It help desk jobs in Austin, Texas - Page 2Create job alerts

Job DescriptionJOB RESPONSIBILITIES:In this role, you will be responsible for various tasks as outlined below. The order of the duties listed does not represent their importance or the percentage of time dedicated to each duty. • Manage Help Desk requests, providing frontline support for all issues regarding end-user computing., • Install and configure all end-user Windows desktops and laptops and maintain current corporate standards through repair and upgrade., • Administer and maintain user accounts, security groups, and access permissions in Microsoft Active Directory, ensuring accurate provisioning, deprovisioning, and compliance with organization policies., • Install and configure desktops, laptops, printers, and other end-user equipment using current corporate standards., • Install and configure end-user software using current corporate standards., • Includes installation of new software releases and system upgrades, evaluation, and installation of patches., • Support and maintain IT policies and procedures to ensure industry and company compliance is upheld., • Submit PO requisitions for equipment as needed., • Manage and maintain IT inventory, ensuring accurate tracking, timely updates and proper documentation of all hardware and software assets., • On-call and weekend hours may be required.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions., • Fast learner with strong technical aptitude, attention to detail and follow-up skills, • Strong analytical and problem-solving skills (essential), • Professional, courteous, friendly demeanor and exceptional customer service skills, • Ability to work in an extremely fast-paced environment with varying duties assignedEDUCATION & EXPERIENCE:, • Bachelor's degree in applicable field of study preferred or equivalent combination of education, certification, and job experience may be considered., • Minimum of two (2) years of relevant experience preferred, • Preferred combination of CompTIA A+, Network +, Security +, or Microsoft Certifications., • Experience with remote support tools and basic networking concepts., • Familiarity with IT service management tools and ticketing systems., • Working knowledge of Active Directory, Office 365, and endpoint security practices., • Strong Knowledge of Windows desktop environments, hardware troubleshooting, user account management, and software installation.

Job Description Join our growing team at Contigo Technology! At Contigo Technology, we are a leading Managed Services Provider (MSP) delivering IT services to small and medium sized businesses in Austin, Texas. Our clients include established Austin companies and high growth technology businesses. Our company culture is fun, collaborative, and relaxed. We are located in North Central Austin near the Domain. We are seeking a highly organized and motivated Help Desk Technician to join our team. The ideal candidate will have a great attitude and be a self-starter with a passion for delivering excellent customer service. In this role, you will be responsible for assisting clients with Tier 1 IT issues and be the direct point of contact for delivering best in class support. To be successful, you should have the following abilities: • Good customer service skills: Ability to communicate effectively with clients and provide solutions to their technical problems in a friendly and professional manner., • Technical proficiency: Basic knowledge of computer hardware and software, as well as experience with troubleshooting and problem-solving techniques., • Attention to detail: The ability to analyze and diagnose technical issues, paying close attention to the details., • Good time management: Ability to prioritize tasks and manage multiple support requests in a fast-paced environment., • Patience and empathy: Ability to handle frustrated or angry clients with patience and understanding., • Basic networking knowledge: Understanding of basic networking concepts such as IP addresses, DNS, and basic network troubleshooting., • Collaboration: Ability to work well in a team environment, assisting colleagues and sharing knowledge to provide the best possible support to clients., • Document all relevant end-user information to identify and resolve problems, • Build positive relationships with clients, • Respond to and resolve assigned tickets, both remotely and onsite, • Utilize software updates, drivers, knowledge bases, and FAQs to resolve problems, • Test fixes to ensure complete resolution If you are self-driven, motivated, and have a positive attitude, we encourage you to apply for this exciting opportunity! Company DescriptionContigo Technology is a leading Managed Service Provider (MSP) offering comprehensive IT support for businesses in the Austin area. With over 100 clients, our experienced technical team has a wealth of knowledge and expertise in various line of business applications, cloud solutions, project management, and modern IT projects. We have been recognized as a top Microsoft Cloud Partner and have received accolades from Inc. Magazine and the Texas Workforce Commission. At Contigo, we are dedicated to supporting Austin's business community and are thrilled to be part of the city's thriving growth. As a full-service IT solution, we can act as your entire IT department or simply provide additional support to your current team. Whether you need complete IT support or just a little extra help, Contigo Technology is your solution.Contigo Technology is a leading Managed Service Provider (MSP) offering comprehensive IT support for businesses in the Austin area. With over 100 clients, our experienced technical team has a wealth of knowledge and expertise in various line of business applications, cloud solutions, project management, and modern IT projects. We have been recognized as a top Microsoft Cloud Partner and have received accolades from Inc. Magazine and the Texas Workforce Commission.\r\n\r\nAt Contigo, we are dedicated to supporting Austin's business community and are thrilled to be part of the city's thriving growth. As a full-service IT solution, we can act as your entire IT department or simply provide additional support to your current team. Whether you need complete IT support or just a little extra help, Contigo Technology is your solution.

Job Description Years of Experience: 2 years of experience Education Requirements:Bachelor’s degree in IT, Computer Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers. Position Description: Supports the escalation of tickets from Tier 1 for advanced troubleshooting. Analyze recurring issues to identify potential areas for improvement within systems or processes. Manages documenting incidents, updating knowledge bases, and collaborating with other technical teams. Responsibilities: • Serves as advanced technical support for an organization's software applications and collaboration platforms Required Skills: • Bachelor’s degree in IT, Computer Science, or related discipline or four additional years of experience if no degree, • Public trust security clearance Preferred Skills Soft Skills: • Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail., • Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way., • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills., • Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency., • Problem Solving:. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. SES provides a competitive salary and the following benefits: • Medical, • Dental, • Vision, • AD&D, • STD, • LTD, • Company paid Life Insurance, • 401k with employer contribution, • Paid Time Off, • Pet Insurance

Job Description Sales Director - Sponsorships Interplanetary Help Desk produces benefit concerts for nonprofits in Austin. We help great causes raise money, while supporting music venues and musicians. We need you to secure high-value sponsorships and brand partnerships. This is a revenue-generating role where you'll build and manage a robust pipeline of prospects, crafting compelling sponsorship opportunities that align partner objectives with our mission, creating greater value for both organizations. You know how to communicate brand benefits like exposure, goodwill, and community connection. You're a passionate relationship builder who knows that success in sponsorship and advertising sales isn’t just about making the ask— it’s about building trust, creating alignment, and generating momentum. You show up with a low-ego, high-impact mindset, always focused on what best serves the mission and strengthens the connection. This is an inside sales role, on the phone with no travel and local prospects. The team will support you with sales content, relationships, and participating in pitches as needed. Much of the sale is done via email and social media, so excellent written selling skills are a must. We’re using Salesforce to manage the process. We have a mission-driven product, a respectful work environment, and a sales process that deeply values relationships. Making a sale is never more important than making a friend. Your job • Identify and engage potential sponsors and brand partners aligned with our mission and make contact with them., • Understand partner objectives—their brand goals, target audiences, and challenges— and build deep, long-term, empathetic relationships., • Master our messaging and storytelling. Internalize our mission and the impact we create for nonprofit partners, local music venues, musicians, and the broader community., • Manage outreach, negotiation, and closing of partnership deals. Build and maintain a pipeline of 100 active accounts, moving prospects through every stage with discipline and care., • Meet or exceed a monthly revenue quota., • Develop and track key performance indicators (KPIs) that matter to sponsors so we can clearly communicate the visibility, alignment, and impact they receive through partnership., • Proven experience in BtoB sales or large-donor nonprofit fundraising. Strong background in new business development, lead generation, and client management., • Excellent communicator and strong writer. You're comfortable and articulate with senior-level executives in person, on the phone, and in email/social media.You understand how to position brand value., • Relationship-building skills. Sociable, caring, engaging, and approachable person who can build meaningful relationships., • Relentless perseverance and tenacity. You're a committed, driven winner with grit. You can hit the phones all day long, brush off rejection, and stick with it because you know that what you're selling is truly meaningful., • Meticulous attention to detail. Database hygiene and detailed note-taking are expected of everyone., • Mission-driven. Passionate about doing work that has a meaningful impact on society. Show deep commitment at a personal level to the people we serve, the work we do, and our team. This is an in-person job in Austin, 50% in the office. Our work is very local and hands-on. It’s mostly daytime in the office, but everyone will support our concerts in the evening at local music venues. No remote options. How to get this job: Submit an application at interplanetary.org. We want to see a great cover letter, resume, and anything else that shows us how you write, think, and work. Show us what you've done and how you can do it for us. Include samples of your work. Compensation: This is a nonprofit startup with limited benefits and mid-range salaries. As we grow we plan to elevate compensation and provide comprehensive benefits. What we do Interplanetary Help Desk produces benefit concerts for nonprofits. We help nonprofits raise money, while supporting music venues and musicians. We’re a 501(c)(3) nonprofit. Our model is simple: We produce a benefit concert and the nonprofit partner sells the tickets. The venue manages the show. We cover the cost through sponsorships. The nonprofit keeps all the ticket revenue (yes, ALL the ticket revenue). The Big Idea: What if there was a way to raise money for nonprofits that is more fun, less work, and gets everyone dancing? Nonprofits can reach big groups of supporters— but fundraisers are high risk and lots of work. Music venues are great at hosting concerts— but they need help with marketing and generating reliable revenue. Sponsors want to support local causes and artists— but they need a more efficient way to support small groups. We bring them together. Everyone wins. What it's like to work with us We’re building a high-performing, intense, high-energy workplace that lets you do astonishingly good work every day. And we balance it with healthy work policies that send us home, on time, to our families and personal lives. We don't know it all, but we're figuring it out together and having a great time doing it. You'll like our team. We only work with people we like, people who care, and people devoted to the cause. There are no office politics, whiners, slackers, or jerks. (We also reject customers and partners that don't treat our employees well.) We are dedicated and driven— and you'll enjoy spending your days with us. Powered by JazzHR QzWU9Supes

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionCompany Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description As a senior leader within the organisation, this role is accountable for shaping and delivering Endava’s solution strategy and excellence across assigned TMT industry verticals. The successful candidate will play a pivotal role in ensuring our solutions are not only strategically differentiated and commercially viable, but also tightly aligned with evolving client needs and vertical growth plans. You will act as a senior solution director and trusted business partner during major client pursuits—working hands-on with both internal teams and external stakeholders to co-create compelling, deliverable solutions. Your leadership will ensure end-to-end solution integrity, balancing innovation with feasibility and commercial outcomes. This role also champions the repeatability and reusability of successful solution patterns, helping to scale our impact across markets and drive consistent value delivery. You will contribute strategic direction on capability development and service innovation, ensuring Endava remains future-ready and competitive. Collaboration is key, and you’ll work in close partnership with Sales, Delivery, Practices, and Capability leaders to align go-to-market efforts and pursuit strategies. Building strong, trust-based relationships with senior clients is central to the role, enabling you to act as a strategic advisor, reframing complex challenges and driving meaningful transformation. Critical Success Factors Solution Strategy & Capability Defining and evolving strategic offerings, services and reusable IP • Define 3–5 go-to-market solutions per year in line with TMT vertical strategy, • Partner with Practices and Alliances to build future-ready capabilities based on client trends, • Maintain a clear backlog of market-informed solution gaps and opportunities, • Contribute to annual vertical planning and refresh solution themes quarterly Pre-sales & Pursuit Leadership Leading solutioning in major pursuits and ensuring quality, feasibility and commercial value • Lead solution shaping on 5+ strategic pursuits per year, • Coach pursuit teams to build compelling, win-ready solutions, • Ensure all proposals are technically robust, margin-aligned and deliverable, • Drive reuse of IP across proposals to accelerate speed and consistency Client Engagement & Advisory Acting as a strategic advisor and fostering senior relationships • Engage directly with C-level clients during shaping and advisory phases, • Reframe client challenges into solution-led opportunity roadmaps, • Represent Endava in early-stage advisory, discovery or ideation conversations, • Secure 2+ strategic client references or testimonials based on solution work Innovation & Market Relevance Embedding future-facing thinking, AI, and emerging tech into Endava’s solution landscape • Embed AI/automation and emerging tech into 100% of solution designs where relevant, • Identify and scale at least 1 market-making or cross-industry solution annually, • Monitor competitive trends and translate insights into differentiated solution plays, • Run bi-annual solution innovation sprints in collaboration with Practices Internal Alignment & Influence Aligning across Delivery, Sales, Practices and vertical leadership • Actively participate in pursuit reviews, strategic account growth meetings, win/loss analysis and deal assurance, • Provide feedback to Practices and Service Lines on capability maturity and gaps, • Create and maintain alignment artefacts (e.g. solution catalogues, design patterns) Educational Background Bachelor’s degree in a technical, business, or related field. Postgraduate qualifications (e.g. MSc, MBA) or equivalent experience preferred. Previous Experience • 12–15 years+ in solution & enterprise architecture, consulting, delivery, or commercial leadership roles within the TMT (Telco, Media and Technology) industry., • Proven success in shaping and selling large, strategic and complex solutions., • Extensive experience in pre-sales, proposals, and client engagement in a consulting or services context., • Track record of working across sectors with the ability to tailor and scale offerings., • Strong background in working with cross-functional teams across sales, delivery, and capability., • Hands-on leadership during strategic deals and contract structuring., • Prior experience coaching teams on solution excellence, pricing, and storytelling., • Strategic thinking that blends innovation, feasibility, and commercial outcomes., • Advanced pre-sales solutioning capability across both technology and business dimensions., • Strong technical credibility, particularly in digital platforms, AI, automation and cloud., • Effective communicator with excellent influencing and stakeholder engagement skills., • Experience leading advisory or early discovery conversations with senior clients., • Familiarity with delivery models and service-based commercial constructs., • Skilled at identifying repeatable patterns and scaling offerings across clients., • Deep understanding of industry challenges and how to position Endava as a trusted partner., • Champion of solution excellence culture, reusable IP, and pursuit discipline., • Travel is an integral part of a this role and the individual will need to travel locally, within country, and internationally as needed to perform the role (they should have a valid passport/driving license and be prepared to travel during working hours as needed by the company)., • Work-related tradeshows or live events may require the individual to occasionally lift 25 pounds. Additional Information Discover some of the global benefits that empower our people to become the best version of themselves: • Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;, • Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;, • Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;, • Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;, • Health: Global internal wellbeing programme, access to wellbeing apps;, • Participation in both internal meetings and external meetings via video calls, as necessary., • Ability to go into corporate or client offices to work onsite, as necessary., • Prolonged periods of remaining stationary at a desk and working on a computer, as necessary., • Ability to bend, kneel, crouch, and reach overhead, as necessary., • Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary., • Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary., • For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary. USA Benefits (Full time roles only, does not apply to contractor positions) • Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options, • Flexible Spending Accounts (Medical, Transit, and Dependent Care), • Employer Paid Life Insurance and AD&D Coverages, • Health Savings account paired with our low-cost High Deductible Medical Plan

Job Description We are seeking an experienced End User Computing (EUC) Desktop Support Consultant based in California City. You will be part of a diverse and talented support team that provides IT support to a large user base organization. Requirements • Minimum 2 years of experience in a full-time desktop support role., • Deployment and troubleshooting of Multi-Function Devices (MFDs)., • Experience with mobile device deployment and troubleshooting., • Strong technical skills with client software such as Windows 10, Office 2016, Outlook/Exchange, VPN, and roaming profiles., • Experience with packaging and deploying applications via SCCM., • Ability to assist with system administration tasks, including backups and restores., • Experience with video conference and VOIP systems is desirable., • Must have a proactive nature, enthusiastic attitude, and a genuine desire to help people., • Excellent customer communication skills., • Ability and willingness to mentor, assist, and guide Service Desk staff. About Us We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at . Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

Job Description About Us Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks’ success. Learn more at een.com. Eagle Eye Networks has recently announced a return-to-office initiative that requires employees to be in the office five days a week. Summary You will be joining an award winning, inclusive, and diverse team focused on enhancing each other’s growth and knowledge in a supportive and open environment where creativity is encouraged and ideas are welcomed. As a Technical Support Agent at Eagle Eye Networks, you will be responsible for providing an outstanding technical support experience to our channel partners and customers. Your daily activities will range from helping customers with their first installation to coordinating and collaborating on support cases with other teams within the organization. Responsibilities • Accepting support requests from several channels (chat, phone, email), • Effective management of multiple cases using the Zoho Desk ticketing system, • Providing support to the Inside Sales and Sales Engineering Teams, • Testing and evaluating new technologies, • Developing camera support files, • Excellent verbal and written communication skills, • Excellent interpersonal and customer service skills, • Professional and pleasant telephone manner, • Ability to explain technical issues to technical and nontechnical employees and customers, • Strong analytical and problem-solving skills, • Proficient with or the ability to quickly learn an array of hardware and software, • Intermediate knowledge of networking, • Intermediate knowledge of Linux Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world. Eagle Eye is a place where you can make a difference. Bring your passion, your drive, a roll-up- your- sleeves- and- get- it- done work ethic, and a collaborative mindset. Be ready to work hard and have fun. We also have great benefits and perks. • Medical Benefits: We offer competitive medical, vision, and dental plans. Company offsets premiums., • Taco Tuesdays: Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided., • 401k plan with company match!, • Weekly Lunch: Food is love. Especially when it is free., • Snacks: You will never go hungry., • Culture: Innovation drives our vibe., • Diversity: We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business. Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Powered by JazzHR RVjxtcquDy

Job DescriptionThe Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX; Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/software issues that require desk-side intervention, and ensure timely service delivery per Service Level Agreements (SLAs). They are critical in bridging the gap between initial help desk triage and Tier 3 engineering support. Key Responsibilities · Incident Resolution & Escalation • Provide desk-side troubleshooting and resolution of escalated tickets, including workstation hardware, operating systems, VPN, remote connectivity, printers, and peripheral devices., • Resolve complex application support issues (e.g., Microsoft 365, ServiceNow, enterprise business apps)., • Escalate unresolved issues to Tier 3, documenting all steps and maintaining clear communication with end users.· On-Site Presence, • Maintain a dedicated full-time presence at headquarters in Alexandria., • Ensure minimum on-site coverage of one FTE three (3) days per week at both Austin, TX and Tempe, AZ regional offices., • Deliver VIP/“white glove” support for executives and senior leadership, including on-site event or travel support when needed.· Hardware/Software Support, • Install, configure, and maintain laptops, desktops, mobile devices, and related hardware., • Provide support for software rollouts, updates, and patching in collaboration with engineering teams., • Ensure compliance with agency security policies and configuration standards.· Knowledge Management & Documentation, • Update and maintain troubleshooting knowledge articles in ServiceNow., • Document recurring issues and contribute to problem management activities., • Provide feedback to Tier 1 agents to reduce escalations and improve first-call resolution rates.· Service Level & Customer Support, • Meet SLA targets for response and resolution, ensuring excellent customer satisfaction., • Support continuity of coverage during leave, surge events, or special projects., • Associate’s degree or higher in IT-related field preferred., • 3–5 years of IT support experience, with at least 2 years in a desk-side / Tier 2 support role.· Technical Skills:, • Strong troubleshooting skills with Windows 10/11, Microsoft 365, VPN, Active Directory, and mobile device management., • Familiarity with ServiceNow (or similar ITSM ticketing platforms)., • Knowledge of imaging, patching, and endpoint security tools.· Certifications (Preferred):, • CompTIA A+, Network+, or Security+., • ITIL v3/v4 Foundations., • HDI Desktop Support Technician (preferred).· Soft Skills:, • Strong communication and customer service orientation., • Ability to work independently on-site, while coordinating with Tier 1 and Tier 3 teams., • Professional demeanor when supporting executives and VIPs.Other Requirements, • Must pass background investigation. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance JxRvEYpPod

Job Description Years of Experience: 2 years of experience Education Requirements:Bachelor’s degree in IT, Computer Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers. Position Description: Supports the escalation of tickets from Tier 1 for advanced troubleshooting. Analyze recurring issues to identify potential areas for improvement within systems or processes. Manages documenting incidents, updating knowledge bases, and collaborating with other technical teams. Responsibilities: • Advanced troubleshooting, • Performing installations and upgrades Required Skills: • Bachelor’s degree in IT, Computer Science, or related discipline or four additional years of experience if no degree, • Public trust security clearance Preferred Skills Soft Skills: • Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail., • Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way., • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills., • Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency., • Problem Solving:. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. SES provides a competitive salary and the following benefits: • Medical, • Dental, • Vision, • AD&D, • STD, • LTD, • Company paid Life Insurance, • 401k with employer contribution, • Paid Time Off, • Pet Insurance

Job Description The Stradiant Story At Stradiant, we thrive on connecting technology and business for our clients. We are seeking a Service Support Technician to join our growing team. We help small businesses manage their cyber security risk and provide them with the best technology and systems to help them grow. Our company is financially strong. We are committed to our clients, our team and to the growth of our business. Stradiant was founded in 2007 to help small businesses in Austin, Round Rock, Cedar Park and throughout Central Texas get the most out of their business technology. Over the years weve helped numerous organizations relieve their technology worries so they can concentrate on growing their businesses and realizing their goals. We are seeking a Service Support Technician because our business is growing. We have a managed service business model which means more than seventy percent of our work involves supporting clients that have long-term contracts with our company. Our business is different from the break/fix business model because we can be proactive and plan our work. While we do have emergencies from time to time, you will be able to enjoy your time off. Service Support Technician We are looking for a responsible Service Support Technician to help support our technical team in a timely and professional manner. Our successful candidate will be mainly responsible for monitoring, supporting, and optimizing our clients workstations, printers, VoIP phones and other network devices. We are looking for someone who can solve most workstation issues independently. The ideal candidate will be the escalation point for Tier 1 issues and will work with help desk staff and end users directly to help resolve system & user experience issues. The ideal candidate will be comfortable researching issues before escalating so they bring both the issue and proposed solution for review. In this position, you will be the main technical point of contact for many of our clients. You will have a direct impact on clients satisfaction with our service. You will be a key player on our team. Because of this responsibility, we require excellent written and verbal communication skills. You will be required to update our PSA tickets in a timely manner. You will have access to top-notch system management and documentation tools, and we expect you to master those tools. You will also be required to work with our entire team, including executive management, administration and finance, and the complete technical team. Having prior experience working for a managed service provider using RMM and PSA software is a plus. Responsibilities • Joining our team means committing to our values:, • Be flexible and understand in a small dynamic business, we embrace change., • Treat every client and every member of our team with respect and dignity., • Resolve clients' technical issues and ensure their IT infrastructure operates smoothly.In your client support role, you will be responsible for:, • Tier 1 and Tier 2 support tickets., • Following our ticketing system and the methods we use to open support tickets, work the issue, update the ticket, and closing the ticket in a timely manner., • Logging your time per ticket per our standards., • Attending our work status and communication meetings where we review ticket status and prioritize our work by day, week, and client., • Performing technical tasks, including:, • Providing first-line technical support to clients via phone, email, or ticketing system., • Diagnosing and troubleshooting hardware, software, and network-related issues in a timely and efficient manner., • Escalating complex problems to higher-level support teams, ensuring that all relevant information is documented., • Documenting and tracking client issues and resolutions using a ticketing system, ensuring accurate and up-to-date records., • Performing basic system administration tasks, such as creating user accounts, resetting passwords, and managing access permissions., • Installing, configuring, and updating software applications and operating systems on client devices., • Assisting clients with setting up and troubleshooting network connectivity, including wired and wireless connections., • Educating clients on basic IT procedures and best practices to improve their technical skills and prevent future issues., • Collaborating with team members and actively participating in knowledge-sharing activities to enhance the collective expertise of the support team., • Keeping up to date with the latest technologies and industry trends to provide effective and efficient support to clients., • Managing client data backups., • Troubleshooting and identifying issues with DNS and Group Policies, user profiles, DHCP, networking and other issues., • Solving Office 365 issues including password resets, new user creation, license assignment, software installs and other issues., • Supporting other technical assignments as required for client projects and implementations., • Performing documentation tasks, including:, • Using ITGlue, MyGlue and other documentation tools to keep client information current and accurate., • Working with our supporting vendors (both software and hardware) to escalate and resolve issues., • Supporting our end user help desk team as necessary when tickets are escalated to you., • Training client team members as required (for onboarding or other situations)., • Growing your skill set by participating in our company sponsored education and external certification programs. We require the following for our Service Support Technician: • High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus., • A minimum of 2 years of recent experience in a desktop support role., • Good knowledge of desktop and laptop support., • Excellent written and verbal English communication skills., • Excellent customer service skills and a positive attitude when dealing with clients., • Possess analytical, organizational and troubleshooting/problem solving skills., • Ability to confidently and competently complete tasks with deadlines., • Ability to work under pressure in a fast-paced environment and manage multiple tasks simultaneously., • Ability to work and be available during 8 AM-5 PM shift., • Availability to work after hours and weekends (infrequent & compensated)., • Strong knowledge of Microsoft Windows operating systems (Windows 10 & 11, Windows Server), Microsoft Office Suite, and common business applications., • Basic networking skills (VLANs, DHCP, DNS, TCP/IP)., • Understanding of hardware components and peripherals (desktops, laptops, printers, etc.)., • Understanding of domains, user profiles and how they work., • Understanding of Office 365/Azure., • Knowledge of VoIP., • Escalations Resolved., • Customer Satisfaction Rating., • Quantity & quality of improvements / recommendations suggested.