Head of Central Operations
hace 2 horas
New York
WHY WORK AT JOE & THE JUICE JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: • Positive Attitude, • Inclusion, • Social Ties, • Growth For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new — you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do. From your first day, you'll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!). If you love fast-paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles. At Joe & The Juice, we're building more than stores. We're building the infrastructure that powers growth. As we continue expanding across the United States, we're looking for a Head of Central Operations to lead the systems, teams, and operating frameworks that support our field organization. This role will serve as the strategic backbone of U.S. Operations, ensuring the business can scale efficiently while delivering operational excellence, strong team readiness, and an exceptional guest experience. Reporting to the Managing Director, the Head of Central Operations will oversee Implementation & Communications, Operational Planning, Training Operations, Operational Standards, New Store Openings, and Channel Sales support across Delivery and Catering. This is a highly strategic and hands-on leadership role focused on building infrastructure, improving execution, and creating scalable systems that support the next phase of U.S. growth. What You'll Do Central Operations Strategy • Develop and execute the long-term Central Operations strategy for the U.S. business, • Build the operational infrastructure required to support growth, consistency, and future scale, • Establish processes, governance, and support models that drive clarity and accountability across markets, • Serve as the key operational link between Global Operations standards and U.S. market execution, • Partner closely with Operations, Finance, HR, Procurement, Facilities, Commercial, and Global teams Implementation & Communications • Oversee the rollout of global and regional initiatives, standards, and operational projects, • Ensure clear, consistent, and timely communication to stores and field leaders, • Maintain the U.S. operational calendar to ensure thoughtful planning, prioritization, and execution, • Create implementation frameworks that support adoption, accountability, and field readiness Labor Strategy & Operational Planning • Lead labor planning and workforce deployment across the U.S. in alignment with budget, productivity, and service goals, • Partner with Finance, HR, Global Labor Management, and Operations to set labor targets and scheduling strategies, • Monitor labor performance across locations and identify trends, risks, and efficiency opportunities, • Ensure labor strategies support both profitability and guest experience, • Support compliance with applicable wage and hour, break, scheduling, and labor-related requirements Training Operations • Oversee regional training initiatives for Juicers, Store Managers, and field leaders, • Adapt global training frameworks to meet local market needs and U.S. operational realities, • Build and maintain scalable training programs for onboarding, operational skills, compliance, leadership readiness, and ongoing development, • Partner with the People Team to create tools, content, and development pathways for in-store teams, • Track training effectiveness through KPIs such as completion rates, speed to competency, retention, performance, and internal promotion readiness Operational Standards • Ensure operational standards, workflows, audits, and service initiatives are consistently executed across stores, • Partner with Global Operational Standards and Engineering to cascade updates and maintain alignment, • Design and maintain central programs such as playbooks, SOPs, checklists, reporting tools, and operational routines, • Partner with field leadership to ensure programs are practical, scalable, and supportive of day-to-day execution, • Regularly evaluate program effectiveness through feedback, data, and field performance New Store Openings • Lead the regional team responsible for New Store Openings, ensuring stores open on time, fully trained, and operationally ready, • Oversee planning and execution across Operations, Real Estate, Construction, Facilities, IT, Marketing, HR, and Training, • Build repeatable NSO playbooks, tools, timelines, and readiness standards to support rapid growth, • Ensure each new store launches with strong operational standards, trained teams, and a smooth handoff to field leadership, • Support special projects related to new market entry, growth strategy, and new formats such as drive-thrus Channel Sales Management • Support growth across Delivery, Catering, and App-driven channels through operational planning and execution, • Partner with Operations, Brand, Finance, and Commercial teams on promotional calendars, campaigns, pricing, and product positioning, • Build scalable Catering programs that can be executed across markets and support incremental sales, • Serve as a central point of contact for platform partners and ensure initiatives are operationally sound and deliver strong ROI, • Analyze channel performance and provide insights to improve sales, execution, and guest experience Cross-Functional Leadership • Act as the central hub between field Operations, HR, Finance, Commercial, Procurement, Facilities, and Global teams, • Ensure every store has the tools, training, communication, and resources needed to execute with excellence, • Enable transparent knowledge-sharing between markets, • Champion a culture of collaboration, accountability, and continuous improvement, • Serve as a member of the U.S. Leadership Team and help shape regional strategy. What You Bring • 6–8+ years of leadership experience in restaurant, hospitality, retail, or multi-unit operations, • Experience leading Central Operations, Operations Services, Operational Excellence, Training Operations, NSO, or similar support functions, • Proven ability to translate global strategy into local market execution, • Experience managing cross-functional teams and building scalable operating systems, • Strong understanding of labor planning, store operations, training, operational standards, and new store openings, • Strong financial and operational acumen with the ability to connect strategy to execution, • Exceptional communication, organization, and stakeholder management skills, • Ability to influence at multiple levels, from store teams to executive leadership, • Builder mindset with the ability to create structure, improve processes, and operate in a fast-paced growth environment, • Strong connection to the JOE culture and a passion for building teams, systems, and experiences that scale, • Compensation- Starting at $170,000 By joining Joe & The Juice, you are contributing to a healthier world, one juice at a time. We welcome individuals from all backgrounds and encourage diversity in our workplace. Together, we can create memorable guest experiences and build a vibrant, successful community. Joe & the Juice is proud to be an equal opportunity employer. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome all qualified applicants — no matter your race, gender, age, religion, sexual orientation, or background. NOTICE OF NON-DISCRIMINATION POLICY [https://tinyurl.com/joejuicenotice](https://www.linkedin.com/redir/redirect/?url=https%3A%2F%2Ftinyurl%2Ecom%2Fjoejuicenotice&urlhash=QeP9&isSdui=true)] ABOUT JOE & THE JUICE JOE & THE JUICE is a healthy fast-casual concept founded in Copenhagen in 2002; since then, we have grown to more than 500 locations across 20 countries and now employ more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade-off between taste and health. We serve high-quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products toward the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations. We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C-suite, VPs, and directors, have started behind the bar. We continue to evolve our people-centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.