General Manager
15 days ago
Ardmore
Job Description Ardmore, PA here we come! New location coming Fall 2025!! Job Overview: The General Manager will be responsible for managing the daily operations of our restaurant and all banquet operations, including the selection, development, and performance management of employees. In addition, he/she will oversee the inventory and ordering of food and supplies, optimize profits, and ensure that guests are satisfied with their dining experience. This position requires a strong management professional with the ability to develop a high-performing management team while maintaining our high standards of quality and guest satisfaction. The position provides an opportunity to grow and advance with a growing hospitality company. Qualifications: • A minimum of 5 to 10 years of general management experience in a high-volume, multi-faceted hospitality environment with a background of consistent promotions preferably at highly organized multiunit companies., • College degree is preferred. BS degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative., • Knowledge of computers (MS Word, Excel); Point of Sale System (Toast), • Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports. Desired Characteristics: • Highly motivated, mature self-starter, • Highest standards of integrity and ethics, • Leadership, creativity, and financial management skills, • Ability to prioritize, manage time, and multi-task, • Strong problem-solving capabilities, • Strong communication and organizational skills, • Attention to detail, • Strong ability to work in a diverse team environment, • Ability to work in a fast-paced constantly changing environment, • Ability to think on your feet, • Experienced in managing a large team, while identifying and developing Duties and Responsibilities Executive/Financial Management: • Will work directly with owners to set sales goals, plan strategic menus and special events, and integrate company values into daily practices and staff training, • Provide leadership and vision to the organization, • Provide vision regarding overall financial health of the restaurant and over company as role expands company., • Maintain general financial oversight and ensure accuracy of records including A/R, A/P, and inventory where appropriate., • Provide financial reports with recommendations regarding cash flow strategies and overall profitability., • Plans and develops performance metrics including financial, operational productivity, and efficiency, • Oversee policy development and documentation, • Enforces all labor laws (federal, state, and local)., • Follows procedures to maintain the safety and security of all employees, customers, and company assets (building, cash, equipment, supplies), • Sets high standards of customer service excellence and assures the standards are delivered consistently., • Assures standardized processes are defined, in place and are followed, • Oversees the establishment of work plan and staffing from all managers, • Directs and oversees success in all areas of the restaurant and banquet operations and assures all jobs adhere to quality and safety standards and meets customer expectations., • Assists in development of forms, templates, processes, and tools to increase process and overall company efficiency., • Assures that all employees respond positively and quickly to customer concerns and helps or directs those problems are corrected for the future before they affect customers again. Restaurant/Banquet Management: • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas., • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances., • Responsible for ensuring consistent high-quality of food preparation and service in accordance to our specific recipes and plating guidelines., • Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards for all employees., • Estimate food and beverage costs., • Work with Corporate office staff for efficient provisioning and purchasing of supplies., • Supervise portion control and quantities of preparation to minimize waste., • Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies., • Manages all vendors and assures accuracy of pricing. Team Development and Management: • Determines the correct positions and roles and responsibilities needed to deliver profitable business growth in all areas of the business., • Directs the recruitment and contracting of company and project personnel that demonstrate high levels of appropriate skills with a customer satisfaction focus., • Ensures all employees are properly trained and empowered to deliver their essential job responsibilities at a high standard., • Evaluates each employee's ability to maintain high levels of customer satisfaction., • Develops processes to continuously improves the skills, knowledge, and morale of all employees, • Effectively utilizes outside training programs, • Evaluates each employee's performance based on clearly communicated standards and expectations., • Holds the employees accountable for performance., • Makes decisions regarding all performance-related issues; confronts poor performance. Key Performance Indicators: • Revenue increase in comparison to the previous year of at least 10%, • 30%- 35% gross profit, • Cash flow managed so no shortfalls, • Team is in place and operating with minimal problems; demonstrating accountability and ownership, • Customers satisfaction high based on feedback, observations, and referrals, • Establish and maintain important relationships in the community and with vendors, • Demonstrates creativity and ownership of the job; demonstrates innovative approaches to food preparation and presentation, • Project management process documented with tools, forms, and checklist implemented Benefits: • Competitive compensation package, • Medical, dental, vision and life insurance options, • PTO and Wellness Days, • Company dining program, • Employee Discount, • Clear path for growth and career advancement, • Excellent opportunity with growing brand Environmental/Physical Requirements: • Essential duties require long hours including weekends and holidays., • Duties are performed in both indoor and outdoor settings, with events often taking place in the elements in all four seasons. Events often involve loud music., • The work environment can be loud and busy., • Must be able to stand for 10+ hours at a time.