Guest services manager jobs in New York, NY - Page 2Create job alerts

Security Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and an uncompromising commitment to hiring, retaining, and rewarding the best talent available. About the role: The Security Specialists, under the direct supervision of the Shift Supervisor, ensures SIS standards and policies are met in overall field services, operations and functions in assigned area such as: site inspections, emergency response, camera review, client liaison, and special projects as assigned. All duties must be performed in accordance to client policies and procedures and all state and federal regulations. In this role, your responsibilities will be: Provide a safe and professional work environment for client's employees and guests Provide escort, patrol on foot to secure your assigned post Act quickly as a responder to incidents Bring a positive attitude every day -- represent our brand, the client, and yourself in a professional manner As a candidate you must have: High school diploma (or GED) Must complete and maintain state Guard Certification as prescribed by presiding state law, as well as all client requested certifications Interpersonal skills and a professional attitude Uniform attire and grooming standards must be maintained while in uniform We offer: $20 per hour Paid Time Off including Sick/Safe Time A dynamic and challenging work environment with opportunity for growth

Prepare and serve a variety of alcoholic and non-alcoholic beverages, including cocktails, beer, and wine, in a timely and accurate manner. Handle high-volume service tickets while keeping the bar organized, clean, and well-stocked. Provide full bar service to guests, ensuring every guest feels welcome and valued. Maintain an in-depth knowledge of the bar menu, including seasonal cocktails, specials, and ingredients, and be prepared to answer questions or make recommendations. Engage with guests in a friendly, approachable manner to enhance their overall experience and encourage repeat business. Work efficiently to meet the needs of guests, bartending staff, and the kitchen, while maintaining the quality and presentation of each drink. Follow all health and safety regulations and alcohol laws regarding service, sanitation, and cleanliness. Assist with opening and closing duties, including restocking supplies and maintaining a clean and organized work area. Foster a positive, team-oriented environment by collaborating with servers, kitchen staff, and management to ensure smooth and efficient operations. Stay up-to-date with industry trends and continuously strive to improve skills and knowledge.

Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Catering & Events Manager is responsible for increasing hotel revenues by meeting with 3rd party planners, trade associations, corporate accounts, individuals, or other markets in order to promote the hotel and secure additional sales and detail all incoming events and service assigned events, banquets and meetings. The Catering & Events Manager Essential Responsibilities: Provide professional and courteous customer service at all times. Implement approved sales plan and action plans as directed. Develop and search for potential markets for hotel. Develop, create, and implement innovative Sales and Marketing techniques. Maintain CI/TY and prepare BEO packets and layouts for the team. Execute and distribute all in-house advertising and promotional campaigns. Maintain competitive analysis statistical information. Maintain current filing system on company accounts and prepare required reports. Maintain enthusiasm and interest throughout all stages of the conference planning. Detail all incoming events. Meet weekly with Food & Beverage Director to review operations efficiencies and concerns. Distribute and update all banquet event orders in a timely fashion ensuring all necessary departments have sufficient time to properly accommodate all client needs and requests. Work with the Audio-Visual department to ensure all equipment is ordered, set up, and tested prior to guest use. Work with culinary team to plan all menus and assist with catering events. Ensure all functions are billed correctly. Contact in house meeting planners to promote good will and foster additional and repeat business. Maintain good rapport with local civic groups and associations. Prepare reports as requested: Sales Call Reports, Internal Sales Report. In the absence of a Director of Sales & Marketing, attend and lead Sales and BEO meetings with the team. Attend weekly staff meetings, weekly sales, catering, and all BEO Meetings. Make personal sales calls. Complete projects as determined by the Director of Sales & Marketing. To do this kind of work, you must be able to: Understand sales principles relating to the product you are selling. Organize activities to make the best use of time and efforts. Express yourself well when talking to potential buyers or sellers, to discuss features of the products or services involved and convince the other person of both your knowledge and integrity. Use arithmetic in computing the cost of sale to customer. Maintain enthusiasm and interest throughout all conferences with buyers and sellers. Keep accurate records of contacts, sales, and purchases. Be available on nights, weekends, and holidays. Physical Demands: Lifting 30 lbs. Maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate effectively in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Creating strong relationships with potential clients and the general public. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training should include a significant combination of college education, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs. Over 2 years' experience in Sales with some background in convention center operations is desirable. (Pay range: $75,000 - $85,000)

Nationally known and locally owned, we’re bringing Maine lobster to your neighborhood! Cousins Maine Lobster is a fast-growing seafood restaurant known for serving the freshest lobster dishes straight from Maine. We take pride in delivering an exceptional dining experience with top-quality food and outstanding service. We are currently looking to hire 10 Servers to join our team as we continue to expand! Job Overview: As a Server at Cousins Maine Lobster, you will be responsible for providing excellent customer service, taking orders, and ensuring that guests enjoy a memorable dining experience. You’ll work in a fast-paced environment and play a key role in delivering our delicious lobster dishes to guests. Key Responsibilities: Greet guests warmly and provide a welcoming atmosphere Take accurate food and drink orders and ensure they are delivered promptly Explain menu items and make recommendations to guests Maintain a clean and organized dining area Handle guest inquiries and resolve any issues professionally Process payments accurately and efficiently Collaborate with kitchen staff and management to ensure smooth service Uphold Cousins Maine Lobster's high standards of hospitality Qualifications: Previous experience as a server or in a customer service role (preferred) Excellent communication and interpersonal skills Ability to work in a fast-paced environment and handle multiple tasks Strong attention to detail and organizational skills Positive attitude and team-oriented Must be able to work flexible hours, including weekends and holidays Familiarity with seafood is a plus, but not required Benefits: Competitive hourly wage plus tips Opportunities for career growth within the company Employee discounts on food Friendly and supportive work environment Flexible scheduling options How to Apply: If you're passionate about food and customer service, and excited to join a dynamic team, we’d love to hear from you!

As a Waiter / Bartender at Local 92, you will play a crucial role in delivering an unmatched dining and drinking experience. You'll bring energy, expertise, and a personable approach to serving our guests, ensuring their time with us is memorable. Your knowledge of our menu, ability to handle busy shifts, and passion for hospitality will make you an invaluable member of our team. Key Responsibilities: - Provide exceptional table service and bar experiences to guests. - Demonstrate extensive knowledge of our menu, with a focus on our sharing plates and cocktail offerings. - Engage with guests to create a vibrant and enjoyable atmosphere. - Manage high volumes of diners and bar patrons efficiently. - Participate in the ongoing development of our cocktail menu. - Ensure all guests have a unique, fun, and one-of-a-kind experience. Required Skills and Qualifications: - 2+ years of experience in a waiter/bartender role, preferably in a fast-paced restaurant or bar environment. - Proficient in mixology, with a track record of crafting innovative cocktails. - Excellent communication and interpersonal skills, with the ability to engage positively with guests. - Capable of managing large groups and private events with professionalism and ease. - A vibrant, social, energetic, and knowledgeable approach to service. Desired Traits: - A genuine enthusiasm for hospitality and creating memorable guest experiences. - A team player, willing to support colleagues and contribute to a positive working environment. - Flexibility to work various shifts, including weekends and holidays, as required.

Job Description: Waiter/ waitress experience over a two years - -Manage and oversee the entire restaurant operation - -Deliver superior guest services - -Ensuring guest satisfaction - -Plan and develop the overall restaurant marketing - Experience: - 3 years Shift: 4pm- 10p / 11p /12A

*Job Overview* We are seeking a dedicated and skilled Line Cook to join our culinary team. The ideal candidate will have a passion for food preparation and a strong understanding of food safety and handling practices. As a Line Cook, you will play a vital role in ensuring that our kitchen operates smoothly and efficiently, delivering high-quality meals to our guests. Your culinary expertise will contribute to our restaurant's reputation for excellence in the food industry. *Responsibilities* - Prepare and cook menu items according to established recipes and standards. - Assist in the preparation of catering orders as needed. - Maintain cleanliness and organization of the kitchen and workstations. - Ensure proper food handling and storage procedures are followed to maintain food safety. - Collaborate with other kitchen staff to ensure timely service during peak hours. - Operate kitchen equipment safely, including knives and other culinary tools. - Monitor inventory levels of ingredients and communicate needs to management. - Participate in menu planning and development as part of the culinary team. *Requirements* - Proven experience in food preparation within a restaurant or catering environment is preferred. - Knowledge of food safety regulations and best practices in the culinary field. - Strong knife skills and familiarity with various cooking techniques. - Ability to work efficiently in a fast-paced environment while maintaining attention to detail. - Excellent communication skills and ability to work well within a team setting. - A passion for cooking and willingness to learn new skills in the dietary department. - Flexibility to work various shifts, including evenings, weekends, and holidays as needed. Join us in creating memorable dining experiences through your culinary talents!

The WOW Factor is What Sets Us Apart from the Others! We are seeking experienced Line Cooks at our Upper West Side location. When you join our kitchen, you become part of a focused team who has a passion for outstanding food using the freshest ingredients that will allow you to deliver remarkable dishes daily. As a cook you are responsible for delivering authentic Southern Italian dishes made from scratch to our guests. Your Role with Us: As a cook, you are responsible for ensuring that all items are prepared according to Carmine’s specifications, recipes, procedures and quality standards; ensures our guests have a superior dining experience by correctly timing and serving all food during the shift. Set-up the station with par stocks of menu items, and prepare the dishes designated for a specific station. Able to work in a fast-paced environment with speed (as dictated by the dish) and accuracy. Responsible for general cleanliness of their station and the kitchen during and after a shift. At closing, all prep items must be properly wrapped and stored. Follow health and safety procedures laid out by management, city, state and federal requirements. Support the kitchen team as a whole in prep, dish, and on the line as needed. We Are Looking for Candidates: With experience as a Cook in a high-volume kitchen. Who are able to follow a recipe. Acts with a sense of urgency and provide friendly, efficient service to team members and guests. With open flexibility to work various shifts. The Perks: Medical & Dental Coverage Paid Time Off Free delicious employee family meals Employee discount in all our restaurants Exciting Career Paths Competitive Compensation Supportive Team Environment *We’re proud to be an Equal Opportunity Employer.

Job Overview We are seeking a skilled and enthusiastic Bartender to join our vibrant team. The ideal candidate will have a passion for mixology and a commitment to providing exceptional service in a fast-paced environment. As a Bartender, you will be responsible for crafting cocktails, serving drinks, and ensuring a welcoming atmosphere for our guests. Your ability to engage with patrons and create memorable experiences will be key to your success in this role. Responsibilities - Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes and customer preferences. - Maintain cleanliness and organization of the bar area, including washing glassware and cleaning countertops. - Engage with customers, providing recommendations and answering questions about drink options. - Handle cash transactions accurately, including processing payments and managing tabs. - Monitor customer behavior to ensure responsible alcohol service and compliance with legal regulations. - Assist with inventory management, including tracking stock levels and placing orders as needed. - Collaborate with kitchen staff to ensure timely service of food orders when applicable. - Participate in promotional events or special catering functions as required. Skills - Experience in fine dining environment is preferred. - Strong hospitality skills with the ability to create a welcoming atmosphere for guests. - Knowledge of brewing methods and cocktail recipes is an advantage. - Proficient in cash handling and basic math skills for accurate transaction processing. - Familiarity with food handling practices to ensure safety and compliance standards are met. - Sales skills to effectively promote menu items and increase customer satisfaction. - Ability to work efficiently under pressure while maintaining attention to detail. - Excellent communication skills for effective interaction with customers and team members. Join us as we create unforgettable experiences for our guests through exceptional service and expertly crafted beverages!

At Virgil’s Real BBQ, our genuine southern home-style experience with authentic BBQ and American dishes keep guests walking in our doors. Our award winning BBQ is smoked on premise and our amazing team enjoys creating exceptional guest experiences with teamwork and incredible BBQ. Virgil's Real BBQ, located in Times Square, is seeking an experienced Maitre'd who is authentically warm, energetic, and is passionate about teamwork. Our Maitre'D builds great connections with our regular guests, and our front of house team. This role takes reservations, works strategically with the management team on coordinating seating, assigns tables, and seats every guest in a strategic manner while informing guests about our dining options and who we are.The ideal candidates for this role will be friendly, have excellent communication skills, be exceptionally organized, thrive in a team based environment, and preferably experienced with Open Table.. *Duties* - Welcome guests and assist with seating arrangements - Manage reservations and ensure timely seating - Coordinate with the kitchen and serving staff to provide excellent service - Handle guest inquiries and resolve any issues promptly - Utilize Opentable to manage reservations and guest information - Maintain a welcoming atmosphere for guests - Assist in training and supervising host/host staff *Experience* - Previous experience in a similar role within the hospitality industry - Strong communication and interpersonal skills - Knowledge of guest relations and customer service best practices - Familiarity with hotel or restaurant operations is preferred - If you are a team player with a passion for delivering exceptional guest services, we invite you to apply for the Maitre d' position at our establishment. *We are an Equal Opportunity Employer