Ecommerce customer service jobs in New York, NY - Page 2Create job alerts

Senior Analyst Within Business Intelligence. As a Senior Analyst within Business Intelligence, you will design and implement analytic solutions across R2Net, touching areas as diverse as Finance, Operations, Marketing, Ecommerce, and Customer Service. You will be equally at home solving business pro

Job DescriptionTRUVOLT Brands Career Opportunity! eCommerce Sales / Account Manager TruVolt Brands is looking for an eCommerce Sales / Account Manager to join its dynamic and growing team of top professionals that manufacture and sell Amazon 3P, DTC and B2B, state-of-the-art home, garden and landscaping equipment. Think green! Think electric and battery powered snow blowers, lawnmowers, pressure washers and chainsaws. TruVolt carries over 500 products, all the Snow Joe brands and recently acquired Jetson (which currently produces the number 1 selling e-bicycle in the US). Shop Joe Brands: Snow Joe®, Sun Joe®, Aqua Joe®, Auto Joe® ; Electric Bikes, Scooters, Hoverboards and More Our people have powered TruVolt’s mission: to disrupt historically gas-driven market sectors with top-quality, reliable, and easy-to-use innovations that are both affordable and eco-conscious, and to deliver these solutions to our customers with prime-like speed. Our team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our respective industries. We strive to continuously learn, explore, experiment, and achieve results. We believe in empowering people to do their best work and provide a healthy atmosphere with ample opportunities for growth along with competitive pay, a family-like, collaborative culture and great benefits. We are a successful and growing business that is urgently looking to expand our online sales team. We hope to attract eager, self-motivated and highly analytical, e-Commerce-savvy individuals who can dominate the online marketplaces in various capacities. We definitely want aggressive, go-getters who understand eCommerce sales, account management and key aspects of digital advertising. ESSENTIAL DUTIES + RESPONSBILITIES The e-Commerce Account Associate is responsible for assisting the team in managing all aspects of the e-Commerce business for his/her assigned accounts. The right candidate will have omni-channel marketplace experience with Amazon.com, Walmart.com, eBay.com, Homedepot.com, Lowes.com and other key marketplaces. You must possess strong data analysis skills, mathematical acumen, and a positive demeanor. You will have a key role in assisting the team with management and growth of your designated accounts, implementing strategies to ensure the attainment of key financial goals and objectives. • Develop e-Commerce sales strategies, programs and plans for existing and potential customers. Includes but not limited to assisting in the development of annual business plans and monitoring goals, conducting monthly reviews, preparing marketing calendars for assigned accounts, and leading action item efforts., • Assisting the team to achieve all e-Commerce financial goals for your designated account(s). Work with the team to own P&L responsibility for annual web sales targets and profitability across a wide digital customer base., • Will define, identify, and implement customer acquisition strategies., • Be directly involved in the day-to-day e-Commerce operations, merchandising execution, and maintenance., • Evaluate market share and competition., • Ensure the entire web process exceeds expectations from how the brand is perceived to product availability, quality and order processing timeliness., • Work collaboratively with cross-functional teams in marketing, finance, product, engineering, supply chain, creative, IT, and customer service to ensure the best possible customer experience is achieved.EDUCATION + EXPERIENCE, • 1-3 years experience as an eComm Sales Account Manager for a Consumer Products Company required, • At least 1 year experience working with Amazon 1P, and 3P required, • BA / BS degree, • Strong analytical and communication skills P3JqH64mAF

Job Description About Westman Atelier A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone. A mother, makeup artist, and champion of holistic living, Gucci believes passionately that ‘luxury’, ‘efficacy’ and ‘clean’ can be synonymous with exceptional makeup. • A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity Gucci Westman has more than 20 years of professional experience as a major editorial makeup artist, contributing to publications like Vogue and Harper’s Bazaar. Gucci is known for creating dewy, supernaturally glowy looks and her highly coveted “second-skin approach” to makeup, resulting in naturally beautiful, radiantly amplified skin. Position Summary Westman Atelier is seeking a Clean Beauty Concierge representative who will serve as a virtual brand ambassador and the face of Westman Atelier’s client experience. This role is responsible for delivering an exceptional and bespoke level of care, supporting our digital services. With a deep knowledge of our high-performance, skin-loving formulations, the Clean Beauty Concierge team is dedicated to building client loyalty through meaningful interactions and expert product guidance. Responsibilities: • Conduct one-on-one video consultations tailored to each client’s unique needs, skin type, and lifestyle., • Deliver exceptional, high-touch service that reflects Westman Atelier’s brand and aesthetic standards., • Provide expert guidance on product recommendations and shade matching by replying to inquiries via email, text, and live chat., • Partner with the Ecommerce team in the execution of new digital services, virtual events, and support ongoing ad-hoc support., • Act as a trusted resource for clients navigating our catalog of clean beauty products., • 2-3+ years of experience working directly with clients in beauty, retail, or luxury services., • Must have experience as a makeup artist, with knowledge of product application, technique, and customer engagement., • Must be comfortable with self-application for demonstration purposes., • Excellent written communication and interpersonal skills with a natural ability to connect with clients., • Strong attention to detail, self-starter, and able to thrive in a fast-paced, dynamic environment. wkbPwf5Ijn

Job Description About DigitalGenius DigitalGenius is an AI-powered tech startup revolutionising customer support for ecommerce brands. Our cutting-edge solutions integrate seamlessly with existing systems to automate and optimize customer service, reduce operational costs, and enhance customer experience. Backed by leading investors and used by top-tier online retailers (On, Selfridges, Honey Love…). We are scaling rapidly across global markets. We’re now looking for an ambitious and experienced Head of Sales to lead our US commercial growth, build strategic relationships, and drive revenue. This is a great opportunity as one of our main company goals at the moment is US expansion. Role Overview As our Head of Sales, you will be responsible for driving new business acquisition and building a strong pipeline across mid-market and enterprise ecommerce brands in North America. You’ll work directly with our CEO and global leadership team to shape go-to-market strategy, grow brand presence, and close deals in a fast-paced, high-growth environment. You will directly manage our US AEs and indirectly support our business development and customer success functions. Requirements • 7+ years of B2B SaaS sales experience, ideally with at least 3 years in a leadership or sales director role., • Proven track record of closing deals with upper mid market and enterprise logos, • Deep understanding of the US ecommerce and/or customer support ecosystem., • Self-starter mentality with strong communication, negotiation, and presentation skills., • Experience in a startup or high-growth environment is highly desirable., • Familiarity with CRM systems and sales tools (Hubspot….. ), • Comfortable working remotely and independently across time zones. Key Responsibilities • Develop and execute a strategic sales plan to achieve and exceed US revenue targets., • Identify key growth sectors within the US ecommerce market and tailor outreach accordingly., • Build strong relationships with C-level executives, heads of customer experience, and other key stakeholders., • Work closely with marketing and product teams to ensure alignment on lead generation and product positioning., • Maintain accurate pipeline forecasts and CRM hygiene, • Represent DigitalGenius at industry events, conferences, and client meetings across the US., • Maintain up-to-date documentation of all sales processes and Standard Operating Procedures (SOPs). Ensure a consistent, repeatable approach to how we sell, • Fully remote, • Competitive Salary, • Generous Vacation Policy (20 Days), • Annual Company Week Off (in addition to Vacation Policy), • Monthly Fitness Stipend, • Medical, Dental, and Vision Health Insurance for US-based Employees, • 401k for US-based Employees We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description Kargo creates breakthrough cross-screen ad experiences for the world's leading brands and publishers. Every day, our 600+ employees bring the power of their creativity and diversity to radically raise the bar on what mobile, CTV, AI, social, and eCommerce can do to build businesses. Now 20 years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Humble brag: In 2025, Kargo was recognized as a Best Place to Work by Built In. Who We Hire Success takes all kinds. Diversity describes our workforce. Inclusion defines our culture. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, perform essential job functions, and receive other benefits and privileges of employment. Title: Senior Account Director (Commerce) Job Type: Full-time; 3 Days In Office Job Location: New York, NY Salary Range: $180,000.00 - $300,000.00 (On Target Earning) The Opportunity As a Senior Account Director, you are the primary link between Kargo and the marketplace. In this senior sales role, you'll leverage your deep relationships and experience to drive significant growth across key brands and agencies including enterprise-level accounts. You'll provide valuable input in revenue forecasts and regularly provide market insight back to the company to inform direction and roadmap. The Senior Account Director is responsible for achieving an individual quarterly and annual quota based on opportunities sourced in an assigned book of business. The Daily To-Do • Evangelizes Kargo as a consultative partner providing world-class customer service and developing strategic partnerships, • Creates and grows partnerships both brand direct and with key agencies, • Develops corporate contacts and cultivates relationships at all levels that enhance Kargo's position, • Possesses a strong baseline understanding of the full digital ecosystem, with a curiosity to always learn more, • Works to deeply understand the customer's business, challenges, and goals, • Increases revenue from positioning and presenting new and existing products, preparing appropriate ROIs, and closing the sale, • Exhibits a HUNTER mentality – an appetite for building and closing deals, • This includes growing market share of current business and driving new business, • Thought leader, with a knack for pushing forward new innovation and research to drive activation, • Maintains complete and accurate documentation in SalesForce of all activity, • Maintains broad knowledge of company products and their capabilities as well as the strengths/weaknesses of competitive products, • Cycle market responses back to the company, primarily the product organization, to help inform our roadmap and positioning, • Interface with Kargo creative, design, research, and yield teams to develop sound, compelling proactive ideas and proposals, • 10+ years of sales and business development experience in B2B SaaS businesses or corresponding agencies, preferably in digital marketing and paid social., • Experience with prospecting and networking to build your own pipeline., • Ability to create connections and engage with a variety of audiences, including C-level decision makers at both the client and agency., • Existing connections that will open doors in growing verticals like retail, e-commerce, automotive, entertainment, TelCo, CPG, Gambling or travel., • Track record of meeting and exceeding quota on a consistent basis, • Ability and willingness to travel for meetings, client entertainment, conferences and industry events, • Experience selling video/CTV and programmatic advertising preferred, • Must have experience selling in Media- Advertising Sales and/ or Media Agency markets, • Experience with enterprise-level accounts preferred, • Must have a strong list of deep brand and agency relationships, • Ability to engage and partner with C-Level executives, • Extensive knowledge of digital and mobile marketing, including programmatic, • Must be a highly motivated team player that can collaborate cross-functionally with Client Partners, Client Services, Campaign Management, Research, and Design to drive outcomes and success on high-attention accounts, • Big Picture: kargo.com, • The Latest: Instagram (@kargomobile) and LinkedIn (Kargo)

Job Description Founded in 2020, UJUU is an eCommerce platform and brand development studio. We endeavor to connect a global audience of underserved and underrepresented consumers to a diverse community and collection of carefully curated and vetted emerging designers and brands. We achieve this by offering elegant brand development services and eCommerce solutions across our family of brands. Our vision is to create a best-in-class and forward-thinking shopping experience for our global community of black and brown across the African diaspora. We're just getting started, but we're already off to a promising start with the launch of our three portfolio brands: souk + Sepia, simisienna and Mango Maison. With each subsequent brand offering we strive to better serve and meet the unfulfilled needs of our expansive audience. Mango Maison is looking for an Operations Manager to manage operations and vendor partnerships in support of long term, profitable growth of the marketplace business through strategic e-commerce initiatives. Reporting to the Brand President, you will use your experience in e-commerce operations to partner with a huge variety of multi-category designers and vendors to ensure a best-in-class shopping experience for our customers. You will have the opportunity to collaborate with some of the most passionate and creative team members in the entire industry. What you’ll do * Oversee day-to-day functionality and operations of the website, ensuring white-glove luxury shopping experience for every customer * Manage on-site merchandise and execute inventory management workflows, ensuring assortment daily freshness and product health by removing unavailable products and communicating opportunities to editorial and e-commerce teams * Develop and implement monthly reporting on product availability and opportunities for category and brand growth * Support e-commerce and customer service teams by ensuring conversion capture with product swaps or styling recommendations * Grow and support VIP customer segment with customer-facing communications and vendor-facing fulfillment management * Own vendor partnership relationships, working with cross-functional teams to identify quarterly merchandising and content priorities * Maintain comprehensive understanding of vendor policies to coordinate with cross-functional teams, keeping website and customer expectations aligned with shopping, delivery, and returns experiences * Prepare and communicate quarterly vendor operational reviews to continuously optimize and improve vendor performance while growing vendor business on-site * Partner with editorial and e-commerce teams to identify, conduct outreach, and onboard new vendors in regional markets * Identify opportunities for cost and process savings and continuously optimize based on business goals * Actively monitor daily data flow between front-end, order management, vendor and financial systems, working with cross-team partners to resolve any discrepancies and issues * Report on order fulfillment KPIs continuously, translating into executable actions for e-commerce team and vendors accordingly. These include status and timing reports on fulfillment, returns, cancellations by vendor * Present and deliver commerce KPIs to internal stakeholders and external vendor partners on a weekly and monthly cadence You’ll sweep us off our feet if: * You are passionate about our community and excited to roll our unique, high quality fashion pieces that will align with trends and create them. * You understand how customers shop online and use strategic thinking and innovation to create a seamless and fresh site experience for our customers. * You’re a visionary constantly looking for ways to set us apart from the competition, driving new and enhanced functionality to make the shopping experience easy and convenient. * You use data and insights to make informed and impactful decisions and you have the acumen to translate complex data into actions and improvements. * You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement. * You build trust quickly and can lead by influence, creating impact through partnership as well as ownership. * You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members. You’ll make an impact by: * Creating an exemplary site experience for your division – You’ll help drive the holistic site strategy and operational performance for your division and play a key role in enhancing the customer journey on our site to win customers’ hearts and minds. Using market and customer data, you’ll enable a seamless and optimized experience, helping to manage the product roadmap and tooling needs, reporting and KPIs, A/B testing, taxonomy, search, SEO, and more. * Structuring complex and ambiguous strategic problems – You’ll continuously analyze our eCommerce business and develop and implement site strategies to improve the end-to-end customer journey, driving innovation and growth for your Division. You’ll develop hypotheses and execute in-depth analyses, translating data into actionable insights and recommendations. * Monitoring site health and performance through analytics and key metrics – You’ll help conduct internal business reviews and support the development of site metrics and dashboards to monitor site health and influence the overall direction for the site. You’ll also identify and escalate key site issues, and conduct root cause analyses to recommend and implement fixes. * Operating with excellence – You’ll land the fundamentals and create and help scale best-in-class efficient workflows, processes and timelines, embedding operational excellence into everything you do. * Becoming an invaluable strategic partner to internal stakeholders – You’ll advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site’s strategic direction and execution.