Social Media & OSINT Research Specialist
26 days ago
West Orange
Job Description Position Overview Callahan & Fusco is seeking detail-oriented Social Media & OSINT Research Specialist to support active litigation matters through structured monitoring of publicly available social media and online activity. This role focuses on conducting initial and recurring social media searches for parties involved in lawsuits, identifying relevant online presence, monitoring activity over time, and escalating notable findings to attorneys and internal stakeholders using sound judgment. Multiple hires are anticipated, and responsibilities will rotate across a team to ensure consistent coverage. Candidates with investigative or litigation backgrounds are welcome, but the firm also encourages applicants with strong social media proficiency, digital research skills, and analytical problem-solving abilities, even if they come from non-traditional backgrounds. Key Responsibilities • Conduct initial social media searches upon case intake to identify online presence before content is altered or removed, • Perform routine follow-up searches (generally every 45 days), with additional monitoring driven by:, • Case events (e.g., depositions, IMEs, trial milestones), • Observable activity or posting patterns, • Attorney or internal requests, • Review publicly available activity across platforms such as Facebook, Instagram, TikTok, and similar sites, • Identify and document notable findings, including:, • Activity inconsistent with claimed injuries or allegations, • Newly discovered or previously undisclosed accounts, • Deleted, scrubbed, or restricted accounts, • Changes in privacy settings or posting behavior, • Patterns that may require continued or heightened monitoring, • Escalate relevant findings to handling attorneys through:, • Summary emails, • Written reports when appropriate, • Chron-based updates within the Filevine case management platform, • Escalate matters internally when indicators suggest potential fraud, including referral to fraud-focused attorneys and investigator teams, • Prepare clear, accurate, and defensible documentation, including screenshots with narrative explanations when warranted, • Collaborate with attorneys, investigators, and case management staff while maintaining strict confidentiality Ethics & Compliance • All research must rely solely on publicly available information, • Strict adherence to firm guidelines prohibiting friending, following, messaging, or interacting with parties, • No misrepresentation or deceptive practices permitted, • Maintain professional judgment, discretion, and confidentiality at all times Qualifications Required • Strong proficiency navigating and analyzing social media platforms and online behavior, • Excellent written communication and documentation skills, • Strong organizational skills and ability to manage multiple matters simultaneously, • Sound judgment and discretion when identifying and escalating issues Preferred • Background in investigations, litigation support, insurance SIU, fraud support, compliance, or research roles, • Familiarity with OSINT (Open-Source Intelligence) or public-source research methods, • Experience working with case management systems (Filevine preferred) A bachelor’s degree in a related field is preferred but not required where relevant experience or demonstrated skill exists. Technology & Tools • Case management platform: Filevine, • Use of AI and advanced research tools may be introduced under strict firm-approved guidelines, • All tools and methods must remain ethical, transparent, and defensible Team Structure & Growth • Multiple hires anticipated, • Responsibilities rotate across a monitoring team to ensure coverage and consistency, • Opportunity for future advancement as the program expandsCompany DescriptionCallahan & Fusco is a growing regional law firm. Its main practice areas include trucking and transportation, general insurance defense litigation, construction/construction defect, and premises liability. Callahan & Fusco is known for attaining high-profile clients and its involvement in highly publicized cases. The firm prides itself on providing large firm capabilities with small firm flexibility while maintaining long-term relationships with its clients.Callahan & Fusco is a growing regional law firm. Its main practice areas include trucking and transportation, general insurance defense litigation, construction/construction defect, and premises liability. Callahan & Fusco is known for attaining high-profile clients and its involvement in highly publicized cases. The firm prides itself on providing large firm capabilities with small firm flexibility while maintaining long-term relationships with its clients.