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  • Front Desk Receptionist – Beauty Salon (Bilingual Spanish/English)
    Front Desk Receptionist – Beauty Salon (Bilingual Spanish/English)
    hace 7 días
    Jornada completa
    West Orange

    Front Desk Receptionist – Beauty Salon (Bilingual Spanish/English) West Orange / Montclair Area, NJ $17 per hour Full Time | Tuesday – Saturday We are looking for a friendly, organized, and professional Front Desk Receptionist to join our growing beauty salon team. This role is ideal for someone who enjoys working with people, providing great customer service, and supporting a busy salon environment. As the first point of contact for our clients, you will play a key role in ensuring every guest has a welcoming and smooth experience from the moment they arrive until they leave. Responsibilities • Greet clients warmly and provide an exceptional customer experience, • Schedule, confirm, and manage client appointments using the salon booking system, • Answer incoming phone calls and respond to customer inquiries regarding services, availability, and pricing, • Coordinate closely with stylists and technicians to ensure smooth and accurate scheduling, • Check clients in and out efficiently and process payments, • Assist with retail product sales and recommend products based on client needs, • Maintain the cleanliness and organization of the front desk, waiting area, and reception workspace, • Ensure retail displays and product shelves remain stocked and organized, • Send appointment confirmations and reminders to clients, • Manage walk-in clients and assist in fitting them into the schedule when possible, • Handle client questions or concerns in a professional and friendly manner, • Support stylists with client flow and help keep the day running on schedule, • Assist with light administrative tasks such as organizing forms, client records, and daily reports, • Bilingual (English and Spanish) required, • Friendly, professional, and positive attitude, • Excellent customer service and communication skills, • Strong organizational and multitasking abilities, • Ability to work in a fast-paced salon environment, • Previous salon, spa, or customer service experience is a plus, • West Orange, NJ 07052 (Required)

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  • Salon / Spa Receptionist
    Salon / Spa Receptionist
    hace 17 días
    Jornada completa
    Fort Lee

    Benefits: Parking provided Performance-based bonuses Accrued paid sick leave Paid one week vacation 401(k) Company parties Employee discounts Salon & Spa Receptionist/Manager 5 Salon & Spa is seeking an experienced Receptionist/Manager to join our dynamic team. The ideal candidate must have prior salon experience, be a quick learner, self-motivated, and able to multi-task in a fast-paced environment. Exceptional customer service skills and attention to detail are essential. Receptionist/Manager Qualifications - Experience: 3+ years managing a high-volume salon. Passion: A love for hair, fashion, and a strong sense of style. Attributes: Integrity, hard work, reliability, flexibility, honesty, and organization. Skills: Strong administrative skills, excellent record-keeping, and customer care abilities to handle challenging situations professionally. Technical Knowledge: Familiarity with POS systems; experience with Phorest Software is a plus. Leadership: Strong leadership skills to effectively manage and inspire a team. Communication: Excellent communication skills. Responsibilities Manage and inspire the leadership, stylists and front desk and assistants. Provide coaching and feedback to ensure standards are met. Build and maintain strong client relationships for exceptional customer experiences. Develop and manage employee schedules. Oversee daily operations to ensure smooth functioning. Recruit, hire, and train new team members. Create and implement salon and spa policies and procedures. Monitor inventory levels and place orders as needed. Develop marketing strategies to attract and retain clients. Maintain comprehensive product and service knowledge. Receptionist/Manager Profitability Focus: Be a key contributor to the salon’s financial success. Revenue Generation: Shift the perception from a cost center to a revenue-generating hub. Marketing Implementation: Execute effective marketing strategies to attract new clients. Customer Satisfaction: Optimize service offerings to enhance the client experience and foster loyalty. Growth Vision: Position the salon, spa, and retail as strategic areas for growth and profitability.

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