selected applicant may be subject to a background investigation and/or education verification. SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

Sales Development Representative k-ID is the global leader in privacy-first compliance and age verification infrastructure. Recognized as one of TIME’s Best Inventions of 2025, a Tech Pioneer by the World Economic Forum, and a winner of Fast Company’s Next Big Things in Tech, we are building the Age Layer for the internet — the fundamental infrastructure that allows digital platforms to verify age and manage compliance globally without friction. Our core platform, anchored by the Compliance Development Kit (CDK) and AgeKit, is the trusted engine for the world’s largest game publishers and digital ecosystems. We replace fragmented, manual compliance with a unified API that handles age verification, parental consent, and regulatory logic across 200+ markets. Backed by top-tier venture capital firms like a16z and Lightspeed, k-ID is entering a phase of growth to define the standard for global digital safety. ⸻ Role Overview We are looking for a commercially driven Sales Development Representative to help build pipeline and generate qualified opportunities across digital platforms and technology companies. This is an inside sales role focused on outbound prospecting, account research, lead qualification, and early stage relationship building. You will work closely with the sales team, marketing, and company leadership to open doors with senior stakeholders across product, legal, trust and safety, privacy, policy, security, engineering, and business leadership functions. This role is not limited to one segment. While some of your work may include AI companies and developer platforms, the role is broader and will support outreach across gaming, social platforms, digital services, marketplaces, creator tools, and other technology companies facing growing pressure around youth safety, privacy, identity, and age assurance. The right person for this role is hungry, organized, persistent, and strong at both research and outreach. You should be comfortable building new relationships from scratch, tailoring messaging to different buyer types, and operating in a fast moving startup environment. ⸻ Key Responsibilities Pipeline Generation and Outbound Prospecting * Identify, research, and prioritize target accounts across key sectors and regions. * Build and manage outbound prospecting campaigns across email, LinkedIn, events follow up, and other channels. * Generate qualified meetings and sales opportunities for the enterprise sales team and founders. * Develop tailored messaging for different buyer personas, including product, legal, privacy, trust and safety, policy, security, and engineering leaders. * Qualify inbound and outbound leads based on strategic fit, urgency, and commercial potential. * Maintain strong activity levels and consistent performance against pipeline generation goals. Account Research and Market Coverage * Map target accounts and identify relevant stakeholders, product lines, pain points, regulatory exposure, and integration needs. * Track market developments across digital platforms, online safety, privacy, identity, age assurance, and related regulatory trends. * Help identify high priority customer segments and emerging areas of demand. * Provide structured feedback to leadership on messaging, objections, market signals, and prospect needs. Sales Process Excellence * Maintain accurate records in HubSpot and other tools for outreach, account activity, and qualification notes. * Partner closely with marketing, account executives, customer success, and founders on account strategy and follow up. * Prepare clear handoff notes to support smooth transition of qualified opportunities into later stage sales conversations. * Support pipeline reviews, outbound reporting, and continuous improvement of sales development processes. ⸻ Minimum Qualifications * Bachelor’s degree or equivalent practical experience. * 3 to 5 years of experience in sales development, business development, inside sales, lead generation, or other outbound commercial roles, ideally in SaaS or technology. * Demonstrated ability to generate pipeline through outbound prospecting. * Strong written and verbal communication skills in English. * Proven ability to engage and build relationships with prospects through email, phone, LinkedIn, and other channels. * Comfortable with high volume, high quality outreach and disciplined follow up. * Highly organized and able to operate independently in a high growth startup environment. * Experience using CRM and sales engagement tools such as HubSpot, Salesforce, Apollo, Outreach, or similar platforms. * Ability to research accounts, identify decision makers, and tailor messaging effectively. * A self starter with strong motivation, goal orientation, and willingness to learn. ⸻ Preferred Qualifications * Experience selling into digital platforms, gaming, AI, developer platforms, social products, marketplaces, or other fast growing technology companies. * Familiarity with API driven products, infrastructure, developer tooling, trust and safety, or compliance technology. * Understanding of privacy, online safety, youth protection, age verification, or related regulatory trends. * Experience engaging stakeholders across product, legal, privacy, trust and safety, policy, and security teams. * Experience working in regulated or compliance sensitive product environments. ⸻ Location USA, Canada (Remote), UK (Remote) ⸻ Competitive Salary * A competitive startup salary aligned with experience and market benchmarks. * Employee Stock Ownership Plan so you participate directly in the long term upside of the company. Health and Wellbeing * Comprehensive family health coverage, including medical, dental, and vision benefits * Provided Mental Health and Wellness support benefit Professional Development * Hands on exposure with key clients in a scaling global tech company * Opportunities for continuous learning through real ownership rather than formal training alone. * Direct collaboration with the Founders and the tech leadership team Culture and Ways of Working * A collaborative, inclusive and low politics work environment. * Flexible, trust based working culture shaped by a US startup operating model. * A mission driven company focused on improving online experiences for kids and teens globally.

Azul delivers award-winning Java runtimes and core infrastructure software that help enterprises improve performance, reduce costs, and run Java with confidence. Our Prime product is a strategic growth priority, helping customers modernize and optimize their Java environments. We’re expanding our Inside Sales team with a new role focused exclusively on Azul Prime, designed for sellers who enjoy owning opportunities, advancing deals, and contributing directly to revenue. As an Inside Sales Representative – Prime, you will be responsible for generating and progressing Prime opportunities from initial engagement through trial and, in many cases, close in close collaboration with the field Account Executive. This role blends inside selling with proactive pipeline generation and is ideal for a seller who wants meaningful deal ownership without being limited to meeting-setting. You will carry: • A pipeline generation quota, • A shared revenue quota with your assigned Account Executive, • Proactively source new Prime opportunities through outbound prospecting and inbound lead follow-up, • Identify expansion and upsell opportunities within existing Azul accounts, • Partner with Marketing & Channel on campaign follow-up and account-based outreach, • Co-manage a book of Prime opportunities from qualification through trial and close, • Lead discovery conversations to understand customer pain, technical environment, and Prime value drivers, • Drive opportunities to Prime trials, coordinating with Sales Engineering and your AE, • Maintain deal momentum through structured follow-ups, clear next steps, and strong customer engagement, • Close Prime deals independently where appropriate, and co-sell larger opportunities with your AE, • Support pricing, negotiation, and procurement processes for Prime opportunities, • Collaborate with Account Executive to provide up to date deal status in SFDC and accurate forecasting of business., • Work closely with your assigned AE to align on account strategy, deal ownership, and revenue goals, • Partner with Sales Engineering to support trials and technical validation, • Provide feedback to Product and Marketing on Prime positioning, objections, and competitive insights, • 2–5+ years of experience in an Inside Sales, Account Executive (SMB/Commercial), OR experience as a Senior Business Development Representative, • Demonstrated experience owning opportunities and carrying a revenue quota, • Full sales cycle and sales closing experience, • Comfortable leading customer conversations from discovery through close, • Ability to engage both business and technical stakeholders (developers, architects, IT leaders), • Strong forecasting, CRM hygiene, and deal management skills, • Self-starter mindset with strong accountability and ownership, • Experience selling technical SaaS, infrastructure, or developer-focused products, • Familiarity with Java, cloud platforms, or enterprise IT environments

Vectara provides a Trusted Generative AI platform that allows organizations to rapidly create a ChatGPT-like experience (an AI assistant) which is grounded in the data, documents and knowledge that they have. Our serverless RAG-as-a-Service also solves critical problems required for enterprise adoption, namely: reduces hallucination, provides explainability / provenance, enforces access control, allows for real-time updatability of the knowledge and mitigates intellectual property / bias concerns from large language models (LLMs). Our founding team includes industry pioneers and experts in neural information retrieval and distributed systems from Google. Join us as we pursue our mission to help the world find meaning through trusted Generative AI for Enterprise Applications. People at Vectara are passionate about ensuring customers take advantage of breakthroughs in applied Artificial Intelligence (AI) to solve real-world technology & business problems today. Our team is a group of unquestionable all-stars in their respective fields of computer science and business from Google, Cloudera, Splunk, MongoDB, Elastic and more. Role Overview: Vectara is looking for a Product Manager to bridge the gap between our technical capabilities and our commercial success. This is a high-impact, cross-functional role for someone who can navigate the space between Product, Sales, and Engineering. You will be responsible for translating market signals into a concrete roadmap and ensuring our go-to-market strategy—specifically around pricing and positioning—is as sophisticated as the AI we build. We need a leader who is comfortable representing the product directly to customers and refining our competitive edge in a rapidly evolving market. Responsibilities: • Product Strategy & Execution: Lead priority initiatives from initial concept through to market delivery. You will align customer requirements and competitive trends with our long-term company goals., • Commercial Strategy: Own the evolution of our packaging and pricing models. You’ll define value metrics and tiering strategies that improve deal consistency and monetization., • Customer Engagement: Act as the product lead in key customer conversations and discovery sessions. You’ll validate our value proposition in real-time and communicate our product direction with authority., • Competitive Intelligence: Maintain an expert-level understanding of the AI landscape, especially around AI agents. You will turn these insights into actionable product decisions and sharper positioning for our sales team., • Cross-Functional Alignment: Serve as the primary point of coordination between Engineering, Sales, and Marketing. You will ensure that product launches are well-supported, internal stakeholders are aligned, and technical trade-offs are clearly understood by the business., • Technical Translation: Work closely with our AI and engineering teams to ensure our product remains enterprise-ready, focusing on critical factors like accuracy, security, and latency. Qualifications: • 5+ years in Product Management (or equivalent experience) in B2B SaaS / enterprise software; experience with AI/ML products strongly preferred., • Located near Palo Alto and able to participate in customer meetings in-person when needed; comfortable being a visible product representative externally., • Strong business and GTM instincts: experience shaping strategy, packaging, and pricing; understands how products are sold and adopted in enterprise contexts., • Technical enough to collaborate effectively with engineers and AI teams—can discuss concepts like retrieval, embeddings, evaluation, hallucinations, latency, cost-to-serve, and deployment models without needing to be an ML researcher., • Track record of driving cross-functional alignment across Product/Engineering/Sales/Marketing with excellent written and verbal communication., • Comfortable operating in ambiguity: can create structure, prioritize ruthlessly, and keep teams moving without perfect information., • Bonus: familiarity with semiconductor / hardware-adjacent industries or enterprise buyers (e.g., manufacturing, defense, regulated industries)., • Bonus: prior experience in competitive markets against modern AI startups, search, knowledge management, or enterprise platforms. Location requirements: We support remote applicants from all over the US but candidates who can come to the office 2-3 days a week in our Palo Alto office are preferred. Perks and Benefits: 100% paid Medical, Dental, Vision for employees. Option of Health Savings Account (HSA) or Flexible Savings Account (FSA). Generous paid time off (PTO) plus paid sick time and holidays. Professional development and training opportunities. Company virtual happy hours and fun team building activities and more. Salary is just one component of Vectara’s employee compensation. Our full-time employees are also equity owners in the company, which although not an immediate cash component, can have positive impacts on long-term total compensation for each participating employee. We would be remiss if we didn’t highlight and celebrate our focus on engaging many of our employees in being economic co-owners of the business. Vectara welcomes all. We value the collective wisdom of people from different backgrounds, experiences, abilities and perspectives. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Vectara has a positive and supportive culture—we look for people who are inventive and work to be a little better every single day. We seek to be smart, humble, hardworking and, above all, curious. After all, we are on a mission to find meaning.

JOB SUMMARY The Credit & Collections Representative is responsible for recovering overdue payments, resolving payment discrepancies, managing account adjustments, and supporting credit-related activities. This role works closely with customers and internal teams to minimize financial risk while maintaining strong customer relationships. The Credit & Collections Representative manages collections across multiple payment platforms (e.g., Stripe, ACH, Plastiq, Net Terms), monitors aging reports, evaluates customer payment behavior, conducts credit reviews using established tools and guidelines, and analyzes payment and dispute trends to support effective risk management and collections performance. This position requires strong analytical capability, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Collections & Payment Resolution • Execute outbound collections efforts to resolve past-due balances in a professional and timely manner., • Respond to inbound payment inquiries and customer account issues using systems such as NetSuite, Salesforce, Slack, and related tools., • Apply and reconcile payments across multiple platforms (Stripe, ACH, wires, Plastiq, Net Terms), resolving short payments, unapplied balances, failed transactions, and discrepancies., • Investigate and resolve chargebacks, disputes, and payment processing issues., • Manage order cancellations, refunds, and bid blocking/unblocking in accordance with company policy., • Maintain accurate AR aging and detailed documentation of collection activity and account adjustments. Credit & Risk Management • Monitor customer payment behavior and AR aging to identify delinquent or high-risk accounts., • Conduct credit reviews for new and existing customers using tools such as Dun & Bradstreet and internal financial data., • Recommend credit holds, payment restrictions, or term adjustments in accordance with company guidelines., • Support credit approval workflows and documentation requirements., • Maintain compliance with financial controls and audit standards. Analytics & Escalation Support • Analyze aging reports, payment activity, and dispute trends to identify patterns, root causes, and opportunities to improve collections performance., • Support resolution of complex, high-value, or sensitive accounts in partnership with leadership and cross-functional teams., • Assist with large-balance or high-risk customer cases by providing account analysis, documentation, and payment history insights., • Track delinquency trends, recovery performance, and financial risk exposure to support team reporting., • Contribute to collections performance reporting and maintain audit-ready documentation for account adjustments and credit-related decisions., • Identify recurring payment issues and share insights to support process improvements and risk mitigation efforts. Collaboration & Process Improvement • Prioritize workload effectively using Salesforce and other internal systems., • Partner cross-functionally with Sales, Customer Success, and Finance to resolve payment issues and improve customer experience. MINIMUM QUALIFICATIONS • 5+ years of experience in Credit & Collections, Accounts Receivable, or related financial operations., • High school diploma, GED, or equivalent required., • Experience managing collections and payment recovery across multiple payment platforms (Stripe, ACH, wires, Net Terms, or similar)., • Experience applying and reconciling customer payments and resolving account discrepancies., • Experience conducting credit reviews and assessing customer payment risk., • Experience working with ERP and CRM systems (NetSuite, Salesforce, or similar)., • Proficiency in Microsoft Excel and Google Sheets, including pivot tables and formulas., • Strong analytical, organizational, and problem-solving skills., • Excellent written, verbal, and interpersonal communication skills., • Ability to manage multiple priorities independently while collaborating across teams. PREFERRED QUALIFICATIONS • Experience in high-volume AR or collections environments., • Experience using business intelligence or reporting tools (e.g., Metabase, Tableau, or similar)., • Familiarity with global debt collection practices or international customers., • Experience working in complex, multi-system financial environments., • Exposure to workflow optimization or process improvement initiatives. The pay rate for this role will range between $26.92 to $32.00, per hour. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity. EMPLOYEE BENEFITS • Competitive compensation packages, including bonus and options, • Medical, Dental, and Vision benefits, • Paid Time Off, telecommuting, and matching 401(K), • Support for continuing education, • Team offsites, social events, and extracurricular activities are a staple, • Snacks, drinks, and the occasional box of donuts THE COMPANY B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today’s top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses. While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we’re proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory. We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time. Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come. For more information, visit ___ OUR VALUES Make Each Dollar Count Whether it’s the recovery amount or a buyer’s budget, money matters to all of our clients. And because each dollar matters to them, it matters to us. Take Our Work Seriously, Not Ourselves Everything at B-Stock continues to grow - everything but our egos, that is. We’re not afraid to let loose and laugh (often at ourselves). Do The Hard Things Today That Will Pay Off Tomorrow We’re willing to sacrifice and endure, fail and adapt to reach our long-term goals. Use Trust As The Best Measure Of Success The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won’t succeed. Find Strength In Numbers Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers. No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock. Work Authorization required.

R26_0005560|US This is a remote position for anyone currently living in the Unites States. This job will be centered in supporting NIQ’s enterprise deployment of Gainsight as the customer success platform—translating NIQ business processes into scalable Gainsight workflows, playbooks/CTAs, and executive reporting. Own partner execution with Gainsight PS, coordinate cross-functionally (IT, CS Ops, CSMs, Sales), and drive adoption. Key Responsibilities • Implementation leadership & vendor coordination: Own day-to-day delivery with Gainsight (scope, plan, milestones, RAID), including contract/PS coordination as needed., • Enterprise process design in Gainsight: Convert NIQ CS motions into Gainsight workflows—health scoring inputs, risk register logic, playbooks, and standardized operating rhythms., • Playbooks / CTAs / reporting: Define and configure CTAs, success plans, journeys (as applicable), dashboards, and exec reporting; align playbooks across teams to reduce manual burden., • Champion network & change management: Coordinate “client success champions” (regional/service-line representatives) to validate workflows, define best practices, and drive adoption/training., • Governance & enablement: Establish governance, documentation, admin standards, and partnership with training to support global scaling post-launch. Must-have Qualifications • Proven Gainsight enterprise deployment experience (preferably global/multi-region rollout), including implementation phases from discovery → configuration → go-live → scale., • Hands-on Gainsight administration (configuration, user/permission model, lifecycle management, reporting/dashboards)., • Cross-functional delivery leadership with IT/data, CS Ops, CSM teams, and Sales; ability to translate process into system configuration., • Prior work in large/complex enterprise deployments (multi-geo, multi-business unit) with phased MVP then scale approach., • Experience designing automated risk detection + operational response (alerts → CTAs → playbooks)., • Operator mindset: can turn complexity into working processes and system decisions., • Influence without authority: aligns regional leads and frontline teams on common playbooks. This role has a market-competitive salary with an anticipated base compensation of the following range: $132,000 - $150,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more. • Comprehensive healthcare plan (medical, Rx, dental, and vision)., • Flexible spending accounts and a Health Savings Account (including company contributions)., • Life and AD&D insurance., • 401(k) retirement plan including company matching contributions., • Disability insurance., • Tuition Reimbursement., • Flexible working environment, • Volunteer time off, • LinkedIn Learning About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: ___ | ___ | ___ | ___ Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the ___

Product Owner - Shop Operations About Us: At Fullbay, our mission is simple — to create safer roads for our families and yours. As leaders in the heavy-duty repair industry, we power shops with technology that helps them run smarter and more efficiently. As an AI-First company, we invite artificial intelligence to eliminate friction, spark innovation, and drive efficiencies in every conversation— for our teams and our customers. Position Overview: As a Product Owner at Fullbay, you own and contribute to the success of the tools and workflows that power the day-to-day experience of technicians within automotive and commercial repair shops. You lead the definition, delivery, and ongoing improvement of features that directly impact how technicians diagnose, document, communicate, and complete their work inside the Fullbay platform. In this role, you operate as the primary Product Owner for technician-facing capabilities, accountable for backlog clarity, delivery quality, and continuous workflow improvement. While your work sits within a specific product domain, its impact is highly visible—shaping how technicians perceive the usability, efficiency, and value of Fullbay in their daily operations. You balance near-term workflow enhancements with thoughtful iteration to ensure the platform supports real-world repair environments. You lead a dedicated team of engineers and QA, working closely with other Product Owners, Designers, Customer Success, and Engineering leadership. Success in this role requires strong ownership, practical decision-making, and deep empathy for the technician’s environment. Ideal candidates bring either direct experience working in a commercial repair setting (such as a technician, service advisor, or shop operator) or meaningful experience building software solutions that serve technicians and shop-floor workflows. Primary Duties & Responsibilities: • Domain Ownership: Define and evolve technician-facing capabilities that improve workflow efficiency and usability. Ensure initiatives align with broader product strategy and reflect real-world shop operations., • Direction & Prioritization: Prioritize initiatives that improve technician productivity and reduce friction in daily workflows. Balance usability, technical complexity, and delivery speed while maintaining focus on customer impact., • Technician-Centered Enablement: Represent technician needs in product decisions by identifying workflow gaps and operational friction. Ensure solutions reflect the realities of time-sensitive, multitasking shop environments., • Product Discovery & Definition: Conduct technician interviews and field research to inform product direction. Translate insights into clear epics and user stories with defined success criteria., • Delivery Leadership & Workflow Management: Lead day-to-day delivery using Kanban practices to maintain focus and flow. Partner closely with engineering and QA to resolve ambiguity and adapt plans as needed., • Cross-Functional Collaboration & Influence: Collaborate with Product Managers and other Product Owners to maintain alignment across domains. Communicate progress, risks, and decisions clearly to engineering leadership and stakeholders., • Adheres to all confidentiality and compliance regulations., • Performs other duties as assigned. Minimum Education & Work Experience: • Bachelor’s degree in Business, Computer Science, or a related field (or equivalent practical experience)., • 4+ years of experience in Product Management, Product Ownership, or a related role within a SaaS or technology-driven organization. Hands-on experience in a shop environment can substitute for some of this requirement., • Demonstrated experience owning a product backlog and delivering customer-facing software features in an Agile environment., • Ideal candidates may have direct experience working in a commercial repair environment (e.g., as a technician, service advisor, or shop operator) or have built software solutions closely serving technicians and shop-floor workflows. Meaningful experience within automotive, fleet, or commercial repair industries—either through software products serving these markets or direct operational experience—is strongly preferred. Key Skills and Qualifications: • Backlog Ownership: Proven ability to manage and refine a backlog for a dedicated development team., • Customer Empathy: Deep understanding of technician workflows and operational realities within automotive or commercial repair environments., • Workflow Design Thinking: Ability to simplify complex operational processes into intuitive product experiences., • Technical Collaboration: Comfort working closely with engineering teams to translate business needs into clear, actionable requirements., • Industry Fluency: Familiarity with terminology, constraints, and performance expectations common in automotive or commercial repair shops., • Lean & Agile Delivery: Strong understanding of Agile methodologies; experience working in a Kanban-driven environment preferred., • AI Fluency & Adaptability: Strong comfort leveraging AI-enabled tools to improve personal productivity, documentation, research, and analysis workflows. Ability to thoughtfully evaluate and support responsible AI-powered enhancements within technician-facing capabilities., • Clear Communication: Ability to articulate workflow challenges and product decisions to both technical and non-technical stakeholders. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions • Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds., • Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening., • Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus., • Noise level in the work environment is usually moderate., • Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience, • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems, • Ability to learn and follow all customer service procedures and policies, • Strive to meet and go above personal and team target goals, • Record, organize and file customer interactions and account changes, • Able to up-sell if needed, • Previous experience in customer support, client services, sales, or a related field, • Excellent at communicating over the phone and other communication platforms, • Basic computer skills and experience, • Able to multitask, • Excellent time management and prioritization skills, • Ability to listen actively, relay information, and answer questions and/or concerns., • Customer-focused for positive customer experience and resolution, • Health Insurance (dental and vision included), • Excellent retirement plan, • Tremendous upward mobility into other positions and management, • Flexible hours, • Remote Position(s) available (work from home)

Listing Marketing Manager | Moreland Properties Greater Austin’s most established boutique residential real estate brokerage. The Job Opportunity: • Premiere real estate firm with more than three decades of being Austin’s lifetime real estate advisor, Moreland Properties is looking for a strategic and hands-on Listing Marketing Manager, • Reporting directly to the Director of Operations, the ideal candidate will hit the ground running, implementing his/her expertise., • This is one of those precious Austin job opportunities for a hungry, self-starting marketer to develop into multi-faceted creative, working within a team of highly motivated and talented marketing professionals. Core Responsibilities: • Promote high end listings and maintain brand continuity across channels, • Support the team’s Listing Managers in alignment with the firm’s brand and aesthetic, • Strategize and generate print and digital materials, • Listing advertisement template maintenance and updates across platforms, • Templating and implementation of listing content within email campaigns, • Relevant vendor scheduling including but not limited to photography, video, maintenance, and staging, • Polished and timely seller communication, • Listing updates and maintenance, • Website generation per property, • Advertisement coordination and optimization, • The individual will initially serve as a Listing Coordinator to gain a deep understanding of our operations and assist with managing and maintaining our listing inventory. This experience will be a crucial foundation for long-term success within the team. Ideal Candidates Are/Have: • An impeccable eye for design and luxury branding, • Strong graphic design skills with proficiency in InDesign and Canva, • Outstanding communication and interpersonal skills, • An excellent customer service representative who will go above and beyond for our agents and sellers, • A superb writer with a high level of taste and an impeccable eye for design, • Driven to use their technical and organizational expertise to support the goals of an incredible team, • Bachelor’s Degree preferred, • Experience developing, implementing, and maintaining a cohesive brand., • Experience evaluating advertising and marketing opportunities., • Highly collaborative working style., • A quiet, steady leadership presence, • Must be able to both design original materials and efficiently execute updates or input changes once templates and designs are established., • Experience working with luxury brands, • Salesforce experience, • Proven attention to minute detail, • Ability to handle tight deadlines and appreciate urgency, • A true love of Austin and the desire to work with a homegrown Austin brand Experience: Three to five years’ relevant professional experience Compensation: $75,000 - $95,000 annually, to be paid out as an hourly wage Work Location: • Lake Austin Blvd office daily, fully in-person, • Occasional off-site work (must have own vehicle, mileage to be reimbursed) Job Type: Full-time contract role initially with potential for salaried hire in the future.

Job Description Position Title: Bilingual Customer Service Representative Location: Austin, TX- Onsite Job Type: Fulltime 40hr/week Pay Range: $20.00/hr. - $22.00/hr. Job Description: We are seeking a Bilingual Contact Center Specialist (Provider Network Support) to join our dynamic team. The ideal candidate will have strong experience in high-volume contact center operations and bilingual English/Spanish support and a proven ability to deliver accurate, timely assistance to Medicaid providers and clients while meeting performance metrics. Responsibilities: Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and program-related questions. Respond promptly, courteously, and concisely to phone inquiries to ensure a positive customer eexperience. Document all interactions in clear and concise online logs for accurate record-keeping. Transfer callers to appropriate call center units when necessary. Meet and exceed individual performance standards, including strict attendance and productivity metrics. Assist with problem resolution and escalate complex issues as needed. Perform additional duties as assigned by management. Required Skills & Qualifications: Recent experience in a high-volume contact center or call center environment (minimum 6 months, verifiable). Bilingual proficiency in English and Spanish, including reading, writing, and speaking, with testing at 80% or higher. Strong customer service and communication skills. Ability to adhere to schedules and performance metrics within a fast-paced environment. Preferred Skills: Proficiency with Microsoft Word, Excel, and Outlook. Effective multitasking and organizational abilities. Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

ABOUT ENOVIS Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.For more information about Enovis, please visit ___. What You'll Do Summary: • Utilizing comprehensive knowledge of engineering and problem-solving principles, this position is responsible for a variety of complex activities regarding the design, implementation, and maintenance of quality assurance procedures and work instructions to ensure external safety, quality, and compliance with complex Company standards and government regulations., • This position directly supports Operations/Manufacturing and serves as the QA representative on the Material Review Board. Essential Duties and Responsibilities: • Evaluating Nonconforming material and dispositioning based on cross-functional engineering review, • Performing analysis of reports and production data to identify trends., • Initiating, developing and recommending updates or changes to quality standards and procedures., • Authoring and conducting process and equipment validations, • Assuring compliance to internal or external specifications and standards (i.e. GMP, ISO, FDA, CMDR)., • Reviewing trends in device failures associated with customer complaints and nonconforming materials., • Leading root cause analysis., • Leading in corrective and preventive action investigations., • Support Manufacturing and Operations to remedy adverse quality or compliance situations., • Working on complex special projects as assigned. Qualifications: • Bachelor's in Science or Engineering and 3+ years of experience., • Background in Medical Device, Aeronautics, Automotive or other highly regulated industry required; preferred knowledge of ISO 13485 quality standards., • Knowledge of technical writing quality and best practices., • Required basic knowledge of manufacturing processes: key focus into metrology, precision machining, grinding, product cleaning, and sterilization., • Individual should have knowledge of Microsoft Office Suite of software or equivalent., • Preferred knowledge of the following software packages: Solidworks, Solidworks ePDM, Oracle R12, Agile PLM., • Certification as an auditor a plus Essential Requirements: Must possess the knowledge, skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities. • Accurate and professional telephone communication, • Accurate and professional written communication (email, text and formal letter), • Position is office based (Austin, TX), • Must be able to lift 50 lbs., • Must be able to bend, twist and lift overhead., • Must possess professional ethics and demeanor, • Must demonstrate excellent customer service., • Computer skills (Excel, Word, Power Point)., • Must be able to communicate in English clearly and fluently, in both written and verbal skills Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship. EQUAL EMPLOYMENT OPPORTUNITY Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.