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UDR is now hiring a Virtual Resident Services Manager to join our team. GENERAL SUMMARY OF DUTIES: Serve as frontline, "first responder" to resident requests on behalf of onsite community team. Responsible for the coordination and execution of all administrative and customer service community tasks (managed in a non-customer facing setting), via electronic means such as through phone, text, email and UDR's customer relationship management system (CRM). The Virtual Resident Services Manager will be accountable for an assigned portfolio to provide superior customer service, and to create positive relationships with community residents and onsite associates. The specific intent is to "virtually" manage the resident relations aspect of the business to ensure communities perform at the highest levels to achieve and/or exceed expectations. SUPERVISION RECEIVED: May report directly to the Senior Virtual Resident Services Manager, Regional/District Manager, General Manager and/or Community Director SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Incumbent in position may or may not administer all primary work tasks listed below. Operational factors within the assigned portfolio will play a critical role in the primary work assignments. Customer Service Provide the best standard of quality and service through resident relations: 1. Answer resident and guest questions virtually, professionally, and timely via phone, text, email, and the customer relationship management system (CRM) for multiple sites. Implement strategies to improve quality of customer service., 2. Oversee and ensure any resident escalations are resolved and/or escalated to the appropriate department to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved., 3. Maintain acceptable NPS and customer experience scores and help facilitate the reputation management process., 4. Communicate with site teams as well as centralized teams to ensure prompt assistance to residents, prospects, and applicants., 5. May proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance, and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals., 6. Assist as needed with the move-in and move-out process, transfers, roommate changes, lease renewals, resident referrals, and amenity reservations. Administrative Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations: 1. Utilize the customer relationship management system (CRM) to effectively manage resident relations, and resident communications by creating and working/assigning cases to appropriate departments., 2. Manage social media accounts as requested. Identify customer service trends and escalate, as necessary., 3. Prepare, communicate, and send resident and community letters and notifications., 4. Issue digital parking permits and assignment(s) electronically to residents., 5. Administer SmartRent, a digital key system. Issue digital keys, electronically to resident, provide access as needed to vendors, prospective residents on community tour, and/or to residents of the community including those that move out., 6. Review and modify rentable item(s) on resident account, which will require addendum to be prepared and signed., 7. Review, monitor, administrate, and sign leases as required or needed., 8. Enforce all community policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements, company policies and/or procedures., 9. May help coordinate and communicate community events., 10. Administer Parcel Pending/Luxor, a digital locker system for packages received. Issue digital code to the resident for parcel/package pick up., 11. Field resident questions, concerns, and complaints professionally and forward to appropriate authority., 12. Assist as needed with the Smartrent dashboard: battery alerts, move in/out exceptions, work orders, temp alerts, etc., 13. Engage directly with centralized teams by monitoring inbound requests and acting as a liaison between onsite teams and centralized support., 14. Attend district and/or area leadership meetings., 15. Comply with all Company policies and procedures related to employment., 16. Commit to Living the UDR Values each day in every action when executing the essential functions of the job., 17. Perform other duties as assigned or needed. EDUCATION AND EXPERIENCE: 1. Bachelor's degree in business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required., 2. Minimum two to five years' property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred., 3. Minimum two years' experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred., 4. Strong attention to detail, with professional writing presentation, especially the rules of syntax, punctuation, and grammar., 5. Must have and maintain a valid driver's license unless otherwise noted. Benefits Offered: • Medical, Dental, Vision Plans, • Medical Flexible Spending Account, • Dependent Care Spending Account, • Lifestyle Spending Account, • Supplemental Term Life Insurance, • Critical Illness Plan, • Supplemental Short-Term Disability Insurance / AD&D Insurance, • Voluntary Long Term Care Insurance, • $28.85/hr. - $31.25/hr., depends on experience UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the ___ notice from the Department of Labor.

Job DescriptionBenefits: • Bonus based on performance, • Flexible schedule Position Summary: The Psychiatric Rehabilitation Program Counselor works to assist individuals with mental illness to reach a higher level of independence. Services which are provided are individualized and based upon a detailed needs assessment that is conducted on each consumer. The PRP Counselor provides support with accessing and coordinating benefits, services and community-based resources. PRP services are provided on-site, within the home, and in the community. The consumer receives assistance with learning and developing improved daily living skills (i.e. personal hygiene, organizational skills, time management skills, nutrition, and money management), as well as working towards achieving healthy coping mechanisms. Responsibilities PRP Counselor will facilitate services at a minimum of 4 contacts (for children & adolescents) per month. Services will be a minimum of 30 minutes per contact. PRP Counselor will work and collaborate with families and professionals to coordinate services with other agencies and programs in the best interest of the individual. PRP Counselor is responsible for the development and annual review of individual rehabilitation plans, DLA-20 assessments, and individual safety plans. PRP Counselor will document all contact, interaction, and interventions including dates, locations, and types of contact. PRP Counselor will summarize the clients progress monthly regarding: • Goal progress, regression, and other achievements, • If applicable, changes in rehabilitation goals or services requested, • 8 Dimensions of wellness Social, Occupational, intellectual, financial, environmental, physical, spiritual, and emotional, • Self-care skills--hygiene, nutrition, self-administration, and compliance with medication, • Social skills--community integration activities, interactive skills with peers and authority figures, developing natural support, and supporting the child's participation in community activities, • Independent living skills--maintenance of personal living space, community awareness, mobility skills, money management, and accessing available entitlements, • Health and wellness promotion and training in nutrition, exercise, and dental care, • Relapse prevention education in the home and in the community, • Entitlements coordination, • Experience in behavioral health assessments, treatment/discharge planning, and evaluation of outcome-based system measures, • Extensive knowledge of community-based resources that support the emotional health and recovery of clients served, • Professional communication and collaboration skills and relationships across disciplines, settings, and situations, • Experience with independently taking on new tasks and responsibilities in a proactive way, • Ability to interact in a virtual environment, • Strong writing skills and verbal communication skills, • Strong organizational and time management skills, • Strong problem-solving skills, • CPR/First Aid certification, • One year or more of experience working with children and adults in a community setting, • Excellent written and oral communication skills, • Strong time-management and organizational skills,, • Computer literacy, • Knowledge of community resources, • Ability to work independently and on a team, • Reliable transportation and a valid driver's license Flexible work from home options available.

Job DescriptionSalary: August Rose Health Centers community-based psychiatric rehabilitation program (PRP) offers children and adults with mental illness a range of rehabilitation services that focus on emotional well-being, recovery, and resource connection including mental health service connection, housing, and entitlements coordination. The PRP programs services are person-centered, strength-based, and recovery-oriented, and are provided at a frequency and intensity that meets each client s individual needs. The PRP program is CARF accredited and designed to facilitate independence and community engagement, using leading-edge and evidence-based practices that consider each person's strengths, needs, desires, abilities, health, and safety. Position Summary: The Psychiatric Rehabilitation Program Counselor works to assist individuals with mental illness to reach a higher level of independence. Services which are provided are individualized and based upon a detailed needs assessment that is conducted on each consumer. The PRP Counselor provides support with accessing and coordinating benefits, services and community-based resources. PRP services are provided on-site, within the home, and in the community. The consumer receives assistance with learning and developing improved daily living skills (i.e. personal hygiene, organizational skills, time management skills, nutrition, and money management), as well as working towards achieving healthy coping mechanisms. Responsibilities PRP Counselor will facilitate services at a minimum of 4 contacts (for children & adolescents) per month. Services will be a minimum of 30 minutes per contact. PRP Counselor will work and collaborate with families and professionals to coordinate services with other agencies and programs in the best interest of the individual. PRP Counselor is responsible for the development and annual review of individual rehabilitation plans, DLA-20 assessments, and individual safety plans. PRP Counselor will document all contact, interaction, and interventions including dates, locations, and types of contact. PRP Counselor will summarize the clients progress monthly regarding: * Goal progress, regression, and other achievements • If applicable, changes in rehabilitation goals or services requested Referral to and collaboration with external resources and providers PRP Counselors assist clients with working on their individualized rehabilitation plan goals in the following areas to assist the client with the restoration of skills: * 8 Dimensions of wellness Social, Occupational, intellectual, financial, environmental, physical, spiritual, and emotional * Self-care skills--hygiene, nutrition, self-administration, and compliance with medication * Social skills--community integration activities, interactive skills with peers and authority figures, developing natural support, and supporting the child's participation in community activities * Independent living skills--maintenance of personal living space, community awareness, mobility skills, money management, and accessing available entitlements * Health and wellness promotion and training in nutrition, exercise, and dental care * Relapse prevention education in the home and in the community * Entitlements coordination * Facilitate the clients participation in the monthly on-site group meetings to encourage peer socialization and the development of coping strategies/techniques. Knowledge, Skills, and Abilities * Experience in behavioral health assessments, treatment/discharge planning, and evaluation of outcome-based system measures * Extensive knowledge of community-based resources that support the emotional health and recovery of clients served * Professional communication and collaboration skills and relationships across disciplines, settings, and situations * Experience with independently taking on new tasks and responsibilities in a proactive way * Ability to interact in a virtual environment * Strong writing skills and verbal communication skills * Strong organizational and time management skills * Strong problem-solving skills * Effective computer skills. Proficient in using Microsoft Office Suite Word, Excel, Outlook, and PowerPoint Minimum Requirements: * CPR/First Aid certification * One year or more of experience working with children and adults in a community setting * Excellent written and oral communication skills * Strong time-management and organizational skills, * Computer literacy * Knowledge of community resources * Ability to work independently and on a team * Reliable transportation and a valid driver's license

Performs technical, clerical, and manual work associated with the warehousing and inventory functions of The Housing Authority of Baltimore City (HABC). Familiarity with work order management systems in a housing or property management setting is preferred. Must be able to be covered under the Autho

Job Description General Manager This is a skilled administrative position for the management of residential commercial real estate. Work involves managing the operations of an assigned tax credit community and performing related duties. A Tax Credit Property Manager is responsible for the management of units, ensuring compliance with applicable HUD regulations, Housing Authority policies and Low Income Housing Tax Credit (LIHTC) compliance. Work is performed with considerable independence under the direction of the Asset Manager and exercises direct supervision over assigned staff. 💰 Sign-On Bonus: $2,500 paid after 90 days of employment!! Essential Duties and Responsibilities: • Performs supervisory, administrative, and management functions involved in property operations., • Supervises all assigned staff., • Assists, confers with, and advises new residents on lease requirements and responsibilities., • Conducts or supervises applicant background checks and recommends acceptance or rejection of applicants., • Interviews prospective residents, shows available apartment units to applicants, and explains the operation of the dwelling equipment., • Leases vacant units to approved applicants., • Conducts eligibility of the initial examination and the re-examination, recertification for the tenants’ income and family composition as applicable., • Manages and maintains a waiting list of prospective residents., • Maintains and monitors lease and accounting records, accounts receivable/delinquency records and eviction notifications. Collects rents and other monies due from residents; posts collections to resident account cards, prepares and makes bank deposits, prepares financial reports and reviews same to assure accuracy and completeness prior to submission., • Prepares and monitors daily, weekly, and monthly vacancies and delinquency reports., • Coordinates follow-up and initiation of work orders and requests for maintenance work., • At least 5 years of affordable housing experience, • Two years supervisory experience effectively working with all levels of staff and management, • Must be knowledgeable of all local, state and federal Fair Housing laws and regulations, • Superior customer service skills and the ability to deal with difficult people and challenging situations while maintaining a positive and calm demeanor, • Ability to effectively and accurately communicate and present information verbally and in writing, • Must be proficient with MS Office, • Possess proven financial and accounting acumen, • Demonstrated ability to read a budget, conduct financial analysis and provide practical narrative and financial reporting, • Experience with YARDI software, preferred, • Medical, Dental & Vision, • Prescription Drug Program, • Paid Vacation & Holiday, • Paid Personal/ Sick Leave, • Company Paid Life Insurance, • Company Paid AD& D Insurance, • Company Paid Short- Term, • Company Paid Long-term Disability, • Supplemental Life Insurance, • Dependent Supplemental Life Insurance, • Educational Assistance, • Financial Planning, • Retirement Savings Plan with company matching Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer. #ZR Powered by JazzHR stlJH63E2n

Job Description UDR is now hiring a Virtual Resident Services Manager to join our team. GENERAL SUMMARY OF DUTIES: Serve as frontline, “first responder” to resident requests on behalf of onsite community team. Responsible for the coordination and execution of all administrative and customer service community tasks (managed in a non-customer facing setting), via electronic means such as through phone, text, email and UDR’s customer relationship management system (CRM). The Virtual Resident Services Manager will be accountable for an assigned portfolio to provide superior customer service, and to create positive relationships with community residents and onsite associates. The specific intent is to “virtually” manage the resident relations aspect of the business to ensure communities perform at the highest levels to achieve and/or exceed expectations. SUPERVISION RECEIVED: May report directly to the Senior Virtual Resident Services Manager, Regional/District Manager, General Manager and/or Community Director SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Incumbent in position may or may not administer all primary work tasks listed below. Operational factors within the assigned portfolio will play a critical role in the primary work assignments. Customer Service Provide the best standard of quality and service through resident relations: 1. Answer resident and guest questions virtually, professionally, and timely via phone, text, email, and the customer relationship management system (CRM) for multiple sites. Implement strategies to improve quality of customer service., 2. Oversee and ensure any resident escalations are resolved and/or escalated to the appropriate department to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved., 3. Maintain acceptable NPS and customer experience scores and help facilitate the reputation management process., 4. Communicate with site teams as well as centralized teams to ensure prompt assistance to residents, prospects, and applicants., 5. May proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance, and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals., 6. Assist as needed with the move-in and move-out process, transfers, roommate changes, lease renewals, resident referrals, and amenity reservations. Administrative Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations: 1. Utilize the customer relationship management system (CRM) to effectively manage resident relations, and resident communications by creating and working/assigning cases to appropriate departments., 2. Manage social media accounts as requested. Identify customer service trends and escalate, as necessary., 3. Prepare, communicate, and send resident and community letters and notifications., 4. Issue digital parking permits and assignment(s) electronically to residents., 5. Administer SmartRent, a digital key system. Issue digital keys, electronically to resident, provide access as needed to vendors, prospective residents on community tour, and/or to residents of the community including those that move out., 6. Review and modify rentable item(s) on resident account, which will require addendum to be prepared and signed., 7. Review, monitor, administrate, and sign leases as required or needed., 8. Enforce all community policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements, company policies and/or procedures., 9. May help coordinate and communicate community events., 10. Administer Parcel Pending/Luxor, a digital locker system for packages received. Issue digital code to the resident for parcel/package pick up., 11. Field resident questions, concerns, and complaints professionally and forward to appropriate authority., 12. Assist as needed with the Smartrent dashboard: battery alerts, move in/out exceptions, work orders, temp alerts, etc., 13. Engage directly with centralized teams by monitoring inbound requests and acting as a liaison between onsite teams and centralized support., 14. Attend district and/or area leadership meetings., 15. Comply with all Company policies and procedures related to employment., 16. Commit to Living the UDR Values each day in every action when executing the essential functions of the job., 17. Perform other duties as assigned or needed. EDUCATION AND EXPERIENCE: 1. Bachelor’s degree in business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required., 2. Minimum two to five years’ property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred., 3. Minimum two years’ experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred., 4. Strong attention to detail, with professional writing presentation, especially the rules of syntax, punctuation, and grammar., 5. Must have and maintain a valid driver’s license unless otherwise noted. Benefits Offered: • Medical, Dental, Vision Plans, • Medical Flexible Spending Account, • Dependent Care Spending Account, • Lifestyle Spending Account, • Supplemental Term Life Insurance, • Critical Illness Plan, • Supplemental Short-Term Disability Insurance / AD&D Insurance, • Voluntary Long Term Care Insurance • $28.85/hr. – $31.25/hr., depends on experience UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

Founded in 1937, The Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. All activities must support the Housing Authority of Baltimore City ("HABC" or "Authority") mission, strategic goals, and objectives. Must be able to be covered under the Authority's fidelit

Founded in 1937, The Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. All activities must support the Housing Authority of Baltimore City ("HABC" or "Authority") mission, strategic goals, and objectives. Repairs plaster, patches old plaster, and removes loose

All activities must support the Housing Authority of Baltimore City ("HABC" or "Authority") mission, strategic goals, and objectives. Founded in 1937, the Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. Ensure staff follow applicable state and federal regulat

Human Resources Employee Relations Specialist.The primary purpose of this position is to support the Senior Manager, Human Resources by maintaining positive employee relationships, resolving employee-management disputes, negotiating labor contracts, coordinating grievance procedures regarding worker

Job DescriptionSalary: $16-17 per hour DISCLOSURES The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. The company will inform the personnel member when changes in the respective job description are made. ABOUT THE COMPANY HolBrock Estates Supportive Housing Programs provide long-term, service-enriched housing for individuals with mental health diagnoses, disabilities, and other complex life challenges. Our mission is to support housing stability, personal empowerment, and safety in a structured, trauma-informed environment. As part of this commitment, HolBrock Estates maintains a dedicated Special Police Department responsible for ensuring the safety and security of our residents, staff, and facilities across multiple licensed sites POSITION TITLE:Security Officer ALTERNATE TITLE(S): Security Officer, Safety & Compliance Officer COMPANY: HolBrock Estates Supportive Housing Programs DIVISION: Operations DEPARTMENT: Security Officer UNIT: Facility-Based Patrols & Safety Oversight ACCOUNTABLE TO: Special Police Officer Chief (or CEO in their absence) ACCOUNTABLE FOR: Maintaining a secure and orderly environment for clients, staff, and visitors by patrollingdesignated properties, preventing and responding to incidents, and enforcing facility policies in accordance with Maryland law and organization standards ANTICIPATED TRAVEL: Yes multiple properties throughout Maryland CLASSIFICATION: Non-Exempt (W-2, Hourly) Part-Time COMPENSATION: $16-17 per hour BENEFITS PACKAGE: Yes SCHEDULE: Night Shift Patrol Coverage • Total Authorized Team Hours:56 hours/week (combined for all 4 SPOs), • Shift Window:11:00 PM 8:00 AM (1 unpaid hour per shift), • Schedule Type:Flexible, as assigned by the SPO Chief, • Coverage Expectations:, • Patrol each office locationat least once per night shift:, • 3310 Eastern Avenue, • 1119 E Monument Street, • 301 S Conkling Street, • Patrol each residential locationat least twice per night shift:, • 112 S Mount Street - Union Heights Apartments LLC, • 248 N Fulton Avenue - Sandstone Court Apartments LLC, • 819 N Fremont Avenue - Beacon Co-Living LLC, • 1006 E North Avenue - Harborview Commons LLC, • 1649 Darley Avenue - Cedar Grove Living Collective LLC, • 3415 Holmes Avenue - Oakshade Community Living LLC, • 2140 Druid Hill Avenue, • 1114 E 20th Street, • 1116 E 20th Street, • 1723 Gwynns Falls Parkway, • 1425 Ensor Street, • 1711 Ensor Street, • 1822 N Pulaski Street, • 809 N Rose Street, • 3021 Garrison Boulevard, • 1620 Druid Hill Avenue, • 1638 Ruxton Avenue, • Duties:, • Respond promptly to any overnight disturbances, incidents, or emergencies, • Complete full documentation for each shift, • Reporting Method:, • Entered in Redline Software Day Shift Patrol Coverage • Total Authorized Team Hours: 140 hours per week (combined for all 4 SPOs and 2 Security Personnel), • Shift Window:10:00 AM 10:00 PM (Flexible 8-hour shifts), • Schedule Type:Flexible, as assigned by the SPO Chief, • Coverage Expectations:, • Patrol each residential locationat least once per day, • Provide safety and operational intervention and event support at:, • 3310 Eastern Avenue, • 1119 E Monument Street, • 301 S Conkling Street, • Duties:, • Respond to daytime disturbances or support needs, • Complete full documentation for each shift, • Reporting Method:, • Entered in Redline Software SCHEDULED DUTIES AND RESPONSIBILITIES • Patrol facilities, grounds, and common areas regularly, • Deter and monitor for unauthorized activity or safety hazards, • Maintain visibility and professionalism at all times, • Complete detailed daily activity and patrol logs Emergency & Incident Response • Respond to on-site crises or emergencies with calm and control, • Apply de-escalation and trauma-informed approaches as appropriate, • Request support from EMS, clinical teams, or law enforcement when needed, • Complete incident reports accurately and in a timely manner Facility Oversight & Support • Monitor entrances and exits; enforce visitor protocols, • Support enforcement of rules on curfews, contraband, loitering, etc., • Assist staff during behavioral episodes or high-risk procedures, • Escort residents, visitors, or staff during sensitive moments or transitions Compliance & Communication • Maintain compliance with Maryland State Police regulations, • Ensure Special Police Commission and CPR/First Aid certifications remain current, • Report regularly to site supervisors and the Special Police Officer Chief, • Participate in staff briefings, meetings, and required trainings UNSCHEDULED DUTIES AND RESPONSIBILITIES • Provide emergency shift coverage during call-outs or critical incidents, • Assist during community events, inspections, or drills, • Collaborate with external first responders during investigations, • Participate in safety or compliance-related audits and accreditation visits, • Contribute to crisis debriefings and program safety reviews The Safety Officer will be responsible for maintaining the facility or organizational Safety Binder that contains all safety policies, a grid of scheduled and required safety activities, all forms for conducting and documenting safety activities, and completed documentation of all safety activities that include recommended areas of improvement and the date and details regarding the improvements completed. The Safety Officer will be responsible for obtaining and facilitating an annual external inspection, obtaining a copy of the inspection report along with the criteria used for the inspection (if not included on the inspection report), clarifying with the inspector all recommendations for improvement made on the report, placing a copy in the clinic safety binder, making a copy of the report for presentation, and reporting the results to the appropriate team, committee, and/or manager. The Safety Officer is responsible for completing a quarterly self-inspection and required documentation and submitting/presenting the reports to the appropriate team, committee, and/or manager. All self-inspection reports and correction activities will be reviewed by the appropriate team, committee, and/or manager, and noted in meeting documentation. The Safety Officer will report the results of the self-inspections, follow-up activities, and their recommendations for improvements to the appropriate team, committee, and/or manager to ensure the organization utilizes the information to increase the level of safety throughout its operations. The Safety Officer will maintain a record of all inspection documentation and reports, including recommendations and corrections made, and all meeting minutes that correspond with the specific inspection and resulting improvement activities. Emergency Preparedness Responsibilities The Safety Officer will be responsible for the following emergency preparedness activities: • Conducting and/or coordinating all required emergency drills., • Conducting drills in a manner and with the necessary precautions to not unduly disturb persons served or the ongoing provision of services., • Completing the appropriate Emergency Drill Reporting Form., • Educating and informing staff members following drills as to response patterns and improvements in responses., • Reporting the results of emergency drills and providing a copy of each report to the appropriate team, committee, and/or manager., • Utilizing management team recommendations and decisions, based on drill reports, to improve safety at the clinics., • Maintaining a record of all drills at each site in the Safety Binder. Training and Education Responsibilities The Safety Officer will provide and/or coordinate initial and ongoing health and safety training for all employees. Within this role, cooperation with the organizations Human Resources Department and/or Training Designee will support the development of training materials, protocols, and documentation of completed safety orientation or ongoing safety training. The Safety Officer will receive training, supported by Freedom Healthcare, LLC and Lighthouse Behavioral Health Center, LLC, based on the assessed safety needs of the organization and the educational needs of the individual responsible for organizational safety. PHYSICAL DEMANDS • Extended periods of walking or standing, • Occasional physical restraint, lifting, or redirection during emergencies, • Work in varied indoor/outdoor conditions and weather WORKING CONDITIONS • Operates within residential and clinical care environments, • May involve high-stress situations involving behavioral health crises, • Requires calm, professional demeanor and sound judgment at all times COMPETENCIES AND SKILLS • Familiarity with Maryland Special Police authority and procedures, • Strong written communication and incident documentation ability, • Experience in emergency response, crisis de-escalation, and behavioral support, • Training in trauma-informed practices (CPI, TCI, or similar), • Ability to work cooperatively with clinical and operational teams, • Knowledge of HIPAA, COMAR, and client rights in behavioral health settings EDUCATION / TRAINING / QUALIFICATIONS • Valid Maryland Special Police Officer Commission (active and in good standing), • High school diploma or GED (required), • Valid Driver License, • CPR/First Aid Certification (or ability to obtain within 30 days of hire), • At least 1 year of experience in law enforcement, security, or behavioral health settings, • Prior experience in housing, shelter, or mental health programs preferred

Job Description Job Purpose The Homeowner Services Post-Closing Coordinator supports partner families across the full Habitat homeownership lifecycle — from application through settlement and long-term homeowner success. Operating within the One Habitat model, this role strengthens continuity, coordination, and financial readiness by supporting applicant processing, financial documentation, settlement preparation, post-closing engagement, and QLO-aligned loan processing functions. Working collaboratively across departments, this position helps ensure a seamless experience for partner families while supporting organizational compliance, risk mitigation, and sustainable homeownership outcomes. Primary Duties and Responsibilities Partner Family Lifecycle Support • Process incoming applications in collaboration with Homeowner Services staff, • Review applications for completeness, accuracy, and program alignment, • Request supplemental documentation as needed, • Prepare and distribute approval, denial, or incomplete application correspondence, • Support families through pre-selection, selection, and interview processes, • Collect, track, and maintain financial documentation throughout a family’s program tenure, • Maintain up-to-date financial and contact records within Homekeeper, • Conduct regular check-ins to support financial readiness and program compliance, • Monitor documentation for consistency, changes, or emerging concerns, • Alert Homeowner Services leadership of significant income, credit, or eligibility risks, • Support families’ transition from program participant to homeowner, • Prepare, organize, and track settlement-related documentation, • Coordinate settlement activities with internal departments and external partners, • Monitor timelines, dependencies, and readiness indicators, • Maintain compliance with loan origination and settlement requirements (Support role; does not replace designated QLO authority unless otherwise assigned) • Assist with collection and verification of borrower financial documentation, • Maintain accurate loan files and supporting documentation, • Support preparation of loan origination and settlement documentation, • Track required disclosures and compliance checkpoints, • Coordinate with internal finance staff and external lending partners, • Enter and update loan-related data within homeowner and loan management systems, • Monitor loan readiness and closing timelines, • Escalate discrepancies, missing documentation, or compliance concerns, • Maintain awareness of applicable lending and program requirements, • Serve as a primary contact for settled Habitat homeowners, • Respond to homeowner inquiries via phone and email, • Escalate issues or concerns to appropriate departments as needed, • Support post-closing documentation and record verification, • Assist with administrative transitions such as billing, servicing, or account updates, • Conduct outreach regarding resources, programs, and homeowner events, • Provide backup support across Homeowner Services functions as needed, • Assist with sweat equity tracking and homebuyer education coordination, • Participate in homeowner meetings, dedications, and engagement events, • Adhere to Habitat safety policies and procedures, • Promote safe practices at all Habitat locations and events, • Immediately report safety concerns or incidents, • Support safety investigations when applicable Additional Responsibilities • High School Diploma required; Associate’s or Bachelor’s degree preferred, • Experience in administrative support, coordination, financial documentation, or client-facing roles, • Nonprofit, housing, or lending experience preferred, • Familiarity with CRM/database systems (Salesforce or Homekeeper experience a plus; training provided), • Proficiency with Microsoft Office Suite, • Valid driver’s license and reliable transportation, • Spanish language skills a plus Knowledge, Skills & Abilities • Strong attention to detail and documentation accuracy, • Excellent organizational and time-management skills, • Ability to manage multiple priorities and deadlines, • Strong written and verbal communication skills, • Ability to build positive relationships with diverse populations, • Ability to work independently and collaboratively, • Sound judgment and problem-solving skills, • Commitment to confidentiality, ethical conduct, and compliance Core Competencies • Mission & Ecosystem Mindset, • Ethical Conduct & Confidentiality, • Documentation & Compliance Orientation, • Relationship Stewardship, • Results Orientation, • Initiative & Adaptability, • Stress Management / Composure, • Diversity & Inclusion, • Reliability & Accountability Working conditions This position operates primarily in a professional office environment and routinely uses standard office equipment. Periodic participation in meetings, homeowner events, and cross-departmental activities is required. Physical Requirements The employee is regularly required to communicate verbally and in writing. The role frequently requires standing, walking, and use of hands for standard office tasks. The employee may occasionally lift or move items up to 25 pounds. Direct Reports None Position is eligible for the following Medical, Dental, Vision, Short Term Disability, Long Term Disability, Company Paid Life AD&D, 403B, Gym Reimbursement, Cell Phone Reimbursement Equal Opportunity Statement Decisions and criteria governing the employment relationship with all employees at Habitat for Humanity of the Chesapeake are made in a non-discriminatory manner, without regard to race, color, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statuses. Safeguarding Statement Habitat for Humanity is opposed to any form of discrimination, exploitation and abuse, including slavery, coerced conscription, prostitution, trafficking of persons for any purpose, vulnerable adult or child abuse, and dangerous or exploitative child labor. In the design and implementation of programs and policies, we seek always to work without bias, to do no harm and to reduce (rather than contribute to) the consequences of discrimination, exploitation and abuse. Department of Labor Habitat for Humanity Chesapeake undertakes every effort to ensure compliance with the Department of Labor and Fair Labor Practices (). Please contact the Office of the Chief Financial Officer / Human Resource Support Service at any time with any questions and concerns.