Business Analyst (SaaS / Hardware-Integrated Systems)
4 days ago
Chesapeake
This Jobot Job is hosted by: Merwan Zattam Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $105,000 - $115,000 per year A bit about us: We are a leading provider of intelligent transportation and mobility solutions, delivering innovative software, systems, and services that help organizations manage complex transportation infrastructure more efficiently, safely, and sustainably. Our solutions support mission-critical operations across tolling, traffic management, mobility analytics, and connected transportation environments. With deep technical expertise and a strong focus on reliability and performance, we design and deploy scalable, secure, and highly available platforms that operate in both cloud-based and customer-hosted environments. Our teams work closely with clients to understand their operational challenges and deliver tailored solutions that integrate seamlessly with existing systems and workflows. We pride ourselves on a collaborative, customer-centric approach, bringing together specialists in software development, DevOps, systems engineering, and project delivery to ensure successful implementation and long-term value. From initial design through deployment and ongoing support, we emphasize innovation, quality, and continuous improvement. Driven by a commitment to excellence and a passion for advancing transportation technology, we help public and private sector organizations modernize infrastructure, improve mobility outcomes, and build smarter, more connected communities. Why join us? Medical, dental, and vision insurance Company-paid life insurance Short- and long-term disability coverage 401(k) retirement plan Flexible Spending Accounts (FSA) Paid holidays, sick time, and personal leave Employee Assistance Program (EAP) Education reimbursement and professional development support Job Details Business Analyst (SaaS / Hardware-Integrated Systems) Position Overview This role is responsible for gathering, analyzing, and translating business and technical requirements across a range of solutions, including SaaS, on-premise, and hardware-enabled systems. The Business Analyst will work cross-functionally to ensure alignment between business needs, product strategy, and technical execution, while supporting the full software development lifecycle. Key Responsibilities Requirements & Analysis Elicit, analyze, and document business, functional, and non-functional requirements for SaaS, on-premise, and embedded hardware-integrated solutions Translate customer, operational, and regulatory needs into clear user stories, use cases, workflows, and acceptance criteria Break down complex system requirements involving software–hardware interactions into manageable components Collaboration & Stakeholder Engagement Act as a liaison between business stakeholders, product managers, software and hardware engineering teams, QA, and customer-facing teams Facilitate requirements workshops, backlog creation, grooming sessions, and design discussions Clearly define scope, assumptions, dependencies, and constraints throughout the development lifecycle Product, Customer & Solution Support Partner with product management on roadmap planning, feature prioritization, and impact analysis Support engineering teams during design, development, testing, and release by clarifying requirements and managing changes Participate in system integration, user acceptance testing (UAT), and customer validation activities Customer Training & Enablement Assist in developing training materials, system documentation, and workflow guides Support or lead customer training sessions, product demonstrations, and knowledge transfer activities Serve as a subject matter resource for system functionality, configurations, and business processes Gather customer feedback to inform product enhancements and future requirements Documentation & Process Improvement Maintain accurate requirements documentation, traceability matrices, process flows, and user guides Identify opportunities to improve business processes, system usability, customer adoption, and operational efficiency Contribute to continuous improvement of Business Analyst standards, templates, and best practices Qualifications Bachelor’s degree (or equivalent experience) in Business, Information Systems, Engineering, Computer Science, or a related field 3–5 years of experience as a Business Analyst or similar role in a technology-driven environment Experience working with large, complex requirement sets with the ability to prioritize based on business value and timelines Experience supporting SaaS and/or on-premise enterprise software solutions Experience supporting customer onboarding, training, or enablement initiatives Strong communication skills with the ability to present to both technical and non-technical audiences Strong analytical thinking, attention to detail, and problem-solving abilities Proven ability to manage stakeholders and facilitate cross-functional collaboration Experience working in fast-paced environments with shifting priorities Technical Skills Familiarity with Agile/Scrum methodologies and tools (e.g., Jira, Azure DevOps, Confluence) Understanding of APIs, system integrations, data flows, and basic software architecture Preferred Qualifications Certifications such as CBAP, CCBA, or PMI-PBA (preferred but not required) Experience with embedded systems, hardware/software integration, or IoT-enabled products Interested in hearing more? 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