Slot Repair Technician Supervisor (Vahi Taa'am)
hace 2 días
Tucson
Under the general supervision of the Slot Technical Manager, performs management duties of considerable difficulty for the operation of the Casino Del Sol Slot Department; performs related work as required or assigned. • Oversee Slot Technical operations., • Performs supervisory responsibilities in accordance with the organization's policies and applicable laws, such as interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; and employee relations., • Supervises and delegates all Slot Technical staff., • Develops and implements departmental policies and procedures., • Prepares and monitors departmental schedules., • Assists, prepares, and administers the department budget., • Evaluates departmental performance, practices, and structure., • Works with other departments, agencies, and the general public to achieve departmental goals., • Communicates effectively with all Slot personnel to achieve project goals and objectives., • Ensures the adequacy of staffing to handle guest needs, including but not limited to change service, payoffs, game malfunctions, and safety issues., • Resolves guest complaints and concerns quickly and professionally to achieve maximum guest satisfaction in accordance with departmental guidelines., • Assists with new hires of the Slot Technical staff. Prepares and monitors departmental schedules., • Ensures that staff actively promote the Gaming Enterprise player loyalty program, promotional marketing activities, and other entertainment/hospitality options, such as restaurants., • Gives continuous feedback to employees, ensuring positive reinforcement regarding performance; provides consistent mentoring and coaching; and utilizes progressive discipline, as necessary, within Gaming Enterprise guidelines., • Ensures compliance with all related regulations., • Assesses staff training needs, either provides or ensures provision of training, and determines the effectiveness of training., • Recommends hiring, disciplinary actions, and termination decisions., • Ensures that staff are well-versed in departmental and Gaming Enterprise policies and general guest information to provide quality guest service., • Prepares reports regularly to update Slot management staff, including recommendations to improve guest service levels, employee morale, staffing levels, and the effectiveness of departmental and/or Gaming Enterprise policies and procedures., • Monitors the cleanliness of the Gaming Enterprise floor, including satellites and Slot offices., • Performs duties that promote and execute excellent guest service., • Prepares and monitors departmental schedules., • Responsible for project tasks and assignments., • Performs project management duties with thoroughness and accuracy, such as performing needs and cost analyses, establishing project task lists and timelines, and forecasting project completion dates., • Performs other duties as assigned., • Must be able to lift, carry, and move up to fifty (50) pounds, with or without a reasonable accommodation., • Must be able to sit, walk, or stand for extended periods of time., • Must be able to reach above shoulder height, handle, pull, kneel, stoop, squat, grip, crouch, twist, and bend for duties and machine moves., • Must be able to work at and travel to all CDS properties., • Must be able to follow both verbal and written directions., • Must be able to read, write, and effectively communicate with all guests, team members, and internal/external vendors positively and professionally., • Must be able to work in environments with high noise levels, flashing lights, smoking areas, and large crowds., • Must be able to work in a high-pressure/fast-paced environment., • Knowledge of Slot floor operations., • Knowledge of gaming laws and regulations., • Knowledge of general accounting practices and principles., • Knowledge of employment policies and procedures, and Gaming Regulations, • Knowledge of internal controls and gaming regulations; supervisory and management practices, procedures, and techniques., • Knowledge of conflict resolution practices, such as following a chain of command., • Knowledge of trend and operational analysis techniques; IGT Advantage online accounting system., • Knowledge of computer proficiency with word processing and spreadsheet applications., • Knowledge of slot gaming industry terminology to include gameplay, audit functions, player's club features, and promotional activity., • Knowledge of the Gaming Enterprise human resources policies., • Knowledge of theories, principles, and practices of slot machine and coin handling equipment operation., • Skills in analyzing administrative and fiscal problems and in developing feasible and effective solutions., • Strong organizational, planning, time management, communication, and interpersonal skills., • Skills in the use of electronic test equipment, power tools and other tools of the trade., • Skills in the use of personal computers and other office equipment., • Skills in working courteously with the public as well as developing and maintaining good working relationships., • Ability to communicate and follow directions effectively, • Skills in English composition, grammar, spelling, and punctuation., • Ability to control costs related to manpower, productivity, and other expenses., • Ability to define problems, collect data, establish facts, and draw valid conclusions., • Ability to make sound, rational decisions quickly., • Ability to establish and maintain effective working relationships with employees and guests., • Ability to perform basic mathematical computations and general office/clerical tasks., • Ability to work well with people of varied socioeconomic backgrounds., • Ability to communicate and follow directions effectively., • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form., • High School Diploma or G.E.D. AND at least three (3) years of progressively responsible Casino Slot experience., • Six (6) months as a Senior Slot Tech III or equivalent position., • Must be able to work (may require shift changes), weekends, holidays, and special events, as needed., • Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy., • Must have employment eligibility in the U.S., • Must be able to obtain and retain a valid gaming license/background check., • Two (2) years of college-level coursework in business/public administration or an associated field, • Two (2) years of Tribal Casino supervisory/management experience.