Patient Services Lead
17 hours ago
Atlanta
Job Description Join Our Team at Peachtree Orthopedics and Help Others "Get Better"At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With nine convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."Our CulturePeachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for 6 consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.Why Choose Peachtree Orthopedics?At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary: • Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization., • Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions. The Patient Services Lead oversees daily operations of the front desk and patient services within a designated clinic location. This role is responsible for delivering a seamless patient experience by combining front-desk administrative duties with financial services and account coordination to ensure that patients are efficiently checked in and out, insurance and demographic data is verified, payments and deposits are accurately collected and posted, and billing-related inquiries are addressed. In addition to maintaining site specific needs to include supplies, maintenance, cleaning and receipt of deliveries, this role combines leadership, administrative oversight, and operational coordination to maintain site readiness, patient satisfaction, and compliance with organizational standards. This position plays a key role in maintaining financial integrity and exceptional customer service along with the overall appearance of our sites across all clinics and acts as the primary liaison between patients, staff, and leadership ensuring that all front-end processes support the mission and values of Peachtree Orthopedics (POC). Your Impactful Role • Operational Leader: Supervise and mentor Patient Services Coordinators, ensuring consistency and excellence in patient interactions, check-in/out procedures, and adherence to policies., • Patient Experience Champion: Maintain a welcoming, efficient, and professional environment that enhances patient comfort and satisfaction., • Financial Steward: Oversee daily collections, deposits, and reconciliation processes, maintaining accuracy and accountability., • Administrative Support: Manage site logistics including supply orders, courier deliveries, mail, and vendor coordination., • Collaborative Partner: Work closely with the Director of Patient Services, Clinical Leads, and Providers to support scheduling, coverage, and communication across departments., • The Patient Services Lead provides both administrative and billing support to patients and staff. Responsibilities include greeting, checking in/out all patients, maintaining waiting room cleanliness, and managing deliveries and visitor screening., • The lead verifies and updates patient insurance and demographic information, obtains patient referrals when applicable, ensures accurate collection and posting of payments, and schedules necessary follow-up appointments to include all ancillary services., • Financial duties involve processing co-pays, balances, and deposits; reconciling daily collections; and preparing courier-ready deposits., • The role also includes contacting internal resources to assist patients regarding balances, setting up payment plans, and resolving accounts receivable issues., • The role is responsible for all items required for daily schedule scrubs and creating a Daily Balance Sheet of needed actions for all patients with next day appointments to include printing all needed schedules and tracking sheets. Maintaining up-to-date knowledge of insurance and billing procedures is required, and the lead must ensure compliance with HIPAA regulations and all internal policies., • As a Patient Services Lead this role is responsible for oversight, training and supporting the Patient Services Coordinator at the site level and coordinating completion of the daily schedule scrub required activities for their site. Maintain facility appearance and function, including waiting areas, patient check-in stations, and supply inventory. Manage incoming calls, mail, and deliveries; log and distribute packages appropriately., • Collaborate with the Billing Customer Service team to resolve billing inquiries, patient balances, and payment plans., • Serve as point of contact for on-site operational issues, escalating as needed to the Patient Services Manager(s) and/or Director of Patient Services., • Ensure compliance with HIPAA, OSHA, and all organizational policies and procedures. Foster collaboration and effective communication between front desk, clinical staff, and physicians. Support new system implementations and process improvements within the site. To perform the job successfully, an individual should demonstrate the following competencies: • Customer Service - Works well with patients, vendors, and physicians by keeping them informed and promoting a positive image of the company. Exhibits good listening and comprehension; Selects and uses appropriate communication methods. Looks for ways to improve and promote quality patient care., • Teamwork - Accountable to team and departmental goals, works to meet established deliverables, balances team and individual responsibilities, gives and welcomes feedback, puts success of team above own interests. Communicates with team regarding overall patient care including using resources efficiently working toward a positive patient experience., • Organizational Support - Follows policies and procedures, completes administrative tasks correctly and on time; supports organization’s goals and values. Adheres to all PO policies and procedures while maintaining patient confidentiality according to HIPAA guidelines., • Dependability - Adheres to the company’s time and attendance policy. Is punctual, good attendance record, works independently with little to no supervision, self-starter, adheres to departmental and companywide timelines, maintains focus., • Productivity - Prioritizes and plans wok activities to ensure the completion of daily tasks. Uses time efficiently, plans for additional resources, sets personal goals and objectives to meet departmental goals., • Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; Keeps abreast of current procedures and/or industry changes that may affect the department and/or patient service., • Leadership - Provides strong leadership, sets a good example, skilled decision maker, motivator, delegator, encourager, committed to finding solutions to problems, works well with difficult people., • Management - Participates in planning, decision making, process improvement, and facilitation of departmental goals and directives. Responsible for managing the daily activities of all subordinates, provides regular performance feedback, develops subordinates skills and encourages growth. Fosters quality focus and creates a team spirited atmosphere for subordinates. Regularly required to sit, stand, walk, and use hands and arms. Must occasionally lift and/or move up to 30 pounds. Extended periods of computer use and patient interaction are common. May be required to travel to multiple clinic locations and participate in staff development and training sessions. Work Environment Work is performed in a clinical setting with moderate noise levels and frequent interaction with patients, staff, and providers. The ability to adapt to operational changes, technology updates, and evolving patient needs is essential Acknowledgment This job description is not designed to cover or contain a comprehensive list of duties, responsibilities, or activities required of the employee. Duties and responsibilities may change at any time with or without notice. Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.