Senior Human Resources Generalist
9 days ago
Atlanta
Job Description Overview The Senior Human Resources Generalist supports the full range of human resources functions, with a primary concentration in employee benefits, employee relations, organizational development, and performance management. This role administers broad HR programs and activities including policy review and administration, regulatory compliance, and recruitment support - serving as a trusted advisor to employees and leaders at all levels of the organization. Essential Duties and Responsibilities • Administer employee benefits programs and serve as the primary point of contact for benefits-related matters., • Initiate employee relations matters including investigations, coaching, and disciplinary processes., • Support organizational development initiatives including leadership development, succession planning, and change management., • Manage performance management cycles and partner with leadership to drive employee development and retention., • Ensure compliance with federal and state employment laws and HR regulatory requirements., • Support full-cycle recruitment and HR operations including HRIS data management and reporting., • Administrative responsibilities to include processing Verifications of Employment, Benefits Enrollment, New Hire Processing and Onboarding/Offboarding processes. Key Responsibilities and Duties Employee Benefits Administration • Serves as the initial point of contact for the enrollment and administration of employee benefit programs, including medical, dental, vision, life, disability, FSA/HSA, and 403(b) plans., • Manage annual open enrollment process end-to-end: communications, system configuration, employee education, and reconciliation., • Serve as the primary employee point of contact for benefits questions, claims support, and carrier escalations., • Monitor and manage COBRA, FMLA leave interactions, and qualifying life events., • Conduct benefits audits to ensure accuracy of enrollments, deductions, and HRIS data., • Support DOL reporting efforts. Employee Relations • Serve as first point of contact for thorough, timely, and objective investigations into employee complaints, policy violations, and workplace incidents., • Document investigative findings and recommend appropriate remediation or corrective action in preparation for review by the Executive Director., • Provide coaching to managers on delivering feedback, managing performance, and navigating difficult conversations., • Support the administration of disciplinary processes including Performance Improvement Plans (PIPs) and separations., • Support the implementation of workplace investigation platform., • Maintain accurate and confidential records of all ER cases and outcomes. Organizational Development • Support design and delivery of OD initiatives including leadership development, succession planning, and change management., • Collaborate with campus managers to assess effectiveness and identify talent gaps., • Coordinate learning and development programs; manage logistics, vendor relationships, and completion tracking., • Champion a culture of continuous learning, inclusion, and organizational agility. Performance Management • Support the annual and mid-year performance review cycle including system setup, communications, and reporting., • Train and coach managers on goal-setting (OKRs/SMART goals), evaluation calibration, and documentation best practices., • Partner with leadership to ensure performance ratings are fair, consistent, and legally defensible., • Identify performance trends; recommend interventions to support employee development and retention., • Maintain performance records and support compensation planning processes tied to performance outcomes. Policy Review & Administration • Collaborate with the Executive Director and committee to review, update, and maintain the employee handbook and HR policies in alignment with current employment law., • Communicate policy changes effectively to the workforce; develop FAQs and manager toolkits., • Support the development of new policies as the organization evolves. Compliance • Ensure organizational compliance with FMLA, ADA, FLSA, EEO/AA, Title VII, HIPAA, and applicable state/local laws., • Maintain required labor law postings, I-9 records, and personnel files in accordance with records retention policy., • Assist with EEO-1 reporting, AAP preparation, and audit responses., • Stay current on employment law developments and proactively advise leadership on risk and compliance obligations. Recruitment Support • Support full-cycle recruiting as needed including job posting, candidate screening, interview coordination, and offer preparation., • Partner with hiring managers to develop job descriptions and define selection criteria., • Ensure a positive candidate experience and consistent application of hiring processes., • Maintain ATS records and support hiring metrics and reporting. HR Operations & Reporting • Maintain accurate employee data in HRIS; process employee transactions including new hires, transfers, and terminations., • Generate HR metrics, dashboards, and ad hoc reports for leadership (turnover, headcount, time-to-fill, engagement, etc.)., • Support HR projects, system implementations, and process improvement initiatives., • Onboard new employees and facilitate orientation programs in partnership with department leaders. Supervision • Supervises the work of HR student employees. Required Skills and Qualifications Technical Skills • Proficiency with HRIS platforms (Workday, ADP Workforce Now, UKG, or equivalent)., • Experience with ATS platforms., • Strong Microsoft Office/365 skills; intermediate Excel capability., • Familiarity with performance management and LMS platforms. Knowledge • Solid working knowledge of federal and multi-state employment law and HR compliance requirements., • General understanding of employee benefit plan design, administration, and regulatory compliance (ERISA, ACA, COBRA, HIPAA) a plus., • Familiarity with OD methodologies, change management frameworks (e.g., ADKAR, Kotter), and talent management practices. Certifications (Preferred) • PHR, SPHR, SHRM-CP, or SHRM-SCP certification strongly preferred., • CEBS or benefits-specific certification a plus. Required Education and Experience • Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field (required)., • Master's degree in HR or related discipline (preferred)., • Minimum 5 years of progressive HR generalist experience with demonstrated breadth across multiple HR functions., • Prior experience working in Higher Education. Full-time 40 hours per week position minimum. Working hours will occasionally include evenings and weekends during peak periods including registration.