Franchise Onboarding Manager
9 days ago
Fort Worth
Job DescriptionBenefits: • 401(k) matching, • Company parties, • Competitive salary, • Employee discounts, • Flexible schedule, • Health insurance, • Paid time off, • Parental leave, • Training & development ESSENTIAL DUTIES & RESPONSIBILITIES: Franchise Owner Liaison • Serve as the primary point of contact for new franchise owners during the onboarding and presale process., • Build strong, positive, and trusting relationships with new owners through proactive, transparent, and encouraging communication., • Guide franchisees through the BODYBAR onboarding roadmap, including timeline management, key milestones, and system compliance., • Provide consistent coaching, ensuring owners understand expectations and have the tools needed to meet them., • Support franchisees in interpreting and executing BODYBARs business plan templates, budget models, and presale targets.Project Management and Operational Readiness, • Oversee and manage the project timeline from real estate signing through studio opening, • Collaborate with cross-functional teams (real estate, construction, marketing, operations, etc.) to ensure alignment and on-time delivery., • Identify potential roadblocks, troubleshoot challenges, and provide solutions-oriented support to keep owners on track., • Support the studio opening checklist, ensuring operational, systems, and staffing readiness.Training and development, • Lead virtual and in-person onboarding trainings focused on BODYBAR systems, studio operations, marketing campaigns, and membership sales strategies., • Provide hands-on coaching to owners and their teams on client acquisition, staff recruitment, and member retention best practices., • Ensure franchisees understand BODYBARs values, brand standards, and operational processes to deliver a consistent member experience., • Assist in the development and refinement of onboarding tools, resources, and training documentation.Marketing and Sales Support, • Partner with the marketing team and franchisees to execute presale marketing strategies and local activation plans., • Provide tactical support and coaching on lead generation, outreach cadence, CRM usage, and membership conversion strategies., • Monitor presale metrics and KPIs to help drive early success and create a strong foundation for studio performance., • Collaborate on creative solutions to increase local engagement and excitement ahead of opening.Compliance, • Ensure franchisees understand and adhere to brand, operational, and quality standards prior to and during launch., • Identify and address any compliance gaps, working with owners to implement corrective actions proactively., • Monitor progress toward staffing, training, and operational benchmarks in line with system expectations.Additional Responsibilities, • Participate in monthly Meet the Team sessions and franchisee webinars as needed, • Support the ongoing development and refinement of the onboarding program based on field learnings, • Complete various administrative tasks and documentation tied to the onboarding journey and studio successQUALIFICATIONS & EXPERIENCE:, • Bachelor's degree in Business, Communications, or related field, • 3+ years of experience in: Training & Development, Operations Management, Business Start-Up or Franchise Onboarding, or Project Management (strongly preferred), • Prior experience in the fitness, wellness, or franchising industry preferred, • Sales or business negotiation experience a plus, • Proven ability to lead projects from initiation to completion with attention to detail and accountability, • Ability to build trust, motivate, and influence a wide range of stakeholders, • Excellent interpersonal, verbal, and written communication skills, • Strong organizational and time management skills; able to manage multiple projects simultaneously, • Proficient in Microsoft Excel, Google Workspace, and CRM platforms, • Ability to think critically, solve problems independently, and adapt in a dynamic environment, • Must be proactive, positive, and professional in demeanor, • Willingness to travel up to 50% of the time within the continental USSKILLS & COMPETENCIES, • Entrepreneurial spirit with a passion for helping others succeed, • Strong project management and organizational skills, • Ability to work autonomously while also collaborating cross-functionally, • High level of professionalism, accountability, and attention to detail, • Comfortable providing direct coaching and constructive feedback, • Ability to thrive in a performance-driven, fast-paced franchise environment, • Project Management experience a plus Flexible work from home options available.