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Job DescriptionSalary: $20-$25 Company Overview: As Iserv, a leading Managed Services Provider (MSP), we deliver innovative IT solutions to businesses, leveraging cutting-edge technologies including AI-driven tools to enhance efficiency, security, and customer experiences. Learn more about us at . We're seeking passionate individuals who are excited about the intersection of IT support and AI to join our dynamic team. Position Summary: The IT Support Technician is an experienced IT generalist serving as the frontline hero in our service provider environment. You'll deliver timely, accurate technical support with a strong emphasis on first-call resolution. We're looking for problem-solvers who are passionate about AI and eager to integrate emerging technologies like AI-assisted diagnostics, chatbots, and automation into everyday support workflows. This role is ideal for those who thrive in a remote setting, collaborating virtually to fix issues and drive innovation. Essential Duties and Responsibilities: • Provide exceptional support with a focus on first-call resolutionyou're a fixer, not just a ticket taker! Incorporate AI tools (e.g., generative AI for troubleshooting or automated scripting) to enhance efficiency., • Participate in tiered technical support, escalating complex issues while exploring AI-driven solutions., • Perform recurring monitoring and management tasks, using AI-powered analytics to proactively identify and resolve potential problems., • Deliver technical support including configuration, troubleshooting, and security, with an eye toward AI-enhanced threat detection and response., • Collaborate with the Technical Services team to monitor and respond to events, leveraging AI monitoring platforms for faster insights., • Engage and manage vendor support escalations as needed, while advocating for AI-integrated vendor tools., • Ensure timely and clear communications to clients and the team, utilizing AI-assisted communication tools for streamlined updates., • Contribute to special projects, such as piloting AI features in our support ecosystem or training on new AI technologies., • Perform additional duties as assigned, with occasional virtual "smart hands" support for remote engineers (no on-site travel required in this remote role). Job Qualifications and Requirements: A) Knowledge/Skills/Abilities The successful candidate will demonstrate the following: • Experience with Microsoft desktop OS support (Windows 10/11 & Microsoft 365) in business environments., • Solid knowledge of Windows system management tools, philosophies, and methods., • Familiarity with antivirus/malware, patch management, and emerging AI-based security technologies., • Understanding of TCP/IP networking standards (DNS, DHCP)., • Experience with Microsoft Exchange administration and troubleshooting., • Basic knowledge of network concepts and functional skills with various technologies, including AI-driven network optimization tools., • Basic understanding of Windows and network security best practices, with interest in AI for predictive security., • An analytical, process-oriented approach to troubleshooting, enhanced by enthusiasm for AI automation and machine learning applications in IT., • Ability to work effectively both independently and as part of a remote team., • Customer-service oriented and performance-driven, with a passion for using AI to elevate user experiences., • Highly effective interpersonal, organizational, verbal, and written communication skills., • At least 2+ years of experience in IT infrastructure support, preferably in a Managed Services Provider environment., • Reliable high-speed internet and a dedicated home office setup for remote work., • Must be able to sit for extended periods while performing work on a computer., • Occasional light lifting (e.g., up to 10 pounds for home office equipment setup)., • Competitive hourly pay., • Comprehensive health benefits including medical, dental, and vision., • Paid time off and holidays., • Opportunities for professional development, including AI training and certifications., • Remote/Hybrid work flexibility with a supportive, innovative team culture. Why Join Iserv? If you're an IT enthusiast who's excited about AI's potential to revolutionize supportfrom automating routine tasks to predicting issues before they arisethis is your chance to grow with a forward-thinking MSP. We value innovation, work-life balance, and empowering our team to explore new technologies. Visit to see how we're shaping the future of IT services.

Job Description JRAD is seeking candidates for multiple immediate-fill Intermediate-Network Analyst position(s) supporting the Transportation Security Administration. This position is a remote position with preference given to local (Springfield, VA) candidates. Roles/Responsibilities: • Planning, analysis, and design of a computer network. Works on designing and implementing plans for a computer network., • Evaluate site drawings to ensure a given site can support installation of a planned network that includes IT hardware and power access locations., • Ensure planned IT hardware and ancillary equipment for a computer network can be installed and maintained at a proposed location., • Identify any deviations from site installations plans and drawings to the actual site. Deviations include but not limited to power access points, cabling conduits, and space identified for equipment that could disrupt planned installations., • Coordinate with TSA project managers and airport IT infrastructure managers for access to facilities for planned IT hardware installation at an airport., • Comprehend IT hardware installation plans and drawings for the planning and installing of IT hardware at a specific location., • Accurately document findings of a site verification/inspection prior to the start of installing IT equipment., • The required travel is 50-75%. Travel requires independent work while traveling along with planning and providing documentation for prompt re-imbursements. Required Skills and Education: Candidate must possess the following: • Bachelor’s degree required in Information Technology other related discipline., • Minimum of five years of experience in related systems engineering and requirements development., • Knowledge in planning, development, and installation of computer networks., • Ability to travel to various locations in a region as assigned by TSA., • Experience with conducting site surveys at various locations for the installation of a computer network., • Ability to interpret plans and drawings of a proposed network., • Strong understanding of networking hardware and power requirements., • Ability to diagnose and resolve complex issues associated with conducting a network site survey., • Ability to communicate effectively with technical and non-technical stakeholders and their support staff., • Ability to draft technical reports and assessments associated with site surveys and verifications., • Preference to possess certifications such as CCNA, CompTIA Network +, or other certifications that are beneficial for planning and assessing network requirements., • Preference for knowledge and experience with the transportation security domain and airport IT infrastructure. Security Clearance: Candidate must: • Be able to pass DHS suitability screening or DHS financial responsibility standards., • Have or be eligible to receive a DHS Secret security clearance. Existing Secret Clearance is a plus. When you work for JRAD you will never be just a number. We put people before profits! JRAD is committed to the health and well-being of its employees. We offer more paid time off than the average company upon hire and the following benefits are available to all full-time employees: • Health Insurance, • Dental Insurance, • Vision Insurance, • Life & Accidental Death and Dismemberment Insurance, • Section 125 Flexible Spending Accounts for unreimbursed medical & dependent day care, • Disability Insurance, • 401K Plan, • Tuition Reimbursement JRAD is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. The JRAD salary range for this position is a general guideline only and not a guarantee of compensation or salary. There are many factors considered when determining the compensation provided in an offer. These factors include, but are not limited to position responsibilities, education, experience, knowledge, skills, and contract terms and conditions. PLEASE NOTE: Once you apply, to ensure you continue to receive important updates on your application and status, please add JRAD to your approved email list and/or check your spam and junk mail often for updates.

Job Description Job Title: Body Imaging Radiologist / Teleradiologist Department: Radiology Reports To: Chief of Radiology / Medical Director Position Type: Full-Time / Part-Time / Per click Environment: Remote/ TeleRadiology Job Summary: We are seeking a board-certified Body Imaging Radiologist to join our radiology team to work fully remote as a Teleradiologist. The ideal candidate will be proficient in the interpretation of diagnostic body imaging studies including CT, MRI, ultrasound, and X-ray, with a subspecialty focus in abdominal, pelvic, chest, and musculoskeletal imaging. This role supports imaging centers across Florida and may include both daytime and overflow coverage. Full time or ongoing part time is preferred. Key Responsibilities: • Interpret a high volume of cross-sectional and general diagnostic imaging studies (CT, MRI, ultrasound, X-ray), primarily focused on body imaging., • Provide accurate, concise, and timely radiology reports in accordance with clinical protocols. About the Company: MedAtlantic Healthcare Solutions is proud to partner with a growing, private imaging center group that values innovation, teamwork, and excellence. Our client is committed to providing a supportive, remote work environment that allows you to thrive as a professional. Offers: • Above-market compensation, • 1099 arrangement, • 24/7 IT support, • Credentialing assistance, • Opportunity to work with a dynamic, growing organization Requirements: • M.D. or D.O. degree with completion of radiology residency., • Fellowship training in Body Imaging or Abdominal Imaging preferred -or- several years of Body Imaging experience, • ABR Board certification, • Active FLORIDA medical license or willingness to apply, • Strong proficiency in cross-sectional imaging modalities., • Excellent verbal and written communication skills., • Comfortable with remote work technology and capable of working independently. Preferred Qualifications: • Experience working in a high-volume teleradiology environment. Work Environment: • Teleradiologist: Fully remote with access to high-speed internet, secure VPN, and compliant home workstation.

Job DescriptionSalary: Were Hiring! Helpdesk Technician Tier 2 Support (Managed Services) Eola Technology Partners is seeking a skilled and motivated Tier 2 Helpdesk Technician to join our growing Managed Services team. If youre passionate about solving complex technical issues, providing excellent customer support, and want to grow in a collaborative IT environmentwe want to hear from you. Key Responsibilities: Setup and maintain customers' networks, Office 365/Google Workspace environments, and hosted voice environments Provide on-site support at client locations for troubleshooting and deployments Serve as an escalation point and mentor to Tier 1 team members Meet and exceed SLA standards with timely ticket resolution and top-tier customer service Participate in on-call rotation for remote support escalations Qualifications: Bachelor's degree in IT, Computer Science, Business Administration, or equivalent experience 4+ years of diverse technical experience supporting Microsoft 365, Exchange Online, SharePoint Online, Intune, and Azure Must be authorized to work in the U.S. and pass a background check Must pass an initial and random drug screening Desired Skills: Proficiency with Office 365 and Google Workspace administration and support Experience deploying and managing Intune with Windows Autopilot Familiarity with Microsoft Defender for Endpoint Working knowledge of Windows PowerShell scripting Microsoft certifications such as MS-900, MS-700, MS-500, MS-100 and/or AZ-100 preferred Experience supporting end users and documenting procedures/user guides Strong written and verbal communication skills Ability to multitask and manage concurrent projects Detail-oriented, self-motivated, and adaptable under pressure Skilled at translating technical concepts into user-friendly explanations Location: ETP Office *NOTE this is not a remote position Full-Time | Competitive Pay | Career Growth Opportunities

Job Description The Role: We are seeking a licensed, board-certified neurologist with expertise in neurocognitive disorders to provide remote diagnostic assessments and collaborate with our interdisciplinary team on clinical care for complex patients. The ideal candidate will have experience in dementia diagnosis and management, and be passionate about advancing high-quality, innovative and equitable care for aging adults. Essential Functions: • Conduct structured, telehealth-based diagnostic evaluations for patients with suspected dementia or cognitive impairment, • Consult on complex neurological cases, including differential diagnosis of dementia syndromes, atypical presentations, and co-occurring neurological conditions, • Review clinical histories, caregiver interviews, and cognitive testing data to validate diagnostic decision-making, • Adhere to evidence based guidelines in clinical assessments, • Document assessments and diagnoses in accordance with relevant coding, billing, and documentation standards, • Collaborate with and advise ARNPs and MDs diagnosing those with dementia-related symptoms, • As needed, participate in case reviews and consult with care teams to support holistic, person-centered care planning, • MD or DO with current board certification in Neurology, • Subspecialty expertise in dementia, cognitive neurology, or behavioral neurology strongly preferred, • Unrestricted medical licensure, • Willingness to extend licensure to all states where Rippl is currently delivering care and has plans for imminent expansion (if not, company will support and fund this process), • Minimum of 5 years of clinical experience, including diagnostic evaluation of dementia, • Experience with telemedicine platforms and remote patient assessment, • Strong written and verbal communication skills, • Comfortable working independently and as part of a virtual team, • Prior experience working in value-based care, risk contracts, or managed care models Pay Range Details The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location. Role: $150 - $170/hr depending on experience Offer of employment is contingent upon successful completion of a background check, drug screen, and all required licensure, credentialing, and related documentation. We are going to make some very big waves starting with a small Rippl - come join us! If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Neurologist (Part-Time Contractor) who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on! What's Rippl? At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action. We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital. Our Mission The Rippl Mission is to enable more good days for those living with dementia and their families. Our Core Values At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we're doing it. We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we're proving it works. We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait. We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out—together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us. We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve. Join the movement We're looking to find other changemakers who are ready to join our movement.

Job DescriptionSalary: Base plus Commission Job Description: Experienced Salesperson for Managed Service Provider (MSP) About Iserv Iserv is a leading North American Managed Service Provider (MSP) with over 30 years of experience, delivering tailored IT solutions to businesses across various industries. With offices in multiple states and a commitment to excellence, we provide cutting-edge services in cloud computing, cybersecurity, data management, and IT support. As we embrace the AI revolution, we are poised for significant growth and innovation, partnering with clients to shape the future of technology. Learn more at . Position: Senior Salesperson - MSP/MSSP Location: Remote/Hybrid (with travel to client sites and Iserv offices as needed) Type: Full-Time Compensation: Competitive base salary, uncapped commission structure, and generous incentives for acquiring new logo customers. Benefits include health insurance, 401(k) with company match, and flexible time off. Role Overview We are seeking a dynamic and experienced Salesperson to join our team as a foundational member of our expanding sales force. This role is designed for a seasoned professional from a similar MSP or IT services business who brings a strong network of customer relationships and a proven track record of driving revenue growth. As our first superstar in this space, you will play a pivotal role in growing our client base, leveraging Iservs established reputation, and helping shape our AI-driven future. We are looking for independent thinkers who are impactful, driven, and focused on maximizing their earning potential through sales. This is an opportunity to join a company with big plans, where our highly involved leadership and owners foster a "best idea wins" mentality, empowering you to make a lasting impact as we build a high-performing sales team. Key Responsibilities • Business Development: Identify and acquire new logo customers by leveraging existing relationships and building new ones, focusing on businesses seeking reliable MSP services and innovative AI solutions., • Client Relationship Management: Maintain and expand relationships with existing and prospective clients, acting as a trusted advisor to understand their unique IT challenges and align Iservs offerings to their needs., • Sales Strategy: Collaborate with leadership to develop and execute a sales strategy that supports Iservs growth objectives, including market expansion and AI-driven service adoption, while contributing your own innovative ideas., • Service Promotion: Effectively communicate Iservs comprehensive service portfolio, including managed IT services, cloud solutions, cybersecurity, and emerging AI technologies, to drive client engagement and revenue., • Team Growth Contribution: Provide insights and leadership to help build and scale the sales team, mentoring future hires and fostering a culture of excellence., • Market Intelligence: Stay informed on industry trends, particularly in AI and IT services, to position Iserv as a forward-thinking partner and anticipate client needs., • CRM Utilization: Use CRM tools (e.g., Salesforce, HubSpot) to track client interactions, manage pipelines, and provide accurate sales forecasts. Qualifications • Experience: Minimum of 5-7 years of B2B sales experience in the MSP or IT services industry, with a proven track record of meeting or exceeding sales targets., • Customer Relationships: Established network of customer contacts in key industries, including but not limited to Multi-Dwelling Units (MDU), Manufacturing, Medical, finance, healthcare, and professional services. Candidates with experience in MDU, Manufacturing, and Medical sectors will be given preference., • Industry Knowledge: Deep understanding of managed IT services, cloud computing, cybersecurity, and emerging AI technologies, with the ability to articulate their value to clients., • Skills:, • Exceptional communication, negotiation, and relationship-building skills., • Strategic and independent thinker with the ability to identify opportunities, close complex deals, and propose innovative solutions., • Proficiency with CRM software and sales analytics tools., • Self-motivated, adaptable, and driven to maximize earnings through a performance-based compensation structure., • Education: Bachelors degree in Business, Marketing, or a related field preferred, or equivalent professional experience., • Mindset: Passionate about driving results, thriving in a "best idea wins" culture, and eager to shape the future of Iservs sales organization while capitalizing on generous commission opportunities. Why Join Iserv? • Impactful Role: Be the first key hire in our sales expansion, with the opportunity to influence strategy and build a high-performing team in a company that values independent thinking., • Generous Compensation: Competitive salary with uncapped commissions and significant incentives for new logo acquisitions, designed to reward top performers who maximize their earning potential., • Innovative Environment: Work with a company at the forefront of the AI revolution, integrating cutting-edge tools to deliver unparalleled client value., • Engaged Leadership: Collaborate with hands-on owners and leaders who are deeply involved in the business and champion a "best idea wins" approach, ensuring your ideas are heard and valued., • Career Growth: As we expand our sales team, this role offers a path to leadership positions, including potential future roles such as Sales Manager or Director. How to Apply If you are a results-driven sales professional with a passion for technology, a network of customer relationships, and a drive to maximize your earnings in a dynamic, idea-driven environment, we want to hear from you! Please submit your resume and a cover letter outlining your experience and vision for this role here. Application Deadline: Open until filled.

Job Description Take charge of the Help Desk's daily operations! You’ll efficiently triage and direct ticket requests, manage workloads and schedules, maintain service level agreements (SLAs), and directly resolve Tier 1 issues to help the team thrive. As someone who is technically savvy, exceptionally organized, and deeply committed to customer service, you will bring clarity, speed, and a consistently high level of service to our users. Requirements WHAT YOU'LL DO: • Own intake & routing: Monitor queues, triage by priority/impact, assign to the right technician, and ensure clear notes and handoffs., • Deliver Tier 1 support: Handle common issues (account access/MFA, Outlook & Microsoft 365, Windows/macOS basics, printers/Wi-Fi/VPN, standard app installs) and escalate appropriately., • Drive SLA execution: Track statuses, prompt progress, coordinate escalations, and close the loop with users., • Coordinate people & time: Build daily schedules, manage OOO coverage, and align resources to volume spikes and planned work., • Report & analyze: Build and maintain weekly/monthly dashboards (volume, first-response/resolve, backlog aging, top drivers) and translate insights into clear recommendations., • Executive reporting: Prepare and deliver concise, executive-ready briefings on Help Desk performance, emerging risks, user feedback themes, and recommended actions to the VP and President on an agreed cadence (e.g., weekly snapshot; monthly trend review)., • Partner with leadership: Share insights, coordinate communications during incidents/maintenance, and help roll out process improvements. WHAT YOU NEED:, • 2–4+ years in Help Desk/IT support, service coordination, or dispatch (MSP experience is a plus, not required)., • Proven Level 1 capability across common end-user scenarios and sound judgment on when/how to escalate., • Excellent written/verbal communication and a strong customer-service mindset; able to create clear executive summaries., • Comfortable with ticketing/PSA tools (HaloPSA/ConnectWise/Jira/Zendesk) and remote-support utilities; working knowledge of Windows, Microsoft 365, basic networking/VPN., • ITIL/SLAs familiarity; Benefits COMPENSATION: Annual salary of $55,000-60,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! ????

Job Description Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team! As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization. A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies. Requirements KEY RESPONSIBILITIES: • Provide technical support via phone, email, and in-person., • Troubleshoot hardware/software issues for desktops, laptops, and mobile devices., • Assist in setting up new employee workstations and documenting solutions in the ticketing system., • Escalate complex issues to senior IT staff., • Help with software upgrades, maintain IT equipment inventory, and assist in procurement., • Participate in IT projects to enhance operational efficiency and prioritize service tickets., • Configure computers, software, and networks; upgrade hardware and remove viruses., • Ensure proper backups to prevent data loss and troubleshoot various IT problems., • Administer servers, desktop computers, printers, network devices, and perform software deployments., • Recommend hardware devices to the sales team and perform other duties as assigned.QUALIFICATIONS:, • 2+ years of desktop support and remote troubleshooting., • Strong technical knowledge of computer systems, mobile devices, and tech products., • Familiarity with Windows and macOS, and common software applications., • Exceptional teamwork, communication, and customer service skills., • Efficient troubleshooting and problem resolution abilities., • IT certifications (e.g., CompTIA A+) are desirable., • Working knowledge of Microsoft Office tools., • Excellent written and verbal communication., • High attention to detail and phone etiquette., • Experience supporting at least one of the following:, • AWS cloud services (S3, EC2, VPC) or Microsoft Azure., • Windows 2012 Server or newer Active Directory., • Troubleshooting enterprise network equipment., • VoIP technologies (Asterisk, Switchvox, Cisco Unified Communications)., • Ubiquiti or Cisco Wi-Fi troubleshooting., • Microsoft O365 management and migrations. Benefits COMPENSATION: Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success!

Job DescriptionTier II Advanced Support Agents provide second-level technical support for the contract environment. They handle escalated incidents and requests that cannot be resolved at Tier I, offering advanced troubleshooting across the customer’s IT infrastructure. Tier II staff support remote connectivity, authentication, email, mobile devices, software installations, and hardware, ensuring timely resolution of complex issues in compliance with established performance standards. Key Responsibilities • Provide advanced troubleshooting and resolution for escalated incidents including:, • Mobile device issues (AirWatch or equivalent mobile service environment)., • Email and Microsoft Outlook functionality., • Personal Identity Verification (PIV) card authentication and access issues., • VPN connectivity (Global Protect, Zscaler, or DHS Workplace remote access tools)., • Microsoft Office suite and Windows operating system issues., • Active Directory account or access issues., • Remote workstation and peripheral troubleshooting (laptops, desktops, tablets, printers, scanners, cameras)., • Remote software installations using approved government tools., • Document all troubleshooting steps and resolutions in the Government ITSM tool (e.g., ServiceNow)., • Escalate unresolved incidents to internal teams or third-party vendors, ensuring complete and accurate ticket handoff., • Answer and respond to transferred calls, chats, and tickets within required service levels., • Support major incident management, participating in bridge calls and providing status updates on customer impacts., • Monitor and maintain service quality, ensuring that Tier II incidents are resolved or escalated within required timeframes., • Contribute to knowledge management by creating and updating troubleshooting documentation, knowledge articles, and SOPs., • Collaborate with Tier I staff to provide feedback and informal training on recurring escalation issues., • Participate in continuous improvement initiatives, recommending process or tool enhancements.Minimum Qualifications, • Education: Associate’s degree or higher in Information Technology or related field (preferred)., • Experience:, • Minimum 3–5 years of experience in IT support, help desk, or technical troubleshooting., • Experience supporting enterprise environments and federal customers strongly preferred., • Certifications:, • ITIL v4 Foundation (required)., • CompTIA A+, Network+, or Security+ (preferred)., • Microsoft Certified Desktop Support Technician (MCDST) or equivalent (preferred)., • Skills:, • Strong technical troubleshooting skills for enterprise applications, networks, and operating systems., • Proficiency with ITSM tools (ServiceNow experience preferred)., • Ability to manage multiple escalations simultaneously while maintaining attention to detail., • Strong communication skills for working directly with end-users and documenting technical solutions., • Customer service focus with ability to explain complex issues in simple terms.Other Requirements, • Must be a U.S. Citizen., • Must pass government background investigation. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance RaUT9vOIyo

Job Description Experience with A+ computer certification, Microsoft certifications, CCNA and or experience with desktop imaging or scripting preferred. Position Overview: We are seeking a Desktop Technician for our level 2 Helpdesk with strong desktop support experience, a customer-first mindset, and a background in call center or high-volume support environments. The ideal candidate thrives in fast-paced settings, resolves technical issues efficiently, and focuses on first call resolution to minimize downtime and improve user satisfaction. Key Responsibilities: • Receive incoming calls and provide Level 2 technical support via phone, email, and remote access tools., • Resolve hardware, software, and connectivity issues for end users on first contact whenever possible., • Document incidents and service requests with clear, concise, and complete information., • Escalate complex or unresolved issues to appropriate internal teams., • Maintain excellent communication and service etiquette, ensuring a positive customer experience., • Collaborate with internal IT staff to identify recurring issues and propose solutions for knowledge base improvements. Requirements: • 2+ years of Helpdesk/Desktop Support experience, preferably in a call center or high-volume environment., • Strong troubleshooting skills with Windows OS, Microsoft Office Suite, printers, and basic networking., • Proven ability to prioritize tasks and resolve issues on first contact., • Excellent written and verbal communication skills., • Customer-focused with a professional and courteous demeanor., • Familiarity with ITSM platforms (specifically ServiceNow) is a plus., • A+ or similar certification preferred.

Job DescriptionSales Pro - Auto Vendor Selling To Dealerships Are you an auto marketing sales pro ready for something better? Let me guess… You sell to car dealerships. You’ve been crushing it with an allied vendor. But deep down… You're tired of the corporate chaos, toxic culture, or flatlined opportunity. If you're sharp, consultative, and know how to close (not just "follow up" for 6 months)—I want to talk to you. We’re growing our team at a values-driven company that helps franchise and independent dealerships increase traffic, sales, and profit. We don't just sell services—we solve problems. With heart. With grit. And with a little swagger. This is a high-performance, full-hunt sales role. • No babysitting accounts., • No after sales management., • Just smart, meaningful sales to people you understand: dealers.You’ll have:, • Full autonomy, • Full support, • Suite of tools, • A leadership team that actually cares about your growth(Yes, we exist.), • We prefer someone in Florida—but if you’re amazing and remote, that works too., • You need to be intelligent., • You need to be hungry., • You can’t be afraid of “no.”, • You need to be a good listener, • Need to have sold to dealers as a career, • You need be versed in consultative selling, • You need to be a good listener & problem solverThis is one of those rare career-defining moves—for the right person. Or tag someone who fits the bill. (Closers help other closers win, right?) #AutoIndustry #SalesJobs #MarketingJobs #Dealerships #Hiring #AutomotiveSales #ConsultativeSelling #CareerOpportunity #SameIsLame #SalesProWanted #FloridaJobs #RemoteSales Powered by JazzHR MbL2cIEhTp

Job Description Engineering & Computer Simulations, Inc. (ECS) is seeking a front-line, Tier-1 Information Technology helpdesk position with an emphasis on customer service and triage. This position is in the Orlando office, full time. The IT Engineer-II is technically skilled with good problem-solving abilities. This is a hands-on role supporting internal, remote employees, contractors and Managed Services customers. IT Engineers are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. This role requires the ability to listen to internal customer technical needs, understand their problems and implement solutions to them. • Serve as the first point of contact for end users seeking technical assistance via requests (trouble tickets or verbal), • Perform remote troubleshooting through diagnostic techniques and pertinent questions, • Determine the best solution based on the issue and details provided by employees, • Walk the employee through the problem-solving process, • Direct unresolved issues to the next level of support personnel, • Provide accurate information on IT products or services, • Record events and problems and their resolution in logs, • Follow-up and update employee status and information, • Pass on any feedback or suggestions by employees to the appropriate internal team, • Identify and suggest possible improvements on procedures, • Perform research, troubleshooting, • Preparing purchase requisitions and ordering new equipment and parts, • Process documentation, • Other related duties and tasks as assigned. Requirements: • 3+ years’ experience in front-line, tier 1 IT helpdesk support experience, • AS Degree or current student working towards IT degree., • Preferred certifications, A+, Network + and Security +, • Working understanding of live Linux environments, • Understanding of Office 365 management, • Understanding of Microsoft Active Directory, • Tech savvy with working knowledge of office automation products, databases and remote control, • Good understanding of computer systems, mobile devices and other tech products, • Ability to diagnose and resolve basic technical issues, • Employee oriented and cool-tempered, • Comfortable in a high paced, agile environment, • Excellent interpersonal skills, judgment, and decision-making skills, • Other systems used AWS and Azure familiarity, • Excellent written and verbal communication skills, • Knowledge of operating systems, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming, • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction, • Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, • Ability to keep up-to-date technically and apply new knowledge to the job role, • U.S. Citizenship required., • Eligible to be granted interim or have active US Government security clearance.

Job DescriptionSalary: $140,000 Thriveon is Hiring a Sales Hunter Business Development Executive Are You Ready to Drive Business Growth and Win Big? At Thriveon, were on a mission to empower businesses through cutting-edge IT solutions. As a fractional CIO, we guide mid-sized companies in construction, manufacturing, and legal sectors toward scalable, secure, and efficient IT strategies. We're seeking a Sales Hunter to aggressively drive new business, build relationships with high-level decision-makers, and help us reach our ambitious 5x growth target over the next 8 years. Why Thriveon? • Purpose-driven company: We empower clients to drive success with cutting-edge IT solutions., • Innovative culture: Work alongside talented professionals who are passionate about shaping the future of IT., • Limitless earning potential: $140,000 On Target Earnings + uncapped commission structure., • Hunt for new business: Identify and target new opportunities through cold calls, emails, social media, and networking., • Prospect with precision: Build a robust pipeline by targeting high-potential clients in construction, manufacturing, and legal industries., • Sales leadership: Take charge of the sales cycle, from initial outreach to closing the deal. Own your results and exceed your targets., • Consultative selling: Understand the needs of potential clients in the construction, manufacturing, and law sectors, and position Thriveons strategic IT services as a solution to their business challenges., • Build relationships: Build and maintain strong relationships with key decision-makers at C-suite levels to position Thriveon as a trusted partner., • Proven Sales Hunter: 3+ years in B2B sales or business development, preferably in IT services, technology solutions, or consulting., • Self-Starter: Highly motivated and comfortable working independently to hit and exceed aggressive sales targets., • Go-Getter: Comfortable picking up the phone, sending emails, and hunting for new business every day. You know how to turn cold leads into warm opportunities., • Relationship Builder: Exceptional communication and negotiation skills with a talent for building rapport with executive-level stakeholders., • Tech-savvy: Comfortable discussing and selling IT services like fractional CIO, cybersecurity, proactive IT management, and digital transformation solutions., • Competitive base salary with an uncapped commission structure., • Comprehensive benefits package, including 4% 401k match, health and dental coverage., • 3 Weeks Paid time off, holidays, and flexible work hours., • Access to cutting-edge technology tools, CRM, and resources to support your success. If you're a results-driven Sales Hunter with a passion for technology and a track record of winning new business, we want you on our team. Apply now and help us fuel Thriveons ambitious growth plans! remote work

Job DescriptionDescription: Tavistock U.S. Tavistock US provides essential shared services that empower our portfolio of companies to thrive. Through strategic thinking, operational expertise, and a commitment to continuous improvement, we create value tailored to evolving business needs. Our work spans finance, human resources, IT, legal, marketing, communication, procurement and more—all with the goal of fostering growth and new opportunities. Our culture reflects the diverse industries we serve, grounded in our core values of collaboration, integrity, and excellence. We embrace innovation, think strategically, and prioritize well-being while delivering measurable results. At Tavistock US, we believe in an open and entrepreneurial environment, where teamwork and problem-solving drive our shared success. If you identify with these characteristics, want to work with a growing company and are interested in an IT Support Specialist position, please submit your application today. We offer great benefits, competitive salaries, an inspiring work environment and the latest employment practices. Title: IT Support Specialist FLSA Status: Non-Exempt Type: Full-time Supervisor: Senior IT Operations & Software Systems Manager General Summary: Tavistock is seeking a motivated and detail-oriented IT Support Specialist to join its technology team. This position is responsible for supporting and maintaining IT systems across multiple platforms, including Microsoft, Apple, and networking technologies. You will provide responsive technical support, assist with infrastructure maintenance, and collaborate with both internal teams and external vendors. Key Responsibilities: • Provide Tier 1 and Tier 2 technical support for Windows 11, macOS, and Microsoft 365 platforms., • Troubleshoot and resolve issues related to hardware, software, and networks., • Deliver on-site and remote support for users at multiple locations., • Configure and maintain desktop/laptop systems (Dell, Surface, Apple)., • Deploy user workstations, configure monitors, and connect peripherals., • Manage user accounts, security groups, and access controls in Active Directory., • Set up and support hardware VoIP phones and related ., • Document tickets in the helpdesk system and track resolution status., • Create and update technical documentation for systems and processes., • Participate in after-hours/on-call support as needed., • Associate degree required; Bachelor’s preferred., • 3+ years of experience in IT support or helpdesk roles., • CompTIA A+ and Network+ certifications strongly preferred., • Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)., • Solid knowledge of networking (LAN/WAN, TCP/IP, VLANs, Wi-Fi, VoIP)., • Experience with both Windows and Apple operating systems., • Familiarity with IT security tools, endpoint protection, and access management., • Mobile device support and POS experience are a plus., • Excellent troubleshooting, documentation, and communication skills., • Valid driver’s license and reliable transportation., • Must be able to lift equipment up to 50 pounds. This job description in no way states or implies that these are the only duties to be performed by this position. The employee will be required to follow any other instructions and to perform any other duty requested by the supervisor.