Assistant General Manager
11 days ago
Houston
Job DescriptionCulinary Khancepts is a diverse, multi-concept restaurant and entertainment group featuring locations in Texas and Illinois. At Culinary Khancepts, we believe unforgettable hospitality is created through genuine service, high-quality food and beverages, and consistent attention to detail. Guided by a strong, positive culture, we strive to create an environment where our teams thrive and guests feel welcomed, valued, and eager to return. The Audrey Restaurant & Bar offers an elevated dining experience with thoughtfully crafted seasonal dishes, expertly mixed cocktails, and a warm, stylish atmosphere perfect for both intimate dinners and lively gatherings. Key Responsibilities • Support the General Manager in daily restaurant operations and step in as needed to lead the team, make operational decisions, and uphold standards, • Monitor financial performance by tracking sales, labor, and food costs, assisting with budgets, and implementing cost-control measures, • Manage staff scheduling and coverage to optimize labor, reduce overtime, and ensure consistent service, • Assist with hiring and onboarding to build a skilled, motivated, and high-performing team across all positions, • Resolve guest concerns or escalations professionally and promptly to maintain a positive dining experience, even during peak periods, • Coordinate with Back of House and Front of House teams to ensure clear communication and smooth workflow during busy service, • Support promotions, catering, and special events efficiently while maintaining daily operational standards, • Oversee opening and closing procedures to ensure the restaurant is ready for service and secure after shiftsQualifications & Experience, • 2 years of equivalent leadership experience, • Food Handler Card and TABC Certification required, or ability to obtain within a specified timeframe., • Experience supervising FOH and BOH teams, coaching staff, and fostering a positive, productive culture, Experience hiring, onboarding, and mentoring employees to build capable, reliable teams., • Skilled at handling escalated guest issues, maintaining service standards, and ensuring satisfaction during peak periods., • Proven ability to manage operations in fast-paced, high-guest-count environments., • Working knowledge of current company systems, including but not limited to Toast, R365, Tripleseat, Open Table, and standard Microsoft Office applications.Physical Abilities, • Move, lift, carry, push, pull and place objecting weighing less than or equal to 45 pounds without assistance, • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual activity, • Stand, sit, or walk for an extended period or for an entire work shift, • Reach overhead and below the knees, including bending, twisting, pulling, and stopping, • Requires manual ability to use, carry, and operate all necessary equipmentBenefits & Perks, • Competitive Pay, • Flexible Schedules, • Growth Opportunities, • Pharmacy & Restaurant Discounts, • Available discounts, rewards, and perks on thousands of personal purchases such as entertainment, gym memberships, electronics, and travel., • Free movies at Star Cinema Grill, • Potential for Medical, Dental & Vision benefits, • 401K Retirement Savings Program, • Employee Referral Program