Oxford Suites Jantzen Beach - Front Office Manager
il y a 16 jours
Portland
Job Description At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you. What We Offer: Competitive pay and performance-based incentives Medical, dental, and vision coverage for peace of mind 401(k) with profit sharing to invest in your future Generous paid time off so you can recharge Exclusive discounts at our properties—because you deserve great getaways, too! Ongoing training, leadership development, and career growth opportunities Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together! As a Front Desk Manager at Oxford, you will provide strong leadership, training, and motivation for the front desk team while ensuring smooth daily operations and adherence to company policies. You will oversee guest relations, resolve concerns with professionalism, and collaborate with other departments to create seamless and memorable experiences. Your role includes supervising front desk staff, managing schedules, upholding cleanliness and sanitation standards, and maintaining a high level of service excellence. Through your leadership, you will drive team performance, optimize front desk operations, and contribute to guest satisfaction and hotel success. ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times. Guest Relations (50%): • Register guests, verify registration details, and manage key control, • Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business, • Resolve customer complications and complaints by conducting thorough research and determining effective solutions, authorizing revenue allowances only after other alternatives have been offered, • Remain available to guests at all times and communicate frequently with housekeeping, maintenance, and bistro staff, • Solicit guest feedback and take corrective action to solve deficiencies, • Ensure accurate room inventory management, report any guest incidents to management, and maintain up-to-date availability information in the reservations system., • Coordinate with various departments (housekeeping, maintenance, food and beverage) to ensure smooth operations and guest satisfaction Administration (20%): • Supervise and evaluate the performance of Front Desk Agents and supervisors, providing training, guidance, • Make recommendations on performance and discipline as needed, • Implement company programs and supervise daily front desk operations to comply with SOPs, maximize revenues, and motivate team members, • Reports any guest incidents to property management team, • Serve as a role model for clerks and other employees, • Obtain sales leads for the sales department and support other hotel functions as needed, • Train and mentor front desk staff, providing performance evaluations and resolving problems through open communication, • Make decisions based on experience and good judgment, adapting approaches as needed to accommodate unusual situations, • Works with front desk staff to ensure that the hotel meets cleanliness and sanitation standards, • Complete a daily activity log with pertinent shift information for co-workers and leadership team, • Adhere to attendance policies and maintain regular availability for scheduled shifts CORE SKILLS AND VALUES: • Company Character – Supports company vision and values, • Customer Service – Understands and meets the needs of customers, • Decision Making – Capably makes decisions on business acumen and intuition, • Detail Orientation – Is accurate with details and numbers, • Professional Appearance - Presents a professional and polished look, • Team Orientation – Works cooperatively with others, establisher rapport, and is organizationally sensitive, • High School Diploma or GED preferred, • 2+ years of Manager experience preferred, • Food handler’s license and liquor server permits as required by state law (or ability to obtain), • Proof of eligibility to work in the United States, • Reliable transportation to and from work, • Ability to work a flexible schedule including evening, weekends and holidays, • Reliable and consistent attendance PHYSICAL REQUIREMENTS • Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently, • Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects, • Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis, • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat), • Must be able to climb stairs both inside and outside in a variety of weather conditions Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. All offers are contingent on pre-employment screening.