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Job DescriptionDescriptionMedical Operations Partner American Veterinary Group (AVG) is seeking a collaborative and experienced Medical Operations Partner to join our team and support 4 hospitals in the Orlando & Central West Coast, Florida market. If you’re a skilled veterinarian with a passion for leadership and team development, we want to hear from you! At AVG, we believe in empowering our people to provide exceptional veterinary care. As our Medical Operations Partner, you’ll work alongside our talented DVM staff to elevate patient care and deliver an exceptional client experience. You’ll be a key leader in fostering a positive and productive work environment, mentoring and collaborating with our veterinary teams, and contributing to the continued growth and success of our hospitals. About the Role: This is an ideal opportunity for an Associate Veterinarian seeking a step towards regional leadership or an experienced DVM seeking a new challenge with greater impact. Whether you’re looking to expand your leadership skills while remaining clinically active or are seeking a role that allows you to mentor and support fellow DVMs, this position offers a unique blend of clinical practice and operational leadership. What You'll Do: • Champion Clinical Excellence:, • See clients, perform procedures, and build your own clientele, dedicating 75-100% of your time to direct patient care., • Provide hands-on clinical support, case consultations, and mentorship to DVMs, especially new graduates in surgery and dentistry., • Implement process improvements to optimize hospital operations and client satisfaction., • Build and Engage Our Veterinary Community:, • Foster a positive work environment, supporting DVMs and collaborating with the Regional Director on operational issues and strategic planning., • Actively participate in regional DVM recruitment, partnering with the Talent Relations team on interviews and onboarding, attracting top talent to our team., • Mentor new graduate DVMs, providing guidance and support for their professional development., • Drive Operational Success:, • Collaborate on efficient hospital operations and optimized scheduling., • Manage hospital flow, staffing needs, and analyze performance data., • Analyze performance metrics, understand financial implications, and collaborate on budget management and resource allocation., • Ensure Compliance and Quality Assurance:, • Conduct inspections and promote a culture of quality patient care., • Monitor DEA logs and ensure regulatory compliance., • What You’ll Bring:, • Doctor of Veterinary Medicine (DVM) degree or equivalent., • Active Veterinary License in the state(s) of all assigned hospitals., • 3-5 years of experience in veterinary practice., • DEA license registration (as needed to cover vacancies)., • Ability to travel occasionally (company-paid). Work Schedule & Production Potential: This position operates on a four-day work week and offers production potential, allowing you to directly impact your earnings through clinical work. Hospitals in Region: • Winter Garden Animal Hospital (Winter Garden, Florida), • Courtenay Animal Hospital (Merritt Island, Florida), • Flexible Compensation Package (Salary only or ProSal), • Paid Travel & Housing, • Healthcare: Medical, Vision and Dental, • Three (3) Weeks' Paid Time Off (PTO), • Six (6) weeks of paid Parental Leave, • One (1) Work/Life Balance day off annually, • 401k Match, • Paid Continuing Education (CE) Days, • Generous Continuing Education (CE) Allowance, • Paid State Licensing Fees, • Paid AVMA and State Professional Dues, • Short-Term and Long-Term Disability Insurance, • Life Insurance, • Professional Liability Insurance (PLIT), • Discounted Veterinary Care, • Continued Mentorship Opportunities, • Company-Wide DVM-Only Messaging Platform to Share Cases and Ideas

Job Description WHO WE ARE VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment. TALENT + CULTURE AT VEG At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work! FOCUS The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever. WHO WE NEED A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG. WHAT YOU'LL DO Your Mission: Define the customer's experience through Service, Focus, and Participation. Service: • Answer incoming calls immediately and with a smile, • Manage incoming customer communications (email, text messages, phone calls), • Record call information accurately such, as referring vet information, • Ensure phone calls get transferred to a doctor quickly for anything medically related, • Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in, • Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecks, • Offer them beverages or snacks, and find ways to deliver a unique and curated experience, • Listen to customers' needs with the intent to understand, • Take ownership of customer complaints, be empathetic, and work to resolve them quickly, • Anticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service, • Invite customers to provide feedback by completing a survey, • Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency, • Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion, • Accompany customers to the exit and thank them for trusting us with their pet's care, • Engage in conversations with customers while they are waiting, • Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care team, • Update or provide feedback to the nurses and doctors about customers needs, • Provide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needs, • Educate customers on end-of-life details such as cremation options, • Call/text customers 24 hours after their visit to follow up on their pet's care, • Ensure customers are invited to stay with their pet, • Identify creative opportunities for customer participation in a valuable and safe way, • Celebrate and capture special moments, with permission from the customer, • Create a personalized experience for the customer and their pet WHAT YOU'LL NEED: • 2+ years of experience in a customer service role, • Advanced proficiency in computer programs and practice management software, • Highly organized with strong attention to detail, • Ability to communicate with anyone and everyone, • Strong multitasking skills, • High emotional intelligence. You can 'read a room' and plan and act accordingly, • Adaptable and amenable in 'high stakes' environments, • A natural people pleaser, • Must present yourself with a professional and approachable demeanor WHY YOU SHOULD CHOOSE US Because emergency is all we do, so we do it best! We also offer: • Industry-leading‌ ‌compensation‌ ‌, • 401K w/ company match, • Health, Vision, and Dental Insurance, • Paid parental leave - 10 weeks of paid leave at 100% of regular salary, • Unlimited Continuing Education (C.E.) opportunities - we want to help you grow in your career!, • Flexible work schedules for a true work-life balance, • Something new every day - you'll never be bored in emergency medicine, • We build our hospitals from scratch. You'll be using all of the latest equipment and technology., • Generous employee pet discount, • Hospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!, • Referral rewards - tell your friends why they should come work for VEG too! VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!

Job Description At Launch That, we invest in ourselves and our community. For the fourth year in a row, we were recognized as a Top Workplace by the Orlando Sentinel! Launch That was founded in 2007 as an entrepreneurial digital marketing startup that's grown from two founders in a garage to almost 100 digital, tech, creative and content professionals in the heart of downtown Orlando. Launch That covers 100% of the premium cost for employee-only medical coverage for all full-time benefit eligible team members! We also offer 100% employer paid short- and long-term disability insurance, competitive compensation, paid time off, 20 days of paid parental leave after 90 days, a 401k retirement plan, paid volunteer opportunities and more! We work hard and appreciate work/life balance, so all of our team members enjoy a company-wide Holiday Break from December 24th - January 1st each year! Launch That embraces a hybrid flexible workplace environment which consists of work-from-home opportunities, with 3 recommended in-office days (T, W, TH) to maximize team collaboration and 2 WFH days (M, F). We believe in offering ongoing flexibility when it comes to the things that happen in life, like childcare, doctor appointments and the joys of homeownership! Looking for an opportunity for hands-on experience as an editor? Then our editorial internship may be for you! This internship runs for 4 months and pays $13.00 per hour. The Editorial Intern must be able to work up to 29 hours a week in a hybrid and flexible workplace. The Editorial Intern is responsible for guaranteeing that content written is clean, clear and accurate. You will work alongside award-winning writers and editors to publish articles that have the potential to directly impact our readers’ happiness, health, and safety. Responsibilities include proofreading to fix grammatical, spelling, punctuation and formatting errors; verifying numerical information, such as dates and statistics, to ensure accuracy; and restructuring copy to create better flow and clarity of ideas. Maintaining a positive, upbeat attitude about various projects and being willing to learn new skills while working hard and smart are essential to being successful as an Editorial Intern. Day-to-Day • Fact-check articles for accuracy., • Locate and fix inconsistencies in style, tone and message., • Ensure content adheres to style guidelines., • Improve sentences for readability and concision., • Correct errors in grammar, punctuation and spelling., • Ensure content logically and clearly communicates information to the targeted audience., • Provide feedback to writers and editors as directed by a Senior Editor., • Contribute to valuable legal and medical content., • Improve search engine optimization (SEO) results and rankings for web content., • Help publish top-ranking, quality articles that provide accurate and credible information., • Work collaboratively with team members in your department and cross-departmentally to gain diverse viewpoints. This is an essential investment into our culture and includes identifying needs, pooling strengths and insights and evaluating data for inclusive goal completion to benefit the team and company's strategic goals., • Formal education in writing-intensive discipline (Journalism, communications, public relations, marketing, English or similar)., • Previous internship or work experience in a professional editing environment., • Passion for grammar and accuracy., • Exceptional understanding of language with a curiosity for knowledge and a meticulous eye for detail., • Mastery of AP style., • Adaptive to change., • Impeccable organizational and critical thinking skills., • Deadline-oriented mindset., • Willingness to take risks, iterate and learn along the way., • Ability to build positive relationships with others – a team player., • Intrinsically motivated to create the best content on the web., • Ability to adopt and implement company style guidelines., • Ability to work with Google Workplace (G Suite) applications., • WordPress or other CMS experience is a plus., • Agility and adaptability in a fast-paced environment., • Excellent verbal and written communication skills., • Expertise/skills with both learning and sharing., • Professional and adept, with the ability to embrace technology and automation., • Ability to problem-solve, prioritize and analyze tasks., • Adept at taking direction and applying it with accuracy and innovation., • Upperclassman, recent graduate or someone looking to make a career change., • Culture champion, • An individual who exemplifies our core values and cultural values, like honesty, trust, having a good work ethic and pursuit of continuous self-improvement. These are demonstrated through expertise professionalism, autonomy and mentorship when approaching the responsibilities assigned below and in interactions with others., • Our Mission and Vision: Launch That is an established leader in the world of digital marketing! Our vision is to build the most valuable digital brands. We believe we will achieve this by connecting people to extraordinary resources., • Our Team: Launch That's core talent is exceptional. Many team members have 10+ years of experience in digital industries across extremely competitive business lines. We believe that our work starts and ends with our team — and it's that focus that makes us one of the best places to work, not just in Orlando, but in the country., • Our Culture: We’re a close-knit, interactive company with a passion to build something special. We offer a vibrant and fun culture that focuses on relationships and collaboration. Throughout the year, we host unique, fun events where we celebrate our successes. We donate our time and talents to helping our community at large., • Our Flexible Workplace: Our flexible workplace model consists of work-from-home opportunities with in-office days to maximize team collaboration. We believe in offering ongoing flexibility when it comes to the things that happen in life, like childcare, doctor appointments and the joys of homeownership! Powered by JazzHR m7rWBTkGn7