General Manager
12 days ago
Scottsdale
Job DescriptionBenefits: • Competitive salary, • Health insurance, • Paid time off Ready to step into a high-impact leadership role and help build Arizonas premier reality-based firearms and self-defense training facility? United Defense Tactical (UDT) in Scottsdale, AZ is seeking an General Manager to partner closely with the GM/Owner, support daily operations, drive team performance, and deliver exceptional experiences to our memberscivilians, military, and law enforcement alike. Youll help oversee Firearms Instructors running threat simulators and live-fire sessions, Front Desk Associates providing elite customer service, and Sales Representatives closing memberships, all while living our core mantra: Dont make excuses, make it happen. This is the perfect position for a rising leader who thrives in a fast-paced, mission-driven environment and wants to grow into full GM responsibility as we scale post-launch. What Youll Do: • Collaborate with the Owner on full facility oversight: daily operations, scheduling, inventory control, compliance, and maintaining a safe, spotless, world-class environment., • Directly support and coach department leadsFirearms Instructors (threat-based simulators, force-on-force, live-fire ranges), Front Desk Associates (customer check-ins, reservations, billing), and Sales Representatives (membership demos, tours, CRM updates)., • Help drive key performance metrics: revenue targets, membership growth, class fill rates, customer satisfaction scores, and retail/training upsell opportunities., • Step in to manage peak periods, resolve escalated customer issues, and ensure seamless execution of training sessions, facility tours, and sales presentations., • Maintain rigorous safety standards and protocols across all simulator, force-on-force, and live-fire activitieskeeping every participant secure and confident., • Assist with administrative systems: CRM management, class/seminar scheduling, performance reporting, and process improvements to keep operations efficient and scalable., • Represent UDT with positivity and professionalismdelivering white-glove service that turns first-time visitors into lifelong empowered defenders.Schedule:, • Full-time, 40+ hours/week (flexible schedule with some evenings, weekends, and occasional holidays to align with peak training and sales windows)., • Location: 4848 E Cactus Rd, Suite 210, Scottsdale, AZ 85254.What Were Looking For:, • 4+ years of supervisory or assistant management experience in training facilities, fitness centers, hospitality, retail operations, or member-based servicesfirearms, tactical, or shooting range background is a strong advantage., • Proven ability to coach and motivate teams, hit performance goals, and maintain high standards under pressure., • Strong operational mindset: comfort with scheduling tools, CRM platforms, Microsoft Office/Google Suite, and basic data analysis to support decisions., • Excellent communication and conflict-resolution skills to handle diverse customers and team dynamics., • High energy, calm demeanor, and genuine passion for firearms safety, self-defense, and empowermentrelevant certifications (NRA, USCCA, AZPOST, etc.) or willingness to obtain them preferred., • Deep alignment with UDT values and readiness to operate like world-class in all you do.Why UDT?, • Competitive Pay: Attractive base salary + performance bonuses tied to facility success in Scottsdales premium 85254 market., • Full Benefits: Health, dental, vision, paid time off, plus generous employee discounts on training programs and tactical gear., • Career Path: Direct mentorship from the GM/Owner with clear runway to advance into sole General Manager role as we grow., • Meaningful Impact: Help scale a facility that truly empowers people to protect themselves and their loved ones., • Culture: Join a passionate, no-excuses team that shows up with high energy, serves selflessly, stays organized, and lives Educate & Executebut above all, EMPOWER.Company Overview: United Defense Tactical is a premier firearms and tactical training facility dedicated to delivering the most comprehensive, reality-based experience through state-of-the-art threat simulators, force-on-force scenarios, and expert-led live-fire instruction. Our Scottsdale location serves civilians, military, and law enforcement with unmatched dedication to excellence and empowerment. Our Purpose: Empowerment through tactical training. Our Values: • Dont make excuses, make it happen., • Serve selflessly with the highest integrity., • Show up with positivity, high energy, and excitement., • UDT is world-classoperate like it in all you do., • Be organized. Be clean. Be prepared., • Keep calm and respect others., • Educate & Executebut above all, EMPOWER.