Install Technician
23 days ago
Irving
Job Description Vested Networks strives to employ outstanding associates to join our growing team! We look for the below attributes: • Positive attitude: Possessing a positive and joyful attitude will assist in your positive and joyful results., • Self-motivation: Aptitude to do what needs to be done, without influence from other people or situations., • Competitive drive: Ability to deliver better value and quality than competitors., • Entrepreneurial personality: Adeptness to identify a need (any need) and fill it, no matter the task., • Extremely punctual and detail oriented, taking notes., • Valid driver's license without restrictions., • Excellent written and verbal communication skills., • Organized and task oriented., • Honest and places a high value on integrity. What this role will look like: • Installation Technicians, • Installation and Maintenance: Execute the installation and maintenance of business VoIP phone systems with a focus on accuracy and efficiency., • Networking: Base understanding of Routing/Switching with a capacity to learn on your feet. Handle onsite cabling for VoIP equipment when needed, • Technical Training: Participate in training for the implementation of network equipment, learning on how to implement new networking equipment, including but not limited to Mikrotik, to ensure a thorough understanding of the systems., • Out of Town: Out of town installs, sometimes resulting in back to back weeks away. Always returning by EOD Friday., • Customer Support:, • Provide comprehensive training to customer office staff following successful system installation., • Handle onsite cabling for VoIP equipment., • Respond to support issues via phone and email through a ticketing system, ensuring timely resolutions., • On-Call Support (Optional): Participate in the on-call rotation, providing second-line support for technicians currently on call., • Network Configuration: Assist with the configuration and maintenance of networks for customers using Vested Networks routers., • Collaboration and Improvement:, • Collaborate with colleagues by sharing ideas and contributing to team discussions., • Contribute to operational improvements at Vested Networks through proactive engagement and support. Benefits: • 401(k) with employer matching, • Health (medical) insurance, • Paid Time Off, • Vision Insurance Schedule: • Day shift (May require after hours), • Monday to Friday Ability to Commute/Relocate: • Lewisville, TX 75057 (Required) Experience: • Education in networking and troubleshooting is preferred and/or 2-3 years of experience with network and/or VOIP troubleshooting, • Comprehensive understanding of network services such as DNS, DHCP, Port Forwarding, etc., • In-depth understanding and practical knowledge of networking systems such as LAN, firewalls, routers, and printers, • Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently, • Ability to manage several projects simultaneously from design to implementation, • Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology, • Ability to thoroughly document and notate issues/resolutions performed throughout the troubleshooting process., • Ability to answer phone calls and troubleshoot issues in a timely manner in a call center environment License/Certification: • Driver's License (Required) Benefit Conditions: • Waiting period may apply, • Only full-time employees eligible Company DescriptionWe’re a rapidly growing VoIP provider with a reputation for delivering white-glove service, unbeatable partner support, and one of the highest-paying commission structures in the industry. We specialize in helping Managed Service Providers (MSPs) and IT companies offer top-tier voice solutions to their clients—without the headaches.If you’re an experienced technical professional with strong system, network, and VoIP expertise—and a passion for building stable, high-performing infrastructure—we want to talk to you.We’re a rapidly growing VoIP provider with a reputation for delivering white-glove service, unbeatable partner support, and one of the highest-paying commission structures in the industry. We specialize in helping Managed Service Providers (MSPs) and IT companies offer top-tier voice solutions to their clients—without the headaches.If you’re an experienced technical professional with strong system, network, and VoIP expertise—and a passion for building stable, high-performing infrastructure—we want to talk to you.